Draft Corporate Plan 2016 - 2021 1 Contents Page 1. Consultation Overview 3 2. Introduction 4 3. Strategic Context 18 4. Corporate Plan 51 5. Strategic Framework and Strategy Map 55 6. Annex 1: The Consumer Council’s Statutory and Regulatory Duties and Powers 62 7. Annex 2: Consumer Survey 71 8. Annex 3: External Stakeholders Consulted 72 9. Annex 4: Acronyms 78 2 1. Consultation Overview 1.1 This draft Consumer Council’s corporate plan sets out our proposed strategic direction for the period 2016-2021. The corporate plan will provide the foundation for the development of the Council’s annual business plans. 1.2 This draft Corporate Plan provides an overview of the projects that we propose to do during 2016-2021 and is published for consultation. During the consultation, we would particularly welcome views on: Whether we have identified the right projects; Any objections to our proposed projects; and Any other comments. 1.3 Comments should be sent to us by 17 March 2016 at the latest to
[email protected]. Alternatively comments can be provided through Survey Monkey at: https://www.surveymonkey.co.uk/r/7X932P6 1.4 We intend to hold a meeting during the consultation period, on 8 March 2016, at our offices. This will provide an opportunity to discuss the draft Corporate Plan. Please let us know before 3 March 2016 if you wish to attend. 1.5 A paper copy of the draft Corporate Plan can be obtained from: Keelin Kelly The Consumer Council for Northern Ireland Floor 3, Seatem House 28-32 Alfred Street Belfast BT2 8EN E-mail:
[email protected] Telephone: 028 9025 1667 1.6 After reviewing consultation responses, we will publish, subject to final approval by the Department of Enterprise, Trade and Investment, a final Corporate Plan.