ANNUAL REPORT 2011–12 LETTER TO MINISTERS FROM DIRECTOR GENERAL The Hon. Gladys Berejiklian The Hon. Duncan Gay Minister for Transport Minister for Roads and Ports Parliament House Macquarie Street Sydney NSW 2000 Dear Ministers I am pleased to submit for tabling in Parliament the Annual Report for the Department of Transport for the year ended 30 June 2012. The report includes the Annual Report for Transport for NSW for the period from its constitution on 1 November 2011 to 30 June 2012. Transport for NSW was created as a new integrated transport authority. It has assumed a range of functions previously performed by the Department of Transport and other transport agencies. This Annual Report has been prepared in accordance with the Annual Reports (Departments) Act 1985, in respect of the Department of Transport, and the Annual Reports (Statutory Bodies) Act 1984 in respect of Transport for NSW. Inclusion of the report in respect of Transport for NSW is authorised by section 3L of the Transport Administration Act 1988. Yours sincerely Les Wielinga | Director General Department of Transport Contents Overview 2 Director General’s Overview 2 Overview About us 4 NSW 2021 5 Vision and Values 6 Interim Corporate Plan 7 NSW Long Term Transport Master Plan 8 Corporate Framework 9 Management and structure 10 How Transport has changed 13 Operational performance Operational Operational performance 15 Customer 17 Travel 24 Accessibility 28 Asset 34 Safety and Environment 37 Business results 45 Financial statements Financial Financial statements 50 Appendices 249 Index 319 Contact details 322 Appendices Index Overview Director General’s Overview A fresh start for transport In a short period of time we have Monitoring and measuring of built TfNSW and commenced the attributes that customers The establishment of Transport for major reform within the transport value most are now being NSW (TfNSW) on 1 November 2011 operating agencies that deliver used as a means of driving refl ected a fundamental change to rail, bus, ferry, road and maritime service improvements in the way transport is planned and services to customers. the areas that count. delivered in New South Wales. A great deal of eff ort was spent Similarly, consultation with the For the fi rst time, we were on ensuring we had the right community and our customers able to take a completely strategies, structures, processes, has been central to the integrated approach, bringing and most importantly, the right development of the NSW Long together all modes of transport people in place. To begin delivering Term Transport Master Plan. to improve transport for on our responsibilities, experts customers across the State. were recruited from across the To be fi nalised and released in transport cluster and externally. late 2012, the Plan will provide We place the customer at the a framework for transport centre of everything we do. Our goal, to place the customer policy and investment decisions at the centre of everything we do, over the next 20 years. TfNSW is tasked with making the required insight into what customers transport system work better need and expect from transport. The Plan will respond to key now, and to deliver a transport challenges such as population system of the future to meet We have asked and listened to growth, job creation, land the needs of our customers. We customers, across every transport use needs and establishing a must ensure the transport system mode, and right across New transport network that maximises supports the social and economic South Wales. We are establishing benefi ts to the economy. needs of New South Wales. processes to ensure ongoing dialogue with our customers. 2 Transport for NSW Annual Report 2011–12 Overview Way and Richmond Road to These are just a few of the We place the customer support housing and employment achievements so far. It has at the centre of growth in western Sydney. been a tremendous start and everything we do. our successes are a refl ection We have integrated Sydney’s light of the professionalism, talent rail services into public transport and skills we have across the ticketing, awarded the design and Within the reporting period, NSW transport cluster. construction contract for the city’s we moved ahead with major Inner West Light Rail Extension, There remains much work to infrastructure projects such as and will commence rolling out do. We will continue to improve the North West Rail Link and the Opal electronic ticketing transport services, reduce South West Rail Link, while system later in 2012, beginning road congestion, build new through Sydney’s Rail Future, with a trial on Sydney’s ferries. infrastructure and improve freight we have embarked on a major movements across the State. overhaul of the rail network. We have brought together in TfNSW all policy around licensing We are committed to rising We have added extra rail, bus and registration of drivers and to the challenge of delivering and NightRide bus services to vehicles in NSW (both on road a better transport system for each week’s schedules, enhanced and on water), as well as the customers, where all transport real-time travel information for accreditation and licensing modes work together to meet customers on the M4 and M7 of operators of passenger our social and economic needs motorways, and established an services (including taxi, bus, now, and into the future. agreement to widen the M5 West. rail, ferry and regional air). We have also continued to Pricing has been integrated upgrade major regional highways, for all modes of transport into with a focus on the Pacifi c and TfNSW to ensure coherent Les Wielinga Princes Highways, and road policies for pricing in NSW. Director General infrastructure like Camden Valley Transport for NSW Overview 3 About us The Department of Transport This followed the NSW TfNSW manages a multi-billion Government’s announcement dollar transport budget. In The Department of Transport in April that a new, integrated partnership with the transport is the principal department authority would be established to operating agencies, it manages in the transport cluster. ensure coordinated planning and almost $91 billion in assets, one policy across all modes of transport. of Australia’s largest portfolios. It is the principal source of advice on portfolio matters, including TfNSW develops regulations, It funds public bus, rail, roads, ferry the performance of agencies policies and legislation to ensure and community transport services within the transport cluster, to that transport is delivered to and related infrastructure. It also the Minister for Transport and the a high standard, community funds concession schemes such Minister for Roads and Ports. needs are met, assets and as the School Student Transport public money are protected, Scheme, the Private Vehicle This advisory role includes environmental impact is minimised, Conveyance Scheme and the Taxi undertaking high-level and the community is safe. Transport Subsidy Scheme. policy functions. The transferring of policy and A detailed account of the change planning enables operators of that occurred in NSW transport Transport for NSW transport services to focus on management during 2011-12 can providing the highest standard be found in “How Transport has On 1 November Transport for NSW services to their customers. changed” on page 13. (TfNSW) was formally established Transport providers include and assumed co-ordination, funding RailCorp, the State Transit allocation, policy and planning Authority, Roads and Maritime and other non-service delivery Services, Sydney Ferries, private functions for the transport system. bus and light rail operators. What TfNSW does: › Planning for both public and private transport, including road, rail, buses, taxis, ferries, light rail, cycling, walking, community transport services, regional air services and freight movement › Funding for these transport modes › Moving people safely, moving freight effi ciently, providing transport infrastructure, licensing public transport drivers and accrediting operators. 4 Transport for NSW Annual Report 2011–12 NSW 2021 NSW 2021 is the NSW Government’s • Percentage of timetabled bus • Total proportion of containers 10 year strategic business plan. services in the Sydney area which transported by rail through Released in September 2011, it commenced their trip on time Port Botany, including import, Overview sets priority areas for action and • Percentage of actual ferry export and empty containers guides NSW resource allocation in services operated by Sydney • Proportion of import, export and conjunction with the State Budget. Ferries which commenced empty containers transported The Government has committed their trip on time by rail through Port of through NSW 2021 to deliver an • Proportion of peak hour Newcastle and Port Kembla. effi cient and eff ective transport journey by public transport system that reduces the time it takes across various regions Implementing NSW 2021 to travel around Sydney and across • Proportion of journeys to work There are various mechanisms to NSW, delivering signifi cant benefi ts by public transport in the support the implementation of NSW to the community and business. Sydney Metropolitan Region 2021. Localised plans are being put in place through an extensive Transport for NSW is the lead agency • Modal share of bicycle trips made consultation process to help TfNSW for delivering on the following in the Greater Sydney region, focus on the transport outcomes NSW 2021 goals and measures: at a local and district level that matter most in diff erent • Modal share of walking trips made communities. Baseline reporting Goal 7 – Reduce travel times in the Greater Sydney region, has been established to outline (private and public transport) at a local and district level. how success will be measured. • Coverage of real time information on motorways Goal 9 – Improve customer TfNSW planning and performance experience with public transport management systems ensure • AM and PM peak hour travel services that it and its people are speeds in kilometres per hour accountable for delivering on on 100 road corridors • Customer Scorecard measures specifi c components of the plan.