Heathrow T1 06-10 V5.Indd

Navigation

Check-in and UK and Ireland 1 arrivals (first floor)

International departure lounge 2

Arrivals (ground floor) 3

Onward travel – Arrivals (ground floor) 4

Check-in and UK and Ireland arrivals (fi rst fl oor) Boots 13 WHSmith 4 17 Rolling Luggage 18 Terminal 1 plan

L1 Check-in and UK and Ireland arrivals Services

L1 International departure lounge American Express bureau Meeting point 3 2 de change Outsize baggage 16 1 8 Asiana Airlines Special assistance point 9 6 Irish baggage reclaim BMI customer services Travelex bureau de change 15 Help point 1 G Arrivals United Airlines 7 19 Mezzanine Level Internet (Mezzanine level) US Airways 10 24 (before departures) Lufthansa VAT returns 14 2 Access to UK baggage arrivals check-in 20 19 Food and drink 21

21 AMT Coffee 5 Costa Coffee (Mezzanine level) 22 5 23 Café Rouge (Mezzanine level) 20 Skylark – J D Wetherspoon 23 UK baggage reclaim 1 22 (Mezzanine level) Zone B Caffé Italia (Mezzanine level) 21

3 Access to Accessible toilet Check-in Security Up to 4 check-in lounges 6 2 Airline lounge Lift and stair Ticket sales access to other fl oors Up to Babycare Toilet men Star Alliance, Departures BMI and South African Baggage reclaim Meeting point Toilet women Airways arrivals Zone A lounge Bureau de change Postbox Public areas 7 Security Zone C 13 8 Cash machines Restaurant/Café/Pub Passenger areas Entrance 9 14 Departures 10 Zone D 2 Boingo Wi-Fi is present throughout the terminal 16 Entrance 15 17 18 Zone E Entrance Zone F Zone J Zone G

Entrance Zone H

15 Navigation

Check-in and UK and Ireland 1 Zone K arrivals (fi rst fl oor) Entrance International departure lounge 2

Arrivals (ground fl oor) 3

Onward travel – Arrivals (ground fl oor) 4

www.heathrow.com Version 4.0 Heathrow T1 09/10 ©2010 BAA Airports Limited. Published: September 2010. Terminal 1 Shopping Bally 65 Longchamp 66 International departure lounge Barbour 54 Links of London 25 Terminal 1 plan Best of the Best 7 45 LK Bennett 14

L1 Check-in and UK Boots 2 Mulberry 23 and Ireland arrivals Burberry 67 Omega 55 L1 International Caviar House & Prunier 21 Pen Shop 44 departure lounge Chanel 19 Rolling Luggage 16 UK and Ireland departure gates 4-12, 60-90, Chocolate Box 22 Sunglass Hut 63 (BMI lounge, gate 2 & 5 international 56 departures), BMI domestic lounge, Clarks 57 Swarovski Costa Coffee, WHSmith, Cocoon from Ted Baker 68 Wetherspoons and internet G Arrivals 36 World Duty Free The Perfume Gallery 48 Collection 26 3 Thomas Pink 37 Dixons Travel 10 35 2 8 Tie Rack 15 1 12 Fat Face Timberland 11 9 French Connection 13 5 6 10 Tumi Luggage 52 11 Glorious Britain 34 12 Watches of Switzerland 24 4 7 18 58 13 Hamleys WHSmith 1 27 51 14 38 Harrods WHSmiths Books 69 20 19 15 HMV 9 22 16 World Duty Free 4 30 23 Hugo Boss 64 24 21 World of Whiskies 62 25 17 32 28 26 31 Services 27 33 34 30 39 35 American Express bureau Shop and Collect 47 40 36 de change 41 46 41 42 Gates 16-22 Spit ‘n’ Polish 29 37 49 Entrance from 30 38 Check-in ticket desks Shoeshine Company 69 43 (fl ight connections) 50 check-in 68 53 44 Star Alliance CIP lounge 67 Flight information 6 40 66 Travelex bureau de 65 45 46 Internet 18 20 42 61 change and ATM 5 47 60 64 63 Iris sign up offi ce 28 VAT returns 29 62 48 49 Servisair CIP lounge 60 Zurich HelpPoint 43 50 59 Entrance from 61 Food and drink Zone K 50 58 51 57 56 59 17 55 52 Bridge Bar and Eating House Giraffe 54 Gates 36-56 Caffé Nero 8 Harlequin Ale House 31 Internet and Caviar House and and Eatery Costa Coffee, 53 Prunier Seafood Bar 39 Pret A Manger 33 AMT Coffee Navigation for gate 47-49, Est 32 The Tin Goose Pub WHSmith and and Eating House 3 Costa Coffee Check-in and UK and Ireland 1 for gate 45-48 Accessible toilet Lift Toilet men arrivals (fi rst fl oor) Baby care Postbox Toilet women

International departure lounge 2 Bureau de change Restaurant/Café/Pub Public areas

Arrivals (ground fl oor) 3 Cash machines Seating Passenger areas

Information Security Onward travel – Arrivals (ground fl oor) 4 Boingo Wi-Fi is present throughout the terminal

Arrivals (ground fl oor) WHSmith 13 World Duty Free 14 Terminal 1 plan Services L1 Check-in and UK and Ireland arrivals

L1 International American Express bureau Excess Baggage/left luggage 1 2 departure lounge de change Heathrow Express tickets 6 11 Avis car hire Help point 18 21 BA/BMI baggage enquiries Hertz car hire 10 British Hotel Reservation Centre Internet 23 (BHRC) and Shop and Collect 5 G Arrivals London Underground tickets 17 Bus info 4 National car hire 8 Customs offi ce 16 Up to Star Alliance, Oversized baggage 19 1 Dot 2 Dot 3 BMI and South African STAR baggage enquiries 22 Airways arrivals lounge Enterprise car hire 7 Travelex bureau 9 To Heathrow Express Europcar car hire de change 12 20 and Connect trains to 3 4 central London and Terminals 4 and 5 5 7 Food and drink 6 8 2 910 13 To the Underground 11 and walkway to Costa Coffee 15 12 Terminal 3 3 14 14 Accessible toilet Information Taxi 23 16 Baby care Lift Telephone Bus stop 5 15 17 2 Baggage enquiries Meeting point Ticket sales 1920 21 Baggage reclaim Postbox Toilet men Bus stops 1-4 Car park 18 Bureau de change Restaurant/Café/Pub Toilet women Taxis Car hire Seating Public areas 22 Cash machines Security Passenger areas

Boingo Wi-Fi Wi-Fi is present throughout the terminal

Navigation

Check-in and UK and Ireland 1 arrivals (fi rst fl oor)

International departure lounge 2

Arrivals (ground fl oor) 3

Onward travel – Arrivals (ground fl oor) 4

Business parking Car Rental (on airport): Onward travel – Arrivals (ground fl oor) – Terminals 1 & 3 2 Avis Budget, Europcar/National/Alamo, Terminal 1 plan Park 1 1 – follow signs to Departures Enterprise, Hertz L1 Check-in and UK Car Rental (off airport): and Ireland arrivals Long stay parking 5 – Terminals 1 & 3 2 Dollar Thrifty, Sixt L1 International Help Bus 2 Off airport Parking companies: departure lounge Courtlands, Purple Parking, Group Travel – pick-up 3 Quality Airport Parking, Hotel Hoppa 4 Reeds, UB8/Happydays 5 Taxi Rank (2nd lane) Bus and coach stop allocation G Arrivals Business parking – Terminals 1 & 3 2 Accessible toilet Information Toilet men Park 1 – follow signs to Departures Long stay parking – Terminals 1 & 3 2 Babycare Lift Toilet women Help Bus 2 Directions from UK, Ireland Group Travel – pick-up 3 Baggage reclaim Telephone Public areas UK baggage and Channel Islands arrivals Hotel Hoppa 4 (upper floor) reclaim Bus station Underground Passenger areas Taxi Rank (2nd lane)

Car Rental companies (on airport) Boingo Wi-Fi is present throughout the terminal Stairs, lifts or Avis Budget, Europcar/National/Alamo, escalators to Enterprise, Hertz 1 coach stops (lower floor) Car Rental companies (off airport)

7 Dollar Thrifty, Sixt 5 8 Zone C 9 10 Off airport Parking companies Stairs, lifts or escalators 5 from UK, Ireland and Courtlands, Purple Parking, EntranceChannel Islands arrivals Quality Airport Parking, Reeds, UB8/Happydays 5

Car hire WHSmith Exit from baggage reclaim hall

Travelex

1 Main doors Seating Internet Taxi Costa Coffee

Navigation 2 Baggage reclaim hall 3 Check-in and UK and Ireland 1 Taxi arrivals (fi rst fl oor) 4

International departure lounge 2 Chalshot Road Arrivals (ground fl oor) 3 Chalshot Road Onward travel – Arrivals (ground fl oor) 4