APRIL/MAY 2018

The Smile Effect Small gesture. Big impact.

066-WRLD-WRLD000-0418-COVER-1 (Working Copy) (1).indd 1 3/13/18 9:45 AM What Friendly Looks Like 12:05 p.m., Jan. 24, 2018, Store 4352, Fargo, N.D. Assistant Manager Jihan Muhammed greets customers in the front end. “When we create real relationships with customers, that can change everything,” says Jihan. “It’s what sets us apart from the competition and keeps customers coming back.”

066-WRLD-WRLD000-0218-Snapshot-1 (Working Copy) (6).indd 4 3/15/18 11:58 AM 066-WRLD-WRLD000-0218-Snapshot-1 (Working Copy) (6).indd 5 3/15/18 11:59 AM Experience told Lashari Reynolds The Walmart App’s new pharmacy of Store 4497 that chicken wings features make filling prescriptions would soar for VPI. Page 10 faster and easier. Page 7

Get tips on making your store’s next Wellness Day event a success. Page 6 Camp IV is our new strategy for conquering retail. Find 8 Great Things out how we’ll win! Page 14

See why customers and associates are always smiling Y ou’ll Find ın at Store 5891. Page 19

Fight Hunger. Spark Change. is back, and Store 1438 is up This Issue to the challenge. Page 24

Catch excitement about Shareholders from associates who’ve been there. Page 48

Deepak Kumar takes us behind the scenes of Walmart India. Page 30

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066-WRLD-WRLD000-0418-TOC (Working Copy) (5).indd 2 3/15/18 11:26 AM 066-WRLD-WRLD000-0418-TOC (Working Copy) (5).indd 3 3/15/18 11:26 AM Around Walmart

SNAPSHOT FROM THE @walmarttoday The Walmart Museum PRESIDENT AND CEO “Our department manager is From March 1 through the end of @dougmcmillon constantly acknowledging us for our the year, The Walmart Museum is The international team’s pie auction work, and that really means a lot.” celebrating Sam Walton’s legacy. ... donated over $70,000 to Sharing - Hannah, Hardware Sales Associate Check back here for pictures, videos, and Caring of Benton County. at store 359 in Fayetteville, AR. and events. #TeamWalmart

Help your FOLLOW BIG STORIES AND SMALL MOMENTS customers live Pharmacy FROM YOUR better with free WALMART FAMILY. screenings during Wellness Day! PAGE 6

Walmart @walmart @walmartradiodjs @walmarttoday A big shout out to Academy Store Dorn is a @walmartmexico associate Walmart Today 4165. ... Thank you for having us be a who ran 7 marathons in 7 days on @walmarttoday part of your graduation celebration. 7 different continents to raise money Way to go team! for @amigos_americas! Wow! On the We want to hear from you. Send your story ideas No responsibility can be accepted for unsolicited property of Walmart Inc., and submission shall be to [email protected] or submit them at manuscripts or photographs, which must be deemed a transfer of all right, title, and interest to walmartworld.com/YourStoryIdeas. accompanied by a self-addressed stamped envelope. the materials submitted. Walmart World is not The views expressed in this magazine are not responsible for verifying the accuracy of material necessarily those of the publisher or Walmart Inc. submitted by our readers. The views and opinions Printed on partially recycled paper Walmart World is a proprietary publication of expressed on third-party websites do not necessarily Walmart Inc., and is intended for use by Walmart at state or reflect those of Walmart World and are not its discretion. The editor reserves the right to select meant to substitute for professional advice. and edit letters for publication. Some stories may Stores: If you’d like your subscription Floor appear in other publications, including those numbers adjusted, please email us at intended for external audiences. All material that [email protected]. you submit to Walmart World shall become the

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066-WLRD-WRLD000-0418-SOCIAL-1-1 (Working Copy) (4).indd 4 3/15/18 11:28 AM 066-WRLD-WRLD000-0418-FLOOR-OPENER (Working Copy) (3).indd 9 3/12/18 11:40 AM Wellness Day “The Walmart App speeds Live Well everything up.” The next Wellness Day event is Saturday, April 21. It’s an opportunity to connect with customers and help them live healthier.

“Wellness Day lets customers see that they can trust the Walmar pharmacy,” says Stacey Bruton, pharmacist and pharmacy manager at Store 1132 in Asheboro, N.C. Pharmacy associates should provide information about pharmacy services, including the Mobile Express Pharmacy feature in the Walmar App.

During the event, customers can:

100 90 110

Get a wellness screening. The free services that are par of Wellness Day for customers include blood pressure, body mass index, glucose screening, and The Mobile Express vision checks in select locations. Pharmacy feature in the Walmart App saves customers time by providing their prescriptions Protect against faster and easier. cerain illnesses. Customers can Stacey Insurance commonly covers vaccines, use the App to: recommends and we accept most plans. Share how placing event tables immunizations help protect customers Pharmacy Faster • Fill, refill, and transfer and balloons near and their families from illness. prescriptions with the grocery to encourage tap of a finger. “Customers know exactly what they’re getting with the Walmart App, shoppers to check out • Find out when orders and they’re able to get in and out more quickly,” says Aaron Harper, Wellness Day. Front-end are ready for Pickup. pharmacist at Store 4590 in Lee’s Summit, Mo. “Of course, they can still ask associates can direct • Price-check us any questions they need answered.” customers to prescriptions Bring wellness home! Aaron has seen firsthand how the Mobile Express Pharmacy feature helps the event. (some are available his pharmacy run faster and better serve his customers. It allows customers A gift always makes a big at Walmart for as picking up prescriptions to be served quickly. With those customers taken impression. Stacey and her team low as $4!). care of, Aaron and his staff can spend more time with customers who need suggest giving away health-related • Access the Mobile extra help—and encourage them to try the App, too. Thanks to the time items, like fresh fruit, bottled water, Express Lane for Clockwise from left: Stacey Bruton works an event table; Jill Hudson, and pill organizers. saved by the App, his department didn’t just achieve their goal for pharmacist, connects with Dean Barney, a Wellness Day attendee; faster checkout. Ricky Small, front-end zone manager, welcomes customers to the event. prescriptions sold in January—they exceeded it by 20 percent!

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066-WRLD-WRLD0000-Wellness Day_r1 (Working Copy) (10).indd 6 3/14/18 1:57 PM 066-WLRD-WRLD000-0218-MOBILE-EXPRESS-PHARMACY-1 (Working Copy) (5).indd 7 3/14/18 1:58 PM Kathy Tripp • Lawn and Garden Associate James Bunke • CAP 2 Supervisor • Store 3812 • Columbus, Ohio Equate High Perormance Protein Shakes 2017 LAWN AND GARDEN These drinks provide 30 grams SALES of protein and are low in sugar six-pack plants and filled with 24 vitamins and minerals to help you achieve +35% your daily values. quart pot plants +21%

hanging baskets +31%

Take Wellness Home With these new or updated Private Brand items, Wellness Day is just the first step toward helping your customers live healthier.

ReliOn Premier Spring Valley VOICE Blood Glucose Omega-3 Fish Monitoring System Oil Softgels This high-tech meter No fishy afteraste! can help customers with These softgels have a diabetes easily monitor lemony flavor and are Flower Power their blood sugar. easier to digest. Every spring, customers visiting Get artistic. Make time for maintenance. Store 3812 are greeted by brightly Spring flowers like geraniums, If it’s hot, water the plants colored floral displays in the parking verbena, and roses have throughout the day. If in naturally bright colors. doubt, pull the plant from lot. With help from his lawn and Creatively combine colors the pot to see if it’s dry. garden team, Department Manager and textures to make stripes HEALTHY BLOOD SUGAR HEALTHY HEART HEALTHY DIET Chuck Borror builds the displays or other patterns. Ribbon, Celebrate the season. to let customers know new garden pallets, and props add sizzle. Match displays to the season and adjust for holidays. “We start products have arrived. They also Go big! out with pansies in the spring, One of the only voice meters on Improve hear health with a These healthy drinks have great entice shoppers—the department Position displays at entrances and then we go into a red, white, the market, the Premier VOICE daily fish oil supplement. Look flavor—three in fact: chocolate, has seen a boost in sales since and make them large and bright and blue layout for the Fourth of offers vocal prompts in English for new labels: They call out vanilla, or caramel! Available starting this seasonal tradition. Here enough to catch the eyes of July,” says Kevin Delp, lawn and or Spanish to guide users through the exact amount of omega-3 in packs of four. The chocolate customers, even those driving garden associate. “That’s one setup and testing. fatty acids each pill contains. flavor also comes in a 12-pack. are their tips for going full-bloom. by the store. of our most popular displays.”

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066-WRLD-WRLD0000-SellWell (Working Copy) (7).indd 8 3/12/18 11:45 AM 066-WLRD-WRLD000-0418-FLOWER-POWER-1 (Working Copy) (7).indd 9 3/14/18 1:59 PM Saucy Sales Chicken wings helped VPI sales take flight for Lashari Reynolds, department manager, deli, at Store 4497 in Hueytown, Ala.

Why I Chose My VPI Results Chicken Wings I used to be a zone manager, and I’d always check different items’ sales rates, so I knew chicken wings were big sellers. When my store manager challenged us to find an NOVEMBER 2016 SALES item outside our area, I immediately thought of them. It was around $1,694 Game Time, too, so wings were in high demand.

How I Increased Sales I had the meat department manager display the wings in a bunker. Then, in the morning, I’d check NOVEMBER 2017 SALES that there were enough wings in stock, especially making sure we $14,246 had enough to last the weekend. When I saw that we were close to running out, I asked the department manager to order more.

My VPI Advice SALES INCREASE Think outside the box. Don’t just go to an item on an endcap. Scan 741% an item, see the profit and sales, and go from there. VPI is exciting! “When I scanned chicken wings It brings morale up when we’re challenging each other. and saw the profit margin, I said, ‘This will be my VPI!’ ”

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066-WLRD-WRLD000-0418-VPI (Working Copy) (5).indd 10 3/12/18 10:36 AM 066-WLRD-WRLD000-0418-VPI (Working Copy) (5).indd 11 3/12/18 10:37 AM Allen Patterson (left) • Store Manager • Store 2755 • Flowood, Miss. Daniel Patterson (right) • Store Manager • Store 365 • Pearl, Miss.

“These grills make the average Joe the barbecue king of the cul-de-sac!” Daniel Patterson Brothers’ Barbecue Most weekends, Allen Patterson and Daniel Patterson get together to cook out, just like they used to do with their dad. To celebrate wood pellet grills—one of the fastest-growing segments in outdoor cooking—the brothers fired up a Pit Boss smoker (bottom left) and grill (background) for an old-fashioned taste test. They found that pellet grills make it easy for backyard chefs to grill like pros, whether it’s steaks or slow-cooked dishes like pork shoulder on the menu.

The Smoker The Grill Copperhead Austin XL 5.5 cu. ft. Wood Fired 1000 sq. in. Pellet Grill Vertical Pellet Smoker With Flame Broiler • Five porcelain-coated • Flame broiler allows cooking racks direct-flame grilling • Temperature range • Temperature range of 150–450 F of 150–500 F • Digital control with LED • Digital control with LED readout and meat probe readout and meat probe

Pellet of choice: Pit Boss Pellet of choice: Pit Boss Fruit Blend Hardwood BBQ Hickory Hardwood BBQ

Merchandising tip: Merchandising tip: Allen says, “I like to tell Daniel says, “These grills how easy it is to change are awesome-looking, so out the pellets and how we set them up in store so much meat you can cook customers can see them. —up to 18 racks of ribs!” They’re more versatile than traditional stack grills.”

Want to see even more great Pit Boss products? Check out walmartworld.com/PitBoss!

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066-WRLD-WRLD000-0418-GRILLING-BROS (Working Copy) (5).indd 12 3/14/18 2:01 PM 066-WRLD-WRLD000-0418-GRILLING-BROS (Working Copy) (5).indd 13 3/14/18 2:01 PM At the Year Beginning Meeting (YBM), Walmart’s leadership discussed how we will keep climbing toward becoming the retailer of the future. “We don’t run this business for the short term,” said Doug McMillon, president and CEO of Walmart. Here’s a look at the Walmart U.S. plan. Path to the Summit “Camp IV is our strategy to win,” said Greg Foran, President and CEO of Walmart U.S. Camp IV is DELIVER named after the plateau VALUE Private Brand on Mount Everest where The essence of who we are climbers spend the night Apparel Makeover before attempting the summit. Foran explained Try our four new Private Brands on for size. the four steps (right) that BE GREAT MERCHANTS will help us reach our The currency peak. “I know you have of trust For busy customers seeking on-trend styles what it takes to make this DESIGNED TO LAST at , we are climb,” he said. values that exceed expectations All items were rigorously debuting four new apparel brands. They tested at different stages deliver fashion for of development to ensure stylish and affordable that they are durable and PROVIDE women, men, and kids while maintaining our fade-resistant and that they CONVENIENCE commitment to quality. won’t shrink in the wash. A model of RUN converged retail GREAT Even if your customers already love STORES Walmar style, have them take a fresh look! Foundation of the future

LIFE AND STYLE Our customers want convenient style they can live their lives in. We help them find it with Coming to Stores basics and trend- relevant pieces Better Tools Improved More Fun designed with seasonal colors in New tools are coming Merchandising on the Floor To see photos from YBM so associates can better mind. All are made Modern signage and From App Madness to and some of the meeting’s in super-soft fabrics serve customers. Apps displays will entice retailtainment events highlights and hottest will help with stocking, that move with you customers. New items and beyond, in-store products displayed there, visit and guarantee the returns, and more, while that customers will love happenings are bring- walmarworld.com/YBM2018. technology like Pickup perect fit. include new lines in ap- ing more fun to our Towers will come to parel and home and our stores—for customers more stores. freshest groceries ever! and associates. 14 Walmartworld.com Walmartworld.com 15

066-WLRD-WRLD000-0218-YBM (Working Copy) (4).indd 14 3/13/18 10:33 AM 066-WRLD-WRLD000-0418-SPRING-FASHION (Working Copy) (8).indd 15 3/12/18 10:56 AM WHAT TO KNOW WHAT TO KNOW Now only for men, Effor less style in this brand offers a fit that flatters: style, comfor, and These well-made, durability. Look on-trend pieces are good efforlessly created specifically with classic and with the plus-size timeless looks, customer in mind. updated with relevant trends.

WHAT TO KNOW Timeless styles WHAT TO KNOW with true quality. Let kids be kids in This brand offers these comfor able, versatile looks for fun, and durable stylish women on items that look the go, designed great wear after with on-trend wear and wash details and fabrics. after wash.

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066-WRLD-WRLD000-0418-SPRING-FASHION (Working Copy) (7).indd 16 3/13/18 9:53 AM 066-WRLD-WRLD000-0418-SPRING-FASHION (Working Copy) (7).indd 17 3/13/18 9:54 AM Erin Koons • Compliance, Safety, and Asset Protection Manager Distribution Center (DC) 6017 • Seymour, Ind.

SAFETY SCOREBOARD The 67.74% REDUCTION* in recordable injuries Power *Year-over-year score for February 2018 of a Smile

Repeat customers tell Jose Cancel (right), a cashier at Store 5891 in Philadelphia, Pa., that he has a nice smile. Friendly service—with a smile—is more imporant than ever. Companywide, Friendly scores now count for half of a store’s overall Clean, Fast, and Friendly (CFF) score! (See Page 22 for more on this change.) This is a story about what happened when one store decided to tap into the power of a smile and became a happier place—for customers and associates.

Safety Dance 3 Ways to Stay Safe “We make sure everyone owns safety,” says Safe work observations. Operations Erin Koons. To educate DC 6017’s 900 associates teams walk the floor to identify potential on how to prevent accidents, Erin and her team issues and praise safe behaviors. have refined the associate-run School of Safety—and it’s working. The DC has seen a 67 percent reduction New-hire safety initiatives. New DC in on-the-job incidents over the last year. associates wear yellow vests for 30 days so the team can offer advice on ways to “Associates know the No. 1 thing leadership take care on the job. cares about is their well-being,” says General Manager Mike Baecke. “We had the lowest number Root-cause discussions. When an of recordable incidents in all regional facilities. incident occurs, discuss what happened. Quality, productivity, and customer service “We focus on what we could have done in increase as a result.” advance to prevent it,” Mike says.

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14_On The Floor_Safety Dance (Working Copy) (8).indd 18 3/16/18 10:56 AM 066-WRLD-WRLD0000-Feature_V1a (Working Copy) (9).indd 19 3/14/18 2:05 PM “Always have a smile!” says Arneesha Mitchell (left), customer service associate. “It’s the one thing you need to show that you are friendly!”

Scores to Smile About Smiles are all around Store 5891. Its Friendly greeting customers at the front end during score is 8.4, up 0.36 year over year—and still busy times and answering questions. climbing. Sales are good, too: Consistently, That was just the beginning. The store began the store meets 100 percent of its sales goals hosting customer-appreciation days, handing and is often No. 1 in its market for comp sales. out hot dogs and sodas and par‹nering with It wasn’t always this way. At 92,185 square local vendors for giveaways. The store does feet, Store 5891 is small for a Supercenter about 50 percent of its business from 4 p.m. to and very busy, par‹icularly at night. Associates midnight, so Bridget challenged afternoon and struggled to meet CFF goals and, for many evening associates: Help at least one customer years, missed out on MyShare bonuses. before tackling other tasks, like stocking. When Bridget Connell was promoted to As Tara explains, “Without customers, we store manager, she decided to turn things wouldn’t be here. It’s the happy customers who around. She star‹ed by hosting listening keep coming back.” “When it comes to sessions. “I’d ask associates what’s holding the 10-Foot Rule and them back from helping a customer,” Bridget Friendly Makes the Difference Greet. Help. Thank., says. “Then, I’d tell them there’s no script to follow. You just have to be friendly.” The power of Friendly was transforming we always explain the why. the store—and its associates. Not only does We pull no punches. It’s so Happy Customers Keep Bridget attribute her store’s higher sales to impor ant to greet customers, friendly service, but she also says it’s helped help them find what they Coming Back boost morale. “Customers are happy, and need, and thank them for Bridget set out to inspire smiles. She asked associates are happy. Especially now that everyone is getting a MyShare bonus again!” shopping with us.” Tara McQueen, personnel coordinator, to (above) help train associates on friendly behaviors It all star‹s with a smile. “Just by being nice Tara McQueen like Greet. Help. Thank. and the 10-Foot Rule. and greeting someone, you can change their Bridget also modeled those behaviors herself, whole day,” says Jose. “It’s very cool.”

Chrissy Beatty (left), customer service supervisor, works hard to ensure her customers are happy.

Bridget Connell (center) encourages her team members, like Jose Cancel (above), to create oppor unities for positive interactions with customers.

066-WRLD-WRLD0000-Feature_V1a (Working Copy) (11).indd 20 3/15/18 12:46 PM 066-WRLD-WRLD0000-Feature_V1a (Working Copy) (11).indd 21 3/15/18 12:46 PM A New Focus on Friendly Friendly now accounts for 50 percent of your store’s CFF score. Why Miranda Rollins, the change? Shoppers reigning champion have more choices than ever, and research in the Fight Hunger. tells us that friendly Spark Change. service is a key factor in determining where they challenge, is ready choose to spend. to lead her store to success again!

PAGE 24 CLEAN 20%

FAST 30%

FRIENDLY 50%

Share pics of your friendliest smile or tell us how you made a difference Amazing with friendly service at walmarworld. com/Smile.

MYSHARE REWARDS ARE BASED Associates ON SALES, PROFIT, AND CFF.

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066-WRLD-WRLD0000-Feature_V1a (Working Copy) (10).indd 22 3/15/18 11:34 AM 066-WLRD-WRLD000-0418-AMAZING-ASSOCIATES-OPENER-1 (Working Copy) (7).indd 23 3/12/18 10:40 AM Spark Change LAST YEAR’S RECORD: Join the 183,000 meals Fight! donated by Store 1438 What: The Fight Hunger. Spark Change. campaign encourages customers to support local Feeding America® member food banks.

When: April 2–30 in all stores

How: Purchase participating products to help provide meals for local families who struggle with hunger. Donate to local Feeding America food banks during checkout. Generate donations for Feeding America food banks by using #FightHunger on social media.

Follow the Leader: Store 1438 Store 1438 in Cedar City, Utah, donated more meals than any other store in the company during the Fight Hunger. Spark Change. campaign in 2017. Here are their tips for driving success: • Think merchandising! Place signs in grocery Action Alley so it screams Fight Hunger. “That’s how your customers know what’s going on, and they’re going to go right with you,” says Miranda Rollins, assistant manager and the store’s campaign leader. • Educate associates and customers about the fact that the donations benefit local Feeding America food banks. • Ensure coordination between the CAP team and grocery depar‹ment so qualifying products are always available to customers. Walmart Radio DJs Bo and Antonio • Hold weekly donation competitions visited Store 1438 between cashiers at the front end. to help celebrate the store’s success. Here they are with (from left) Miranda Rollins, Grocery Department Manager Michael Rader, and Customer Service Manager Trish Cook. Go to walmarworld.com/FightHunger to watch a video, meet the team at Store 1438, and get tips for sparking change.

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066-WLRD-WRLD000-0418-FHSC-Cedar-City-1 (Working Copy) (9).indd 24 3/16/18 8:21 AM 066-WLRD-WRLD000-0418-FHSC-Cedar-City-1 (Working Copy) (10).indd 25 3/16/18 11:23 AM Pin-earning associates offer tips for great customer service.

Whitney Leslie Shelly Livingston Sam Winterberg Yesica Clayton Customer Service Associate Cashier CAP 2 Associate Personal Shopper Store 1091 Neighborhood Market 7229 Store 5745 Store 3947 Andalusia, Ala. El Paso, Texas Lake Wylie, S.C. Chula Vista, Calif.

“Just be yourself! Give customers something to smile “Notice something a customer is carrying or wearing “Treat customers with respect—that’s all “I just try to help people be happy about and make sure they have a fun experience. and use it as a friendly icebreaker. Then you can help there is. Remember: You’re people; they’re so they keep coming back to this The 10-Foot Rule is a great place to start.” them with whatever they need.” people. Give them a smile whenever you can.” particular store.”

Shelly is the third associate ever to be awarded a Sparkle Pin by Judith McKenna, president and CEO of Walmar International (formerly executive vice president Coming for May and June is the new and chief operating officer, Walmar U.S.). Show Us Your Happy to Help Pin! “Americana” pin. How will you earn yours? Pin earners: Snap a pic with your pin and submit it to walmartworld.com/ShowYourPin.

18_Amazing Assoc_H2H (Working Copy) (7).indd 26 3/14/18 2:09 PM 18_Amazing Assoc_H2H (Working Copy) (7).indd 27 3/14/18 2:10 PM April Hamilton • Assistant Manager, Auto Care Center Store 2322 • Cordova, Tenn.

Boss Skills “The Walmart Academy taught me to be a better manager and gave me all the right tools to be successful,” says Valerie Prudich, assistant manager at Store 3872 in Rapid City, S.D. Here are a few lessons she’s taken home.

Learn Tools of the Trade “I learned to use the Feature Application System (FAS) to showcase the correct products in the correct spots.”

Raise the Bar “Set high expectations for your store—push yourself to learn more and try new strategies. Always be a student of the business.” Don’t Be Afraid to Fail “Making a decision is the Rising Star Do your homework. April says. So she asked TLE only way to move forward. Top-Gear Ambition Before applying for a new associates to teach her. “Now Yes, even incorrect “One day my name will be at the position in store, April talks to I can do anything they can do.” decisions.” top of a Walmart receipt—right associates in that department. This strategy helped her become Share what you know. next to ‘Store Manager,’ ” says produce department manager April encourages her team to April Hamilton, who never stops and also led to her current job. pursue new opportunities in and in her quest to be the best. “You out of her department. “Just have to stay hungry for knowledge.” Seek hands-on training. keep on being the best associate “When I started in Tire and Lube you can be. When there’s a Here are a few of her suggestions Express (TLE), I didn’t know how position that’s right for you, for revving up your career. to change oil or rotate tires,” you’ll get it. I’m living proof.”

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066-WRLD-WRLD000-0418-RISING-STAR (Working Copy) (5).indd 28 3/14/18 2:11 PM 066-WRLD-WRLD000-0418-ACADEMY-GRAD (Working Copy) (4).indd 29 3/12/18 10:42 AM Deepak Kumar • Business Development Associate Store 4713 • Kota, Rajasthan, India

Kota, Rajasthan, INDIA

“Working with such a brand makes me very proud.”

What first interested you What do you enjoy most having rigorous follow-ups, World-Class Service in a career at Walmart? about your job? and meeting all of their Its amazing culture. Our morning Meeting members, listening to expectations. Deepak Kumar has pride in Walmart that inspires him team meetings start with the them, and generating sales. I ensure to pursue excellence in his work. “Working with such Walmart cheer and end with the that members get outstanding You’ve been recognized Best Price cheer, which keeps service and the products they as Associate of the Month. a brand makes me very proud,” says Deepak. He joined our energy levels soaring all day. need at the best price and quality. Is there a secret to your the company in 2013 as a floor associate and today is We share great camaraderie, have success? Presence of mind a business development associate at Best Price fun together, and stand by each How do you attract new and focusing on daily tasks. other. Each of us strives to give members to the store? The most important thing Modern Wholesale, one of 21 membership-based our best. Ethics and integrity are By giving the best service is to love what you do. stores that Walmart India owns and operates. in every associate’s blood. from the first interaction,

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066-WLRD-WRLD000-0418-Global-Family-SPREAD (2).indd 30 3/16/18 2:33 PM 066-WLRD-WRLD000-0418-Global-Family-SPREAD (2).indd 31 3/16/18 2:33 PM 4 YEARS5 4 YEARS5 4 YEARS5

Amy Minks Linda Caraway Accounting Associate • Store 20 • Clinton, Mo. • Hire Date: May 1, 1973 Department Manager, HBA • Store 190 • Kennett, Mo. • Hire Date: May 5, 1973 “After 30 years, I felt like a change. “One great thing about Walmart is the Rather than retiring, I moved to the cash support from management to find a office to learn something new.” place in the store that makes you happy.”

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Kathy Thomas Rita Moore Direct Clerk • Store 434 • Huntsville, Ala. • Hire Date: April 12, 1978 Department Manager, Auto Care Center • Store 738 • Camden, Tenn. • Hire Date: April 8, 1978 “If it were up to me, it wouldn’t “No matter where you are, you’re successful be just my face in this picture, but all if you focus on the customers. That’s the of the people I work with, because part I love about my job.” they’re like my family.”

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Paulette Caldwell Cynthia Campbell Department Manager, Menswear and Boys • Store 599 • Kingsport, Tenn. • Hire Date: April 15, 1978 Customer Service Manager • Store 680 • Greeneville, Tenn. • Hire Date: April 15, 1978 “I know what the customers like and what “I think it’s important to let people know they’re looking for. A lot ask for me by they have a voice. That helps them give name because they know I’ll help them.” their all and make the whole store succeed.”

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Dian Fox Anita Sarasua Overnight Stocker, Infants • Store 3234 • Rogersville, Tenn. • Hire Date: May 3, 1978 Claims Supervisor • Store 1626 • Oklahoma City, Okla. • Hire Date: May 6, 1978

“I’ve worked at Walmart for more “I’ve had great mentors through the than half of my life. It’s been years. My favorite part of working at my home forever.” Walmart has been the people.”

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066-WRLD-WRLD000-0418-ANNI-PROFILE-3.15UPDATE.indd 38 3/15/18 2:48 PM 066-WRLD-WRLD000-0418-ANNI-PROFILE-3.15UPDATE.indd 39 3/15/18 2:48 PM Keep an eye on the Company & Community tab on Walmar One.com for more about this feature! 4 YEARS0

Associate Anniversaries

There’s a new way to celebrate work milestones on Walmar One.com. Here’s what’s coming soon:

Associates celebrating an anniversary will get a special anniversary-themed High Five badge on their profile page. When an associate celebrates an anniversary of five years or more, all associates in their store will be notified when they log on to You can see all the anniversaries at your store Walmar One.com. (every five years staring with the fifth) on the Anniversaries High Fives page.

Carolyn Rowland Self-Checkout Host • Store 788 • Clinton, Ark. • Hire Date: May 8, 1978

Anniversaries of 40 years or more will still be celebrated in Walmar World magazine. “Walmart has grown so much. I’m A list of 20- to 35-year anniversaries can be found in the Congratulations! section open to change, and I’ve been happy of Walmar world.com. to change with the company.”

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Kim Irvine Glenda Beasley Claims Supervisor • Store 43 • Junction City, Kan. • Hire Date: May 12, 1978 Claims Supervisor • Store 672 • Alcoa, Tenn. • Hire Date: May 13, 1978 “I love my job because there are always new “It’s all of us working together that challenges to solve, new things to learn makes our store successful. I’m always about the store, and new people to meet.” willing to pitch in wherever I’m needed.”

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Renee Snow Velma Tate Claims Supervisor • Store 682 • Murfreesboro, Tenn. • Hire Date: May 15, 1978 Department Manager, Cosmetics • Store 675 • Union City, Tenn. • Hire Date: May 23, 1978 “My Walmart family has been there for “There’s always something new to learn, me in difficult times. That’s what we do— whether it’s a product or technology, we help each other and the community.” that’s helping make our jobs easier.”

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Sherry Adams Lisa Schroeder Senior Manager, Global Business Solutions, Enterprise Asset Management • Home Office Senior Manager, Global Business Services, Accounts Payable • Home Office Bentonville, Ark. • Hire Date: May 26, 1978 Bentonville, Ark. • Hire Date: May 31, 1978 “I have great respect for the associates “Believe in yourself, believe in others, in our stores and clubs. I’m honored to and treat everyone as you be a small part of Walmart’s journey.” want to be treated.”

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“Expect to learn the history of the company—and that working at Walmart offers a lot of opportunity.” 5 Ways to Save on Ylona Abayon | Deparment Manager, Health and Beauty and Cosmetics | Store 3149 | Honolulu, Hawaii Spring Getaways Check out these deals in the Associate Discount Center on WalmarOne.com! “Try to meet as many people as possible. It really is a once-in-a-lifetime opportunity. The excitement at the Vendor Fair will blow you away.” Family Troy Johnson | Deparment Manager, Meat | Enterainment Store 779 | Lakeland, Fla. Save up to 15 percent on Car Rental indoor skydiving at iFLY Get as much as 20 percent and indoor go-kar racing off select top rental brands at K1 Speed locations and up to 33 percent off nationwide. an Auto Europe rental in “I was surprised to learn about all the new nearly 200 countries. technology. You need to be prepared to have your horizons broadened in every aspect. That’s the thing about Walmart: We’re Airpor continuously changing and moving forward.” Transporation Bubba Bradbury | CAP 1 Associate | Save 12 percent Store 1539 | Ontario, Ohio with SuperShuttle.

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Tuan Purser Learn how he earned Sales Associate, a pin for great service Sporting Goods, at walmar world.com/ Store 3081, Tuan. Sacramento, Calif.

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