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Index ABB, see Asea, Brown, Boveri America West Airlines, 728, 731 Banking industry, 14, 15, 97–100 Accountability, 230–231, 381 Ameriflight, 728 Banks, Chris, 674, 676 Accounting systems, 39, 40, 179–180 AMP, 334 Banyon, Herb, 659–662 Acheson, David C., 782 Amusement industry, 14, 15 Barriers, methodology, 105–114 Acorn Industries, 674–678 Anbari, Frank T., 38, 332 Basic project management, 420 ADM (arrow diagramming method), 142 Anderson, Gary, 704–715 Battelle Memorial Institute, 574–576 Advanced Amphibious Assault Vehicle Antares, 18, 136–138 Baumer, Kelly, 275–276, 378 Program, 488–489, 491–492 Anthony, Linda D., 3 Bechtel Corporation, 184, 739 Advanced project management, 1, 420 Apache Metals, Inc., 691 Becker Corporation, 520–522 Aerojet General, 784 Armstrong, Neil A., 782 Beggs, James, 790 Aero Mexico, 728 Armstrong World Industries, 18, 335, Behavioral excellence, 479–502 Aerospace Corporation, 782 356–357, 388, 429 and client organization, 500 Aerospace industry, 14, 15, 461 Arrow diagramming method (ADM), 142 and conflict resolution, 482–484 AeroSpace Technologies of Australia, 827 Asea, Brown, Boveri (ABB), 18, 33, 40–41, in executive sponsors, 500 AGA (American Gas Association), 774 44–45, 72, 114, 116–118, 285, 334, integrated product/project teams for, Airborne Express, 728, 739 346–349, 351, 387, 454–455 486–494 Airbus Industrie, 819, 820, 822, 823, 825, 834 Assessment centers, 645, 646, 648 keys to, 499–502 Air Freight Association, 739 Assessments, see Project Management and project team rewards, 496–499 Air Transport Association of America, 730 Maturity Assessment situational leadership for, 479–482 Air Vantage, 728 Astech/MCI, 827 staffing for, 484–486 Air Wisconsin, 728, 731 AT&T, see American Telephone and Telegraph in top-level management, 499–500 Albrecht, Richard, 824 COPYRIGHTEDAT&T Broadband, 538 MATERIALvirtual teams for, 494–495 Aldrich, Arnold, 794, 795, 808, 809, 813 Audits, 138 Behavioral issues, 182 Alenia, 827 Austin Flaherty, Molly, 746 Behavioral (qualitative) training, 420–421 Allen, Carel, 522 Authority, 228–229 Behavioral skills, 231, 232, 430 AlliedSignal Aerospace Company, 827 of line vs. project managers, 480 BellSouth, 18, 355–356, 392–393, 467 All Nippon Airways, 824–826 with multiple boss reporting, 381 Belton, Craig, 345 Alpine Air, 728 perceived loss of, 409–410 Benchmarking, 193–197, 207, 366 American Airlines, 728, 731, 738, 824 shared, 165 in continuous improvement, 182 American Gas Association (AGA), 774 Automobile industry, 14, 15 and identification of critical success factors, American Greetings, 18, 273, 280–285 Avalon Power and Light, 73–74 33 American International Airways, 728 at Metzeler Automotive Profile System, American Telephone and Telegraph (AT&T), B. F. Goodrich, 450 185–186 167, 335, 480–481 Babcock and Wilcox, 431 at Motorola, 184–185 American Trans Air, 728 BAE Automated Systems, 738, 741, 746–747 by project office, 308–309 839 840 INDEX Bendix Corporation, 464, 826, 827 Denver International Airport, 725–756 Concurrent engineering, 221–224, 329–333 Benefit-cost analysis, 218 First National Bank, 757–766 in growth of project management, 6, 7 Benet, John, 640 First Security Bank of Cleveland, 683–685 impact of, 587 Best Practice Project Management (BPPM), Goshe Corporation, 659–663 integration of project management with, 109–111, 113 Haller Specialty Manufacturing, 695 10–12, 335 Best practices, 46 Hyten Corporation, 664–673 and sponsorship, 237 benchmarking of, 366 Iran, gas testing laboratory in, 774–780 Condit, Philip, 819, 820, 824, 826, 829–834 at Computer Associates, 535–549, 619–630 Johnson Controls, Inc., 520–524 Conflict resolution, 408, 482–484 methodology incorporating, 134–136 Johnson Controls, Inc., Automotive Confrontation, 483 at Microsoft, 126, 127 Systems Group, 318–321 Conrow, Edmund H., 336–339 at Raytheon, 79–81 Jones and Shephard Accountants, 698–700 Consistency (in project execution), 44, 45 in risk management, 336–339 Macon, Inc., 696–697 Construction industry, 14, 15, 461 at Swiss Re, 109–113 Mohawk National Bank, 680–682 Continental Airlines, 725, 727, 728, 731, at Texas Instruments, 555–560 Philip Condit and the Boeing 777, 819–837 734–737, 739, 740, 742–745 Best Practices Library, 68–70, 303, 304, Photolite Corporation, 640–654 Continental Cable, 169 619–630 Space Shuttle Challenger disaster, 781–818 Continental Computer Corporation (CCC), Beverage industry, 14, 15 Trophy Project, 701–703 655–658 BFGoodrich, 827 Casino Express, 728 Continental Express, 727, 728, 731 Bighorn Airways, 728 Casper Air, 728 Continuous improvement, 34, 44–45, Blackiston, G. Howland, 197 CCC, see Continental Computer Corporation 181–186, 314–315, 577 Blue Spider Project, 704–715 Center for Project Management, 247 Continuous learning, 428 Boeing, 18, 168, 174, 357, 384–386, 473, 782, Centers of Excellence (COEs), 3, 7, 140, 271, Continuous planning, 184 819–837 328 Continuous supporting strategies, 160 Boisjoly, Roger, 796, 804–806, 814, 815 Certification, 13–14, 20, 236, 428, 429 Contracts, program, 101 Bolouri, Chahram, 396 Chaffee, Roger, 815 Control, cost, 79, 179 Bonilla, Luis, 419–415 Challenger disaster, 781–818 Cook, Matt, 388 Booz, Allen & Hamilton, Inc., 251–253 Champions, 133, 405 Cook, Richard, 798 Boston Consulting Group, 524 Change: Cooperation, 380, 469 Boutros, Sameh, 345 control process for, 138 Cooper-Standard Automotive, 18, 188 British Airways, 824 resistance to, 4–5, 7–9, 86–88, 158 Cooper Tire & Rubber Company, 188 Brown, David A., 730 velocity of, 226–227 Corbett, William E., 190 BTR Automotive, 330 Change management, 6, 13, 328, 332, 333, Cordova Research Group, 693 Budget-base planning, 179 350–352 Core values, 68, 70 Budweiser, 171 Charters, 99, 101–102, 120, 137 Corporate Air, 728 Burke, James, 376–377 Chemical industry, 14, 15 Corporate credo, 375–376 Burlington Air Express, 728, 739 ChIPS™, 119 Corporate project office, 279 Burn, Jerry, 804 ChoiceCare/Humana, 37–38, 42. See also Cortez Plastics, 694 Business Area Public Telecommunications, Humana Health Plans of Ohio Corwin Corporation, 716–724 102 Chrysler Corporation, 224, 334, 335, 516 Cost/performance determination, 179, 180 Business case development, 309–310 CIGNA, 18, 107–109 Cost-plus-percentage-of-cost contracts, 224 Business metrics, 45 Clark Faucet Company, 637–639 Covert, Eugene E., 782 Business skills, 231, 232 Cleland, David, 30 Crayne, Richard J., 191, 576–579 Business Solutions Center (BSC), 139–141 Coca-Cola, 171 Crisis management, 376–377 COEs, see Centers of Excellence Business unit evaluation, 303 Critical failure factors, 42 Cohen, Issac, 819 Critical incident appraisal technique, 645–648 Coleman, Pat, 680–682 Critical success factors (CSFs), 32–34, California Institute of Technology, 782 Coleman, Randy, 480 124–125 Campbell, Henry, 311–313 Collaboration, 53 from client’s perspective, 301, 302 Canham, Randy, 65 Co-located teams, 221, 328 Capability Maturity Model (CMM), 200 Color-coded status reporting, 470–472 failure factors vs., 42 Capacity planning, 7, 221, 316 Committee sponsorship, 237 identification of resources in, 171–175 Cap Gemini Ernst & Young, 137 Commodity manufacturing industry, 14, 16 organizational, 165–170 Capital projects, 64–65, 555–560 Communication, 64, 65, 137, 158, 465–470 people-oriented, 47 Caravella, Robert, 536, 538–539 Communications Satellite Corporation, 782 qualitative, 164–165 Career path(s), 13, 192, 428, 588, 655–658 Companies, classification of, 217–218 quantitative, 170–171 Carter, Philip, 190 Compaq, 193 for strategic planning, 163–171 Case studies. See also “Rising stars” Competency model(s), 434–450 Crook Engineering, 87 Acorn Industries, 674–679 Competition/competitiveness, 9, 73–75 Crosby, Phillip B., 333 Apache Metals, Inc., 691–692 benchmarking, competitive, 366 CSFs, see Critical success factors Blue Spider Project, 704–715 case study, 696–697 Culture(s), 365–396 Clark Faucet Company, 637–639 cultures, competitive, 380, 381 and change, 86–88 Como Tool and Die, 686–690 Compromise, 483–484 change in, 686–688 Concrete Masonry Corporation, 767–773 Computer Associates (CA), 18, 68–72, 114, at Clark Faucet, 637–639 Continental Computer Corporation, 274, 303–305, 465, 535–549, 609–617, corporate/project management, 366 655–658 619–635 and corporate values, 375–380 Cordova Research Group, 693 Computer industry, 14, 15 creation of, 366–375, 388 Cortez Plastics, 694 Concrete Masonry Corporation (CMC), and empowerment, 389–390 Corwin Corporation, 716–724 767–773 in large companies, 390–392 Index 841 with mergers and acquisitions, 515–516 Dombrowski, Christine, 37–38 and definition of success, 225 and organizational structure, 383–384 Donley, Wilbur, 666–667, 672 education and training in, 235–236 and “pool” management concept, 389 Dontenville, Kim, 277–278 and evaluation of team members, 229–230 and prioritization of work, 383 Douglas Aircraft Company, 821 global pressures in, 220–222 and project management implementation, 3 Dow Chemical Corporation, 469–470 and industry/company types, 217–218 resistance in, 125–126, 197–198 Dowly Aerospace, 827 and management style, 227–228 and risk, 195–196 Downstream coupling, 223 paperwork, 461–464 and shared accountability/multiple boss Driessnack, Hans H., 40 phases of, 215–217 reporting, 381 Driessnack, John, 340–341 planning hours/dollars in, 234–235 and shared rewards, 382–383 Drinker, Biddle & Reath, 782 policies/procedures/guidelines for, 462 temporary project cultures, 164 Drummond, John, 86 and project objectives, 224–225 and training, 387–388, 390 DTE Energy, 48–50, 105–106,