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Disertacija4987.Pdf (4.540Mb) UNIVERZITET U NOVOM SADU FAKULTET TEHNIČKIH NAUKA Marija P. Unterberger RAZVOJ MODELA PRISTUPA POŠTANSKOJ MREŽI doktorska disertacija Novi Sad, 2016. UNIVERZITET U NOVOM SADU FAKULTET TEHNIČKIH NAUKA SAOBRAĆAJ doktorska disertacija RAZVOJ MODELA PRISTUPA POŠTANSKOJ MREŽI Mentor: Kandidat: Prof . dr Dragana Šarac mr Marija Unterberger Novi Sad, 2016. УНИВЕРЗИТЕТ У НОВОМ САДУ ФАКУЛТЕТ ТЕХНИЧКИХ НАУКА 21000 НОВИ САД, Трг Доситеја Обрадовића 6 КЉУЧНА ДОКУМЕНТАЦИЈСКА ИНФОРМАЦИЈА Редни број, РБР: Идентификациони број, ИБР: Тип документације, ТД: Monografska dokumentacija Тип записа, ТЗ: Tekstualni štampani materijal Врста рада, ВР: Doktorska disertacija Аутор, АУ: Marija Unterberger Ментор, МН: Dr Dragana Šarac, vanredni profesor Наслов рада, НР: Razvoj modela pristupa poštanskoj mreži Језик публикације, ЈП: Srpski (latinica) Језик извода, ЈИ: Srpski Земља публиковања, ЗП: Srbija Уже географско подручје, УГП: Vojvodina Година, ГО: 2016. Издавач, ИЗ: Fakultet tehničkih nauka Место и адреса, МА: Novi Sad, Trg Dositeja Obradovića 6 Физички опис рада, ФО: 7 poglavlja /150 strana / 116 citata / 59 tabela / 56 slika / - / 4 priloga (поглавља/страна/ тата/табела/слика/графика/прилога) Научна област, НО: Saobraćajno inženjerstvo Научна дисциплина, НД: Poštanski saobraćaj i komunikacije Pristup, poštanska mreža, imenovani poštanski operator, efikasnost, uslovi Предметна одредница / Кључне речи, ПО: pristupa, korisnici pristupa, tržište poštanskih usluga УДК Чува се, ЧУ: Biblioteka Fakulteta tehničkih nauka u Novom Sadu Важна напомена, ВН: Istraživanje koje je sprovedeno u doktorskoj diserrtaciji usmereno je na definisanje modela pristupa poštanskoj mreži i faktora koji utiču na kreiranje modela. Osnovni cilj istraživanja jeste kreiranje dinamičkog modela pristupa poštanskoj mreži koji će obezbediti veću tražnju za uslugom pristupa i veću efikasnost poštanskih operatora univerzalne usluge. Pored kreiranja dinamičkog modela pristupa, u radu je istraženo i tržište poštanskih usluga i ukupne poštanske Извод, ИЗ: infrastrukture u Republici Srbiji, a zatim je izvršena analiza i prognoza tražnje za uslugom pristupa poštanskoj mreži. Predložena je originalna metodologija pod nazivom “Post - DSS” (Delfi-Serquval-Scenario), čiji je osnovni cilj bio da se analiziraju zahtevi za pristupom poštanskoj mreži i da se istraže faktori koji utiču na pristup. Na osnovu ostvarenih rezultata istraživanja izgrađen je model pristupa poštanskoj mreži i testiran na području Republike Srbije. Датум прихватања теме, ДП: 27.01.2016. Датум одбране, ДО: Чланови комисије, КО: Председник: Dr Momčilo Kujačić, redovni profesor Члан: Dr Stojić Gordan, vanredni profesor Члан: Dr Trubint Nikola, docent Потпис ментора Члан: Dr Atanasković Predrag, vanredni profesor Члан: Dr Blagojević Mladenka, docent Члан, ментор: Dr Dragana Šarac, vanredni profesor UNIVERSITY OF NOVI SAD FACULTY OF TECHNICAL SCIENCES 21000 NOVI SAD, Trg Dositeja Obradovića 6 KEY WORDS DOCUMENTATION Accession number, ANO: Identification number, INO: Document type, DT: Monographic publication Type of record, TR: Printed textual material Contents code, CC: Ph. D. thesis Author, AU: Marija Unterberger Mentor, MN: Ph.D.Dragana Šarac, Associate Professor Title, TI: Development of the model of access to the postal network Associate Professor Language of text, LT: Serbian Language of abstract, LA: English Country of publication, CP: Republic of Serbia Locality of publication, LP: Vojvodina Publication year, PY: 2016 . Publisher, PB: Faculty of Tehnical Sciences Publication place, PP: Novi Sad, Trg Dositeja Obradovića 6 Physical description, PD: 7 chapters / 150 pages / 116 ref./ 59 tables /56 picture / - / 4 appendixes (chapters/pages/ref./tables/pictures/graphs/appendixes) Scientific field, SF: Traffic engineering Scientific discipline, SD: Postal Services and comunication Access, postal network, called the postal operator, efficiency, conditions of access, Subject/Key words, S/KW: users access, the market of postal services UC Holding data, HD: Library of the Faculty of Technical Sciences, Trg Dositeja Obradovića 6, Novi Sad Note, N: The study which was conducted in this doctoral dissertation focused on defining the model of access to the postal network and the factors that influence the creation of the model. The main objective of the research is to create a dynamic model of access to the postal network that will provide greater demand for service access and greater efficiency of the postal operators of the universal service. In addition to creating a Abstract, AB: dynamic model of access, the paper explored the postal market and overall postal infrastructure in the Republic of Serbia, and then made forecast of the demand for service access to the postal network. The proposed methodology is an original one called "Post-DSS" (Delfi-Servqual-Scenario), whose main objective was to analize requests for access to the postal network and to investigate the factors affecting the access. Based on the results of research, a model of access to the postal network has been built and tested in the Republic of Serbia. Accepted by the Scientific Board on, ASB: 27.01.2016. Defended on, DE: - Defended Board, DB: President: Dr Momčilo Kujačić, Profesor Member: Dr Stojić Nikola, Associate Professor Member: Dr Trubint Nikola, Assistant Professor Menthor's sign Member: Dr Atanasković Predrag, Associate Professor Member: Dr Blagojević Mladenka, Assistant Professor Member, Mentor: Dr Dragana Šarac, Associate Professor Doktorska disertacija Marija P. Unterberger ZAHVALNICA Veliku zahvalnost dugujem svom mentoru, prof. dr Dragani Šarac, za neizmernu pomoć, podršku i poverenje koje mi je ukazala, na pravi način me uputila i vodila kroz ceo postupak istraživanja i koja je svojim iskustvom, idejama i dragocenim savetima uticala na kvalitet doktorske disertacije. Posebno bih se zahvalila članovima komisije, prof. dr Momčilu Kujačiću, prof. dr Gordanu Stojiću, prof. dr Predragu Atanaskoviću i doc. dr Mladenki Blagojević, koji su svojim sugestijama i primedbama doprineli poboljšanju kvaliteta ovog rada. Veliku zahvalnost dugujem dr Nikoli Trubintu i Regulatornoj Agenciji za elektronske komunikacije i poštanske usluge – RATEL, koja mi je pomogla da sprovedem istraživanje i stupim u kontakt sa poštanskim operatorima na području Republike Srbije. Zahvaljujem se dr Spaseniji Ožegović, na pomoći tokom izrade disertacije, njenim korisnim savetima i sugestijama. Posebno bih se zahvalila suprugu Petru, svojim roditeljima, sestri Julijani i ostalim članovima porodice, za pruženu podršku i razumevanje, kao i za sva odricanja koja su bila neminovna prilikom izrade ove disertacije. Svojoj dragoj dečici, Mirku, Ani i Julijani zahvaljujem što su me svakodnevno motivisali za rad, na razumevanju, ljubavi i strpljenju koje su mi pružili. 20.06.2016. Marija Unterberger Doktorska disertacija Marija P. Unterberger SADRŽAJ REZIME........................................................................................................................................ i PREGLED TABELA .................................................................................................................. v PREGLED SLIKA .................................................................................................................... vii PREGLED OZNAKA I SKRAĆENICA ................................................................................. ix 1. UVODNA RAZMATRANJA ................................................................................................. 1 1.1 MOTIVACIJA .................................................................................................................... 1 1.2 DEFINISANJE PREDMETA I CILJA ISTRAŽIVANJA .................................................. 3 1.3 POSTAVLJANJE HIPOTEZA ........................................................................................... 4 1.4 NAUČNE METODE ISTRAŽIVANJA ............................................................................. 4 1.5 STRUKTURA DOKTORSKE DISERTACIJE .................................................................. 6 2. ANALIZA TRŽIŠTA POŠTANSKIH USLUGA ................................................................. 9 2.1 UNIVERZALNA POŠTANSKA USLUGA – UPU ......................................................... 10 2.1.1 Opseg univerzalne poštanske usluge .......................................................................... 12 2.1.2 Liberalizacija tržišta i finansiranje UPU ................................................................... 14 2.1.3 Opseg rezervisanog područja ................................................................................... 15 2.2 TRŽIŠTE POŠTANSKIH USLUGA U SVETU .............................................................. 16 2.3 TRŽIŠTE POŠTANSKIH USLUGA U EVROPI I CIS ZEMLJAMA ............................ 22 2.4 ANALIZA POŠTANSKOG TRŽIŠTA U REPUBLICI SRBIJI ...................................... 26 2.4.1 Poštanske usluge u Republici Srbiji ........................................................................... 27 2.4.2 Struktura poštanskog tržišta u Srbiji .......................................................................... 30 2.4.3 Analiza poštanskog tržišta .......................................................................................... 32 2.4.3.1 Imenovani poštanski operator za pružanje UPU ................................................. 33 2.4.3.2 Poštanski operatori .............................................................................................. 37 2.5 ZAKLJUČCI POGLAVLJA
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