CSSS de Bordeaux-Cartierville- Having trouble finding Saint-Laurent You have received this booklet because you live within the your way around the territory of the CSSS de Bordeaux-Cartierville–Saint-Laurent, a health and social services centre. health care system? The CSSS de Bordeaux-Cartierville–Saint-Laurent was created in 2004. It is comprised of the CLSC Bordeaux-Cartierville, the CLSC Saint-Laurent, the Pavillon des Bâtisseurs as well as the Cartierville, Saint-Laurent, Notre-Dame-de-la-Merci, and Saint-Joseph-de-la-Providence CHSLDs (residential and long-term care centres). Visit www.santemontreal.qc.ca The CSSS de Bordeaux-Cartierville–Saint-Laurent works closely with the medical clinics and community organizations within the virtual portal of the Montreal its territory. Health Care Network The mission of the CSSS is to: • Help you obtain the health and social services you need as soon as possible. • Offer high-quality services to its users, including the residents of its residential and long-term care centre. • Encourage you to adopt a healthy lifestyle. • Contribute, with its local and regional partners, to the improvement of public health within its territory. With nearly 2100 employees, 63 general practitioners, 19 specialists and an annual budget of $120M, it plays a leading role in the economic and community life of your neighbourhood. The CSSS de Bordeaux-Cartierville–Saint-Laurent is a member of the Montreal Network of Health Promoting Hospitals and CSSSs, which is affiliated with the World Health Organization (WHO). Access to Health Care in Your Neighbourhood is a joint publication of the CSSS de Bordeaux-Cartierville–Saint-Laurent and the Agence de la santé et des services sociaux de Montréal. The masculine is used in its generic form and indicates men and women. © Agence de la santé et des services sociaux de Montréal, 2009 Legal deposit – Bibiliothèque nationale du Québec, 2009 ISBN 978-2-89510-598-5 for the series (print version) ISBN 978-2-89510-599-2 for the series (PDF version) ISBN 978-2-89510-604-3 (print version) Quick reference guide ISBN 978-2-89510-605-0 (PDF version) Une version française est disponible sur demande For more information on the CSSS Veuillez appeler au 514 331-3025, poste 1002. de Bordeaux-Cartierville–Saint-Laurent, visit: For additional copies, please call 514-331-3025, extension 1002, or AS2010-BCS-A www.csssbordeauxcartiervillesaintlaurent.ca visit www.csssbordeauxcartiervillesaintlaurent.ca MEDICAL RESOURCES* FACILITIES OTHER FACILITIES 1 NC Centre d’urgence RESIDENTIAL AND LONG- CLSCS 20 Hôpital Sacré-Cœur de Montréal Saint-Laurent TERM CARE CENTRES 18 CLSC de Bordeaux- 5400 Gouin Boulevard West 300 Marcel-Laurin Boulevard 13 Centre d’hébergement Cartierville 514-338-2222 H1N1 Suite 121 de Cartierville 11822 Bois-de-Boulogne 514-747-2555 12235 Grenet Street Avenue 15 2 NC Centre d’urgence 514-337-7300 514-331-2572 Flu Virus Salaberry 14 Centre d’hébergement 19 CLSC de Saint-Laurent 2758 De Salaberry Street de Saint-Laurent 1055 Sainte-Croix Avenue 18 Galeries Normandie 1275 Côte-Vertu Boulevard 514-748-6381 16 B 514-337-4772 514-744-4981 OIS-DE CHEMIN D -BOU E F ER CP 3 Centre médical Acadie 2 17 LOGN 15 Centre d’hébergement 9 3 9825 Acadie Boulevard Notre-Dame-de-la-Merci E 20 Suite 101A 555 Gouin Boulevard West 11 514-336-6655 514-331-3020 7 A CADIE Prevention and good hygiene are the first 4 Cité santé Saint-Laurent 16 Centre d’hébergement 13 U 1077 Décarie Boulevard T 1. Saint-Joseph-de- Y actions to take: Suite 1 LA la-Providence ERR URENTIDE 514-747-5556 B • Wash your hands often. 11844 Bois-de-Boulogne SALA S 5 GMF Clinique Avicenne Avenue E CÔTE-VER • Cough or sneeze into your elbow or shoulder instead D SSA 8 (GMF Cosmopolite 514-334-3120 A of your hands. de Saint-Laurent) 17 Pavillon des Bâtisseurs I-BOUR • Use soap and water or a domestic disinfectant 815 Côte-Vertu Boulevard ENR 11810 Bois-de-Boulogne H 5 to clean contaminated surfaces. 514-748-8999 MAR Avenue 12 E IN N 6 Clinique médicale Diamant 514-334-4817 U CEL-LAURIN 19 960 Sainte-Croix Avenue GO 6 LITAI PayP attention to information campaigns Suite 206 14 PO O 514-744-9881 R 2. SA aabout vaccination, particularly if you, or a Côte-Vertu IN 7 GMF Clinique médicale T 4 E-CR lloved one, are among the groups most likely D TE MÉT L’Envolée É C O (GMF L’Envolée) ARI IX to suffer complications: Du Collège 5025 De Salaberry Street E URASSA • Pregnant women 514-331-2323 O AUTOROU -B • Children 6 months to less than 5 years 8 GMF NC Clinique médicale ALE 1 HENRI XI le Plein Ciel S-NIHON • The chronically ill under 65 years (GMF Cosmopolite THIMENS • Household contacts and care providers of de Saint-Laurent) infants under 6 months or persons who are 475 Côte-Vertu Boulevard 514-337-3171 ENS immunocompromised IM 10 C 9 NC CLSC de Bordeaux- HO TH U Cartierville MEDEY 11822 Bois-de-Boulogne Avenue -VERT Keep informed about the actions to take 514-331-2572 CÔTE 3. iif you have flu symptoms: AUTOR 10 NC Groupe Santé Physimed OUTE TRAN SCANADIENN • Consult the 6363 Trans-Canada Highway E Self-careelf-careare GuideGuuideu Suite 121 • Call Info-Santéé 514-747-8888 11 Hôpital du Sacré- E SS E Coeur – Programme LI de médecine familiale To obtain information 5400 Gouin Boulevard West ÔTE-DE- 514-338-2383 C about vaccination and consultation points 514-338-3169 Santé-Voyage GMF : FAMILY MEDICINE GROUP (GROUPE DE MÉDECINE FAMILIALE) NC : NETWORK CLINIC (CLINIQUE-RÉSEAU) www.santemontreal.qc.ca 12 Centre de médecine intégrée 2040 Marcel-Laurin Boulevard The sites indicated by the dots on the map are approximate. Services Québec Suite 240 514-747-9936 * Only the clinics with several doctors and that offer general medical 514 644-4545 services are included in this booklet. N 010,5 Remember to check Consult regularly the office hours www.pandemiequebec.gouv.qc.ca KILOMÈTRE before you go. Table of Contents Need to see a Doctor or Nurse? 3 Medical Resources in Your Neighbourhood 3 If You are Looking for a Family Doctor 7 Seeing a Specialist 9 Seeing a Nurse 10 CSSS de Bordeaux-Cartierville–Saint-Laurent: At Your Service 12 Specialized Clinics 12 Blood Tests and Other Tests 14 Women’s Health 15 Men’s Health 16 Sexual Health 17 Services for Seniors and People with Decreased Independence 18 Birth and Children’s Services 20 Services for Children, Parents and Families 22 Youth Services 23 Home Care Services 24 Psychological and Social Support 25 Vaccinations 26 Getting Help 27 Elder Abuse and Neglect 27 Sexual Assault 27 Family Crisis 27 Intellectual Desability (ID) and Pervasive Developmental Disorders (PDD) 28 Depression 28 Gays and Lesbians Experiencing Distress or Violence 28 Substance Abuse, Alcoholism and Compulsive Gambling 29 Unwanted Pregnancy 32 Youth at Risk 32 Ethno-Cultural Resources 33 Suicide 33 Spousal and Domestic Violence 34 Improving Services 35 Becoming a Volunteer 36 A Foundation that Invests in your Health and Well-Being 37 FOR ALL EMERGENCIES Need to see 9-1-1 a Doctor or Nurse? Medical Resources POISON CENTRE in Your Neighbourhood The list of medical clinics in your neighbourhood appears 1-800-463-5060 on the map at the front of this booklet. The CSSS de Bordeaux-Cartierville–Saint-Laurent offers medical services by appointment or on a walk-in basis. INFO-SANTÉINFO SANTÉ • If you are concerned about your health or the health of a loved one CLSC de Bordeaux-Cartierville: 514-331-2572 • If you don’t know how to access services or resources in the health and social services network CLSC de Saint-Laurent: 514-748-6381 • Or to find out about the services in your neighbourhood: www.csssbordeauxcartiervillesaintlaurent.ca contact Info-Santé! Network Clinics A nurse will answer Network Clinics were created to improve access to medical twenty-four hours a day, services in Montreal and to reduce the number of visits to seven days a week. hospital emergency departments. Most of these clinics are accessible without an appointment seven days a week, including Holidays. They also offer on-site lab services. HEALTH INSURANCE CARD In Quebec, you must have a health insurance card to The network clinics in your neighbourhood: receive services free of charge in a health care institution. Centre d’urgence Saint-Laurent 514-747-2555 It is therefore important to get a card and keep it with 300 Marcel-Laurin Boulevard, Suite 121 you. When your health insurance card is about to expire, Saint-Laurent Borough the Régie de l’assurance maladie du Québec (RAMQ) will automatically send you a renewal form. You must then Centre d’urgence Salaberry 514-337-4772 go to a CLSC with the required photos and documents 2758 Salaberry Street, Galeries Normandie so that your renewal can be validated. Ensure that you Ahuntsic-Cartierville Borough change your address with the RAMQ when you move. Clinique médicale Le Plein Ciel 514-337-3171 RAMQ: 514-864-3411 or 1-800-561-9749 475 Côte-Vertu Boulevard City of St-Laurent www.ramq.gouv.qc.ca CLSC de Bordeaux-Cartierville 514-331-2572 11822 Bois-de-Boulogne Avenue Ahuntsic-Cartierville Borough PHARMACY Groupe Santé Physimed 514-747-8888 6363 Trans-Canada Highway, Suite 121 The only 24-hour pharmacy Saint-Laurent Borough Pharmacie Gilles Dubois 5122 Côte-des-Neiges Road 514-737-4415 3 The majority of these clinics Other Montreal Region are accessible without an appointment Network Clinics seven days a week, including Holidays.