2021 Company Presentation

Updated with 2020 figures May 7, 2021 The favorite carrier of the Nordics

Our vision

2 We make everyday life easier

Our purpose

3 Reliable ABC Leadership Sustainable

Our wanted culture

4 We are committed to being an important part of Nordic society. We make everyday life easier and more sustainable for everyone who lives and works in the Nordic region. We deliver with care.

Reliable ABC Leadership Sustainable We keep our promises and We are Accountable, Brave We challenge the status quo together, we do our best to and Committed, effectively leading and we challenge ourselves to make everyday life easier. change regardless if we lead find innovative solutions. our self or others. We aim to inspire We always strive for a performance- confidence in PostNord as We emphasize teamwork, sincerity and oriented culture and when problems part of society, in customer positive relationships in the workplace. occur, we are part of the solution. or partner agreements, We build on our success and learn We aim for sustainability in both or among colleagues. from both colleagues and mistakes. the short and long term.

5 Present Reliable Sustainable

Customer Value Proposition (CVP)

6

PostNord in brief

SEK 38.7 billion net sales SEK 2.4 billion operating income

28,006 employees 198 million parcels*

-40% reduction in CO2 emissions since 2009 2.6 billion letters and other items of mail

5.3 million downloads of the PostNord app >8 000 distribution points in the Nordic region

* Produced volumes eliminated for volumes between countries PostNord’s delivery network also includes a number of hubs and distribution points in the Parcel terminals Nordic region that are not shown in the picture. Letter terminals

8 Product portfolio divided into two main areas

Parcels Omnichannel distribution

Warehouse Express/ Apps Direct mail /TPL InNight

eCommerce Communication & Logistics services

Part loads Courier services Letters e-billing /groupage /EDI cargo

Online solutions Apps Distribution of Handling of for e-retailers newspapers office mail

9 Six specific areas that are helping PostNord reduce its environmental impact

Optimized Streamline energy capacity use in buildings. utilization.

More by rail, Improved fuel less by air. efficiency.

Use of Increase the biofuels. proportion of electric vehicles in the fleet (32% in 2020).

10 A Nordic business

PostNord is a leader in logistics and communication to, from and within the Nordic region.

We make everyday life easier with our parcel and logistics services in , Denmark, Norway and Finland. As part of our universal postal service obligation, we distribute mail to consumers and companies in Sweden and Denmark. In addition, PostNord Strålfors offers communication solutions that give companies completely new opportunities to create stronger and more personal customer relationships.

PostNord was formed as a result of the merger of A/S and Posten AB in 2009, and is 40 percent owned by the Danish state and 60 percent owned by the Swedish state. The voting rights are split 50/50. The Parent Company is a Swedish public limited company with Group headquarters in Solna, Sweden. Two opposing market trends

Increase Decrease in parcel in letter volumes volumes 2019–2020 2019–2020

Totalt: +14% Sweden: -12% B2C: +23% Denmark: -19% Totalt: -13%

12 Development of letter and parcel volumes since the Group was formed

Development of letter and parcel volumes in the PostNord Group Million letters Million parcels

3,500 3 318 200 3 196 3 008 180 3,000 2 808 2 671 2 528 160 2,500 2 332 140 2 132 2,000 1 942 120 1 729 1 584 100 1,500 1 379 80 1,000 60 40 500 20 0 0 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Total Parcel Letters Denmark Letters Sweden

13 Growth in e-commerce

In 2020, the value of e-commerce in Europe was EUR 269 billion.*

*The amount spent, as estimated by consumers in the different countries in the report E-commerce in Europe 2020.

14 Sweden

• A comprehensive range of distribution Net sales: MSEK 23,694 solutions for communications, e- commerce and logistics. Adjusted operating MSEK 2,038 income, EBIT: • Market leader in the parcels market. • Nationwide network of distribution No. of letters: 1,186 million points. • Sharp growth in e-commerce leading to No. of distribution points: Approx. 2,200 strong growth in parcel volumes. Employees (FTE): 18,554 • Provides the universal postal service in Sweden. Quality regarding letters: 98,1% • Traditional letters declining due to digitalization, but goods by letter on the rise. Quality regarding parcels: 95,4% • PostNord Sweden is gradually moving over to alternate-day deliveries. • Mail accounts for two fifths of total sales.

15 Denmark

• A comprehensive range of distribution Net sales: MSEK 9,304 solutions for communications, e- commerce and logistics. Adjusted operating MSEK -29 income, EBIT: • Growth in the Danish parcels market, in terms of both income and market shares. No. of letters: 193 million • Nationwide network of distribution points with high availability and No. of distribution points: Approx. 2,900 generous opening hours. • Strong growth in e-commerce leading Employees (FTE): 6,495 to increased demand for home deliveries and deliveries without Quality regarding letters: 95,4% physical contact. Quality regarding parcels: 94,7% • Provides the universal postal service in Denmark. • Ongoing trend of declining mail volumes due to digitalization. • Mail accounts for a third of total sales.

16 Norway

• Logistics operations and e-commerce in Net sales: MSEK 4,481 the Norwegian market. Adjusted operating MSEK 128 • Strong customer portfolio delivering to income, EBIT: both B2B and B2C customers. No. of distribution points: Approx. 1,600 • Investing in terminals and expansion of sorting capacity to meet the future Employees (FTE): 1,313 demands of e-commerce. Quality regarding parcels: 95,3% • Change in mix of vehicle fleet for handling of fewer pallets and more parcels.

17 Finland

• Logistics services for business customers Net sales: MSEK 1,371 as well as e-commerce logistics and parcel distribution for consumers Adjusted operating MSEK 10 income, EBIT: • Strong growth in the e-commerce market • A comprehensive network of No. of distribution points: Approx. 2,200 distribution points forms the basis for a strong position regarding parcel Employees (FTE): 282 volumes from companies to consumers and in the e-commerce segment Quality regarding parcels: 95,6% • A leading provider of logistics in the healthcare sector

18 PostNord Strålfors

• Develops and delivers Nordic region’s Net sales: MSEK 1,981 leading services and solutions for omni- channel communications to business Adjusted operating MSEK 142 customers. income, EBIT:

• Strong position in the fast-growing Employees (FTE): 656 market for digital communication, with an ecosystem of communication, payment and technology partners.

• Biggest player in a market undergoing major change. • Consolidation and declining volumes in the physical market. • Growth and expansion in the digital market.

19 SIDAN ÄR NY Helle/Ylva gör förslag till Sofia

Fossil-free by 2030

PostNord leading the mail and logistics sector into the low-carbon economy.

20 Sustainability in brief

32% green energy 32% of our vehicles are electric*

28,006 employees ~2,800 electric bikes & mopeds

>33% of managers and leaders are -40% CO emissions since 2009 Scienced Based Targets set the framework 2 of the underrepresented gender for PostNord’s work on reducing our climate footprint according to what research states is required. ~300,000 climate footprint (tons) 80% of suppliers assessed

* Based on the number of vehicles in Sweden and Denmark

21 One of the Nordic region’s largest employers

PostNord has set itself the goals of: Average number of employees per country • increasing diversity and the proportion of women in management positions 40 000

• increase work satisfaction and index for immediate manager 30 000

• decrease sick leave 20 000

Average number of employees (FTEs) 10 000 28,006

Women in management positions 0 33% 2013 2014 2015 2016 2017 2018 2019 2020 Sverige Danmark Norge Finland Rest of the world

22 Reduced CO2 emissions by 40 percent since year 2009

Total carbon dioxide emissions per year* Total carbon dioxide emissions (per category)

500

400

300

200

100

0 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 Road transports 92% Aviation 2% Ships 1% Train 0% Total CO emissions per year 2 Business trips 0% Electric 1% *Emission data includes completed acquisitions. Previously reported values have been adjusted. Heat 3%

23 PostNord makes your everyday life easier

We simplify everyday life and strive to achieve better and more sustainable deliveries.

24 PostNord’s stakeholders

Customers PostNord is a leading provider of parcel and logistics services to, Employees from, and within the Nordic region. Our business and non-business Owner With about 28,000 employees, customers should be able to PostNord is one of the Nordic communicate with their recipients PostNord is 40 percent owned by the Danish region’s largest employers, reliably, efficiently and on time – state and 60 percent owned by the Swedish and has considerable social regardless of whether this involves a state. The overall mission defined by the owners responsibility. PostNord aims global logistics solution, an ad is to ensure the provision of universal postal to offer an attractive, campaign or birthday greetings. service while also creating value. stimulating workplace.

Financial market Business partners Society PostNord finances its business partly through Business partners refers to PostNord plays a key role in the business community bonds. Therefore the confidence of the capital PostNord's relationships with and in society. By running an enduringly stable and market is important to the Group. partners outside the Group, for profitable business with a focus on the environment example suppliers and partner and social responsibility, competitiveness is outlets. Every year, PostNord strengthened while expectations regarding procures goods and services accountability are fulfilled. valued at billions of kronor, and has more than 8,000 distribution points in the Nordic region.

25 Group strategic themes

Win in Parcel Growth and productivity Priorities Sustainable Mail Business USO return and mail transformation

Digital transformation and Brand turn-around operational excellence

Leadership and culture Cash management transformation and courage to invest Enablers

Distinct sustainability Structured transformation agenda set-up

26 PostNord organization

Group CEO

Nordic Strategy Finance & Solutions

Legal & IT Staff Functions

PostNord Sverige PostNord Danmark PostNord Norge PostNord Strålfors

PostNord Finland reports to the Group CEO. Germany and Direct Link report to PostNord Denmark. Head of PostNord Denmark is also Group Deputy CEO. 27 Order and structure

• PostNord’s Code of Conduct incorporates At .com, you can access: rules on how the Group and all employees are to act • Our Code of Conduct in eight languages

• PostNord subscribes to the UN Global • Our Code for Suppliers in Swedish, English, Compact and the OECD guidelines for Danish, Norwegian and Finnish multinational companies • Out Code for Suppliers of road transportation • This requires activities to be conducted in accordance with specific principles in • Our certificates human rights, working conditions, the environment and anti-corruption • Our whistleblower function

28 Security in our DNA

1. Continuity & Security create Availability & Quality Continuity Information management security Yes Yes 4. 2. Based on ISO 22301 Based on ISO 27002 Availability & Quality Partnership & Loyalty create create Contributes to Reliability & Satisfaction Continuity & Security attraction! Reliable deliveries The virtuous circle Satisfied employees and is complete customers Crisis Security preparedness protection Yes Yes In accordance with the Operational/Tactical/Strateg 3. PostNord Minimum Security ic level with specially trained Requirement – based on Reliability & Satisfaction crisis management international security committees create standards Partnership & Loyalty Partnership with customer and supplier Loyal employees and customers

29 Thank you!

Head office:

PostNord AB 105 00 Visiting address: Terminalvägen 24, Solna +46 10 436 00 00 www.postnord.com