Date Details 5 January 2012 Robert Devereux & John Oliver (DWP), Caxton House 18 January 2012 Administrative Justice and Tribunals working group on Ombudsman landscape, AJTC 26 January 2012 Peter Tyndall (Public Services Ombudsman, Wales), Millbank Tower 26 January 2012 Frances Patterson (Law Commission), Millbank Tower 31 January 2012 LGO Commission meeting, Millbank Tower 31 January 2012 Mike Biles (Independent Housing Ombudsman), Millbank Tower 7 February 2012 Jane Martin & Anne Seex (LGO), Westminster 8 February 2012 Sir Keith Pearson (NHS Health Education England), Bressenden Place 8 February 2012 Amyas Morse & Michael Whitehouse (National Audit Office), Millbank Tower 15 February 2012 Administrative Justice and Tribunals meeting, Chancery Lane 21 February 2012 Cabinet Office / Ministry of Justice quarterly liaison meeting, Millbank Tower 22 February 2012 Paul Flynn MP, Parliament Street (PASC induction) 22 February 2012 Kelvin Hopkins MP, Parliament Street (PASC induction) 22 February 2012 Lindsay Roy MP, Parliament Street (PASC induction) 22 February 2012 Alun Cairns MP, Parliament Street (PASC induction) 23 February 2012 Una O’Brien (DH, Permanent Secretary Ombudsman Champion), Richmond House 28 February 2012 Lucinda Bolton, Jane Martin (LGO), LGO Chair’s office 29 February 2012 Rafael Ribo (International Ombudsman Institute), Millbank Tower 30 February 2012 Natalie Ceeney (Financial Ombudsman Service), Millbank Tower 5 March 2012 Robert Francis QC, Millbank Tower 6 March 2012 Professor Nikiforos Diamandorous (Ombudsman for the European Union), Millbank Tower 6 March 2012 Jim Martin (Scottish Public Services Ombudsman), Millbank Tower 7 March 2012 PHSO/CQC liaison meeting, Millbank Tower 7 March 2012 LGO Audit Committee 12 March 2012 Bernard Jenkin MP, Portcullis House 13 March 2012 CQC Healthwatch, Finsbury Square (consumer perspective on complaints) 13 March 2012 Alan Johnson MP, Millbank Tower (case discussion) 14 March 2012 Christopher Graham (Information Commissioner), Millbank Tower 20 March 2012 LGO Commission meeting, Millbank Tower 20 March 2012 Catherine Lee & Angela van der Lem (Ministry of Justice), Petty France 26 March 2012 Margaret Hodge MP, Palace of Westminster (case discussion) 26 March 2012 MDU/PHSO liaison meeting, Millbank Tower 27 March 2012 Stephen Dorrell MP, Portcullis House (case discussion) 29 March 2012 Jane Martin (LGO), Millbank Tower 29 March 2012 Neil Sherlock, Deputy Prime Minister’s Office
CLASSIFICATION
3 April 2012 David Bennett (Monitor), Matthew Parker Street 3 April 2012 Dr Stephanie Bown (Medical Protection Society), Millbank Tower 4 April 2012 Quarterly Health and Social Care Regulators Forum, Finsbury Tower 17 April 2012 Charlie Elphicke MP, Millbank Tower (case discussion) 19 April 2012 LGO meeting, Coventry 20 April 2012 LGO meeting, Coventry 24 April 2012 Julia Goldsworthy (HM Treasury), Horse Guards Parade 25 April 2012 Lin Homer (HMRC), Millbank Tower 26 April 2012 Helen Edwards (Ministry of Justice), Millbank Tower 26 April 2012 Jane Martin (LGO), Millbank Tower 27 April 2012 Administrative Justice and Tribunals workshop on complaints handling, Greycoat Place 27 April 2012 Lin Homer (HMRC), HMRC 2 May 2012 Helen Edwards (Ministry of Justice), Petty France 4 May 2012 Sir David Nicholson (DH), Richmond House 10 May 2012 Ursula Brennan (Ministry of Defence), Whitehall 14 May 2012 Sir David Nicholson (DH), Richmond House 16 May 2012 Catherine Lee (Ministry of Justice), Portcullis House 16 May 2012 Nicky Morgan MP, Portcullis House (case discussion) 23 May 2012 LGO Audit Committee meeting 25 May 2012 James Meikle (The Guardian), Westminster (to discuss health cases) 25 May 2012 Harry Cayton (Council for Healthcare Regulatory Excellence), Millbank Tower 30 May 2012 Una O’Brien (DH, Permanent Secretary Ombudsman Champion), Richmond House 31 May 2012 David Bennett (Monitor) 18 June 2012 Open Public Services meeting, Cabinet Office 19 June 2012 Zina Etheridge, Executive Director of Civil Service Reform, Cabinet Office 20 June 2012 Administrative Justice and Tribunals workshop 21 June 2012 NHS Confederation Annual Dinner, Manchester 22 June 2012 NHS Confederation Conference , Manchester 25 June 2012 PwC Citizens’ Jury on Public Services, Methodist Central Hall, Westminster 28 June 2012 Jane Martin (LGO), Millbank Tower 2 July 2012 Niall Dickson (General Medical Council), Millbank Tower 4 July 2012 Nick Golding (Health Service Journal), Millbank Tower 9 July 2012 Tom Frawley (Northern Ireland Ombudsman), Millbank Tower 11 July 2012 BBC Radio 4 (Today programme), Millbank Studios 11 July 2012 Peter Riddle (Institute for Government), Carlton Gardens 13 July 2012 Peter Tyndall (Public Sector Ombudsman Wales), Bridgend 19 July 2012 Stefan Stern (Edelman), Portcullis House 19 July 2012 Sarah Calkin (Health Service Journal), Millbank Tower 19 July 2012 Patrick White, Jane Martin, LGO 24 July 2012 Dame Jo Williams (CQC Chair), Finsbury Tower
CLASSIFICATION
25 July 2012 Andrea Callender (GMC), Millbank Tower 25 July 2012 Cabinet Office/Ministry of Justice/PHSO quarterly meeting, Millbank Tower 2 August 2012 Public Services Ombudsman Wales, Cardiff 3 August 2012 Public Services Ombudsman Wales, Cardiff 7 August 2012 Philip Rutnam, Department for Transport 7 August 2012 Paul Streets, DH 8 August 2012 Liz Kendall MP, Parliament Street (case discussion) 9 August 2012 Sue Cameron (Telegraph), Millbank Tower 22 August 2012 Professor Gerada, Royal College of General Practitioners 23 August 2012 Bernard Jenkin MP, Millbank Tower 23 August 2012 Sue Cameron (Telegraph), Millbank Tower 23 August 2012 Bill Morgan (DH), Richmond House 4 September Bernard Jenkin MP, Portcullis House 2012 4 September Robert Devereux (Department for Work and Pensions), Caxton 2012 House 6 September Professor Bogdanor (King’s College, London), Westminster 2012 6 September John Ackerman (UNAM), Millbank Tower 2012 7 September David Behan (CQC), Millbank Tower 2012 12 September GMC Conference, British Museum 2012 12 September Dame Jo Williams (CQC Chair), Barbican 2012 25 September Sir Bob Kerslake (Head of the Home Civil Service), Whitehall 2012 27 September Jane Martin (LGO), Millbank Tower 2012 2 October 2012 Cabinet Office/Ministry of Justice/PHSO quarterly meeting, Millbank Tower 3 October 2012 Sir Richard Thompson, Royal College of Physicians 4 October 2012 Una O’Brien (DH, Permanent Secretary Ombudsman Champion), Richmond House 9 October 2012 Bill McCarthy (NHS Commissioning Board Authority), Millbank Tower 10 October 2012 Jane Martin (LGO), Millbank Tower 17 October 2012 Permanent Secretaries Weekly Wednesday morning meeting, Cabinet Office 18 October 2012 LGO Management Conference, Coventry 25 October 2012 Margaret Cole (Financial Services Authority), Portcullis House 25 October 2012 BBC Radio 4 interview, Millbank Tower 31 October 2012 BBC Radio 4 interview, Millbank Studios 7 November 2012 Anna Bradley (Healthwatch England), Millbank Tower (consumer perspective on complaints) 8 November 2012 BBC Breakfast interview, Millbank
CLASSIFICATION
12-16 November International Ombudsman Institute, Wellington, New Zealand 2012 29 November Patients Association Parliamentary Partners in Care 2012 conference, Houses of Parliament 5 December 2012 Phillip Collins (Office of Fair Trading), Portcullis House 6 December 2012 Judy Clements, Adjudicator’s Office 6 December 2012 Ombudsman Association Executive Committee, Euston Tower 7 December 2012 Chris Hopson (Foundation Trust Network), Millbank Tower 10 December Greg Mulholland MP, Portcullis House 2012 12 December LGO Commission meeting, LGO 2012 12 December Public Chairs Forum, NHS Litigation Authority, Buckingham 2012 Palace Road 19 December John Vine (Independent Chief Inspector of Borders and 2012 Immigration), Millbank Tower 7 January 2013 Meeting with complainant, Millbank Tower 10 January 2013 John Stewart (DH), Millbank Tower 10 January 2013 Bernard Jenkin MP, Portcullis House 11 January 2013 Leadership Forum, Hampshire Hospitals NHS Foundation Trust 14 January 2013 Sarah Calkin (Health Service Journal), Millbank Tower 15 January 2013 Baroness Prashar, Portcullis House 16 January 2013 Public Chairs Forum, Carlton Gardens 17 January 2013 Expert Advisory Group meeting on NHS Constitution, DH, Richmond House 22 January 2013 Sir Keith Pearson (Health Education England), Millbank Tower 23 January 2013 Una O’Brien (DH, Permanent Secretary Ombudsman Champion), Richmond House 23 January 2013 KPMG conference, Canary Wharf (health event) 24 January 2013 Paul Bate, No 10 Downing Street 24 January 2013 Charlie Massey (DH), Richmond House 24 January 2013 Elizabeth Padmore (Hampshire Hospitals NHS Foundation Trust), Westminster 4 February 2013 Bernard Jenkin MP, Portcullis House 5 February 2013 HMRC Complaints Handling conference, Parliament Street 7 February 2013 Dr David Foster (DH), Millbank Tower 7 February 2013 Nigel Newcomen (Prisons and Probation Ombudsman), Millbank Tower 7 February 2013 Jane Martin (LGO), Millbank Tower 12 February 2013 Quarterly Health and Social Care Regulators Forum, Finsbury Tower 12 February 2013 David Behan (CQC), Finsbury Tower 14 February 2013 Priti Patel MP, Portcullis House 25 to 27 February Various meetings at Public Protector’s Office, South Africa 2013 1 March 2013 Ann Clwyd MP, Palace of Westminster (Clywd Hart Review) 1 March 2013 Professor Tricia Hart (South Tees Hospitals NHS Foundation Trust, re. Clywd Hart Review), Millbank Tower
CLASSIFICATION
5 March 2013 LGO Commission meeting, LGO 5 March 2013 Anne Marie Morris MP, Portcullis House (case discussion) 5 March 2013 Sir Bruce Keogh (DH), Richmond House 6 March 2013 Alison Munro (HS2), Millbank Tower (complaints relating to HS2) 6 March 2013 Jackie Smith (NMC), Portland Place 7 March 2013 Jeremy Taylor (National Voices), Palace of Westminster 7 March 2013 Associate Parliamentary Health Working Group, Palace of Westminster 7 March 2013 Lewis Shand Smith (Ombudsman Services), Millbank Tower 11 March 2013 Hospital Mortality Outlier Investigations – National Advisory Group meeting, DH, Skipton House 11 March 2013 Katherine Rake (Healthwatch England), DH, Skipton House (consumer perspective on complaints) 12 March 2013 Stephen Dorrell MP, Portcullis House (case discussion) 12 March 2013 National Quality Board meeting, DH, Skipton House 12 March 2013 Matthew Coats (Legal Services Commission), Millbank Tower 13 March 2013 David Prior (CQC), Millbank Tower 20 March 2013 Foundation Trust Network Conference: ‘Governance after Francis and the NHS Reforms’, Storey’s Gate (speech on Board governance and complaints handling) 21 March 2013 Bernard Jenkin MP, Portcullis House 26 March 2013 Steve Reed MP, Portcullis House (case discussion) 12 April 2013 Ombudsman Association Executive Committee, Dublin 17 April 2013 UCL Constitution Unit Seminar Series, UCL 17 April 2013 James Partridge (Changing Faces), Westminster 18 April 2013 Financial Ombudsman Service & Legal Ombudsman workshop, Oxford Circus 18 April 2013 Interview with Public Servant magazine re. More Impact for More People 22 April 2013 Sir Nicholas Macpherson (HM Treasury), Horse Guards Road 23 April 2013 LGO Commission meeting 24 April 2013 Denis Campbell (The Guardian), Millbank Tower (publication on analysis from casework on what needs to change in health complaints system) 24 April 2013 Introductory meeting with Rob Whiteman (Chief Executive, UKBA) 25 April 2013 Stakeholder Breakfast on NHS Complaints, Portcullis House 25 April 2013 Age UK Annual Conference, Church House, Westminster (speech entitled ‘For Later Life: Better health and care in tough times’) 25 April 2013 Ombudsman Association Working Group 29 April 2013 Quarterly Health and Social Care Regulators Forum, Finsbury Tower 30 April 2013 All Party Parliamentary Group on Victims and Witnesses of Crime (Victim’s Code), House of Commons 1 May 2013 PASC academic roundtable, Portcullis House 2 May 2013 Complaints Review – Key Partnership Group Meeting, DH,
CLASSIFICATION
Richmond House 2 May 2013 Judy Clements (Adjudicator’s Office), Westminster 7 May 2013 Baroness Newlove (Victims’ Commissioner) 9 May 2013 Bernard Jenkin MP, Portcullis House 14 May 2013 Oliver Letwin, Sue Gray, Cabinet Office 15 May 2013 LGO Audit Committee, LGO 16 May 2013 HSJ Innovation Summit, Guildford 17 May 2013 Ombudsman’s Association Biennial conference, Loughborough University 21 May 2013 Healthwatch England Breakfast Roundtable on Complaints (consumer perspective on complaints) 21 May 2013 National Quality Board meeting, DH, Richmond House 21 May 2013 Public Chairs Forum seminar, Institute for Government (with Nick Hurd MP) 23 May 2013 Alex Brenninkmeijer (Dutch Ombudsman), Millbank Tower 23 May 2013 Mark Davies (DH) (NHS complaints handling review) 23 May 2013 Trevor Llanwarne (government actuary) (PHSO approach to risk) 5 June 2013 Dr Daniel Poulter MP (DH), Richmond House (feedback on deliberative research) 5 June 2013 David Behan (CQC), Millbank Tower 5 June 2013 Stakeholder briefing on Clwyd Hart Review (House of Commons) 6 June 2013 Bronwyn Hill (DEFRA), Nobel House 11 June 2013 PASC evidence session (oral) 13 June 2013 Anthony Douglas (CAFCASS), Millbank Tower 19 June 2013 Una O’Brien (DH, Permanent Secretary Ombudsman Champion), Richmond House 21 June 2013 Peter Howitt (DH), Millbank Tower (complaints and NHS Constitution) 24 June 2013 Bernard Jenkin MP, Portcullis House 26 June 2013 Royal College of Physicians conference (Acute Care of Older People), Regent’s Park (speaking on ‘the patient perspective’) 26 June 2013 Lady Fiona Hodgson (Independent Sector Complaints Adjudication Service), Millbank Tower 27 June 2013 NHS Complaints Review Key Partnership Group meeting, DH, Richmond House 28 June 2013 Public Service Ombudsman, Gibraltar 9 July 2013 Jane Martin (LGO), Coventry 10 July 2013 Nick Seddon (Special Policy Adviser, Health), No. 10 Downing Street 10 July 2013 Lady Fiona Hodgson (Chair of Independent Healthcare Advisory Service), Millbank Tower 12 July 2013 Archie Prentice (Royal College of Pathologists) 12 July 2013 Will Cavendish (Cabinet Office), Horse Guards Road 15 July 2013 BBC radio interview, Millbank Studios (Radio 4’s The Report) 15 July 2013 Dr David Foster (DH), Jackie Smith (NMC), Cathy Warrick (RCM), Millbank Tower
CLASSIFICATION
16 July 2013 National Quality Board (NHS England), Greycoate Place 16 July 2013 Sepsis Campaign Partners Briefing 16 July 2013 Sir Alan Beith, Chair of the House of Commons Liaison Committee and Justice Committee (complaints handling_ 17 July 2013 Administrative Justice and Tribunals Council meeting, Chancery Lane 18 July 2013 Norman Lamb MP (DH), Richmond House (Liverpool Care Pathway) 22 July 2013 Mike Farrar (NHS Confederation), Millbank Tower 24 July 2013 Elvynne Gilvarry (GDC), Finsbury Tower 24 July 2013 Quarterly Health and Social Care Regulatory Forum, Finsbury Tower 24 July 2013 Mike Biles (Housing Ombudsman), Jane Martin (LGO), Westminster 25 July 2013 Nigel Newcomen (Prisons and Probation Ombudsman), Millbank Tower 25 July 2013 Mark Sedwill (Home Office), Marsham Street 30 July 2013 Bill McCarthy (NHS England) 31 July 2013 Cabinet Office / Ministry of Justice 1 August 2013 Robert Gordon, Andrew Morris (DCLG), Millbank Tower 2 August 2013 Daily Telegraph interview, Millbank Tower 13 August 2013 ITV National News interview, Millbank Studios 13 August 2013 Tim Kelsey (National Director for Patients & Information in the NHS), Richmond House 22 August 2013 Peter Howitt (DH), Richmond House (complaints and NHS Constitution) 27 August 2012 Sir David Nicholson (DH), Richmond House 28 August 2012 Jane Martin (LGO), Millbank Tower 28 August 2012 Cure the NHS conference, Staffordshire 29 August 2012 Bernard Jenkin MP, Portcullis House 3 September Dame Anne Begg MP, Houses of Parliament (case discussion) 2012 4 September Charlotte Leslie MP, Portcullis House (case discussion) 2012 4 September Una O’Brien (DH, Permanent Secretary Ombudsman Champion), 2013 Richmond House 4 September Inaugural Sepsis Trust’s Parliamentary Summer Reception, 2013 Palace of Westminster 5 September David Behan (CQC), Finsbury Tower 2013 5 September Sir Mike Richards (Chief Inspector of Hospitals), Finsbury Tower 2013 10 September Jane Cummings (Chief Nursing Officer, NHS England) 2013 11 September William Vineall (DH), Millbank Tower 2013 12 September ‘Time to Act’ sepsis report launch, House of Commons 2013
CLASSIFICATION
12 September Working Group on Cosmetic Interventions, DH, Richmond House 2013 16 September European Ombudsman Network conference, Dublin 2013 24 September Jane Martin (LGO), Coventry 2013 27 September Midwifery Regulations Roundtable 2013 27 September Bernadette Kelley, BIS 2013 27 September Branwen Jeffreys (BBC Health Team), BBC Broadcasting House 2013 27 September Jackie Smith (NMC), Portland Place 2013 1 October 2013 GMC Breakfast meeting: ‘The state of medical education and practice 2013’), Manchester 1 October 2013 Charlie Massey (DH), Richmond House 2 October 2013 NHS Constitution workshop (DH), Skipton House 3 October 2013 Robert Francis QC, Fleet Street 8 October 2013 Professor Brian Jarman, Millbank Tower 8 October 2013 Department of Health Working Group on Cosmetic Interventions Chaired by Dan Poulter MP 9 October 2013 Healthwatch England Annual Report Launch, Westminster (consumer perspective on complaints) 10 October 2013 David Ruffley MP, Portcullis House (case discussion) 16 October 2013 Stephen Dorrell MP, Portcullis House (case discussion) 17 October 2013 Bernard Jenkin MP, Portcullis House 17 October 2013 Dr Carol Marshall (South African Department of Health), Millbank Tower 17 October 2013 Keith Vaz MP, Derby Gate (case discussion) 22 October 2013 Neil Churchill (NHS England), Millbank Tower 23 October 2013 Anna Dixon, Chris Bostock, Nichola Yorke (DH), Richmond House 23 October 2013 Department of Health Working Group on Cosmetic Interventions, Richmond House 23 October 2013 Evlynne Gilvarry, Bill Moyes (GDC), Millbank Tower 31 October 2013 Westminster Discussion: CQC, Raising Standards, Putting People First, House of Commons 5 November 2013 Jane Martin (LGO), Coventry 5 November 2013 LGO Audit Committee, Coventry 7 November 2013 Steve McCabe MP, Portcullis House (case discussion) 27 November Media interviews relating to report into Foreign & 2013 Commonwealth Office, Millbank Studios 27 November Managers in Partnership Annual Conference, Congress Centre 2013 27 November David Dalton (Salford Royal NHS Foundation Trust), Congress 2013 House 27 November Bernard Jenkin MP, Portcullis House
CLASSIFICATION
2013 29 November Dr Susan Scott-Parker (Business Disability Forum) & Marc Bush 2013 (Healthwatch England), Millbank Tower (access to health benefits) 3 December 2013 National Quality Board Meeting, Victoria Street 3 December 2013 Andrew Turner MP, Portcullis House(case discussion) 6 December 2013 Ombudsman Association Executive Committee, Exchange Tower 10 December BBC and ITV interviews, Millbank Studios 2013 11 December BBC Radio 5 Live interview, Millbank Studios 2013 12 December Sheila Gilmore MP, Portcullis House 2013 16 December Public Administration Select Committee, Palace of Westminster 2013 17 December Anna Bradley, Katherine Rake (Healthwatch England), Skipton 2013 House (consumer perspective on complaints) 15 January 2014 Jeremy Lefroy MP, Portcullis House (case discussion) 15 January 2014 David Behan (CQC), Millbank Tower 22 January 2014 Improving Patient Experience national conference, Great Queen Street 24 January 2014 Ombudsman Association seminar: The future of the Association, Exchange Tower 28 January 2014 Meetings with various LGO staff, Coventry 30 January 2014 Sir Malcom Grant (NHS England), Millbank Tower 5 February 2014 Meeting with Chris Smyth from The Times Newspaper to discuss the Francis Report 1 year on 6 February 2014 Meeting with PHSOthefacts 6 February 2014 Meeting with Sir Jeremy Sullivan to discuss the relationship between the Ombudsman and the tribunals. 13 February 2014 Meeting with the Cabinet Office to discuss the review of the Ombudsman landscape 17 February 2014 Meeting with a complainant 18 February 2014 Meeting with Bob Kerslake, Robert Devereux and Sue Gray on ‘Complaint Handling across Government’. 19 February 2014 Quarterly Meeting with Una O’Brien 25 February 2014 Meeting with Jane Martin, the LGO, and various commission meetings and workshops, Coventry 26 February 2014 Meeting with Dan Poulter MP to discuss the response to the Keogh Report. 26 February 2014 Speech at ‘Implementing the recommendations from putting patients back into the picture’ at the ICO Conference Centre 27 February 2014 PASC visit to PHSO
CLASSIFICATION