2020 Greenwich Excellence Awards for U.S. Middle Market Banking Among More Than 600 Banks Evaluated, 30 Have Distinctive Quality
2020
National Winners
Overall Satisfaction Overall Satisfaction CASH MANAGEMENT Ease of Product Ally Bank with RM Overall Satisfaction Implementation BOK Financial BBVA BBVA BBVA First Horizon First Horizon BOK Financial BOK Financial Frost Bank Frost Bank First Citizens Bank Frost Bank Fulton Bank Huntington National Bank FNB Corporation Huntington National Bank Hancock Whitney M&T Bank Frost Bank M&T Bank Huntington National Bank Pinnacle Financial Fulton Bank Pinnacle Financial M&T Bank Truist Hancock Whitney Regions Bank Pinnacle Financial Huntington National Bank Zions Bancorporation RM Proactively Synovus Financial M&T Bank Provides Advice Overall Satisfaction Wintrust Financial People’s United Bank (CT) BBVA with CM Specialist Corporation Pinnacle Financial First Horizon Frost Bank Zions Bancorporation Truist Frost Bank Truist Wintrust Financial Likelihood to Huntington National Bank Corporation Overall Digital Experience Recommend Pinnacle Financial Zions Bancorporation * BBVA First Horizon Customer Service Digital Product Capabilities FNB Corporation BBVA Chase Frost Bank BOK Financial Digital Platform Design Fulton Bank First Horizon Chase Hancock Whitney Frost Bank Huntington National Bank Fulton Bank Product Capabilities M&T Bank Huntington National Bank BBVA Pinnacle Financial M&T Bank Frost Bank PNC Bank Pinnacle Financial Huntington National Bank Synovus Financial Synovus Financial Pinnacle Financial Wintrust Financial Truist Regions Bank Corporation
Inquiries can be directed to Kevin Seiler ([email protected]) at Greenwich Associates — +1 203.625.5177
Note: *Performance evaluations did not yield statistically di erentiated providers. Comparisons are based on all banks covered across the United States. Promoters on the net promoter scale. Based on over 11,000 interviews with businesses with sales of $10–500 million across the country.
The findings reported in this document reflect solely the views reported to us by the research participants and do not represent opinions or endorsements by Greenwich Associates or its sta .
Doc ID 21-4004 2020 Greenwich Excellence Awards for U.S. Middle Market Banking Among More Than 600 Banks Evaluated, 30 Have Distinctive Quality
2020
Regional Winners
Overall Satisfaction Likelihood to RM Proactively CASH MANAGEMENT Recommend Provides Advice Overall Satisfaction Northeast Fulton Bank Northeast Northeast Northeast FNB Corporation * M&T Bank Fulton Bank Fulton Bank M&T Bank PNC Bank Midwest M&T Bank People’s United Bank (CT) Huntington National Bank Midwest PNC Bank Midwest Ally Bank South Commerce Bank (MO) Midwest Busey Bank Chase Huntington National Bank Huntington National Bank Huntington National Bank Pinnacle Financial TCF Bank Old National Bank Old National Bank Wintrust Financial Wintrust Financial West TCF Bank Corporation Corporation BBVA Wintrust Financial Corporation South BOK Financial South Hancock Whitney Chase BBVA South IBERIABANK Frost Bank CenterState Bank Hancock Whitney Pinnacle Financial Hancock Whitney IBERIABANK Synovus Financial IBERIABANK Pinnacle Financial Pinnacle Financial West West South State Bank BBVA BBVA Chase West Chase Frost Bank Ally Bank Citizens Business Bank Zions Bancorporation Citizens Business Bank Frost Bank Frost Bank PlainsCapital Bank PlainsCapital Bank Zions Bancorporation Texas Capital Bank Zions Bancorporation
Inquiries can be directed to Kevin Seiler ([email protected]) at Greenwich Associates — +1 203.625.5177
Note: *Performance evaluations did not yield statistically di erentiated providers. Promoters on the net promoter scale. Comparisons are based on only those banks operating in each region. Based on over 11,000 interviews with businesses with sales of $10–500 million across the country.
The findings reported in this document reflect solely the views reported to us by the research participants and do not represent opinions or endorsements by Greenwich Associates or its sta .
Doc ID 21-4004