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• Medair CEO : “ Our Teams Rely on International Standards ” • Orange Business Services and ISO/IEC 20000

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• Medair CEO : “ Our Teams Rely on International Standards ” • Orange Business Services and ISO/IEC 20000 a Volume 3, No. 5, May 2012, ISSN 2226-1095 Managing crises • Medair CEO : “ Our teams rely on International Standards ” • Orange Business Services and ISO/IEC 20000 a Contents Comment Comment Sadao Takeda, ISO Vice-President (Policy) ISO standards – An essential resource when disaster strikes .................................. 1 ISO standards ISO Focus+ is published 10 times a year World Scene (single issues : July-August, An essential resource when disaster strikes November-December). International events and international standardization ............................................ 2 It is available in English and French. Guest Interview he recent sinking by the US Coast Guard in the Gulf of Alaska of following an incident might include the Bonus articles : www.iso.org/isofocus+ Jim Ingram – CEO of Medair ................................................................................... 3 T ISO Update : www.iso.org/isoupdate a drifting ship, a Japanese fishing vessel unmoored by the tsunami participation of public and private organiza- tions working at the international, national Special Report caused by 2011’s Great East Japan earthquake, coincided with the The electronic edition (PDF file) ofISO and regional levels. Coordinating efforts Focus+ is accessible free of charge on the ISO standards – Preventing and managing crises .................................................... 8 first anniversary of the event which devastated my home country. The helps to ensure that action is effective, and ISO Website www.iso.org/isofocus+ Get ready, set, go ! – Managing disruptions in emergency situations ...................... 10 ship was a haunting reminder of the tragedy Mother Nature (and man) that all relevant parties are kept updated. An annual subscription to the paper edition have wrought on our planet in recent years. The human, economic, This minimizes the risk of misunderstand- costs 38 Swiss francs. Emergency management – Global best practice for an incident response system .... 13 social and environmental consequences are incalculable and will bur- ing and ensures a more effective use of Nuclear criticality – Mitigating the consequences of an accident ............................. 16 combined resources. den our communities for decades to come. Publisher Are you ready ? – ICT readiness and business continuity ........................................ 19 ISO standards help ensure timely, relevant ISO Central Secretariat and accurate operational information by (International Organization for The “ international ” language – How safety signs and graphical symbols In 2010 alone, a volcano in Iceland played to the World Bank). A year later, thousands specifying process, systems of work, data Standardization) help reduce risks to people ........................................................................................ 22 havoc with air travel ; massive earthquakes are still missing. capture and management. 1, chemin de la Voie-Creuse in Chile, Indonesia and New Zealand caused 2011 had not finished exacting its cruel ISO standards help to reduce impact and CH – 1211 Genève 20 The Great East Japan Earthquake – Could better crisis management hundreds of casualties and widespread dam- toll on Asia. Following severe monsoon risk through proactive measures taken before Switzerland and ISO 24511 wastewater guidelines have helped ? ................................................ 26 Tel. : +41 22 749 01 11 age. Haiti was hit by a killer earthquake flooding in Thailand that took the lives of an emergency occurs. They provide criteria Fax : +41 22 733 34 30 Attention water utilities ! – Future ISO guidelines for crisis management .............. 28 (which destroyed infrastructure and led more than 800 people, “ Washi ”, a late- for the establishment and the implementation E-mail : [email protected] to polluted water supplies and a cholera season tropical cyclone, resulted in over of actions that will mitigate the consequences Centre-fold outbreak), and by flood waters generated 1 200 fatalities in the Philippines. of natural or accidental disasters. Manager : Roger Frost Be prepared ! ........................................................................................................ 24-25 by Hurricane Tomas. Conflicting estimates International Standards encourage com- Editor in Chief : Elizabeth Gasiorowski-Denis of the death toll range from 200 000 to over munity participation in the development Assistant Editor : Maria Lazarte Planet ISO 300 000 Haitian lives lost. ISO standards help and implementation of incident response Communication Officer : Sandrine Tranchard News of the ISO system ............................................................................................ 32 Tornadoes in the USA, born in “ Tornado handle incident response measures, to ensure that a response is not Artwork : Xela Damond, Pierre Granier Alley ” and beyond, left destruction and chaos only tailored to the needs of the affected and Alexane Rosa in a crisis. Management Solutions in their wake including some 350 deaths. population, but also culturally appropriate. Translation : Translation Services, And when Mother Nature relented, Catastrophes will always happen, but I ISO Central Secretariat IT service management – ISO/IEC 20000 eases transition to cloud computing man-made disasters did not : an explosion When disaster strikes, it is already too late hope ISO standards will increasingly help for Orange .................................................................................................................. 34 on the Deepwater Horizon in the Gulf of to mitigate impact and better prepare the Subscription enquiries : Sonia Rosas Friot to put together a system of response. The Mexico started an oil spill that destroyed world’s citizens to manage emergencies, ISO Central Secretariat Greenhouse gas emissions – ISO 14067 to enable worldwide comparability ultimate purpose of emergency management improve coordination and cooperation to Tel. : +41 22 749 03 36 of carbon footprint data ............................................................................................. 37 lives, livelihoods and the environment. is to save lives, preserve the environment and ensure that precious time is not lost when Fax : +41 22 749 09 47 The world was riveted by the spectacle protect property and the economy. Emergency disaster strikes. E-mail : [email protected] Standards in Action of the desperate (and ultimately successful) management is comprised of interdependent attempt to save the lives of 33 miners in risk-based functions : preparedness, prevention/ Rebuilding from rubble – Lessons learned help New Zealand be better prepared .. 39 © ISO, 2012. All rights reserved. Chile following a cave-in (due to poorly mitigation, response and recovery. maintained mine structures). 360° ISO, in cooperation with international The contents of ISO Focus+ are copyrighted And then, on 11 March 2011, the most organizations, associations, governments, and may not, whether in whole or in part, Safety first – Global regulations protecting lives and property ............................... 42 powerful earthquake ever to hit Japan, a business, manufacturing, academia and be reproduced, stored in a retrieval system or ISO 26000 in China – A new way of doing business ............................................... 46 magnitude 9.0 undersea megathrust earth- consumer groups, is working to develop transmitted in any form or by any means, elec- quake, struck off the coast of Tohoku and a effective standards to prepare and respond tronic, mechanical, photocopying or otherwise, New Releases chain reaction was set off. Tsunami waves to emergencies. without written permission of the Editor. were triggered, reaching heights up to 40 Adobe Extensible Metadata Platform (XMP) – Now an ISO standard .................... 48 ISO International Standards are valuable, The articles in ISO Focus+ express the views metres, some travelling up to 10 km inland. capacity-building tools. They outline global of the authors, and do not necessarily reflect Coming Up 49 After the earthquake, three of the reactors best practice to establish command centres, the views of ISO or of any of its members. at the Fukushima Daiichi nuclear power oversee organizational structures and proce- plant experienced meltdown, and several dures, support decision making and promote ISSN 2226-1095 hydrogen explosions occurred. traceability and information management. Printed in Switzerland Almost 17 000 people lost their lives in In the midst of disaster, harmonized what became the natural disaster causing the international guidance such as that provided Cover photo : ISO, 2012 greatest economic loss in history (according by ISO standards is essential. Response Sadao Takeda, ISO Vice-President (Policy). ISO Focus+ May 2012 1 a World Scene Guest Interview Measuring everything “ Quantities and units enable every aspect of our lives. Without the metric system con- Jim Ingram tained in International Standards, a whole range of activities, from shopping at the supermarket to industrial production, to sci- Some species have become extinct and it Medair entific research, to international trade, would is estimated that between 30 % to 35 % of be at best extremely haphazard,” says ISO critical maritime habitats such as seagrasses, Secretary-General Rob Steele in the foreword mangroves and coral reefs have been destroyed. of the latest edition of Metric Standards for The Convention on Biological Diversity aims “ I think we
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