The CSSS Lucille-Teasdale Having trouble finding You have received this booklet because you live within the territory of the CSSS Lucille-Teasdale, a health and social your way around the services centre. The CSSS Lucille-Teasdale was created in 2004. It is comprised health care system? of the Hochelaga-Maisonneuve, Olivier-Guimond and Rosemont CLSCs; the Jeanne-Le Ber, Marie-Rollet, Rousselot, Robert-Cliche, de la Maison-Neuve and Éloria-Lepage, J.-Henri-Charbonneau CHSLD’s residential and long-term care centres, and L’Entremise Crisis Centre. The CSSS Lucille-Teasdale works closely with the medical clinics Visit www.santemontreal.qc.ca and community organizations within its territory. The mission of the CSSS is to: the virtual portal of the • Help you obtain the health and social services you need as Health Care Network soon as possible. • Offer high-quality services to its users, including the residents of its residential and long-term care centre. • Encourage you to adopt a healthy lifestyle. • Contribute, with its local and regional partners, to the improvement of public health within its territory. With nearly 2500 employees, 50 general practitioners and an annual budget of $148.5 M, it plays a leading role in the economic and community life of your neighbourhood.

Access to Health Care in Your Neighbourhood is a joint publication of the CSSS Lucille-Teasdale and the Agence de la santé et des services sociaux de Montréal. The masculine is used in its generic form and indicates both men and women. © Agence de la santé et des services sociaux de Montréal, 2009 Legal deposit – Bibliothèque nationale du Québec, 2009 ISBN 978-2-89510-598-5 for the series (print version) ISBN 978-2-89510-599-2 for the series (PDF version) ISBN 978-2-89510-622-7 (print version) Quick reference guide ISBN 978-2-89510-623-4 (PDF version) For more information on Une version française est disponible sur demande. the CSSS Lucille-Teasdale, visit: Veuillez appeler au 514 523-1173, poste 5328. www.cssslucilleteasdale.qc.ca For additional copies: 514-523-117, extension 5328, AS2010-LTE-A [email protected], or www.cssslucilleteasdale.qc.ca. MEDICAL RESOURCES*

1 Centre médical Saint-Marc 7 NC Clinique médicale 12 Hôpital Maisonneuve-Rosemont 2659 Beaubien Street East Domus Médica (Unité de médecine familiale) 514-728-0749 5601 Bélanger Street East Rosemont Pavilion H1N1 2 NC Clinique médicale 3000 514-256-5011 5689 Rosemont Boulevard 3000 Bélanger Street East 8 Clinique médicale Joliette 514-252-3814 514-376-7702 3841 Ontario Street East 13 NC Polyclinique Cabrini Flu Virus 3 Clinique médicale 3600 514-524-3731 5700 Saint-Zotique Street East, Suite 200 3600 Ontario Street East 9 Clinique médicale L’Espérance 514-256-5700 514-526-2556 4261 Sainte-Catherine Street East 14 Polyclinique Masson 4 Clinique médicale Bélanger 514-254-3686 3425 Masson Street, Suite 200 AUTOROUTE 25 3871 Bélanger Street East 10 NC Clinique médicale 514-376-9961 18 Suite 300 Maisonneuve-Rosemont 15 Polyclinique Rosemont RADISS 514-722-1166 5345 Assomption Boulevard 3377 Rosemont Boulevard ON 5 Clinique médicale Cadillac Suite RC-60 514-798-8688 Radisson 3435 Bossuet Street 514-257-7000 27 Prevention and good hygiene are the first 514-253-1211 1. 11 Clinique médicale actions to take: 6 Clinique médicale Saint-Jean Vianney LANGELIER • Wash your hands often. de la Promenade 4290 Beaubien Street East 2815 Masson Street 2nd Floor • Cough or sneeze into your elbow or shoulder instead 7 Langelier 514-374-0001 514-374-6711 13 of your hands. • Use soap and water or a domestic disinfectant 29 17 to clean contaminated surfaces. CSSS FACILITIES OTHER FACILITIES 5 12 RESIDENTIAL AND LONG- CLSCS 27 Hôpital Louis-H. Lafontaine Cadillac ULIGNY TERM CARE CENTRES 7401 Hochelaga Street PayP attention to information campaigns 23 CLSC de Hochelaga- 20 10 22 SO 514-251-4000 28 26 2. 16 Centre d’hébergement Maisonneuve aabout vaccination, particularly if you, or a de la Maison-Neuve 4201 Ontario Street East 28 Hôpital Maisonneuve- lloved one, are among the groups most likely Rosemont LACORDAIRE 2300 Nicolet Street 514-253-2181 to suffer complications: 514-527-2161 24 CLSC de Rosemont 5415 Assomption Boulevard 514-252-3400 17 Centre d’hébergement (before June 2010) L’Assomption • Pregnant women Éloria-Lepage 5650 Iberville Street 29 Hôpital Santa Cabrini BÉLANGER 5655 Saint-Zotique Street East • Children 6 months to less than 5 years 3090 de la Pépinière Avenue 514-524-3541 VIAU 514-252-1710 514-252-6000 DICKSON • The chronically ill under 65 years 25 CLSC de Rosemont 11 BEAUBIEN 18 Centre d’hébergement (after June 2010) 4 ELAGA • Household contacts and care providers of Jeanne-Le Ber 2909 Rachel Street East ROSEMONT infants under 6 months or persons who are 7445 Hochelaga Street 514-524-3541 OCH H 514-251-6000 immunocompromised 26 CLSC Olivier-Guimond Viau 19 Centre d’hébergement 5810 East J.-Henri-Charbonneau 514-255-2365 21

3095 Sherbrooke Street East SHERBROOKE Keep informed about the actions to take 514-523-1173 FACILITIES 2 3. iif you have flu symptoms: 15 PIE-IX 20 Centre d’hébergement L’Entremise • Consult the Self-careelf-careare GuGuideuideu Marie-Rollet Crisis Centre 14 ONTARIO 5003 Saint-Zotique Street East 514-351-9592 1 Pie-IX • Call Info-Santéé 514-729-5281 DAME SAINT-JOSEPH AINTE-CATHERINE 23 S 21 Centre d’hébergement 9 Robert-Cliche NOTRE- 8 3730 Bellechasse Street 6 16 To obtain information 514-374-8660 DAVIDSON D'IBERVILL about vaccination and consultation points 22 Centre d’hébergement 24 3 Joliette www.santemontreal.qc.ca Rousselot E 5655 Sherbrooke Street East 19 514-254-9421 PORT-DE-MONTRÉAL Services Québec 25 Préfontaine 514 644-4545 N CHEMIN NC : NETWORK CLINIC (CLINIQUE-RÉSEAU) DE FER CP 0 0,5 1 Consult regularly The sites indicated by the dots on the map are approximate. Remember to check KILOMÈTRE * Only the clinics with several doctors and that offer general medical the office hours www.pandemiequebec.gouv.qc.ca services are included in this booklet. before you go. Table of Contents

Need to see a Doctor or Nurse? 3

Medical Resources in Your Neighbourhood 3 If You are Looking for a Family Doctor 7 Seeing a Specialist 9 Seeing a Nurse 10

The CSSS Lucille-Teasdale: At Your Service 12

Specialized Clinics 12 Blood Tests and Other Tests 14 Women’s Health 15 Men’s Health 16 Sexual Health 17 Services for Seniors and People with Decreased Independence 18 Birth and Children’s Services 20 Services for Children, Parents and Families 22 Youth Services 23 Home Care Services 24 Psychological and Social Support 25 Vaccinations 26

Getting Help 27

Elder Abuse and Neglect 27 Sexual Assault 27 Family Crisis 28 Intellectual Desability (ID) and Pervasive Developmental Disorders (PDD) 28 Depression 29 Gays and Lesbians Experiencing Distress or Violence 29 Substance Abuse, Alcoholism and Compulsive Gambling 29 Unwanted Pregnancy 32 Youth at Risk 33 Suicide 33 Spousal and Domestic Violence 34

Improving Services 35

Becoming a Volunteer 36

A Foundation that Invests in your Health and Well-Being 37 FOR ALL EMERGENCIES Need to see a Doctor 9-1-1 or Nurse?

POISON CENTRE Medical Resources 1-800-463-5060 in your Neighbourhood The list of medical clinics in your neighbourhood appears on the map at the front of this booklet. INFO-SANTÉINFO SANTÉ Network Clinics • If you are concerned about your health or the health Network Clinics were created to improve access to medical of a loved one services in Montreal and to reduce the number of visits to • If you don’t know how to access services or resources hospital emergency departments. Most of these clinics are in the health and social services network accessible without an appointment seven days a week, including • Or to find out about the services in your neighbourhood: Holidays. They also offer on-site lab and radiology services. contact Info-Santé! A nurse will answer The network clinics in your neighbourhood: twenty-four hours a day, seven days a week. Clinique médicale 3000 3000 Bélanger Street East Rosemont–La Petite-Patrie Borough 514-376-7702 HEALTH INSURANCE CARD Clinique médicale Maisonneuve-Rosemont In association with the Clinique Domus-Médica In , you must have a health insurance card to 5345 Assomption Boulevard, Suite RC-60 receive services free of charge in a health care institution. Rosemont–La Petite-Patrie Borough It is therefore important to get a card and keep it with 514-257-7000 you. When your health insurance card is about to expire, the Régie de l’assurance maladie du Québec (RAMQ) will Clinique Domus-Médica automatically send you a renewal form. You must then 5601 Bélanger Street East, Suite 401 go to a CLSC with the required photos and documents Villeray–Saint-Michel–Parc-Extension Borough so that your renewal can be validated. Ensure that you 514-256-5011 change your address with the RAMQ when you move. Polyclinique Cabrini RAMQ: 514-864-3411 or 1-800-561-9749 5700 Saint-Zotique Street East, Suite 200 www.ramq.gouv.qc.ca Rosemont–La Petite-Patrie Borough 514-256-5700

PHARMACY

The only 24-hour pharmacy Pharmacie Gilles Dubois 5122 Côte-des-Neiges Road 514-737-4415

3 The majority of these clinics Other Montreal Region are accessible without an appointment Network Clinics seven days a week, including Holidays.

WEST MONTREAL

Centre d’urgence Saint-Laurent 514-747-2555 Groupe Santé Physimed 514-747-8888 300 Marcel-Laurin Boulevard, Suite 121 6363 Trans-Canada Highway, Suite 121 Saint-Laurent Borough Saint-Laurent Borough

Centre d’urgence Salaberry 514-337-4772 Clinique-réseau intégrée 514-765-7325 2758 Salaberry Street, Galeries Normandie du CSSS du Sud-Ouest–Verdun Ahuntsic-Cartierville Borough 3922 LaSalle Boulevard Verdun Borough Brunswick Medical Centre 514-426-6677 143 Frontenac Avenue City of Pointe-Claire CENTRAL MONTREAL Centre médical Métro Monk 514-769-9999 Herzl Family Practice Centre 514-340-8253 2376 Allard Street 5790 Côte-des-Neiges Road, 2nd Floor Sud-Ouest Borough Côte-des-Neiges–Notre-Dame-de-Grâce Borough Queen Elizabeth Urgent Care Clinic 514-481-4343 Clinique médicale 1851 514-524-7564 2100 Marlowe Avenue 1851 Sherbrooke Street East, Suite 101 Côte-des-Neiges–Notre-Dame-de-Grâce Borough Plateau Mont-Royal Borough Clinique médicale de l’Ouest 514-765-3600 Clinique médicale de la Cité 514-281-1722 4647 Verdun Street (before January 2010) 300 Léo-Pariseau Street, Suite 900 4475 Bannantyne Street (after January 2010) Plateau-Mont-Royal Borough Verdun Borough Clinique médicale Diamant 514-731-5994 Clinique médicale Le Plein Ciel 514-337-3171 5885 Côte-des-Neiges Road, Suite 201 475 Côte-Vertu Boulevard Côte-des-Neiges–Notre-Dame-de-Grâce Borough Saint-Laurent Borough Clinique Médimax 514-287-2683 Medistat Medical Clinic 514-624-4774 Complexe Desjardins 4965 Saint-Pierre Street 150 Sainte-Catherine Street West, Hotel Tower, 4th Floor Pierrefonds-Roxboro Borough Ville-Marie Borough Statcare Clinic 514-694-9282 Clinique médicale Métro Médic Centre-Ville 514-932-2122 175 Stillview Avenue, Suite 104 1538 Sherbrooke Street West City of Pointe-Claire Ville-Marie Borough CLSC de Bordeaux–Cartierville 514-331-2572 Groupe Santé Westmount Square 514-934-2334 11822 du Bois-de-Boulogne Avenue 1 Westmount Square, Pavilion A, Suite 230 extension 222 Ahuntsic-Cartierville Borough City of Westmount

Médico Centre Mont-Royal 514-521-5555 4689 Plateau-Mont-Royal Borough

(continued on next page)

Remember to check the office hours before you go! 4 5 MONTREAL EAST If You Are Looking Centre médical Hochelaga 514-353-8742 9080 Hochelaga Street for a Family Mercier–Hochelaga-Maisonneuve Borough Doctor Clinique-réseau du Cœur-de-l’Île 514-722-0000 There is a shortage of 6930 Papineau Avenue doctors throughout Quebec. Villeray–Saint-Michel–Parc-Extension Borough Various measures have been put into place, including the Clinique médicale Désy 514-326-9060 training of new doctors, but 5636 Henri-Bourassa Boulevard East it will take several years Montreal-Nord Borough before this situation is Clinique médicale Viau inc. 514-326-7203 resolved. At present, not all 8465 Viau Boulevard Montreal residents have Saint-Léonard Borough access to family doctors. CLSC de Saint-Michel 514-374-8223 If you need to see a family 3355 East doctor but you do not have Villeray–Saint-Michel–Parc-Extension Borough one, go to your usual clinic or a network clinic (see the list of network clinics on pages 3, 4, 5 and 6). Polyclinique-réseau Pointe-aux-Trembles 514-498-4050 12905 Sherbrooke Street East, Suite 103 If possible, always go to the same clinic. The medical team will Rivière-des-Prairies–Pointe-aux-Trembles Borough have access to your records and will be able to offer you better long-term care. Remember to call ahead to confirm opening hours to avoid wasting a trip.

Your CSSS can help you find a family doctor:

For those who require regular follow-up visits, the CSSS has set up a desk to help your search for a family doctor. To reach the CSSS Lucille-Teasdale help office, call 514-255-2494, extension 292. A nurse will assess your needs over the phone to establish your priority. Priority access to a family doctor is established based on your health condition. After assessing your situation, the nurse may refer you to a drop-in clinic until a family doctor can be assigned to you.

Remember to check the office hours before you go! 6 7 Seeing a Specialist Be Well-Prepared for Your Appointment Specialists usually only see patients who have been referred by a general practitioner. If you think that you need to consult Here are some recommendations to help you prepare a specialist, you must speak with your family doctor or a doctor for your appointment with a doctor or other at a walk-in clinic first. health professional: If your doctor suggests an EMERGENCY consultation, he or she 1. Write down the following information: will refer you to the appropriate resource. If the consultation is not urgent, your doctor or the clinic staff will provide you with • Your symptoms, their frequency, and when the address and phone number of hospitals or clinics that you and under which circumstances they appear. may contact to make an appointment. You must then handle • Your personal history, such as illnesses, injuries, the process yourself. hospitalizations and operations, along with their dates. Centre hospitalier de l’Université de Montréal (CHUM) • Vaccinations that you have received, Notre-Dame Hospital: 514-890-8000 along with their dates. Saint-Luc Hospital: 514-890-8000 • Any specific conditions (allergies, disabilities, Hôtel-Dieu: 514-890-8000 pregnancy, nursing, etc.). Hôpital de LaSalle of CSSS de Dorval-Lachine-LaSalle • The results of your latest tests (bloods tests, 514-362-8000 urine analyses) and recent X-rays, etc. Hôpital de Verdun of CSSS du Sud-Ouest–Verdun 2. Take a complete, up-to-date list of your medications. 514-765-7324 Your pharmacist can provide a list of your prescribed medications. You should also include any non- Hôpital du Sacré-Cœur de Montréal prescription medications, vitamins, food supplements 514-338-2222 and natural products that you are taking. If this is not Hôpital Fleury of CSSS d’Ahuntsic et Montréal-Nord possible, take all your medications with you. 514-384-2000, extension 5062 3. Prepare a list of questions that you would like to ask. Hôpital Jean-Talon of CSSS du Cœur-de-l’Île 514-495-6767 4. On the day of your appointment: • Arrive on time with a pen and paper so that you Hôpital Maisonneuve-Rosemont can take notes. 514-252-3400 • If you are unable to arrive at the scheduled time, Hôpital Santa Cabrini notify the clinic as early as possible so that your 514-252-6000 appointment can be given to another patient. • Do not hesitate to ask questions and write down Sir Mortimer B. Davis Jewish General Hospital the answers. 514-340-8222 • If necessary, ask a relative or friend to Lakeshore General Hospital accompany you. 514-630-2225 McGill University Health Centre (MUHC) Lachine Hospital: 514-637-2351 Montreal Children’s Hospital: 514-412-4400 Montreal Chest Institute: 514-934-1934 Montreal General Hospital: 514-934-1934 Montreal Neurological Institute and Hospital: 514-398-6644 Royal Victoria Hospital: 514-934-1934 Montreal Heart Institute (MHI) 514-376-3330

(continued on next page) 8 9 SEEING A SPECIALIST (continued)

Sainte-Justine University Hospital Centre Advice From Your Pharmacist 514-345-4931 St. Mary’s Hospital Centre There are more than 400 pharmacies throughout 514-345-3511 Montreal, making the pharmacist a very accessible professional. Do not hesitate to consult one if you are suffering from a minor health issue or if you have a Seeing a Nurse question about medications (both prescription and non-prescription). Nurses can offer advice and provide care following an injury or The following services are offered in Montreal pharmacies: surgical procedure or for a chronic illness. They can also remove • Secure disposal of medication. stitches, perform wound care, apply dressings, provide catheter • Prescriptions for emergency oral contraception and colostomy care, or administer intravenous medication, etc. (morning-after pill). To consult a nurse, call Info-Santé at 8-1-1 or contact • Medication information (interactions, side effects, your CSSS. directions). CLSC de Hochelaga-Maisonneuve: 514-253-2181 • Advice in the choice of over-the-counter medications, 4201 Ontario Street East including natural health products. Monday to Friday, 8:00 a.m. to 8:00 p.m. • Recommendations on pharmacological therapies for Saturdays, Sundays and Holidays, 8:00 a.m. to 4:00 p.m. quitting smoking and directions for their use. CLSC Olivier-Guimond: 514-255-2365 Many pharmacists work with other health professionals 5810 Sherbrooke Street East to offer services such as vaccination clinics, lipid profiles, Monday to Friday, 8:00 a.m. to 8:00 p.m. and follow-up for asthma, hypertension and other chronic Saturdays, 8:00 a.m. to 4:00 p.m. illnesses. Get informed! CLSC de Rosemont: 514-524-3541 When you meet your pharmacist to obtain medication, 5650 Iberville Street, before June 2010 it is essential that you communicate certain information 2909 Rachel Street East, after June 2010 to help the pharmacist help you. Monday to Friday, 8:00 a.m. to 8:00 p.m. You must notify the pharmacist: • Of all medications you are currently taking (both prescription or over-the-counter). • Of all natural health products, vitamins or homeopathic products you are taking. • If you suffer from a particular health issue. • If you smoke or drink alcohol. • If you have food or drug allergies. • If you are pregnant or nursing. Always going to the same pharmacy will ensure that your pharmacist has your complete medication profile so that you do not need to repeat all of this information at each visit. When you go to the pharmacy to get a prescription filled, make sure you are aware of the health problem that prompted your doctor to prescribe the medication.

10 11 Remember to check the clinic’s office hours The CSSS Lucille-Teasdale: before you go! At Your Service

Specialized Clinics

Smoking Cessation Diabetes The CSSS Lucille-Teasdale offers an education program Smoking Cessation Centre for people with diabetes so that they can better understand Want to quit smoking? Take advantage of the services offered their illness and find ways to control it. Topics include living at the Smoking Cessation Centre. Specialists will advise you day-to-day with diabetes, medications, complications, on the best ways to quit. foot care, hypoglycemia and hyperglycemia, etc. CLSC de Rosemont Smoking Cessation Centre Individual meetings. 514-524-3544, extension 61029

Support Groups Join a group to help you quit smoking and avoid relapses. CLSC de Hochelaga-Maisonneuve: 514-253-2181 The Better Living Without Smoking Centre CLSC Olivier-Guimond: 514-255-2365 514-849-3804 CLSC de Rosemont: 514-524-3541 Cancer Prevention Centre www.cssslucilleteasdale.qc.ca Sir Mortimer B. Davis Jewish General Hospital 514-340-8222, extension 3870 Recovery and Elimination Service Other Resources for Household Syringes and Needles Quit Smoking Line Safe containers are available at pharmacies 1-866-527-7383 and CLSCs for this purpose. Quit Smoking Web site CLSC de Hochelaga-Maisonneuve: 514-253-2181 www.jarrete.qc.ca/en CLSC Olivier-Guimond: 514-255-2365 CLSC de Rosemont: 514-524-3541 Health Education Centre The Health Education Centre of the CSSS Lucille-Teasdale can help you adopt lifestyle habits like quitting smoking, eating better and exercising. Speak to your doctor, nurse, or another health professional or contact the Centre directly by phone.

CLSC de Hochelaga-Maisonneuve 514-253-9717, extension 5319

12 13 Hypertension Women’s Health Do you suffer from hypertension? You can enroll in an education Do you need information on breast cancer screening, program to help improve your blood pressure, specifically by osteoporosis or menopause? Your CSSS promotes a modifying your lifestyle habits. Group sessions organized comprehensive approach to women’s health. We offer throughout the year. many support groups on such topics as menopause and weight control.

CLSC de Hochelaga-Maisonneuve 514-253-9717, extension 5372 CLSC de Hochelaga-Maisonneuve: 514-253-2181 CLSC Olivier-Guimond: 514-255-2365 Other Educational Programs CLSC de Rosemont: 514-524-3541 Other group activities are also offered on different topics: baby stimulation, parent-teenager relations, choosing to lose weight, www.cssslucilleteasdale.qc.ca heart health, menopause, stress management, caregiver support, suicide prevention, preventing falls in the elderly, etc. Breast Cancer The activity schedule is published in the local weeklies at You need a requisition from your doctor to get a mammogram the end of August and the beginning of January. (breast X-ray).

CLSC de Hochelaga-Maisonneuve: 514-253-2181 Quebec Breast Cancer CLSC Olivier-Guimond: 514-255-2365 Screening Program CLSC de Rosemont: 514-524-3541 www.cssslucilleteasdale.qc.ca If you are between the ages of 50 and 69, you will automatically receive a letter from the Director of Public Health inviting you to have a mammogram at a Blood Tests and Other Tests designated screening centre. This letter serves as a medical prescription. Go to one of the following locations for blood tests or other On the day of your appointment, you will be asked to fill tests without an appointment from Monday to Friday, out a consent form. You will then be registered in the 7:30 a.m. to 11:00 a.m. These centres are closed Saturdays, Quebec Breast Cancer Screening Program and you will be Sundays and Holidays. invited to have a mammogram every two years. CLSC de Hochelaga-Maisonneuve: 514-253-2181 For information: CLSC Olivier-Guimond: 514-255-2365 • Consult your doctor CLSC de Rosemont: 514-524-3541 • Visit www.santemontreal.qc.ca • Call the Centre de coordination des services régionaux: Do not forget to bring: 514-528-2424 • The requisition provided by your doctor • Your health insurance card Ask your doctor if you have to stop eating, drinking or taking your medication prior to the test.

Remember to check the clinic’s office hours before you go! 14 15 Criphase Organizations Dedicated to Women’s Health Criphase is a resource and intervention centre for men Montreal Women’s Health Centre who were victims of sexual abuse during childhood. The Montreal Women’s Health Centre is a community 514-529-5567 organization composed of women who primarily work in www.criphase.org gynecological health. Services include voluntary interruption of pregnancy (VIP), contraception, gynecological consultation, etc. CooPÈRE Rosemont An organization that aims to initiate, encourage and maintain 514-270-6110 the involvement of fathers in a spirit of co-parenting and with www.csfmontreal.qc.ca (French Web site) the goal of improving children’s well-being. This organization Women’s Centre of Montreal offers a listening service and individual support The Women’s Centre of Montreal helps women in difficulty 514-376-8176 or distress. It offers food and clothing assistance, linguistic Entraide pour hommes de Montréal integration services, legal information, various workshops Entraide pour hommes de Montréal offers support groups and training, etc. for men on fatherhood, marriage, depression, job loss, 514-842-4780 personal development, etc. (Groups in French) www.centredesfemmesdemtl.org 514-355-8300 www.entraidepourhommes.ca Men’s Health Maison Oxygène Maison Oxygène is an environment for men experiencing Prostate Cancer marital and family difficulty. The service is addressed primarily to fathers with children. (Services in French) All men aged 50 to 75 years should consult a doctor to undergo 514-523-9283 screening for prostate cancer. www.cafaho.org/heberge.htm (French only) Service d’aide aux conjoints (SAC) SAC offers assistance to men going through divorce, conflict, CLSC de Hochelaga-Maisonneuve: 514-253-2181 feelings of jealousy or problems of domestic violence. CLSC Olivier-Guimond: 514-255-2365 514-384-6296 CLSC de Rosemont: 514-524-3541 www.cssslucilleteasdale.qc.ca Sexual Health If you have been diagnosed with cancer, you can join Screening for HIV/AIDS and other sexually transmitted and a support group. blood-borne infections (STBBIs) is free and completely Canadian Cancer Society confidential. The CSSS Lucille-Teasdale also provides 1-888-939-3333 information, advice and support regarding STBBIs, www.cancer.ca contraception and pregnancy.

Organizations Dedicated to Men’s Health Amorce CLSC de Hochelaga-Maisonneuve: 514-253-2181 The Amorce Group helps men with problems related to CLSC Olivier-Guimond: 514-255-2365 pedophilia, incest or any other sexually deviant behaviour towards minors. CLSC de Rosemont: 514-524-3541 514-355-8064 www.cssslucilleteasdale.qc.ca www.groupeamorce.com

16 17 Services for Seniors and People with Decreased Independence The CSSS Lucille-Teasdale offers many services to seniors, people with decreased independence, their families and caregivers, including: • Overall health evaluations • Advice on nutrition, exercise, healthy lifestyle habits and fall prevention • Rehabilitation • Evaluations of home adaptation needs • Respite for caregivers Domestic Help • Assistance with personal care Housekeeping services are available to people 65 and over at • Foot care a variable rate based on family income through the Financial • Nursing care Assistance Program for Domestic Help Services. • Psychological support With a referral from the CLSC, people under 65 who require • End-of-life care domestic help following surgery or as a result of an illness or any These services may be offered at the CLSC, at home, in a day other incapacity may also benefit from the Financial Assistance centre or day hospital, in a rehabilitation unit, or in a temporary Program for Domestic Help Services. or long-term residence. Some services are also provided in This program makes it possible for people to obtain affordable collaboration with community organizations. domestic help while supporting a local company. When home care services can no longer meet the needs of a In your area, these services are offered by: person with significantly decreased independence, social workers at the hospital or CLSC can help you make a request Répit-ressource de l’Est for a residential placement. 514-353-1479 Day Centre www.repit-ressource.com The day centre works jointly with the CLSC’s home care services. Activities enable seniors to live at home, avoid social Other Resources isolation, maintain their physical capacities and social skills, and provide respite to their caregivers. Elder Abuse and Neglect If you feel that you need one of these services for yourself Info-Abuse or a loved one, contact your CSSS. A professional will evaluate If you are experiencing physical or psychological abuse your situation in order to best meet your needs. or neglect or know of a senior who is, call: 514-489-2287 or 1-888-489-2287 Tel-Aînés A listening, referral and prevention service for seniors CLSC de Hochelaga-Maisonneuve: 514-253-2181 and their loved ones. (Services in French) CLSC Olivier-Guimond: 514-255-2365 514-353-2463 CLSC de Rosemont: 514-524-3541 www.tel-ecoute.org www.cssslucilleteasdale.qc.ca Association québécoise de défense des droits des personnes retraitées ou préretraitées 514-935-1551 www.aqdr.org The Quebec Network against Elder Abuse (RQCAA) 514-270-2777 www.rqcaa.org

18 19 Birth and Children’s Services Prenatal Courses Prenatal courses help future parents prepare for childbirth Parents of babies or young children and parents-to-be have and create the best possible conditions for the mother, access to a full range of services in their neighbourhood. father and for the unborn child. The CSSS Lucille-Teasdale offers advice on pregnancy, baby care, breastfeeding, nutrition, vaccinations, education, child behaviour and family life. Parents can also benefit from prenatal and postnatal follow-up, prenatal classes and breastfeeding clinics. CLSC de Hochelaga-Maisonneuve: 514-253-2181 CLSC Olivier-Guimond: 514-255-2365 CLSC de Rosemont: 514-524-3541

CLSC de Hochelaga-Maisonneuve: 514-253-2181 www.cssslucilleteasdale.qc.ca CLSC Olivier-Guimond: 514-255-2365 Birthing Centres CLSC de Rosemont: 514-524-3541 For mothers-to-be who would like to give birth with the help www.cssslucilleteasdale.qc.ca of a midwife in a birthing centre, at home or in a hospital. Côte-des-Neiges Birthing Centre International Adoption 514- 736-2323 For specialized services in international adoption. West Island HSSC Birthing Centre CSSS Jeanne-Mance: 514-521-7663 514-697-1199 CSSS de l’Ouest-de-l’Île: 514-697-4110

Breastfeeding CLSCs discuss breastfeeding during prenatal meetings. Support is also offered for parents after they return home with their child. Moms and dads may also join breastfeeding drop-ins, which are held weekly at each CLSC.

CLSC de Hochelaga-Maisonneuve: 514-253-2181 CLSC Olivier-Guimond: 514-255-2365 CLSC de Rosemont: 514-524-3541 www.cssslucilleteasdale.qc.ca

Other Resources Nourri-Source 514- 948-9877 www.nourri-source.org Ligue La Leche 1-866-255-2483 www.allaitement.ca

20 21 Services for Children, Youth Services Parents and Families When youths have questions about general health, sexuality (contraception, sexually transmitted infections [STIs], etc.), The CSSS Lucille-Teasdale provides health and social services pregnancy, drug addiction, family problems or other topics, and family support to families in difficulty. a team of professionals can help them at the CSSS Lucille-Teasdale or in neighbourhood schools.

Under the Civil Code of Quebec, youths 14 years and older CLSC de Hochelaga-Maisonneuve: 514-253-2181 may receive health services that are completely confidential. CLSC Olivier-Guimond: 514-255-2365 CLSC de Rosemont: 514-524-3541 www.cssslucilleteasdale.qc.ca CLSC de Hochelaga-Maisonneuve: 514-253-2181 CLSC Olivier-Guimond: 514-255-2365 Youth Centres CLSC de Rosemont: 514-524-3541 Both youth centres on the Island of Montreal offer services to www.cssslucilleteasdale.qc.ca children and young people aged 0 to 18. They are mandated to ensure the protection of young people and to intervene with young offenders, while offering support to these youths’ Other Resources parents. They offer services in family mediation, adoption, Ado-Cause (Sacado) biological family background research and reunion. Anonymous psychological consultation for adolescents Centre jeunesse de Montréal and young adults. (Services in French) 514-593-3979 514-572-2236 www.centrejeunessedemontreal.qc.ca (French Web site) www.ado-cause.ca Batshaw Youth and Family Centres Alateen Services in English. Alateen is a mutual support group for youth whose lives 514-989-1885 have been affected by the alcoholism of a family member or close friend. www.batshaw.qc.ca 514-866-9803 www.al-anon.alateen.org/english Other Resources Street Kids Clinic Éducation Coup-de-fil On-site: doctors, nurses, dentists, psychologists, Professional telephone consultation service for family social workers, and access to showers. members, including minors and their friends. 1250 Sanguinet Street 514-525-2573 514-527-2361, extension 3682 www.education-coup-de-fil.com Tel-Jeunes Ligne parents Listening, guidance and referral service available at all times. A telephone service specialized 1-800-263-2266 in parent-child relationships. www.teljeunes.com For parents only. 514-288-5555 Also see the Getting Help section on page 27.

22 23 Home Care Services Psychological and Social Support Following an evaluation, home care services are offered to Our teams can help you with problems related to mental health, individuals with temporary or permanent impairments, such as addiction, violence and abuse, poverty, social exclusion, and seniors or people with disabilities, who are in recovery, who have emotional or psychological distress. Intake services, follow-up, AIDS or a chronic illness, or who are in the end-stages of life. counselling and psychosocial consultations are offered at your CSSS, by appointment or on a walk-in basis. These services can include medical, nursing, psychosocial, rehabilitation, nutrition and domestic services as well as A mental health team offers multidisciplinary consultation palliative care, bereavement support, caregiver services and treatment. and referrals to residential resources.

CLSC de Hochelaga-Maisonneuve: 514-253-2181 CLSC de Hochelaga-Maisonneuve: 514-253-2181 CLSC Olivier-Guimond: 514-255-2365 CLSC Olivier-Guimond: 514-255-2365 CLSC de Rosemont: 514-524-3541 CLSC de Rosemont: 514-524-3541 www.cssslucilleteasdale.qc.ca www.cssslucilleteasdale.qc.ca Crisis Centre L’Entremise Crisis Centre: 514-351-9592 Individials dealing with a difficult situation or a crisis should, in the first place, communicate with a crisis centre where professionals offer services 24 hours a day, seven days a week: consultation, evaluation, reference, orientation, follow-up and, in some cases, housing.

Psychiatric Emergency Hôpital Louis-H. Lafontaine: 514-251-4000 7401 Hochelaga Street Hôpital Maisonneuve-Rosemont: 514-252-3920 5689 Rosemont Boulevard

Other Resources Centre Multi-Écoute: 514-737-3604 Support, psychosocial assistance, and reference centre. Services are offered out of respect for participants’ culture and, whenever possible, in their language. www.multiecoute.org Déprimés anonymes: 514-278-2130 Listening service and weekly meetings for people suffering from depression. www.deprimesanonymes.org (French Web site) Tel-Aide: 514-935-1101 Free and confidential listening service for people in distress, available 24 hours a day, 7 days a week. www.telaide.org

24 25 Vaccinations Getting Help Vaccinations are your best protection against many serious illnesses. Do not hesitate to get them for yourself, your children and other loved ones. Basic vaccines for children and certain vaccines for adults are offered free of charge* at the following facilities: CLSC de Hochelaga-Maisonneuve: 514-253-2181 Elder Abuse and Neglect CLSC Olivier-Guimond: 514-255-2365 Info-Abuse CLSC de Rosemont: 514-524-3541 If you are experiencing physical or psychological abuse or neglect or know of a senior who is, call: * Conditions apply for receiving certain vaccinations 514-489-2287 or 1-888-489-2287 free of charge. or ask your CSSS professionals for advice. CLSC de Hochelaga-Maisonneuve: 514-253-2181 Do you have questions about vaccinations? CLSC Olivier-Guimond: 514-255-2365 CLSC de Rosemont: 514-524-3541 Has a health professional recommended that you or your Tel-Aînés child get vaccinated? Are you trying to decide whether to Listening, referral and prevention service for seniors accept or refuse a vaccination? We invite you to share your and their loved ones. (Services in French) concerns about vaccinations or your reasons for getting them on the official site of the Ministère de la Santé et des 514-353-2463 services sociaux du Quebec. www.tel-ecoute.org www.msss.gouv.qc.ca/sujets/santepub/vaccination Association québécoise de défense des droits des personnes retraitées ou préretraitées 514-935-1551 www.aqdr.org Flu Vaccine Network against Elder Abuse (RQCAA) A flu vaccine campaign is held every fall. The vaccine is free 514-270-2777 for people at high-risk for complications, such as people aged www.rqcaa.org 60 years and over, very young children, people with chronic illnesses, as well as people in close contact with these individuals. The pneumococcal vaccine is also offered to people aged 65 years and over and to people with chronic illnesses. Sexual Assault

CLSC de Hochelaga-Maisonneuve: 514-253-2181 Montreal Sexual Assault Centre CLSC Olivier-Guimond: 514-255-2365 Bilingual service available at all times. CLSC de Rosemont: 514-524-3541 514-934-4504 Criphase For Travellers Criphase is a resource and intervention centre for men who were victims of sexual abuse in their childhood. Centre for Tropical Diseases at the Montreal 514-529-5567 General Hospital of the MUHC: 514-934-8049 www.criphase.org 1650 Cedar Avenue Clinique Santé-Voyage de Montréal: 514-252-3890 By appointment only. 6865 Sherbrooke Street East, 2nd Floor La Clinique Santé-voyage de la Fondation du CHUM: 514-890-8332 1001 Saint-Denis Street, 6th Floor

26 27 Family Crisis Depression

Youth Protection Déprimés anonymes: 514-278-2130 Telephone listening service and weekly meetings for people For support in case of a family crisis or to report on suffering from depression. an endangered child. www.deprimesanonymes.org (French Web site) Centre jeunesse de Montréal 514-896-3100 www.centrejeunessedemontreal.qc.ca (French Web site) Gays and Lesbians Experiencing Batshaw Youth and Family Centres Distress or Violence Services in English. 514-935-6196 Gai Écoute: 514-866-0103 www.batshaw.qc.ca Telephone listening service, assistance and information centre for people with questions related to sexual orientation. www.gaiecoute.org (French Web site) Other Resources Centre de solidarité lesbienne (CSL): 514-526-2452 Éducation Coup-de-fil A meeting place for lesbians, the CSL offers support through Professional telephone consultation service for family discussion groups, individual meetings and workshops. members, including minors and their friends. (Activities in French) 514-525-2573 www.solidaritelesbienne.qc.ca www.education-coup-de-fil.com Ligne parents A telephone service specialized in parent-child relationships. Substance Abuse, Alcoholism For parents only. and Compulsive Gambling 514-288-5555 Al-Anon and Alateen: 514-866-9803 Support groups for relatives and friends of alcoholics and for people Intellectual Disability (ID) who have been affected by the alcoholism of a loved one. Al-Anon also offers Alateen, a recovery program for its young members. and Pervasive Developmental www.al-anon.alateen.org/english Disorders (PDD) Alcochoix +: 514-273-5600, extension 6360 Your CSSS offers many services to people affected by Assistance program that promotes moderate alcohol consumption. intellectual disabilities or pervasive developmental disorders www.dependances.gouv.qc.ca and their families. Alcoholics Anonymous (AA): 514-376-9230 When specialized services are required, the CSSS will refer Support groups for people who want to overcome people to the Centre de réadaptation en déficience intellectuelle their alcohol problems and help others recover. et en troubles envahissants du développement (CRDI-TED). www.aa-quebec/AA_quebec Centre Dollard-Cormier: 514-385-1232 Evaluation, treatment and rehabilitation for people suffering from alcoholism, drug addiction or compulsive gambling. CLSC de Hochelaga-Maisonneuve: 514-253-2181 (Services in French) CLSC Olivier-Guimond: 514-255-2365 950 de Louvain Street East www.centredollardcormier.qc.ca CLSC de Rosemont: 514-524-3541 Programme jeunesse www.cssslucilleteasdale.qc.ca 514-982-1232 Centre de réadaptation Gabrielle Major 514-259-2249 (continued on next page)

28 29 SUBSTANCE ABUSE, ALCOHOLISM AND COMPULSIVE GAMBLING (continued) Sterile Material Distribution Urgence-Toxicomanie and Exchange Information, help and referral service for people with drug addiction, alcoholism or gambling problems, The CSSS Lucille-Teasdale offers a used syringe recovery available 24 hours a day, 7 days a week. and exchange service for injection drug users (IDUs). 514-288-1515 Without an appointment: CRAN inc. Medical and psychosocial services for people suffering CLSC de Hochelaga-Maisonneuve: 514-253-2181 from drug addiction. Monday to Friday, 8:00 a.m. to 8:00 p.m. 110 Prince Arthur Street West Saturdays, Sundays and Holidays, 8:00 a.m. to 4:00 p.m. 514-527-6939 CLSC de Rosemont: 514-524-3541 www.cran.qc.ca Monday to Friday, 8:00 a.m. to 8:00 p.m. Drugs: Help and Referral Information, referral and help-line available 24 hours a day, Other Resources 7 days a week. Dopamine 514-527-2626 Community organization that offers exchange and www.drogue-aidereference.qc.ca distribution services for sterile materials. Information and education on sexually transmitted infections (STIs). Gambling: Help and Referral Vaccination campaigns against hepatitis A and B. Information, referral and help-line available 24 hours a day, 7 days a week. Evening centre: 4205 Ontario Street East 514-527-0140 Open seven evenings per week, 8:00 p.m. to 1:00 a.m. www.jeu-aidereference.qc.ca Day centre: 1473 Bennett Street Le Portage Monday to Friday, 1:30 p.m. to 5:00 p.m. Treatment and rehabilitation for people suffering Cactus from drug addiction. Organization for drug addicts (injectable and non- 865 Richmond Square injectable drugs) and other at-risk individuals in order 514-939-0202 to reduce the transmission of sexually transmitted and www.portage.ca blood-borne infections (STBBIs). Open weekday evenings from 8:00 p.m. and Saturdays and Sundays from 4:00 p.m. Maison Jean Lapointe Treatment and rehabilitation for people suffering from 514-847-0067 alcoholism, drug addiction or gambling problems. www.cactusmontreal.org (Services in French) Spectre de rue 111 Normand Street Organization for marginalized people with problems 514-288-2611 related to mental health issues, substance abuse www.maisonjeanlapointe.com (injectable and non-injectable drugs) and prostitution. Day centre and street work at night. (Services in French) Pavillon Foster Treatment and rehabilitation for people suffering from 514-524-5197 alcoholism, drug addiction or gambling problems. (English services available) 3285 Cavendish Boulevard, Suite 100 514-486-1304 www.pavillonfoster.org

30 31 Unwanted Pregnancy Youth at Risk Support is offered to women who are making a decision about an unwanted pregnancy. These women are referred Director of Youth Protection (Le Directeur to appropriate resources, as required. Pregnancy tests de la Protection de la jeunesse, DPJ) are performed on-site. To report situations where a child is abandoned, has severe behavioural problems, is a victim (or has serious chances of being a victim) of neglect, physical or psychological violence or sexual abuse. CLSC de Hochelaga-Maisonneuve: 514-253-2181 CLSC Olivier-Guimond: 514-255-2365 Centre jeunesse de Montréal 514-896-3100 CLSC de Rosemont: 514-524-3541 www.centrejeunessedemontreal.qc.ca (French Web site) www.cssslucilleteasdale.qc.ca Batshaw Youth and Family Centres Services in English. Emergency Oral Contraception 514-935-6196 Emergency oral contraception, or the morning-after pill, www.batshaw.qc.ca may be obtained from a doctor, nurse or pharmacist (without a prescription). Other Resource Voluntary Interruption of Pregnancy (VIP) Tel-Jeunes Listening, guidance and referral service available at all times. Women who want information about VIP or to be referred 1-800-263-2266 to this service free of charge can contact their CLSC. www.teljeunes.com Grossesse-Secours Support and information for pregnant women and new mothers. Suicide 514-271-0554 www.grossesse-secours.org Suicide Action Montréal Help and listening service available 24 hours a day, 7 days a week for suicidal people and their loved ones and for those bereaved by suicide. 514-723-4000 www.suicideactionmontreal.org

32 33 Spousal and Domestic Violence Improving Services In partnership with other community resources, the CSSS Lucille-Teasdale offers a variety of services to victims of spousal violence and to children who witness spousal violence. Users’ Committee The CSSS Lucille-Teasdale Users’ Committee deals with improving service quality and client satisfaction. It is responsible CLSC de Hochelaga-Maisonneuve: 514-253-2181 for informing you about your rights and responsibilities in CLSC Olivier-Guimond: 514-255-2365 relation to the CSSS and can support and assist you in lodging a complaint. CLSC de Rosemont: 514-524-3541 www.cssslucilleteasdale.qc.ca

Other Resources 514-523-1173, extension 5298

S.O.S. Violence Conjugale For victims of violence 514-873-9010 or 1-800-363-9010 Complaint Process (24 hours a day, 7 days a week) All efforts are made to ensure quality services at the CSSS www.sosviolenceconjugale.ca (French Web site) Lucille-Teasdale. If you are not satisfied with the services you receive, you can contact the person responsible for Programme Côté Cour the service concerned. Professional assistance service for victims of spousal abuse and family violence who are required to appear in court. If you are still not satisfied, you may file a complaint with the www.educaloi.qc.ca/cotecour Local Service Quality and Complaints Commissioner. If you need Montreal Courthouse help filing your complaint, the Commissioner can assist you or refer you to an organization that has been designated by the 514-868-9577, extension 0 Ministry of Health and Social Services to provide assistance. Municipal Court 514-861-0141 Local Service Quality and Complaints Commissioner of the CSSS Lucille-Teasdale Option To lodge a complaint about the services received from your For violent men and women. (Services in French) CSSS, contact the Local Service Quality and Complaints 514-527-1657 Commissioner of the CSSS Lucille-Teasdale. www.optionalternative.ca 514-523-1173, extension 5205 Pro-Gam For violent men. Other Resources to Help You Lodge a Complaint 514-270-8462 www.pro-gam.ca Centre d’assistance et d’accompagnement aux plaintes de l’Île de Montréal (CAAP-Island of Montreal) 514-861-5998 Ombudsman If you are not satisfied with the response or conclusions of the Local Service Quality and Complaints Commissioner, you may contact the Quebec Ombudsman. 514-873-2032 www.protecteurducitoyen.qc.ca/en

34 35 Becoming a Volunteer A Foundation that Invests in your Health The CSSS Lucille-Teasdale always needs volunteers to accompany people to their hospital appointments or to help and Well-Being recreational activities in long-term care centres, day-centres or hospitals. If you have spare time and you want to help improve the A gift… For a thousand smiles quality of life and well-being of people in your neighbourhood, The Fondation du Centre de santé et de services sociaux contact the client service departments at the residential Lucille-Teasdale was created in October 2007. The Fondation and long-term care centres listed below or the service collects donations that contribute to improving care, services departments for people with decreased independence and the quality of life for the residents and users of the at the day centres listed below. CSSS Lucille-Teasdale. Centre d’hébergement J.-Henri-Charbonneau Donations to the Fondation can be made through two 514-523-1173 programs: Les Amis de la Fondation du CSSS Lucille-Teasdale and Dons In Memoriam. Benefit activities are also organized. Centre d’hébergement Éloria-Lepage 514-252-1710 The funds collected go towards different projects, particularly the purchase of adapted or specialized equipment, the Centre d’hébergement de la Maison-Neuve improvement of the living environment, and leisure activities. 514-527-2161 The Fondation may also contribute to community projects. Centre d’hébergement Marie-Rollet 514-729-5281 Centre d’hébergement Robert-Cliche 514-523-1173 extension 5329 514-374-8660 www.cssslucilleteasdale.qc.ca Centre d’hébergement Rousselot 514-254-9421 Centre d’hébergement Jeanne-Le Ber 514-251-6000 Centre de jour Robert-Cliche and Centre de jour Éloria-Lepage Services for people with decreased independence. 514-524-3544, extension 3106

36 37 Notes Notes

38 39 Notes

40 Having trouble findin g your way around the H1N1 health care system? Flu Virus

Prevention and good hygiene are the first Visit www.santemontreal.qc.ca 1. actions to take: the virtual portal of the Montreal • Wash your hands often. • Cough or sneeze into your elbow or shoulder instead Health Care Network of your hands. • Use soap and water or a domestic disinfectant to clean contaminated surfaces.

Pay attention to information campaigns 2. about vaccination, particularly if you, or a loved one, are among the groups most likely to suffer complications: • Pregnant women • Children 6 months to less than 5 years • The chronically ill under 65 years • Household contacts and care providers of infants under 6 months or persons who are immunocompromised

Keep informed about the actions to take 3. if you have flu symptoms: • Consult the Self-care Guide • Call Info-Santé

To obtain information about vaccination and consultation points www.santemontreal.qc.ca Services Québec 514 644-4545

Consult regularly www.pandemiequebec.gouv.qc.ca