2014 Annual Report July 1, 2013 - June 30, 2014

Offer Hope, Restore Dignity, Transform Lives Officers (as of June 2014) Board Chair Treasurer/Secretary Laurie K. Thornton Amanda J. Meko Director of Government Affairs Greenwalt CPAs Vectren Corporation, Partner, Director of Audit & Other Assurance Services

Board Vice Chair William Raihl Dr. Deborah W. Balogh President/CEO Executive Vice President Volunteers of America of & Provost, University of Indianapolis Board Members Carole J. Veatch B.R. Lane Vice President & Manager Chief of Staff, City of Gary Treasury Management Sales The National Bank of Rex Collins, CPA Indianapolis Senior Manager Somerset CPA Lisa A. DeHayes Freelance Marketing Bradley A. Wood, CPA Accounting Manager Hector Vazquez, MBA, JD, PHR Tricor Automotive Group Director of Human Resources Tindley Accelerated Schools Adam Benoit Assurance Allen W. Pearcy Clifton Larson Allen LLP Software Development Manager Julie Whitsett Defender Direct, Inc. Registered Nurse

Charles T. Hiltunen, III Jessica Whelan Government Affairs Lobbyist Associate The Third House Advocacy Bingham Greenebaum, Doll LLP Group, LLC 2 2014 Annual Report www.voain.org Offer Hope, Restore Dignity, Transform Lives

William Laurie K. Raihl Thornton President/ Board Chair CEO

We are pleased to present the 2014 Annual Report for Volunteers of America of Indiana. The report details the programs and services we provide throughout Indiana and highlights our commitment to assist people who are desperate for help. “Helping America’s most vulnerable” is more than just a tagline at Volunteers of America; it is not only the core of our mission it is the driving force behind all that we do in Indiana.

Contained in these pages you will find stories of individuals and families who sought and received help in their time of need. In Indiana, Volunteers of America provides assistance to veterans, affordable housing for seniors on a fixed income, jobs and stability for men and women transitioning from correctional institutions, help to families struggling with addiction, and mental health issues. This and more is just a day’s work at Volunteers of America of Indiana.

The struggles are real for many of our Hoosier neighbors in need, but with your continued support, we will endeavor to reach out and lend a hand where ever possible. Since 1896, Volunteers of America has been making a difference in Indiana, and with the support of our donors and friends, that history of service will continue far into the future.

3 Mission & History Volunteers of America of Indiana is a faith-based organization that provides life-changing services to enhance the physical, emotional, spiritual, and intellectual needs of individuals by providing counseling, rehabilitation, job placement, and residential services. We serve individuals transitioning from the correctional system, the elderly, chronically addicted, and mentally ill.

4 2014 Annual Report www.voain.org Offer Hope, Restore Dignity, Transform Lives

Volunteers of America was founded in 1896 by social reformers Ballington and Maud Booth. They envisioned a movement dedicated to “reaching and uplifting” the American people.

Now in our second century of service, Volunteers of America is one of the nation’s largest and most comprehensive human services organizations. We affect more than 2 million people each year in hundreds of communities across the .

The Booths pledged to “go wherever we are needed, and do whatever comes to hand.” That declaration continues to guide Volunteers of America of Indiana’s outreach efforts today.

5 Behavioral Health Services Our clients have achieved positive outcomes through individual, group, and family counseling as portrayed in the following statistics: • 95% of Theodora House residential clients & 81% of outpatient clients made progress toward achieving their treatment goals. • 86% of households experienced a documented increase in wages and/or public benefits. • 83% of individuals became employed as a result of support received to help overcome barriers to employment. Now we can serve anyone in the community with qualifying insurance.

6 2014 Annual Report www.voain.org Offering hope to 853 clients through counseling.

Our CARF (Commission on Accreditation of Rehabilitation Facilities) accredited clinic provides experienced licensed mental health counselors, clinical social workers, marriage and family therapists, and psychologists. We treat a wide variety of issues including: • Anxiety • Parenting issues • Depression • Substance Abuse • Trauma/abuse- • Other mental related issues health-related • Family issues challenges • Couples issues

We accept Anthem, Medicare, Medicaid & Care Select, MDwise, Managed Health Services, and Advantage Health Solutions, Tricare and Aetna.

Call 844-455-4673 to get started. Learn more about our services at www.voain.org/behavioral-health-counseling.

7 Family Reunification Indiana has the second highest rate of parental incarceration in the nation with about 11% of Hoosier children having at least one parent behind bars.

The Healing Families program provides parenting classes, individual, and family counseling in Indianapolis and Evansville. Caregiver support and supervised family visitations are also provided in Indianapolis.

VOA made it possible for me and my grandkids to stay in our home... without VOA becoming involved, the kids probably would have become wards of the state...” -Mary

8 2014 Annual Report www.voain.org Restoring dignity to 270 adults and 130 children through the Healing Families program.

The Look Up and Hope program is highlighted as an evidence-based best practice in Annie E. Casey’s Kids Count Report. The program demonstrated elevated effectiveness for families of color. The following was concluded: • Over half of the incarcerated mothers of color reported a positive gain in their employment status. • About three-quarters demonstrated improved parenting knowledge or skills. • 72% of women of color enrolled in the program reported that they were successfully addressing addiction issues and/or remained drug free upon their return to their communities. • 65% reported that they were increasing contact with their children’s caregivers. • More than one-third of women of color were successfully reunited with their children and families post release.

9 Senior Housing We provide housing for seniors who want to live independent lifestyles where they can thrive and age in peace. Our senior residents deserve the quality of life they desire and our commitment to service-enriched housing offers them just that.

Brownstone Manor in Terre Haute provides 52 affordable apartments for low-income seniors and the Gardens on Carolina provides 38 apartments for seniors in Gary.

Leona Helman in her home at Brownstone Manor

10 2014 Annual Report www.voain.org Transforming lives by providing affordable housing to 102 Seniors.

“The support and services I’ve received while recuperating from health problems have made me feel safe and content. I would recommend Brownstone Manor to anyone.” -Leona

After her husband died, Leona Helman did not feel safe on their farm. She decided to move to Brownstone Manor and has lived there since 2002.

Leona has her share of health problems and is grateful for assistance arranged by the staff of Brownstone Manor staff. She has made wonderful friendships and enjoys socializing with other residents at Brownstone’s community events and activities. She also enjoys the outdoor gazebo and patio areas on our grounds. Most importantly, she feels at home.

11 Veteran Services Transitional housing and supportive services were provided to 192 honorably discharged US veterans at Brandon Hall in Indianapolis and at Liberty Landing and the Richard Lugar Safe Haven in Fort Wayne. Supportive Services for Veteran Families (SSVF) improved the housing stability of 389 low-income veteran families with several services: • Housing assistance • Vocational and rehabilitation counseling • Job training and educational assistance • Health care referral, transportation • Legal service referral • Child care

12 2014 Annual Report www.voain.org Offering hope to 581 veterans and their families including 91 children.

Roberta Christian with two of her children enjoying the Christmas meal provided by members of St. John United Church of Christ.

“Volunteers of America gave me faith and hope in life again... SSVF gave me money for a security deposit and a bed for my own apartment. It was mind-blowing.” - Roberta

After being homeless for a year, Roberta decided to ask for help. She went to the Armory in Evansville who referred her to Volunteers of America. Now she has her own apartment for her family as well as a full time job.

13 Correction Services Community Reentry programs are provided at Hope Hall in Evansville, and at Brandon Hall and Theodora House in Indianapolis. • Theodora House, a 112 bed facility, offers residential and non-residential services to women in transition from the criminal justice system. • Hope Hall is a 100 bed residential reentry center for previously incarcerated men and women. • Brandon Hall is a 180 bed residential facility for men.

Volunteers of America supported over 1300 Indiana residents by providing a continuum of reentry services for ex-offenders including supportive services for their children and families.

14 2014 Annual Report www.voain.org Restoring dignity to 1310 Indiana residents.

“I felt that my age, visible tattoos, and felon charge would limit my chances to secure employment… I was giving up. The staff at Volunteers of America would not give up on me and it made a difference in my personal perspective on life opportunities… Today, I have worked myself back to a career that I am passionate in doing, welding and towing full time. I thank the staff for the team effort it took giving me a second chance back home.” -Tony

15 Workforce Development STRIVE Indy clients receive support with education, workforce readiness, job skills, and life skills. They maintain regular contact with case managers and mentors.

The results of the programs at STRIVE Indy are as follows: • 71 people earned job skill credentials or certifications in areas including welding, ServSafe, and materials handling. • 105 individuals secured employment as a result of training and/or job search assistance.

The STRIVE Indy program is made possible through grant funding from the U.S. Department of Labor.

16 2014 Annual Report www.voain.org Transforming the lives of 242 ex-offenders.

“After seven years in prison I needed help with every aspect of job seeking. I recognized that it would be difficult at best to find employment with my theft charge but I was determined, no matter what, to never go back to prison.”

Rachael Reid is currently employed as a janitor and driver. She remains active in STRIVE programs and encourages others to participate in the programs.

17 Volunteer Services GROUP VOLUNTEERS Abundant Word Ministries John Marshal JROTC Albion Fellows Bacon Center Jones Tabernacle A.M.E. Zion Church Alcoholics Anonymous Kinney Group Earth Team Alpha Phi Omega U.S. Christian Chaplin Association Bethel United Church U of I Psychology Intern Program Bishop Chatard High School U of I School of Nursing BKD Lilly Castleton United Methodist Church Living Word Baptist Church Cathedral High School Moving Dawgs Christ Church of Greenwood Marion University Cocaine Anonymous Narcotics Anonymous Concordia Lutheran High School New Beginnings Fellowship Church Covenant Christian High School New Directions Worship Center Cline Farrell Christie Lee & Caress Nina Mason Pulliam Scholars Program Deaconess Cross Point North View Christian Church Down But Not Out Purdue Extension – Fort Wayne Exact Target Progressive Missionary Baptist Family Bible Baptist Church Sisters Gathering Fort Wayne Homeless Coalition Southeastern Church of Christ Gatekeepers Ministry Target General Assembly of the Christian Turning Point Church Church Two Men and a Truck God’s Love Christian Church Unity Christian Fellowship Church Hoosier Corps University of Indianapolis Immaculate Heart of Mary University of Saint Francis Indy Reads USI Dental School INVET USI Nursing School IUPUI ROTC Vanderburgh County Health Department IUPUI School of Nursing Baptist Church Youth Group IUPUI Technology for Change Waynedale Church Girl Scout Trop IUPUI Sam Jones Scholars World Wide Missions IUPUI Social Work Intern Program Workers for Christ IUPUI Office of Veterans Affairs Zeta Phi Beta Ivy Tech Human Service Intern Program

18 2014 Annual Report www.voain.org Offering hope, restoring dignity, and transforming lives with 755 volunteers and 12,963 hours of service.

Sara E. Sanderson, a dedicated volunteer for 5 years, died April 16, 2014. She provided bi-weekly journal writing classes for Theodora House residents, served on the neighborhood committee, and is deeply missed by residents and staff of Theodora House. Two women from Sara’s journal writing class wrote the heartfelt letter below about the impact she made in their lives.

19 Support This year, thanks to the support of many donors, Volunteers of America of Indiana touched the lives of over 2,264 people across our state. Here are some ways you can give: By Mail Online Volunteers of America Indiana Visit our website at www.voain.org 927 N. Pennsylvania St. and click on “Donate Now.” Indianapolis, IN 46204

By Phone Vehicle Donations To donate by phone via your Donate your car, truck, boat, or RV credit card, please contact Mike by calling toll free 800.333.6331 Perigo, Director of Development at or visit our website for further 317.686.5807. information.

If you have any questions about donating please call Mike Perigo at 317.686.5807. Thank you for your gift to Volunteers of America of Indiana

20 2014 Annual Report www.voain.org Offer Hope, Restore Dignity, Transform Lives

Individuals Donating $100 or more Anonymous Jason & Shannon Marilyn Petro Mark & Marla Deborah & Douglas Landreth Robert Preston Tasch Balogh Jerry G. Langley Marie & Newell Genarose Turner Marlene Banton Joy Lindauer Pugh Edith Van Houten Robert & Mary Jo Michelle G Luallen Rita & William Thomas L Beck Deborah A. Raihl VanWormer Adam Benoit Marshall Bonnie & Thomas Carole & John Meredith Berg Edwin John & Reilly Veatch Dolores Berglund Susan McIlvried Margaret Rubick William Wallace Daniel Bourne Amanda & Samuel Patrick C. Russ Shirley J. Welch Mary Boyle Meko Shannon & Sven Frances Wells David Carr Ann & Michael C. Schumacher Jessica Whelan Lisa D Christen Merkel Olga Kooreman Joe & Julie Whitsett Lee & Elizabeth Bakul Patel Carol Tincher Bradley Wood Christie Wanda Clayton Linda & Rex A. Foundation, Corporate, and Church Support Collins Marsha L. Conn 13 Associates, LLC Ruth Lilly Philanthropic Dexter & Rosemary Bicycle Garage Indy Foundation Cooley Disabled American Scholastic Books Diantha DeGraw Veterans, Chap. 40 Sigma Phi Gamma Sorority Lisa A DeHayes Filewave (USA), Inc. Southeastern Church of John Doti Fosco Cement Christ Kim Duff Good Shepherd United Speedway Lodge No. 500 Jeanne N. Eck Methodist Church Taft Stettinius & Hollister Marilyn George Gordon Food Service LLP Kenneth Hamilton Gregory & Appel Insurance Target Employee Frannie Hilty Helping Hands Campaign Wilbur Ingels King's Beauty The National Bank of Nancy Inui Lt Gen Timothy Maude Indianapolis Janet L. Johnson Assembly The Whitsett Group Joseph B. Johnson Nina Mason Pulliam United Way of Central Ronald Kareken Charitable Trust Indiana MaryAnn Kinbaum Thomas S. Kusbel

21 Chart Title

Encouraging Positive Development - Children & Youth Fostering Independence - Mental Health Homeless Services Substance Abuse Correctional Services Management & General FundraisingOperating AdministrativeExpenses Fee to National Organization 1.92% 2.11%

4.62% 3.05%

13.86%

19.90%

1.66%

52.88%

Program Services Positive Development - Children & Youth: $404,909 - 4.62% Fostering Independence - Mental Health: $267,907 - 3.05% Homeless Services: $1,745,266 - 19.9% Substance Abuse: $145,551 - 1.66% Correctional Services: $4,637,289 - 52.88% Total program services - $7,200,922 Supporting Activities Management & General: $1,215,899 - 13.86% Fundraising: $168,198 - 1.92% Administrative Fee to National Organization: $185,235 - 2.11% Total supporting activities - $1,569,332 Total Operating Expenses - $8,770,254 22 2014 Annual Report www.voain.org Offer Hope, Restore Dignity, Transform Lives

Operating Revenue

0.70% 1.95% 0.40% 3.20% 0.14% 5.76% 4.28%

83.55%

Public Support Direct Contributions: $281,186 - 3.25% Direct In-Kind Contributions: $35,500 - 0.41% In-Direct via United Way: $376,009 - 4.35% In-Direct via VOA grants: $12,721 - 0.15% Total public support: $705,416 Other Revenue Government Fees and Grants: $7,340,680 - 84.96% Program Service Fees: $506,163 - 5.86% Investment Gains (losses): $61,894 - 0.72% Other Revenue: $171,300 - 1.96% Total other revenue - $8,080,037

Total Operating Revenue - $8,785,453 23 Non-Profit Org. U.S. Postage PAID Indianapolis, IN Permit No. 2731 927 North Pennsylvania Street Indianapolis, Indiana 46204 www.voain.org return service requested