CSSS de Bordeaux-Cartierville- Having trouble finding Saint-Laurent You have received this booklet because you live within the your way around the territory of the CSSS de Bordeaux-Cartierville–Saint-Laurent, a health and social services centre. health care system? The CSSS de Bordeaux-Cartierville–Saint-Laurent was created in 2004. It is comprised of the CLSC Bordeaux-Cartierville, the CLSC Saint-Laurent, the Pavillon des Bâtisseurs as well as the Cartierville, Saint-Laurent, Notre-Dame-de-la-Merci, and Saint-Joseph-de-la-Providence CHSLDs (residential and long-term care centres). Visit www.santemontreal.qc.ca The CSSS de Bordeaux-Cartierville–Saint-Laurent works closely with the medical clinics and community organizations within the virtual portal of the its territory. Health Care Network The mission of the CSSS is to: • Help you obtain the health and social services you need as soon as possible. • Offer high-quality services to its users, including the residents of its residential and long-term care centre. • Encourage you to adopt a healthy lifestyle. • Contribute, with its local and regional partners, to the improvement of public health within its territory. With nearly 2100 employees, 63 general practitioners, 19 specialists and an annual budget of $120M, it plays a leading role in the economic and community life of your neighbourhood.

The CSSS de Bordeaux-Cartierville–Saint-Laurent is a member of the Montreal Network of Health Promoting Hospitals and CSSSs, which is affiliated with the World Health Organization (WHO).

Access to Health Care in Your Neighbourhood is a joint publication of the CSSS de Bordeaux-Cartierville–Saint-Laurent and the Agence de la santé et des services sociaux de Montréal. The masculine is used in its generic form and indicates men and women. © Agence de la santé et des services sociaux de Montréal, 2009 Legal deposit – Bibiliothèque nationale du Québec, 2009 ISBN 978-2-89510-598-5 for the series (print version) ISBN 978-2-89510-599-2 for the series (PDF version) ISBN 978-2-89510-604-3 (print version) Quick reference guide ISBN 978-2-89510-605-0 (PDF version) Une version française est disponible sur demande For more information on the CSSS Veuillez appeler au 514 331-3025, poste 1002. de Bordeaux-Cartierville–Saint-Laurent, visit: For additional copies, please call 514-331-3025, extension 1002, or AS2010-BCS-A www.csssbordeauxcartiervillesaintlaurent.ca visit www.csssbordeauxcartiervillesaintlaurent.ca MEDICAL RESOURCES* FACILITIES OTHER FACILITIES

1 NC Centre d’urgence RESIDENTIAL AND LONG- CLSCS 20 Hôpital Sacré-Cœur de Montréal Saint-Laurent TERM CARE CENTRES 18 CLSC de Bordeaux- 5400 West 300 Marcel-Laurin Boulevard 13 Centre d’hébergement Cartierville 514-338-2222 H1N1 Suite 121 de Cartierville 11822 Bois-de-Boulogne 514-747-2555 12235 Grenet Street Avenue 15 2 NC Centre d’urgence 514-337-7300 514-331-2572 Flu Virus Salaberry 14 Centre d’hébergement 19 CLSC de Saint-Laurent 2758 De Salaberry Street de Saint-Laurent 1055 Sainte-Croix Avenue 18 Galeries Normandie 1275 Côte-Vertu Boulevard 514-748-6381 16 B 514-337-4772 514-744-4981 OIS-DE CHEMIN D -BOU E F ER CP 3 Centre médical Acadie 2 17 LOGN 15 Centre d’hébergement 9 3 9825 Acadie Boulevard Notre-Dame-de-la-Merci E 20 Suite 101A 555 Gouin Boulevard West 11 514-336-6655 514-331-3020 7 A CADIE Prevention and good hygiene are the first 4 Cité santé Saint-Laurent 16 Centre d’hébergement 13 U 1077 Décarie Boulevard T 1. Saint-Joseph-de- Y actions to take: Suite 1 LA la-Providence ERR URENTIDE 514-747-5556 B • Wash your hands often. 11844 Bois-de-Boulogne SALA S 5 GMF Clinique Avicenne Avenue E CÔTE-VER • Cough or sneeze into your elbow or shoulder instead D SSA 8 (GMF Cosmopolite 514-334-3120 A of your hands. de Saint-Laurent) 17 Pavillon des Bâtisseurs I-BOUR • Use soap and water or a domestic disinfectant 815 Côte-Vertu Boulevard ENR 11810 Bois-de-Boulogne H 5 to clean contaminated surfaces. 514-748-8999 MAR Avenue 12 E IN N 6 Clinique médicale Diamant 514-334-4817 U CEL-LAURIN 19 960 Sainte-Croix Avenue GO 6 LITAI PayP attention to information campaigns Suite 206 14 PO O 514-744-9881 R 2. SA aabout vaccination, particularly if you, or a Côte-Vertu IN 7 GMF Clinique médicale T 4 E-CR lloved one, are among the groups most likely D TE MÉT L’Envolée É C O (GMF L’Envolée) ARI IX to suffer complications: Du Collège 5025 De Salaberry Street E URASSA • Pregnant women 514-331-2323 O AUTOROU -B • Children 6 months to less than 5 years 8 GMF NC Clinique médicale ALE 1 HENRI XI le Plein Ciel S-NIHON • The chronically ill under 65 years (GMF Cosmopolite THIMENS • Household contacts and care providers of de Saint-Laurent) infants under 6 months or persons who are 475 Côte-Vertu Boulevard 514-337-3171 ENS immunocompromised IM 10 C 9 NC CLSC de Bordeaux- HO TH U Cartierville MEDEY 11822 Bois-de-Boulogne Avenue -VERT Keep informed about the actions to take 514-331-2572 CÔTE 3. iif you have flu symptoms: AUTOR 10 NC Groupe Santé Physimed OUTE TRAN SCANADIENN • Consult the 6363 Trans-Canada Highway E Self-careelf-careare GuGuideuideu Suite 121 • Call Info-Santéé 514-747-8888

11 Hôpital du Sacré- E SS E Coeur – Programme LI de médecine familiale To obtain information 5400 Gouin Boulevard West ÔTE-DE- 514-338-2383 C about vaccination and consultation points 514-338-3169 Santé-Voyage GMF : FAMILY MEDICINE GROUP (GROUPE DE MÉDECINE FAMILIALE) NC : NETWORK CLINIC (CLINIQUE-RÉSEAU) www.santemontreal.qc.ca 12 Centre de médecine intégrée 2040 Marcel-Laurin Boulevard The sites indicated by the dots on the map are approximate. Services Québec Suite 240 514-747-9936 * Only the clinics with several doctors and that offer general medical 514 644-4545 services are included in this booklet. N 010,5 Remember to check Consult regularly the office hours www.pandemiequebec.gouv.qc.ca KILOMÈTRE before you go. Table of Contents

Need to see a Doctor or Nurse? 3

Medical Resources in Your Neighbourhood 3 If You are Looking for a Family Doctor 7 Seeing a Specialist 9 Seeing a Nurse 10

CSSS de Bordeaux-Cartierville–Saint-Laurent: At Your Service 12

Specialized Clinics 12 Blood Tests and Other Tests 14 Women’s Health 15 Men’s Health 16 Sexual Health 17 Services for Seniors and People with Decreased Independence 18 Birth and Children’s Services 20 Services for Children, Parents and Families 22 Youth Services 23 Home Care Services 24 Psychological and Social Support 25 Vaccinations 26

Getting Help 27

Elder Abuse and Neglect 27 Sexual Assault 27 Family Crisis 27 Intellectual Desability (ID) and Pervasive Developmental Disorders (PDD) 28 Depression 28 Gays and Lesbians Experiencing Distress or Violence 28 Substance Abuse, Alcoholism and Compulsive Gambling 29 Unwanted Pregnancy 32 Youth at Risk 32 Ethno-Cultural Resources 33 Suicide 33 Spousal and Domestic Violence 34

Improving Services 35

Becoming a Volunteer 36

A Foundation that Invests in your Health and Well-Being 37 FOR ALL EMERGENCIES Need to see 9-1-1 a Doctor or Nurse? Medical Resources POISON CENTRE in Your Neighbourhood The list of medical clinics in your neighbourhood appears 1-800-463-5060 on the map at the front of this booklet. The CSSS de Bordeaux-Cartierville–Saint-Laurent offers medical services by appointment or on a walk-in basis. INFO-SANTÉINFO SANTÉ

• If you are concerned about your health or the health of a loved one CLSC de Bordeaux-Cartierville: 514-331-2572 • If you don’t know how to access services or resources in the health and social services network CLSC de Saint-Laurent: 514-748-6381 • Or to find out about the services in your neighbourhood: www.csssbordeauxcartiervillesaintlaurent.ca contact Info-Santé! Network Clinics A nurse will answer Network Clinics were created to improve access to medical twenty-four hours a day, services in Montreal and to reduce the number of visits to seven days a week. hospital emergency departments. Most of these clinics are accessible without an appointment seven days a week, including Holidays. They also offer on-site lab services. HEALTH INSURANCE CARD

In Quebec, you must have a health insurance card to The network clinics in your neighbourhood: receive services free of charge in a health care institution. Centre d’urgence Saint-Laurent 514-747-2555 It is therefore important to get a card and keep it with 300 Marcel-Laurin Boulevard, Suite 121 you. When your health insurance card is about to expire, Saint-Laurent Borough the Régie de l’assurance maladie du Québec (RAMQ) will automatically send you a renewal form. You must then Centre d’urgence Salaberry 514-337-4772 go to a CLSC with the required photos and documents 2758 Salaberry Street, Galeries Normandie so that your renewal can be validated. Ensure that you -Cartierville Borough change your address with the RAMQ when you move. Clinique médicale Le Plein Ciel 514-337-3171

RAMQ: 514-864-3411 or 1-800-561-9749 475 Côte-Vertu Boulevard City of St-Laurent www.ramq.gouv.qc.ca CLSC de Bordeaux-Cartierville 514-331-2572 11822 Bois-de-Boulogne Avenue Ahuntsic-Cartierville Borough PHARMACY Groupe Santé Physimed 514-747-8888 6363 Trans-Canada Highway, Suite 121 The only 24-hour pharmacy Saint-Laurent Borough Pharmacie Gilles Dubois 5122 Côte-des-Neiges Road 514-737-4415

3 The majority of these clinics Other Montreal Region are accessible without an appointment Network Clinics seven days a week, including Holidays.

WEST MONTREAL Clinique Médimax 514-287-2683 Brunswick Medical Centre 514-426-6677 Complexe Desjardins th 143 Frontenac Avenue 150 Sainte-Catherine Street West, Hotel Tower, 4 Floor City of Pointe-Claire Ville-Marie Borough

Centre médical Métro Monk 514-769-9999 Clinique médicale Métro Médic Centre-Ville 514-932-2122 2376 Allard Street 1538 West Sud-Ouest Borough Ville-Marie Borough

Queen Elizabeth Urgent Care Clinic 514-481-4343 Groupe Santé Westmount Square 514-934-2334 2100 Marlowe Avenue 1 Westmount Square, Pavilion A, Suite 230 extension 222 Côte-des-Neiges–Notre-Dame-de-Grâce Borough City of Westmount

Clinique médicale de l’Ouest 514-765-3600 Médico Centre Mont-Royal 514-521-5555 4647 Verdun Street (before January 2010) 4689 4474 Bannantyne Street (after January 2010) Plateau-Mont-Royal Borough Verdun Borough

Medistat Medical Clinic 514-624-4774 MONTREAL EAST 4965 Saint-Pierre Street Pierrefonds-Roxboro Borough Centre médical Hochelaga 514-353-8742 9080 Hochelaga Street Statcare Clinic 514-694-9282 Mercier–Hochelaga-Maisonneuve Borough 175 Stillview Avenue, Suite 104 City of Pointe-Claire Clinique médicale 3000 514-376-7702 3000 Bélanger Street East Clinique-réseau intégrée 514-765-7325 Rosemont–La Petite-Patrie Borough du CSSS du Sud-Ouest–Verdun 3922 LaSalle Boulevard Clinique-réseau du Cœur-de-l’Île 514-722-0000 Verdun Borough 6930 Papineau Avenue Villeray–Saint-Michel–Parc-Extension Borough

Clinique médicale Désy 514-326-9060 CENTRAL MONTREAL 5636 Henri-Bourassa Boulevard East Herzl Family Practice Centre 514-340-8253 Montreal-Nord Borough nd 5790 Côte-des-Neiges Road, 2 Floor Clinique médicale Maisonneuve-Rosemont 514-257-7000 Côte-des-Neiges–Notre-Dame-de-Grâce Borough 5345 Assomption Boulevard, Suite RC-60 Clinique médicale 1851 514-524-7564 Rosemont–La Petite-Patrie Borough 1851 Sherbrooke Street East, Suite 101 Clinique médicale Viau inc. 514-326-7203 Plateau Mont-Royal Borough 8465 Viau Boulevard Clinique médicale de la Cité 514-281-1722 Saint-Léonard Borough 300 Léo-Pariseau Street, Suite 900 CLSC de Saint-Michel 514-374-8223 Plateau-Mont-Royal Borough 3355 East Clinique médicale Diamant 514-731-5994 Villeray–Saint-Michel–Parc-Extension Borough 5885 Côte-des-Neiges Road, Suite 201 Côte-des-Neiges–Notre-Dame-de-Grâce Borough (continued on next page)

4 5 MONTREAL EAST (continued) If You Are Looking Domus Médica 514-256-5011 for a Family 5601 Bélanger Street East, Suite 401 Villeray–Saint-Michel–Parc-Extension Borough Doctor

Polyclinique Cabrini 514-256-5700 There is a shortage of 5700 Saint-Zotique Street East, Suite 200 doctors throughout Quebec. Rosemont–La Petite-Patrie Borough Various measures have been put into place, including the Polyclinique-réseau Pointe-aux-Trembles 514-498-4050 training of new doctors, but 12905 Sherbrooke Street East, Suite 103 it will take several years Rivière-des-Prairies–Pointe-aux-Trembles Borough before this situation is resolved. At present, not all Montreal residents have Family Medicine Groups access to family doctors. A family medicine group (or GMF) is a clinic where patients If you need to see a family register with their doctor. This allows doctors to develop a doctor but you do not have relationship of trust with their patients and to work more one, go to your usual clinic or a network effectively to prevent and treat health problems. clinic (see the list of network clinics on pages 3, 4, 5 and 6). GMFs are a central element of Quebec’s new strategy to If possible, always go to the same clinic. The medical team will facilitate access to family doctors. While there are still relatively have access to your records and will be able to offer you better few GMFs in Montreal, they will continue to develop in all long-term care. Remember to call ahead to confirm opening neighbourhoods over the next few years. hours to avoid wasting a trip.

The GMFs in your neighbourhood: Your CSSS can help you find GMF Cosmopolite de Saint-Laurent a family doctor if: Clinique Avicenne: 514-748-8999 Clinique médicale le Plein Ciel: 514-337-3171 • You are 70 or older GMF L’Envolée: 514-331-2323 • You have a chronic illness: diabetes, high blood pressure, cancer, etc. • You are pregnant • You have just been discharged from hospital and require medical follow-up For information: 514-331-5311

Remember to check the clinic’s office hours before you go! 6 7 Seeing a Specialist Be Well-Prepared for Your Appointment Specialists usually only see patients who have been referred by a general practitioner. If you think that you need to consult Here are some recommendations to help you prepare a specialist, you must speak with your family doctor or a doctor for your appointment with a doctor or other at a walk-in clinic first. health professional: If your doctor suggests an EMERGENCY consultation, he or she 1. Write down the following information: will refer you to the appropriate resource. If the consultation is not urgent, your doctor or the clinic staff will provide you with • Your symptoms, their frequency, and when the address and phone number of hospitals or clinics that you and under which circumstances they appear. may contact to make an appointment. You must then handle • Your personal history, such as illnesses, injuries, the process yourself. hospitalizations and operations, along with their dates. Centre hospitalier de l’Université de Montréal (CHUM) • Vaccinations that you have received, along Notre-Dame Hospital: 514-890-8000 with their dates. Saint-Luc Hospital: 514-890-8000 • Any specific conditions (allergies, disabilities, Hôtel-Dieu: 514-890-8000 pregnancy, nursing, etc.). Hôpital de LaSalle of CSSS de Dorval-Lachine-LaSalle • The results of your latest tests (bloods tests, 514-362-8000 urine analyses) and recent X-rays, etc. Hôpital de Verdun of CSSS du Sud-Ouest–Verdun 2. Take a complete, up-to-date list of your medications. 514-765-7324 Your pharmacist can provide a list of your prescribed medications. You should also include any non- Hôpital du Sacré-Cœur de Montréal prescription medications, vitamins, food supplements 514-338-2222 and natural products that you are taking. If this is not Hôpital Fleury of CSSS d’Ahuntsic et Montréal-Nord possible, take all your medications with you. 514-384-2000, extension 5062 3. Prepare a list of questions that you would like to ask. Hôpital Jean-Talon of CSSS du Cœur-de-l’Île 514-495-6767 4. On the day of your appointment: • Arrive on time with a pen and paper so that you Hôpital Maisonneuve-Rosemont can take notes. 514-252-3400 • If you are unable to arrive at the scheduled time, Hôpital Santa Cabrini notify the clinic as early as possible so that your 514-252-6000 appointment can be given to another patient. • Do not hesitate to ask questions and write down Sir Mortimer B. Davis Jewish General Hospital the answers. 514-340-8222 • If necessary, ask a relative or friend to Lakeshore General Hospital accompany you. 514-630-2225 McGill University Health Centre (MUHC) Lachine Hospital: 514-637-2351 Montreal Children’s Hospital: 514-412-4400 Montreal Chest Institute: 514-934-1934 Montreal General Hospital: 514-934-1934 Montreal Neurological Institute and Hospital: 514-398-6644 Royal Victoria Hospital: 514-934-1934 Montreal Heart Institute (MHI) 514-376-3330

(continued on next page) 8 9 SEEING A SPECIALIST (continued)

Sainte-Justine University Hospital Centre Advice From Your Pharmacist 514-345-4931 St. Mary’s Hospital Centre There are more than 400 pharmacies throughout 514-345-3511 Montreal, making the pharmacist a very accessible professional. Do not hesitate to consult one if you are suffering from a minor health issue or if you have a Seeing a Nurse question about medications (both prescription and non-prescription). Nurses can offer advice and provide care following an injury or The following services are offered in Montreal pharmacies: surgical procedure or for a chronic illness. They can also remove • Secure disposal of medication. stitches, perform wound care, apply dressings, provide catheter • Prescriptions for emergency oral contraception and colostomy care, or administer intravenous medication, etc. (morning-after pill). You can also see a nurse for questions about your health or to • Medication information (interactions, side effects, obtain emergency oral contraception (morning-after pill). directions). To consult a nurse, call Info-Santé at 8-1-1 or contact your CSSS. • Advice in the choice of over-the-counter medications, CLSC de Bordeaux-Cartierville: 514-331-2572 including natural health products. 11822 Bois-de-Boulogne Avenue • Recommendations on pharmacological therapies for Without an appointment, Monday to Friday, 8:00.a.m. to 8:00 p.m. quitting smoking and directions for their use. With an appointment, Monday to Friday, 8:00 a.m. to 4:00 p.m. Many pharmacists work with other health professionals Saturdays, Sundays and Holidays, 9:00 a.m. to 4:00 p.m. to offer services such as vaccination clinics, lipid profiles, CLSC de Saint-Laurent: 514-748-6381 and follow-up for asthma, hypertension and other chronic 1055 Sainte-Croix Avenue illnesses. Get informed! By appointment only When you meet your pharmacist to obtain medication, Monday to Friday, 7:30 a.m. to 8:00 p.m. it is essential that you communicate certain information Saturdays, Sundays and Holidays, 8:00 a.m. to 4:00 p.m. to help the pharmacist help you. You must notify the pharmacist: • Of all medications you are currently taking (both prescription or over-the-counter). • Of all natural health products, vitamins or homeopathic products you are taking. • If you suffer from a particular health issue. • If you smoke or drink alcohol. • If you have food or drug allergies. • If you are pregnant or nursing. Always going to the same pharmacy will ensure that your pharmacist has your complete medication profile so that you do not need to repeat all of this information at each visit. When you go to the pharmacy to get a prescription filled, make sure you are aware of the health problem that prompted your doctor to prescribe the medication.

10 11 Remember to check CSSS de Bordeaux-Cartierville–Saint-Laurent: the clinic’s office hours At Your Service before you go!

Specialized Clinics

Smoking Cessation Smoking Cessation Centre Asthma Want to quit smoking? Take advantage of the services offered at the Smoking Cessation Centre. Specialists will advise you The Centre d’enseignement sur l’asthme (CEA) offers on the best ways to quit. an educational program to help asthma sufferers better understand and manage their condition. The program looks CSSS de Bordeaux-Cartierville–Saint-Laurent at asthma and its symptoms, its triggers and how to prevent Smoking Cessation Centre them, medication, signs of deterioration, etc. 514-331-2572, extension 4455 Individual meetings and group sessions. Smoking Cessation Program (PACT) Hôpital du Sacré-Cœur de Montréal With a referral from a health professional. 514-338-2222, extension 3131 Centre d’enseignement sur l’asthme Hôpital du Sacré-Cœur de Montréal: 514-338-3131 Support Groups Join a group to help you to quit smoking and avoid relapses. Health Education Centre Centre Vivre mieux sans fumer The Health Education Centre of the CSSS de Bordeaux- 514-849-3804 Cartierville–Saint-Laurent can help you adopt healthy lifestyle Cancer Prevention Centre habits, like quitting smoking, eating better and exercising. Sir Mortimer B. Davis Jewish General Hospital Speak to your doctor, nurse or another health professional or contact the Centre directly by phone. 514-340-8222, extension 3870

Other Resources Quit Smoking Line CLSC de Bordeaux-Cartierville: 514-331-2572, ext. 4477 1-866-527-7383 CLSC de Saint-Laurent: 514-331-2572, ext. 4477 Quit Smoking Web site www.jarrete.qc.ca/en

12 13 Chronic Obstructive Pulmonary Women’s Health Disease (COPD) Do you need information on breast cancer screening, A CSSS nurse offers personalized follow-up for people osteoporosis or menopause? Your CSSS promotes a with a COPD. comprehensive approach to women’s health. By appointment only. Breast Cancer You need a requisition from your doctor to get a mammogram screening (breast X-ray). CLSC de Bordeaux-Cartierville: 514-331-2577 CLSC de Saint-Laurent: 514-748-1730

Other Resource CLSC de Bordeaux-Cartierville: 514-331-2572

COPD Educational Centre CLSC de Saint-Laurent: 514-748-6381 Hôpital du Sacré-Cœur de Montréal or contact your doctor. The goal is to help people with COPD better understand their illness and manage the symptoms. Group education sessions. 514-338-3131 Quebec Breast Cancer Stand-Up Program (PIED) Screening Program To help those 65 years and older improve their balance and leg strength, the CSSS offers a free, intensive 12-week program. If you are between the ages of 50 and 69, you will The program offers group exercise and discussions twice per automatically receive a letter from the Director of Public week along with a routine to be performed at home. Health inviting you to have a mammogram at a designated screening centre. This letter serves as a medical prescription. On the day of your appointment, you will be asked to fill 514-331-2572, extension 4474 out a consent form. You will then be registered in the Quebec Breast Cancer Screening Program and you will be Blood Tests and Other Tests invited to have a mammogram every two years. For information: Go to one of the following locations for blood tests • Consult your doctor or any other type of laboratory test: • Visit www.santemontreal.qc.ca CLSC de Bordeaux-Cartierville: 514-331-2572 • Call the Centre de coordination des services régionaux: 514-528-2424 CLSC de Saint-Laurent: 514-748-6381 On a walk-in basis, Monday to Friday, 7:30 a.m. to 10:30 a.m. The service is closed on Holidays. Do not forget to bring: • The requisition provided by your doctor • Your health insurance card Ask your doctor if you have to stop eating, drinking, or taking your medication prior to the test.

14 15 Organizations Dedicated to Women’s Health Organizations Dedicated to Men’s Health Montreal Women’s Health Centre: 514-270-6110 Criphase: 514-529-5567 The Montreal Women’s Health Centre is a community Criphase is a resource and intervention centre for men organization composed of women who primarily work in who were victims of sexual abuse during childhood. gynecological health. Services include voluntary interruption of www.criphase.org pregnancy (VIP), contraception, gynecological consultation, etc. Entraide pour hommes de Montréal: 514-355-8300 www.csfmontreal.qc.ca (French Web site) Entraide pour hommes de Montréal offers support groups Women’s Centre of Montreal: 514-842-4780 for men on fatherhood, marriage, depression, job loss, The Women’s Centre of Montreal helps women in difficulty personal development, etc. (Groups in French) or distress. It offers food and clothing assistance, linguistic www.entraidepourhommes.ca integration services, legal information, various workshops Maison Oxygène: 514-523-9283 and training, etc. Maison Oxygène is an environment for men experiencing www.centredesfemmesdemtl.org marital and family difficulty. The service is addressed Centre des femmes de Saint-Laurent: 514-744-3513 primarily to fathers with children. (Services in French) The Centre des femmes de Saint-Laurent offers educational www.cafaho.org/heberge.htm (French only) and collective activities on various women’s issues, such as Service d’aide aux conjoints (SAC): 514-384-6296 isolation, violence, mental health, poverty and impoverishment, SAC offers assistance to men going through divorce, conflict, to all women who need them. feelings of jealousy or problems of domestic violence. Concertation-Femme: 514-336-3733 www.serviceaideconjoints.org Concertation-Femme is a drop-in centre where women can meet and converse. It offers walk-in services and referral, legal information, immigrant integration, economic Sexual Health development programs, educational activities, family cultural trips and a day care service. Screening for HIV/AIDS and other sexually transmitted and blood-borne infections (STBBIs) is free and completely confidential. The CSSS de Bordeaux-Cartierville–Saint-Laurent Men’s Health also provides information, advice and support regarding STBBIs, contraception and pregnancy. Prostate Cancer All men aged 50 to 75 years should consult a doctor to schedule an examination to undergo screening for prostate cancer. CLSC de Bordeaux-Cartierville: 514-331-2572 CLSC de Saint-Laurent: 514-748-6381 www.csssbordeauxcartiervillesaintlaurent.ca CLSC de Bordeaux-Cartierville: 514-331-2572 CLSC de Saint-Laurent: 514-748-6381 www.csssbordeauxcartiervillesaintlaurent.ca If you have been diagnosed with cancer, you can join a support group. Canadian Cancer Society 1-888-939-3333 www.cancer.ca

16 17 Services for Seniors and People with Decreased Independence The CSSS of Bordeaux-Cartierville–Saint-Laurent offers many services to seniors, people with decreased independence, their families and caregivers, including: • Overall health evaluations • Advice on nutrition, exercise, healthy lifestyle habits and fall prevention • Rehabilitation • Evaluations of home adaptation needs • Respite for caregivers Domestic Help • Assistance with personal care Housekeeping services are available to people 65 and over at a • Foot care variable rate based on family income through the Financial • Nursing care Assistance Program for Domestic Help Services. • Psychological support With a referral from the CLSC, people under 65 who require • End-of-life care domestic help following surgery or as a result of an illness or any These services may be offered at the CLSC, at home, in a day other incapacity may also benefit from the Financial Assistance centre or day hospital, in a rehabilitation unit, or in a temporary Program for Domestic Help Services. or long-term residence. Some services are also provided in This program makes it possible for people to obtain affordable collaboration with community organizations. domestic help while supporting a local company. When home care services can no longer meet the needs In your area, these services are offered by: of a person with significantly decreased independence, social workers at the hospital or CLSC can help you make a request Les Services d’aide Remue-Ménage for a residential placement. 514-383-1222 Day Centre The day centre works jointly with the CLSC’s home care Other Resources services. Activities enable seniors to live at home, avoid social isolation, maintain their physical capacities and social skills, Elder Abuse and Neglect and provide respite to their caregivers. Info-Abuse If you are experiencing physical or psychological abuse If you feel that you need one of these services for yourself or neglect or know of a senior who is, call: or a loved one, contact your CSSS. A professional will evaluate 514-489-2287 or 1-888-489-2287 your situation in order to best meet your needs. or ask a CSSS professional for advice: CLSC de Bordeaux-Cartierville: 514-331-2572

CLSC de Bordeaux-Cartierville: 514-331-2572 CLSC de Saint-Laurent: 514-748-6381 CLSC de Saint-Laurent: 514-748-6381 Tel-Aînés A listening, referral and prevention service for seniors www.csssbordeauxcartiervillesaintlaurent.ca and their loved ones. (Services in French) 514-353-2463 www.tel-ecoute.org

18 19 Birth and Children’s Services Breastfeeding The CSSS offers breastfeeding clinics to mothers, mothers- Parents of babies or young children and parents-to-be have to-be, and their immediate families. These clinics provide access to a full range of services in their neighbourhood. The them with an opportunity to ask experts about breastfeeding CSSS de Bordeaux-Cartierville–Saint-Laurent offers advice on as well as a place to talk and share with other mothers. pregnancy, baby care, breastfeeding, nutrition, vaccinations, education, child behaviour and family life. Parents can also The CLSC de Bordeaux-Cartierville offers these appointments benefit from prenatal and postnatal follow-up, prenatal classes in French. and breastfeeding clinics. The CLSC de Saint-Laurent offers these appointments in both French and English.

CLSC de Bordeaux-Cartierville: 514-331-2572

CLSC de Saint-Laurent: 514-748-6381 CLSC de Bordeaux-Cartierville: 514-331-2572 www.csssbordeauxcartiervillesaintlaurent.ca CLSC de Saint-Laurent: 514-748-6381 www.csssbordeauxcartiervillesaintlaurent.ca Birthing Centres and Midwives Nourri-Source For mothers-to-be who would like to give birth with the help 514-948-9877 of a midwife in a birthing centre, at home or in a hospital. www.nourri-source.org Côte-des-Neiges Birthing Centre 514-736-2323 International Adoption West Island HSSC Birthing Centre For specialized services in international adoption. 514-697-1199 CSSS Jeanne-Mance: 514-521-7663 CSSS de l’Ouest-de-l’Île: 514-697-4110 Prenatal Courses Prenatal courses help future parents prepare for childbirth and create the best possible conditions for the mother, father and unborn child. The CLSC de Bordeaux-Cartierville offers a weekly course in French. The CLSC de Saint-Laurent offers two courses per week, one in French and the other in English.

CLSC de Bordeaux-Cartierville: 514-331-2572 CLSC de Saint-Laurent: 514-748-6381 www.csssbordeauxcartiervillesaintlaurent.ca

20 21 Services for Children, Youth Services Parents and Families When youths have questions about general health, sexuality (contraception, sexually transmitted infections [STIs], etc.), The CSSS de Bordeaux-Cartierville-Saint-Laurent provides pregnancy, drug addiction, family problems or other topics, a health and social services and family support to families team of professionals can help them at the CSSS de Bordeaux- in difficulty. Cartierville–Saint-Laurent or in neighbourhood schools.

Under the Civil Code of Quebec, youths 14 years and older may receive health services that are completely confidential. CLSC de Bordeaux-Cartierville: 514-331-2572 CLSC de Saint-Laurent: 514-748-6381

www.csssbordeauxcartiervillesaintlaurent.ca CLSC de Bordeaux-Cartierville: 514-331-2572 CLSC de Saint-Laurent: 514-748-6381 Youth Centres www.csssbordeauxcartiervillesaintlaurent.ca Both youth centres on the offer services to children and young people aged 0 to 18. They are mandated to ensure the protection of young people and to intervene Other Resources with young offenders, while offering support to these youths’ Ado-Cause (Sacado) parents. They offer services in family mediation, adoption, Anonymous psychological consultation for adolescents biological family background research and reunion. and young adults. (Services in French) Centre jeunesse de Montréal 514-572-2236 514-593-3979 www.ado-cause.ca www.centrejeunessedemontreal.qc.ca (French Web site) Alateen Batshaw Youth and Family Centres Alateen is a mutual support group for youth whose lives Services in English. have been affected by the alcoholism of a family member 514-989-1885 or close friend. www.batshaw.qc.ca 514-866-9803 www.al-anon.alateen.org/english Other Resources Street Kids Clinic On-site: doctors, nurses, dentists, psychologists, social workers, Éducation Coup-de-fil and access to showers. Professional telephone consultation service for family members, 1250 Sanguinet Street including minors and their friends. 514-527-2361, extension 3682 514-525-2573 www.education-coup-de-fil.com Tel-Jeunes Listening, guidance and referral service available at all times. Ligne parents 1-800-263-2266 A telephone service specialized in parent-child relationships. www.teljeunes.com For parents only. 514-288-5555 Also see the Getting Help section on page 27.

22 23 Home Care Services Psychological and Social Support Following an evaluation, home care services are offered Our teams can help you with problems related to mental health, to individuals with temporary or permanent impairments, addiction, violence and abuse, poverty, social exclusion, and such as seniors or people with disabilities, who are in recovery, emotional or psychological distress. Intake services, follow-ups, who have AIDS or a chronic illness, or who are in the counselling and psychosocial consultation are offered at your end-stages of life. CSSS, by appointment or on a walk-in basis. These services can include medical, nursing, psychosocial, rehabilitation, nutrition and domestic services as well as palliative care, bereavement support, caregiver services CLSC de Bordeaux-Cartierville: 514-331-2572 and referrals to residential resources. CLSC de Saint-Laurent: 514-748-6381 www.csssbordeauxcartiervillesaintlaurent.ca

CLSC de Bordeaux-Cartierville: 514-331-2572 Crisis Centre CLSC de Saint-Laurent: 514-748-6381 Individials dealing with a difficult situation or a crisis should, www.csssbordeauxcartiervillesaintlaurent.ca in the first place, communicate with a crisis centre where professionals offer services 24 hours a day, seven days a week: consultation, evaluation, reference, orientation, follow-up and, in some cases, housing. Association Iris Crisis Centre 514-388-9233 TRACOM (English services available) 514-483-3033

Psychiatric Emergency Hôpital du Sacré-Cœur de Montréal Albert-Prévost Pavilion 6555 Gouin Boulevard West 514-338-4212

Other Resources Déprimés anonymes Listening service and weekly meetings for people suffering from depression. 514-278-2130 www.deprimesanonymes.org (French Web site) Tel-Aide Free and confidential listening service for people in distress, available 24 hours a day, 7 days a week. 514-935-1101 www.telaide.org

24 25 Vaccinations Getting Help Vaccinations are your best protection against many serious illnesses. Do not hesitate to get them for yourself, your children and other loved ones. Basic vaccines for children and certain Elder Abuse and Neglect vaccines for adults are offered free of charge* at the following facilities: Info-Abuse If you are experiencing physical or psychological abuse or CLSC de Bordeaux-Cartierville: 514-331-2572 neglect or know of a senior who is, call: 514-489-2287 or CLSC de Saint-Laurent: 514-748-6381 1-888-489-2287, or ask your CSSS professionals for advice: * Conditions apply for receiving certain vaccinations CLSC de Bordeaux-Cartierville: 514-331-2572 free of charge. CLSC de Saint-Laurent: 514-748-6381 Tel-Aînés: 514-353-2463 Listening, referral and prevention service for seniors Flu Vaccine and their loved ones. (Services in French) www.tel-ecoute.org A flu vaccine campaign is held every fall. The vaccine is free for people at high-risk for complications, such as people aged 60 years and over, very young children, people with Sexual Assault chronic illnesses, as well as people in close contact with Montreal Sexual Assault Centre: 514-934-4504 these individuals. The pneumococcal vaccine is also offered Bilingual service available at all times. to people aged 65 years and over and to people with chronic illnesses. CLSC de Bordeaux-Cartierville: 514-331-2572 Family Crisis CLSC de Saint-Laurent: 514-748-6381 Youth Protection For support in case of a family crisis or to report on an endangered child. For Travellers Centre jeunesse de Montréal Centre for Tropical Diseases at the Montreal 514-896-3100 General Hospital of the MUHC 1650 Cedar Avenue www.centrejeunessedemontreal.qc.ca (French Web site) 514-934-8049 Batshaw Youth and Family Centres Services in English. Travel Health Clinic of the Hôpital du Sacré-Cœur de Montréal 514-935-6196 5400 Gouin Boulevard West www.batshaw.qc.ca 514-338-3169 La Clinique Santé-voyage de la Fondation du CHUM Other Resources 1001 Saint-Denis Street, 6th Floor Éducation Coup-de-fil 514-890-8332 Professional telephone consultation service for family members, including minors and their friends. 514-525-2573 www.education-coup-de-fil.com Ligne parents A telephone service specialized in parent-child relationships. For parents only. 514-288-5555

26 27 Intellectual Disability (ID) Substance Abuse, Alcoholism and Pervasive Developmental and Compulsive Gambling

Disorders (PDD) Al-Anon and Alateen Your CSSS offers many services to people affected by Support groups for relatives and friends of alcoholics and for intellectual disabilities or pervasive developmental disorders and people who have been affected by the alcoholism of a loved their families. When specialized services are required, the CSSS one. Al-Anon also offers Alateen, a recovery program for its will refer people to the Centre de réadaptation en déficience young members. intellectuelle et en troubles envahissants du développement 514-866-9803 (CRDI-TED). Community services may also be available. www.al-anon.alateen.org/english Alcochoix + Assistance program that promotes moderate alcohol consumption. CLSC de Bordeaux-Cartierville: 514-331-2572 514-273-5600, extension 6360 CLSC de Saint-Laurent: 514-748-6381 www.dependances.gouv.qc.ca www.csssbordeauxcartiervillesaintlaurent.ca Alcoholics Anonymous (AA) Support groups for people who want to overcome their alcohol problem and help others recover. Depression 514-376-9230 www.aa-quebec/AA_quebec Déprimés anonymes Telephone listening service and weekly meetings for people Centre Dollard-Cormier suffering from depression. Evaluation, treatment and rehabilitation for people suffering 514-278-2130 from alcoholism, drug addiction or compulsive gambling. www.deprimesanonymes.org (French Web site) (Services in French) 950 de Louvain Street East 514-385-1232 Gays and Lesbians Experiencing www.centredollardcormier.qc.ca Programme jeunesse Distress or Violence 514-982-1232 Gai Écoute Urgence-Toxicomanie Telephone listening service, assistance and information centre Information, help and referral service for people with for people with questions related to sexual orientation. drug addiction, alcoholism or gambling problems, 514-866-0103 available 24 hours a day, seven days a week. www.gaiecoute.org (French Web site) 514-288-1515 Centre de solidarité lesbienne (CSL) CRAN inc. A meeting place for lesbians, the CSL offers support through Medical and psychosocial services for people suffering discussion groups, individual meetings and workshops. from drug addiction. (Activities in French) 110 Prince Arthur Street West 514-526-2452 514-527-6939 www.solidaritelesbienne.qc.ca www.cran.qc.ca Drugs: Help and Referral Information, referral and help-line available 24 hours a day, 7 days a week. 514-527-2626 www.drogue-aidereference.qc.ca

(continued on next page) 28 29 SUBSTANCE ABUSE, ALCOHOLISM AND COMPULSIVE GAMBLING (continued) Sterile Material Distribution Gambling: Help and Referral and Exchange Information, referral and help-line available 24 hours a day, 7 days a week. A service for the distribution and exchange of sterile 514-527-0140 material is offered by Accès-Soir de Rap Jeunesse, www.jeu-aidereference.qc.ca a mobile clinic that distributes injection materials Le Portage and condoms for people aged 13 years and over in Treatment and rehabilitation for people suffering the Saint-Laurent, Bordeaux-Cartierville, Ahuntsic from drug addiction. and Montreal-Nord territories. 865 Richmond Square Variable hours, between 3:30 p.m. and 11:00 p.m. 514-939-0202 www.portage.ca For more information: 514-347-4207 Maison Jean Lapointe Other Resources Treatment and rehabilitation for people suffering from alcoholism, drug addiction or gambling problems. Cactus (Services in French) Organization for drug addicts (injectable and non- 111 Normand Street injectable drugs) and other at-risk individuals in order 514-288-2611 to reduce the transmission of sexually transmitted and www.maisonjeanlapointe.com blood-borne infections (STBBIs). Open weekday evenings from 8:00 p.m. and Saturdays and Sundays from 4:00 p.m. Pavillon Foster 514-847-0067 Treatment and rehabilitation for people suffering from www.cactusmontreal.org alcoholism, drug addiction or gambling problems. (English services available) Spectre de rue 3285 Cavendish Boulevard, Suite 100 Organization for marginalized people with problems 514-486-1304 related to mental health issues, substance abuse www.pavillonfoster.org (injectable and non-injectable drugs) and prostitution. Day centre and street work at night. (Services in French) 514-524-5197

30 31 Batshaw Youth and Family Centres Unwanted Pregnancy Services in English. Support is offered to women who are making a decision about 514-935-6196 an unwanted pregnancy. These women are referred to www.batshaw.qc.ca appropriate resources, as required. Pregnancy tests are performed on-site free of charge. Other Resources Crise-Ado-Famille-Enfant (CAFE) 514-748-6381 extension 3466 CLSC de Bordeaux-Cartierville: 514-331-2572 514-331-2572 extension 4484 CLSC de Saint-Laurent: 514-748-6381 Tel-Jeunes www.csssbordeauxcartiervillesaintlaurent.ca Listening, orientation and referral service, available at all times. 1-800-263-2266 Emergency Oral Contraception www.teljeunes.com Emergency oral contraception, or the morning-after pill, may be obtained from a doctor, nurse or pharmacist (without a prescription). Ethno-Cultural Resources

Centre d’accueil et de référence pour immigrants Voluntary Interruption of Pregnancy (VIP) de Saint-Laurent (CARI) Women who want information about VIP or to be referred 1179 Décarie, Suite 10 to this service free of charge can contact their CLSC: 514-748-2007 514-527-9565, extension 3674. Centre d’encadrement pour jeunes filles Grossesse-Secours immigrantes (CEJFI) Support and information for pregnant women and new mothers. 677 Décarie Boulevard 514-271-0554 514-744-2252 www.grossesse-secours.org Centre d’appui aux communautés immigrantes de Bordeaux-Cartierville (CACI) 4770 de Salaberry Street, Suite 201 Youth at Risk 514-856-3511 The CSSS Bordeaux-Cartierville–Saint-Laurent offers many services for youth at risk. Suicide

Suicide Action Montréal CLSC de Bordeaux-Cartierville: 514-331-2572 Help and listening service available 24 hours a day, 7 days a week at all times for suicidal people and their loved ones, CLSC de Saint-Laurent: 514-748-6381 and for those bereaved by due to suicide. www.csssbordeauxcartiervillesaintlaurent.ca 514-723-4000

Director of Youth Protection (Le Directeur de la Protection de la jeunesse, DPJ) To report situations where a child is abandoned, has severe behavioural problems, is a victim (or has serious chances of being a victim) of neglect, physical or psychological violence or sexual abuse. Centre jeunesse de Montréal 514-896-3100 www.centrejeunessedemontreal.qc.ca (French Web site) 32 33 Spousal and Domestic Violence Improving In partnership with other community resources, the Bordeaux-Cartierville–Saint-Laurent offers a variety of services services to victims of spousal violence and to children who witness spousal violence. All efforts are made to ensure quality services at the CSSS de Bordeaux-Cartierville–Saint-Laurent. If you are not satisfied with the services you receive, you can contact the person responsible for the service concerned. CLSC de Bordeaux-Cartierville: 514-331-2572 If you are still not satisfied, you may file a complaint with the CLSC de Saint-Laurent: 514-748-6381 Local Service Quality and Complaints Commissioner. If you need www.csssbordeauxcartiervillesaintlaurent.ca help filing your complaint, the Commissioner can assist you or refer you to an organization that has been designated by the Resources for Violent Men Ministry of Health and Social Services to provide assistance. Entraide pour hommes de Montréal Local Service Quality and Complaints Commissioner 514-355-8300 (Services in French) of the CSSS de Bordeaux-Cartierville–Saint-Laurent To lodge a complaint or express your satisfaction about the www.entraidepourhommes.ca services received from your CSSS, contact the Local Service Option Quality and Complaints Commissioner of the CSSS de 514-527-1657 Bordeaux-Cartierville–Saint-Laurent. Services in French. 514-331-3020, extension 1003 www.optionalternative.ca Pro-Gam Other Resources to Help You Lodge a Complaint 514-270-8462 Users’ Committee www.pro-gam.ca 514-331-3020, extension 1306 Centre d’assistance et d’accompagnement Resource for Violent Women aux plaintes de l’Île de Montréal Option 514-861-5998 Services in French. Ombudsman 514-527-1657 If you are not satisfied with the response or conclusions of www.optionalternative.ca the Local Service Quality and Complaints Commissioner, you may contact the Quebec Ombudsman. Resources for Victims of Violence 514-873-2032 www.protecteurducitoyen.qc.ca/en S.O.S. Violence Conjugale 514-873-9010 or 1-800-363-9010 (24 hours a day, 7 days a week) www.sosviolenceconjugale.ca (French Web site) Programme Côté Cour Professional assistance service for victims of spousal abuse and family violence who are required to appear in court. www.educaloi.qc.ca/cotecour Montreal Courthouse 514-868-9577, extension 0 Municipal Court 514-861-0141

34 35 Becoming a Volunteer A Foundation that Invests in your Health The CSSS de Bordeaux-Cartierville-Saint-Laurent always needs volunteers to accompany patients during hospital appointments and Well-Being or to organize activities in residential and long-term care centres or hospitals. If you have spare time and you want to help improve the quality of life and well-being of people in your neighbourhood, contact our volunteer services: 514-331-2288, extension 4305 The Fondation Gracia is made up of the five foundation partners of the CSSS de Bordeaux-Cartierville–Saint-Laurent: the Fondation du Manoir Cartierville, the Fondation du Centre d’hébergement et CLSC Saint-Joseph-de-la-Providence, the Fondation du Centre d’hébergement et CLSC Saint-Laurent, the Fondation Marie-Anne-Lavallée and the Fondation Notre-Dame-de-la-Merci. The Fondation Gracia’s mission is to optimize the care and services offered throughout the CSSS to ensure that the best conditions are created so that all clients can maintain their health and improve their quality of life. For more information, we invite you to visit: www.fondationgracia.com or call 514-331-3025, extension 1931.

36 37 Notes Notes

38 39 Notes

40 Having trouble findin g your way around the H1N1 health care system? Flu Virus

Prevention and good hygiene are the first Visit www.santemontreal.qc.ca 1. actions to take: the virtual portal of the Montreal • Wash your hands often. • Cough or sneeze into your elbow or shoulder instead Health Care Network of your hands. • Use soap and water or a domestic disinfectant to clean contaminated surfaces.

Pay attention to information campaigns 2. about vaccination, particularly if you, or a loved one, are among the groups most likely to suffer complications: • Pregnant women • Children 6 months to less than 5 years • The chronically ill under 65 years • Household contacts and care providers of infants under 6 months or persons who are immunocompromised

Keep informed about the actions to take 3. if you have flu symptoms: • Consult the Self-care Guide • Call Info-Santé

To obtain information about vaccination and consultation points www.santemontreal.qc.ca Services Québec 514 644-4545

Consult regularly www.pandemiequebec.gouv.qc.ca