2020 Greenwich Excellence Awards for U.S. Small Business Banking Among More Than 600 Banks Evaluated, 32 Have Distinctive Quality

2020

National Winners

Likelihood to Overall Satisfaction CASH MANAGEMENT Recommend with RM Customer Service Overall Satisfaction First Citizens Bank Comerica Bank BBVA Fifth Third Bank First Horizon First Citizens Bank Comerica Bank First Citizens Bank FNB Corporation First Horizon First Citizens Bank First Horizon Frost Bank FNB Corporation First Horizon FNB Corporation Hancock Whitney Frost Bank FNB Corporation Frost Bank Huntington National Bank KeyBank Frost Bank Hancock Whitney KeyBank M&T Bank Huntington National Bank Huntington National Bank M&T Bank Pinnacle Financial KeyBank KeyBank Pinnacle Financial Synovus Financial M&T Bank M&T Bank Synovus Financial TD Bank Pinnacle Financial Pinnacle Financial United Community Bank Zions Bancorporation Synovus Financial Synovus Financial Zions Bancorporation Zions Bancorporation Zions Bancorporation RM Proactively Overall Satisfaction Provides Advice Ease of Product Overall Satisfaction Ameris Bank Comerica Bank Implementation with CM Specialist First Citizens Bank First Citizens Bank Comerica Bank M&T Bank FNB Corporation First Horizon First Citizens Bank Overall Digital Experience Frost Bank FNB Corporation First Horizon Chase Frost Bank KeyBank FNB Corporation Hancock Whitney M&T Bank Frost Bank Digital Product Capabilities Huntington National Bank Pinnacle Financial Huntington National Bank Chase Synovus Financial IBERIABANK M&T Bank Digital Platform Design Pinnacle Financial KeyBank Chase Synovus Financial M&T Bank Huntington National Bank Pinnacle Financial Zions Bancorporation Renasant Bank Product Capabilities Synovus Financial First Horizon United Community Bank Frost Bank Zions Bancorporation M&T Bank Synovus Financial

Inquiries can be directed to Kevin Seiler ([email protected]) at Greenwich Associates — +1 203.625.5177

Note: Comparisons are based on all banks covered across the United States. Promoters on the net promoter scale. Based on over 12,000 interviews with businesses with sales of $1–10 million across the country.

The findings reported in this document reflect solely the views reported to us by the research participants and do not represent opinions or endorsements by Greenwich Associates or its sta.

Doc ID 21-4002 2020 Greenwich Excellence Awards for U.S. Small Business Banking Among More Than 600 Banks Evaluated, 32 Have Distinctive Quality

2020

Regional Winners

Overall Satisfaction Likelihood to RM Proactively CASH MANAGEMENT Recommend Provides Advice Northeast Overall Satisfaction First Commonwealth Bank Northeast Northeast Northeast FNB Corporation FNB Corporation FNB Corporation FNB Corporation KeyBank M&T Bank M&T Bank M&T Bank NBT Bank M&T Bank Midwest Midwest Midwest Midwest KeyBank Huntington National Bank Huntington National Bank KeyBank South KeyBank KeyBank South Hancock Whitney Nicolet National Bank South CenterState Bank Wintrust Financial Pinnacle Financial First Citizens Bank First Citizens Bank Corporation South State Bank Hancock Whitney Hancock Whitney Synovus Financial IBERIABANK South IBERIABANK West Pinnacle Financial Atlantic Union Bank Pinnacle Financial BBVA Renasant Bank First Citizens Bank ServisFirst Bank First Horizon Comerica Bank ServisFirst Bank South State Bank Hancock Whitney Frost Bank South State Bank Synovus Financial Pinnacle Financial Synovus Financial TowneBank Renasant Bank United Bank (WV) United Bank (WV) ServisFirst Bank United Community Bank South State Bank United Community Bank West Synovus Financial West BBVA TowneBank BBVA United Bank (WV) Citizens Business Bank Citizens Business Bank United Community Bank Comerica Bank City National Bank (CA) Frost Bank Frost Bank West KeyBank Citizens Business Bank Zions Bancorporation Zions Bancorporation Frost Bank KeyBank Zions Bancorporation

Inquiries can be directed to Kevin Seiler ([email protected]) at Greenwich Associates — +1 203.625.5177

Note: Promoters on the net promoter scale. Comparisons are based on only those banks operating in each region. Based on over 12,000 interviews with businesses with sales of $1–10 million across the country.

The findings reported in this document reflect solely the views reported to us by the research participants and do not represent opinions or endorsements by Greenwich Associates or its sta.

Doc ID 21-4002