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Sujuvampi Arki Postin Strategia 2018-2020 Postin Ja Logistiikan Palveluyhtiö

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Sujuvampi Arki Postin Strategia 2018-2020 Postin Ja Logistiikan Palveluyhtiö Sujuvampi arki Postin strategia 2018-2020 Postin ja logistiikan palveluyhtiö Paketit ja verkkokauppa Postipalvelut Rahti ja kuljetus Sisälogistiikka Logistiikkapalvelut Elintarvikelogistiikka Kotipalvelut Varastopalvelut Ohjelmistoratkaisut Venäjällä ja Baltiassa 2 Postin strategia 2018-2020 Toimintaympäristömme on voimakkaassa muutoksessa 1. Kaupan murros kiihtyy. Verkkokaupan kasvu kasvattaa pakettiliiketoimintaa. 2. Kilpailutilanne pysyy haastavana logistiikassa ja postipalveluissa. 3. Kirjeiden määrä vähenee lähivuosina yhä dramaattisemmin. 4. Digitalisaatio mahdollistaa uudet palvelut ja muuttaa kuluttajien odotuksia. Uudistettu postilaki. Kahden vuoden työehtosopimus posti- ja 5. logistiikka-alalla. 3 Postin strategia 2018-2020 Muuttuva kuluttajien käytös kasvattaa verkkokauppaa ja pakettipalveluja 4 Postin strategia 2018-2020 Postin ja logistiikan kilpailu kiristyy ja kansainvälistyy Ylivoimainen asiakaskokemus elintärkeä kaikissa liiketoiminnoissa Rahti ja Kirjeet ja toimitusketju- Buyer Supplier lehdet ratkaisut Paketit Palvelupisteet Ecosystem 5 Postin strategia 2018-2020 Postin liiketoiminta on historiallisessa käännekohdassa Kirjeposti ja lehdenjakelu …mutta toisaalta paketit, vähenevät… logistiikan palvelut ja uudet palvelut kasvavat Uudet palvelut Logistiikka KÄÄNNE- KOHTA Postipalvelut 2010 2015 2020 2025 6 Postin strategia 2018-2020 Asiakkaidemme arki muuttuu – kotona, töissä ja kanssakäymisessä Nopeus ja Palvelujen Oma aikakäsitys – saatavuus ja hyvinvointi nopeampi hetki sijainti Kuljetus – kuka omistaa Työelämä & tulevaisuudessa keikkatalous Paikkakäsitys – auton? kaikki kotiin tai valinnan mukaan Nopea ja helppo, mobiili, Teknologian henkilökohtainen käyttö. Automaatio lisääntyy 7 Postin strategia 2018-2020 Postin strategia Miten voitamme yhdessä? 8 Postin strategia 2018-2020 Postin strategia 2018–2020 perustuu neljään päätavoitteeseen 9 [Company] 9 Postin strategia 2018-2020 5.1.2018 ”Olemme siellä missä asiakaskin. Tarjoamme palvelut sujuvampaan arkeen nyt ja tulevaisuudessa. Neljä päätavoitettamme ovat: menestyminen verkkokaupassa, kirjeelle uusi elämä, palvelukulttuurimme uudistus ja digitalisaation hyödyntäminen palveluissamme.” 10 Postin strategia 2018-2020 Posti avaa 1000 uutta pakettiautomaattia 2018 Postin pakettiautomaatit 2010-2018 Pakettiautomaattien määrä eurooppalaisissa postilaitoksissa kpl. Pakettiautomaattien kautta kulkeneiden pakettien 1600 määrä vuonna 2017 +48 % 1500 Deutsche Post DHL 3000 1400 Posti Group 501 PostNord 470 1200 Omniva (Viro) 276 1000 La Poste (Ranska) 270 bpost (Belgia) 150 800 Lithuania Post 111 Swiss Post 79 600 460 480 Posten Norge 27 400 200 130 Lähde: IPC, postiyhtiöiden verkkosivut, uusimmat saatavilla olevat tiedot 0 0 2010 2012 2014 2016 2018 11 Postin strategia 2018-2020 Kirjeelle uusi elämä – Seuraamme digitaalisesti jokaista osoitteellista lähetystä • VAIHE 1: Osoitteellisten kirjeiden, lehtien ja mainosten digiseuranta Postin sisäiseen käyttöön 2018 aikana. • VAIHE 2: Palvelun laajentaminen ja asiakkaille tarjottavan seurantanäkyvyyden suunnittelu. 10 mrd digijälkeä vuodessa Lähetysten Entistä Lähettäjältä Asiakkaille seuranta Mahdollisuus parempi digitaalinen nopeaan näkyvyys lajittelussa, laatu ja ja tunniste reagointiin lähetysten kuljetuksessa asiakas- lähetyksiin poikkeamissa kulkuun ja jakelussa kokemus 12 Postin strategia 2018-2020 Palvelukulttuurin uudistus – henkilöstölle välineet uudenlaiseen työtapaan • Henkilöstön valmennus uudenlaisen palveluyrityksen työkulttuuriin ja asiakaskokemuksen luomiseen • PoMo Posti Mobiili: Ensi vuoden aikana 8 000 jakajalla paremmat digitaaliset työvälineet 13 Postin strategia 2018-2020 Palvelujen digitalisoituminen helpottaa asiakkaiden arkea Digipalvelut Tuottavuus ja laatu Entistä parempi asiakaspalvelu Lähetysten reaaliaikainen PoMo kuljetuksiin, Automatisoitu asiakasviestintä seurattavuus alihankkijoille ja henkilöstölle Tekoäly ja koneoppiminen Reititysmuutokset lennosta Virtuaaliassistentit Analytiikka arjen Netposti johtamisessa Smartpost-verkosto 14 Postin strategia 2018-2020 Vuonna 2020 Posti on asiakaslähtöinen ja kannattava logistiikan ja postialan palveluyhtiö 15 Postin strategia 2018-2020 16 Posti strategy 2018-2020.
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