ACTIVITY REPORT 2 Annual accounts Corporate socialresponsibility Innovation at Ixxi Major achievements Ixxi inFrance andworldwide Key figures General management Highlights Ixxi inbrief Message from the president CONTENTS 26 24 22 16 14 12 10 08 06 04 3

Activity Report 2017 Message from the president Interview with Pascal Auzannet

Appointed president in 2013, Pascal Auzannet’s term of office was renewed by the Ixxi board of directors in March 2017. Pascal Auzannet, an expert in transportation and regional development issues, shares with us his insights on developments in the ITS sector and reviews the activities of Ixxi, talking about its results, successes and projects. Pascal Auzannet, Ixxi President

4 What is your view of the ITS sector? a national level, the digital revolution and connected mobility were one of the main There are currently two major trends themes of the Assises de la Mobilité*. driving the Intelligent Transport Systems sector. The main features of this industry are increased competition in a global context The wholesale advent of smartphones has of stronger pressure on public financinwg. considerably changed the expectations of passengers who are no longer merely mobility consumers. As vested parties in How is the Ixxi group different from their own travel arrangements, passen- the competition? gers strongly demand personalised infor- mation in real time with accessible ticke- Ixxi boasts a unique position on the ITS ting wherever they are. Mobility policies market. Our history, fields of expertise in regions factor in these changes in beha- and business lines make us stand out viour: projects to modernise ticketing and from the competition. As a subsidiary of passenger information are under way. On RATP Group, Ixxi has inherited a culture

*A french nationwide event dedicated to mobility has developed, among others,Zenway®, way in passenger information issues and 2.5 billion euros per year. Ixxi also leads the minute at peak times, which amounts to and a thousand bank transactions per million contactlessvalidationseachday Inthe region alone,Ixximanagestwelve Paris systems. management information fleet and passenger ticketing, fields: design and operations. Ixxi works in three ITS consulting, across spans offering of excellencein the mobility sector. Our tered withEBITupby52%. bols been has profitability our time, same million euros (a 14% inscrease). At the growth with consolidated revenue of 28 means wecancontinue our fastpaceof which is anew record forusby far. This secured over12million euros inorders, market’s leading players. The Ixxi group with contracts won in competition with the increased paceinbusiness development The main feature of 2017 was the (Navocap, IxxiTechsideandSetim). gies developed with our threesubsidiaries from syner stems also approach specific for over60% of all French networks. Our urban transport networks, which account manages the operating systems for 115 Sixty kiosks have been deployed. Ixxi also to comprehensivenetworkinformation. a touchscreenthatprovideskioskaccess How 2017? do you view what happened in - -

continue our investmentprogram.The double-digit we forecast growth. Wewill as akeyplayerinmobility3.0.Onceagain, landscape anddevelopastrongposition Ixxi willcontinue itself ontheITS to assert vectors forgrowthin2018. rabad). Thesearecredibleprocessing Acapulco), Africa(Abidjan) and India (Hyde for Ixxi in LatinAmerica(, also woncontractsonstrategicmarkets We tomind. comes fraud, tool fight helps that digital first the Flows, Urban rators. services for transport authorities and ope tion with the development of dedicated polis. Lastyearwasalsoaofinnova expertise with a largeFrenchurban metro its confirmed It subsidiary. Navocap its and was arealcauseforpridethegroup Winning the FMScontract for CaenLaMer ment systemsfordriverlessshuttles. manage fleet and Service) MaaS a of as field (Mobility the in projects to commit amounts to six million euros. We will years three over effort investment overall How doyousee2018? What most noteworthyeventsin2017? do you consider the three - - - - -

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Activity Report 2017 Ixxi in brief Group overview

Ixxi is the digital subsidiary established by RATP Group in 2010 specialising in intelligent transport systems. Driven by a strong culture of excellence and innovation, Ixxi works with regional and local authorities and operators wishing to make daily transport more accessible. With its subsidiaries Ixxi Techside, Navocap and Setim, Ixxi designs, produces and operates ticketing, passenger information and fleet management systems that en- courage a modal shift to public transport. Ixxi has a workforce of 200 employees in ten countries. Ixxi is present in 115 French transport networks and operates the Paris ticketing system, making it one of the leaders of ITS in France.

One group, three subsidiaries all on a smartphone). In 2016 Ixxi began Its partnership with École nationale supé- strengthening its rieure d’électronique, informatique, télé- workforce and increa- communications, mathématiques et sing its presence in mécanique in Bordeaux (Enseirb-Mat- France and internationally. Three sub- meca) ensures access to skills at the sidiaries round out Ixxi know-how with cutting edge of technology. specific expertise in its three business Ixxi Techside is involved in the Living Lab lines. project undertaken by Région Nouvelle Aquitaine.

6 Ixxi Techside: part of the digital trend in Bordeaux Located in Mérignac at the heart of the conur- 2016 bation, Ixxi Techside specialises in develo- ping digital solutions. Its teams are tasked YEAR ESTABLISHED with developing projects outside the Paris region. In 2017 Bordeaux was where ticke- ting system software was developed for the Abidjan lagoon shuttles. The company also developed innovative products such as Urban Flows (a tool aimed at local 25 authorities and operators to improve their knowledge of network patronage and NUMBER OF EMPLOYEES fight fraud) and Bi-Mo (contactless - ticke ting that makes it possible to purchase tickets, have them validated and inspected supplier of fleet management systems specialising inreal-timeinformation. management fleet of supplier networks and is France’ssecond largest communication. Navocapoperateson115 time databasesand management of radio installation of on-board equipment, real- demonstrated in design, manufacture and is amply its forty-plus strong team systems. Thetechnological know-how of gement and passenger information mana fleet in expertise its bolstered and a strong position in southwestern France in 2016. The acquisition provided Ixxi with NETWORKS INFRANCE

YEAR ESTABLISHED fleet managementsystems Navocap: ENGINEERING FORMOBILITY 1989 115 a national Navocap joined Ixxi Toulouse-based reference for -

vement aim of Ixxi and its performance At thesametime,continuous impro tions andservicesfacilitatingtransport. tion, operation and maintenance of solu produc design, covers scope Certification extended to include IxxiTechsidein2017. run byRATPGroup. sion in the Operating Excellence program assessment processesensured its inclu American market. Ixxi, which wishes toexpand on the Latin in and are strategicto Mexico Cityandextensivecustomerbase solutions for transportauthorities.Itspresencein innovative in offering the red mana fleet gement system. The acquisition bolste and ticketing in synergies as an Ixxi subsidiary created business Noisy-Le-Grand

Setim, expandinginLatinAmerica

Certification Mérignac 2015 and was confirmed and confirmed was and 2015 in issued first was certification ISO9001 (quality management) customer satisfaction to The adventofSetim ensure greater

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Activity Report 2017 Highlights From 2017

2017 was a watershed year in the development of Ixxi. New contracts, appreciating the value of our know-how, stronger local presence, etc. These are all actions that helped Ixxi assert itself as the go-to player in ITS both in France and abroad.

New contract Viva Technology in Santo Domingo trade fair

Ticketing system in Abidjan inaugurated

ISO 9001 Quality Certification

New contract in 26th Rencontres International Public Nationales du Transport Transport Trade Public in Marseilles Fair in Montreal Implementation of an anti-pollution 8 package Assises de la Mobilité White paper on Account-Based Ticketing A new fleet management system in India Ixxi becomes a founding member of RATP Group Foundation

Traffic Infra Tech Expo in India Navocap heads - experiment in ultrasounds (USC4Bus)

Ixxi joins AFSCM, Association Française du Sans Contact Mobile of ananti-pollution ultrasounds (USC4Bus) Implementation Navocap heads experiment in package Association Françaisedu Sans ContactMobile Ixxi becomesafounding Ixxi joinsAFSCM, International Public Group Foundation memberofRATP FairinMontreal Transport Trade Viva Technology tradefair onAccount-Based New contractin LatinAmerica White paper Ticketing NationalesduTransport inAbidjaninaugurated PublicinMarseilles Ticketing system 26th Rencontres in India Traffic InfraTechExpo system inIndia A newfleetmanagement in SantoDomingo New contract Certification ISO 9001Quality Noisy-Le-Grand Mérignac la Mobilité Assises de 9

Activity Report 2017 - General management

THE EXECUTIVE COMMITTEE Pascal Auzannet CEO

Constance Dupoy Bruno Meiller Patrick Docquier 10 CFO COO Strategy and Business Development director

Julie Auffret-Muller Eric Ramamonjisoa Jérémy Kéchichian Human Resources General Counsel Secretary General director CEO ofIxxi Pascal Auzannet E Henri Osmont-d’Amilly Staff Lémine Beyrouk  The followingalsoattendboardmeetings: Member oftheboard Janick Taillandier RATP DevGeneralCounsel Florence Rodet Member oftheboard François-Xavier Perin RATP ManagementControlandFinancedirector Jean-Luc Even RATP Strategy,InnovationandDevelopmentdirector Marie-Claude Dupuis Director inchargeofservices,customerrelationsandpublicspacesRATP Franck Avice DIRECTORS BOARD OF conomic andfinancialcontrol mission representative council representative   

   

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Activity Report 2017 Key figures

+14% 28 TURNOVER MILLION € TURNOVER INSCREASE IN OPERATING 60-80 INCOME TO MILLION € 5% TURNOVER EXPECTED IN 2020 3SUBSIDIARIES 12 Ixxi TechSide Bordeaux PRESENT IN Navocap Toulouse Setim 10 COUNTRIES Saint Etienne / Mexico

BUSINESS LINES

65 21 14

Fleet management Ticketing Passenger information systems MEN/WOMEN BREAKDOWN SINCE 2011 WORKFORCE EVOLUTION 2011 EMPLOYEES 196 23 (at December31 2012 29 74% 2013 75 st ) 2014 103 2015 113 AVERAGE AGE 39 2016 26% 190 YEARS OLD 2017 196 13

Activity Report 2017 Ixxi in France and worldwide Geographic location

FRANCE

Valenciennes Caen

Île-de-France

Ille-et-Vilaine

14

Bayonne

Pau Toulouse Marseille Ticketing — INDIA ARABIA SAUDI Riyadh

Fleet Management — Hyderabad WORLDWIDE ALGERIA UNITED KINGDOM D’IVOIRE CÔTE Algiers Smartphoneapplications —

Upon Tyne Newcastle Abidjan Consulting — MEXICO REPUBLIC DOMINICAN ECUADOR Elena Santa Acapulco Chihuahua Domingo Santo- Passenger Information Medellin Oaxaca Quito

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Activity Report 2017 Major achievements Paris region, a valued customer for Ixxi

The strong Ixxi presence in the Paris region demonstrates its cutting-edge expertise in managing ticketing systems. It also makes it possible to expand in other sectors in the Paris region: passenger information and fleet management systems.

Electronic fines become widespread All RATP ticket inspectors have been able to issue electronic fines since 21 April 2017 to passengers committing fraud on the network. The ultimate objective is to replace paper fines with electronic ones.

ZenWay® wins the silver prize at IIIDAward 2017 After winning the Grand Prix de la Région Capitale in 2014, ZenWay® was awarded the silver prize at IIIDAward 2017 in the traffic and public transport category. The International Institute for Informa- 16 tion Design is a global network that aims at optimising information in daily life, business, education and sciences. Sixty screens have been deployed to date.

Ixxi partners SAVAC alongside Île- meet the requirements of Île-de-France de-France Mobilités Mobilités in terms of passenger informa- Ixxi strengthened its presence in the tion and interoperability. In developing west of Paris by signing a new contract the company’s accessibility with real-time with SAVAC, a transport operator specia- information, SAVAC will further improve lising in urban lines, school services and its quality of service, optimise its offering sightseeing. The aim is to equip some and develop its policy of enhancing 40 buses with the latest generation of passenger loyalty. on-board fleet management systems to NFC contactlesstechnologies. validating tickets viasmartphoneusing developments such as recharging and systems tonew passenger usesanddigital Mobilités, Ixxiconstantlyadaptsticketing sales). Attherequest of Île-de-France and managing customer relations(after- taining the systeminoperatingcondition operation, softwaredevelopments,main includes the production of tickets, system express railnetwork.Management buses, tramways and the RER regional complex intheworld,featuring metros, Paris region,one of the densest and most Ixxi operates theticketing system forthe With twelve million tickets validated daily,

region Ticketing MILLION 12 PROCESSED DAILY CONTACTLESS TRANSACTIONS MANAGED YEARLY BILLION € 2,5 contract in the Paris -

21 700 TERMINALS SALES ANDVALIDATION 1000 TRANSACTIONS PERMINUTE ELECTRONIC BANKING involves some fifty Ixxi Ixxi to working members staff fifty some involves The ticketing contract and offering internatio nally. offering and helps us deploy our skills our employees.Thisasset know-how developedby gers. Wedrawonthe new servicesforpassen projects and implement design modernisation ope rations dailyandalsoto flawless guarantee program director Deputy to theticketing Agnès Cougnard Over to - - - 17

Activity Report 2017 Major achievements In France a clear marketing position vis-a-vis transport authorities

Ixxi’s growth in France can be seen in the new contracts for fleet management systems in urban and inter-city transport. Winning those bids confirmed the expertise of Ixxi’s subsidiary Navocap, the second largest fleet management systems supplier on the French market.

Over to Caen: contributing to an ambitious Xavier Baudet transport project Navocap transport BU director The start of the year was marked by winning a contract for a comprehensive This project is part of the overhaul of the fleet management and new Navocap strategy of passenger information system along catering to larger conur- with the radio system for buses and bations, which has been tramways in the Caen conurbation. The made possible thanks to contract is part of the Tramway 2019 its new shareholder, Ixxi. project which will transform the current This success is due in part transport on reserved track line into a rail to the work done with our tramway system. Once the new network is current customers such launched, Navocap will manage the fleet as Aubagne, Bayonne and management system for three tramway Saint-Brieuc conurbation lines and 68 bus lines. Alongside the Caen authorities. In addition to La Mer conurbation, it will contribute to network size, the challenge 18 the overhaul of a trans- is to address new issues port network catering to arising from having several 250,000 inhabitants in tramway lines to control. some fifty municipalities.

Morbihan: modernising informa- network in line with their commitment tion to enhance the network’s to the departmental and regional autho- image rities with effect from September 2017. The Morbihan department entrusted Navocap will fit 40 vehicles and offer mul- Navocap with implementing the fleet ti-format information. There is a three- management and passenger information fold challenge: modernise the network’s system for its inter-city transport network. image, enhance passenger loyalty with a Operators will be provided with a neutral, relevant offering and attract new tourist comprehensive management tool to and occasional traveller customer base. help them ave time to supervise their have them validated when boarding at anymomentusingtheirsmartphone, Passengers can purchase electronic tickets and inspect a ticketviasmartphone. makes it possible to purchase, validate Developed byIxxiforRATPDev,Bi-Mo called “e-TicketTAC”. download the new mobile ticketing app TAC Annemassenetworkwereableto passengers with a smartphoneonthe For the Journée du Transport Public event,

cation inAnnemasse Deploying a mobile and Épernay. Lorient, La Roche-sur-Yon the networks in Vannes, deployments concern inspection. Subsequent dynamic QRcodefor and generate a secure, ticketing

appli - fiil anh f the of “e-Ticket TAC”app,we launch official Two monthsbeforethe shed. Bi-Mo. Missionaccompli network equippedwith first the was this as cially espe version, final the of vement fortherelease helped usfactorinimpro has sevenbuslines.This Annemasse network,which for passengers on the published abetaversion engineer Ixxi Techside IT Vincent Bialoux Over to - - - 19

Activity Report 2017 Major achievements Sound foundations on three continents for international business

Ixxi’s international growth has focused primarily on three strategic markets: Latin Ame- rica, Africa and India. Growth is an important factor in the Medium-Term Plan, which projects between 60 and 80 million euros in revenue by 2020.

Côte d’Ivoire, a strong foundation an electronic “transport” wallet. Single stone for Ixxi in Africa tickets are validated using a QR code. The Ixxi penetrated the African market in 2017 deployment of lagoon shuttles is part of with a ticketing contract in Abidjan, Côte the policy of the Abidjan city authorities to d’Ivoire. The objective was to provide a develop alternative modes of transport to ticketing system for Citrans, (Compagnie roads to reduce urban congestion. Ixxi is ivoirienne de transports lagunaires), one targeting other contracts in Côte d’Ivoire of the operators of lagoon shuttles in and neighbouring countries. the city, which has three stations and six boats. The ticketing system developed by Ixxi is a contactless Calypso card with

Latin America: deploying the Over to expertise of Ixxi Group Julien Lemarquand Thanks to the strong presence of SETIM Sales manager, Latin in Mexico City, Ixxi won two contracts for America consulting and technical support. 20 A consulting contract was signed in After the acquisition of Setim Mexico to conduct studies on the Mexico and the bolstering of economic model of Acabus, the Acapulco local sales teams, Ixxi wanted BRT. Results from these analyses will help to accelerate the pace of optimise operations. In Santo Domingo in its growth in Latin America. the Ixxi won a techni- After several recent suc- cal support contract to ensure inter-ope- cesses in consulting, in parti- rability of the public transport card. cular in Santo Domingo, we In mid-2018 a single ticket will ensure are developing a position on access to the entire transport network in various projects to provide Santo Domingo (metro, bus and cable car comprehensive ticketing and services). The new contract is part of the fleet management solutions. modernisation policy implemented by the Santo Domingo transport authority. It recognises the expertise developed by Ixxi in Algiers in implementing interoperability of metro and tramway systems in autumn 2017. Famoco and4GTechnology. the companiesLumiplan,InstantSystem, teamed upwithsolidpartnerssuchas has Ixxi line. metro first city’s the others, ments have been made to create, among invest significant and requirements need tion oftenmillion.Thereisaconsiderable apopula has city, largest fifth country’s in othercitiesIndia. Hyderabad, the renced atfederallevelandbedeployed bus network. It may ultimately be refe system demonstrator on a line of the Hyderabad management fleet a up set Ixxi tanding with local decision-makers, After signing a memorandumof unders

conquest oftheIndianmarket Hyderabad, a first step in the - - - -

demonstrator of the fleet fleet the of demonstrator first the launched officially On 4November2017we gent transport. French excellenceinintelli The projectwillhighlight for thestateofTelangana. Reddy, transportminister Dr Patnam Mahender ambassador to India, and Alexandre Ziegler,French in the presence of Mr Hyderabad public network two buslinetestsonthe management systemfor Project Manager Daniel Lowy Over to - 21

Activity Report 2017 Innovation at Ixxi Innovate for local authorities and passengers

The leitmotif of 2017 was innovation aimed at simplifying transport access. Special at- tention was paid to big data and ticket digitalisation. A six million-euro investment plan was earmarked for developing innovative solutions to enhance the appeal of regions and make passengers’ daily experience easier.

Urban Flows: the first tool for detec- ting fraud Averaging at 5% of lost income, fraud means lost earnings of over 500 million euros for transport operators and authorities in France. Ixxi therefore developed a big data tool to collect passenger information for entire networks through various sources: counting sensors, cameras, on-board ticket inspection systems, etc. The data are then Bi-Mo: the smartphone ticket processed and compared automatically Bi-Mo is the ticketing solution that allows in very short time frames. Example: on passengers to purchase and validate buses the number of passengers boarding tickets using their smartphone. A secure is compared to the number of validated and dynamic QR code is generated for 22 tickets. The Urban Flows tool can generate inspection. Bi-Mo is fast, innovative and a detailed map of passenger traffic prac- reliable and integrates the network’s tically in real time, as well as fraud areas mobile application which already ensures by day, time and location on all lines. passenger information, routes and traffic To combat fraud effectively, operators data in real time. Bi-Mo stands out with its develop circuit routes for inspectors in the flexibility and adaptability to local ticketing field. systems. For each network it chooses the The Urban Flows solution ensures more best technical platform for requirements efficient fraud management throughout and configurations of available hardware. networks and thereby improves operation Bi-Mo was installed on the Annemasse profitability. Urban Flows helps facilitate transport network and will be phased into strategic decisions over the longer term the network of several other towns. thanks to analysis and adaptation of fraud prevention in place.

The ticketing program is jointly financed by the European Union. Europe is committed to the Nouvelle Aquitaine region through the European Regional Development Fund. niques. ItisbeingtestedinaFrenchcity. searches and individual marketing tech port. Theapplicationcombinesroute vehicles tomorevirtuous forms oftrans to promotethe modal shift from private Ixxi Techside developed an application four axes: plan. Theapproachisstructuredaround projects tobe included in the investment RATP Group and will promote new company fully in line with the strategicdirectionsof from alloverthegroup.Theapproachis innovation approach tobringoutideas In 2017 Ixxi implemented a participatory employees When ideascome from Industrialisation Prototyping Incubation Idea development

marketing tool application Emily, the multi-modal used E as M an i information l y individual - -

product offering. and therebyroundoutthe ger premises robot forpassen based onthePepper innovative solution groups to develop an closely with industrial Teams areworking gnition. ligence andvoicereco intel artificial in ideas the outlook of new 2017 was a yearof innovation for Ixxi with

Ixxi andAIexperiments - - - 23

Activity Report 2017 Corporate social responsibility Ixxi: a socially committed group

Ixxi signed up to the RATP Group CSR approach in 2017, which aims to strengthen its economic, social and environmental contribution to the challenges of the sustainable and smart city of tomorrow. Inside the company, several measures have been deployed to promote and develop this approach.

Developing links for community- operates in France and internationally. As minded regions is the case with the foundation, selected The board of trustees of the RATP Group community actions will encourage digital Foundation welcomed Ixxi as a founding education, support entrepreneurial member in June 2017. Membership confir- projects and help develop new forms of med the values of mutual assistance that culture. Ixxi wishes to convey alongside transport authorities to promote access to jobs, education and culture in regions where it

Ixxi, a founding member of 24 the RATP Group foundation

The RATP Group foundation strives to The foundation fosters volunteer com- develop links with the populace of areas mitment by RATP Group employees by where the Group operates by supporting supporting their involvement in charities. local projects that promote access to jobs, Depending on the needs of the projects education and culture. submitted by employees, the foundation With twenty years’ experience, thousands contributes financing, methodological of projects supported with parties in the support and contacts with institutional field and over a million beneficiaries in and charity partners. France and internationally, the foundation testifies to the company’s commitment to respecting the identity of each region and its inhabitants. spontaneous workmodes for instant exchanges that promotes plan included in the company’s investment after incubation and selectionmaybe knowledge withcolleagues allows all employees to share their strategy arepresented day in which the company’s culture and ‘welcome box’ during their induction exchange, acquireinformationandlearn. Ixxi has implementedseveralactionsto Workplace: the company’s social network Ixxi@Lab:encouragesnew ideas which Ixxi@Academy: weekly meeting that Ixxi@Start:newemployeesreceivea

Developing thecorporateculture ACCOUNT WORKPLACE OF EMPLOYEESHAVEA 95% WITH IXXI@ACADEMY SATISFACTION 91% WORKING INIXXI SATISFIED OF EMPLOYEESARE 79%

employees tocommitby makes itpossiblefor The RATPfoundation environment: provide an optimal work the requisite conditions to time Ixxi strives tocreate CSR approach. At the same concretely inthecompany’s to a charity and working offering their personal time Yogaclasses Landscapepremises relaxation areas vegetables Information screens in Delivery of fresh fruit and Communication Director Nathalie Rochet La parole à 25

Activity Report 2017 Annual accounts 2017 figures

Financial results

Résultats Résultats Variation K€ 2017 2016 2017-16

Turnover 28 045 24 671 14%

Fixed products and other products 1762 1144 54%

Total products 29 807 25 815 16%

Operating costs (28 260) (24 797) 14%

Operating results 1547 1018 51%

Net accounting result 1422 2022 (29%)

26 Turnover evolution

2011

2012 1

201 10

201 1

201 21

201 27

2017 2 27

Activity Report 2017 ENGINEERING FOR MOBILITY

www.ixxi-mobility.com

twitter.com/Ixxi_Mobility

fr.linkedin.com/company/ixxi

Ixxi • Maille Nord II 8, avenue Montaigne 93192 Noisy-le-Grand Cedex France Tel: +33 (0)1 58 78 62 40 [email protected]

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