The CSSS du Cœur-de-l’Île Having trouble finding You have received this booklet because you live within the territory of the CSSS du Cœur-de-l’Île, a health and social your way around the services centre. The CSSS du Cœur-de-l’Île was created in 2004. It is comprised health care system? of the Hôpital Jean-Talon, the CLSC de La Petite-Patrie, the CLSC de Villeray, as well the Gouin and Auclair CHSLDs (residential and long-term care centers). The CSSS du Cœur-de-l’Île works closely with the medical clinics and community organizations within its territory. The mission of the CSSS is to: Visit www.santemontreal.qc.ca • Help you obtain the health and social services you need as soon as possible. the virtual portal of the • Offer high-quality services to its users, including the residents Health Care Network of its residential and long-term care centre. • Encourage you to adopt a healthy lifestyle. • Contribute, with its local and regional partners, to the improvement of public health within its territory. With nearly 2000 employees, 200 doctors and an annual budget of over $110M, it plays a leading role in the economic and community life of your neighbourhood.

The CSSS du Cœur-de-l’Île is a member of the Montreal Network of Health Promoting Hospitals and CSSSs, which is affiliated with the World Health Organization (WHO).

Access to Health Care in Your Neighbourhood is a joint publication of the CSSS du Cœur-de-l’Île and the Agence de la santé et des services sociaux de Montréal. The masculine is used in its generic form and indicates both men and women. © Agence de la santé et des services sociaux de Montréal, 2009 Legal deposit – Bibliothèque nationale du Québec, 2009 ISBN 978-2-89510-598-5 for the series (print version) ISBN 978-2-89510-599-2 for the series (PDF version) ISBN 978-2-89510-616-6 (print version) Quick reference guide ISBN 978-2-89510-617-3 (PDF version) For information on Une version française est disponible sur demande. the CSSS du Cœur-de-l’Île, visit: Veuillez appeler au 514 376-4141 ou au 514 273-4508. www.cssscoeurdelile.qc.ca For additional copies, please call 514-376-4141 or 514-273-4508. You can AS2010-CDI-A download this Quick Reference Guide by visiting www.cssscoeurdelile.qc.ca MEDICAL RESOURCES* FACILITIES

1 Centre médical Colombus RESIDENTIAL AND LONG- HOSPITAL 1140 Jean-Talon Street East TERM CARE CENTRES 18 Hôpital Jean-Talon 514-270-2141 14 Centre d’hébergement 1385 Jean-Talon Street East H1N1 2 Clinique d’urgence Auclair 514-495-6767 Saint-Denis 6910 Boyer Street 8415 Saint-Denis Street 514-272-3011 Flu Virus 514-388-5723 15 Centre d’hébergement 3 Clinique Forcemedic Paul-Gouin 1021 Jean-Talon Street 5900 De Saint-Vallier Street 514-787-1818 514-273-3681 D’I BER 4 Clinique médicale 1969 VILLE 1969 Rosemont Boulevard CLSCS 514-274-7344 16 CLSC de La Petite-Patrie 5 NC Clinique médicale 6520 De Saint-Vallier Street 514-273-4508 D’Iberville Prevention and good hygiene are the first 6930 Papineau E DE LORIM 1. 6930 17 CLSC de Villeray actions to take: 10 514-722-0000 1425 East 17 12 IER • Wash your hands often. 6 Clinique médicale 514-376-4141 MÉTROPOLITAIN • Cough or sneeze into your elbow or shoulder instead Beaubien – Des Érables 7 2175 East of your hands. PAPIN 514-721-6560 • Use soap and water or a domestic disinfectant EAU 7 Clinique médicale to clean contaminated surfaces. de Bordeaux 1997 Jean-Talon Street East 18 6 514-722-2136 5 Fabre PayP attention to information campaigns 8 Clinique médicale Crémazie 2. aabout vaccination, particularly if you, or a de Castelnau 2 785 De Castelnau Street East 9 lloved one, are among the groups most likely 514-277-4143 SAINT-HUBERT 1 R to suffer complications: 9 Clinique médicale Jarry NGE 4 Jarry/Lajeunesse A • Pregnant women 3 529 Jarry Street East 8 BÉL • Children 6 months to less than 5 years 514-277-4111 • The chronically ill under 65 years 10 Clinique médicale SAINT-D 14 E Jeanne-Mance NIS • Household contacts and care providers of 7820 Marquette Street infants under 6 months or persons who are

514-729-6371 AINE Jean-Talon T N immunocompromised I L 11 CLSC de La Petite-Patrie O S AINT 13 6520 De Saint-Vallier Street -LAURENT BEAUBIE 514-273-4508 TROP RY É Keep informed about the actions to take 12 CLSC de Villeray M JAR 16 11 3. iif you have flu symptoms: 1425 Jarry Street East ONT 514-376-4141 De Castelneau • Consult the Beaubien EM Self-careelf-careare GuGuideuideu OS 13 Polyclinique 6897 15 R • Call Info-Santéé 6897 Saint-Denis Street LON 514-271-4693

EAN-TA J N Rosemont 00,25 0,5 To obtain information CHEMIN D about vaccination and consultation points E FER CP KILOMÈTRE www.santemontreal.qc.ca Services Québec 514 644-4545

NC : NETWORK CLINIC (CLINIQUE-RÉSEAU) Consult regularly The sites indicated by the dots on the map are approximate. Remember to check * Only the clinics with several doctors and that offer general medical the office hours www.pandemiequebec.gouv.qc.ca services are included in this booklet. before you go. Table of Contents

Need to see a Doctor or Nurse? 3

Medical Resources in Your Neighbourhood 3 If You are Looking for a Family Doctor 7 Seeing a Specialist 9 Seeing a Nurse 10

The CSSS du Cœur-de-l’Île: At Your Service 12

Specialized Clinics 12 Blood Tests and Other Tests 14 Women’s Health 15 Men’s Health 16 Sexual Health 17 Services for Seniors and People with Decreased Independence 18 Birth and Children’s Services 20 Services for Children, Parents and Families 22 Youth Services 23 Home Care Services 24 Psychological and Social Support 25 Vaccinations 26

Getting Help 27

Elder Abuse and Neglect 27 Sexual Assault 27 Family Crisis 28 Intellectual Desability (ID) and Pervasive Developmental Disorders (PDD) 28 Depression 28 Gays and Lesbians Experiencing Distress or Violence 29 Substance Abuse, Alcoholism and Compulsive Gambling 29 Unwanted Pregnancy 32 Youth at Risk 33 Suicide 33 Spousal and Domestic Violence 34

Improving Services 35

Becoming a Volunteer 36

Foundations that Invest in your Health and Well-Being 37 FOR ALL EMERGENCIES Need to See a Doctor 9-1-1 or Nurse?

POISON CENTRE Medical Resources 1-800-463-5060 in Your Neighbourhood The list of medical clinics in your neighbourhood appears on the map at the beginning of this booklet. INFO-SANTÉINFO SANTÉ The CSSS du Cœur-de-l’Île also offers medical services by appointment or on a walk-in basis • If you are concerned about your health or the health of a loved one • If you don’t know how to access services or resources in the health and social services network CLSC de La Petite-Patrie: 514-273-4508 • Or to find out about the services in your neighbourhood: CLSC de Villeray: 514-376-4141 contact Info-Santé! www.cssscoeurdelile.qc.ca A nurse will answer The list of clinics that offer medical services without an twenty-four hours a day, appointment (updated on a regular basis) is also available seven days a week. at your neighbourhood CLSC.

Network Clinics HEALTH INSURANCE CARD Network Clinics were created to improve access to medical services in Montreal and to reduce the number of visits to In , you must have a health insurance card to hospital emergency departments. Most of these clinics are receive services free of charge in a health care institution. accessible without an appointment seven days a week, including It is therefore important to get a card and keep it with Holidays. They also offer on-site radiology and lab services. you. When your health insurance card is about to expire, the Régie de l’assurance maladie du Québec (RAMQ) will automatically send you a renewal form. You must then The network clinics in your neighbourhood: go to a CLSC with the required photos and documents so that your renewal can be validated. Ensure that you – Clinique-médicale 6930 Papineau change your address with the RAMQ when you move. – CLSC de Villeray and – CLSC de La Petite-Patrie RAMQ: 514-864-3411 or 1-800-561-9749 www.ramq.gouv.qc.ca Without an appointment Clinique-réseau du Cœur-de-l’Île 6930 Papineau Avenue Villeray–Saint-Michel–Parc-Extension Borough PHARMACY 514-722-0000 The only 24-hour pharmacy Pharmacie Gilles Dubois 5122 Côte-des-Neiges Road 514-737-4415

3 The majority of these clinics Other Montreal Region are accessible without an appointment Network Clinics seven days a week, including Holidays.

WEST MONTREAL CENTRAL MONTREAL

Centre d’urgence Saint-Laurent 514-747-2555 Herzl Family Practice Centre 514-340-8253 300 Marcel-Laurin Boulevard, Suite 121 5790 Côte-des-Neiges Road, 2nd Floor Saint-Laurent Borough Côte-des-Neiges–Notre-Dame-de-Grâce Borough

Centre d’urgence Salaberry 514-337-4772 Clinique médicale 1851 514-524-7564 2758 de Salaberry Street, Galeries Normandie 1851 East, Suite 101 Ahuntsic-Cartierville Borough Plateau Mont-Royal Borough

Brunswick Medical Centre 514-426-6677 Clinique médicale de la Cité 514-281-1722 143 Frontenac Avenue 300 Léo-Pariseau Street, Suite 900 City of Pointe-Claire Plateau-Mont-Royal Borough

Centre médical Métro Monk 514-769-9999 Clinique médicale Diamant 514-731-5994 2376 Allard Street 5885 Côte-des-Neiges Road, Suite 201 Sud-Ouest Borough Côte-des-Neiges–Notre-Dame-de-Grâce Borough

Queen Elizabeth Urgent Care Clinic 514-481-4343 Clinique Médimax 514-287-2683 2100 Marlowe Avenue Complexe Desjardins Côte-des-Neiges–Notre-Dame-de-Grâce Borough 150 Sainte-Catherine Street West, Hotel Tower, 4th Floor Ville-Marie Borough Clinique médicale de l’Ouest 514-765-3600 4647 Verdun Street (before January 2010) Clinique médicale Métro Médic Centre-Ville 514-932-2122 4475 Bannantyne Street (after January 2010) 1538 Sherbrooke Street West Verdun Borough Ville-Marie Borough

Clinique médicale Le Plein Ciel 514-337-3171 Groupe Santé Westmount Square 514-934-2334 475 Côte-Vertu Boulevard 1 Westmount Square, Pavilion A, Suite 230 extension 222 Saint-Laurent Borough City of Westmount

Medistat Medical Clinic 514-624-4774 Médico Centre Mont-Royal 514-521-5555 4965 Saint-Pierre Street 4689 Papineau Avenue Pierrefonds–Roxboro Borough Plateau-Mont-Royal Borough

Statcare Clinic 514-694-9282 175 Stillview Avenue, Suite 104 MONTREAL EAST City of Pointe-Claire Centre médical Hochelaga 514-353-8742 CLSC de Bordeaux–Cartierville 514-331-2572 9080 Hochelaga Street 11822 du Bois-de-Boulogne Avenue Mercier–Hochelaga-Maisonneuve Borough Ahuntsic-Cartierville Borough Clinique médicale 3000 514-376-7702 Groupe Santé Physimed 514-747-8888 3000 Bélanger Street East 6363 Trans-Canada Highway, Suite 121 Rosemont–La Petite-Patrie Borough Saint-Laurent Borough Clinique médicale Désy 514-326-9060 Clinique-réseau intégrée 514-765-7325 5636 Henri-Bourassa Boulevard East du CSSS du Sud-Ouest–Verdun Montreal-Nord Borough 3922 LaSalle Boulevard Verdun Borough (continued on next page)

4 5 MONTREAL EAST (continued) If You Are Clinique médicale Maisonneuve-Rosemont 514-257-7000 5345 de l’Assomption Boulevard, Suite RC-60 Looking Rosemont–La Petite-Patrie Borough for a Family Clinique médicale inc. 514-326-7203 8465 Viau Boulevard Doctor Saint-Léonard Borough

CLSC de Saint-Michel 514-374-8223 There is a shortage of 3355 Jarry Street East doctors throughout Quebec. Villeray–Saint-Michel–Parc-Extension Borough Various measures have been put into place, including the Domus Médica 514-256-5011 training of new doctors, but 5601 Bélanger Street East, Suite 401 it will take several years Villeray–Saint-Michel–Parc-Extension Borough before this situation is Polyclinique Cabrini 514-256-5700 resolved. At present, not all 5700 Saint-Zotique Street East, Suite 200 Montreal residents have Rosemont–La Petite-Patrie Borough access to family doctors. Polyclinique-réseau Pointe-aux-Trembles 514-498-4050 If you need to see a family doctor but you do not have one, go 12905 Sherbrooke Street East, Suite 103 to your usual clinic or a network clinic (see the list of network Rivière-des-Prairies–Pointe-aux-Trembles Borough clinics on pages 3, 4, 5 and 6). If possible, always go to the same clinic. The medical team will have access to your records and will be able to offer you better long-term care. Remember to call ahead to confirm opening hours to avoid wasting a trip

Your CSSS can help you find a family doctor if:

• You are 70 or older • You have a chronic illness: diabetes, high blood pressure, cancer, etc. • You are pregnant • You have just been discharged from hospital and require medical follow-up For information: CLSC de Villeray: 514-376-4141 CLSC de La Petite-Patrie: 514-273-4508 www.cssscoeurdelile.qc.ca

Remember to check the office hours before you go! 6 7 Seeing a Specialist Be Well-Prepared for Your Appointment Specialists usually only see patients who have been referred by a general practitioner. If you think that you need to consult Here are some recommendations to help you prepare a specialist, you must speak with your family doctor or a doctor for your appointment with a doctor or other at a walk-in clinic first. health professional: If your doctor suggests an EMERGENCY consultation, he or she 1. Write down the following information: will refer you to the appropriate resource. If the consultation is not urgent, your doctor or the clinic staff will provide you with • Your symptoms, their frequency, and when the address and phone number of hospitals or clinics that you and under which circumstances they appear. may contact to make an appointment. You must then handle • Your personal history, such as illnesses, injuries, the process yourself. hospitalizations and operations, along with their dates. The Hôpital Jean-Talon offers services in many specialities with • Vaccinations that you have received, along a doctor’s referral: with their dates. • Cardiology • Hepatitis clinic • Any specific conditions (allergies, disabilities, • General and •Neurology pregnancy, nursing, etc.). minor surgery • Oncology • The results of your latest tests (bloods tests, • Breast surgery • Ophthalmology urine analyses) and recent X-rays, etc. • Vascular surgery • Oto-rhino-laryngology • Dermatology • Plastics 2. Take a complete, up-to-date list of your medications. • Gastroenterology • Adult, pediatric and Your pharmacist can provide a list of your prescribed • Geriatrics geriatric psychiatry medications. You should also include any non- • Gynecology •Urology prescription medications, vitamins, food supplements • Internal medicine and natural products that you are taking. If this is not • Microbiology, infectious diseases possible, take all your medications with you. For an appointment: 514-495-6744 3. Prepare a list of questions that you would like to ask. To reach other hospitals in Montreal 4. On the day of your appointment: • Arrive on time with a pen and paper so that you Centre hospitalier de l’Université de Montréal (CHUM) can take notes. Notre-Dame Hospital: 514-890-8000 • If you are unable to arrive at the scheduled time, Saint-Luc Hospital: 514-890-8000 notify the clinic as early as possible so that your Hôtel-Dieu: 514-890-8000 appointment can be given to another patient. Hôpital de LaSalle of CSSS de Dorval-Lachine-LaSalle • Do not hesitate to ask questions and write down 514-362-8000 the answers. • If necessary, ask a relative or friend to Hôpital de Verdun of CSSS du Sud-Ouest–Verdun accompany you. 514-765-7324 Hôpital du Sacré-Cœur de Montréal 514-338-2222 Hôpital Fleury of CSSS d’Ahuntsic et Montréal-Nord 514-384-2000, extension 5062 Hôpital Jean-Talon of CSSS du Cœur-de-l’Île 514-495-6767 Hôpital Maisonneuve-Rosemont 514-252-3400 Hôpital Santa Cabrini 514-252-6000 8 (continued on next page) 9 SEEING A SPECIALIST (continued)

Sir Mortimer B. Davis Jewish General Hospital Advice From Your Pharmacist 514-340-8222 Lakeshore General Hospital There are more than 400 pharmacies throughout 514-630-2225 Montreal, making the pharmacist a very accessible professional. Do not hesitate to consult one if you are McGill University Health Centre (MUHC) suffering from a minor health issue or if you have a Lachine Hospital: 514-637-2351 question about medications (both prescription and Montreal Children’s Hospital: 514-412-4400 non-prescription). Montreal Chest Institute: 514-934-1934 Montreal General Hospital: 514-934-1934 The following services are offered in Montreal pharmacies: Montreal Neurological Institute and Hospital: 514-398-6644 • Secure disposal of medication. Royal Victoria Hospital: 514-934-1934 • Prescriptions for emergency oral contraception (morning-after pill). Montreal Heart Institute (MHI) • Medication information (interactions, side effects, 514-376-3330 directions). Sainte-Justine University Hospital Centre • Advice in the choice of over-the-counter medications, 514-345-4931 including natural health products. • Recommendations on pharmacological therapies St. Mary’s Hospital Centre for quitting smoking and directions for their use. 514-345-3511 Many pharmacists work with other health professionals to offer services such as vaccination clinics, lipid profiles, and follow-up for asthma, hypertension and other chronic Seeing a Nurse illnesses. Get informed! When you meet your pharmacist to obtain medication, Nurses can offer advice and provide care following an injury or it is essential that you communicate certain information surgical procedure or for a chronic illness. They can also remove to help the pharmacist help you. stitches, perform wound care, apply dressings, provide catheter and colostomy care, or administer intravenous medication, etc. You must notify the pharmacist: You can also see a nurse for questions about your health or • Of all medications you are currently taking to obtain emergency oral contraception (morning-after pill). (both prescription or over-the-counter). • Of all natural health products, vitamins or homeopathic To consult a nurse, call Info-Santé at 8-1-1 or contact products you are taking. your CSSS. • If you suffer from a particular health issue. CLSC de La Petite-Patrie: 514-273-4508 • If you smoke or drink alcohol. 6520 De Saint-Vallier Street (Beaubien Metro) • If you have food or drug allergies. Monday to Friday, 8:00 a.m. to 8:00 p.m. • If you are pregnant or nursing. (with an appointment) Always going to the same pharmacy will ensure that Monday to Friday, 9:00 a.m. to 8:00 p.m. your pharmacist has your complete medication profile (without an appointment) so that you do not need to repeat all of this information Saturdays and Holidays, 8:00 a.m. to 4:00 p.m. at each visit. (with an appointment) When you go to the pharmacy to get a prescription filled, CLSC de Villeray: 514-376-4141 make sure you are aware of the health problem that 1425 Jarry Street East (Jarry Metro, Bus 193 East) prompted your doctor to prescribe the medication. Monday to Friday, 8:00 a.m. to 8:00 p.m. (with an appointment) Monday to Friday, 9:00 a.m. to 8:00 p.m. (without an appointment) Saturdays and Holidays, 8:00 a.m. to 4:00 p.m. (with an appointment)

10 11 Remember to check the clinic’s office hours The CSSS du Cœur-de-l’Île: before you go! At Your Service

Specialized Clinics

Smoking Cessation Health Education Centre The Health Education Centre of the CSSS du Coeur-de-l’Île can Smoking Cessation Centre help you adopt healthy lifestyle habits like quitting smoking, Want to quit smoking? Take advantage of the services offered eating better and exercising. Speak to your doctor, nurse or at the Smoking Cessation Centre. Specialists will advise you another health professional or contact the Centre directly on the best ways to quit. by phone. Centre d’éducation pour la santé du CSSS du Coeur-de-l’Île 514-376-2233 514-376-2233 Support Groups Join a group to help you quit smoking and avoid relapses. Diabetes The Better Living Without Smoking Centre The CSSS du Cœur-de-l’Île offers an education program for people with diabetes so that they can better understand 514-849-3804 their illness and find ways to control it. Topics include living Cancer Prevention Centre day-to-day with diabetes, medications, complications, Sir Mortimer B. Davis Jewish General Hospital foot care, hypoglycemia and hyperglycemia, etc. 514-340-8222, extension 3870

Other Resources CLSC de La Petite-Patrie: 514-273-4508 Quit Smoking Line 1-866-527-7383 CLSC de Villeray: 514-376-4141 www.cssscoeurdelile.qc.ca Quit Smoking Web site www.jarrete.qc.ca/en

Recovery and Elimination Service for Household Syringes and Needles Safe containers are available for this purpose. CLSC de La Petite-Patrie: 514-273-4508 6520 De Saint-Vallier Street CLSC de Villeray: 514-376-4141 1425 Jarry Street East Hôpital Jean-Talon: 514-495-6767 1385 Jean-Talon Street East

12 13 Other Clinics and Special Programs Women’s Health The CSSS du Coeur-de-l’Île offers other clinics and special Do you need information on breast cancer, osteoporosis or programs with the referral of a doctor or health professional. menopause? Your CSSS supports a comprehensive approach These services address diabetes, chronic obstructive pulmonary to women’s health. disease (COPD), hypertension and nutrition.

Breast Cancer You need a requisition from your doctor to get a mammogram CLSC de La Petite-Patrie: 514-273-4508 (breast X-ray). Get more information from your doctor or CLSC de Villeray: 514-376-4141 neighbourhood CLSC. www.cssscoeurdelile.qc.ca

CLSC de La Petite-Patrie: 514-273-4508 Blood Tests and Other Tests CLSC de Villeray: 514-376-4141 Go to one of the following locations for blood tests or www.cssscoeurdelile.qc.ca any other type of laboratory test from Monday to Friday, 7:30 a.m. to 11:00 a.m.: CLSC de La Petite-Patrie: 514-273-4508 6520 De Saint-Vallier Street Quebec Breast Cancer Screening Program CLSC de Villeray: 514-376-4141 Access by 1425 Jarry Street East Do not forget to bring: If you are between the ages of 50 and 69, you will • The requisition provided by your doctor automatically receive a letter from the Director of Public • Your health insurance card Health inviting you to have a mammogram at a designated screening centre. This letter serves as Ask your doctor if you have to stop eating, drinking a medical prescription. or taking your medication prior to the test. On the day of your appointment, you will be asked to fill out a consent form. You will then be registered in the Quebec Breast Cancer Screening Program and you will be invited to have a mammogram every two years. For information: • Consult your doctor • Visit www.santemontreal.qc.ca • Call the Centre de coordination des services régionaux: 514-528-2424

Organizations Dedicated to Women’s Health Centre des femmes d’ici et d’ailleurs The Centre des femmes d’ici et d’ailleurs provides women in the Villeray neighbourhood (particularly those from ethnic communities) with socio-cultural and socio-education activities, meetings at cafes as well as French lessons and computer courses. 514-495-7728 Remember to check www.antipatriarcat.org/cfia the clinic’s office hours before you go! 14 15 Écho des femmes de La Petite-Patrie Criphase On-site help and telephone reference from Tuesday to Criphase is a resource and intervention centre for men Thursday. Support groups, workshops, action committee who were victims of sexual abuse during childhood. and collective action. 514-529-5567 514-277-7445 www.criphase.org Montreal Women’s Health Centre Entraide pour hommes de Montréal The Montreal Women’s Health Centre is a community Entraide pour hommes de Montréal offers support groups for organization composed of women who primarily work in men on fatherhood, marriage, depression, job loss, personal gynecological health. Services include voluntary interruption of development, etc. (Groups in French) pregnancy (VIP), contraception, gynecological consultation, etc. 514-355-8300 514-270-6110 www.entraidepourhommes.ca www.csfmontreal.qc.ca (French Web site) Maison Oxygène Women’s Centre of Montreal Maison Oxygène is an environment for men experiencing The Women’s Centre of Montreal helps women in difficulty marital and family difficulty. The service is addressed primarily or distress. It offers food and clothing assistance, linguistic to fathers with children. (Services in French) integration services, legal information, various workshops 514-523-9283 and training, etc. www.cafaho.org/heberge.htm 514-842-4780 Pro-Gam www.centredesfemmesdemtl.org Intervention and research centre for spousal and domestic violence that offers therapy for violent spouses, awareness activities, and professional training. Men’s Health 514-270-8462 www.pro-gam.ca Prostate Cancer All men aged 50 to 75 years should consult a doctor to undergo Service d’aide aux conjoints (SAC) screening for prostate cancer. SAC offers assistance to men going through divorce, conflict, feelings of jealousy or problems of domestic violence. 514-384-6296 www.serviceaideconjoints.org CLSC de La Petite-Patrie: 514-273-4508 CLSC de Villeray: 514-376-4141 Sexual Health www.cssscoeurdelile.qc.ca You can obtain information, advice or assistance on sexually If you have been diagnosed with cancer, you can join transmitted and blood-borne diseases (STBBIs), contraception a support group. and pregnancy by visiting the CSSS du Cœur-de-l’Île. Canadian Cancer Society Screening for HIV/AIDS and STIs are offered at CLSCs with 1-888-939-3333 complete confidentiality and free of charge for anyone www.cancer.ca with a health insurance card. Certain conditions may apply. Contact your CLSC. Organizations Dedicated to Men’s Health CooPÈRE Rosemont An organization that aims to initiate, encourage and maintain the involvement of fathers in a spirit of co-parenting and with CLSC de La Petite-Patrie: 514-273-4508 the goal of improving children’s well-being. CLSC de Villeray: 514-376-4141 514-376-8176 www.cssscoeurdelile.qc.ca

16 17 Services for Seniors and People with Decreased Independence The CSSS du Cœur-de-l’Île offers many services to seniors, people with decreased independence, their families and caregivers, including: • Overall health evaluations • Advice on nutrition, exercise, healthy lifestyle habits and fall prevention • Rehabilitation • Evaluations of home adaptation needs • Respite for caregivers Domestic Help • Assistance with personal care Housekeeping services are available to people 65 and over • Foot care at a variable rate based on family income through the Financial • Nursing care Assistance Program for Domestic Help Services. • Psychological support With a referral from the CLSC, people under 65 who require • End-of-life care domestic help following surgery or as a result of an illness or any These services may be offered at the CLSC, at home, in a day other incapacity may also benefit from the Financial Assistance centre or day hospital, in a rehabilitation unit, or in a temporary Program for Domestic Help Services. or long-term residence. Some services are also provided in This program makes it possible for people to obtain affordable collaboration with community organizations. domestic help while supporting a local company. When home care services can no longer meet the needs of In your area, these services are offered by: a person with significantly decreased independence, social workers at the hospital or CLSC can help you make a request NOVaide: 514-278-6767 for a residential placement. Day Centre Other Resources The day centre works jointly with the CLSC’s home care Elder Abuse and Neglect services. Activities enable seniors to live at home, avoid social isolation, maintain their physical capacities and social skills, Info-Abuse and provide respite to their caregivers. If you are experiencing physical or psychological abuse or neglect or know of a senior who is, If you feel that you need one of these services for yourself call: 514-489-2287 or 1-888-489-2287 or a loved one, contact your CSSS. A professional will evaluate your situation in order to best meet your needs. or ask your CSSS professional for advice: CLSC de La Petite-Patrie: 514-273-4508 CLSC de Villeray: 514-376-4141

CLSC de La Petite-Patrie: 514-273-4508 Te l - A î n é s : 514-353-2463 A listening, referral and prevention service for seniors CLSC de Villeray: 514-376-4141 and their relatives. (Services in French) www.cssscoeurdelile.qc.ca www.tel-ecoute.org Association québécoise de défense des droits des personnes retraitées ou préretraitées 514-935-1551 www.aqdr.org Réseau québécois pour contrer les abus envers les aînés 514-270-2777 www.rqcaa.org 18 19 Birth and Children’s Services Other Resources Groupe d’entraide maternelle de La Petite Patrie Parents of babies or young children and parents-to-be have A group that provides listening and exchange to prevent access to a full range of services in their neighbourhood. The isolation. The service also offers stimulation workshops for CSSS Du Coeur-de-l’Île offers advice on pregnancy, baby care, children 6 to12 months along with talks and meetings at cafes. breastfeeding, nutrition, vaccinations, education, child behaviour 514-495-3494 and family life. Parents can also benefit from prenatal and www.groupedentraidematernelle.org postnatal follow-up, prenatal classes and breastfeeding clinics. Nourri-Source 514-948-9877 www.nourri-source.org CLSC de La Petite-Patrie: 514-273-4508 CLSC de Villeray: 514-376-4141 Prenatal Courses www.cssscoeurdelile.qc.ca Throughout the year, CLSC nurses offer parents a series of prenatal meetings on topics such as labour and childbirth, International Adoption the arrival of the new-born at home, baby care, contraception, breastfeeding, etc. Meetings take place in the evenings from For specialized services in international adoption. 6:30 p.m. to 9:00 p.m. Nutritionists also hold meetings on CSSS Jeanne-Mance: 514-521-7663 maternal nutrition during pregnancy. CSSS de l’Ouest-de-l’Île: 514-697-4110

Breastfeeding CLSC de La Petite-Patrie: 514-273-4508 In collaboration with breastfeeding mentors from Nourri- CLSC de Villeray: 514-376-4141 Source, the CLSC offers support services for nursing mothers. These services include telephone advice, individual www.cssscoeurdelile.qc.ca consultations, and breastfeeding drop-ins. Community Organization Offering Prenatal Courses Halte-allaitement de Villeray: Twice a month on Thursday afternoons Alternative-naissance This organization offers women and couples five series of Halte-allaitement de la Petite-Patrie: prenatal evening sessions per year on Thursday evenings, Every other Tuesday afternoon from 7:00 p.m. to 9:30 p.m., and five series of postnatal Mothers can also benefit from La Petite route de lait in the meetings per year on Tuesdays from 10:00 a.m. until 12:00 p.m. commercial areas of two neighbourhoods. Store-owners and It also offers birth coaching for women who express the need. area organizations allow mothers to nurse in peace without 514-274-1727 any obligation to purchase goods or take part in an activity. www.alternative-naissance.ca The “Au sein de la famille” logo indicates that the store is a participant in this program to promote breastfeeding. Birthing Centres and Midwives For mothers-to-be who would like to give birth with the help of a midwife in a birthing centre, at home or in a hospital. CLSC de La Petite-Patrie: 514-273-4508 Côte-des-Neiges Birthing Centre CLSC de Villeray: 514-376-4141 514-736-2323 www.cssscoeurdelile.qc.ca West Island HSSC Birthing Centre 514-697-1199

20 21 Services for Children, Youth Services Parents and Families When youths have questions about general health, sexuality (contraception, sexually transmitted infections [STIs], etc.), The CSSS du Cœur-de-l’Île provides health and social services pregnancy, drug addiction, family problems or other topics, and family support to families in difficulty. a team of professionals can help them at the CSSS du Cœur- All CLSCs offer rapid intervention services in the event of a crisis de-l’Île or in neighbourhood schools. for children aged 5 to 17 years and their families. These services Under the Civil Code of Quebec, youths 14 years and older are accessible from 3:00 p.m. to 10:00 p.m., 365 days a year. may receive health services that are completely confidential. All CLSCs offer rapid intervention services in the event of a crisis for children aged 5 to 17 years and their families. These services CLSC de La Petite-Patrie: 514-273-4508 are accessible from 3:00 p.m. to 10:00 p.m., 365 days a year. CLSC de Villeray: 514-376-4141 www.cssscoeurdelile.qc.ca CLSC de La Petite-Patrie: 514-273-4508 Youth Centres CLSC de Villeray: 514-376-4141 Both youth centres on the offer services to www.cssscoeurdelile.qc.ca children and young people aged 0 to 18. They are mandated to ensure the protection of young people and to intervene with young offenders, while offering support to these youths’ Other Resources parents. They offer services in family mediation, adoption, Ado-Cause (Sacado) biological family background research and reunion. Anonymous psychological consultation for adolescents Centre jeunesse de Montréal and young adults. (Services in French) 514-593-3979 514-572-2236 www.centrejeunessedemontreal.qc.ca (French Web site) www.ado-cause.ca Batshaw Youth and Family Centres Alateen Services in English. Alateen is a mutual support group for youths whose lives 514-989-1885 have been affected by the alcoholism of a family member or close friend. www.batshaw.qc.ca 514-866-9803 www.al-anon.alateen.org/english Other Resources Street Kids Clinic Éducation Coup-de-fil On-site: doctors, nurses, dentists, psychologists, social Professional telephone consultation service for family members, workers, and access to showers. including minors and their friends. 1250 Sanguinet Street 514-525-2573 514-527-2361, extension 3682 www.education-coup-de-fil.com Tel-Jeunes Ligne parents Listening, guidance and referral service available at all times. A telephone service specialized in parent-child relationships. 1-800-263-2266 For parents only. www.teljeunes.com 514-288-5555 Also see the Getting Help section on page 27.

22 23 Home Care Services Psychological and Social Support Following an evaluation, home care services are offered to Our teams can help you with problems related to mental health, individuals with temporary or permanent impairments, such as addiction, violence and abuse, poverty, social exclusion, and seniors or people with disabilities, who are in recovery, who have emotional or psychological distress. Intake services, follow-ups, AIDS or a chronic illness, or who are in the end-stages of life. counselling and psychosocial consultations are offered at your CSSS, by appointment or on a walk-in basis. These services can include medical, nursing, psychosocial, rehabilitation, nutrition and domestic services as well as palliative care, bereavement support, caregiver services and referrals to residential resources. CLSC de La Petite-Patrie: 514-273-4508 CLSC de Villeray: 514-376-4141 www.cssscoeurdelile.qc.ca CLSC de La Petite-Patrie: 514-273-4508 CLSC de Villeray: 514-376-4141 Psychiatric Emergency www.cssscoeurdelile.qc.ca Hôpital Jean-Talon 1385 Jean-Talon Street Est 514-495-6767

Other Resources Centre Multi-Écoute Support, psychosocial assistance, and reference centre. Services are offered out of respect for participants’ culture and, whenever possible, in their language. 514-737-3604 www.multiecoute.org Outpatient clinic in psychiatry and child psychiatry at the Hôpital Jean-Talon With a treating doctor’s referral. 7345 Garnier Street 514-729-3036 Clinique de psychiatrie transculturelle Services for people experiencing difficulty adapting to their new culture (with a referral from a health professional or treating doctor). 7345 Garnier Street 514-729-3036 Déprimés anonymes Listening service and weekly meetings for people suffering from depression. 514-278-2130 www.deprimesanonymes.org (French Web site) Te l - A i d e Free and confidential listening service for people in distress, available 24 hours a day, 7 days a week. 514-935-1101 www.telaide.org 24 25 Vaccinations Getting Help Vaccinations are your best protection against many serious illnesses. Do not hesitate to get them for yourself, your children and other loved ones. Basic vaccines for children Elder Abuse and Neglect and certain vaccines for adults are offered free of charge* at the following facilities: Info-Abuse If you are experiencing physical or psychological abuse or CLSC de La Petite-Patrie: 514-273-4508 neglect or know of a senior who is, call: 514-489-2287 CLSC de Villeray: 514-376-4141 or 1-888-489-2287, or ask your CSSS: www.cssscoeurdelile.qc.ca CLSC de La Petite-Patrie: 514-273-4508 * Conditions apply for receiving certain vaccinations CLSC de Villeray: 514-376-4141 free of charge. Te l - A î n é s : 514-353-2463 Listening, referral and prevention service for seniors and their relatives. Flu Vaccine www.tel-ecoute.org Association québécoise de défense des droits des personnes retraitées ou préretraitées: 514-935-1551 A flu vaccine campaign is held every fall. The vaccine is free www.aqdr.org for people at high-risk for complications, such as people Network against Elder Abuse (RQCAA): 514-270-2777 aged 60 years and over, very young children, people with www.rqcaa.org chronic illnesses, as well as people in close contact with these individuals. The pneumococcal vaccine is also offered to people aged 65 years and over and to people with Sexual Assault chronic illnesses. Montreal Sexual Assault Centre: 514-934-4504 For information: Bilingual service available at all times. CLSC de La Petite-Patrie: 514-273-4508 CLSC de Villeray: 514-376-4141 www.cssscoeurdelile.qc.ca Family Crisis Youth Protection For support in case of a family crisis or to report on For Travellers an endangered child. Centre for Tropical Diseases at the Montreal Centre jeunesse de Montréal: 514-896-3100 General Hospital of the MUHC www.centrejeunessedemontreal.qc.ca (French Web site) 1650 Cedar Avenue Batshaw Youth and Family Centres: 514-935-6196 514-934-8049 Services in English. La Clinique Santé-voyage de la Fondation du CHUM www.batshaw.qc.ca 1001 Saint-Denis Street, 6th Floor 514-890-8332 (continued on next page)

26 27 FAMILY CRISIS (continued) Gays and Lesbians Experiencing Other Resources Distress or Violence Programme Crise-Ado-Famille-Enfant Gai Écoute (CAFE): 514-525-2573 Telephone listening service, assistance and information centre Crises intervention service offered to youth aged 5 to 17, for people with questions related to sexual orientation. from 3:00 p.m. to 10:00 p.m., every day. www.education-coup-de-fil.com 514-866-0103 www.gaiecoute.org (French Web site) Éducation Coup-de-fil: 514-525-2573 Professional telephone consultation service for family Centre de solidarité lesbienne (CSL) members, including minors and their friends. A meeting place for lesbians, the CSL offers support through www.education-coup-de-fil.com discussion groups, individual meetings and workshops. (Activities in French) Ligne parents: 514-288-5555 A telephone service specialized in parent-child relationships. 514-526-2452 For parents only. www.solidaritelesbienne.qc.ca

Intellectual Disability (ID) Substance Abuse, Alcoholism and Pervasive Developmental and Compulsive Gambling Disorders (PDD) The CSSS du Coeur-de-l’Île offers psychosocial services at its two CLSCs for people suffering from drug addiction and other Your CSSS offers many services to people affected by dependencies. The CSSS also offers the Alcochoix + program, intellectual disabilities or pervasive developmental disorders which is for people who have 15 to 35 drinks per week and their families. When specialized services are required, and want to decrease the amount of alcohol they consume. the CSSS will refer people to the Centre de réadaptation en déficience intellectuelle et en troubles envahissants CLSC de La Petite-Patrie: 514-273-4508 du développement (CRDI-TED). CLSC de Villeray: 514-376-4141 Alcochoix +: 514-273-4508

CLSC de La Petite-Patrie: 514-273-4508 Other Resources CLSC de Villeray: 514-376-4141 Al-Anon and Alateen www.cssscoeurdelile.qc.ca Support groups for relatives and friends of alcoholics and for people who have been affected by the alcoholism of a loved one. Al-Anon also offers Alateen, a recovery program for its young members. Depression 514-866-9803 Déprimés anonymes www.al-anon.alateen.org/english Telephone listening service and weekly meetings for people Alcochoix + suffering from depression. Assistance program that promotes moderate 514-278-2130 alcohol consumption. www.deprimesanonymes.org (French Web site) 514-273-5600, extension 6360 www.dependances.gouv.qc.ca Alcoholics Anonymous (AA) Support groups for people who want to overcome their alcohol problems and help others recover. 514-376-9230 www.aa-quebec/AA_quebec 28 (continued on next page) 29 SUBSTANCE ABUSE, ALCOHOLISM Maison Jean Lapointe AND COMPULSIVE GAMBLING (continued) Treatment and rehabilitation for people suffering from alcoholism, drug addiction or gambling problems. Centre Dollard-Cormier (Services in French) Evaluation, treatment and rehabilitation for people suffering 111 Normand Street from alcoholism, drug addiction or compulsive gambling. 514-288-2611 (Services in French) www.maisonjeanlapointe.com 950 de Louvain Street East 514-385-1232 Pavillon Foster www.centredollardcormier.qc.ca Treatment and rehabilitation for people suffering from alcoholism, drug addiction or gambling problems. Programme jeunesse (English services available) 514-982-1232 3285 Cavendish Boulevard, Suite 100 Urgence-Toxicomanie 514-486-1304 Information, help and referral service for people with www.pavillonfoster.org drug addiction, alcoholism or gambling problems, available 24 hours a day, 7 days a week. 514-288-1515 CRAN inc. Sterile Material Distribution Medical and psychosocial services for people suffering and Exchange from drug addiction. 110 Prince Arthur Street West 514-527-6939 The CSSS du Cœur-de-l’Île offers a used syringe www.cran.qc.ca recovery service for injection drug users (IDU). Without an appointment. Drugs: Help and Referral Information, referral and help-line available 24 hours a day, CLSC de La Petite-Patrie: 514-273-4508 7 days a week. 6520 De Saint-Vallier Street 514-527-2626 Monday to Friday, 9:00 a.m. to 8:00 p.m. Saturdays, 8:00 a.m. to 4:00 p.m. www.drogue-aidereference.qc.ca CLSC de Villeray: 514-376-4141 Gambling: Help and Referral 1425 Jarry Street East Information, referral and help-line available 24 hours a day, Monday to Friday, 9:00 a.m. to 8:00 p.m. 7 days a week. Saturdays and Sundays, 8:00 a.m. to 4:00 p.m. 514-527-0140 www.jeu-aidereference.qc.ca Other Resources Le Portage Cactus Treatment and rehabilitation Organization for drug addicts (injectable and non- for people suffering injectable drugs) and other at-risk individuals in order from drug addiction. to reduce the transmission of sexually transmitted and 865 Richmond Square blood-borne infections (STBBIs). Open weekday evenings 514-939-0202 from 8:00 p.m. and Saturdays and Sundays from 4:00 p.m. www.portage.ca 514-847-0067 www.cactusmontreal.org Spectre de rue Organization for marginalized people with problems related to mental health issues, substance abuse (injectable and non-injectable drugs) and prostitution. Day centre and street work at night. (Services in French) 514-524-5197

30 31 Unwanted Pregnancy Youth at Risk Support is offered to women who are making a decision about an unwanted pregnancy. These women are referred Director of Youth Protection (Le Directeur to appropriate resources, as required. Pregnancy tests are de la Protection de la jeunesse, DPJ) performed on-site free of charge for young women 18 years and younger. To report situations where a child is abandoned, has severe behavioural problems, is a victim (or has serious chances of being a victim) of neglect, physical or psychological violence or sexual abuse. CLSC de La Petite-Patrie: 514-273-4508 Centre jeunesse de Montréal CLSC de Villeray: 514-376-4141 514-896-3100 www.centrejeunessedemontreal.qc.ca (French Web site) www.cssscoeurdelile.qc.ca Batshaw Youth and Family Centres Emergency Oral Contraception Services in English. 514-935-6196 Emergency oral contraception, or the morning-after pill, www.batshaw.qc.ca may be obtained from a doctor, nurse or pharmacist (without a prescription). Other Resource Voluntary Interruption of Pregnancy (VIP) Tel-Jeunes Women who want information about VIP or to be referred Listening, guidance and referral service available at all times. to this service free of charge can contact their CLSC: 1-800-263-2266 CLSC de La Petite-Patrie: 514-273-4508 www.teljeunes.com CLSC de Villeray: 514-376-4141 or Suicide Grossesse-Secours Suicide Action Montréal Support and information for pregnant women and new mothers. Help and listening service available 24 hours a day, 514-271-0554 7 days a week for suicidal people and their loved ones www.grossesse-secours.org and for those bereaved by suicide. 514-723-4000 www.suicideactionmontreal.org

32 33 Spousal and Domestic Violence Improving In partnership with other community resources, CSSS du Coeur- de-l’Île offers a variety of services to victims of spousal violence services and to children who witness spousal violence. All efforts are made to ensure quality services at the CSSS du Cœur-de-l’Île. If you are not satisfied with the services you receive, you can contact the person responsible for CLSC de La Petite-Patrie: 514-273-4508 the service concerned. CLSC de Villeray: 514-376-4141 If you are still not satisfied, you may file a complaint with the www.cssscoeurdelile.qc.ca Local Service Quality and Complaints Commissioner. If you need help filing your complaint, the Commissioner can assist you or Resources for Violent Men refer you to an organization that has been designated by the Ministry of Health and Social Services to provide assistance. Entraide pour hommes de Montréal 514-355-8300 (Services in French) Local Service Quality and Complaints Commissioner of the CSSS du Cœur-de-l’Île www.entraidepourhommes.ca To lodge a complaint or express your satisfaction about the Option services received from your CSSS, contact the Local Service Services in French. Quality and Complaints Commissioner of CSSS du Cœur-de-l’Île. 514-527-1657 514-495-6767, extension 6745 www.optionalternative.ca Pro-Gam Other Resources to Help You Lodge a Complaint 514-270-8462 Users’ Committee of the CSSS du Cœur-de-l’Île www.pro-gam.ca (leave a message) 514-495-6767, extension 6489 Resource for Violent Women Centre d’assistance et d’accompagnement Option aux plaintes de l’île de Montréal Services in French. 514-861-5998 514-527-1657 Ombudsman www.optionalternative.ca If you are not satisfied with the response or conclusions of the Local Service Quality and Complaints Commissioner, you may Resources for Victims of Violence contact the Quebec Ombudsman. 514-873-2032 S.O.S. Violence Conjugale www.protecteurducitoyen.qc.ca/en 514-873-9010 or 1-800-363-9010 (24 hours a day, 7 days a week) www.sosviolenceconjugale.ca (French Web site) WOMEN/AWARE 514-489-1110 www.womenaware.ca Programme Côté Cour Professional assistance service for victims of spousal abuse and family violence who are required to appear in court. www.educaloi.qc.ca/cotecour Montreal Courthouse 514-868-9577, extension 0 Municipal Court 34 514-861-0141 35 Becoming a Volunteer Foundations that Invest in your Health The CSSS du Coeur-de-l’Île regularly recruits volunteers to accompany people living at residential centres on outings or and Well-Being medical appointments, to provide assistance at mealtimes, to organize parties for patients at residential centres or the hospital’s psychiatric unit, as well as to welcome and direct visitors to the The Fondation de l’Hôpital Jean-Talon hospital, serve coffee in outpatient clinics, talk to patients who Since 1984, the Fondation de l’Hôpital Jean-Talon has raised do not have visitors, and offer support in various units. funds in support of the hospital’s development by purchasing The CSSS volunteers have access to a range of tools to facilitate cutting-edge medical, computer, and hospital equipment. their involvement, such as free meals and bus tickets. These funds come from both individual and corporate donors as well as from annual activities such as the Golf Tournament To find out more about becoming a residential centre volunteer: and the Dégustation vins et mets du terroir supper. 514-272-3011, extension 2103 To find more about the Fondation, visit To find out more about becoming a hospital volunteer: www.fondationhjt.qc.ca or call 514-495-6736. 514-495-6767, extension 6740

The Fondation La Petite-Patrie–Villeray Since 2002, the Fondation La Petite-Patrie–Villeray has raised funds to support projects to improve the quality of life of residents at the Centre d’hébergement Paul-Gouin as well as the clients of the day centre and, since 2004, the residents of the Centre d’hébergement Auclair. These investments have gone towards music therapy, gardening, zoo therapy, leisure equipment, and summer camp costs for residents. To contact the Fondation La Petite-Patrie–Villeray, call 514-273-3681

36 37 Notes Notes

38 39 Notes

40 Having trouble findin g your way around the H1N1 health care system? Flu Virus

Prevention and good hygiene are the first Visit www.santemontreal.qc.ca 1. actions to take: the virtual portal of the Montreal • Wash your hands often. • Cough or sneeze into your elbow or shoulder instead Health Care Network of your hands. • Use soap and water or a domestic disinfectant to clean contaminated surfaces.

Pay attention to information campaigns 2. about vaccination, particularly if you, or a loved one, are among the groups most likely to suffer complications: • Pregnant women • Children 6 months to less than 5 years • The chronically ill under 65 years • Household contacts and care providers of infants under 6 months or persons who are immunocompromised

Keep informed about the actions to take 3. if you have flu symptoms: • Consult the Self-care Guide • Call Info-Santé

To obtain information about vaccination and consultation points www.santemontreal.qc.ca Services Québec 514 644-4545

Consult regularly www.pandemiequebec.gouv.qc.ca