Quarterly Newsletter Forum of Pakistan Ombudsmen 14Th Issue (October - December, 2016)

Quarterly Newsletter Forum of Pakistan Ombudsmen 14th Issue (October - December, 2016)

16th Meeng of the Forum of Pakistan Ombudsmen held Inside th in Islamabad on 19 October, 2016.

The 16 t h meeting of the Forum of Pakistan Ombudsman (FPO) was held on 19th October, 2016 at Islamabad Club, Islamabad. Mr. Abdur Rauf Chaudhry, Federal Tax Ombudsman, who is also the President of the FPO, chaired the meeting which was attended by the Federal and Provincial Ombudsmen. After opening remarks by the Chair, the agenda items were taken up one by one for consideration of the participants. A presentation on agenda items was made by Mr. Abdul Khaliq, Secretary FPO. After detailed discussion following decisions were reached: The Forum was apprised on the Working Paper sent to the IOI General Secretariat for evolving a common strategy in the forthcoming meetings of IOI BoD and the General Assembly scheduled in Bangkok. The Event was important for Pakistan as we had proposed Agenda items for increasing the number of directors from three to ﬁve on IOI Board from Asia Region as well as election of the IOI President on rotation basis. Secondly, Ombudsman Sindh was contesting for the post of President for Asia Region to replace Wafaqi Mohtasib Pakistan. Hon'ble Ombudsman AJK apprised the Members that Government of AJK is considering a proposal for merger of Ehtisab Bureau, AJK Mohtasib Ofﬁce and Anti Corruption Establishment. The Forum resolved to take up the matter with AJK President, Prime Minister and other high ups about the necessity of Ombudsman institution as a separate entity.

Concluding on an Agenda Item it was appreciated that 'Single command' of the Secretariats of the three Associations (FPO, AOA and IOI) has performed quite effectively. The Forum decided that managing the FPO, AOA, IOI Asian Region and OICOA Secretariats should continue under the supervision of Mr. Abdul Khaliq as Secretary FPO; FTO will provide necessary personnel support to the FPO Secretariat.

Editorial Board

Chief Editor: Mr. Abdul Khaliq Chief Coordinator, FTO Secretariat Secretary, Forum of Pakistan Ombudsmen Editor: Mr. Abdur Rauf Khan, Assistant Advisor Forum of Pakistan Ombudsmen Secretariat 5-A, EDB Building, Constitution Avenue, Islamabad Tel: 051- 9222534 I Fax: 051- 9205563 I Web: www.fpo.org.pk I E-Mail: [email protected] Forum of Pakistan Ombudsmen

11th International Ombudsman Institute World Conference, online, in person, by post, through e-mail or through dedicated Asian Region, Board of Directors and General Assembly telephone line and is immediately registered through this Meetings were held in Bangkok from 12-19 November, 2016. System. This CMIS tracks each case, through all its stages, from first registration to final disposal; it juxtaposes each stage The 11th International Ombudsman Institute (IOI) World against its stipulated time-line and alerts delays through a Conference, was held in Bangkok (Thailand) from 14 – 19 colour-coded warning system. The CMIS can be accessed by November, 2016. The theme of the Conference was “ The the complainant and the Agency. Thus, there is instant check- Evolution of Ombudsmanship”. The Coference was diveded in back in real time and full transparency. This CMIS keeps eight Breakout Sessions, where following sub-themes were everyone on the straight and narrow. The complainants get discussed; SMS alert at the time of registration of complaints, scheduling of hearing and final disposal of their complaints. The CMIS has  Assessment and evaluation of Ombudsman work. been shared with some other Ombudsman institutions as well  Human rights based approach to the Ombudsman's the Supreme Court of Pakistan and its Arabic and French work. version has been offered for sharing with the OIC countries.  Multiple jurisdictions of Ombudsman offices. While, further elaborating the SCR, he said that we  Innovative ideas in the Ombudsworld. have taken a fundamental and far reaching new initiative. We notify Grievance Officers in all the agencies of the Federal  Challenges due to multiple mandates. Government from amongst the senior officers working in the  Collobaration with civil society - benefits and respective Agencies nominated by their heads to instantly challenges. investigate and redress complaints of maladministration within their respective agencies. They have the authority under the  Freedom of information and the Ombudsman. Ombudsman's laws to informally conciliate, amicably resolve,  Ombudsmen in times of crises or under threat. stipulate, settle or ameliorate, without written memorandum On Invitation of the IOI and host of the World Conference, and without the necessity of docketing, any complaint or Office of the Ombudsman Thailand, Mr. M Salman Faruqui, issuing any official notice. Federal Ombudsman of Pakistan, also President IOI Asia Region, delivered his address on Speedy Complaint Our experience has been most encouraging. On-the- Resolution (SCR) in a plenary session of the Conference. spot complaints - without any docketing let alone the other formal procedures - are being resolved instantly. We tried these at all international airports in Pakistan by establishing One Window Facilitation Desks having representation from all the concerned Agencies. The Civil Aviation Authority of Pakistan has informed us that 85% of complaints of overseas Pakistanis were instantly resolved during the last six months.

While, highlighting the salient features of the system the Hon'ble Federal Ombudsman said that in order to perform our functions in a scientific manner, we have refined and fine-tuned a state-of-the art Complaint Management Information S y s t e m ( C M I S ) . A c o m p l a i n t c a n b e l o d g e d

2 Quarterly Newsletter 13th Issue (October - December, 2016) Forum of Pakistan Ombudsmen

IOI Asian Region Meeting Committee of the IOI. Newly elected Officers of the IOI On the eve of the Conference the Executive Committee are as follows: IOI Asian Region Meeting was held on  IOI President: Mr. Peter Tyndall (Ireland) th 14 November,2016 where in regional  IOI 1st Vice-President: Ms. Diane Welborn (USA) issues were discussed and decisions  IOI 2nd Vice-President: Mr. Chris Field (Australia) were taken accordingly. During the  IOI Treasurer: Mr. Viddhavat Rajatanun (Thailand) meeting the elections of the Regional Federal Ombudsman Pakistan appointed Five President were also held and Mr. Asad Commissioners for resolving the Complaints of A s h r a f M a l i k , t h e P r o v i n c i a l Business Community. Ombudsman Sindh was elected as IOI Asian Region President for next four years. The Federal Ombudsman of Pakistan Mr. M Salman Faruqui appointed five Commissioners for prompt redressal of Business Community complaints. These Commissioners will hear the complaints in the provincial headquarters' offices of the Federation of Pakistan Chambers of Commerce and Industries (FPCCI). He announced this initiative in a ceremony held on December 1, 2016 in the headquarter office of FPCCI at Islamabad. Mr. Faruqui emphasized on the Government to cooperate and provide every possible facility in resolving the business community problems. He also emphasized on the IOI Board of Directors Meeting business community to obtain representation in the World IOI Board Meeting was also held in Bangkok on 14th Trade Organization (WTO) for strengthening the national November, 2016 where in, upon recommendations of Regional economy. President, the Board decided to recommend to the IOI General During the ceremony Hon'ble Mr. Abdur Rauf Assembly for ratification of IOI membership to the following Chaudhry, Federal Tax Ombudsman, President FPCCI Mr. Members;- Abur Rauf Alam, senior officers of the offices of Wafqi Mohtasib and the Federal Tax Ombudsman and other office holders of a. Syed Pir Ali Shah, Provincial Ombudsman FPCCI were present. Sindh for Protection against Harassment of On this occasion, an MOU between Federal Ombudsmen and FPCCI was also signed. According to MOU, Women at Workplace. cooperation will be enhanced between the Mohtasib b. Mr. Mumtaz Hussain Naqvi, the institutions and the FPCCI. Thus business community will be able to lodge their complaints directly as well as through Ombudsman of Azad Jammu & Kashmir- FPCCI and other Chambers of Commerce. MOU was signed Pakistan. by Hon'ble Federal Ombudsman of Pakistan Mr. M Salman c. The Ombudsman (Commission) of Gangwon Faruqi, Hon'ble Mr. Abdur Rauf Chaudhry, the Federal Tax Ombudsman and President FPCCI Mr. Abur Rauf Alam. Province , Republic of Korea.

During the IOI Board of Directors meeting, Mr. M Salman Faruqui as Asian Region President presented the IOI Asian Region Report for the last four years. He gave Presentation on “Expansion of IOI Asian Region”. A proposal was also placed for appointment of IOI President on rotational basis , on the anology of the United Nations.

At its Bangkok meeting held on 17 November 2016, the IOI Board of Directors held elections to the Executive

Quarterly Newsletter 13th Issue (October - December, 2016) 3 Forum of Pakistan Ombudsmen

Hon'ble Federal Tax Ombudsman visited Sialkot Commenting on the Withholding Tax, he said that the Chamber of Commerce and Industry. 18th constitutional amendment had empowered the provinces to levy taxes on service sectors. He said he was fully aware of In order to get awareness of the problems and issues the problems being faced by the business community. being faced by the industrialists and exporters and developing He announced that FTO regional offices would soon more interaction with them the Hon'ble Federal Tax be established at Sialkot and Gujranwala for providing early Ombudsman Mr. Abdur Rauf Chaudhry and his team visited relief to the local exporters/complainants at local level within a Sialkot Chamber of Commerce and Industry (SCCI) on stipulated period of 60 days. October 5, 2016. The other team members were Chief Coordinator Mr. Abdul Khaliq, Advisor (I&M) Mr. Muhammad In a Q & A session the members of the SCCI and Tax Siddique, Advisors Incharge, FTO Lahore Regional Office, Mr. Bar showed concern about the pendency of refund cases. They Munir Qureshi, and Advisor Customs and Sales Tax, Mr. Omer urged the Hon'ble FTO to take up such cases with the highups Farooq. and resolve the concerns and issues of Sialkot exporters at the earliest. Advisor (I&M) Mr. Muhammad Siddique gave introductory presentation about the working mechanism of the At the end Acting SCCI President Mr. Adnan Arshad FTO office. He shed light on the historical perspective and Sethi thanked the hon'able FTO and other participants of the working of the Ombudsman office. meeting and presented a commemorative shield of SCCI to him. Acting SCCI President Mr. Adnan Arshad Sethi demonstrated the the development of Sialkot industry and its Other participants were Former President of SCCI Dr. contribution in the national exchequer in terms of exports and Muhammad Aslam Dar, Chairman Department Committee revenue generation through a documentary. He remarked that SCCI Chaudhry Ahmed Zulfiqar Hayat, Former Senior Vice the Sialkot exporters were the “roaming ambassadors” who President SCCI and Senior SCCI Member, Mian Muhammad had been playing vital role in strengthening the economy by Anwar, Chairman Readymade Garments Association Mr. Ijaz earning foreign exchange to the tune of US$2 billion annually. Ahmed Khokhar, President Sialkot Tax Bar Association Mr. Acting SCCI President also demanded early Shakeel Ahmed Khan, Former Vice President SCCI Mr. Malik exemption of the Sialkot's export industries from Withholding Naseer Ahmed, Senior SCCI Member and Former Senior Vice Tax recently levied by the Punjab Revenue Authority. “It is to be President SCCI Mr. Ayub Khan and Members of Tax Bar Mr. noted that export industry is exempted from sales tax.” He Arshad Nawaz and Mr. Akram Raza. demanded exemption of Sialkot export industry from Withholding Tax. During his visit to Sialkot the Hon'ble Federal Tax Ombudsman Mr. Abdur Rauf Chaudhry and his team also The Hon'ble FTO assured the Sialkot exporters that their visited the FBR Regional Tax office Sialkot and have an tax-related problems would be solved on priority. He told the meeting update knowledge about the operation of the regional tax that there was substantial decline in smuggling between Pakistan office. and Afghanistan due to the effective measures taken by the FTO Pakistan, which was a great success indeed.

4 Quarterly Newsletter 13th Issue (October - December, 2016) Forum of Pakistan Ombudsmen

Banking Mohtasib arranged an in house “Orientation  Out of 6,091 complaints, 1217 were formal (submitted and Training Program” for Investigation Ofcers and after adopting the procedure as laid down in the law), new inductees. while 4,874 complaints were informal.  52% of formal complaints were granted, 28% declined, and 2% were rejected while 18% reported pending at An in house “Orientation and Training Program” was the year-end. As on December 31, 2015, 220 formal arranged at Banking Mohtasib Pakistan, Karachi secretariat for and 155 informal complaints were outstanding, which Investigation Officers and new inductees. The topics covered have since been disposed off by the time of the issue of during the course included introduction to the institution of the Annual Report. Banking Mohtasib Pakistan, Complaint Management supported by various case studies specifically related to The report recommends to establish a clear Parallel Banking & Credit Card Disputes, Internet Banking mechanism to ensure meticulous compliance of the guidelines Fraud, Bancassurance and ATMs. of State Bank as well as Security Exchange Commission In addition to above, various facets of Banking sector Pakistan in terms of sale of Third Party Products/ and its legal and regulatory environment were also discussed. Bancassurance so that the customers with zero appetite for the The session was inaugurated by the Hon'ble Banking products are saved from the losses caused due to mis- Mohtasib, Mr. Anisul Hassnain and conducted by Sr. Advisors/ selling.The report also includes fifteen case-studies based on Advisors. some of the leading decisions of Banking Mohtasib. The training program included presentations from the participants ending with a snap test. The participants were Ofce of the Federal Ombudsman Secretariat for awarded certificates by the Hon'ble Banking Mohtasib at the Protection against Harassment of Women at Workplace closing ceremony. organized Awareness and Training Sessions.

Aw a r e n e s s S e s s i o n o r g a n i z e d b y Secretariat Training Institute on National Working Women's Day An awareness session on “Role of Working Women in Changing Social Dynamics of Pakistani Society” was organized by Secretariat Technical Institute on the National Working Women Day (22nd December 2016).

Banking Mohtasib Pakistan issued Annual Report 2015.

The Banking Mohtasib (Ombudsman) Pakistan has issued the eleventh Annual Report for the year ending December 31, 2015. The highlights of the report are as under: Training session conducted at WWF-Pakistan, Head  The total number of complaints received by the Ofce, Lahore Banking Mohtasib Pakistan Secretariat stood at 6,091 WWF-Pakistan organized a one day session at its th in 2015 as against 4,506 in 2014, showing an overall head ofﬁce, Lahore on 17 October 2016. Federal increase of 35%. Ombudsman Secretariat ofﬁcial was invited to give a

Quarterly Newsletter 13th Issue (October - December, 2016) 5 Forum of Pakistan Ombudsmen

presentation on the “Protection against Harassment of Women Federal Ombudsman Pakistan and Federal Tax at Workplace, Act 2010”. WWF employees all across Pakistan Ombudsman visited Ofce of the Ombudsman also attended this session through video conference. Punjab.

Mr. M Salman Farouqi, Hon'ble Federal Ombudsman Pakistan and Mr. Abdur Rauf Chaudhry, Hon'ble Federal Tax Ombudsman visited the Ofﬁce of the Ombudsman Punjab on 04.10.2016. Detailed discussions were held on matters of mutual understanding and interests. The Hon'ble Ombudsman Punjab expressed his heartfelt gratitude to the guests for their valuable support regarding operationalization of the Complaint Management Information System, being used in the Ombudsman Punjab Ofﬁce.

Awareness Campaign through SMS

Federal Ombudsman Secretariat has launched awareness campaign through Short Messaging Service (SMS) about ﬁling of complaint through 'Online Complaint System' which is already functioning and available at www.fos-pah.gov.pk. Through this campaign, there have approximately 50,000 awareness messages in English and Urdu language been sent to the working force including Teachers, Lawyers, Bankers, University During the meeting Hon'ble Ombudsman Punjab Mr. Students, Entrepreneurs and Federal Government Najam Saeed apprised that he besides knocking-off the Employees of Pakistan. pendency, has taken some important policy decisions and Development of the Tele Voice Commercials for initiatives to further strengthen the complaint handling process Federal Ombudsman Secretariat of this Ofﬁce aiming at establishing 'Public Friendly' working Thirty seconds Tele Voice Commercials (TVCs) atmosphere in the larger public interest. A 'Compendium' have been developed for Federal Ombudsman containing Law, Regulations, Guidelines and Instructions has Secretariat. The purpose of these TVCs is to create been compiled for consistency in processing of cases resulting

awareness among all the citizens of Pakistan about the into facilitation of the complainants. This important document is Protection Against Harassment of Women at Workplace being ﬁnalized and will be issued to the Advisors and staff Act 2010, and the Complaint Management and Tracking shortly. Information System (CMTIS) which is available at FOS- PAH's ofﬁcial website (www.fos-pah.gov.pk). CDs of the developed TVCs are provided to Pakistan Electronic Media Regulatory Authority (PEMRA) and Ministry of Information Broadcasting and arrangements are being made to make sure that these TVCs are aired at prime time on every TV channel of Pakistan. Launching ceremony will be conducted by the FOS in which all the stakeholders along with personals from electronic and print media will be invited and the copies of the TVCs will be handed over to all concerned.

6 Quarterly Newsletter 13th Issue (October - December, 2016) Forum of Pakistan Ombudsmen

Ombudsman AJK visited Sub- divisions and Jail of by this office. Under the guidance and supervision of the District Kotli Ombudsman, a total of 2100 organizations were made to make compliance of Section 3 and Section 11 of Act IV of 2010, To expand the outreach of the Ombudsman Institution legislated by The Senate of Pakistan, whereby constituting a and to promote the concept of justice at the door step, requisite three member Inquiry Committee, inclusive of a Ombudsman AJK Honorable Syed Mumtaz Hussain Naqvi female member, designating a Competent Authority and along with Secretary Ombudsman Secretariat and other display of a Code of Conduct. members of the staff visited District Kotli and its Sub-divisions Provincial Ombudsman against Harassment of Women Charohi and Sehnsa. During the visit he disposed of a large at Workplace Sindh addressed a Seminar on number of cases then and there in presence of the “International Day to end Violence against Women” representatives of the various Government Agencies and the complainants through short orders. On 25th November, 2016, Hon'ble Ombudsman and his The most important feature of the outreach was the team addressed a Seminar at Mehran University of special visit of the District Jail, Kotli Azad Kashmir. The visit was Engineering and Technology to mark the “International Day to meant to assure and ensure the human rights of the prisoners. end Violence against Women”. In order to resolve the identified problems during the Hon'ble Ombudsman told the audience about the Act visit of Dstrict Jail, a special report was prepared and submitted IV of 2010 and its effective implementation since 2012. He to the President. Azad Jammu & Kashmir and the Chief defined the sections of the Act IV of 2010.Moreover he told the Secretary, Azad Government of the State of Jammu and audience the main objective of this office in terms of providing Kashmir for necessary action. safe and secure working environment to women so that they can contribute their share in order to strengthen the economy of the country and to improve the quality of their lives as well. Hon'ble Ombudsman also shared the contents of few cases to clarify the concept of harassment.

Provincial Ombudsman against Harassment of Women at Workplace Sindh presented four years Performance Website & On-line Complaint Filing System Report to the Chief Minister, Sindh. Established by Provincial Ombudsperson against Harassment of Women at Workplace, Punjab.

Hon'ble Ombudsman PHWWP, Sindh, Syed Pir Ali Since its inception, the ofﬁce of Ombudsperson Shah presented a consolidated performance report of 4 years Punjab has been making an endeavor to the Honorable Chief Minister Sindh. During the four year to create awareness about the tenure as a Provincial Ombudsman for Protection against Harassment of Women at Workplace, a total of 255 aggrieved Protection against Harassment of women complainants were provided with justice across the Women at Workplace Act, 2010, and province of Sindh. During this period a total of this grievance redressal forum, 1 5 8 A w a r e n e s s P r o g r a m s i n c l u d i n g through a district awareness program Workshops/Seminars/Trainings were organized and held as well as the print and electronic media.

Quarterly Newsletter 13th Issue (October - December, 2016) 7 Forum of Pakistan Ombudsmen

To further facilitate the complainants, especially those living in the far flung areas of the province; office of the Ombudsman Ofces in Pakistan Ombudsperson Punjab launched its official website sometime back. An “Online Registration of Complaint System” has also 1. Hon’ble Mr. Abdur Rauf Chaudhry been launched which is accessible through the website, Federal Tax Ombudsman Pakistan/President, Forum of Pakistan Ombudsman/ www.ombudsperson.punjab.gov.pk. For postal filing of Chairman Steering Commiee, OIC Ombudsman Associaon 5-A, EDB Building Constuon A venue, Islamabad- Pakistan complaints, our address remains: 174-Shadman II, General Website :hp//www.o.gov.pk;,hp//www.fpo.gov.p,hp//www.oicoa.org

Email: info@o.gov.pk;ombudsman@o.gov.pk Ph: +92-51 9211382 Sarfraz Road (Service Road) Canal Bank, Lahore. 2. Hon’ble Mr. Salman Faruqui

The present facility is an important step towards ensuring Wafaqi Mohtasib (Federal Ombudsman) Pakis t an/ President, Asian Ombudsman Associaon protection of women against harassment at workplace. Regional President Internaonal Ombudsman Ins tute Wafaqi Mohtasib Secretariat, No.36, G -5/1, Constuon Avenue, Islamabad - Pakistan Mr. Seref Malkov has been elected as New Chief Website; hp// www.mohtasib.gov.pk Ph: + 92-51-9217200 -1 Ombudsman of the Republic of Turkey. Email; [email protected];[email protected] 3. Hon’ble Jusce (R) Yasmin Abbasey Federal Ombudsman for Protecon against Harassment of Women at W orkplace Hon'ble Mr. Şeref Malkoç, has been elected Ali Plaza First Floor 14-M, F-8 Mark az Islamabad- Pakistan as the new Chief Ombudsman of the Website: hp//www.fos -pah.gov.pk Ph: +92-51-9207872 Email: [email protected]; [email protected] om Republic of Turkey by 300 votes in the 550- 4. Hon’ble Mr. Anisul Hasnain Musavi seat Grand National Assembly. He took oath Banking Mohtasib Pakistan 5th floor, Shaheen Complex, M.R.Kiy ani Road, Karachi, of his office. Mr. Şeref Malkoç served as Chief Website: hp//www.bankingmoh tasib.gov.pk , Ph: +92-21-99217796, 99217334-8 Adviser to the President of the Republic of Email:[email protected] ;shahnaz.tariq@bankingmoh tasib.gov.p k 5. Hon’ble Mr. Muhammad Raeesuddin Paracha Turkey from December 2015 onward. Federal Insurance Ombudsman Pakistan Federal Insur ance Ombudsman’s Secretariat, PRCS Annexe Building, He also remained Member of the Turkish Parliament from 1996 to Plot No. 197/5, 2nd Floor, Dr. Daud Pota Road, Near Can Staon, Karachi - Pakistan 2002. Website: hp// www.fio.gov.pk Ph: +92 -21- 99207761-2 Email:[email protected] om

nd 6. Hon’ble Mr. Asad Ashraf Malik

2 OIC Ombudsman Association Conference is Provincial Ombudsman Sindh

scheduled from 25 to 26 April, 2017 in Gambia . Shahrah-e- Kamal Ataturk, Opposite Tughlaq House, Karachi -Pakistan

Website: hp//.www.moh tasibsindh.gov.pk Ph:+92 -21-99211026

The Gambian Ombudsman Mrs. Fatou Njie-Jallow, Email:[email protected] will be hosting the 2nd OIC Ombudsman Association 7. Hon’ble Mr. Mohammad Wasa y Tareen Provincial Ombudsman Balochistan Conference from 25 to 26 April, 2017 at Kiraba Beach Hotel, 47-Zarghoon Road, Quea -Pakistan Website: hp//ombudsmanbalochis tan.gov.pk Ph: +92 -81-9201827 Gambia. The Conference is being held to serve as a platform Email: [email protected] for OIC Ombudsmen and like institutions 8. Hon’ble Mr. Waqar Ayub Provincial Ombudsman Khyber Pakhtunkhwa to exchange valuable experiences and Overseas Pakistani Foundat ion, Building Phase -V, e Hayatabad, Peshawar -Pakistan best practices in Public Service delivery of Website: hp//www.ombudsmankp.gov.pk/ Ph: +92-91-9219525 Email:[email protected]; super visor@ombudsmankpk. gov.pk Ombudsman and like institutions in the 9. Hon’ble Mr. Najam Saeed OIC Member States. Provincial Ombudsman Punjab, Pakistan Professor Ashfaq Ali Khan Road,Lahore The proposed theme of the Website: hp//. www.ombudsperso.punjab. gov.pk ; Ph: +92-42-99268281 Conference, is “Ehtisab” and Evolution Email: [email protected] ; [email protected] om 10. Hon’ble Ms. Farkhanda Wasim Afzal of Modern Ombudsman which has been Provincial Ombudsperson Punjab for Protecon against Harassment of Women at divided into the following sub-themes: Workplace House No. 174, Shadman –II, General Sarfraz Khan Road, Lahore-Pakistan

Website: Under Construcon, Ph: +92 -42-99268281

Email: ombudspersonpunjab.gov.pk  “Ehtisab” in Islam as a Devine Principle 11. Hon’ble Syed Pir Ali Shah

 Origin and Evolution of Ombudsman Institution Provincial Ombudsman Sindh for Protecon against Harassment of Women at

Workplace  Accountability: Prerequisite for Socio - th 710-711, 7 Floor, New Sindh Secretariat, Building, Karachi - Pakistan Economic Development Website: under development Ph: +92 -21-99222744  Scope of Ombudsmanship: Good Email:[email protected];[email protected] 12 Hon’ble Mr . Mr. Mumtaz Hussain Naqvi Governance, Protection of Citizens' Rights, Ombudsman, Azad Jammu Kashmir Accountability---- Ombudsman Oﬃce, New District Complex, Block D, 1st, Floor, Muzaﬀarabad 13100, Azad Jammu & Kashmir, Pakistan Website: under development Ph: +92 -5822-0070,Email:[email protected]

Forum of Pakistan Ombudsmen Secretariat 5-A, EDB Building, Constitution Avenue, Islamabad Tel: 051- 9222534 I Fax: 051- 920553 I Web: www.fpo.org.pk I E-Mail: [email protected]