Volume 3, No. 6, June 2012, ISSN 2226-1095

Innovation

• Samsung CEO : “Samsung gets great value and benefit from ISO standards.”

• ISO 20121 for sustainable events Contents Comment

Comment ISO standards Dr. Boris Aleshin, ISO President 2011-2012 ISO standards – In support of innovation ...... 1

ISO Focus+ is published 10 times a year World Scene (single issues : July-August, In support of innovation November-December). International events and international standardization ...... 2 It is available in English and French. Guest Interview Bonus articles : www.iso.org/isofocus+ ISO Update : www.iso.org/isoupdate Geesung Choi – Samsung Electronics ...... 3 Innovation emerges at every moment, at every location in the world. goal, ISO is working on ways to innovate As Theodore Levitt, former economist and professor at Harvard Busi- and improve the standards development The electronic edition (PDF file) ofISO Special Report ness School said: “Just as energy is the basis of life itself, and ideas process, to shorten development timetables Focus+ is accessible free of charge on the while providing higher quality documents International Standards – A benchmark for innovation ...... 6 ISO Website www.iso.org/isofocus+ the sources of innovation, so is innovation the vital spark of all hu- and improving the relevance of the work An annual subscription to the paper edition 25 years of ISO/IEC JTC 1 – We’ve come a long way ! ...... 8 man change, improvement and progress”. to users. costs 38 Swiss francs. Customers’ requirements keep changing Cloud computing – Forging a new world for standards ...... 11 and growing. With the introduction of new Publisher From a market to the masses – How identification technology continues There is no sector that is not touched by social media and online services have electronic devices such as smartphones, ISO Central Secretariat to surprise ...... 13 innovation. It has become essential for the given rise to new challenges for industry tablets, netbooks, user needs vary with (International Organization for each customer. This forces ISO to adapt Standardization) development of private or public entities. and consumers. International Standards can Multimedia mania – MPEG standards still revolutionizing the world ...... 15 its content and format to be more flexible 1, chemin de la Voie-Creuse Innovation is considered a key element of provide solutions, especially on issues of in its delivery of information. In March, CH – 1211 Genève 20 Sync your home – Smart grid standards for residential customers ...... 18 economic performance and social well-being, interoperability without which it would be 2010, in response to new technological Switzerland Business continuity – ISO 22301 when things go seriously wrong ...... 22 which are major concerns of the business impossible for these technologies to make Tel. : +41 22 749 01 11 community, government and civil society. the links necessary to work together. ISO market needs, ISO’s Council launched a Fax : +41 22 733 34 30 Mitigating climate change – Solutions and strategies in carbon capture These groups have multiple challenges to is a key player in encouraging competition project to implement an XML-based pub- E-mail : [email protected] and storage ...... 27 face in areas such as sustainability, climate and in creating new efficient, innovative lishing system. change, nanotechnologies, water resources products and services. The objective of ISO’s ongoing innovation Bioplastics – Environmental concerns drive new “ green plastics ” ...... 29 Manager : Roger Frost and energy. in the standards development process is to Editor in Chief : Elizabeth Gasiorowski-Denis Inside out – Innovating the standards development process ...... 31 International Standards bring innova- better meet stakeholder requirements. Our Assistant Editor : Maria Lazarte goal is to be simpler, faster, better. tion to the marketplace, facilitating the International Standards Communication Officer : Sandrine Tranchard development of new markets and increased If the essence of innovation is to trans- Artwork : Xela Damond, Pierre Granier Centre-fold consumer knowledge and confidence. They bring innovation form ideas into assets, to improve products, and Alexane Rosa The MPEG revolution ...... 24-25 make a positive contribution to the world to the marketplace. processes and services, ISO International Translation : Translation Services, Standards foster innovation by disseminat- ISO Central Secretariat we live in, providing solutions and achiev- Planet ISO ing benefits for all sectors of activity, from ing knowledge and supporting stakeholders, News of the ISO system ...... 33 sciences to technology, from management International Standards add value by helping them to create innovative products, Subscription enquiries : Sonia Rosas Friot processes and services in a more efficient ISO Central Secretariat to finance or trade. influencing technological advances and the way.  Tel. : +41 22 749 03 36 Management Solutions And standards are the bedrock for inno- process of innovation by signposting the Fax : +41 22 749 09 47 vation; standards are a key tool to assist direction of future performance. Sustainable events – ISO 20121 – for industry, by industry ...... 35 E-mail : [email protected] innovation; and standards can promote the Organizations have many reasons to ISO 25639 for clarity – Greater transparency for worldwide exhibition industry .... 37 use of innovative products and services. promote innovation and to use International © ISO, 2012. All rights reserved. According to the World Bank, one of Standards. Both actions improve the quality Social responsibility – Aéroports de Paris takes ISO 26000 on board ...... 38 the most important economic benefits of and efficiency of their work, enhancing the The contents of ISO Focus+ are copyrighted standards is that they increase productive and exchange of information and improving an and may not, whether in whole or in part, 360° innovative efficiency. Through its network organization’s capacity to assimilate and be reproduced, stored in a retrieval system or 35th ISO General Assembly ...... 42 of 164 members, ISO has the ability to pro- use new technologies and newly acquired transmitted in any form or by any means, elec- vide solutions to address global challenges knowledge. ISO standards provide the frame- tronic, mechanical, photocopying or otherwise, and promote innovation by identifying, work and the harmonized requirements that without written permission of the Editor. New Releases prioritizing and developing International can be used globally, crossing jurisdictions ISO standards and Rio+20 brochure updated with user referrals ...... 46 The articles in ISO Focus+ express the views Standards that anticipate and meet the needs to benefit a worldwide user base. of the authors, and do not necessarily reflect ISO’s 2011 Annual Report looks to the future… ...... 47 of both the market and society. Today’s technology is changing fast and ISO standards communicate relevant it is crucial that the development of Inter- the views of ISO or of any of its members. Digital object identifier (DOI) – Now an ISO standard ...... 48 state-of-the art knowledge to standards users, national Standards follow the same trend. ISSN 2226-1095 and broadly address the global challenges One of the objectives of the ISO strategic Coming Up 49 st Printed in Switzerland of the 21 century. plan 2011-2015 is to be the world’s leading With the evolution of technology and provider of high quality, globally relevant Cover photo : ISO, 2012 the explosion of the Internet, Websites, International Standards. To achieve this Dr. Boris Aleshin, ISO President 2011-2012.

ISO Focus+ June 2012 © ISO Focus+, www.iso.org/isofocus+ 1 UNEP World Scene Guest Interview

UNEP

India to detect malicious cyber Rob Steele comments, “ The MoU will activities reinforce the links between the two organiza- tions, while harmonizing and sharing their best Millions of women and The Government of India has held prelimi- practices. It will provide a framework for the children are dying from Geesung Choi dirty cook stoves…. billions of dollars are spent on nary discussions on the establishment of a development of sector-specific applications subsidizing the destruction of our fish stocks. We need A Green Economy means multi-stakeholder Cyber Coordination Centre a clean, more progressive more jobs, 21st century using geographic data.” economy. jobs that we can be proud Gisele Bündchen of...that give young people to detect malicious cyber activities in Indian Samsung Electronics www.unep.org/wed Alexandros Maratos says, “ This MoU decent options. Ian Somerhalder cyber space and issue early warning alerts. will ensure that hydrographic information is www.unep.org/wed The alerts will help mitigate cyber attacks increasingly available in a form that is based with the coordinated efforts of all stakehold- on common and well-understood International Green economy – Does it include ers in government, academia and industry. Standards. This will mean that the informa- YOU ? According to the Indian Computer Emer- tion can be used to maximum effect and will gency Response Team, 133 government improve the benefits for safety of navigation, Websites were hacked between January and The 2012 theme protection of the marine environment, and March 2012. for World Environ- global economic development through the The 2011 Norton Cyber Crime Report ment Day celebrated sustainable management and use of all the stated that USD 4 billion was lost due to on 5 June is “ Green properties and resources of the world’s seas cyber crime in India compared to USD 114 economy : Does it include you ? ” The theme is and oceans.” billion worldwide. The report based on surveys a challenge to find out more about the notion involving 19 000 people across 24 countries of a green economy, and assess whether each Changing pace – noted that 80 % of the people surveyed had of us is being included in it. experienced cyber crime. A vision for Rio+20 The UN Environment Programme (UNEP) The Government of India announced defines a green economy as one that results in that among a number of other initiatives improved human well-being and social equity, to tackle cyber crimes, the organizations while significantly reducing environmental operating critical information infrastructure risks and ecological scarcities. In its simplest have been advised to implement informa- expression, a green economy can be thought of tion security management practices based as one which is low carbon, resource efficient on ISO/IEC 27001. Government ministries and socially inclusive. and departments have also been advised to The World Business Council for Sustainable carry out security audits of their information Development (WBCSD) outlined its vision technology infrastructure regularly to ensure for 2050 on what a sustainable world would UNEP UNEP the robustness of their systems. look like, as well as a path to get us there in its new publication, Changing pace. Cooperation on hydrographic Presenting its vision to key stakeholders standards for input, WBCSD organized a conference in Montreux, Switzerland, in April 2012. ISO ISO and the International Hydrographic Deputy Secretary-General Kevin McKinley Organization (IHO) have signed a Memo- participated in the discussions highlighting The Rio+20 Earth Summit is happening this June. randum of Understanding (MoU) to increase World leaders will gather From New Delhi to Toronto, the role of International Standards as practical to decide on our future, our Sao Paulo to Stockholm cooperation on International Standards related fate. They can’t do it on their and Shanghai, a Green tools for disseminating harmonized global own—they need to know Economy offers something the game’s up and a game- for everyone – fisherfolk, to hydrography and nautical charting and changer is needed. farmers and city slickers solutions. He explained how a number of ISO Li Bing Bing www.unep.org/wed alike. related data, products and services. Rahul Bose standards are already contributing to environ- www.unep.org/wed This MoU was signed by Rob Steele, ISO mental, economic and societal sustainability, Secretary-General, and Alexandros Maratos, and emphasized the value of ISO as a neutral President, Directing Committee of the IHO. platform for achieving global consensus. Practically speaking, UNEP argues, a The IHO, based in Monaco, is the inter- Prepared as a contribution to Rio+20, green economy is one whose growth in governmental organization that sets the Changing pace aims to trigger fresh discus- income and employment is driven by public International Standards for nautical charting sions on the policies and incentives needed and private investments that reduce carbon and hydrography. It is increasingly aligning to amplify and accelerate business solutions. emissions and pollution, enhance energy and its standards with those developed by ISO It says “ Vision 2050 is an optimistic, strong resource efficiency, and prevent the loss of technical committee ISO/TC 211, Geographic business perspective on what a sustainable Photos : Samsung Electronics biodiversity and eco- information/Geomatics. world could look like.”  system services. These UNEP investments need to Geesung Choi is Vice Chairman and CEO of phone maker. He also played a key role in develop- be catalyzed and sup- Samsung Electronics Co., Ltd. He has been a ing the company’s Visual Display Division from ported by targeted pub- member of the company’s Board of Directors since 1998, and was appointed President of the Digital lic expenditure, policy reforms and regulation March 2009. Media Business in 2003. Under his leadership, changes. Having served Samsung for more than three dec- Samsung became the global market share leader in ISO standards are 1.3 billion people do not have access to electricity. practical tools for build- ades, Mr. Choi was appointed President of the Dig- both monitors and televisions. Without it, children can’t study after dark and security issues increase. But ing a green economy. ital Media & Communications Business in January Mr. Choi began his career at Samsung C&T’s there are safe, low-impact Green Economy solutions. The ISO 14000 fam- Angelique Kidjo 2009. He previously held the position of President International Trade Division in 1977. He holds a www.unep.org/wed ily of environmental standards, ISO 50001 of the Telecommunication Network Business from degree in International Trade from Seoul National for energy efficiency and ISO 26000 for social January 2007, helping Samsung to grow its market University. responsibility are just some examples among many of how ISO can help. share to become the world’s second-largest mobile

2 © ISO Focus+, www.iso.org/isofocus+ ISO Focus+ June 2012 ISO Focus+ June 2012 © ISO Focus+, www.iso.org/isofocus+ 3 Guest Interview

ISO Focus+ : On its 40th anniversary, and academic research programmes. We Our eco-management framework encom- Samsung announced its aim to be one also listen carefully to experts who have passes the product life cycle, business of the world’s top 10 companies by 2020. insights into the future. infrastructure and the workplace envi- Please tell us more about your strategy, Samsung invests heavily in R&D : over a ronment. It therefore covers everything the driving forces behind it and the part quarter of our more than 200 000 employees from pre-manufacture collaboration with played by innovation. worldwide are directly involved in devel- component suppliers and post-manufacture oping new products and technologies. We logistics, to end-user usage and recycling Geesung Choi : In late 2009, we unveiled prioritize R&D even in challenging market or waste handling. our “ Vision 2020 ” plan for Samsung Elec- : Samsung Electronics environments and, between 2005 and 2011 The analysis and management of envi- tronics’ evolution over the next 10 years. alone, invested USD 43.6 billion in R&D. ronmental impact through the product life Under this plan, we will introduce new Photos cycle complies with ISO 14040. In accord- technologies and innovative products and Digital X-Ray XGEO ISO Focus+ : Samsung Electronics is cer- ance with the environmental responsibility solutions and, therefore, bring prosperity, tified to ISO 9001 (quality management) principle, we operate an eco-partner scheme happiness and value to our customers and array of partners. We are expanding our and ISO 14001 (environmental manage- to strictly manage hazardous materials in employees. R&D partnerships with leading research ment). What benefits have these standards suppliers’ components. The life cycle assess- We aim to continue our growth as a institutes while strengthening cooperation brought, and can you give us an example ment, estimating the environmental impact leader in information technology (IT) and to with companies in many industries. or two from your product line ? from components, manufacture to recovery become one of the top 10 global companies. ISO Focus+ :  The digital age has revo- and recycling, is applied to all products. Specifically, our goal is to become one of Geesung Choi : In 1993, Samsung Elec- : Samsung Electronics Every year we publicly disclose the the world’s top five companies by brand lutionized business. In a company like tronics gained ISO 9001 certification after total annual greenhouse gas emissions Photos value, one of the 10 most admired and one Samsung Electronics whose survival establishing our quality management system from Samsung, our suppliers, logistics, Samsung headquarters, Digital City in Suwon. of the best for environmental performance. depends on developing the new products (QMS) to improve customer satisfaction and services people need and want, how As a global leader, we will be able to attract and enhance product quality. Since then, we business areas, including environment and can you constantly offer innovative and outstanding talent from around the world. have continually improved our operations healthcare, while expanding our market share creative products ? Is investment in R&D by standardizing quality management pro- in key IT sectors such as smart devices, the key ? cesses for product development, component semiconductors and digital appliances. Geesung Choi : The IT industry continues purchasing, manufacturing and services, ISO International Standards continue to undergo dramatic changes. While tradi- and by monitoring performance. : Samsung Electronics to give us valuable insights to create

tional hardware-centric manufacturers are Samsung’s QMS and ISO 9001 certifica- Photos new businesses, and implementing ISO now less dominant, companies competitive tion have greatly improved our operational specifications is a part of building an eco- in providing digital content and services performance and effectiveness. system. In addition, we have been able to are using new business models to lead Our ISO 14001-certified environmental come closer to international markets and the market. management system (EMS) is another mean- customers by introducing ISO guidelines ingful benchmark and forms a key part of regarding product safety and performance, our eco-management commitment. Based which governments, customers and industry Samsung gets great on ISO 14001, our manufacturing-related groups hold in high esteem. value and benefit from environmental policies include targets for reducing environmentally hazardous ISO has helped to ISO standards. materials and setting out responsibilities for : Samsung Electronics relevant organizations to achieve the targets. increase brand value,

Photos We also provide regular training to ensure efficiency and reliability. To survive and thrive in this dynamic Galaxy Note Pink. continual improvement, rectify problems environment, we want to deliver greater Solar Thermal Collector. identified in our periodic inspections and value to our customers by building our In establishing operational infrastructure take measures to prevent recurrences. Samsung gets great value and benefit To achieve these goals, we are transform- own rich eco-system and developing and product lines, adopting stringent ISO from ISO standards. We require all world- ing our business structure to reflect the strong platforms, as well as emphasizing guidelines – that have proved themselves ISO Focus+ : Your green management plan wide manufacturing facilities to acquire changing business environment of the 21st convergence services that differentiate us over many decades – has helped to increase aims to realize an accident-free, illness-free ISO 14001 certification. Eight domestic century. While maintaining and expanding in the market. We will continue to intro- brand value, efficiency and reliability. and pollution-free workplace and commits and 30 global manufacturing sites are our leadership in telecommunications, home duce innovative new products to position Recognizing these benefits, we are partici- you to responsible, green management with ISO 14001-certified and we plan to expand entertainment and IT, we have also started Samsung as the pacesetter in the industry, pating and contributing to new technology eco-innovation throughout product life this to other facilities, too. to develop “ Lifecare ”. This encompasses together with customized products and specifications and to guidelines on safety cycles. How do International Standards the medical and healthcare environment services for regional markets. We have the and performance, as well as methodologies help you to meet these goals ? ISO Focus+ : What concrete benefits have and alternative energy sectors, in which competitiveness and strategy to succeed by to estimate performance for innovative ISO International Standards brought Sam- we expect significant growth. We are also offering our customers value. Geesung Choi : Our eco-management frame- new solutions. sung Electronics, and do you participate continuing to focus on software, services Behind our innovative products are work follows the Plan-Do-Check-Act cycle, Importantly for Samsung, ISO’s focus on in their development ? and solutions to provide an ever richer our exceptional people and global talent. which is the guiding principle of ISO 9001. as well indirect emissions from the use of social responsibility, including sustainability experience for users of our digital media Through our marketing and sales subsidiar- It incorporates our eco-management poli- our products by end-users. This is based Geesung Choi : As part of our “ Vision and accessibility, aligns closely with our and communications devices. ies, regional headquarters and global R&D cies, key performance indicators (KPIs), on ISO 14064 (quantification and reporting 2020 ” plan, Samsung aims to generate own philosophy. As CEO, I strive to ensure As part of this, our open innovation centres, we constantly survey and analyze governance and detailed action plans for greenhouse gas emissions and removals) USD 400 billion of annual revenues and we carry out our social responsibilities and approach involves collaboration with, trends and customer needs in each market, each project. Achievements are monitored and published in our sustainability report become one of the world’s top five brands contribute to the betterment of society and and exploring new opportunities with, an leading us to invest in and fund local projects and reported to relevant managers. and website. by 2020. We are, therefore, exploring new our planet. 

4 © ISO Focus+, www.iso.org/isofocus+ ISO Focus+ June 2012 ISO Focus+ June 2012 © ISO Focus+, www.iso.org/isofocus+ 5 Special Report by Sandrine Tranchard

In today’s interconnected world, International Standards can pro- vide internationally harmonized solutions to global challenges that are too large for any one country to solve on its own. They allow the industry to move forward without each individual company having to do the ground-up implementation on its own.

Because of standards, everyone can appropriate standards in a simpler, faster innovate and everything can interoper- and better way. ate. Companies can build their business, Our homes are smarter than ever. They consumers can expand their choices, the are equipped with tools and user interfaces technology moves forward faster, and users to increase energy efficiency, comfort and get more benefit. From cloud computing security. One of the most important con- to bio-plastic or audiovisual, innovation cerns for residents is energy consumption. is everywhere. A variety of devices can be intercon- The Special Report of this issue is nected for effective energy management dedicated to innovation and highlights key locally, and can be linked to external net- areas where International Standards play works for enhanced smart grid management. a role in supporting innovation. To work efficiently, all of this needs to be Information and communication technol- interoperable and ISO and IEC are drafting ogy has taken on increasing importance standards focused on the residential aspect over recent decades, and plays an essential of smart grids. role in every sector of industry and in every The development of innovative tech- facet of consumers’ lives. It helps increase nologies in some fields such as cloud energy efficiency, security, and is the key computing and its adoption by potential to interoperability. users, could slow down because of the In the field of information technology, lack of a common language and concerns International Standards one key player is joint technical committee about security, interoperability, data pri- ISO/IEC JTC 1, Information technology, vacy. Cloud computing is a new way of which provides a solid ICT infrastructure, delivering, consuming and producing IT defining the basic building blocks for resources via the Internet. This is where new technologies. Examples of its work International Standards have an important include bar code and RFID technologies. role to play providing the foundation The impact of these standards is enormous, to ensure reliability and performance from helping the supply chain to track, and making the technology even more acquire and manage data and information promising. to identifying personnel, transactions and The mitigation of climate change implies A benchmark resources. the use of new innovative technologies and Audiovisual is also a field where inno- standards to spread the technology. In this vation and standards mesh seamlessly. field, for example, different documents The work of the ISO/IEC Moving Picture exist, but they are national or regional. As Experts Group, well known as MPEG, we all know, climate change is a world- which also cooperates with ITU, created wide concern. To answer the need to have one of the most successful standards to harmonized International Standards, ISO date. MPEG has received several Emmy has created a new technical committee to for innovation Awards and has revolutionized the audio, develop appropriate standards in carbon video and multimedia experience for mil- capture and storage. lions of people. The following articles demonstrate how Customers’ needs are constantly evolving International Standards support innova- and, to be in line with market demands, tion and help spread technology, thereby standards need to integrate this evolution. promoting a level playing field and giving ISO, as the world’s largest developer of confidence to suppliers and users.  International Standards, has decided to review its standards development pro- Sandrine Tranchard is a Communications Officer, cess to follow market trends and deliver ISO Central Secretariat.

© ISO Focus+, www.iso.org/isofocus+ © ISO Focus+, www.iso.org/isofocus+ Special Report

with IEC/SC 47B and IEC/TC 83. Notable early publications include : ISO 2132:1972, Offset duplicators – Attachment features of plates ; ISO 2257:1980, Office machines and printing machines used for informa- tion processing – Widths of fabric printing ribbons on spools ; and ISO 1538:1984, Programming languages – ALGOL 60.

Joining forces

As the technological innovations became more complex and far-reaching, the global standardization community recognized that it needed a venue in which to address all aspects of international ICT standardiza- tion. As a result, in 1987, ISO/IEC JTC 1 was formed by the merger of ISO/TC 97 and IEC/SC 47B and IEC/TC 83. The force multiplier for ICT innovation 25 years of Combining the qualities and strengths of ISO/IEC joint technical committee 1 – JTC 1 ISO and IEC, ISO/IEC JTC 1 was designed Information technology ISO/IEC JTC 1 to speed progress and deployment, and to standards We’ve come a long way !

by Lisa Rajchel ISO/IEC JTC 1, and share some history and highlights of a remarkable record of accomplishment in moving ICT standardi- From old-school punch plates to the latest security measures, infor- zation forward. mation and communication technology (ICT) has come a long way in 25 years. All aspects of life today are in some way affected by ICT. Keeping pace In fact, for most of us, that impact is comprehensive and continually ISO started work on ICT standardization growing. ISO and the International Electrotechnical Commission around 1960, as computers began to use (IEC)’s joint technical committee ISO/IEC JTC 1, Information tech- transistors and include most of the basic components we see today : printers, tape and nology, has kept pace with the industry’s staggering dynamism and disk storage, memory, operating systems and development, introduced numerous standards, and identified many storable programmes. But those “ second focus areas for future work. generation ” machines cost up to USD 100 000 Participants at the ISO/IEC JTC 1 plenary in San Diego, California, USA, in November 2011. and were usually at least the size of a large bookcase. They were loud too, and needed avoid the development of duplicative or societal aspects (such as data protection umbrella of the committee and its 19 sub- In the beginning… developed needs to respond to, and antici- an army of programmers and technicians to possibly incompatible standards by the and cultural and linguistic adaptability). committees, ISO/IEC JTC 1 makes a huge pate, the needs of numerous industries carry out operations and maintenance. two organizations. While the advancement and interoperability impact on the ICT industry worldwide. And Twenty-five years ago, Nobel laureate and applications operating globally. The As the industry took off due to rapid In its first 15 years, ISO/IEC JTC 1 of core technologies remained a key focus, since ICT increasingly permeates every Robert Solow remarked, “ You can see industry’s effectiveness and growth depend innovation, widespread acceptance and brought about many successful ICT standards standardization expanded further into systems, aspect of life, this impact only grows. the computer age everywhere but in the on the ability of the many component parts strong demand, both ISO and IEC worked including, in multimedia MPEG (“ mov- management, and processes to keep pace with The USA is proud to play a leadership productivity statistics.” That scepticism and systems to interoperate, work reliably to keep pace with the development of ing pictures ”), IC cards (“ smart cards ”), the demands of an increasingly complex and role in the work of ISO/IEC JTC 1, with is gone, as ICT increasingly fuels innova- and efficiently, and meet diverse needs. responsive standards. security, programming languages and interconnected technological world. the American National Standards Institute tion, efficiency and economic growth. This For more than two decades, ISO/IEC JTC 1 By the 1980s, computers were much more character sets. (ANSI, the US member body of ISO) serving applies in the ICT-producing and ICT-using has addressed the standardization needs of user-friendly, ubiquitous in government In the 2000s, development really took off A changing landscape as secretariat. We have made remarkable sectors – in other words, the whole inter- the world ICT industry. ISO/IEC JTC 1 and business, and increasingly common in new and expanding areas such as security progress under the guidance of Karen Hig- connected world. defines and lays the foundations for new in homes and schools. and authentication, bandwidth/connection Today, ISO/IEC JTC 1 is one of the larg- ginbottom of HP, who is now serving her By its nature, the ICT industry is complex technologies. Some early ICT standards were developed management, storage and data management, est and most prolific technical committees second term as the Chair. and forward-thinking. From a standards As the committee’s Secretary, it is my by what was then ISO technical committee software and systems engineering, service in international standardization. With over Dozens of other countries work along- perspective, this means that any document pleasure to mark the 25th anniversary of ISO/TC 97, Information technology, along protocols, portable computing devices, and 2 500 published standards under the broad side us : ISO/IEC JTC 1 has 37 country

8 © ISO Focus+, www.iso.org/isofocus+ ISO Focus+ June 2012 ISO Focus+ June 2012 © ISO Focus+, www.iso.org/isofocus+ 9 Special Report participants (plus another 54 as observers), is now committed to being even more respon- standardization in which many consortia and over 2 000 experts from around the sive and broad-reaching in its activities. and forums are active. world, who represent their National Body Today, ISO/IEC JTC 1 takes a proac- In September 2011, ISO/IEC JTC 1 and positions to develop the most relevant and tive, forward-thinking approach to new the Worldwide Web Consortium (W3C) effective ICT standards. work areas, establishes alliances with key approved a package of W3C Web service These dedicated professionals drive organizations to improve cross-sectoral technologies as ISO/IEC International ISO/IEC JTC 1’s record of accomplishment. cooperation, and focuses on the overall Standards. These widely used technolo- Over recent years, the ICT industry has technical orientation of work on three gies now benefit from formal recognition developed at almost every level : key domains – core technologies, system from national bodies, which will promote • Governments around the world have integration and areas of societal concern. ICT interoperability for users worldwide. changed their views on the purposes W3C is one of nine organizations of ICT standardization and the role of approved as ISO/IEC JTC 1 publicly ICT standards in procurement ISO/IEC JTC 1 available specification (PAS) submitters. makes a huge impact These bodies can send their specifications on the ICT industry directly to ISO/IEC JTC 1 for national body voting to become recognized International worldwide. Standards. This collaborative process strengthens harmonization between the organizations, and has led to more than This approach has 20 submitted PASs being approved as enabled ISO/IEC JTC 1 ISO/IEC standards in 2011. to make great progress in developing standards Another 25 years that cross a broad swath The ICT industry will continue to grow of technology sectors, rapidly, as every facet of life depends particularly in increasingly on the capabilities and inter- rapidly expand- activity brought by innovative technology. ing areas such ISO/IEC JTC 1 is committed to keeping as cloud com- pace, and has already identified a large puting, security, number of focus areas for future work. sustainability These include social networking and Web and accessibility. collaboration, augmented reality, e-learning, For example, 2009 ubiquitous computing, 3D image technology, saw the publication of virtualization, social analytics and wireless ISO/IEC 27000:2009, power transfer. Information technol- The challenges and opportunities sur- ogy – Security tech- rounding such critical areas as energy niques – Information efficiency, sustainability, security and security management systems – Overview cloud computing will ensure that ISO/IEC and vocabulary. Later that year, ISO/IEC JTC 1 has another 25 years of prolific JTC 1 published the series ISO/IEC TR activity. We are committed to developing 29138:2009, Information technology – relevant ICT standards that respond to Accessibility considerations for people the industry’s needs and make the world with disabilities. a better place.  These documents reflect the shift towards • Customers have new methods of sys- Cloud computing is not “ a thing ”, but systemic standards applicable across industry tems development and specification Forging a new world a large composite of many parts. It can and society. Their effectiveness depends on also mean various things, depending on • Compressed product life cycles have a keen understanding of the interoperability for standards your perspective and the type of service altered market conditions requirements that technologies increasingly About the author delivered or consumed. demand. • Technologies continually evolve, Many potential buyers of cloud com- ISO/IEC JTC 1 is also addressing Lisa Rajchel is converge and become increasingly by Anders Kingstedt and Seungyun Lee puting services, as well as producers, are such critical areas as teleconferences and Senior Direc- complex confused by the different interpretations e-meetings, cloud data management inter- tor, International • Customers want integrated solutions of cloud elements. This confusion about face, biometrics in identity management, Secretariats, at the n a way, cloud computing is an expected evolution, with the explo- that are interoperable. I cloud computing is slowing its adoption sensor networks for smart grid systems, American National sion of Web-based services and social media leading the way and and potentially creating difficulties in areas ISO/IEC JTC 1 has always aimed to and corporate governance of ICT imple- Standards Institute. setting the stage. In another way, it is a revolution in which traditional such as procurement, business development develop a consistent strategy for ICT mentation. And as technologies converge, She serves as Sec- business models based on installed software and licences are rapidly and, of course, standards development. standards, and to accelerate the production ISO/IEC JTC 1 has positioned itself as a retary of ISO/IEC The cloud might be perceived as being and deployment of standards. However, in system integrator, especially in areas of JTC 1, Information being replaced with on-demand services, available and consumed as fluffy and undefined as weather clouds. response to changing industry conditions, it technology. when needed.

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Cloud-related hype is simply adding to confidence needed to move applications There has been a growth from the simple this confusion. to the cloud. Universal Product Code (U.P.C.) bar code Furthermore, there are quite a few gold- These necessary standards will also to the two-dimensional symbologies that diggers in the new world of the cloud, includ- promote a level playing field among cloud can carry thousands of bits of information. ing businesses scrambling to repackage and service providers and give cloud service Progress has also been from the simple relabel products and services to give them consumers a number of options in the radio frequency identification (RFID) tags “ cloud ready ” status. plans further standards development work market, along with the confidence that that hold just a few bits of information to For many cloud service consumers and in service delivery, scenarios and use cases. data and applications will operate reliably complex RFID tags holding kilobytes of suppliers, the many cloud interpretations After a study period, working group on any cloud. information and requiring cryptographic make decisions difficult. The lack of an WG 3, Cloud computing, was formed CCRA focuses on the requirements of techniques to access and understand the established, shared vocabulary is hamper- within ISO/IEC JTC 1/SC 38, focusing on “ what ” cloud services provide, not “ how information they carry. ing cloud adoption. producing two deliverables : to ” design solutions and implementations. ISO and the International Electrotech- The reference architecture is intended to • Vocabulary : definitions of cloud nical Commission (IEC) help ensure that increase understanding of the operational Cloud service models and types terminology automatic identification and data capture intricacies in cloud computing. It does (AIDC) technology can operate anywhere Reference architecture : an architectural At the heart of cloud computing, there • not represent the system architecture of a in the world. As the “ home ” of bar codes description of cloud computing’s major are different service models. particular cloud computing system ; instead and the driving force behind 116 AIDC and general elements, actors and roles. In the software as a service (SaaS) model, it is a tool for describing, discussing, and standards to date, ISO/IEC joint technical the consumer can use the cloud provider’s developing a system-specific architecture committee JTC 1, Information technology, applications running in the cloud. New standards will boost using a common framework of reference. subcommittee SC 31, Automatic identifi- In the platform as a service (PaaS) The design of the cloud computing refer- the potential of cloud cation and data capture techniques, has model, the consumer can deploy onto ence architecture aims to : a leading role in this fast-changing field. the cloud consumer-created or acquired computing. • Illustrate and understand the various Formed in 1996, ISO/IEC JTC 1/SC 31 applications produced using programming cloud services in the context of an over- currently has 32 participating members languages and tools supported by the cloud all cloud computing conceptual model with another 11 as observers. It has 41 These two deliverables are interrelated. provider. Instead of developing in-house, any international organizations acting as liai- Many of the terms used in the reference • Provide a technical reference to the organization can therefore opt to develop sons in its work. The subcommittee has architecture deliverable will refer to terms international community to under- (and deploy) solutions for the cloud in the produced 116 standards, with 40 published defined in the vocabulary deliverable. stand, discuss, categorize and compare cloud environment. cloud services in 2011 alone. In the infrastructure as a service (IaaS) By defining how a bar code or RFID tag is • Facilitate the analysis of candidate model, the most basic cloud service, the The cloud added value read, anywhere in the world, standards have standards for security, interoper- consumer can access processing, storage, given us true technological interoperability. For successful cloud service delivery, ability, portability and reference networks and other key computing resources They have given us identification-related the cloud computing reference architecture implementations. to deploy and run software, including (CCRA) should provide a foundation of capabilities and efficiency unimaginable operating systems and applications. The understanding to enable the development Cloud computing is a new way of deliver- three, two or even one decade ago. consumer does not manage or control the of standards that ensure reliability, security, ing, consuming and producing IT resources underlying cloud infrastructure but has data portability and service interoperability. via the internet. Forging new standards work From Troy to the world control over operating systems, storage, By establishing durable and proper standards will only boost the potential and make the Bar codes have developed over the years, deployed applications, and possibly limited in these areas, CCRA should provide the technology even more promising.  control of some networking components from simple UPC bar codes on groceries (such as host firewalls). (as in Troy in 1974), to the 2D bar codes “ Cloud types ” include public clouds, About the authors we see everywhere. From a market 2D bar code symbologies are probably private clouds, hybrid clouds and community clouds. There are “ cross cutting ” concerns Anders Kingstedt Seungyun Lee is most noticeably used in the “ quick response ” in areas such as security, interoperability, is Co-Convenor of Convenor of the (QR) code (ISO/IEC 18004:2006, Informa- data privacy, performance and governance. ISO/IEC JTC 1, In- ISO/IEC JTC 1/SC to the masses tion technology – Automatic identification To fully understand how existing standards formation technol- 38 Study Group on and data capture techniques – QR Code might be used in, or related to, the cloud, ogy, subcommittee cloud computing. How identification technology 2005 bar code symbology specification). a reference architecture provides insight. SC 38, Distributed He is also Director Mobile phones use this easily recognizable application plat- of Service Conver- continues to surprise symbol to provide information on almost Clarification and forms and services gence, Standards everything. standardization (DAPS), working Research Team, at Today’s smart phones can read and group WG 3, Cloud computing, and Head the Standards Research Center (SRC) in decode QR code using their built-in cam- Within ISO and the International Electro- of Delegation of the Swedish national the Republic of Korea. SRC represents by Charles E. Biss eras and either display the information in technical Commission (IEC), joint technical body. He specializes in cloud computing ETRI, the country’s largest government- the symbol or bring up a Website that has committee ISO/IEC JTC 1, Information and life cycle management and govern- funded research institute, in the ICT The first bar code scan of a packet of chewing gum took place in more information. technology, subcommittee SC 38, Distrib- ance. In addition to his ISO work, he is sector. 1974 at the Marsh Supermarket in Troy, Ohio, USA. Since then, the The use of the symbols in advertising uted application platforms and services contracted by the EU Commission as a has become almost ubiquitous. In most (DAPS), is active in this field, working on consultant (editor) in the pan-European automatic identification of items has become an everyday occurrence magazines, QR codes link advertisements vocabulary and reference architecture, and project, CEN/WS BII 2. in our lives. to Web pages.

12 © ISO Focus+, www.iso.org/isofocus+ ISO Focus+ June 2012 ISO Focus+ June 2012 © ISO Focus+, www.iso.org/isofocus+ 13 • Track items in the back room and on the store floor • Incorporate electronic article surveil- lance into the tag to help prevent theft • Better control the returns process (a major issue for many stores).

Walmart’s Chief Merchandising Officer was recently reported as saying the retailer could boost sales by about USD 5 billion a year by keeping store shelves more fully stocked. The business benefits of RFID are exem- plified by the use of tags on shipping contain- ers. In the past, the DoD shipped thousands of containers to foreign locations where troops were engaged in action. Previously, these containers were placed in a stockyard and it was difficult to determine their loca- tion. Today, all DoD-shipped containers have an active RFID tag that conforms to ISO/IEC 18000-7:2009, Information technology – Radio frequency identification Since 2D symbologies can hold large QR code and Aztec Code are just two for item management – Part 7 : Parameters amounts of data, they have many uses. examples of 2D symbologies. Data Matrix for active air interface communications Below are just a few examples. and PDF 417 are also used to strengthen at 433 MHz. This provides a quick and • A business card with a 2D symbol business processes, increase accuracy and easy way to locate specific containers, and printed on it allows easy entry of the speed and, for example, improve patient prevents mistakes. information into an electronic contacts safety in healthcare applications. We will see much more innovation in Multimedia mania system this field. Advances will include using RFID cards in the payment system, and • Advertising posters make it easy to Used everywhere even replacing cards with mobile phones.  MPEG standards still revolutionizing the world book a ticket for a show. RFID has gone from a simple technology used to give access to buildings and parking areas to a technology used virtually every- by Leonardo Chiariglione with a couple of mouse clicks, from a pay The business benefits where. The common applications include About the author of RFID are exemplified road toll systems (a tag, placed in the car, service or from MP3 files and enjoy it on a myriad of devices. by the use of tags on automatically pays fees for road use), bus Charles E. he Moving Picture Experts Group (MPEG) standards have had a and train tickets (where a simple touch on T By the time mobile communication shipping containers. “ Chuck ” Biss is profound impact on the way humans relate to media. This process has the entrance gate gives access and pays the Senior Director, became universal, MP3 was already fee), and tags implanted in cats and dogs to AIDC Healthcare, of course been facilitated by the development of other technologies, pervasive and no one seriously thought help them be traced if they get lost. at GS1 Health- such as integrated circuits, flat panel displays and digital networks of replacing it. Bandwidth constraints, The inherent error detection and correc- Many organizations use or are about to use care. He is the and the consolidated existence of industries ready to exploit the op- however, prompted the need for alternative innovative RFID technology, standardized in tion enables the innovative advertiser to Chair of ISO/IEC portunities offered by the MPEG technologies. The combination of compression formats. craft the symbol’s design to make it more ISO/IEC 18000-63, Information technology JTC 1, Informa- MPEG created various versions of MPEG-4 MPEG standards, enabling technologies, and old and new industries appealing and enticing to the viewer. – Radio frequency identification for item tion technology, Audio (ISO/IEC 14496-3), starting with management – Part 63 : Parameters for air Another 2D symbol familiar to regular subcommittee SC 31, Automatic iden- have created the new world of digital media. MPEG-2 AAC or ISO/IEC 13818-7:2006, interface communications at 860 MHz to travelers is the Aztec Code (ISO/IEC tification and data capture techniques. Information technology – Generic coding 960 MHz Type C. The uptake is impressive. 24778:2008, Information technology – Mr. Biss has been involved in automatic of moving pictures and associated audio The US Department of Defense (DoD), Of the 25 experts who gathered in Ottawa, Automatic identification and data capture identification and data capture (AIDC), Audio standards information – Part 7 : Advanced Audio Cod- techniques – Aztec Code bar code symbology for example, uses RFID tags to support its bar code, image analysis and bar code Canada, in May 1988 for the first meeting ing (AAC), originally developed to provide a specification). The airline industry (among internal processes and requires suppliers verification for more than 39 years. In his of MPEG, probably not many envisaged The MP3 standard, published in 1992 multichannel audio format for broadcasting others) uses this to create mobile tickets and to put tags on items above a certain value. long career, he has also been Chairman of how much the group would change media. as “ layer 3 ” of ISO/IEC 11172-3:1993, applications. With AAC, MPEG opened boarding passes. Instead of printing out your In the private sector, Walmart, JC Penney, the American National Standards Institute In the second half of the 1980s, for most Information technology – Coding of mov- boarding pass from the airline’s website, Macy’s and other large department stores X3A1 technical subcommittee on optical people “ audio ” meant the compact cassette, ing pictures and associated audio for the way to new audio distribution modali- you can now go to the airline’s check-in in the USA have started putting RFID tags character recognition, and the US Head a great innovation of the 1960s that let music digital storage media at up to about 1,5 ties on mobile. Subjective transparency of site on your phone and have the 2D Aztec on particular items. RFID enables stores to : of Delegation to SC 31 general plenary lovers get a more personalized experience Mbit/s – Part 3 : Audio, changed all that for stereo audio went from 192 kbit/s (MP3) to Code sent to your phone. This means no • Determine when shelves need to be meetings. Mr. Biss is a charter member of at the cost of a good deal of endeavour. The good. Today, the experience of the music 64 kbit/s (AAC). Very high – even though more paper boarding passes, or forgetting restocked the AIDC 100 and, in 2001, received the compact disc was already in the shops but user has little resemblance with that of 25 not transparent – quality became possible to print the boarding passes in advance. AIM Global Richard R. Dilling Award. its use was not much friendlier. years ago : anyone can create a compilation with AAC at 24 kbit/s and below.

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Video channels but also for DVD, an optical medium the “ transport ” of MPEG-2 and MPEG-4 MPEG plans developed for MPEG-2 some 15 years ago. audio-video, known as MPEG-2 transport “ Video ” has had a similar but more Video can also be watched with stream (TS) and programme stream (PS) – Since the standards mentioned above have complicated story. Twenty-five years ago ISO/IEC 14496-10:2012, Information and specified by ISO/IEC 13818-1:2007, been completed and are in widespread use, the video was definitely a local matter technology – Coding of audio-visual objects Information technology – Generic coding it is time to talk about some of MPEG’s appearing in many countries as “ PAL ” – Part 10 : Advanced Video Coding, and of moving pictures and associated audio plans for the future. TV programmes received via terrestrial natively supported by Blu-ray, an optical information : Systems – Part 1. MPEG-2 TS Part 1 of MPEG-H (ISO/IEC 23008) is networks, cable, satellite or VHS/Betamax medium giving the possibility to watch is used by hundreds of millions of TV decod- called MPEG media transport (MMT) and video recorders. “ multiview ” video (called MVC), a first ers while MPEG-2 PS is used by an even will be another “ infrastructure ” standard. form of “ 3D video ” experience. larger number of DVD and Blu-ray players. Among other things, MMT will offer the It can also be watched on the “ big inter- The MP4 file formats (ISO/IEC 14496-12, means to provide multimedia services on MPEG has innovated net ”, where a variety of services enable -14 and -15), universally employed to store different distribution channels : a broadcaster the way it develops users to share videos uploaded by millions audiovisual MPEG-4 files, belong to this could send a programme on a principal (for standards. of users ; and on the “ small internet ”, category : if you want to move a video taken example, broadcast) channel, but could also where operators offer various forms of IP with a smartphone or a digital camera to provide on-demand information related to television (IPTV) only on their networks. your computer, you are bound to use an that main channel via the “ big internet ”, In some other countries, video employed MP4 file format. or even use the information coming from the SECAM format, with the same frame Audiovisual streaming Another example is the recently com- users to change the main channel. frequency of 25 Hz as PAL. In the USA, pleted standard to enable smooth audio In January 2013, Part 2 of MPEG-H video used NTSC with a frame frequency of In parallel with the increasing number and video transmission over the internet. high-efficiency video coding (HEVC) will ~29.97 Hz ; in Brazil, video was PAL with a of delivery mechanisms, there are growing ISO/IEC 23009-1:2012, Information tech- deliver a new video coding standard offering frame frequency of 30 Hz ; and in Argentina, numbers of consumption devices : TV sets, nology – Dynamic adaptive streaming over an average of a half-bit saving compared video was 25 Hz PAL with a different colour PCs, smartphones and other portable devices. HTTP (DASH) – Part 1 : Media presentation with AVC. The new standard targets in subcarrier that prevented interoperability. Everything related to audio and video description and segment formats, allows a particular very large screens (say, LCD Today, the video experience is completely has an immediate and perceivable impact, decoder to adapt to the bitrate made available displays of 4000×2000 pixels) expected to different. Video is typically encoded in but MPEG is also present in less visible by the network by adopting the appropriate be shortly available in the shops, but also MPEG-2 (ISO/IEC 13818-2) for all distribution “ infrastructural ” places. This is the case in audio/video stream. mobile devices with a Wide VGA display the long term, the integration of 3D video MPEG’s achievements span almost a (800×480 pixels). Needless to say, the major technologies for seamless blending of 3D quarter of a century. In addition to revolu- integrated circuit manufacturers are busily graphics and 3D video information is planned. tionizing the audio, video and multimedia designing silicon for the new standard. experience of millions of people, the group In this context, it is opportune to mention has created many industrial and commer- work to define one or more formats, for a MPEG has revolutionized cial opportunities. During this time, it has true form of 3D TV – one that would allow the audio, video and expanded and now has over 300 expert real “ 3D video navigability ”. multimedia experience of members representing 20 countries and Part 3 of MPEG-H will support new forms millions of people. various industry organizations. Stronger of “ surround ” audio such as the 22.2 format. than ever, MPEG will continue developing As few will be able to equip their homes new multimedia standards and fulfilling its with that technology in the short term, the mandate.  A third example of work in progress is possibility to convert the 22.2 format to a ISO/IEC 15938-13, Information technology lower format will be a requirement. – Compact descriptors for visual search. A second example of work in progress This CDVS is not a compression stand- About the author has been motivated by the large number of ard, but a set of technologies supporting MPEG digital media standards applicable extraction of very “ light ” (in terms of bits) Dr. Leonardo to many application domains. In particu- parameters from a photo, transmission to a Chiariglione co- lar, ISO/IEC 14496-16:2011, Information service capable of understanding what is the founded and is the technology – Coding of audio-visual subject in the photo from the parameters, Chair and Conven- objects – Part 16 : Animation Framework and reception of additional information or of the Moving eXtension (AFX), allows the consumption about the subject from the service. Picture Experts of 3D graphics with features not present Group (MPEG), in other standards, such as compression of Ongoing revolution now the ISO/IEC synthetic 3D objects, progressive streaming joint technical and scene updates. MPEG has innovated the way it develops committee JTC 1, Information technol- With the future ISO/IEC 23000-13, Aug- standards with processes that emulate com- ogy, subcommittee SC 29, Coding of mented reality application format, MPEG pany processes. It is a unique organization audio, picture, multimedia and hyperme- will enable powerful augmented reality (AR) because of its area of work and the way this dia information, working group WG 11, applications that natively integrate sensors is handled. The technical activities of its sub- Coding of moving pictures and audio. and actuators with interfaces conforming to groups (requirements, systems, video, JCT, Dr. Chiariglione’s career in multimedia ISO/IEC 23005-5:2011, Information technol- audio and 3D graphics groups) are the result technology has included 30 years with ogy – Media context and control – Part 5 : of processes designed to reward inventiveness, CSELT, the corporate research centre of Data formats for interaction devices. In leadership, dedication and results. the Telecom Italia group.

16 © ISO Focus+, www.iso.org/isofocus+ ISO Focus+ June 2012 ISO Focus+ June 2012 © ISO Focus+, www.iso.org/isofocus+ 17 Special Report

operating structures and business practices are being implemented worldwide. The full package The proliferation of renewable energy sources is changing the relationship between production and usage of electricity. Central- ISO and the International Electrotechnical ized producers need continual communica- Commission (IEC) joint technical committee tions with distributed energy resources and ISO/IEC JTC 1, Information technology, customer loads in homes and buildings in subcommittee SC 25, Interconnection order to balance supply and demand, and stabilize the grid. of information technology equipment, Smart grids can address environmental started in 1983, develops International concerns, increase system and equipment Standards for interconnecting information reliability and reduce infrastructure costs technology equipment on customer by accommodating significant locally premises. SC 25 established working distributed renewable generation, such as wind and solar. group WG 1 for experts to focus on The existing grid for electric power was home and small building electrical and designed for traditional, large central- electronic equipment and consumer ized generation typically located at great products. The scope of SC 25 has recently distances from the loads. Smart grids can equip the traditional grid with extensions been extended to incorporate the home for electric vehicles, local generation and area aspects of smart grids. SC 25/WG 1 energy storage, possibly provided by in- experts develop Home Electronic System home fuel cells, stationary batteries, or (HES) standards that are reviewed and even automobile batteries. this balance is distributed load control Aspects of smart grids Smart grids linked to a home network using demand response signals and pric- approved by the national body members allow consumer electronic products, net- ing mechanisms, such as time-varying or Standards developed by WG 1 specify IT of SC 25 and JTC 1, and published by infrastructures for homes, and address the works and services to interoperate or to event-driven electricity rates. Distributed following aspects of smart grids. ISO/IEC. operate, where feasible, as a single coherent load control encourages customers (with system. This systems approach may benefit their permission) to reduce their demands • Demand response, distributed energy The working group writes standards all stakeholders including manufacturers, at certain times. resources and local storage and technical reports specifying Sync your home developers, service providers, installers, There are a variety of devices in the home These smart grid application specifica- HES applications for domains such utility companies and consumers. that can be interconnected for effective tions will be given in a future edition of Smart grid standards for energy management locally and linked to ISO/IEC TR 15067-3. This standard will as entertainment, lighting, comfort Smart grid domains an external network for enhanced smart grid specify a framework for methods that can control, life safety, health and energy residential customers energy management. Figure 2 illustrates align residential needs for electricity with management. HES consists of a network As shown in Figure 1, smart grids are the smart grid aspects. available supplies. These supplies may directed at many domains, one of which is of networks that enables interoperation the customer. ISO/IEC JTC 1/SC 25/WG 1 among consumer products, sensors, (see Box) is addressing this domain by control devices and user interfaces by Kenneth Wacks focusing on the home aspect of smart grids. within the home, with the potential for It drafts application standards for controlling access to external services. International energy-consuming equipment and smart mart homes with smart devices will complement residential living. S appliances in support of new technologies Standards are essential for smart grids They can enhance the effectiveness of smart grids in essential ways by for energy efficiency, energy management to interoperate with customers and effectively reducing energy consumption and managing electric bills. conservation, and the widespread introduc- customer equipment. Smart homes provide residents with tools and user interfaces to in- tion of electric vehicles. crease energy efficiency, comfort and security. Energy consumption For example, ISO/IEC TR 15067-3:2000, WG 1 participants are experts in home Information technology – Home Electronic systems, consumer electronics and utility can be automatically aligned with energy availability. Smart homes Systems (HES) application model – Part 3 : customer services and include members may also provide an infrastructure that supports the integration of Model of an energy management system energy management with other home system applications. for HES, can help maximize residential of key national and regional smart grid efficiency through an automated analysis programmes in Asia, Europe and North of energy costs, budgets, energy require- America. Therefore, SC 25/WG 1 is many countries a national necessity, need ments and customer preferences such as Powering the future well positioned to develop International to align with updated communications, timing, and through the integration of local Electricity power grid generation, trans- energy and environmental technologies generation sources. Standards essential for the customer mission and distribution, although hailed and policies. A fundamental objective of utility aspects of smart grids. as one of the most important achievements To bring the electrical infrastructure up to operators is to balance supply and demand of the 20th century and considered by date, smart grids using communications, new dynamically. An important tool to achieve Figure 1 : Domains of an electric utility smart grid.

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(WSP) protocol optimized for energy and a home network. This gateway may grids ; load aggregators and public energy harvesting – Architecture and lower layer also be applied to other home services that suppliers. Interconnection among energy protocols, is a communications protocol interact with external service providers. The management devices and user interfaces, tailored to short data packets used by gateway translates different communication such as entertainment and portable com- devices in homes and buildings for com- protocols and has options for enhancing munication devices, is also a key issue. mand and control functions with a minimal consumer privacy, safety and data security. Of great interest would be future stand- amount of energy. This includes devices ards on extensions of smart grid energy- that operate by harvesting energy from Product interoperability management concepts to gas, water and the environment (such as heat, motion and district heating. Metric and measurement light) without mains power or batteries. This is necessary to provide for the seam- specifications to evaluate the performance less operation of home system products, The topic will also be covered in the future of energy management systems are also including energy management, comply- ISO/IEC 29145, Information technology – topics that need to be addressed. Creating ing with a diversity of communication Home electronic system (HES) – WiBEEM a schema for energy management product protocols : the future ISO/IEC 18012, Standard for Wireless Home Network interoperability, based on the ISO/IEC 18012 Information technology – Home electronic Services. The future standard specifies a series, would be an important addition to system (HES) – Guidelines for product method for efficient mesh networking among our catalogue. interoperability series. devices that communicate using radios Finally, requirements for privacy protec- conforming to IEEE 802.15.4-2011, IEEE tion of energy management and other cus- Standard for Local and Metropolitan Area tomer data communicated via the residential Networks – Part 15.4 : Low-Rate Wireless Product interoperability is gateway, which will be described in the Personal Area Networks (LR-WPANs). necessary for seamless ISO/IEC 15045 series, must be determined operation. and specified.  Gateways be provided by a public utility plus local may be chosen over cable, and are a medium A gateway links a home network and Customer energy management may generation and storage. preferred by some utility providers for an external network, including smart grid involve devices designed for a variety of • Communications for energy-efficient smart grid applications. To this end, WG 1 communications. This subject will be About the author communications protocols. This standard devices is writing standards for efficient wireless addressed in the future ISO/IEC 15045, allows these products to exchange messages Many methods for energy management in communications within premises. Information technology – Home electronic Dr. Kenneth and data within the home, and with energy homes require communications among sen- ISO/IEC 14543-3-10:2012, Information system (HES) gateway. Wacks is the management service providers. This protocol sors, appliances, user interfaces, controllers technology – Home Electronic System The residential gateway specifies an Chair of ISO/IEC may be implemented in an ISO/IEC 15045 and a gateway. Wireless communications (HES) – Part 3-10 : Wireless Short-Packet interface between an external smart grid JTC 1, Informa- gateway to interconnect networks running tion technology, different protocols. subcommittee SC 25, Interconnec- Residential communication tion of informa- architecture tion technology The ISO/IEC 14543 series of standards equipment, working group WG 1, Home addresses the issues of residential com- electronic system. He has been a pioneer munication architecture, protocols, network in establishing the home systems industry and a management advisor to companies Refrigerator Water configuration and network management that Energy Dish- could carry smart grid messages. and utilities worldwide (www.kenwacks. Thermostat washer Heater Management This series of standards specifies generic com). The United States Department Utility Agent interfaces and complete communication of Energy appointed Dr. Wacks to the Power systems including messaging and discovery 13-member GridWise Architecture Coun- Home cil to develop strategic plans for smart Network for connecting devices to a home network. The complete list of working group WG 1 grids. Dr. Wacks chairs the Editorial projects, standards and technical reports Advisory Board of the CABA magazine Power related to energy and smart grids issued iHomes & Buildings (available at www. or under development, may be found on caba.org) and is a featured contributor Utility Data the ISO Website. under the byline “ Ken Wacks’ Perspec- tives.” He was honored with the inaugu- ral CABA Volunteer of the Year Award. Stationary Fuel Cell Future developments Air Conditioner Dr. Wacks authored the book Home Au- Residential Battery Home Domain or Heat Pump ISO/IEC JTC 1/SC 25/WG 1 encour- tomation and Utility Customer Services, Gateway ages the creation of additional smart grid distributed by Aspen Publishers. He standards proposals, in particular those received a PhD in communications from dealing with the further integration of energy the Massachusetts Institute of Technology management components in the home ; local (MIT) as a Hertz Fellow and studied at Figure 2 : Customer domain of smart grid. power generation and storage with smart the MIT Sloan School of Management.

20 © ISO Focus+, www.iso.org/isofocus+ ISO Focus+ June 2012 ISO Focus+ June 2012 © ISO Focus+, www.iso.org/isofocus+ 21 Special Report Societal security context

ISO 22301 has been developed by ISO/TC 223, Societal security. This technical committee Thailand, the UK and the USA. Many develops standards for the protection of society from, and in response to, incidents, others contributed to its development, emergencies and disasters caused by intentional and unintentional human acts, natural showing the truly international interest and hazards and technical failures. Its all-hazards perspective covers adaptive, proactive input involved. and reactive strategies in all phases before, during and after a disruptive incident. The area of societal security is multi-disciplinary and involves actors from both the public ISO 22301 explained and private sectors. ISO 22301 is the second published man- The committee has previously published the following standards and other documents : agement systems standard that has adopted the new high-level structure and standardized ISO 22300:2012, Societal security – Terminology • text agreed in ISO. This will ensure consist- • ISO 22320:2011, Societal security – Emergency management – Requirements for ency with all future and revised management incident response system standards and make integrated use easier with, for example, ISO 9001 (quality), • ISO/TR 22312:2011, Societal security – Technological capabilities ISO 14001 (environmental) and ISO/IEC • ISO/PAS 22399:2007, Societal security – Guideline for incident preparedness and 27001 (information security). operational continuity management The standard is divided into 10 main clauses, starting with scope, normative The following projects are under development : references, and terms and definitions. Fol- • ISO 22311, Societal security – Video-surveillance – Export interoperability lowing these are the standard’s requirements, • ISO 22313, Societal security – Business continuity management systems – Guidance • Clause 4 – Context of the organiza- tion ISO 22315, Societal security – Mass evacuation • The first step involves getting to • ISO 22322, Societal security – Emergency management – Public warning know the organization, both inter- nal and external needs, and setting • ISO 22323, Organizational resilience management systems – Requirements with clear boundaries for the scope of the guidance for use management system. In particular, this • ISO 22325, Societal security – Guidelines for emergency capability assessment for requires the organization to understand Business continuity organizations the requirements of relevant interested parties, such as regulators, custom- • ISO 22351, Societal security – Emergency management – Shared situation awareness ISO 22301 when things go seriously wrong ers and staff. It must in particular • ISO 22397, Societal security – Public Private Partnership – Guidelines to set up understand the applicable legal and partnership agreements regulatory requirements. This enables • ISO 22398, Societal security – Guidelines for exercises and testing it to determine the scope of the busi- by Stefan Tangen and Dave Austin standard is the result of significant global ness continuity management system interest, cooperation and input. • ISO 22324, Societal security – Emergency management – Colour-coded alert (BCMS). • Clause 5 – Leadership ontingency planning and disaster recovery were largely informa- C Demonstrating good practice ISO 22301 places particular emphasis tion technology-led responses to natural disasters and terrorism that on the need for appropriate leadership ISO 22301 is a management systems affected businesses during the 1980s and early 1990s. There was a practice, and by auditors wishing to report to A challenge with ISO 22301 has been of BCM. This is so that top manage- standard for BCM which can be used by management. The influence of the standard the large number of national documents on ment ensures appropriate resources growing recognition, however, that this needed to become a business- organizations of all sizes and types. These will therefore be much greater than those the subject, which has caused difficulties are provided, establishes policy and led process and encompass preparing for many forms of disruption. organizations will be able to obtain accred- who simply choose to be certified against in gaining agreement. appoints people to implement and ited certification against this standard and In light of this, the discipline became known as business continuity the standard. maintain the BCMS. management (BCM). so demonstrate to legislators, regulators, customers, prospective customers and other ISO 22301 can be used • Clause 6 – Planning Growing pains This requires the organization to interested parties that they are adhering to by organizations of all As governments and regulators began to national standards sought to address this The work on ISO 22301 started in 2006 identify risks to the implementation of good practice in BCM. ISO 22301 also sizes and types. recognize the role of business continuity in issue, including those from Australia, Sin- enables the business continuity manager when an ISO workshop on “ Emergency the management system and set clear mitigating the effects of disruptive incidents gapore, the United Kingdom (UK) and the to show top management that a recognized preparedness ” was held in Florence, Italy. objectives and criteria that can be used on society, they increasingly sought to gain USA. In the UK, BS 25999 was introduced standard has been achieved. At the time, many experts argued that their The committee was then ready to cre- to measure its success. assurance that key players had appropri- to provide a management systems standard to While ISO 22301 may be used for certi- own national standard was best suited to be ate a management system standard with • Clause 7 – Support ate business continuity arrangements in which organizations could obtain accredited fication and therefore includes rather short developed into an International Standard. requirements and intended for certification. Since resources are required for imple- place. Similarly, businesses recognized certification for the first time. and concise requirements describing the As this was clearly no way forward, all Input from the national standards was used mentation, Clause 7 introduces the their dependence on each other and sought When organizations operating internation- central elements of BCM, a more extensive the major players were gathered to identify to develop the initial draft wordings and important concept of competence. For assurance that key suppliers and partners ally started calling for a single International guidance standard (ISO 22313) is being the similarities between the standards. This gradually refined to become a new docu- business continuity to be successful, would continue to provide key products Standard, ISO/TC 223, Societal security, developed to provide greater detail on each spirit of consensus led to the publication of ment bringing together good practice from people with appropriate knowledge, and services, even when incidents occurred. responded by developing ISO 22301:2012, requirement in ISO 22301. a guidance document for incident prepar- around the world. Significant input came skills and experience must be in place A recognized benchmark of good practice Societal security – Business continuity man- ISO 22301 may also be used within an edness and continuity management called from Australia, France, Germany, Japan, to both contribute to the BCMS and in BCM was therefore needed and several agement systems – Requirements. The new organization to measure itself against good ISO/PAS 22399:2007. Republic of Korea, Singapore, Sweden, respond to incidents when they occur.

22 © ISO Focus+, www.iso.org/isofocus+ ISO Focus+ June 2012 ISO Focus+ June 2012 © ISO Focus+, www.iso.org/isofocus+ 23 The MPEG rev lution How is it that we can listen to music and watch videos on devices as different as smartphones and computers ? The answer is the Emmy Award-winning Moving Picture Experts Group (MPEG). Its digital compression standards (such as MP3, MPEG-2 and MPEG-4) have revolutionized the way we use media, by making it easy to Listen and watch create, share, broadcast and play audio and video files within and across a multitude of devices.

Television

Internet

Tablets DVDs/Blu-ray Broadcast Stream

Smartphones

Download Computers Share

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It is also important that all staff are to plan for a return to normal business. against plan. ISO 22301 therefore sources of CO2 emissions were : fossil fuel aware of their own role in responding This simple requirement belies considered requires that the organization select combustion ; non-energy use of fuels ; iron to incidents and this clause deals with thought, as organizations must determine and measure itself against appropriate and steel production ; cement manufactur- all of these areas. what to do once the initial emergency has performance metrics. Internal audits ing ; and natural gas systems. Too much

The need for communication about been addressed. must be conducted and there is a CO2 in the atmosphere has been linked to the BCMS – for instance in tell- The final subsection of section 8 covers requirement that management review climate change. ing customers that the organization exercises and tests, a key part of BCM. the BCMS and act on these reviews. While the impact of human activities has appropriate BCM in place – and Tests are where some element of the • Clause 10 – Improvement on the world’s climate is a contentious preparedness to communicate follow- business continuity arrangements is No management system is perfect at and heavily debated subject, the fourth ing an incident (when normal channels demonstrated to work (a pass) or not the outset, and organizations and their assessment report of the Intergovern- may be disrupted) is also covered here. (fail). For instance, it is possible to test environments are constantly chang- mental Panel on Climate Change (IPCC) if the generator will run by switching it • Clause 8 – Operations ing. Clause 10 defines actions to take warned, “ Warming of the climate sys- on. An exercise may include tests, but is This section contains the main body of to improve the BCMS over time and tem is unequivocal ”, and, “ Most of generally a more nuanced approach that business continuity-specific exper- ensure that corrective actions arising the observed increase in global average simulates some aspect of responding to th tise. The organization must undertake from audits, reviews, exercises and so temperatures since the mid-20 century is an incident. This will usually include ele- business impact analysis to understand on are addressed. very likely due to the observed increase ments of training and building awareness how its business is affected by disrup- in anthropogenic (man-made) greenhouse of how to handle disruptive incidents with tion and how this changes over time. Successful implementation gas concentrations.” Risk assessment seeks to understand difficult and unusual characteristics, as The expected impacts from climate the risks to the business in a structured well as finding out if processes work as To work well, ISO 22301 will need warming are severe and include extreme way and these inform the development expected. organizations to have thoroughly understood heat, drought, extreme storms, rising sea of business continuity strategy. Exercises and tests are fundamental in its requirements. Every line and word has levels and the spread of disease. Stabiliz- ISO 22301 : it is only through structured meaning and the relative importance is ing the climate will require significant exercises – which should stretch the not necessarily reflected by the number of reductions of GHGs. The problem is that The new standard is individuals and teams involved – that words devoted to a topic. conventional sources of energy, including the result of significant an organization can achieve objective Rather than being simply about a pro- coal, are expected to be the main sources global interest, assurance that its arrangements will work ject or developing “ a plan ”, BCM is an of energy until well into this century. cooperation and input. as anticipated and when required. ongoing management process requiring According to sources such as the World • Clause 9 – Evaluation competent people working with appropriate Resources Institute and International Energy

For any management system, it is support and structures that will perform Agency, atmospheric CO2 can only be sta- Steps to avoid or reduce the likelihood of essential to evaluate performance when needed.  bilized by deploying a range of measures. incidents are developed alongside steps Mitigating These include significant increases in energy to be taken when incidents occur. As it efficiency and conservation, wider reliance is impossible to completely predict and on renewable energy and the use of carbon prevent all incidents, the approach of capture and storage (CCS). balancing risk reduction and planning climate change for all eventualities is complementary. Simply put It might be said, “ hope for the best and Solutions and strategies in plan for the worst ”. CCS is a process designed to capture ISO 22301 emphasizes the need for a CO emissions from large facilities such carbon capture and storage 2 well-defined incident response structure. as coal, oil and gas power stations and

This ensures that when incidents occur, other industrial operations before the CO2 responses are escalated in a timely man- by Jeff Walker enters the atmosphere. It is then trans- ner and people are empowered to take About the authors ported through pipelines or other means, the necessary actions to be effective. Life and permanently stored in deep, secure safety is emphasized and a particular Dr. Stefan Tangen Dave Austin has Carbon capture and storage (CCS) needs to be more widely adopted underground formations. point is made that the organization must is Secretary of been Project Leader if it is to assist with mitigating climate change. Since International To capture CO2, three main methods communicate with external parties who ISO/TC 223, Soci- for ISO 22301 and Standards would help to spread this technology, the first steps are be- are used : may be affected, for instance if an inci- etal security, and is Founder and ing taken towards CCS standardization. • Post-combustion capture, the most dent poses a noxious or explosive risk has been involved Director of Opera­ common method, which uses solvent to surrounding public areas. in standardization tional Resilience to separate CO2 from other gases in the The requirements for business continuity for six years. He (Oprel) Ltd. He We, humans, are “a dirty bunch”. Our But the problem is not with the air we flue stack plans are laid out in Clause 8, too. Quickly is also Secretary is an experienced normal activities expel carbon dioxide exhale or most small-scale emissions, • Pre-combustion capture, in which understood, user-focused documents are of JTCG (Joint consultant in busi- (CO2) into the atmosphere. From exhaling since trees and other plants convert CO2 more suitable than the large, unwieldy Technical Coordination Group) on man- ness continuity, ICT continuity and crisis breath to the cars we drive, and from heat- into breathable oxygen. The problem is carbon and hydrogen in the fossil fuel energy source are separated prior to documents suited to auditors. Smaller agement support system harmonization. management. Earlier in his career he was ing our homes to the industries that employ large-scale production emitting CO2 into plans are therefore more likely to be He is a project manager at SIS, Swedish Head of Systems Continuity for the Royal us, daily living produces large amounts of the atmosphere at levels far beyond Earth’s combustion

needed than one large plan. Standards Institute, and holds a PhD in Bank of Scotland. Later, at Siemens, he CO2. The resulting greenhouse gases (GHG) capacity to convert it. • Oxyfuel combustion, in which a fossil A requirement not previously addressed in production engineering. developed and led a business continuity trap heat in our atmosphere, warming it and According to the United States Green- fuel is burnt in the presence of pure business continuity standards is the need consultancy. disturbing the Earth’s climate. house Gas Inventory (2006), the top five oxygen.

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To transport the captured CO2, conven- The first steps tional pipelines (similar to oil and natural Commercially speaking To support the deployment of CCS, many gas pipelines) are used. CO2 can also be transported by ship, road or rail. jurisdictions have released, or are develop- CCS technology is in commercial use : ing, CCS regulations. For example, in the For storage, the CO2 is injected into USA, Environmental Protection Agency onshore or offshore underground geological in Canada, the Weyburn-Midale CO2 areas such as saline formations and depleted Project has injected over 25 million CCS rules relate to injection wells and hydrocarbon reservoirs. It is trapped under- greenhouse gas reporting ; the European Bioplastics tonnes of CO into depleted oil fields ground by overlying impermeable cap-rock 2 Union has its Directive on CCS ; and in and other chemical and physical means. (equal to removing more than six Canada, a number of provinces are devel- The evidence suggests CCS is safe. million cars from the road for a year) ; oping frameworks and regulations related to the transportation and storage of CO . According to a 2009 report from the Car- in Norway, the Sleipner Project has 2 When regulations are proposed, standards bon Sequestration Council of the United stored almost 15 million tonnes of States, CCS can be carried out safely if it are often part of the process. is done properly. Norwegian, Canadian and CO2 in a saline aquifer ; and in Algeria, Standards have indeed been initiated. Algerian CCS projects (see box) have not the Salah CCS Project has injected In North America, CSA Group is working with IPAC-CO2 to develop an accredited detected any CO2 leakage or groundwater over three million tonnes of CO into 2 bi-national Canada-US standard on the contamination. a deep saline formation. geological storage of CO2. To be pub- Although many other projects are lished in 2012, this covers characterizing and selecting storage sites, injection-well underway or planned, CCS is still development, monitoring and verification, not widespread. The reasons for this expectations for post-injection closure, and include high cost, concerns about risk management. It will be offered as a seed Environmental health and safety, lack of carbon document for developing ISO standards. In 2011, ISO approved the formation concerns pricing, doubts about its efficacy and of ISO technical committee ISO/TC 265, public uncertainty. Another major Carbon capture and storage (CCS) based on drive new obstacle is the lack of clarity about a proposal from Canada which recognized “ green plastics ” the rules and requirements project the benefits of International Standards and the advantage of developing appropriate operators must follow. standards when they can do the most good. ISO/TC 265 is chaired by Sandra Lock of

CO2 pipeline as it enters the facility Canada. The Standards Council of Canada at Weyburn. holds the ISO/TC 265 Secretariat in a twin- by Ramani Narayan management – Life cycle assessment – Based on and developed using worldwide ning relationship with the Standardization Requirements and guidelines experience and expertise, international Administration of China.  • To offer end-of-life options such as The benefits of standards CCS standards would recognize that some lastics are everywhere, and used in all parts of our lives – from projects may cross multiple jurisdictions. P recycling and complete biodegradability Proponents are currently using different agriculture to electronics to medical devices to packaging. Growing Also, many jurisdictions that would benefit in selected disposal environments like guidelines and best practices to design, from the rapid implementation of CCS do from 1.5 million tonnes in 1950 to 232 million tonnes in 2010, world- composting, soil, anaerobic digestors. develop and operate CCS projects. This not necessarily have the comprehensive About the author wide plastics use is expected to increase further by 3 %-4 % a year. often requires extensive and protracted expertise required to produce their own consultation with a variety of stakehold- In particular, rapid industrialization in populous countries such as CCS standards. Jeff Walker is In come ISO standards ers and, even then, there can be problems India and China has resulted in strongly increasing demand. Harmonized international CCS standards a Senior Project gaining public acceptance. With the introduction of more envi- would benefit everyone : it would address a Manager with the Plastics are popular because they are • With the traditional petro/fossil carbon ronmentally acceptable bioplastics, ISO key need and support the spread of CCS as Sustainability Pro- lightweight, energy saving, low cost, readily replaced completely or partly by standards play a key role in their regulatory a way of mitigating climate change. gramme at the CSA Harmonized international processable, and have unique and versatile biobased carbon and market acceptance, and contribute to At first glance, International Standards Group. He joined properties that can be tailored for specific the plastic industry’s long-term growth. CCS standards would and new fields of study such as CCS might the CSA Group in • With a reduced carbon footprint and in applications. For the plastics industry to respond to these benefit everyone. seem to be incompatible. After all, are not 2005 and is respon- harmony with the rates and timescale However, concern about the sustainability new sustainability requirements, standards standards about rigid rules to ensure things sible for standards of the biological carbon cycle and environmental impact of plastics is were needed. ISO technical committee ISO/TC are always done in a certain way, while new development support for North American • To take into account the carbon dioxide driving the development of new “ green 61, Plastics, developed two standards that CCS standardization would provide public fields of study are dynamic with changing and International Standards in a variety of and environmental footprint from con- provide a platform for future work in the area : credibility and facilitate the wider deploy- norms and practices ? fields. Mr. Walker is currently engaged in plastics ”. verting feedstock to product (the manu- ment of appropriate and safe operations. In reality, there are different kinds of CSA Group’s Canada-USA standard for Plastics are therefore being increasingly facturing process footprint) by using • ISO 17422:2002, Plastics – Environ- CCS-specific standards could help to address standards for different situations, and stand- the Geological Storage of Carbon Diox- re-engineered : life cycle assessment (LCA) methodol- mental aspects – General guidelines the unique requirements of these projects ards developers need to use the appropriate ide and is the Secretary of ISO technical • To use biobased feedstocks (agricul- ogy – ISO 14040:2006, Environmental for their inclusion in standards and provide assurances that projects have forms for the situation. However, it will be committee ISO/TC 265, Carbon capture tural crops, residues and biomass) management – Life cycle assessment • ISO 15270:2008, Plastics – Guide- adhered to internationally accepted practices important to ensure that standards do not and storage (CCS). Mr. Walker holds a rather than the current petro/fossil – Principles and framework, and lines for the recovery and recycling of for safety and environmental integrity. impede innovation. Masters in Engineering, and an MBA. feedstock ISO 14044:2006, Environmental plastics waste.

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ISO 17422 provides guidance on the or carbon dioxide and methane evolved is The future ISO 16620, Plastics – Deter- inclusion of environmental attributes in a direct measure of the amount of carbon mination of biobased content, will consist plastics standards. It is written primarily for substrate being used by the micro-organism of three parts : standards writers planning to incorporate (percent biodegradation). This fundamental, • Part 1 : Test methods for determining environmental provisions and includes guid- basic biology forms the basis for the various the biobased-carbon content ance on aspects such as LCA, minimizing ISO/TC 61 standards. • Part 2 : Calculating and reporting environmental impact and balancing product biobased-carbon content performance with environmental impacts. ISO 15270 provides guidance to the Plastics are being • Part 3 : Determination and reporting of plastics industry in developing sustainable increasingly biobased-plastic content. global infrastructure for plastics recovery Inside out re-engineered. Biobased plastics are not necessarily and recycling, as well as markets for biodegradable-compostable. For example, recovered plastics. The standard includes biobased polyurethane (PE), polyethylene Innovating guidance on mechanical, chemical/feedstock Within ISO/TC 61, subcommittee SC 5, terephthalate (PET) or polyurethanes (PU) and biological-organic recycling, and on Physical-chemical properties, working group are not biodegradable-compostable. The the standards energy recovery. WG 22, Biodegradability, has developed a end-of-life strategy for these biobased series of standard test methods that teach plastics is recycling. development process readers how to measure and report percent Poly(lactic) acid (PLA), polyhydroxyal- biodegradability (percent carbon of the test kanoate (PHA), starch, cellulosic plastics are substrate utilized by the microorganisms) in 100 % biobased and fully compostable (bio- a targeted end-of-life disposal environment degradable under composting conditions). like composting (ISO 14855, ISO 16929), However, not all biodegradable-com- soil (ISO 17556), and anaerobic digestion postable plastics are biobased. Examples (ISO 15985). are polybutylene adipate-co-terephthalate Specification for compostable plastics (PBAT), and aliphatic polyesters, which (ISO 17088) provides a set of criteria to be are fully biodegradable under composting met to make claims of compostability for conditions but derived from petroleum/ plastics and used by certification organiza- natural gas feedstocks.  tions worldwide.

Biobased plastics About the author As discussed earlier, replacing petro/ Dr. Ramani Biodegradability explained fossil carbon with biocarbon offers the Narayan holds intrinsic value proposition of a neutral or the title of Univer- As an end-of-life option, biodegradability zero material carbon footprint. This arises sity Distinguished uses the power of micro-organisms in the from the short in-balance carbon cycle in Professor in the De- selected disposal environment to completely which the rate and timescale of carbon partment of Chemi- remove true biodegradable plastic products. sequestration into plants (agricultural crops, cal Engineering & This takes place through the microbial food residues or biomass) is in balance (1 to 10 Materials Science chain – promptly, safely and effectively. year cycle) with the rate and time scale of at Michigan State When discussing or reporting the bio- use and ultimate disposal of product – a University. He is Chair of ISO technical degradability of a product, the “ disposal zero material carbon footprint. In contrast, committee ISO/TC 61, Plastics, subcom- by Nicolas Fleury and Trevor Vyze The Living Lab environment ” must be clearly defined. the petroleum or natural gas feedstocks mittee SC 1, Terminology, as well as These frameworks include the compost- form over millions of years and are not in Convenor of working group WG 23, Test Simpler, faster and better are the buzz ing (compostable plastic), soil, anaerobic balance with the use cycle. methods for bioplastics, of SC 5, Physical- For ISO – the world’s largest developer of International Standards words for the “Living Lab”, which were first digester and marine environments. Already in the market are biobased chemical properties and technical expert – satisfying customers has been a goal for more than 60 years. Most presented in the July-August 2011 issue of “ Reporting time to complete biodegra- resins – polyethylene (PE), polyethylene on SC 5/WG 22, Biodegradability, and ISO Focus+. The Living Lab is as much a dation ” is the time required for complete terephthalate (PET), polyamides (nylons), WG 24, Guidance on environmental provi- recently, in an ongoing effort to further meet market demands for culture as it is a project. It allows ISO to microbial assimilation of the plastic in the polyurethanes (PU) and polyesters. New sions in plastics standards. Dr. Narayan is timely standards, ISO has undertaken a remodeling of its standards experiment with ideas, and then implement selected disposal environment. biobased resins include poly(lactic) acid also Convenor of ISO/TC 122, Packaging, development process. them if they work. We can then broaden Micro-organisms use carbon substrates as (PLA) ; and also accepted in the market SC 4, Packaging and environment, WG 7, the benefits for the good of all. This com- “ food ” to extract chemical energy for their are PHAs (polyhydroxy alkanoates) and Organic recovery. Among his activities, Take, for instance, ISO’s expanding motivations for developing standards and plements the existing processes which, by life processes. Under aerobic conditions, the starch, cellulosic derivatives and blends. he is very involved in the area of biobased portfolio of technical activities. In the 20 their expectations, practices and cultures definition, are already well established and carbon is biologically oxidized to carbon WG 23, Test methods for bioplastics, under and biodegradable polymeric materials most recent committees created, the range differ accordingly. This is one of the many practiced by all the committees. dioxide inside the cell, releasing energy SC 5 was formed to provide comprehensive, and has commercialized several biobased of work varies from technological subjects reasons why standards development needs For example, if an ISO member or com- that is harnessed by the micro-organisms. harmonized ISO standards for measuring and biodegradable product technologies. such as biogas, to more unconventional to become simpler (is it easy to explain to mittee has an idea to try something new, Under anaerobic conditions, carbon and reporting biobased carbon and biomass His article in Materials Research Society areas, such as traditional Chinese medicine. stakeholders ?), faster (who wants to wait ?) instead of rejecting it or waiting for the dioxide and methane are produced. Thus, content, as well as the carbon and environ- provides the science behind the evolution These new committees – some of them and better (is it flexible enough to help all review process, we can simply select a pro- a measure of the rate and amount of carbon mental footprint data of biobased plastics. and emergence of bioplastics. newcomers to standardization – have diverse sectors ?). ject or committee, and try it out – a sort of

30 © ISO Focus+, www.iso.org/isofocus+ ISO Focus+ June 2012 ISO Focus+ June 2012 © ISO Focus+, www.iso.org/isofocus+ 31 Planet ISO

countries. We, therefore, eagerly anticipate their attendance. We are especially pleased because 27 countries have already registered as participants and observers.

ISO Focus+ : What motivates your involve- ment in this work ? Jacques Lair :  Since 2003, I have been the chair of ISO/TC 59, Buildings and civil engineering works, SC 17, Sustainability in buildings and civil engineering works. I am particularly interested in all aspects of sustainability. I also believe that my experience as a contractor/manager and a property developer will help me facilitate the successful develop- ment of a series of International Standards including an international management system standard. Anyone wishing to attend the ISO/TC 268 plenary in the first week of July, at AFNOR in Paris, should contact bernard.leservoisier@ afnor.org (ISO/TC 268 Secretary). On the path to sustainable communities Please note that the NWIP ballot for ISO 18255-1 runs until 3 July 2012. more than 40 000 documents in English and On 2-6 July 2012, AFNOR, the ISO member for France, will be hosting a meeting of French have to be converted, which should a newly formed ISO technical committee (TC), ISO/TC 268, Sustainable development Fouad Awada, Project Leader, be achieved by end of 2013. in communities. ISO 18255-1 (communities’ The move towards XML publishing also The scope of ISO/TC 268 will encompass a series of International Standards to encourage sustainable development and means a move towards simplifying the the development and implementation of holistic, cross-sector and area-based approaches resilience management system) drafting process for standards developers. to sustainable development in communities. Standardization in this field will provide With the new XML format, ISO hopes supporting techniques and tools to help communities and other interested parties become “ test drive ”. If the results are positive, then the new Online Browsing Platform (OBP), this will allow experts to use their time to more resilient and achieve their goals. The work programme will include management the good idea can be fed into our process. which is based on standards being available work more on the content of the standard, system requirements, guidance, and related standards. In addition to piloting a completely new in XML format. and focus less on the standard’s format process for drafting standards, we have and appearance. Jacques Lair, ISO Focus+ : What are the added benefits ? committees experimenting with : The Online Browsing Platform This is why we intend to soon review the Chair, ISO/TC 268 Jacques Lair : To foster consensus among • Using WIKI for the development of requirement that drafts should be submitted interested parties at all stages in the devel- Accessible at www.iso.org, the OBP standards in the ISOSTD Template. In future, the opment of their projects, e.g. conception, offers access to the full collection of template should be replaced with something operation and end-of-life, is essential for Publishing redline standards (showing • terms, definitions and graphical symbols that still shows the basic structure of an communities. revision marks) from all ISO standards, as well as codes. ISO standard, but is easier to work with. In The proposed series of International Stand- ards will contribute to : • Using online surveys to gather user In addition, it provides details about the the meantime, from July 2012, documents Generating and building up consensus on feedback content of a particular standard (foreword, • received in Word format from technical integrated approaches table of contents, introduction, scope and • Changing the format of standards so committees will be converted into XML • The evolution of cross-sector, multidiscipli- that they are more user-friendly. bibliographical references), and allows when they have reached the publication nary, life cycle and global costing policies users to run full-text searches and use stage, and will be published in paper and • The improvement of efficiency, resilience advanced filtering options. This represents PDF, as well as in an ePub format compat- and sustainability. Satisfying customers has a useful resource for experts by increasing ible with most ebook readers. ISO Focus+ : Can you tell us more about co-ordination, and for standards users by These are just a few examples of what ISO Focus+ : What results do you expect this future management system standard ? ISO Focus+ : Why do we need standards for from the inaugural meeting of ISO/TC 268 been a goal for more allowing customers to better understand XML can now offer, and we are continu- Fouad Awada : The main aim is to promote sustainable communities ? in July ? than 60 years. the content of a standard before buying it. ing to work on a number of initiatives to the sustainable development of communi- In addition, it helps to avoid duplication in improve the user experience for standards Jacques Lair : An ISO International Standard Jacques Lair : At its inaugural meeting, ties. The concept of communities will have the technical work. and, in particular, a management system stand- ISO/TC 268 will have to finalize : to be spelt out, but, as food for thought, developers and standards users, and to ard, is vital. There are several certifications we may assume that it refers to urban and As part of this phased approach, the • Its own institutional arrangements Flexibility and speed also depend on provide ISO members with new opportu- in the world as well as many tools or labels. rural settlements and to their interested and OBP currently contains terms and defini- • The work programme and the respec- ISO’s publishing process. In ISO Focus+ nities. We will continue to keep the ISO Stakeholders are confused because there is tive responsibilities of ISO/TC 268 and concerned parties. last year, we highlighted ISO’s strategic tions extracted from the entire catalogue of community up-to-date !  no consensus on the evaluation of community ISO/TC 268 subcommittee SC 1, Smart The entry through management systems decision to introduce XML publishing, and ISO standards, more than 4 000 graphical projects from cradle to grave, hence the need urban infrastructure metrics highlights the importance not only of good the benefits of this technology for stand- symbols and all country, currency and for ISO standards on sustainable development • The establishment of working groups and technical solutions but, more importantly, Nicolas Fleury is Director of Marketing, and resilience in communities. of the good practices of those who take languages codes, and the preview of more Communication & Information at the ISO Central the schedule for their meetings. ards users, standards developers and ISO ISO/TC 268 will develop a series of Inter- decisions. A decision maker who sets up than 500 standards. Standards are added Secretariat. members are now being realized. national Standards applicable to urban or rural The success of the inaugural meeting monitoring tools, who encourages interdis- regularly as ISO is currently converting the The first phase of the project has been Trevor Vyze is Director of Standard Development communities, including business or commercial crucially depends on the participation of a ciplinary work, who establishes procedures achieved, and one of the concrete results is whole catalogue into XML. A major task, Department at the ISO Central Secretariat. centers, industrial or residential areas. large number of experts from a wide range of for consultation, who addresses issues on

32 © ISO Focus+, www.iso.org/isofocus+ ISO Focus+ June 2012 ISO Focus+ June 2012 © ISO Focus+, www.iso.org/isofocus+ 33 Planet ISO Management Solutions a territorial basis within an integrated eco- Information technology, under which MPEG nomic, social and environmental framework, operates as subcommittee SC 29, Coding of will be closer to what we expect to achieve audio, picture, multimedia and hypermedia with this standard. information, working group WG 11, Coding Sustainable events Decision making based on an opaque of moving pictures and audio. process in a compartmentalized organization, The celebration was also attended by the with strategies developed which focus on the International Telecommunication Union problems to be solved without an overall vision, (ITU) with which MPEG has developed two will not hit the marks we intend to lay down. video compression standards and is currently It is still too early to say whether the developing the High Efficiency Video Coding proposed standard will include guidelines (HEVC) standard, and the World Intellectual or specifications, whether it will need to be Property Organization (WIPO). further elaborated in one or several additional Dr. Leonardo Chiariglione, Chair of ISO/IEC standards, or whether it will focus on policy JTC 1/SC 29, said : “Digital media have makers themselves or on the projects they brought users a revolution in the way media implement. All these points will be clarified are created, distributed and consumed with in the coming months. profound ramifications in industry, society and individuals. Digital media are now an integral ISO Focus+ : Who is the target audience part of the life of billions of people – making (i.e. the users) ? MPEG celebrates 100th meeting it better, more interconnected and more social. The MPEG 100 event will be an important Fouad Awada : Any entity, public or private, The Emmy Award-winning Moving Picture engaged in community development which, opportunity to confirm that international Experts Group (MPEG), developer of audio organizations maintain close cooperation in as previously pointed out, we currently under- and video digital compression standards stand as urban and rural development, will be charting the future of digital media.” such as MP3, MPEG-2, MPEG-4 that have The MPEG Group has won three of the potentially concerned by this standard. National helped launch the multi-million dollar MP3, and local governments and their operational coveted Technology and Engineering Emmy set top box, DVD and mobile communica- Awards presented by the US National Academy agencies are obviously prime targets. But tion industries and are used by millions of of Television Arts & Sciences (NATAS) for the list of interested and concerned parties people worldwide on a daily basis, held its outstanding achievement in engineering and is very broad and it includes professionals th 100 meeting in Geneva, Switzerland, in technical development. The awards covered : and investors involved in urban and rural April-May 2012. ISO 20121 – for industry, by industry development. • The MPEG-4 Advanced Video Coding The “ MPEG 100 Event ” celebrated close (AVC) standard. The related ITU-T Video to a quarter century of intense activity that Coding Experts Group also received an ISO Focus+ : What is the expected value of has seen thousands of digital media experts such a standard ? Emmy Award for its role in the work on from tens of countries and hundreds of com- this standard by Fiona Pelham In action Fouad Awada : International Standards are panies working collaboratively to advance MPEG-1 and MPEG-2 – compression coding important tools to enhance the quality of the frontiers of technology. • The standard takes the management associated with video CD and MP3, digital products, services and practices in general. The event is attended by top officials of systems approach familiar to thousands TV set top boxes and DVD. ISO 20121 is a management system standard which will This new standard will yield comparable ISO and the International Electrotechnical support the implementation of sustainability in the event industry. of organizations worldwide through the benefits for all interested and concerned Commission (IEC), who cooperate within Launched in 1948, the Emmy Awards hon- success of standards such as ISO 9001 parties. the joint technical committee ISO/IEC JTC 1, our development and innovation in broadcast The event industry is a global, vibrant and growing industry. Whether (quality management) and ISO 14001 technology and recognize companies, organi- sport, business or cultural, events are a way of catalyzing behaviour (environmental management). Because the zations and individuals for breakthroughs in technology that have a significant effect change. The new ISO 20121 standard aims to support organizers of management system approach is a flexible on television engineering. Award winners events of all types, from local celebrations to “ mega events ” such as one, it responds to the unique needs and are determined by a panel of distinguished nature of the diverse organizations mak- professionals in the television, broadcast and the Olympic Games, to ensure they leave behind a positive legacy. ing up the event sector. At the same time, new media arenas. The standard is also relevant for members of the event industry sup- it offers a methodology based on expert ply chain including : venues, caterers and any other company whose international consensus for achieving Innovation for sustainability clients are majority event-related. positive results in the implementation of “ Innovation for sustainability ” is the theme sustainability. of the open session that will take place dur- ISO 20121 is applicable to any organiza- ing the 2012 ISO General Assembly on 20 Conferences, concerts, sporting events, events, and for removing or reducing them tion or individual – including clients, sup- September 2012 in San Diego, USA. exhibitions and festivals can offer a wide to the maximum through improved planning pliers and event managers – involved with The event will look at how sustainable and range of public, local community and eco- and processes. all types of events, including exhibitions, green strategies can be good for business with the help of International Standards. nomic benefits. However, staging an event Among stakeholders who have provided sporting competitions, concerts, etc. It is Highlighting the importance of striving for can also generate negative economic, envi- input to the development of the standard as relevant for small conference meetings a green economy, the event will present the ronmental and social impacts. For example are members of the sustainability team as for large-scale sporting events. One of views of business, developing countries and material waste and energy consumption can for the London 2012 Olympic and Para- the results of using the framework is likely small and medium enterprises. Participants have negative impacts on local communities. lympic Games. The Head of Sustainabil- to be an increased level of communication will learn about green technologies and sus- ISO 20121:2012, Event sustainability ity, David Stubbs, comments : “ London within the event industry concerning their tainable innovations and the enabling role management systems – Requirements with 2012 are proud to have been the catalyst approach to economic, environmental and of International Standards, with examples from the fields of IT, mobility, smart cities guidance for use, will make a great difference for ISO 20121. This is a piece of legacy social impacts. and buildings. to the event industry. It provides a tool for with the potential to transform how events ISO 20121 will provide a useful frame- Karen Higginbottom (left), Chair of ISO/IEC JTC 1 and Dr. Leonardo Chiariglione, The event is hosted by ANSI, ISO member identifying the potentially negative social, around the world consider their economic, work for demonstrating commitment to Chair of ISO/IEC JTC 1/SC 29 at the 100th meeting of the Moving Picture Experts Group (MPEG). for the USA.  economic and environmental impacts of environmental and social impacts.” sustainability in a globally recognized

34 © ISO Focus+, www.iso.org/isofocus+ ISO Focus+ June 2012 ISO Focus+ June 2012 © ISO Focus+, www.iso.org/isofocus+ 35 Management Solutions manner. Events based in different geo- latter standard may be relevant in consid- Best practice and reputation • Type of event graphical locations around the world will eration of social issues. • Physical item, which describes the In summary, ISO 20121 is a standard cre- experience different sustainability issues, The aim is ISO 20121 will be used various components such as size of the ated for the event industry by a significant but they will all be able to implement the around the world by the event industry exhibition, type of facility, associated number of those who currently work within ISO 20121 framework. Once a user of the on all types of events, whether business, print material, etc. and the event industry, understand the process of standard has identified the issues which are cultural or sport. Events of any size have planning an event and how this framework • Miscellaneous. relevant to their unique situation, further tremendous power to make a difference could be implemented. Unlike a business stages of the standard will support them with to society through knowledge transfer or ISO 25639-2:2008, Exhibitions, shows, which could operate the same way 365 days setting targets, creating an action plan and legacy projects. fairs and conventions – Part 2 : Measure- a year, the event industry is cyclical in nature monitoring and measuring steps taken. The ment procedures for statistical purposes, Just as elements of ISO 26000 inspired and dependent on a significant supply chain. standard creates a way of working which provides standard measurement procedures parts of ISO 20121, it is possible that the However, while every event is different, the should be reviewed at regular periods to to increase confidence in statistics related implementation of ISO 20121 will inspire process for an event has a similar structure ensure constant improvement. to exhibitions. greater consideration of social responsibility. which will enable a management system Stephen Tan, Chair of the ISO project approach to work well. ISO 26000 input committee that developed the standard, Development background ISO 20121 provides a framework for commented : “ International consensus on Among the work that provided input for all members of the event supply chain the set of terminologies of ISO 25639:2008 ISO 20121 is ISO 26000:2010, Guidance ISO 20121 has been created by the event (venues, production companies, caterers, provides the common reference that on social responsibility. A number of the industry for the event industry. In July etc.) to consider their social, economic and enables a high level of transparency and team involved in developing ISO 26000 2005, when London won the right to host environmental impacts. It is relevant for all professionalism in an increasingly global also participated in creating ISO 20121 the London 2012 Olympic and Paralympic sizes of event, and for all types of event – exhibition arena. Industry players, which One example of ISO 26000’s influence Games, the Head of Sustainability, David business, sport and cultural. The potential include exhibition organizers, contractors, on the new standard is in the area of issue Stubbs, was keen to find a way to demon- usage of ISO 20121 is therefore significant. ISO 25639 venue operators, freight forwarders and identification. A key part of ISO 20121 strate that the sustainability commitments Among its key benefits recognized by users auditing firms, are able to communicate asks users to identify and understand their made in the bid would be transformed into who have trialled it, are the following : consistently to all companies and corpo- economic, social and environmental issues the most effective action. • Best business practice rations. This facilitates the evaluation of and impacts. A common question asked by Following talks with the British Stand- for clarity It makes sense to take an organized statistical information and thereafter, the users who are not familiar with a manage- ards Institution (BSI), this led in 2006 processed approach to managing economic, decision-making process." ment system process is : “ What should my to the BSI’s launching work to develop environmental and social impacts. In addi- Greater transparency for issues be ? ” BS 8901, Specification for a Sustainability tion, what gets monitored and measured Implementation Management System for Events, with the gets reduced, so there are likely to be lower worldwide exhibition industry participation of experts from the event overheads. Since its publication, ISO 25639 has been ISO 20121 provides industry, standardization and sustainability. • Reputational advantage used by many national exhibition industry a framework for The standard was published in 2007 and Using a recognized international frame- associations and has gained international understanding trialled by a number of users, leading to an work will enable leaders in sustainability An ISO standard brings greater transparency and consistency to the recognition and acceptance. improved version which came out in 2009, to demonstrate their actions in a credible exhibition industry worldwide by providing internationally agreed The Global Association of the Exhibi- the social, economic and which was also trialled. Users of one or other and transparent way.  terminology and statistical methods, thus reducing the potential for tion Industry (UFI), a leading worldwide environmental impacts of the editions who provided input included : association for exhibition organizations, of the event industry. Old Trafford Manchester United Football misunderstanding and disappointments between organizers and has aligned its terminology and measure- Ground, Lord’s Cricket Ground, and events exhibitors. ment procedures according to ISO 25639. such as the Manchester International Festival About the author UFI, which represents 587 member and the Meeting Professional International It should be clear to anyone familiar ISO 25639:2008 is the first International ISO 25639-1:2008, Exhibitions, shows, organizations in 85 countries, said the European Meetings and Events Conference with the event industry that events vary Fiona Pelham is Standard for exhibitions, shows, fairs and fairs and conventions – Part 1 : Vocabulary, ISO standard is a very useful reference for in London 2008. Months after the launch in size, attendee types, locations, content Managing Direc- conventions. It consists of two parts, respec- includes terms and definitions often used clarifying definitions with its stakeholders, of the second edition, there was evidence and many other factors, making it virtually tor of Sustainable tively addressing exhibition terminology in the exhibition industry. It facilitates especially those from outside the exhibi- that BS 8901 was being implemented in impossible to define a single list of issues Events, Ltd. She is and statistical methods. a common and universal interpretation tions industry. North America and across Europe. relevant to the entire international event the Chair of ISO/ of this terminology, facilitating under- ISO 25639 has been adopted either industry. Instead of promoting a check- In January 2010, work began within ISO to PC 250, Sustaina- Industry best practice standing between industry players. It also through direct use or adoption as a national list, ISO 20121 promotes the creation of a develop the international edition, ISO 20121. bility in event man- helps improve professionalism and raise standard by countries such as the United process to allow each user to identify their More than 30 countries and liaison bodies agement, develop- Lee Mong Ni, Secretary of the ISO pro- standards for the exhibition industry. The Kingdom, France, Republic of Korea, own appropriate issues. participated in the work within the ISO ing ISO 20121, and ject committee that developed the standard, standard serves as a guideline for industry Malaysia and Singapore. The ISO 20121 guidance for issue project committee, ISO/PC 250, Sustain- has been Chair of the British Standards comments : “ ISO 25639 helps minimize players to be more discerning with regard Ms. Dilys Yong, Chairperson of the identification refers to the impact list ability in event management, resulting in Institution (BSI) technical committee ambiguity, confusion and misunderstanding of to the various statistical data released on Singapore National Mirror Committee, com- included in ISO 26000. This is intended the publication in June 2012 of ISO 20121. BS 8901, Sustainability management terms used in the exhibition industry. It also exhibitions. mented : “ Since ISO 25639 was published to allow users of both standards to take Since the idea for the standard in 2005, systems for events, since 2007. She leads provides a basis for objective comparisons in 2008, the standard has been implemented ISO 25639-1 groups terms into four a comparable approach in defining and the development process has been led by the not-for-profit Positive Impact which and evaluations across exhibitions around by more than 90 % of the trade exhibition categories : understanding issues, as required by their members of the event industry from around delivers education internationally for the the world, and helps prospective exhibitors organizers in Singapore.” unique circumstances. the world who have experience of event event industry, and she co-authored Mak- to better gauge the quality of the exhibitions. • Individual and entity, which lists and After a systematic review, ISO 25639 It makes sense to highlight content from management and sustainability leadership ing Events More Sustainable published This, in turn, helps them to decide in which classifies the various types of people was recently confirmed, without amend- ISO 26000 for users of ISO 20121, as the initiatives. by BSI. exhibitions they should participate ”. involved in the exhibition industry ment, for another five years. 

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by Didier Hamon Aéroports de Paris designs, develops The Paris airport authority, and operates airport platforms such as Social Aéroports de Paris (ADP), has Paris-Charles de Gaulle, Paris-Orly and been pursuing a proactive and Paris-Le Bourget, in France. With 88 innovative environmental and million passengers handled in 2011, responsibility sustainable development policy Aéroports de Paris ranks first among for many years. In line with European airport authorities in terms Aéroports de Paris takes this approach, the group closely of passenger traffic. The group, which ISO 26000 on board monitors social responsibil- enjoys an exceptional geographical ity developments and innova- location and a strong catchment tions. This led to Aéroports de area, is pursuing a strategy aimed at Paris providing input towards the developing its handling capacity and creation of ISO 26000 on social improving the quality of its services. responsibility and taking a keen interest in the groundwork for It is also committed to increasing its the development of the standard. retail and real estate activities. In 2011, the group’s turnover was EUR Aéroports de Paris has, for a long time, 2 502 million, and its net result was been focusing on environmental management, EUR 348 million. and was in fact one of the first airports to be certified to ISO 14001 on environmental management. As a result of such certification, an annual non-financial rating of the group Benchmarking has been carried out since 2003. Through this voluntary, non-financial Beyond this, we also seek to compare this rating, the group was able to embed its performance level with other national, as sustainable development policy within its well as European and global, businesses. We various divisions, and to create a dynamic believe ISO 26000 will ultimately facilitate continual improvement approach in all this type of comparison, even though the standard remains a set of guidelines. We spheres of corporate social responsibility will also be in a position to use it for our (CSR) under review. different activities. Better anticipation Aéroports de Paris The Environment and Sustainable Development Division of Aéroports de took a keen interest Paris viewed the standardization work on in the groundwork ISO 26000 as a means of further formalizing for the development its approach, for instance through the use of of ISO 26000. a terminology shared by all. The first drafts of the standard confirmed the choices we Aircraft noise had made for our analysis and helped us This standard represents a major step measurement near identify new progress areas. forward which helps us improve our per- aircraft landing place Our rating encompasses issues such formance in different areas. It will also using a sound meter, Paris-Charles de as governance, the environment, human enable other businesses to identify their Gaulle. resources, human rights, behaviour in the own objectives in their fields of activity. market and societal commitment. For several Following the publication of the stand- years, we have reached a rating score of 3 on ard, we requested our non-financial rating a 1 to 4 rating scale, a level of performance agency to assess where we stood against that is constantly improving. In 2010, we the standard’s guidelines. The score we extended this good practice to our four main achieved (3 out of a rating scale of 4) subsidiaries and were thus able to identify proved the progress we had made through

a consolidated performance level for our : Aéroports de Paris − LUIDER, Emile LA COMPANY our proactive approach for several years.

group. This initiative also helps improve the Photo Let me just highlight some of our key dynamics within each of our subsidiaries. Péninsule 2F2, Terminal 2F, Paris-Charles de Gaulle. concrete initiatives. Photo : Aéroports de Paris − STROPPA, Philippe − Studio Pons

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Photo : Aéroports de Paris − LUIDER, Emile − LA COMPANY Photo : Aéroports de Paris − STROPPA, Philippe − Studio Pons perspectives for us, as well as communica- tion opportunities on our improved CSR performance. As a result of this policy, our group ranked as the best-performing European airport platform in 2011, in terms of sustainable development and corporate social responsibility according to VIGEO’s rating (the leading European expert in the assessment of companies and organiza- tions with regard to their performance and management of CSR issues) and the ASPI Eurozone Index (composed of the 120 best rated companies in the Eurozone for sustainable development). Our ambition is to ultimately become the European reference in our business sector for corporate social responsibil- ity. And, to put it simply, we are well on our way. 

About the author

Initially trained as a magistrate, Didier Hamon has been the Environ- View of terminals 2ABCD and the Sheraton hotel from the Paris-Charles de Gaulle aerodrome control tower. ment and Sustain- able Develop- Photo : Aéroports de Paris − LAFONTAN, Mikaël et SEIGNETTE, Olivier ment Director of Sustainable commitment Aéroports de Paris We support the growth of the Ile-de- since 1993. He was France region by establishing partnerships previously in charge of communications. with economic players and communities. Since 2002, he has been the Chairman of We have set up several training and employ- the social housing association, Comité ment assistance programmes such as, for Habitat CDG. As part of his duties at instance this year, the regional AERO Aéroports de Paris, he demonstrated his Compétences programme. We help promote commitment to integrating social and the attractiveness of the region alongside environmental concerns into the develop- such partners by taking part in the regional ment of the Ile-de-France platforms both promotion initiatives of the business hub in their urban and peri-urban contexts. Hubstart Paris or working with the business Didier Hamon was also Secretary- start-up organization, Aéropôle. We have General of the National Higher School made strong commitments to reduce our Air sampling analysis using Paris-Charles de Gaulle laboratory’s canister. for Industrial Design (Ecole Nationale Supérieure de Création Industrielle), CO2 emissions and we are carrying out an ambitious energy policy. CSR is a very efficient tool for prevent- Executive Assistant of the Minister of We have welcomed this ing risks and analysts use it to assess pub- Culture, Communication, Great Works CSR is part of the strategy new standard which licly traded companies. It also serves as a and the Bicentennial (Mr. Jack Lang) and, offers new improvement powerful lever for business management. subsequently, of the Minister of Trans- Following the example of Aéroports de Yet, this approach is only successful if port, Equipment and Housing. Paris within the scope of its 2011-2015 perspectives for us. it is supported by all employees. This is He was awarded the titles of Cheva- strategy, the CSR approach will of course why we have initiated a process aimed at lier de la Légion d’Honneur (Knight naturally become part of the strategy of other thereby increasing trust among employees, integrating CSR as thoroughly as possible of the Legion of Honour) and Officier businesses as well as that of our partners. It suppliers, customers and the public at large into our organization. de l’Ordre National du Mérite (Officer enables companies to be more transparent as to the capacity of a company to meet We have thus welcomed this new of the National Order of Merit) of the about social and environmental aspects, Accessible reception counter at the Paris-Charles de Gaulle Terminal 2 E their expectations. standard which offers new improvement French Republic.

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of US policy and technical positions in the international arena. The USA is committed to developing globally relevant, responsive standards, and the United States standards strategy itself supports the multiple-path approach to standardization. Many standards-developing organizations operate on the international stage. What matters is that standards be developed in accordance with the principles of the World Trade Organization Technical Barriers to Trade (WTO TBT) Agreement – openness, balance, consensus and due process – and include all other elements that are the hallmarks of the strongest and most effective standards and conformance solutions.

ISO Focus+ :  What motivated you to propose the USA as the venue for the ISO General Assembly in 2012 ? the past several years, ISO/IEC JTC 1 has Standards that are so crucial to the health introduced a number of key areas of work of the overall global marketplace. Joe Bhatia :  ANSI is proud to be hosting addressing important priorities in the global this year’s General Assembly (GA) in San marketplace, including cloud computing, ISO Focus+ : ANSI also provides the sec- th Diego, California. ANSI is among the most smart grid, energy efficiency, and environ- retariat for ISO/TC 242, Energy manage- 35 active ISO members because we know that mental impact. ISO/IEC JTC 1 has also ment (jointly with ABNT of Brazil). The th standards and conformance are critical to expanded the existing work programmes ISO 50001 energy management standards ISO General addressing the technological, economic, and for accessibility, biometrics, personal developed by the TC appear to be “ on fire ” 35 Assembly societal challenges that we all face globally. identification, and security. And just this with rapid adoption worldwide. What is your ISO Hosting the ISO 2012 GA reaffirms the past year, JTC 1 published a brand new reaction and what explains this success ? US commitment to the importance of inter- standard, ISO/IEC 27035:2011, Information Joe Bhatia : As the Secretariat of ISO/TC national standardization, raises awareness of technology – Security techniques – Informa- 242, Energy management, alongside ABNT, international standardization within the US tion security incident management, which General ANSI could not be more pleased with the government and industry, and contributes provides an information security incident global success of ISO 50001. Effective to the spirit of international cooperation management approach for use by organi- energy use is critical for everyone – from that drives the standardization community. zations large and small around the world. 17-22 September 2012 the consumer at home to major, multina- Assembly If there is one key element that is critical San Diego, California, U.S.A tional corporations. And with world energy to developing the strongest solutions, it is prices soaring and calls for energy security broad participation. With potentially more ISO standards – coming from governments, businesses, and than 600 invited delegates from 163 ISO particularly ISO 9000 and consumers alike, the demand for organiza- 2012-05-04 11:54:48 member countries and other international or ISO 14000 – are “ very tions to manage their energy performance regional organizations, this year’s GA is sure assessment activities that directly impact important to the business has never been more acute. ISO General Assembly San Diego 2012_FINAL_EN.indd 1 Joe Bhatia, President and CEO of the Amer- to be a highly interactive and diverse event businesses and consumers in nearly every Companies and organizations around the ican National Standards Institute (ANSI) that is focused on dialogue and action. As fabric of San Diego.” industry and product line. We initiate world have already reported substantial th host, we look forward to this opportunity to which will host the 35 ISO General Assem- activities that address national and global benefits associated with the implementa- demonstrate US commitment and celebrate bly in San Diego, USA, from 19 to 21 Sep- priorities through standardization solutions, Every single area in which ISO/IEC JTC 1 tion of ISO 50001, including significant International Standards as a global solution. tember 2012. and facilitate the public-private partner- is active has a profound impact on the way reductions in power consumption, carbon ships that enable those solutions. Electric that we share information and communicate emissions, and energy costs. While indi- ISO Focus+ :  The American National vehicles/e-mobility, homeland security, – not only within our own industries and vidual organizations cannot control energy Standards Institute (ANSI) has provided the our mission is to enhance both the global and nanotechnology are just a few of the countries, but across sectors and national prices, government policies, or the global S. Joe Bhatia, ANSI President international leadership of joint technical competitiveness of US business and the front-page issues that ANSI is currently borders as well. So ISO/IEC JTC 1 is economy, they can substantially improve and CEO. committee ISO/IEC JTC 1, Information quality of life in the USA by promoting and addressing through standards coordination really focused on facilitating information the way they manage energy through the technology, since the outset. Why has ANSI facilitating voluntary consensus standards activities. and communication technology (ICT) use of ISO 50001. ISO Focus+ : Before we turn our attention invested so much time and effort into this and conformity assessment systems, and As the US member body and a founding standardization that is broadly applicable We know that ISO 50001 has the potential to the 35th ISO General Assembly, could work ? What added value has it given to safeguarding their integrity. But unlike member of ISO – and as the US representa- and globally relevant, rather than trying to to influence up to 60 % of the world’s energy you briefly describe the mission of the the American ICT industry ? many of our counterparts in other nations, tive to the International Electrotechnical benefit any one country or industry. demand. That figure is based on information American National Standards Institute ANSI does not itself develop standards. Commission (IEC) via the US National Joe Bhatia : From computers and credit ANSI is very proud to have served as provided by the US Energy Information (ANSI) ? Rather, the Institute oversees the creation, Committee – ANSI also speaks as the cards to information security, the issues that the ISO/IEC JTC 1 Secretariat since the Administration, and it is excellent news for Joe Bhatia :  As the voice of the US vol- promulgation, and use of tens of thousands voice of the USA, promotes the use of ISO/IEC JTC 1 addresses affect everyone, beginning, and to continue to play a key everyone with a stake in the success of this untary standards and conformance system, of standards, guidelines, and conformity global standards, and advocates on behalf no matter what nation they call home. Over role in the development of International standard. And while we have already seen

42 © ISO Focus+, www.iso.org/isofocus+ ISO Focus+ June 2012 ISO Focus+ June 2012 © ISO Focus+, www.iso.org/isofocus+ 43 360° very positive indicators that the standard publish the proceedings in cooperation with forward to welcoming this diverse group is taking hold around the globe, it may the ISO Central Secretariat to help make the to San Diego. take some time to demonstrate the reach meeting’s outcomes available to the broadest of a standard of this magnitude. We look possible audience. ISO Focus+ : How do you see ANSI in the forward to seeing the full impact. next five years ? What new directions do ISO Focus+ : This will not be the USA’s you see the organization taking ? ISO Focus+ : An open session on innova- first time hosting the ISO General Assembly. Joe Bhatia :  ANSI has an important and tion and sustainability will be held during What has changed since the event was last compelling public service mission. The the General Assembly week. What would held in Washington in 1973 ? Institute is dedicated to growth, change, you like to see coming out of the open Joe Bhatia :  I think the standardization and continuous improvement for the overall session ? industry itself has seen enormous change. public good. In the coming years, the core Joe Bhatia : As the technical underpinning of The advent of information technology mission of the Institute will not change, but many products and services, standards play brought about a whole new set of busi- our methods and initiatives will respond to a critical role in removing barriers to trade, ness needs that rely on standards in more the needs of the public. ANSI will continue enforcing free trade agreements, and expanding complex and inter-related ways. And, in to focus on activities that will advance international markets for goods and services. recent years, we have seen a shift in the trade, protect the environment, improve This is particularly true in high-tech, “ green ” evolution of standards to address broad safety and health, promote quality, and industries like nuclear, wind, solar technologies and global issues such as energy, sustain- contribute to the betterment of our lives and the smart grid. Standardization has the ability, transportation and cybersecurity. and the global economy. power to help speed up those developments Vast opportunities for innovation and eco- In the next five years, specific areas of and translate them into valuable gains in the nomic growth are developing in new and focus for ANSI will likely target sectors that global market, while contributing to a cleaner, expanding industry sectors, and standards will bring the broadest impact to the com- Welcome ISO to San Diego safer, and more sustainable future worldwide. are absolutely key to helping industry tap munity – energy management, IT security, The open session is being specifically designed into these technologies and bringing them food safety and environmental safety and to encourage dynamic discussions among to the market. health, for example. participants, who will explore how exist- In addition, the ISO landscape has broad- Looking forward, ANSI will continue to by Jay M. Goldstone ing and possible new standards can support ened, with increased participation from work with its members, stakeholders, and innovation and sustainable/green strategies in more and more countries around the world our regional and international partners to Everyone knows San Diego’s reputation as one of America’s Nowadays, plenty of San Diego companies boast compliance various subject areas. In terms of outcomes, bringing greater opportunities for shared pursue strategic initiatives that create posi- most beautiful cities. It also happens to be on the cutting edge with ISO 14000. So do a variety of public agencies, including the you can expect to see an actionable report knowledge and global harmonization. ANSI tive change and opportunities for growth. of industries ranging from clean technology to biotechnology to San Diego Public Utilities Department. The city’s water depart- outlining areas of focus where standardization shares ISO’s goal of helping developing The ISO 2012 General Assembly in San military innovation. ment has adopted a series of rigorous standards to maximize its can be leveraged to help spur innovation and countries, in particular, gain the benefits Diego will certainly be a step in this direc- So it should come as no surprise that San Diego businesses environmental performance, ranging from recycling old water global economic growth. ANSI is planning to of international standardization, and I look tion. I hope you will join us. and public agencies have embraced the standards established by meters to reducing the average response time to knocked-down the International Organization for Standardization. The reasons fire hydrants. are simple : adopting these standards is good for business, good Even more San Diego companies comply with ISO 9001 for morale and good for San Diego’s cherished environment. for quality management. For Solar Turbines Inc., a San Diego ISO standards – particularly ISO 9001 and ISO 14001 – are gas-turbine manufacturer, complying with these standards is a “ very important to the business fabric of San Diego, ” said John necessity. Most of the company’s customers insist on it. Grosskopf, one of Southern California’s leading sustainability Craig Anderson, the company’s environmental health and experts. “ Having these certifications is kind of like a merit badge.” safety director, said customers are looking for certain quality In fact, a San Diego semiconductor manufacturing plant was guarantees. Certification helps provide it. one of the first facilities in the USA to comply with ISO 14001 “ When you have a piece of equipment that’s combusting for environmental management. Even before the standards were fuel and rotating at many rotations per minute, quality is a big released by ISO in 1996, STMicroelectronics had put in place issue, especially when you’re operating it inside your plant, ” a Corporate Environment Policy and had publicly committed Anderson said. to the measurable and systematic approach to environmental By setting International Standards that have become widely performance described in ISO 14001. accepted, Anderson said, ISO has made it easier for Solar Tur- To implement these rigorous environmental management bines and other San Diego companies to make business deals standards, STMicroelectronics took a variety of steps, from all over the world. recycling its industrial wastewater to cutting back its energy use Solar Turbines and STMicroelectronics are just two San Diego by installing variable-frequency drives on its motors. Company companies that have employed ISO standards with great success. executives even brought in world-renowned environmentalist They will be among the many companies you can learn more Amory Lovins to give them tips on how to reduce the facility’s about when our city hosts the 35th ISO General Assembly in carbon footprint. September. We look forward to seeing you here in San Diego.  “ It was really about driving environmental quality into the business, ” said Joe Hess, who spearheaded the company’s efforts Jay M. Goldstone is the Chief Operating Officer for the City of San Diego. to comply with the standards. Hess is a current board member of the San Diego Industrial Environmental Association.

44 © ISO Focus+, www.iso.org/isofocus+ ISO Focus+ June 2012 ISO Focus+ June 2012 © ISO Focus+, www.iso.org/isofocus+ 45 New Releases New Releases

scientifically valid data on the environ- ISO Annual Report 2011 mental effects of economic activity. ISO’s 2011 Annual Report ISO standards They may also be used as the technical basis for environmental regulations • Other environment-related work includes standards for designing build- Looking to and Rio+20 ings, or retrofitting existing ones, for improved energy efficiency brochure updated with user • In the economic dimension, ISO stand- the future… ards provide solutions and achieve referrals benefits for almost all sectors of activ- ity, including agriculture, construction, by Roger Frost mechanical engineering, manufactur- ing, distribution, transport, healthcare, information and communication ISO, the world’s largest producer of International IN 20II by Roger Frost technologies, food, water, the environ- Standards, takes an innovative approach to that insti- ment, energy, quality management, tution in the life of many organizations – the annual conformity assessment and services ISO Central Secretariat SO has just released a second edition of its brochure for the upcom- report. 1, ch. de la Voie Creuse I • In the societal dimension, ISO stand- Case postale 56 CH-1211 Genève 20 ing Rio+20 summit now including referrals from users and stakehold- ards help governments, civil society Switzerland and the business world to translate Tel. + 41 22 749 01 11 ers on how voluntary ISO International Standards help to achieve the Fax + 41 22 733 34 30 ISBN 978-92-67-10563-5 societal aspirations, such as for social E-mail [email protected] Printed on environmentally friendly Web www.iso.org paper using vegetal inks. objective of sustainability. responsibility, health, the safety of © ISO 2012-04/5 000 Imagine it’s already machinery, access by the elderly and 31 December 2012… disabled to products, and for safe food The ISO Annual Report 2011, even takes standards had to say The new edition of the brochure, and water, into concrete realizations. a provocative approach, since the report in 2011. They come Rio+20. Forging action from agree- In so doing, they support the United lays down the challenge, “ISO…so what ?” from both public and Nations’ Millennium Development ment – How ISO standards translate ISO Secretary-General Rob Steele com- private sectors, and include experts who of the World Trade Organization reinforc- Goals. good intentions about sustainability ments : “The conventional annual report participate in the development of ISO ing the importance of ISO’s work and into concrete results, includes quotes focuses on the importance of the organization standards. Rio+20. Forging action from agree- the huge value of an open, transparent, from standards users worldwide, and what it does. The ISO Annual Report Examples come from users and stake- ment – How ISO standards translate inclusive and consensus-building process ranging from large corporations to 2011 tries something different, inviting the holders from organizations large and good intentions about sustainability into to develop and publish ISO’s standards. small and medium-sized enterprises, reader : ‘Imagine it’s already 31 December small, and from highly varied activities concrete results (Second edition) published Rob Steele adds : “I hope the ISO Annual and from the public sector. 2012 – for you to agree that ISO has done including biometrics, IT cabling, smart in English and French, is available free of Report 2011 makes stimulating reading New material in the second edition Forging action a great job, what would it have had to do cards, dentistry, retail, building, event from agreement charge from the ISO Central Secretariat and will act as an eye opener to the con- also includes examples of how ISO Second edition for you ?’” management, energy, textiles and mate- tributions that ISO International Standards Rio through the ISO Store or by contacting the How ISO standards standards provide economic benefits To provide an idea of the potential of rials, automotive, space, electronics and translate good intentions make to meeting the challenges facing the about sustainability Marketing, Communication & Information both at the level of national economies ISO standards to benefit users, this annual aerospace. They also include comments into concrete results department ([email protected]). It can also international community.”  and at that of individual companies. report focuses not on what ISO has to say by the Director-General (2002-2011) of International be obtained from ISO national member +20 Organization for ISO Secretary-General Rob Steele Standardization about itself, but on what a selection of the the United Nations Office in Geneva, Roger Frost is Head of Communication Services, comments. “ISO standards developed institutes (www.iso.org). The brochure users, customers and stakeholders of ISO Switzerland, and by the Director General ISO Central Secretariat. through the strength of consensus can also be downloaded as a PDF file free of charge from the ISO Website. among stakeholders from business, Sophie Clivio Mojdeh Tabari Ziva Patir Norma Perla Puterman McCormick government and society help to translate environmental management which At the summit, whose official title the global desire for a sustainable world translates into action ISO's com- is the UN Conference on Sustainable ISO highlights of 2011

mitment to support the objective of Development (Rio+20), ISO will be hold- Volume 2, No. 1, January 2011, ISSN 1729-8709 into practical actions.” Remarkable women face the challenges of standardization ISOSO Strategy First WSC eNewsletter looks at how sustainable development discussed at ing a side event on “ ISO International business leaders increase ISO Website adds availability in Agreements reached at events like the competitive advantage by using Russian to English and French standards Earth Summit and the forthcoming Rio+20 the first Earth Summit Standards and the green economy ”. ISO is organizing the event with its member at the intergovernmental level, between • The ISO 14064:2006 and 2010-12-09 10:05:05 ÷Guest Interview : WTO Director-General Pascal Lamy PEG_ISO liaison organiza tions_VERT.indd 1 ÷Management systems integration Russia’s Premier Vladimir Putin backs ISO standards for Brazil, the Brazilian Association of How to ensure ISO standards keep 20th anniversary of Vienna Agreement Canadian engineering school wins public and private sectors, and with civil ISO 14065:2007 standards which pro- on delivering top benefi ts ISO/ITC handbook/CD package puts ISO Focus+ magazine focuses on ISO 14001 within easier reach of SMEs on international and European ISO Award for higher education in the ISO Strategic Plan 2011-2015 standardization standardization Technical Standards (ABNT). The event How standards could help reduce society, are supported by ISO’s current vide an internationally agreed frame- ISO takes its own ISO 9001 and danger of driver distraction featured portfolio of more than 19 100 standards. work for measuring greenhouse gas is scheduled to take place on 18 June, ISO 14001 medecine at Fully Networked Car workshop from 09:30 to 11:00, in Room T-6 at the International These standards provide tools for tack- (GHG) emissions and verifying claims standards Creating Internatio nal Organizat ion R for Standa rdization CONFIDENCE globally ZWL,WLW VND VND,NDB GRD, AMD, XDR, CVE, MZE, PTE, RioCentro, Rio de Janeiro. For confir- OKK,, S The fifth HNL,NOK,NNOK SLL, SK SKSKK, MDL, SEK, ROL, CZK, RON, CSK, BGL, GMD, BGN, MKD, SZL, DZ MTL OTTAFA,HKD,PE,A,G,FABHD,A,A HD,AOK, PYG,,,, AFNAEUR, AFN,AFND,DAFN,AAFNAF AFN,SBD,FFNFN,, IQI IQD,N,NIQI XQ AON,UAH,, XCHE, XXAG,JMD, JOD, ANG,PGK,AOR, MGA,BBD, KWD, LAK, AWG,MMK, LRD,THB, LYD, HRK, NLG,GEL,NAD,PAB, RSD, MWK, LVL, HUF,ETB,NZD, CSD, ALLZMK, VEB,ADF, SGD SD VEFM BZHTBOB,OV,N,L,P,ND,OOB,OB B,SML,TMM,SDP, C, GHCGHGERN, GHCGHGGHCGGHGHC,YUD,H CSDG,VAL, TMT,NGN, CRC,YUM, LTL, SYP,DEM, BTN, SVC, AED, CYP, TRL, XAU, BAM,NIC, MAD, EGP, TRY, NIO, MRO,FIM, FKP,STD, GBP, DKK, MZM, TOP, GIP, AUD,LSL, EEK, XPD,MZNIEP, AZ BSD ISK LBP MO ling challenges in all three dimensions of Win the energ challenge with SRD,BEF,D, DBIF,TWD, KMF, TTD, CDF, USD, DJF, USS, FRF, USN, GNF, ZWD, LUF, ZWR MGF ISO Chairs ’ made about them y BZD,RWF,ZDZD,WF,D BMD BMD BMD,BM CHF,CHCHFM XOF,BND, XAF,KYD, XPF, CAD, XFO, XCD, XFU, FJD, CHW GYD ISO 50001 Economic benefi ts Conference Simpler, CNY of standards faster, mation, interested participants should NOK International case studies better. THB sustainable development – environmental, International CNY Organization for • More than 650 International Standards BRL S t a n d a r d iz a t io n Best-selling ISO standards available ISO Survey – Free access to ISO magazines provides mine of check www.UNCSD2012.org for the ISO collection of international in e-book formats Certifi cations up by + 6 % information on benefi ts of ISO standards economic and societal. Examples given in case studies proves economic for the monitoring of such aspects World Standards benefi ts of standards Day   `    -WPG 14 The full stories can be found on  ISO 50001 October latest updates energy management International Confer ence Centre (CICG) 2011 Geneva, Switze rland mat A2 (ISO 216) Designed by Caterina Fiorani - For the brochure include the following : 2011-09-01 08:09:03 the ISO Website www.iso.org in

Book - How IS O standards help - Clima as the quality of air, water and soil. ISO launches ISO 50001 energy te change i dd ISO action plan proposes ISO press releases during 2011, ISO brochure provides World Standards Day poster Gorbachev opens ISO forum on management standard New ISO videos communicate standards to combat oil spill overview of GHG programmes ISO standards makers address how to chosen by competition on standards for vehicle of the and in ISO Focus+ magazine : make ISO simpler, faster, better essential benefi ts – social media disasters future www.iso.org/isofocus+ • In the environmental dimension, the These standards are tools for provid- Roger Frost is Head of Communication Services, in seconds ISO 14000 family of standards for ing business and government with ISO Central Secretariat.

Annual report 2011 - Inside p 23-30 - EN.indd 25-28 2012-04-05 11:39:29

46 © ISO Focus+, www.iso.org/isofocus+ ISO Focus+ June 2012 ISO Focus+ June 2012 © ISO Focus+, www.iso.org/isofocus+ 47 New Releases Coming Up Health and Guest Interview “ISO has a specific role to play as a truly global, multi-stakeholder, export- driven, consensus-based standardization Wellness organization: it enables us to work efficiently. If that were not the case, if the interpretation of certain dimensions were merely local and not relevant and not equivalent, we would be totally inef- ficient as a society and as a company in that society.” This is the view of Paul Bulcke, Chief Executive Officer of Nestlé, one Digital object identifier (DOI) of the world’s leading nutrition, health and wellness companies. Bulcke is the subject of an exclusive interview in the July/August 2012 issue of ISO Now an ISO standard Focus+ .  by Elizabeth Gasiorowski-Denis creation, registration and administration the health and wellness trend. A portfolio of of DOI names. Today’s consumers seek to look better, articles will highlight the progress and use- ISO Focus+ The DOI system was initiated by the feel better, gain more energy, improve their fulness of ISO standards aimed at ensuring The electronic edition (PDF file) of A new International Standard that provides a system for assigning International DOI Foundation (a not-for- health, and strengthen their performance quality and safety in this growing industry. a unique international identification code to objects for use on digi- profit member-based organization initiated in daily activities and sports. This implies One example is the field of cosmetics. ISO Focus+ is accessible free of that they need to feel better as they age, charge on the ISO Website www. tal networks is expected to bring benefits for publishers, information by several publishing organizations) in Cosmetics have long been an important part 1998. The International DOI Foundation is and that illness will be prevented as much of daily life. Imagine a world today without iso.org/isofocus+. In addition, the managers, multi-media distributors, archive and cultural heritage the Registration Authority for ISO 26324. as possible. soap, toothpaste, hair products, deodorants or entire collection of previous issues of communities, and the internet technology industry. To date, some 60 million DOI names have And here’s where the health and well- decorative cosmetics. International Standards ISO Focus+ editions, plus ISO Focus been assigned to date, through a growing ness industry comes into the equation, as in the area have improved the health and (2004-2009), plus ISO Management federation of Registration Agencies around it caters to the need and desire of people to well-being of millions, and even billions, Systems magazine (2001-2009) stay in shape and live up to the old adage Published by ISO (International Organiza- “Unique identifiers (names) are essential the world. of people, not to mention they have reduced is also available free of charge as tion for Standardization), ISO 26324:2012, for the management of information in any that an ounce of prevention is worth a costs, created a level playing field and… More information is available on the electronic files. Information and documentation – Digital digital environment, ” said Dr. Norman Website of the International DOI Founda- pound of cure. made the world so much more attractive! object identifier system, is an efficient means Paskin, Managing Agent of the Interna- tion, including a list of frequently asked As explained by Paul Zane Pilzer, The issue also highlights a number of ISO Update of identifying an entity over the Internet tional DOI Foundation, and Convenor of questions : www.doi.org/. economist and author of The New Well- subjects that promote healthy living such and used primarily for sharing with an the ISO group that developed the standard. ISO 26324:2012, Information and ness Revolution: How to Make a Fortune as the wellness spa, traditional Chinese The ISO Update, a monthly sup- interested user community or managing “ Hence the DOI system is designed as a documentation – Digital object identifier in the Next Trillion Dollar Industry, the medicine, essential oils, and dentistry. The plement to ISO Focus+ is available as intellectual property. generic framework applicable to any digital system, was developed by ISO technical wellness industry includes products and importance of ergonomics, accessibility electronically (PDF) in both English A DOI name is an identifier of an entity object, providing a structured, extensible committee ISO/TC 46, Information and services provided proactively to already and assistive products for people with www.iso.org/isoupdate and French – physical, digital or abstract – on digital means of identification, description and documentation, subcommittee SC 9, Iden- healthy people to make them feel even disabilities in promoting a better lifestyle www.iso.org/fr/isoupdate. networks. It provides information about resolution.” healthier and look even better, to slow the is also highlighted. tification and description. It is available The ISO Update informs readers that object, including where the object, “ The DOI system is designed for inter- from ISO national member institutes. It effects of aging and to prevent diseases Finally, the issue looks at the idea of about the latest developments in or information about it, can be found on operability : that is to use, or work with, may also be obtained directly from the from developing in the first place. Gross National Happiness (GNH) – now a the ISO world, including ISO member the Internet. existing identifier and metadata schemes. ISO Central Secretariat (www.iso.org) With the rapid progression in public key part of Bhutan’s constitution. GNH is Applications of the DOI system include DOI names may also be expressed as a through the ISO Store or by contacting the interest in wellness, the growth potential of a unique philosophy and a huge shift from bodies’ CEO and address changes, (but are not limited to) managing informa- URL, an e-mail address, other identifiers Marketing, Communication & Information the health and wellness industry is indeed conventional consumer-based development. draft standards under circulation, as tion and documentation location and access ; and descriptive metadata.” department ([email protected]). very high. One only needs to look at the It aims to achieve a balance between material well as newly published, confirmed managing metadata ; facilitating electronic ISO 26324:2012 gives the syntax, descrip- recent committees created, or standards and spiritual growth, maintaining people’s or withdrawn standards. It also in- transactions ; persistent unique identification tion and resolution functional components work undertaken by ISO, to confirm this. happiness as a core criterion. cludes a list of upcoming technical of any form of any data ; and commercial of the digital object identifier system. It The July/August 2012 issue of ISO So, join us for the ultimate summer Elizabeth Gasiorowski-Denis is Editor in Chief, ONLINE committee plenary meetings. and non-commercial transactions. also gives the general principles for the ISO Focus+. Focus+ will explore key issues arising from make-over! 

48 © ISO Focus+, www.iso.org/isofocus+ ISO Focus+ June 2012 ISO Focus+ June 2012 © ISO Focus+, www.iso.org/isofocus+ 49 1

Worried you’ve forgotten something really important ? Photo : © Lionel Egger Photo

ISO/IEC 27001 for Small Businesses

Neglecting to take adequate care of your effective way to protect information Available from ISO national member organization’s information assets is assets. And it’s not just for large institutes (listed with contact details defi nitely cause for worry. Information organizations. ISO/IEC on the ISO Website at www.iso.org) may concern the organiza- 27001 27001 for Small Business- and from the ISO Central Secretariat IS I O /E I C Webstore at www.iso.org/isostore tion’s products, processes for Small Businesses es – Practical advice takes or e-mail to [email protected]. or markets. It may be sensi- Practical advice the mystery out of infor- tive information entrusted by mation security and pre- customers, suppliers or sents a practical, clearly stakeholders. Failure to pro- explained step-by-step International Organization tect that information can ruin approach for SMEs to for Standardization – www.iso.org the organization. Implement- implement an ISMS. Central Secretariat ing an information security The best remedy to 1, ch. de la Voie-Creuse management system (ISMS) worry is taking action Case postale 56

based on ISO/IEC 27001 is an 08.09.2010 10:11:46 to remove the cause. CH-1211 Genève 20

ver A5.indd 1

ISO 27001-Small Businesses-E-Co