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Postens Service Och Kvalitet
2012 Postens service och kvalitet POSTENS SERVICE OCH KVALITET Postens service och kvalitet ➜ Fem dagar i veckan, 52 veckor om året delar Posten ut post till alla Sveriges hushåll och företag. Varje vardag hanteras omkring 20 miljoner försändelser. Postens ambition är att hålla en hög service och kvalitet varje dag, året runt. För att klara av detta pågår ett ständigt kvalitetsarbete. ➜ I denna rapport redovisas hur Posten genomför samhällsuppdraget, vad allmänheten tycker om Posten och hur Postens marknadsförutsätt- ningar förändras i takt med att digitala meddelanden används allt mer. ➜ Postens löpande kvalitetsmätning redovisas och analyseras i rapporten. Dessutom redovisas de kundsynpunkter som Posten tagit emot under året. ➜ Förhoppningen är att rapporten ska ge en heltäckande bild över hur brevbäringen fungerar i Sverige och hur Posten ständigt arbetar för att hålla en hög service och kvalitet till alla våra kunder. Innehåll Hög kvalitet – men ökat antal kundsynpunkter ....................................................................... 4 Hela Sveriges post .......................................................................................................................... 6 Den svenska meddelandemarknaden i förändring .................................................................8 En europeisk utblick ....................................................................................................................... 9 Fortsatt digitalisering resulterar i lägre brevvolymer ........................................................... -
Measuring the Efficiency Levels of Companies Operating in the European Postal Sector: a Nonparametric Approach
Measuring the efficiency levels of companies operating in the European postal sector: a nonparametric approach 4 February 2020 Name: Robin Kamphorst Registration number: 960903419060 Supervisor: dr. ir. Frederic Ang Chair group: Business Economics (BEC) Study program: Master Management, Economics and Consumer Studies (MME) Course code: BEC-80436 Preface This thesis was written in the second year of the Master Management, Economics and Consumer Studies at Wageningen University, The Netherlands. The research was done under supervision of dr. ir. Frederic Ang, who is part of the Business Economics Group (BEC). This process started in September 2019 and finished in February 2020. The aim of this thesis was to analyze the efficiency levels of companies operating in the European postal sector, to indicate where improvements could be made. A comparison between the efficiency levels of private- and state-owned companies was of particular interest. The data was also plotted against time to investigate trends in the development of the efficiency levels. I would like to thank Frederic Ang for his supervision, as I appreciate the valuable input I got from our meetings. I would also like to thank my peers for their support during this process. Barneveld, February 2020 Robin Kamphorst DISCLAIMER: This report was written by a student of Wageningen University as part of the master programme under the supervision of the chair Business Economics. This is not an official publication of Wageningen University and Research, and the content herein does not represent any formal position or representation by Wageningen University and Research. This report cannot be used as a base for any claim, demand or cause of action and Wageningen University and Research is not responsible for any loss incurred based upon this report. -
Ett Danskt Problem?
LINKÖPINGS UNIVERSITET Institutionen för Ekonomisk och Industriell Utveckling Kandidatuppsats i Nationalekonomi Vårterminen 2017 ISRN-Nummer: LIU-IEI-FIL-G--17/01699--SE Ett danskt problem? En ekonomisk analys av digitaliseringens effekter på den dansk-svenska koncernen PostNord A Danish problem? An economic analysis of the effects of digitalization on the Danish-Swedish corporate group PostNord Författare: Sofia Bengtsson Johanna Eriksson Handledare: Peter Andersson Titel: Ett danskt problem? En ekonomisk analys av digitaliseringens effekter på den dansk-svenska koncernen PostNord English title: A danish problem? An economic analysis of the effects of digitalization on the Danish-Swedish corporate group PostNord Författare: Sofia Bengtsson ([email protected]) Johanna Eriksson ([email protected]) Handledare: Peter Andersson Publikationstyp: Kandidatuppsats i nationalekonomi 15 högskolepoäng Vårterminen 2017 ISRN-nummer: LIU-IEI-FIL-G--17/01699--SE Linköpings universitet Institutionen för ekonomisk och industriell utveckling (IEI) www.liu.se 2 SAMMANFATTNING I takt med att allt mer av dagens kommunikation sker digitalt sjunker efterfrågan på fysiska brev stadigt för privatpersoner, myndigheter och företag, vilket syns tydligt på postföretagens lönsamhet i Europa. Ett postföretag som digitaliseringen har slagit hårt mot är den dansk- svenska koncernen PostNord, som dessutom hamnar i kläm mellan två länders skilt utvecklade meddelandemarknader. Meddelandemarknaden definieras i denna uppsats som marknaden för meddelandekommunikation i skriftlig form, vilket kan vara både som fysisk post och som digitalt meddelande. Syftet med studien är därför att undersöka orsakerna till PostNords skilda ekonomiska utveckling i Sverige respektive Danmark genom en jämförande analys av meddelandemarknadens digitalisering i de båda länderna. Genom litteraturstudier, bearbetning av statistik och en intervju söker vi att besvara vilka faktorer som påverkar efterfrågan på fysisk post. -
Evaluation Support Study on the EU Competition Rules Applicable to Horizontal Cooperation Agreements in the Hbers and the Guidelines
Evaluation support study on the EU competition rules applicable to horizontal cooperation agreements in the HBERs and the Guidelines Final Report Prepared by Competition EUROPEAN COMMISSION Directorate-General for Competition E-mail: [email protected] European Commission B-1049 Brussels [Cataloguenumber] Evaluation support study on the EU competition rules applicable to horizontal cooperation agreements in the HBERs and the Guidelines Final report Europe Direct is a service to help you find answers to your questions about the European Union. Freephone number (*): 00 800 6 7 8 9 10 11 (*) The information given is free, as are most calls (though some operators, phone boxes or hotels may charge you). LEGAL NOTICE The information and views set out in this report are those of the author(s) and do not necessarily reflect the official opinion of the Commission. The Commission does not guarantee the accuracy of the data included in this study. Neither the Commission nor any person acting on the Commission’s behalf may be held responsible for the use which may be made of the information contained therein. More information on the European Union is available on the Internet (http://www.europa.eu). Luxembourg: Publications Office of the European Union, 2021 Catalogue number: KD-02-21-603-EN-N ISBN: 978-92-76-37534-0 DOI: 10.2763/414394 © European Union, 2021 Reproduction is authorised provided the source is acknowledged. The reproduction of the artistic material contained therein is prohibited. Authors: • Dr. Pierre Hausemer • Angelo Di Legge • Katarína Kubovicová • Davide Fina • Roberto Sigismondo • Frithjof Michaelsen • Norman Rohner • Luca Bisaschi • Aneta Sadlik • Dr. -
Research for Tran Committee
STUDY Requested by the TRAN committee Postal services in the EU Policy Department for Structural and Cohesion Policies Directorate-General for Internal Policies PE 629.201 - November 2019 EN RESEARCH FOR TRAN COMMITTEE Postal services in the EU Abstract This study aims at providing the European Parliament’s TRAN Committee with an overview of the EU postal services sector, including recent developments, and recommendations for EU policy-makers on how to further stimulate growth and competitiveness of the sector. This document was requested by the European Parliament's Committee on Transport and Tourism. AUTHORS Copenhagen Economics: Henrik BALLEBYE OKHOLM, Martina FACINO, Mindaugas CERPICKIS, Martha LAHANN, Bruno BASALISCO Research manager: Esteban COITO GONZALEZ, Balázs MELLÁR Project and publication assistance: Adrienn BORKA Policy Department for Structural and Cohesion Policies, European Parliament LINGUISTIC VERSIONS Original: EN ABOUT THE PUBLISHER To contact the Policy Department or to subscribe to updates on our work for the TRAN Committee please write to: [email protected] Manuscript completed in November 2019 © European Union, 2019 This document is available on the internet in summary with option to download the full text at: http://bit.ly/2rupi0O This document is available on the internet at: http://www.europarl.europa.eu/thinktank/en/document.html?reference=IPOL_STU(2019)629201 Further information on research for TRAN by the Policy Department is available at: https://research4committees.blog/tran/ Follow us on Twitter: @PolicyTRAN Please use the following reference to cite this study: Copenhagen Economics 2019, Research for TRAN Committee – Postal Services in the EU, European Parliament, Policy Department for Structural and Cohesion Policies, Brussels Please use the following reference for in-text citations: Copenhagen Economics (2019) DISCLAIMER The opinions expressed in this document are the sole responsibility of the author and do not necessarily represent the official position of the European Parliament. -
207 Final COMMISSION STAFF WORKING DOCUMENT
EUROPEAN COMMISSION Brussels, 17.11.2015 SWD(2015) 207 final COMMISSION STAFF WORKING DOCUMENT Accompanying the document Report from the Commission to the European Parliament and the Council on the application of the Postal Services Directive (Directive 97/67/EC as amended by Directive 2002/39/EC and Directive 2008/6/EC) {COM(2015) 568 final} EN EN Contents 1. INTRODUCTION AND BACKGROUND ................................................................ 4 1.1. Postal Services in the Digital Age ..................................................................... 4 1.2. The Postal Services Directive ............................................................................ 5 1.3. Purpose and Scope of the Fifth Application Report and Staff Working Document .......................................................................................................... 6 2. APPLICATION OF THE POSTAL SERVICES DIRECTIVE 2008/6/EC ............... 8 2.1. Transposition and Application of Directive 2008/6/EC .................................... 8 2.2. Regulation of Postal Services ............................................................................ 8 2.2.1. National Regulatory Authorities .......................................................... 8 2.2.2. Authorisation and Licensing Regimes ............................................... 10 2.3. The Universal Service: Basic Postal Services for All ..................................... 13 2.3.1. Designation of Universal Service Provider(s) ................................... 13 2.3.2. Services -
Activity Report 2007-2008 (July 31)
raport 2007_2008.FH10 Thu Jul 17 12:15:22 2008 Page 1 C M Y CM MY CY CMY K THE INTERNATIONAL COMMISSION FOR POSTAL FINANCIAL SERVICES AND BUSINESS Activity Report 2007-2008 (July 31) Composite raport 2007_2008.FH10 Thu Jul 17 12:15:22 2008 Page 2 C M Y CM MY CY CMY K TOGETHER, WE MAKE THINGS THAT MATTER! We are proud of the evolution the ICPFSB had after the approval of the Commissions ne3w strategy regarding our development in the postal-financial services field, strategy that has been adopted in the ICPFSBs General Assembly held in Riga, in October 2005. We have had a positive impact in some of our main activities: - elaborating the Commissions Newsletter, in a number of 13 editions, containing news from the postal- financial services field, from various postal authorities all over the world as well as from active postal banks. - creating and launching the Commission website - www.icpfsb.com - that is accessible on the internet for all of those who are interested; - our active participation to various international actions, under the aegis of UPU; - our active participation to other international actions organized by WSBI, EFMA, EUROGIRO; - In accordance with ICPFSB strategy, we organized 3 Training Course Summer College: the first in Bucharest, during June 12-18 2006 that was a real success and proudly held a number of 29 participants. the second Summer College was in Busteni, during June 25-29, 2007, the same real success with 21 participants from 10 countries. the third in this Summer College, during 23-27 June in Mamaia, also was a real success for 22 participants from 7 countries. -
Cover Story Mail Delivery in the Time of Change 28 of Coronavirus Have You Downloaded Your Copy Yet?
Moving the postal sector forward since 1875 | Spring 2020 UPU secures its At the 16 cloud solutions crossroads 18 Cover story Mail delivery in the time of change 28 of Coronavirus Have you downloaded your copy yet? 2 MOVING THE POSTAL SECTOR FORWARD SINCE 1875 Design competition for the ABIDJAN CYCLE international reply coupon Under the theme “PRESERVE THE ECOSYSTEM ̶ PROTECT THE CLIMATE” OPEN TO ALL UPU MEMBER COUNTRIES For more information: [email protected] www.upu.int UNION POSTALE 3 IN BRIEF FOREWORD 6 A word about COVID-19 UPU celebrates EDITOR’S NOTE 10 gender equality 7 Standing together Staff members working at the UPU’s Berne, Switzerland, headquarters IN BRIEF gathered for a special event to mark 8 UPU helps Grenada boost International Women’s Day. disaster readiness Who’s who at the UPU Aude Marmier, Transport Programme Assistant IN BRIEF SPECIAL FEATURE New decade, new 30 SIDEBARS COVID-19 from a postal 12 digital presence: security perspective A preview of the Posts on the frontlines new UPU website Mapping the economic After a decade, UPU stakeholders can impacts of the COVID-19 look forward to seeing a new and much pandemic improved website in the Spring of 2020. TELECOMMUTING TIPS 33 IN BRIEF MARKET FOCUS Last Councils of the Istanbul Cycle 35 Australia Post commits 14 to new green measures close with success The Council of Administration and Postal Operations Council DIGEST closed in February completing nearly 100 percent of their respective 36 deliverables for the 2017-2020 work cycle. MOVING THE POSTAL SECTOR FORWARD SINCE 1875 CONTENTS COVER STORY 18 UNION POSTALE is the Universal Postal Union’s flagship magazine, founded in 1875. -
Invoice Addresses Postnord Group Group Finance & Sourcing, SSF Purchase to Pay
PostNord Group Invoice Addresses Do you wish to send your invoice as PDF? Last updated: Please read the instructions on page 8. 2021-03-11 Page 1/8 Invoice Address PostNord Group AB PostNord Group AB, corporate identity number: 556128-6559 Always enter the cost center in the reference field External suppliers PostNord Group AB Serial No 610022 R 016 106 54 Stockholm Sweden PDF-invoice to be sent to: [email protected] Rental invoices PostNord Group AB Fack 211003 R 112 106 54 Stockholm Sweden Invoice Address PostNord AB PostNord AB, corporate identity number: 556771-2640 Always enter the cost center in the reference field External suppliers PostNord AB Serial No 610436 R 016 106 54 Stockholm Sweden PDF-invoice to be sent to: [email protected] Invoice Addresses PostNord Group Group Finance & Sourcing, SSF Purchase to Pay Invoice Address PostNord Sverige AB PostNord Sverige AB, corporate identity number: 556711-5695 2021-03-11 Always enter the cost center in the reference field Page 2/8 External suppliers PostNord Sverige AB Serial No 610287 R 016 106 54 Stockholm Sweden PDF-invoice to be sent to: [email protected] Rental invoices PostNord Sverige AB Fack 211003 R 112 106 54 Stockholm Sweden Invoice Address PostNord TPL AB PostNord TPL AB, corporate identity number 556161-7191 Always enter the cost center in the reference field External suppliers PostNord TPL AB Serial No 610451 R 016 106 54 Stockholm Sweden PDF-invoice to be sent to: [email protected] Invoice Addresses PostNord Group Group Finance -
Same Day Courier Service Halton * Trusted
Same Day Courier Service Halton Same Day Courier Service Stephen Halliday is major speaker in small business at Buckinghamshire University Business Institution. E54, FRINGE BENEFIT - COMPARISON WITH IAS19, United States AND UK. Thames Valley: P F Wagstaff FCA (Proprietor, Wagstaffs Chartered Accountants). Mr Clark has signed up top vendors such as ICI paints as well as British Gypsum and also he is confident his mixed offer of profession and retail products can be a winner. Looking for Same Day Courier Service Halton, Courier Company Halton, Courier Near Me Halton? Courier Company He after that told us we could have it for 25m - keep in mind he had actually paid only 11m for the entire team - and also stated that he would like to know that was behind the proposal, since we were supervisors as well as should be faithful to the firm.'. This is the outcome of considerable genuine rises in Government costs in the two years in advance of the basic political election, a reality that is not widely appreciated. The function is to reassure the individuals of audit solutions of the stability of the audit. as discussed in the advice in this Method Note on SAS 400 'Audit evidence' (see paragraphs 74 to 79), auditors of small businesses will generally offer a significant amount useful to the customer with accountancy work, and also might prepare the economic statements in their totality. Same Day Courier Service Halton The APB is not only searching for discuss its suggested redefinition of the duty as well as extent of audit. Under the 2nd, the relative financial statements for the prior duration(s) are thought about to be separate monetary declarations. -
Sujuvampi Arki Postin Strategia 2018-2020 Postin Ja Logistiikan Palveluyhtiö
Sujuvampi arki Postin strategia 2018-2020 Postin ja logistiikan palveluyhtiö Paketit ja verkkokauppa Postipalvelut Rahti ja kuljetus Sisälogistiikka Logistiikkapalvelut Elintarvikelogistiikka Kotipalvelut Varastopalvelut Ohjelmistoratkaisut Venäjällä ja Baltiassa 2 Postin strategia 2018-2020 Toimintaympäristömme on voimakkaassa muutoksessa 1. Kaupan murros kiihtyy. Verkkokaupan kasvu kasvattaa pakettiliiketoimintaa. 2. Kilpailutilanne pysyy haastavana logistiikassa ja postipalveluissa. 3. Kirjeiden määrä vähenee lähivuosina yhä dramaattisemmin. 4. Digitalisaatio mahdollistaa uudet palvelut ja muuttaa kuluttajien odotuksia. Uudistettu postilaki. Kahden vuoden työehtosopimus posti- ja 5. logistiikka-alalla. 3 Postin strategia 2018-2020 Muuttuva kuluttajien käytös kasvattaa verkkokauppaa ja pakettipalveluja 4 Postin strategia 2018-2020 Postin ja logistiikan kilpailu kiristyy ja kansainvälistyy Ylivoimainen asiakaskokemus elintärkeä kaikissa liiketoiminnoissa Rahti ja Kirjeet ja toimitusketju- Buyer Supplier lehdet ratkaisut Paketit Palvelupisteet Ecosystem 5 Postin strategia 2018-2020 Postin liiketoiminta on historiallisessa käännekohdassa Kirjeposti ja lehdenjakelu …mutta toisaalta paketit, vähenevät… logistiikan palvelut ja uudet palvelut kasvavat Uudet palvelut Logistiikka KÄÄNNE- KOHTA Postipalvelut 2010 2015 2020 2025 6 Postin strategia 2018-2020 Asiakkaidemme arki muuttuu – kotona, töissä ja kanssakäymisessä Nopeus ja Palvelujen Oma aikakäsitys – saatavuus ja hyvinvointi nopeampi hetki sijainti Kuljetus – kuka omistaa Työelämä & tulevaisuudessa -
State-Owned Business Association
Contents FOREWORD 2 SOE PORTFOLIO: SNAPSHOT 4 OBJECTIVES AND STRUCTURE 5 OVERVIEW OF SOE REFORM IN UKRAINE 6 EFFECTIVE REGULATORY FRAMEWORK OF SOEs IN UKRAINE 17 UKRAINIAN ECONOMY 31 OVERVIEW OF PORTFOLIO RESULTS 36 ELECTRICITY 44 OIL & GAS 59 TRANSPORTATION 69 RAILWAYS 71 ROADS 76 AIRPORTS 80 SEA PORTS 86 POSTAL SERVICES 92 MACHINE BUILDING 96 FOOD & AGRICULTURE 111 CHEMICALS 127 COAL MINING 135 BANKING 141 COMPANY PROFILES 151 Agrarian Fund 152 Antonov 153 Centrenergo 154 Coal of Ukraine 155 Electrovazhmash 156 Energoatom 157 Illichivsk Sea Commercial Port 158 Kharkiv State Aviation Enterprise 159 Kharkivoblenergo 160 Khmelnytskoblenergo 161 Kyiv Boryspil 162 Lviv Danylo Halytskyi International Airport 163 Mariupol Sea Commercial Port 164 Mykolayivoblenergo 165 Naftogaz of Ukraine 166 Odesa Commercial Sea Port 167 Odesa Portside Plant 168 Roads of Ukraine 169 State Food and Grain Corporation of Ukraine 170 Sumykhimprom 171 Turboatom 172 Ukrainian Sea Ports Administration 173 Ukrainian State Air Traffic Enterprise 174 Ukrenergo 175 Ukrhydroenergo 176 Ukrposhta 177 Ukrspyrt 178 Ukrzaliznytsia 179 Yuzhny Sea Trade Port 180 Zaporizhyaoblenergo 181 METHODOLOGY NOTE 182 SOE PORTFOLIO 184 ABBREVIATIONS AND DEFINITIONS 188 002 UKRAINE’S TOP-100 STATE-OWNED ENTERPRISES › 2013 & 9 MONTHS 2014 Foreword When Ukraine gained its independence in 1991 it inherited a highly inefficient state-run economy. Even after the mass privatization of the 1990’s and sporadic privatization of selected assets in the 2000’s, the State remains the owner of a large portfolio of assets, including industrial enterprises, banks and real estate, which account for a significant share of the Ukrainian economy and make it the largest employer in the country.