Small and Family-run Hotels FREE CROATIAN TOURIST REGIONS CENTRAL CROATIA CITY OF ZAGREB KVARNER ISTRIA SLAVONIA LIKA-KARLOVAC DALMATIA - ZADAR DALMATIA - ŠIBENIK DALMATIA - SPLIT Publisher: HRVATSKA TURISTIČKA ZAJEDNICA Croatian National Tourist Board www.croatia.hr Text: VELID ĐEKIĆ DALMATIA - DUBROVNIK Translation: VOLGA VUKELJA-DAWE, LINDA RABUZIN Language editors: ANTHONY J. DAWE , LINDA RABUZIN Concept: ALJOŠA BRAJDIĆ Photography: ARHIVE HTZ, IVO PERVAN, ROMEO IBRIŠEVIĆ, DAMIR FABIJANIĆ, SAŠA PJANIĆ, RENCO KOSINOŽIĆ Prepress: SAGITA d.o.o. The publisher cannot guarantee the complete accuracy Printed by: KERSCHOFFSET ZAGREB d.o.o. of the information contained herein, nor be held responsible for any errors Zagreb, 2016 that may be contained in future amendments or changes to such information. SYMBOLS CONTENTS GENERAL information .............4 TELEPHONE IN ROOM About THE association ...........8 INTERNET LINK ABOUT CROATIA .........................10 WIRELESS INTERNET LINK GASTRONOMIC OFFER................14 TV IN ROOM ACTIVE holidays .......................16 SATELLITE PROGRAMMES ISTRIA ..........................................18 CENTRAL HEATING KVARNER .....................................44 AIR-CONDITIONING DALMATIA MINI-BAR ZADAR REGION ...........................68 LIFT DALMATIA A LA CARTE RESTAURANT ŠIBENIK REGION .........................82 CONFERENCE HALL DALMATIA SPLIT REGION ..............................96 CHILDREN’S CORNER DALMATIA INDOOR SWIMMING POOL DUBROVNIK REGION ................138 OUTDOOR SWIMMING POOL LIKA-karlovac ........................152 WELLNESS CENTRE ZAGREB ......................................160 PRIVATE PARKING central CROATIA ...................170 GARAGE slavonia ...................................176 SMALL PETS ALLOWED ASSOCIATE MEMBERS OF THE NATIONAL HOTEL BEACH ASSOCIATION OMH (SFH) ........188 3 GENERAL INFORMATION Welcome to Croatia! Customs regulations Unique in so many ways, Croatia has roots extending The customs regulations of the Republic of Croatia are from ancient times and a great cultural wealth telling of harmonised with the regulations and standards of the its turbulent history from the Roman era, the Renais- European Union. sance, the Baroque and the Ottoman conquests right up The import of personal luggage is exempt from import to the present day that are exceptionally alluring to all duties, without any limits in relation to its value, and those who visit the country. If we then add to its rich this applies to each person - passenger who enters the cultural heritage the amazing natural beauty which at- EU customs area, regardless of whether he carries the tracts visitors at all seasons of the year, the 8 national luggage with him or if it arrived separately, under the parks, 11 nature reserves and the numerous heritage condition that the passenger can prove that all indicat- sites under UNESCO's protection, Croatia truly is a ed luggage was declared simultaneously at departure to country of incredible magnetic attraction. the person responsible for its transport. Yes, Croatia is all that and so much more. It is the Items that are in the personal luggage of the passenger, home of the necktie, the parachute, the torpedo, the which by its type and quantity are not for resale but mechanical pencil, the filament light bulb, the world's solely for the personal use of passengers and members fastest electric car, the Dalmatian dog, Marco Polo, one of the oldest cities and parliaments in Europe, the of their family, is exempt from import duties if its total second longest stretch of defensive walls in Europe, value does not exceed the equivalent value of 2,200.00 the smallest cathedral, the oldest arboretum and the HRK, or for air and sea transport the value of 3,200.00 oldest film festival in the world, and the birthplace of HRK. Exemption applies to each passenger individu- great athletes. ally, and can be applied only once per day. Those items where the value exceeds the specified amount or are And last but by no means less significant than any of not considered to be personal luggage are subject to this – the Croats themselves! The Croatian people and customs duties and value added tax (and possibly ex- their kindness are a magnet that keeps drawing tour- cise duties as well). The luggage of passengers under ists back. Sometimes the hospitality of the locals will 15 years old is exempt from import duties up to a total make you wonder whether you are in your own home value of the equivalent of 1,100.00 HRK, regardless of or simply – on holiday in Croatia! the mode of transport used. Passengers are obliged to report to the Customs Service Travel documents when they are carrying the equivalent of 10,000.00 Eu- ros or more in cash, whatever the currency, or in any ID (EU and EEA citizens and Switzerland) or passport. other means of payment, such as cheques, whenever A visa is necessary for citizens of some third countries. they enter or leave the EU. Croatian visa policy can be checked here: www.mvep. hr/en/consular-information/. Foreign nationals and Croatians, who are resident in third countries, may temporarily bring in items for Information: Diplomatic missions and consular of- their personal use, as well as for the use of their family fices of the Republic of Croatia abroad or the Ministry members, without being liable to import duties. Also, of Foreign and European Affairs of the Republic of people residing in the EU may temporarily export Croatia items they need during their stay in a third country. Tel. +385 1 4569 964 The personal belongings of passengers include any 4 Web: www.mvep.hr/en items, whether new or used, which a traveller may rea- sonably need for his personal use during the journey Post and telecommunications excluding all goods being imported for commercial Post offices are open on weekdays from 8 am to 8 pm. purposes. Examples of personal items are: video cam- Certain post offices in major centres are open weekdays eras, portable TV sets and audio devices, cameras, lap- from 7 am to 8 pm and Saturdays from 7 am to 1 pm. tops, PCs, camping, sailing, scuba diving, skiing, skat- The on duty post office is located at 4 Branimirova ing and hiking equipment, caravans, pleasure crafts, Street, 10000 Zagreb, and is open 24 hours every day. portable medical devices with accessories (if necessary for the passenger), pets and the like. The import of such Phone cards are used in all public telephones and may goods is made by oral declaration without any particu- be purchased from post offices and newspaper kiosks. lar customs formalities at the border crossing. The re- International calls may be made directly from any pub- export of the above items is done in the same way. lic telephone. When a passenger imports or exports valuable profes- Tel.: 072 303 304 sional equipment, when entering or leaving the Repub- Web: www.posta.hr lic of Croatia, he must complete a "List of Goods" in E-mail: [email protected] triplicate at the border. If necessary, he must attach an insurance document to pay any customs duties which may arise. Shops and public services working hours Natural persons, who are neither resident nor have a During the tourist season, most shops are open from 8 usual address in the European Union, are entitled to a a.m. until 8 p.m. on weekdays, and most are open dur- refund of value added tax (PDV) on the goods they have ing the weekends as well. purchased in Croatia, if the value of the goods exceeds Public services and business offices work from 8 a.m. 740 HRK per purchase. The refund is obtained upon until 4 p.m., Monday to Friday. presentation of the completed form PDV-P, i.e. Tax free form that must be certified, within 3 months of the date stated on the invoice or delivery note, by Customs when Health services taking the goods out of the European Union. The for- eign citizen must submit the request for the refund of Hospitals and clinics are found in all the larger towns VAT within six months of the date of purchase. and cities, while smaller places have outpatient units and pharmacies. Foreign visitors who have compulsory For further information, please contact the Customs health insurance in other EU countries and EEA (Nor- Administration (www.carina.gov.hr). way, Iceland and Lichtenstein) during their temporary For information on the regulations relating to import- stay in Croatia have the right to essential healthcare, ing personal shipments and products of animal origin on the basis of the European Health Insurance Card in personal luggage, please contact the Ministry of Ag- (EHIC). Healthcare on the basis of the EHIC may be riculture – Administration for Veterinary Medicine and used in all healthcare institutions and with all MDs that Food Safety (Tel: + 385 1 6443 540), Web: www.mps.hr. have a regular contract with the Croatian Health Insur- ance Fund. They only bear the cost of participation in cases when Croatian insured persons pay it as well. Currency Tourists that have compulsory insurance in contract- The kuna - HRK (1 kuna = 100 lipa). Foreign currency ing countries (Bosnia and Herzegovina, Serbia, Mon- can be exchanged in banks, exchange offices, post of- tenegro, FYRM, Turkey) with which Croatia has the fices, travel agencies and hotels. agreement on social insurance, during their temporary 5 stay in Croatia have right to emergency health care. The Important telephone numbers precondition for that is that before they left for Croatia • International dialling code for Croatia: +385 they requested from their insurer the certificate of the • Ambulance: 194 right to health care during temporary stay in Croatia, • Fire Brigade: 193 which the Croatian Health Insurance Fund (in the place • Police: 192 of their stay) will change into a health insurance cer- • Roadside vehicle assistance: (+385 1) 1987 tificate. They can benefit from health care services on • National Centre for the Co-ordination of Search and the basis of abovementioned certificate in contracting Rescue at Sea: 195 healthcare institutions and MDs, and they only bear the • National Protection and Rescue (single European number for emergency services): 112 cost of participation in cases when Croatian insured • General information: 18981 persons pay it as well.