Occupational Health and Safety (Ohs)

OCCUPATIONAL HEALTH AND SAFETY (OHS)

AT THE SCHOOL OF GLOBAL URBAN AND SOCIAL STUDIES (GUSS)

WELCOME TO “THE GOSPEL” ACCORDING TO OHS AT GUSS

OH NO! NOT ANOTHER OHS INDUCTION? YES! WHY?

Not only is it the law, but GUSS takes Occupational Health and Safety (OHS) very seriously!

OHS in GUSS is actively driven from the Dean of School, via the School OHS Committee to every member of full-time, part-time, sessional and casual staff, Higher Degree by Research and Postgraduate students.

This booklet is designed to provide clarity in respect to your own, School and Corporate Duty of Care. KEEP IT HANDY!

Contents……………………..

1…………………Important Phone Numbers 2…………………Your Personal Responsibilities 3…………………Mandatory Compliance Education 4………………...Personal Safety 5…………………SafeZone 6…………………Safety Resources 7…………………Safe at RMIT: GUSS Fire Wardens and First Aid Officers 8…………………City Campus Evacuation Assembly Areas 9…………………City Campus Mobility Map 10……………….Injured at Work 11……………….Security Escort Service 12……………….Health Services 13……………….Student Counselling Service 14……………….Coping with a Stressful Event 15……………….Safety Suite Ready Reference Guide 16……………….Incident/Hazard Report Form

v.01 May 2017

1. IMPORTANT PHONE NUMBERS

ALL MEDICAL AND SECURITY EMERGENCIES 000

RMIT SECURITY EMERGENCY 9925 3333

RMIT SECURITY 9925 2051

PROPERTY SERVICES SERVICE DESK 9925 2111 (For all maintenance issues, trips, hazards and infrastructure)

GUSS SCHOOL RECEPTION & GENERAL INQUIRIES 9925 1797 or 9925 2328

ITS SERVICE DESK 9925 8888

CLASSROOM AND TEACHING SPACES 9925 3035

HEALTH AND SAFETY AT GUSS

Pierce Brown (OHS Representative) ph: 9925 8231 email: [email protected]

Jennifer O’Connor (Deputy OHS Representative) ph: 9925 3967 email: [email protected]

Mark Newman (Senior School Manager) ph: 9925 8217 email: [email protected]

Ciaran Roche (Senior Adviser Health & Safety - HR) ph: 9925 0711 email: [email protected]

Dean Brooks (Manager Facilities and Safety - DSC) ph: 9925 5281 email: [email protected]

Michael Rogerson (WHS Coordinator - DSC) ph: 9925 2814 email: [email protected]

2. YOUR PERSONAL RESPONSIBILITIES (RMIT POLICY AND OHS ACT 2004 SECTION 25 AND 32) Simply put, all of us have a Duty of Care to conduct ourselves in a manner that does not put others at risk. This means that we keep our work areas trip and hazard free, that we do not behave in a reckless manner, and that we comply with Australian OHS legislation, RMIT and GUSS Policies and rules of employment. Should you wish to pursue this legislation it can be found by Google-ing Victorian Law Today – click on the Act portal, press enter and scroll down to OHS Act 2004. Defined by Section 25 and 32 of the OHS Act (2004), any person working on Campus has a Duty of Care to themselves and to those around them. Call 000 for medical emergency followed by RMIT Emergency 9925 3333 for assistance from Security or ITS equipment failure. Report ALL issues and any “near misses” via the online Incident and Hazard Reporting System in ESS – we can’t fix it if we do not know about it: https://ess.rmit.edu.au/irj/portal This also means you need to be familiar with the evacuation route and evacuation assembly points in your buildings and working environments. Evacuation routes and assembly areas are indicated on maps posted around the RMIT University buildings. Go and get yourself oriented before you start work on campus!

REPORTING INCIDENTS AND HAZARDS See the Safetysuite Ready Reference Guide at the back of this booklet. RMIT and GUSS are committed to providing and maintaining a safe and healthy workplace for School representatives. The immediate reporting of all incidents and hazards is imperative to enable legislative compliance, to ensure worthwhile investigation and prompt implementation of appropriate remedial action to prevent a recurrence. The process for reporting incidents and hazards is via the online program Safetysuite which can be accessed via ESS. If you cannot access this site, a hard copy of the Incident/Hazard Report Form (PDF 42 KB) is available in this booklet and online.

DUTY OF CARE Supervisors, Coordinators and Program Managers have a Duty of Care to monitor your health and well-being. They may not know if you are struggling – so let someone know!

EMPLOYEE ASSISTANCE PROGRAM / MANAGER ASSISTANCE PROGRAM Are you feeling a little bombarded with life’s stresses? Are issues or problems affecting your ability to stay focused and motivated? Are you having sleepless nights? The Employee Assistance Program (EAP) and Manager Assistance Program (MAP) are professional and confidential counselling services provided by RMIT to all employees and involves the provision of short-term, independent and confidential counselling to assist with work-related and personal difficulties. Employees and their immediate families are able to access up to four free sessions per year. Call 1300 78 68 60 for an appointment and identify yourself as an employee of RMIT. Email [email protected]. For urgent after-hours counselling, call 0431 119 909.

ERGONOMICS The School has two OHS Representatives – Pierce Brown and Jennifer O’Connor. Both are available to assist with ergonomic assessments, provide OHS assistance and act as advocates, as well as the HR OHS Senior Adviser Ciaran Roche. Additionally Michael Rogerson can be contacted for general advice. OHS really is this simple – our aim is to keep our most precious resources, our staff and our students safe. If we work together, it happens.

FIRST AID First Aid Kits are located on all GUSS populated floors and are refreshed regularly. Mobile First Aid Kits for Field Trips are available via the School. Just ask at School Reception.

FIRE WARDENS Emergency wardens have been established within GUSS to enable the University to deal effectively with emergency situations. All Fire Wardens are issued with an identifying Cap and Vest. Follow their instructions upon an evacuation. If there are no Fire Wardens present during an evacuation, ensure you evacuate your building via the emergency stairs (do not use lifts) and assemble in the designated assembly area for that building (see the City Campus Assembly Areas map (PDF 222 KB) for detailed information). If you wish to volunteer to become a Fire Warden for GUSS, contact Pierce Brown, Ciaran Roche or Jennifer O’Connor. **It is essential that you know what to do in the event of a fire or emergency situation. Watch the 7- minute ‘Emergency Procedures at RMIT University’ video: http://www1.rmit.edu.au/security/emergencyvideo

DEFIBRILLATORS IN GUSS Defibrillators are located throughout RMIT and in GUSS they are located in Bld 37 Levels 2, 3, 4 and 5, Building 8 Level 7, and Bld 15 Levels 2 and 4. If you need to know more, contact an OHS Representative or School Reception.

GENERAL OHS PRACTICES AT WORK Workstation Ergonomics:  I have an ergonomic task chair that can adjust to support my back.  I have adequate lighting at my workstation.  I have ensured that no personal belongings are blocking walkways.  I have ensured NO personal heater is being used – this is a fire hazard and against RMIT regulations. Administrative Processes:  I am aware of the Emergency Procedure Information contained in this booklet.  I have a clear sense of emergency exits in my work area and I am familiar with the evacuation procedures and assembly areas.  I know who my First Aid Officers, Fire Wardens and OHS Representatives are.

DUTY OF CARE TO MYSELF AND OTHERS  I have/will complete all mandatory RMIT staff induction online modules.  I will ensure that I log myself off the RMIT network at the end of my schedule so it is available for others, and I have left the area clean and hazard free.  I know where the closest First Aid Kit is located.  I am aware of the Emergency Contact numbers and procedures.

3. MANDATORY COMPLIANCE EDUCATION RMIT University is committed to the health, safety and well-being of staff and students. RMIT and staff have a responsibility to create and foster an environment that upholds ethical and legal standards and respect when dealing with others – and must comply with a range of statutory requirements.

Training is provided via a number of online modules which staff are required to complete when they commence at RMIT, then every two years as a refresher. These online modules can take between 30 and 90 minutes to complete and will vary between individuals.

All new ongoing, sessional/casual staff, HDR and Postgraduate students are required to complete these modules in the first month of tenure/employment.

All new ongoing, sessional/casual staff, HDR and Postgraduate students are then required to complete a refresher every two years to ensure that knowledge remains current.

This is how you access it……………..

- Go to…..RMIT Home - Click…..Staff/More Workplace Essentials/Health, Safety and Well-Being - Staff Compliance Modules sit in the Quick Launch.

Casual staff are required to complete compliance education modules if they are employed on a ‘regular and systematic basis’. This is defined as:  Academic and VE teachers: at least 1 contact hour per week for 1 semester.  Professional staff: more than 36 hours per engagement.

To fully complete the module, ensure you enter your personal details correctly at the end and that you print your certificate (even if only to .pdf format) – these form your record of completion.

ALL NEW STAFF Know Your RMIT * PLEASE NOTE: this module does not need to be refreshed. Plus modules listed under your staff classification. Casual Academic and VE teaching staff modules are listed under the Casual/Sessional and Contractors classification.

PROFESSIONAL STAFF Health and Safety Online Privacy and Recordkeeping Equal Employment Opportunity Module 1 Equal Employment Opportunity Module 2 (HEW 7 or above and/or a manager) Competition and Consumer Protection (HEW 7 or above and/or a manager)

ACADEMIC STAFF Health and Safety Online Privacy and Recordkeeping Research Integrity Equal Employment Opportunity Module 1 Equal Employment Opportunity Module 2 (Academic Level C or above, and/or a manager) Competition and Consumer Protection (Academic Level C or above, and/or a manager)

VOCATIONAL EDUCATION (VE) STAFF Health and Safety Online Privacy and Recordkeeping Regulation of the Vocational Education Sector Equal Employment Opportunity Module 1 Equal Employment Opportunity Module 2 (Senior Educator and/or a manager) Competition and Consumer Protection (Senior Educator and/or a manager)

CASUAL/SESSIONAL STAFF (INCLUDING HDR AND POSTGRADUATE STUDENTS) Health and Safety Online Privacy and Recordkeeping Equal Employment Opportunity Module 1 Research Integrity (optional for casual academic staff only) Regulation of the Vocational Education Sector (casual VE staff only)

Casual academic and VE teaching staff will be paid for up to five hours upon the successful completion of induction by completing the Casual induction completion form (CA15) (DOC 63 KB).

Payment will not be made unless proof of completion is attached to this form.

Professional staff are required to complete induction during scheduled hours.

For all enquires on Compliance Education please contact HR Assist on 9925 0600.

**The School also subsidises face-to-face training in First Aid, OHS and Fire Warden training through the GUSS Professional Development Committee. For further information, contact the GUSS OHS Committee Chair/Secretary: [email protected]

4. PERSONAL SAFETY Familiarise yourself with this website: http://www1.rmit.edu.au/security/safetyplan

Everyone has the right to feel safe and secure on campus. We should all have a plan of action so we are better equipped to deal with any situation that puts our safety at risk. The information in this Personal safety plan website is not meant to cover all possible measures that can be used, but are a useful guide to follow.

SECURITY ESCORT SERVICE Campus Safety and Security Patrols are available to escort staff and students on foot to City campus locations or adjacent public transport stops from 7pm to 6am. Contact Security at 9925 3895 at least 10 minutes before you would like to leave and Security will meet you. http://www1.rmit.edu.au/security/contact

STAFF BENEFITS Benefits for staff:

RMIT currently provides a range of benefits to staff to help with their work-life balance. Many of the initiatives can be accessed at the page: http://www1.rmit.edu.au/staff/my-employment/benefits You are strongly encouraged to browse the following long list of benefits covering health and wellbeing and career support, including:  Aboriginal and Torres Strait Islander Staff Network (ATSISN)  Ambulance Victoria  Counselling (Employee Assistance Program) Professional, free, confidential, offsite counselling service

 Employee journey personal accident insurance  Fixed focal prescription spectacles reimbursement  Gym (RMIT City Fitness) – Permanent and fixed term staff can salary sacrifice their membership  Health and wellbeing tools, support and information  Health insurance  Staff flu vaccination program  Teaching clinic - Chinese medicine  Teaching clinic - Myotherapy  Teaching clinic - Psychology  Wellness workshops

WHAT TO DO WHEN THE EMERGENCY ALARM SOUNDS

Alert tone (‘beep, beep’)

On hearing the Alert tone, you should:

 Do not immediately evacuate; check your area for fire, smoke or other abnormal situations  await further instructions relayed over the public address system, or from the floor warden or wardens (members of the emergency control organisation)  prepare yourself to evacuate the building e.g. commence shutdown of work by saving any computer files you are working on, switch off electrical appliances, close gas valves and make the area safe to leave (if safe to do so)  commence evacuation if there is immediate danger.

You are not required to evacuate unless instructed to do so by an announcement made over the public address system, a direction from the floor warden or wardens (members of the Emergency Control Organisation), a direction from RMIT Campus Safety and Security, or a direction from the attending Emergency Service. Listen to an example of the Alert tone (Wav, 758 KB)

Evacuate tone (‘whoop, whoop, whoop’)

On hearing the Evacuate tone or if directed to evacuate by the floor warden or wardens (members of the Emergency Control Organisation) you should:

 proceed to evacuate the building via the marked exits and stairs

 proceed to evacuate in an orderly fashion to the Assembly Area indicated on the evacuation diagrams

 follow the directions from announcements made over the public address system, the directions from the floor warden or wardens (members of the Emergency Control Organisation), the directions from RMIT Campus Safety and Security, or the direction from the attending Emergency Service. Listen to an example of the Evacuate tone (Wav, 852kb)

Do not:

 carry occupant(s) with disabilities down stairs or escalators  use lifts or escalators to evacuate the building except when instructed to do so by the attending Emergency Service, RMIT Campus Safety and Security or by a member of the Emergency Control Organisation  congregate outside the building entrances unless instructed to do so by an announcement made over the public address system, a direction from the Floor Warden or Wardens (members of the Emergency Control Organisation), a direction from RMIT Campus Safety and Security, or a direction from the attending Emergency Service  re-enter the building until advised that it is safe to return to the building by the attending Emergency Service, RMIT Campus Safety and Security or by a member of the Emergency Control Organisation  carry on with business - this causes delays, which may put your life and those of others in danger if the emergency is not controlled  try to contact anyone to find out what is going on - this congests the telephone system and hampers control of the emergency.

5. SAFEZONE

SafeZone is a free app for all RMIT staff and students, that connects you directly to the RMIT Security team when you need help on campus. The app makes it easier for you to contact Security and helps them to respond if you need assistance, by sending your name and location directly to the response team members. By installing the SafeZone app (available on Apple, Android and Windows devices) and registering as a user, you will also receive any critical notifications from the University. GUSS encourages you to register for SafeZone on your mobile device. Here’s how: SafeZone mobile app

 Download the free app from http://www.safezoneapp.com/  Register for SafeZone. To register, click on the app icon after installing and select “Sign Up”.  How it works: http://www1.rmit.edu.au/security/safezone

Please email: [email protected] if you have any questions.

City campus buildings not on this map: CITY CAMPUS » Building 154 (Royal Dental Hospital, 720 Swanston Street, Carlton) Queensberry Street LEGEND 55 A 56 A Library Wheelchair access B 76 B 43 55 Building number 74 57 Hall Landmark C 69 C S Security 71 P Parking 42 95 45 D 70 D Earl Street Secure bike parking

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1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 « trams: circle • 24 • 30 RMIT Connect: for all your administration  RMIT Campus Store and support needs. Building 83 www.rmit.edu.au/students/connect 17– 25 Little La Trobe St » City – Swanston Street Tel. +61 3 9925 9878 Building 8, Level 4 Email: [email protected] 394 Swanston Street Opening hours: Monday – Friday: 9 am – 5 pm

www.rmit.edu.au/maps GPO Box 2476, Melbourne 3001 Tel. +61 3 9925 2000 (switchboard) or +61 3 9925 2260 (program enquiries) www.rmit.edu.au Campus Directory Building.Level Map ref Building.Level Map ref

VENUES Alumni Courtyard...... 18...... M17 and Law...... 13.2...... J16 The Bean Project...... 80.2 and 80.7...... N8 Management...... 80.7...... N8 Café 57...... 57.4...... B17 Mathematical and Coffee on Cardigan...... 94.4...... E12 Geospatial Science...... 8.9...... O11 First Site RMIT Link Student Gallery ....16.2...... Q12 Media and Communication...... 9.4...... K12 36.3, 2, H, B...... R11 Kaki Lima...... 80.1...... N8 Property Construction and Kaleide Theatre...... 8.2...... O11 Project Management...... 8.8...... O11 Level 7 Cafe...... 80.07...... N8 RMIT International College...... 97.1...... G11 Pearson & Murphy’s...... 1.1...... P17 School of Vocational Business...... 80.7...... N8 Project Space Gallery...... 94.2...... E12 School of Vocational Engineering...... 57.5...... B17 Real Foods...... 8.4...... O11 School of Global, Urban and RMIT Gallery ...... 16.3...... Q12 Social Studies (GUSS)...... 37.2...... P10 Roll’d...... 80.1...... N8 School of Vocational Health Sciences...51.6...... G14 Spare Room Gallery...... 94.2...... F13 School of Graduate Research...... 81.3...... O9 STA...... 80.7...... N8 Storey Hall...... 16.2...... Q12 SERVICES AND FACILITIES Streat...... 10.11...... N11 Admissions—Prospective Students ...22.1...... R13 T-Square Club...... 100.2...... G6 Alumni Relations ...... 1.2...... P17 The Vine...... 80.2...... N8 Campus Store...... 83.1...... S9 Centre for international Students COLLEGE OFFICES and Scholars (CISS)...... 15.1...... M16 College of Business ...... 80.7...... N8 Chancellery ...... 1.3B...... P17 College of Design and Social Context...... 101.10...... P22 Chaplaincy...... 46...... G17 College of Science, Engineering Child Care Centre and Health...... 14.12...... L9 97-105 Franklin St...... 85.2...... O2 Commonwealth Bank STUDENT ADMINISTRATION OFFICES (Swanston Street)...... 8.2...... O11 RMIT Connect...... 8.4...... O11 Design Archives...... 100.1 to 3...... G6 Education Aboard Unit ...... 22.1...... R13 RESEARCH CENTRES IELTS Test Centre...... 108.10...... P27 AFI Research Collection...... 8.6...... O11 Info Corner...... 22.1...... R13 Architects without Frontiers...... 100.9...... G6 Library—Carlton...... 94.3...... E12 Centre for Animation and Library—Swanston...... 8.5...... O12 Interactive Media...... 7.3...... M13 Mail Room ...... 66.1...... E15 Centre for Applied Social Research....15.4...... M15 Multifaith Prayer Rooms...... 46...... G17 Centre for Urban Research...... 15.2 and 15.4...... M15 New Enterprise Incentive Scheme Co-operative Research Centre (NEIS)...... 80.4...... N8 for Polymers ...... 7.2...... M14 Ngarara Willim Indigenous Centre ...... 5.1...... N14 Co-operative Research Centre Old Chapel ...... 11.3...... K15 for Water Quality and Treatment ...... 7.2...... M14 Property Services...... 107.27...... W23 Exergames: Games Research Queer Lounge...... 54.4.91...... A17 Centre...... 100.4...... G6 RMIT City Fitness...... 8.3...... O11 Design for Social Innovation and RMIT Counselling Service ...... 43.1...... B13 Sustainability (DESIS) Australia...... 100.9...... G6 RMIT English Worldwide...... 108.10...... P27 e-Research Office...... 96.1...... F17 RMIT International Services...... 22.4...... R13 EU Centre...... 5.2...... N14 RMIT Publishing...... 105.11...... J3 Frances Burke Textile Resource Centre...... 15.2...... M15 RMIT Training Pty Ltd...... 108.6,8,9...... P27 Games and Experimental Security Reception ...... 14.3...... L9 Entertainment Laboratory (GEElab): Student Union...... 57.4...... B17 Games Research Centre...... 100.4...... G6 24-Hour Computer Lab...... 28.3...... P13 Global Cities Research Institute...... 96.2...... F17 University Secretariat ...... 20.1...... O19 Microelectronics and Materials Virtual Room (VRoom) Games Technology Centre (MMTC)...... 12.7...... M10 Research Centre...... 91.1...... G10 Office of Urban Transformations Womyns Room...... 56.4.92...... A17 Research (OUTR) Group...... 100.5...... G6 Workshop/Future Spatial Platform Technologies Research Information Architecture Laboratory Institute (PTRI)/SportzEdge...... 100.4...... G6 (SIAL) Sound Laboratory...... 100.1...... G6 Rheology and Materials Process Centre...... 7.2...... M14 RMIT Geospatial Science Initiative...... 12.11...... M10 Spatial Information Architecture Laboratory (SIAL)...... 100.4...... G6 Urban Architecture Laboratory (UAL) ...100.5...... G6

ACADEMIC SCHOOLS Accounting...... 80.7...... N8 Aerospace, Mechanical and Manufacturing Engineering...... 57.3...... B17 Applied Science...... 3.1...... O15 Architecture and Design – HE 8.12...... O11 – VE 94.4...... E12 Art...... 24.2...... R14 Civil and Chemical Engineering ...... 10.12...... N10 Computer Science and Information Technology...... 14.8...... L9 Economics, Finance and Marketing ...80.7...... N8 Electrical and Computer Engineering. 10.9...... N10 Graduate School of Business

The Campus Directory list was produced from the information supplied by Property Services. 10June2016.

Access to health services

Your health can affect your studies. If you are feeling unwell or are in pain, there are medical, dental and specialist health services near your campus. Who is eligible?

• Students studying at Bundoora, Brunswick and City campuses • RMIT English Worldwide (REW) students

What you need to know as a student

• RMIT University does not have a health or medical service on campus. • First aid is available on every campus: call RMIT Security on +61 3 9925 3333. • If you are an international student, you must by law have an Overseas Student Health Cover (OSHC) insurance policy for the duration of your Australian visa. • Fee and payment arrangements vary at every clinic depending on whether you are a local student or an international student, studying full-time or part-time.

Next steps

1. Go to the Health services near campus webpage. 2. Choose the location most suitable for you - City, Brunswick or Bundoora. 3. Browse the list of medical and/or dental services. 4. Call a practice and make an appointment. Make sure you ask about fees, student discounts and payment arrangements.

If you need first aid help on campus, call the RMIT Security Control room at your campus of study. In a medical emergency, phone 000 for an ambulance.

Related information • RMIT Security • Health services near campus • Medical and dental fees • Urgent or emergency medical help

Medical services – near City campus

Information about medical and nursing services near City campus.

City campus • Carlton Family Medical 88 Rathdowne Street, Carlton • La Trobe Street Medical Level 1, Melbourne Central, 152/211 La Trobe Street, Melbourne • Medical One Level 3, QV Shopping Centre, 55/292 Swanston Street, Melbourne • Melbourne University Student Health Service 138-146 Cardigan Street, Carlton • Myhealth Medical Centre Level 1, Lygon Court Shopping Centre, 380 Lygon Street, Carlton • QV Medical Level 1, QV Shopping Centre, 55/292 Swanston Street, Melbourne • Swanston Street Medical Centre Level 3, 255 Bourke Street, Melbourne • Victorian Aboriginal Health Service 186 Nicholson Street, Fitzroy

Fee information Fee and payment arrangements vary at every clinic depending on whether you are a local student, an international student or studying full-time or part-time; please ask when making an appointment, find out more.

Carlton Family Medical 88 Rathdowne Street, Carlton Tel. + 61 3 8330 3900 www.carltonfamilymedical.com.au

Hours Monday to Tuesday 8.30am–5.30pm Wednesday 8.30am–6pm Thursday to Friday 8.30am–5.30pm Saturday 9am–1pm (no bulk billing on Saturdays)

La Trobe Street Medical Level 1, Melbourne Central, 152/211 La Trobe Street, Melbourne Tel. + 61 3 9650 0023 www.melbournecentralpharmacy.com.au

Hours Monday to Friday 9am–5pm

Medical One Level 3, QV Shopping Centre, 55/292 Swanston Street, Melbourne Tel. + 61 3 8663 7000 www.medicalone.com.au

Hours Monday to Friday: 8am–7pm Saturday: 9am–1pm

Melbourne University Student Health Service 138-146 Cardigan Street, Carlton Tel. + 61 3 8344 6904 www.unimelb.edu.au

Hours Monday to Friday 9am–5pm

Myhealth Medical Centre Level 1, Lygon Court Shopping Centre, 380 Lygon Street, Carlton Tel. + 61 3 9347 7711 www.myhealth.net.au

Hours Monday to Friday 9am–5pm Saturdays 9am–12pm

QV Medical Level 1, QV Shopping Centre, 55/292 Swanston Street, Melbourne Tel. +61 3 9662 2256 www.qvmedical.com.au

Hours Monday to Friday: 9am–8pm Saturday: 10am–4pm Sunday: 10.30am–2.30pm

Swanston Street Medical Centre Level 3, 255 Bourke Street, Melbourne Tel. + 61 3 9205 7500 www.swanstonstreetmedicalcentre.com.au

Hours Monday to Thursday: 8am–6pm Friday: 8am–5pm Saturday: 9am–1pm

Payment A small gap fee is payable for students with overseas student health insurance. Full time students with a Medicare card are charged the rebate plus a small gap fee, immediate Medicare refund available.

On-site services available • General practice medicine • General immunisations • Dietician • Women’s and men’s health • Travel vaccinations • Pathology • Sexual health • Psychologist • Full-time nurse • Sports medicine • Physiotherapist

Other information • Wheelchair access • Female doctor available • Interpreting service available • Access to allied health services through doctor’s referral

Languages spoken Cantonese, Indonesian, Indian (all dialects), French, Croatian, Spanish and Fasi.

Victorian Aboriginal Health Service 186 Nicholson Street, Fitzroy Tel. + 61 3 9419 3000 www.vahs.org.au

Hours Monday to Thursday 8.30am–5pm Friday 8.30am–4pm Saturday 9.30am–12.30pm

Payment Local students who are of Aboriginal and Torres Strait Islander descent with Medicare card bulk billed.

On-site services available • General practice • Physiotherapy • Diabetic education • Sexual health • Occupational therapy • Counselling • Drug rehabilitation • Nutrition • Dental • Allied health including podiatry

Other information • Wheelchair access • Health service for people who are of Aboriginal and Torres Strait lslander descent.

The information on this page is provided as a guide only. RMIT Students Group takes no responsibility for the accuracy of the information or services supplied. Providers listed are not owned or operated by RMIT. Students should contact providers directly for further information. Updated September 2016.

Dental services – near City campus

Information about dental services near City campus.

City campus • Bouverie Dental 69 Bouverie Street, Melbourne • Green Apple Dental 680 Sydney Road, Brunswick • Melbourne Central Dentists Level 1, 211 La Trobe St, Melbourne • Melbourne Dental Clinic Level 1, 723 Swanston Street, Carlton • Metro Dental Level 6, Druids House, 407 Swanston Street, Melbourne • QV Dental 23 QV Terrace, 292 Swanston Street, Melbourne • Royal Dental Hospital (emergency care only) 720 Swanston St, Carlton

Bouverie Dental 69 Bouverie Street, Melbourne Tel. +61 3 9347 3350 www.bouveriedental.com.au

Hours Monday to Friday: 9am–5pm Saturdays: 9am–1pm

Green Apple Dental 680 Sydney Road, Brunswick Tel. +61 3 9077 3807 www.greenappledentalclinic.com.au

Hours Monday to Friday: 9am–5.30pm

Melbourne Central Dentists Level 1 Shop 101A, 211 La Trobe Street, Melbourne Tel: +61 3 8608 8968 www.melbournecentraldentists.com.au

Hours Monday: 8.30am–5.00pm Tuesday: 8.30am–7.00pm Wednesday and Thursday: 8.30am–5.00pm Friday: 8.30am–7.00pm Saturday: 9am–4pm Sunday: 10am–5pm

Melbourne Dental Clinic Level 1, 723 Swanston Street, Carlton Tel. + 61 3 9035 8402 www.umdc.com.au

Hours Monday to Friday: 8am–6pm

Metro Dental Level 6, Druids House, 407 Swanston Street, Melbourne Tel. +61 3 9671 4746 www.metrodentalswanstonst.com.au

Hours Monday to Friday: 8am–5pm Saturday 8am–2pm

QV Dental 23 QV Terrace, 292 Swanston Street, Melbourne Tel. +61 3 9654 2755 www.qvdental.com.au

Hours Monday, Wednesday and Friday: 8am–5pm Tuesday and Thursday: 8am–6pm Saturdays: 9am–2pm

Royal Dental Hospital (emergency care only) 720 Swanston Street, Carlton Tel. +61 3 9341 1000 www.dhsv.org.au

Hours Monday to Friday: 8.30am–9.15pm Saturday and Sunday: 9am–9.15pm Public holidays: 9am–9.15pm

Urgent or emergency medical help

Urgent medical care is available from hospital emergency departments near all three Melbourne RMIT campuses.

For life-threatening or serious injury • Call an ambulance on 0-000 (internal phone) or 000 (external phone). • If an ambulance has been called notify: o Bundoora and City: Security 9925 3333 o Brunswick: Site coordinator 9925 9441 or (after 4 pm) 0412 313 230 • Notify the nearest staff member of the situation. • For first-aid assistance phone Security on 9925 3333.

Emergency departments near City and Brunswick campuses

The Royal Melbourne Hospital Emergency Department Ground Floor, 1B Building Grattan Street, Parkville Phone: 03 9342 7666

St Vincent’s Hospital Emergency Department Ground Floor, Inpatient Services Building Princes Street, Fitzroy Phone: 03 9288 2211

For less urgent care see the list of health services near your campus.

Medical and dental fees

Fee and payment arrangements vary at every clinic depending on whether you are a local student, an international student or studying full-time or part-time; please ask when making an appointment.

Fees

• Medical and nursing • Dental

Medical and nursing The Medicare Benefit Schedule (MBS) fee is set by the government and is the same for everyone in Australia. The doctor can choose to charge the MBS fee or more. Standard consultation feesfor a doctor range from $35 to $70. Make sure you confirm payment arrangements with the clinic when making your appointment and always take your current student ID card and health insurance details [e.g. Medicare or Overseas Student Health Cover (OSHC) card] to the consultation. Payment is required at the time of your appointment by one of the following methods: 1. Cash, debit or credit card You then submit a claim to Medicare as a local student or, if you are an International student to your health insurance provider. A gap fee* may apply. 2. Bulk billing or direct billing Bulk billing means the doctor bills Medicare directly and you will not have to pay at the time of your appointment or submit a claim. A gap fee* may apply. As long as you have a Medicare card you can be bulk billed. Some doctors will only bulk bill full-time students. Don’t get caught out when making your appointment—make sure you confirm whether the doctor bulk bills. 3. Direct billing (international students) International students with a current OSHC card are eligible to be direct billed if your provider has an agreement with the clinic. Direct billing means the doctor bills your insurer directly so you will not have to pay at the time of your appointment or submit a claim. A gap fee* may apply. Again, you should confirm this with the clinic when making your appointment. *Gap fees and co-payments The difference between the consultation fee and amount refunded is called a ‘gap fee’ or ‘co–payment’ and is non-refundable.

Dental Medicare does not cover dental services unless you have a chronic condition, complex care needs or you are the holder of a Health Care card. As a local student you can take out private health insurance to cover dental services. Standard Overseas Student Health Cover (OSHC) does not cover dental services, but international students have the option of extending their coverage to include dental treatment. Standard consultation fees for a basic examination range from $40 to $68, x-rays range from $33 to $44 and cleaning range from $98 to $150. Most dentists offer discounts to full-time students. Confirm when making your appointment and make sure you take your student card with you.

The above information is provided as a guide only. RMIT Student Services Group takes no responsibility for the accuracy of the information or services supplied. Providers listed are not owned or operated by RMIT. Students should contact providers directly for further information. Updated March 2013.

— Counselling

Being exposed to a traumatic event

Many people have strong reactions after a distressing or frightening event, such as that which occurred in Melbourne's CBD on Friday, 20 January 2017. For most people, these reactions subside over a few days or weeks; however everyone’s different and some people may experience more severe or longer-lasting reactions, or onset of reactions at a later date.

These reactions could be:

Physical–

• Excessive alertness, on the look-out for signs of danger • Easily startled • Fatigue/exhaustion • Disturbed sleep and/or nightmares • General aches and pains.

Cognitive–

• Intrusive thoughts, visual images and/or memories of the event • Poor concentration and memory • Disorientation or confusion. — Counselling

Behavioural–

• Avoidance of places or activities that are reminders of the event • Loss of interest in normal activities • Social withdrawal and isolation.

Emotional–

• Fear, anxiety and panic • Numbness and detachment • Depression • Guilt • Anger and irritability.

These are normal reactions to trauma - part of the natural healing process of adjusting to a very powerful event, making some sense out of what happened, and putting it into perspective. And although they can be distressing, as long as they are not too severe or last for too long, they will settle quickly in most people, especially with understanding and support from family, friends and colleagues. However, a minority of people will develop more serious conditions such as depression, posttraumatic stress disorder, anxiety disorders, or alcohol and drug problems that need additional support and help.

Tips on recovering from a traumatic event

There are several things you can do to look after yourself and promote recovery from a distressing event or situation. The following points provide some general advice.

• Recognise that you have been through a distressing experience and give yourself permission to experience some reaction to it. Don't be angry with yourself for being upset. • Remind yourself that you are not abnormal and that you are coping. • Avoid overuse of alcohol or other drugs to cope. • Avoid making any major decisions or big life changes. • Do not try to block out thoughts about what has happened. Gradually confronting what has happened will help in coming to terms with the traumatic experience. — Counselling

• Don't ‘bottle up' your feelings - share your experiences with others when opportunities arise. This may feel uncomfortable at times, but talking to understanding people that you trust is helpful in dealing with trauma. • Try to maintain a normal routine. Keep busy and structure your day. • Make sure you do not unnecessarily avoid certain activities or places. • Allow yourself time to rest if you are feeling tired, and remember that regular exercise is important. • Let your friends and family know of your needs. Help them to help you by letting them know when you are tired, need time out, or need a chance to talk or just be with someone. • Make time to practise relaxation. You can use a formal technique such as progressive muscle relaxation, or just make time to absorb yourself in a relaxing activity such as gardening or listening to music. This will help your body and nervous system to settle and readjust. • If the distress that you experience stirs up other memories or feelings from a past unrelated stressful occurrence, or even childhood experiences, try not to let the memories all blur together. Keep the memories separate and deal with them separately. • Express your feelings as they arise. Whether you discuss them with someone else or write them down in a diary, expressing feelings in some way often helps the healing process.

When to seek professional assistance

You should seek professional assistance if the symptoms resulting from the experience are too distressing or last for more than a couple of weeks. Warning signs may include:

• Being unable to handle the intense feelings or physical sensations • Feeling numb and empty • Continuing to experience strong distressing emotions • Continuing to have physical symptoms of being tense, agitated, and on edge • Continuing to have disturbed sleep and/ or nightmares • Having no-one to support you and with whom you can share your feelings and emotions • Having relationship problems with friends, family and colleagues • Increasing your use of alcohol or drugs. — Counselling

Helpful contacts

RMIT Counselling Service

Call 9925 5000 to contact the RMIT Counselling Service Monday to Friday between 9am and 5pm. Counselling sessions are confidential and free of charge for all RMIT students. The RMIT Emergency after-hours assistance is available between 5pm and 9am, Monday to Friday and 24 hours on weekends and public holidays.

Visit the RMIT Counselling service webpage for more information.

Lifeline

If you or someone you know is in need of immediate assistance or support call Lifeline on 13 11 14 for confidential 24 hour counselling and referrals. You can access one-on-one crisis support online through the website between 8pm and 4pm, seven days a week. Visit the Lifeline website for more information.

GriefLine (24/7, available from 12 pm to 3am) provides anonymous and confidential online and phone counselling. Call 9935 7444 or 1300 854 745.

Visit the GriefLine website for more information.

Beyond Blue provides 24/7 telephone and online counselling for depression and anxiety. Call 1300 22 4636 or visit the Beyond Blue website for more information.

The content of this resource is party adapted from https://www2.health.vic.gov.au/emergencies/bourke-st; https://www.psychology.org.au/publications/tip_sheets/trau

Safety Suite

Hazard and Incident Reporting

Ready Reference Guide

The following document describes a step by step process for creating hazard and incident reports on Safety Suite.

If you have trouble completing a report, please contact one of the Safety Suite team;

Ciaran Roche 9925 0711 Pierce Brown 9925 8231

For feedback on your experiences using Safety Suite please use the following email address or contact one of the team above. [email protected]

Document: 10. Safety Suite- Hazard and Incident Reporting Reference Guide 2015-modified.doc Author: Daniela Norman Save Date: 27/04/2017 Page 1 of 5

Incident and Hazard Reporting Using ESS

Step 1 – Log into ESS

• From the University Home page • Click Staff • Click Employee Self Service (ESS) • Click Log into ESS • Enter your username (staff number) and then your ESS password • Click on the Health and Safety menu item and select Hazard and Incident Reporting • Click on it an you’ll be taken to the welcome page

Please use the Create General Safety Incident or Create General Safety Hazard buttons for most incidents or hazards.

For more sensitive issues (eg. bullying / discrimination), you may prefer to use the Create Restricted Notification Incident or Create Restricted Notification Hazard.

Document: 10. Safety Suite- Hazard and Incident Reporting Reference Guide 2015-modified.doc Author: Daniela Norman Save Date: 27/04/2017 Page 2 of 5

Reporting Incidents (Fields marked with * are mandatory)

Create Incident

*Incident Desc. Type in a short description of the incident *Incident Date Type the date in using the following format 21.8.2008, or Click the icon to bring up a calendar, double click to choose the date *Incident Time Type the time in using the following format 11:11:11. Or; Click the icon to bring up a clock, type the time into the fields *Incident Location • Type in the room number e.g. 11.2.19 then click the icon or; • Type in the room and floor number then an asterisk (wildcard) e.g. 11.2.* then click the icon This will bring up a list of rooms on that floor or; • Click the icon to choose the room from the structure search Reported by Will be filled in automatically Responsibility Will be filled in automatically

(If field comes up with the comment “###COULD NOT DETERMINE RESPONSIBILITY###” then your location needs to be reselected or you may not have put in building, level and room number.)

Injury Involvement

Choose None, Near Miss or Injury

*Emergency Service

Click the first white box, then click on the icon, make your selection from the list

What Happened

Please type in a more detailed description of the incident, and any extra notes that don’t seem to fit anywhere else

Immediate Actions Taken

Please type in what immediate actions have been taken. For higher risk incidents, we would expect that something would be put in place immediately

Site

If the incident occurred away from RMIT premises, click Offsite then type in the address manually

Document: 10. Safety Suite- Hazard and Incident Reporting Reference Guide 2015-modified.doc Author: Daniela Norman Save Date: 27/04/2017 Page 3 of 5

Injured Staff Click on one of the white boxes then click the icon Type in the person’s first or surname then click Search Select the correct person from the list

Injured Non Staff

Use this option if the injured person is not a staff member e.g. student, contractor, visitor Type in the all the person’s details

Witnesses – Staff

Please enter any witnesses to the incident. This works the same as Injured Staff above

Witnesses – Non Staff

Please enter any witnesses to the incident. This works the same as Injured Non Staff above

When you are finished you can Print or Save, to start again press Cancel.

Document: 10. Safety Suite- Hazard and Incident Reporting Reference Guide 2015-modified.doc Author: Daniela Norman Save Date: 27/04/2017 Page 4 of 5

Reporting Hazards (Fields marked with * are mandatory)

Create Hazard

*Hazard Description Type in a short description of the hazard *Start Date Type the date in using the following format 21.8.2008, or Click the icon to bring up a calendar, double click to choose the date *Hazard Location Type in the room number eg 201.7.12 then click the icon or; Type in the room and floor number then an asterisk (wildcard) eg 201.7.* then click the icon. This will bring up a list of rooms on that floor. Or; Click the icon to choose the room from the structure search Reported By Will be filled in automatically Responsibility Will be filled in automatically

(If field comes up with the comment “###COULD NOT DETERMINE RESPONSIBILITY###” then your location needs to be reselected or you may not have put in building, level and room number.)

General Description

Please type in a more detailed description of the hazard, and any extra notes that don’t seem to fit anywhere else

Actions Taken (Immediate)

Please type in what immediate actions have been taken. For higher risk hazards, we would expect that something would be put in place immediately

Proposed Actions

Please type in any proposed actions.

When you are finished you can Print or Save, to start again press Cancel

Document: 10. Safety Suite- Hazard and Incident Reporting Reference Guide 2015-modified.doc Author: Daniela Norman Save Date: 27/04/2017 Page 5 of 5

INCIDENT/HAZARD REPORT FORM

All Incidents / Injuries/ Near misses / Hazards must be reported immediately to your Head of School/ Equivalent and your Health and Safety Rep. (Staff must be aware that an entitlement to compensation may not exist if notice of injury is not given within 30 days of being aware of injury.) Refer RMIT Health and Safety Procedure – Hazard and Incident Reporting, Investigation and Recording

PERSON INVOLVED

Full Name: ...... Staff ID Number:...... DISTRIBUTE COPIES AS Home Address: ...... FOLLOWS: ...... Postcode: ......

Tel (H): ...... Tel (W): ...... Gender: Male Female Date of Birth: ...... Occupation: ...... White Copy People & School: ...... Campus: ...... Culture Time of Incident/Hazard: ...... Date ...... / ...... / ...... Yellow Copy Incident occurred during: a) Work Time b) Recess c) Travelling Health and Location of Incident/Hazard (Building No./Level/ Room No. if applicable): …………………………………………………. Safety Representative Description of Incident/Hazard (Describe what happened): ...... … ...... Green Copy ...... Head of School/ Equivalent Nature of Injury (If applicable): ...... Immediate action taken:...... Pink Copy Injured Person ……………………………………………………………………………………………………………………

Absence Details: a) Time Lost: Yes No b) Ceased Work: ...... am/ pm ...... / ...... / ...... Forward White Copy ONLY to c) Resumed Work: ...... am/ pm ...... / ...... / ...... People & Culture Name & Position of Person notified: ...... Date: ...... / ...... / ...... See list above Name of Witness: ...... Tel: ...... for further distribution Name of Treating Agency: ...... Name of Doctor/ Nurse or 1st Aider: ...... Tel: ......

Signed (Person Involved): ...... Date: .…./ ...... / ......

Head of School / Equivalent Head of Non-Academic Business Unit

NB: Completion of this form by the Head of School / Equivalent, does not constitute an acceptance of liability for WorkCover. This form should be completed and returned to People & Culture within ten working days.

Full Name: ...... Position: ...... …….. Tel: ...... Health and Safety Representative Notified: Yes No No H & S Rep Name: ...... Tel: ...... DWG No: ...... …………. Incident Investigation Report has been sighted and the following action will be taken to prevent a recurrence of the incident: ...... ………………… …………………………………………………………………………………………………………………………………………………………… ...... ……………………………By Whom:………………………….By When:…………………….

Property Services Service Desk Notified (for building related issues) YES Not Required Job No: ………….…… First Aid Treatment Report Attached Where Applicable. YES Not Required

If you require Occupational Health & Safety advice in relation to this matter, please contact the relevant OHS Consultant in People & Culture

I acknowledge receipt of the notice of injury and agree to the above-proposed actions within the specified timeframe.

Signed (Head of School / Equivalent.): ...... ………………… Date:...... / ...... / ...... …

Signed (H &S Rep): Sighted / Agreed ………...... ……….. Date: ...... / ...... / ...... … People & Culture Document – March 2009

S tarts with A wareness F oresight E ffort T eamwork

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