FALL 20 CUSTOMER SUCCESS 17 REPORT SINGLE SIGN ON CATEGORY SINGLE SIGN ON OVERVIEW

Information management is a key part of any company to make sure client records are up-to-date and all areas of the operations management are tracked. Companies need to install the best database management systems that are right for them. Once the right system management software is in place, it means companies can run more efficiently and have more time to deal with clients rather than coping with administration or paperwork. Clients and customers are the key to successful transactions. Therefore, your operations management needs to be organized with the correct database management systems to enable your staff to spend more time with clients and less time on administration.

Single Sign On software allows access control to multiple related but independent software systems. By logging in with a single ID and password, users are able to gain access to connected systems and seamlessly sign on to each. Single Sign On software also mitigates risk and can also password fatigue as well as IT costs.

2 CUSTOMER SUCCESS Company Sentiment Score is affected by the following: SCORING METHODOLOGY 1. Number of employees (based on social The FeaturedCustomers.com vendor media and public resources) sentiment score is based on data from our 2. Vendor momentum based on web traffic and customer success content platform, user search trends generated reviews, as well as additional data 3. Employee satisfaction and engagement aggregated from online sources and social media (based on social network ratings) properties. Our ranking engine applies an algorithm to all of the data collected to calculate CUSTOMER SUCCESS AWARDS the overall Vendor Sentiment score. The overall Vendor Sentiment score is based on 3 parts: Market Leader (90 - 95) Vendor on FeaturedCustomers.com Customer Sentiment Score is affected by the with substantial customer base & following: market share. Leaders have the 1. # of over reviews highest ratio of customer success 2. # of vendor generated customer success content, content quality score, and content pieces (case studies, success social media presence relative to stories, testimonials, and customer videos) company size. 3. # of user generated reviews (aggregated Top Performer (80 - 89) from multiple online sources) Vendor on FeatureCustomers.com 4. Content quality score generated from all with significant market presence and customer success content resources and enough customer 5. Customer satisfaction score generated from success content to validate their all customer success content vision. Top Performer's products are 6. Number of employees (based on social highly rated by its customers but have media and public resources) not achieved the customer base and Social Sentiment Score is affected by the scale of a Leader. following: Rising Star (75 - 79) 1. # of LinkedIn followers Vendor on FeatureCustomers.com 2. # of Twitter followers that does not have the market 3. # of Facebook likes presence of Market Leaders or Top 4. Number of employees (based on social Performers, but understands where media and public sources) the market is going and has disruptive technology. Rising Stars have been around long enough to establish momentum and a minimum amount of customer success content along with a growing social presence.

3 ALL VENDORS

4 ABOUT CENTRIFY Centrify provides unified identity management across data center, cloud and mobile — resulting in one single login for users and one unified identity infrastructure for IT. Centrify's software and cloud services let organizations securely leverage their existing identity infrastructure to centrally manage authentication, access control, privilege management, policy enforcement and compliance across on-premise and cloud resources. More than 5,000 customers have deployed Centrify across millions of servers, workstations, and applications. With Centrify, organizations are reducing their costs associated with identity lifecycle management and compliance by over 50%. TRUSTED BY:

“USC views the Centrify project as an investment in our “Technology doesn’t stop at the software — success students, but it’s offered significant savings as well. The requires first-class software, reliable services and value to enabling BYOD in one classroom alone is over outstanding support. The Centrify team provides us with all $60,000.” three.” Michael Goay Alessandro Rodrigues De Figueiredo Executive Director of IT, University of Southern California Chief Information Security Officer, SulAmérica Seguros

"It's absolutely critical to satisfy PCI regulations if we want to “We were looking for a solution that met three main criteria: maintain the high levels of security demanded by our Password management that would enable user single customers. Centrify helps us meet those standards." sign-on, easy installation and management, and the ability to ‘lock up’ our passwords. Centrify met all three.” Ana Paula Ribeiro Wayne Dale Director, Operating System Services, Amadeus Hospitality Application Security Engineer, FastMed Urgent Care

CUSTOMER SOCIAL COMPANY 89 100 83

TOTAL WEIGHTED SCORE: 91

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5 ABOUT OKTA Okta is an enterprise grade identity management service, built from the ground up in the cloud and delivered with an unwavering focus on customer success. With Okta, IT can manage access across any application, person or device. Whether the people are employees, partners or customers or the applications are in the cloud, on-premises or on a mobile device, Okta helps IT become more secure, make people more productive, and maintain compliance. TRUSTED BY:

"We're a hyper-growth company. We add between 30 and "We put Okta in front of our applications and that then 50 employees every single month. If you think about 70 allowed a single user name and password from the desktop different systems, the combinations and permutations are all the way into the application itself, which accelerated the massive. With Okta, something that would have taken a usage of those apps." classic IT organization hours, if not days, takes us minutes. And that's a huge value-add to us." Jim O'Neill Dan Backer Chief Information Officer, HubSpot Director, Campus Technology, National Geographic

"It's extremely easy to stand up, there's very little overhead "Okta understands the challenge of a fast growing, cloud needed. Provisioning and deprovisioning are a snap... First centric, technology-focused business. With this and foremost this is a security product for us." understanding, they have been able to provide a service which focuses on the user experience, right level of security, and providing IT the tools necessary to enable the end users to focus on their key priorities." Mike Bartholomy Craig Butler Manager, Information Security, Western Union Vice President, Information Systems, Workday, Workday

CUSTOMER SOCIAL COMPANY 95 76 94

TOTAL WEIGHTED SCORE: 90

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6 ABOUT Bitium is a cloud-based identity platform that includes single sign-on, password management, and analytics for companies of all sizes. We give organizations the ability to manage access to all of their web-based applications including Salesforce, Apps for Work, Office 365, Box, and thousands of others. With white-glove onboarding and world-class customer service, Bitium is the ideal choice for companies looking for an easy-to-use solution that delivers increased flexibility and security. TRUSTED BY:

"We liked the idea of SaaS platform and all the extra "I’ve been impressed top to bottom with the Bitium team, security, provisioning, app management, and sngle sign-on their responsiveness and ability to meet our growing capabilities." demands." Misha Silin Tony Delmercado Product Manager, Converto Chief Operating Officer, Hawke Media, Hawke Media

"Bitium is elegant and intuitive. It’s the Swiss Army knife "Bitium makes it easy for us to manage and collaborate with multiple every IT admin needs." administrators across three continents. And it’s all done securely, without lists of passwords ever needing to change hands. It gives us flexibility in hiring and workforce management, clear and secure protocols for employee and member on-boarding and off-boarding, and the ability to provide superior customer service to all our clients." Adam LeVasseur Andy Mowat CTO and Co-founder, MakeSpace, MakeSpace Chief Operating Officer, Prialto, Prialto

CUSTOMER SOCIAL COMPANY 92 60 87

TOTAL WEIGHTED SCORE: 82

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7 ABOUT FORGEROCK ForgeRock®, the fastest growing identity relationship management vendor in the world, is building secure relationships across the modern Web. Focused on using online identities to grow revenue, extend reach, and launch new business models, ForgeRock’s Open Identity Stack powers solutions for many of the world’s largest companies and government organizations. Founded in 2010, ForgeRock’s leadership team brings 80 combined years of experience in the software industry and includes open source icons and innovators, with investors from three of the leading global venture capital firms – Accel Partners, Foundation Capital and Meritech Capital. TRUSTED BY:

"In choosing the ForgeRock Identity Platform, Axalta "Enabling mission critical business services is key to our reaffrms that there is a shift in the market and identity business. Our business has been growing and we needed management is about more than just access, it’s about an access management solution that can keep pace, while building strong relationships.” providing secure, seamless on-boarding and access to our services. That’s why we selected ForgeRock.” Mike Ellis Anup Nair CEO, Axalta, Axalta Chief Information Officer, Vantiv

"One of the things we love about working with ForgeRock is "Using OpenAM and OpenDJ has enabled us to move much their Transparency." faster and more effective in the demanding world of access management; the migration itself was fast, simple, straightforward and trouble-free." Jason Carmichael J. ten Brink Manager, Enterprise Architecture, Availity Senior System Specialist, Ziggo, Ziggo B.V.

CUSTOMER SOCIAL COMPANY 89 77 90

TOTAL WEIGHTED SCORE: 86

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8 ABOUT IMPRIVATA Imprivata is a leading provider of authentication and access management solutions for the healthcare industry. Imprivata’s single sign-on, authentication management and secure communications solutions enable fast, secure and more efficient access to healthcare information technology systems to address multiple security challenges and improve provider productivity for better focus on patient care. Imprivata is one of the fastest growing IAM companies with more than 400 customers and 120 partners around the world. TRUSTED BY:

"So many times vendors stumble around, which shows that "At Invensys Rail, we had looked at a number of single they don't know enough about their own product or the sign-on solutions over the years, but they all seemed to product can't do something I've asked about. With Imprivata, solve only one part of the problem. We had many legacy not only were all of my questions addressed, but I was applications as well as Web-facing portals, and required a shown how their solution accomplished whatever I asked solution that did not require complex modification to the about." application structure." Darryl Bonner Radiology, Information Services, Henry Ford Health System, John Woodriff Henry Ford Health System Application Architect, Invensys Rail, Invensys

“The technology for clinical applications, communications "Imprivata OneSign was able to deliver single sign-on across and administrative activities is second to none. We are all of our applications... as well as causing a significant thrilled about how well the people-friendly design and most reduction in our helpdesk costs. The appliance-based advanced technology have come together here in Dublin.” approach made it easy to install, and we have already seen the volume of password reset requests drop considerably. Users love it, and IT does too." Cheryl Herbert, RN Peter Ratcliffe President of Dublin Methodist Hospital, OhioHealth IT Customer Services Manager, TDG Logistics, TDG Logistics

CUSTOMER SOCIAL COMPANY 90 72 48

TOTAL WEIGHTED SCORE: 85

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9 ABOUT ONELOGIN OneLogin is a cloud-based Identity and Access Management (IAM) provider for the modern enterprise, with an industry-leading SSO and identity-management solution. Over 2,000 enterprise customers trust OneLogin to secure and manage identities in cloud, legacy and hybrid environments. TRUSTED BY:

"As I looked to extend our security perimeter to the cloud, I "OneLogin was the only enterprise identity management wanted a solution that provided the requisite control, while provider that met our complex requirements, including still seamlessly existing in Netflix’s Freedom and Workday-driven identity and provisioning, secure application Responsibility culture. OneLogin provided a streamlined path sharing across two newly separated organizations, as well to that requirement." as real-time directory synchronization." Paul Gaffney Mike D. Kail President and CEO, AAA Northern California, Nevada & Utah, VP of IT Operations, Netflix, Netflix AAA

“Our risk profile has greatly improved since bringing in "As part of our clinical trials, patients login to our online Skyhigh. We have been able to remove vulnerabilities that portal as well as a variety of third party systems. In fact, our could have done a lot of damage.” research depends on patients logging in on a daily basis. OneLogin's reporting features allow us to see patient login activity so we can keep our medical research programs on track." Randy Moon Anett Gyurak Senior Manager of IT Security, Steelcase Ph.D., Postdoctoral Scholar, Stanford School of Medicine

CUSTOMER SOCIAL COMPANY 90 100 40

TOTAL WEIGHTED SCORE: 81

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10 ABOUT PING IDENTITY Ping Identity is the leader in Identity Defined Security for the borderless enterprise, allowing employees, customers and partners access to the applications they need. Protecting over one billion identities worldwide, the company ensures the right people access the right things, securely and seamlessly. More than half of the Fortune 100, including Boeing, Cisco, Disney, GE, Kraft Foods, TIAA-CREF and Walgreens, trust Ping Identity to solve modern enterprise security challenges created by their use of cloud, mobile, APIs and IoT. TRUSTED BY:

"Ping Identity has demonstrated a solid identity federation "Others couldn't support the security or functionality we and management solution for the IIB Project. Their team of required. Ping was the only one that could do it all. And a engineers and Global Client Services group is well organized decade of proven use cases and strong industry to respond to individual customer requirements." recommendations gave us confidence we’d made the right choice." Col. Jeffrey Schwefler Air Force Office of Warfighting Integration (SAF/XC), Air Force Russell O'Hern Knowledge Services Project Architect, CBS Interactive, CBS Interactive

"Ping Identity has developed its PingFederate solution as "Because of Ping's reliance on SAML and other vetted though it had our future needs in mind. Its prebuilt integration industry-standard protocols, our security-minded clients don't kits and connectors have slashed the time needed to question how we handle SSO." implement new applications." Van Williams Sr. Director of Information Technology NYU Stern School of Chris Weathers Business, NYU Stern QA Manager, ZS Associates, ZS

CUSTOMER SOCIAL COMPANY 88 75 90

TOTAL WEIGHTED SCORE: 85

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11 ABOUT AVATIER Avatier develops software and delivers services that automate IT operations. Their identity management and access governance solutions make organizations more secure and productive in the shortest time at the lowest costs. Avatier is the only company providing solutions that adapt to the needs of the business user delivering a unified framework for business processes across operations. TRUSTED BY:

"The easy rollout was impressive at meeting the company’s "The main benefit Avatier brought to our company was immediate needs." consistency." David Loudermilk David Olbrys IT Operations Director, Intuitive Surgical Senior IT Projects Manager, Cabot

"With Avatier, we’re doing more with less, and we’re more "ING DIRECT realized its return on investment with Avatier’s efficient." Password Station within six months." Rick Allen Robert Weaver VP of Information Security, Gwinnett Medical Center Head of IT Security, ING Direct

CUSTOMER SOCIAL COMPANY 97 81 64

TOTAL WEIGHTED SCORE: 79

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12 ABOUT SECUREAUTH SecureAuth Corporation, creators of the groundbreaking SecureAuth Identity Provider™ (IdP) solution for the borderless enterprise, was co-founded by CEO Craig Lund and CTO Garret Grajek in 2005. SecureAuth IdP turns any enterprise into an identity provider capable of enforcing 2-Factor Access Control in a single, cost-effective solution. Fueled by the cloud and mobile phenomenon and the security requirements these disruptive computing platforms require, SecureAuth has experienced an accelerated rate of growth. TRUSTED BY:

"For more than two years, we’d been beating on vendors’ doors "The Cisco ASA 5500 Series offers excellent capabilities for trying to get them to integrate strong authentication with Juniper’s client support and granular remote access, as well as SSL VPN. No one would do it. With SecureAuth, in a matter of two compatibility with our existing VPN client environment. It also weeks we went from initial talks to a pilot. Each time we asked for integratesvery well with the MultiFactor SecureAuth system. additional features, they delivered – usually within a day or two." That combination made it a very compelling solution."

Todd Greene Manager of Information Security, Carolinas HealthCare System, Case Van Horsen Carolinas HealthCare System Network Engineer, Mentor Graphics

"While integrating technology to improve faculty efficiency "In reviewing the different solutions available on the market, and students engagement, we ended up with a number of it was clear that we wanted a solution that did not require different systems that requried separate login credentials. entering a PIN at each sign on. We knew this would lead to during registration periods we would get several hundred customer complaints, and would be too expensive to deploy student requests to reset passwords." with the amount of users we have." Brent Alberts Kyle Harman Sr. VP of Technology and Strategic Engagement, Credit Computer Network Specialist, Cleveland Community College Interlink

CUSTOMER SOCIAL COMPANY 89 69 64

TOTAL WEIGHTED SCORE: 77

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