Proprietary + Confidential

Accelerate Your Transformation with One

May 25 2021 Proprietary + Confidential Your Google Cloud & Awantec A-Team

RAJA AZMI ADAM LEE WAI THENG Public Sector Director, Customer Solutions Consultant, Google Malaysia & SEA Emerging Markets Government Google Cloud Malaysia Google Cloud Malaysia

Azrin Akil Sritharan Krishnasamy Dr Peter Lee FS Senior Manager, Senior Manager, Director, Cloud Adoption & Implementation Pre Sales & Technology Talent and Development Awantec Awantec Awantec

Bersama menjayakan aspirasi Pengkomputeran Awan Kerajaan Proprietary + Confidential

Who is Google Cloud Proprietary + Confidential

Organize the world’s information and make it universally accessible and useful

Proprietary + Confidential Running on Infrastructure that operates at scale Google Cloud Network Proprietary + Confidential

FASTER (US, JP, TW) 2016

Unity (US, JP) 2010

PLCN (HK, LA) 2019 SJC (JP, HK, SG) 2013

Monet (US, BR) 2017 Network Network sea cable investments Junior (Rio, Santos) 2017 Edge points of presence >100 Tannat (BR, UY, AR) 2017 Edge node locations >1000 Indigo (SG, ID, AU) 2019

40% of world’s internet traffic is carried by Google’s Network, with over 50% lower data center energy consumption Proprietary + Confidential The Network Matters

Typical Cloud Provider Cloud User Provider

Google Google Google ISP User Cloud Pop Pop Google Cloud On average, a Google data We now deliver 3.5x as Our data centers use center uses 50% less much computing power nearly six times less energy than a typical with the same amount of overhead energy data center electricity vs 5 years ago Proprietary + Confidential Trust with purpose

Best-in-class security to protect systems, data, and users

World-class cyber security and AI-driven threat detection

Global and secure infrastructure with five layers of data protection

Compliance: Platform that meets stringent data and security regulations

200+ 144 points of 40% of world’s internet traffic is carried by 26 regions 76 zones countries and presence Google’s Network, with over 50% lower data territories center energy consumption Proprietary + Confidential

Why Transform Proprietary + Confidential The acceleration of digital transformation

Business Rapid digitization of public sector accelerated by COVID challenges across Pressure on fixedIT budgets public sector Evolving work from home/study from home requirements

Citizen e-services and experience improvements

Information security and risk management Proprietary + Confidential

Change, evolve, go beyond Process and result

trans form ation

Shape, frame, culture Proprietary + Confidential Typical Questions from IT

How do I create insights from How do I accelerate data? How do I address line application of business innovation? challenges?

How do I modernize How do I transform my infrastructure? how teams work? Proprietary + Confidential You Need to Ask: What is the Problem You Are Trying to Solve?

How do I know if people are happy I need to develop with our Policies? I need to make our applications that is Websites OKU friendly can auto-scale and doesn’t crash on Day 1

How do I provide my How do I enable users with the latest remote working Technology quickly and without losing at lower cost? productivity? Proprietary + Confidential

Why with Google Cloud Proprietary + Confidential Google Cloud brings the best of Google to your organization

AppSheet Productivity & Work Transformation

Insights Platform/ Data Management API Management Application Platform Smart Analytics -as-a-Service -as-a-Service -as-a-Service -as-a-Service

BigQuery AI Contact Cloud SQL Cloud Apigee API Platform Platform Center AI Spanner

Infrastructure -as-a-Service

Compute Google App Cloud Cloud Virtual Cloud VPN Google Application Security Identity Engine Kubernetes Engine Storage Network Private Cloud Migration Command and Engine Cloud Armor Center Access Managem ent Proprietary + Confidential

Application Management Anthos is a Kubernetes-based application modernization platform Infrastructure Automation that runs everywhere you do, with a End-to-End Observability centralized management

Compliance & Governance

Cluster Mgmt | Lifecycle Mgmt | Configuration | Policy | Service Mgmt | Operations | Security

Bare metal Attached Google Cloud AWS Azure vSphere servers Clusters

Anthos cluster Google Kubernetes Engine (GKE) On-premise Serverless Data Just send

Platform Pub/Sub events

Just write Just run

Dataflow pipelines BigQuery queries Proprietary + Confidential A modern data warehouse on a comprehensive platform

Capture Process Store Analyze Use

Data ingestion Reliable streaming Data lake and data Data warehousing Advanced analytics at any scale data pipeline warehousing

Cloud Storage Cloud Pub/Sub Data Transfer Cloud Cloud Cloud AI Service Dataflow Dataproc Looker Platform

BigQuery Apache Cloud IoT Storage Transfer Cloud Dataprep analysis engine Core Service Beam Sheets Tensorflow BigQuery storage

Cloud Data Fusion

Data Catalog

Cloud Composer Proprietary + Confidential Inside Our Cloud AI

Cloud AI solutions ML professionals & service partners Less ML expertise

Cloud Contact Document Professional Services ASL Job Discovery Center Understanding Organization

Cloud AI building blocks Language

New New

Vision Cloud Video Cloud Cloud Cloud Natural Cloud Cloud Cloud AutoML Cloud Dialogflow Cloud Intelligence AutoML Vision Vision Language AutoML NL Translation Translation Speech-to-Text Enterprise Text-to-Speech

Cloud AI platform ML accelerators ML libraries Kaggle/datasets

Cloud ML Cloud Cloud Cloud Cloud More ML Learning Tensorflow Kubeflow Datasets Engine Dataflow Dataproc TPU GPU

Machine & Deep expertise Proprietary + Confidential

Workspace - Everything you need to change how your teams work

Communicate Collaborate Control

Email, calling, chat & video Create & collaborate in real time in Secure users & data conferencing — all in one place documents, spreadsheets & slides Manage identity & access Calendar & tasks to manage your Manage content, store data, time effectively & find what you need Meet compliance & regulatory standards Proprietary + Confidential

Collaborate on projects

Create together in real time with Docs, Sheets & Slides Connect with your team in a single source of truth and avoid versioning issues

Simply @mention to include teammates in your comments, action items, or suggestions

Never miss a beat on what’s new or changed in your document, with version history

Google Business Confidential Proprietary + Confidential Google is the best cloud partner for your journey

New Workloads On-Prem Migration Digital Transformation Build new cloud-native Modernize data and applications, Deliver new citizen experiences, applications or spin up new enabling AI/ML redesign business models and data warehouse transform culture

Google is an innovation company We pioneered the use of data to at the core; we build cultures of Only Google Cloud lets you write help you gain unique insight at collaboration & agility once, run anywhere on prem or in extreme global scale any cloud Proprietary + Confidential

Data Security with Google Google Cloud: Control, Visibility, Detection & Response Proprietary + Confidential Visibility: Classify Data and monitor actions

Identify the data that needs to be protected and admin and data accesses

Control 1 DLP Data Discovery

Help protect the data De-ID

Encryption Controls Org-wide visibility 2 Network Controls Audit logging

Service Perimeters Access Transparency

Strong Authentication 3 Detection & Response Authorization Controls Validate controls and detect Access Approvals non-compliance and act Org-wide detection

Event threat detection

IRM Proprietary + Confidential

Data Loss Prevention Sophisticated Machine Learning to find and redact sensitive information Proprietary + Confidential Google Cloud: Customer encryption options

First on GCP First on GCP First on GCP Encryption Cloud Key Store keys Customer-Supplied External Key by default Management in Hardware Encryption Keys HSM in a COLO Manager Storage Service Security Module (HSM)

OS + IPC MORE AUTOMATED MORE CONTROL Boot World-class Keep keys in the Keep keys on-premise, encryption activated cloud, for direct use and use them to better Hardware by default on GCP by cloud services secure your cloud services Proprietary + Confidential Google Cloud: Encrypt data-at-rest by default 59% of companies lack an enterprise-wide encryption strategy1

Connections Storage require TLS

OS + IPC Data is chunked and Data encryption Encrypted chunks and Boot each chunk is keys (DEKs) are wrapped encryption keys encrypted with its wrapped using a are distributed across own data key encryption key Google’s storage Hardware encryption key (KEK) infrastructure

1 Ponemon Institute Global Encryption Trends Study, 2017 Proprietary + Confidential

Public Sector Solutions with Google Public Sector Solutions Available Proprietary + Confidential

Transportation, Health & Life Social Workforce Education Infrastructure, & Cyber Security Services & Labor Sciences Logistics Productivity

Social Safety Net Public Health Platform Student Success Transportation Analytics Google Workspace Cyber Analytics Platform

Virtual Career Center Intelligent Vaccine Impact Transit Reopening Education Reopening Google Meet Improper Payments COVID Sentiment Analytics Virtual DMV Tutor AI Rent Relief Google Classroom COVID Forecasts Traffic & Snow Mgmt

Telehealth (Q4)

Genomic Analysis (Q2)

R&D, Science, & Innovation

Research & Insights Proprietary + Confidential

Customer Reference Proprietary + Confidential

Industry: Education Country: Malaysia Google for Education and the MoE have started a successful partnership journey with the national roll out of Google Workspace for Education and Classroom via the Digital Educational Learning Initiative Malaysia (DELIMA)

DELIMA has seen 5 million Google Workspace for Education accounts deployed : ○ Open & uniform system structure - 1st global national setup ○ Supports any platform through SSO ○ 450,000 teachers & 5 million students logged in ○ 7 regional and 1 state education Google Classroom training completed, 100+ L1 certified during the trainings ○ Computer Science pilot with 2 regional states ○ 2 million+ views of online webinars done with BSTP ○ Malaysia has one of the highest Google Classroom and Google Workspace active users in the Asia Pacific region Data analytics: Flying high with Google Cloud Powered by BigQuery for analysis at scale, Machine Learning Engine to predict customer demand, and G Suite for collaboration, AirAsia has improved processes while storing and analyzing volumes of data to enhance services and revenue.

Industry: Transportation & Travel Country: Malaysia Modernizes systems, Uses analysis, Increases business processes, and reporting, and agility by deploying Challenge culture to focus on insights to resolve faster and more AirAsia, a pioneer of low-cost air costs while problems and create frequently travel, became increasingly aware of improving customer opportunities the need to execute a digital transformation that would put service “data-first” to better capture, analyze, and report in order to improve customer service and operating efficiency. “With a minimal number of people involved, we can very quickly transform an idea or thought process into a deliverable. Prior to Google Cloud Platform, bringing those ideas to fruition would have been impossible.” Nikunj Shanti, Chief Data and Digital Officer, AirAsia Collaboration & Productivity: Accelerating forecasting and budgeting & increasing agility with Connected Sheets Team members at AirAsia’s BIG Rewards lifestyle rewards platform can analyze and report on large volumes of data through a familiar Sheets interface, accelerating decision-making and enabling the business to become more agile and relevant. Industry: eCommerce Country: Malaysia Improves the speed Democratizes data to Ensures efficient and In partnership with: of budgeting and empower users accurate data forecasting by up to across the business analysis 10 weeks

Challenge BIG Rewards is evolving from AirAsia’s airline loyalty program to the broader lifestyle rewards category. The transition “I am a strong believer in digital transformation and in required the BIG Rewards finance team to accurately develop business and financial empowering the business by moving from traditional modelling, improve the speed of response to internal change requests and provide spreadsheet and slide products to Connected Sheets and Data accurate forecasts quickly to enhance Studio dashboards.” agility and improve decision-making. Sereen Teoh, Chief Financial Officer, AirAsia’s BIG Rewards Collaboration & Productivity: Using Google Workspace to enable business continuity & introduce new ways of medical consultation in APAC KPJ Healthcare ensures continuous patient care via teleconsultation and improves communication and collaboration among employees and stakeholders to ensure business is not disrupted during COVID-19 with Google Workspace. Industry: Healthcare and Life Sciences Country: Malaysia Migrated to Google Makes it easy for Helps enable In partnership with: Workspace within 2 employees to adapt teleconsultation months with no and be receptive to services for existing downtime change with the patients during Intuitive platform of COVID-19 with Google Google Workspace Meet Challenge Previously, KPJ Healthcare was running three separate email and collaboration platforms. Maintaining three different "Our employees come from a wide range of age groups with platforms was not only costly, but also proved to be inefficient and different levels of experience and expertise when it comes to time-consuming as they each had a technology. So having a tool that is simple and intuitive was unique setup and architecture to be managed and maintained. Hence, they necessary so that everyone could adopt it easily. For that reason, needed a tool that is simple and and choosing Google Workspace was a no-brainer." intuitive so that everyone could adopt it. Yap Chee Wai, Chief Technology Officer, KPJ Healthcare Migration: Powering personal growth and education courses with Google Cloud With Google Cloud, Mindvalley can understand and make decisions based on user activity and prepare to use AI and machine learning to predict behavior.

Industry: Education Country: Malaysia Allows analysis Gains insights into Establishes a teams to make the performance of platform to reduce Challenge queries and visualize products and infrastructure costs Mindvalley needed a cloud service that reports without features by 25%–30% could support expansion into new markets, development of courses, content, involving IT and products, and increased number of users.The business’s initial priority was to better align marketing spend and revenues and understand what features and pages users were consuming most frequently. “One of our key business objectives is to reach 100,000 active Mindvalley opted for a data management, users per day and we need to scale to support that traffic. With analytics, and reporting system on a cloud-based data warehouse. However, Google Cloud, we will have no problem achieving that.” the first service the business tried proved Ahmed Riyazi Mohamed, Head of Infrastructure and Security, Mindvalley to be labor intensive. Migration: Controlling key system costs and boosting collaboration GCP provides a dynamic, flexible, robust platform for Brainy Bunch to build applications. G Suite allows for more productive communication between employees. The business is now also looking to use Google App Engine to bolster its infrastructure, and Google BigQuery for data analysis.

Industry: Education

Country: Malaysia Reduced billing Achieved near 100% Improved system infrastructure availability for collaboration and Challenge costs by 42%. key systems. streamlined Brainy Bunch aims to provide document inputs education services to 1 million students across 6,500 campuses across the business. worldwide by 2030. Using Google Cloud Platform, their new application, Brainy Apps, has given them the ability to do so. “We are still learning about Google Cloud Platform because it

has so many features beneficial to us. With Google, we can

propel ourselves to become the leading Islamic education brand in South East Asia and beyond.” Mohamad Azarul Hakim Bin Ibrahim, Chief Technology Officer, Brainy Apps Machine Learning: A conversational travel buddy Using Dialogflow, Malaysia Airlines and Google Cloud Partner Amadeus created a chatbot that enables customers to search, book, and pay for flights, positioning the carrier to meet future demand and grow revenues from digital channels.

Industry: Transportation & Travel Country: Malaysia Streamlines flight Lets customers use Increases the In partnership with: search, booking, and Facebook Messenger contribution digital payment with more to book and pay for products and automated flights to 1,000 services make to the engagement destinations airline

Challenge To increase digital revenues, Malaysia Airlines, which flies to 150 “Thanks to the development of MHchat through Google and countries, embarked on a digital Amadeus, we have added a convenient new channel for our transformation and fostered innovation via hackathons and customers to interact with us.” dedicated laboratories. Alwin Loh, Head, Digital Transformation & Innovation, Malaysia Airlines Infrastructure Modernization: Unleashing the power of companies big and small with data analytics and Google Cloud Fusionex gained a four-fold boost in platform updates, reduced data processing time from weeks to minutes, predicted 90% of equipment failures for chipmakers, and empowered SMEs with Google Cloud. Industry: Technology Country: Malaysia Frees up team to Allows major retailer Opens new focus on creating to achieve 50% possibilities for Challenge groundbreaking big efficiency gains Southeast Asian Fusionex’s team spent its early years with data solutions digital transformation on-premise solutions that required vast amounts of time for maintaining servers and addressing resource demand issues. As it invented data analytics services for a growing client base, the company needed to run multiple models in parallel that could scale up massively in an instant. “We're running everything on Kubernetes. Google Kubernetes The hardware challenges prevented Engine allows us to operate much more efficiently and Fusionex’s engineers from focusing on their core task of creating innovative effectively, from an application development perspective.” solutions. Gan Chun Yee, Head of Big Data & Analytics, Fusionex Proprietary + Confidential Proprietary + Confidential Now Available In Google Maps for Malaysia Proprietary + Confidential

SmartSmart Analytics Analytics Using Google Contact Center AI to answer inquiries and dramatically reduce processing times for unemployment claims, saving Illinois an estimated $100M/Year State of Illinois A 24/7 service was developed on the IDES website to provide immediate assistance to those filing claims. This included a Google CCAI web chat bot responding to frequently asked Challenge: With rising levels of questions as well as a voice agent for further support to those filing claims. unemployment due to the COVID-19 lockdown, Illinois Department of Employment Services (IDES) was 3.2 million inquiries More than 140,000 99.9% of clean claims are processing an unprecedented number of handled by the chat bot inquiries a day handled by now answered in a timely in the first 2 weeks the virtual agents manner unemployment claims. In the space of 5 weeks spanning March and April, 513,000 new claims were entered, which is higher than the total number of claims made in We’ve had digital transformation projects like Contact Center AI on our vision the entire previous year, or during the 2008 roadmap for a while, but now that we’ve proven how quickly we can deploy the recession. The IDES contact center was virtual agents, we realize we can accelerate our digital transformation strategy” overwhelmed with phone calls from callers “ saying either they could not get through, or – Brandon Ragle they waited on hold for hours. Chief of Enterprise Applications, Illinois Department of Innovation & Technology Proprietary + Confidential AI/ML

Rhode Island launches Virtual Career Center in partnership with Google Cloud State of Rhode Island Virtual Career Center, an innovative, data-driven, easy-to-navigate online platformpowered by Google Cloud, will connect out-of-work Rhode Islanders to available jobs that match their Challenge: In the wake of the pandemic, skills through the use of a range of Google Cloud technologies and an AI-powered job hundreds of thousands of Rhode Island discovery tool. residents have filed for unemployment. Partners RI government Will provide a more RIPL and Rhode Island are Not only are some of the state’s most with technology leaders lucrative job search and developing a first-of-its-kind vulnerable workers and families impacted, and top research support for hundreds of Career Matching Bot scientists thousands of residents this rate of unemployment has resulted in economic struggle for the state.

The Rhode Island state government has We're incredibly grateful for Google Cloud's investment in Rhode Island. Our partnered with the tech-for-social-impact Virtual Career Center is only possible thanks to their technology and resources. nonprofit Research Improving People’s Through this public-private partnership with Google Cloud and RIPL, Rhode Island Lives (RIPL) and Google Cloud to create is leading the way in using technology to connect our workforce with pathways to the Virtual Career Center, which will great jobs. We won't rest until all Rhode Islanders are back on their feet." dramatically expand access to key career resources for out-of-work residents. Gina M. Raimondo Governor of Rhode Island Google’s County-Level COVID-19 Forecasting Model

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