Transit Update & Service Restoration
SFMTA Board of Directors May 18, 2021 Contents
1. Transit Performance Update 2. May Service Restoration 3. August Service Restoration 4. Next Steps
May 2021 SFMTA Board Presentation 2 Transit Performance Update
May 2021 SFMTA Board Presentation 3 SubwayMay 2021 SFMTA Work Board Presentation 4 OperationsMay 2021 SFMTA Board PresentationDrills 5 Opening Day Recap
• All lines performed as planned • Ambassadors helped direct Muni passengers • Customers appreciated quicker subway travel and fewer rail bottlenecks • Several unrelated incidents impacted service
• Mock service proved valuable First K/T exits West Portal Station on 5/15
36/52 Speical at Forrest Hill Station Two multilingual outreach ambassadors at Castro
May 2021 SFMTA Board Presentation 6 AmbassadorsMay 2021 SFMTA Board Presentation 7 TroubleshootingMay 2021 SFMTA Board Presentation Train Control 8 Ridership
780,000
680,000
580,000
480,000
380,000
280,000 Average Daily Weekday Boardings
180,000
80,000
April 2021 | Transit Director's Report 9 Ridership Recovery Daily boardings are steadily increasing since the low in April 2020
240,000 30% 220,000 pre-pandemic 200,000 ridership
180,000
160,000
140,000
Average Daily Weekday Boardings Weekday Daily Average 120,000
100,000
80,000
May 2021 SFMTA Board Presentation 10 Systemwide Changes
Service Management
• Hiring 95 transit supervisors to support Operators and service delivery (6-9 months to onboard and train)
• Continuing to manage frequent service based on headway
• Returning to in-service reliefs (summer)
• Some changes to relief points to increase Operator/ Supervisor connections
May 2021 SFMTA Board Presentation 11 Headway Adherence We manage high frequency routes to headway 100%
90%
80%
Operators, supervisors and TMC controllers are 70% all working together to use headway management to deliver more predictable Weekday Timepoint Headway Adherence arrival times for Muni service. 60%
Rapid Network (9R, 14R, 38R) Systemwide
May 2021 SFMTA Board Presentation 12 Mean Distance Between Failures Rubber tire fleet key maintenance performance measure
Our maintenance teams are committed to 20,000 data-driven preventative maintenance and as a result have exceeded performance targets for the past 12 months. 18,000
16,000 Miles 14,000
Target = 12,000 12,000
10,000
May 2021 SFMTA Board Presentation 13 Mask Compliance Mask compliance has remained steady at approximately 95% 100%
90% Target = 95% 80%
70% SFMTA has reviewed 3,300+ videos and 30,000+ individuals since June 60% 2020 to understand and document 50% mask compliance.
40%
Percentage Compliance 30%
20%
10%
0% Jun-20 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 Mar-21 Apr-21
May 2021 SFMTA Board Presentation 14 Summary: System Performance
• Subway work has made major down payment on system reliability • Operations drills provided staff time to prepare for the demands of a fully-operational Metro system • Ridership is steadily increasing, we're currently at ~30% pre-pandemic levels • Headway-based management for most Muni routes has improved rider experience • Rubber tire fleet (bus/trolley) reliability remains high • Passengers continue to wear masks on board, consistently at or above our 95% target
May 2021 SFMTA Board Presentation 15 May Service Restoration
May 2021 SFMTA Board Presentation 16 Core Values
Safe Transportation System
Equity Decarbonization
Work Culture that delivers excellent customer service
Transportation services and investments supporting a strong economic recovery
May 2021 SFMTA Board Presentation 17 Core Service (as of March 2021) Core Service • Core service network for essential travel • Prioritized high frequencies • Restored service, prioritizing Muni Equity Strategy neighborhoods • Restoring service citywide as resources allow
May 2021 SFMTA Board Presentation 18 May 15 Service Restoration
Coverage • 91% of residents and 100% of equity neighborhoods have transit access within walking distance Metro • All subway stations (Embarcadero to West Portal) • N Judah rail from Ocean Beach to Caltrain • K/T from Balboa to Sunnydale
Bus • Increased frequency on busy routes to reduce crowding and pass ups • Closed hilltop gap with 36/52 Special
Historic • F Market & Wharves (11am-7pm)
May 2021 SFMTA Board Presentation 19 August Service Restoration
May 2021 SFMTA Board Presentation 20 Systemwide Changes
COVID Safety
• Continue mask requirements and compliance monitoring (currently 95-98% compliance)
• Continue to provide PPE and cleaning wipes to Operators
• End midday vehicle sanitizing and returning to industry standard of end of the day cleaning
• Return to pre-COVID vehicle capacities (pending DPH approval)
May 2021 SFMTA Board Presentation 21 Bus Changes - August 7 implementation date and assumes elimination of COVID restrictions
• Draft Service Plan: • Extensions: 48 to Ocean Beach, 12 to Rincon Hill + Mission • Route restoration: 5R, 18, 35, 36, 39 • Modified restorations • 23 Monterey (from Bayview to West Portal) • 52 Excelsior (extended to include portion of 6 Parnasus) • 56 Rutland (extended to connect to 29 Sunset) • 57 Parkmerced (split into two routes to cover Route 57 and Sloat portion of Route 23) • 66 Quintara (extended to include portion of the 6 Parnasus) • Reintroduce school trippers • Service being redistributed by returning frequency to pre COVID levels: 9/9R, 14/14R, 19, 38R
• Working with stakeholders to finalize service plan by end of May
May 2021 SFMTA Board Presentation 22 August Service Restoration
• 98% of residents and 100% of equity neighborhoods will be within a ¼ mile of a Muni stop
May 2021 SFMTA Board Presentation 23 Transit access within walking distance 98% of residents will have transit access within a 2-3 block walk by August 2021
Residential areas that are currently within ¼ mile of a transit stop
Additional residential areas that will be within ¼ mile of a transit stop beginning in August 2021
May 2021 SFMTA Board Presentation 24 66 Quintara & 52 Excelsior Route Changes
Gap Areas •11,600 people •59% people of color •12% low income
May 2021 SFMTA Board Presentation 25 23 Monterey & 57 Parkmerced Route Changes
Gap Areas •10,500 people •62% people of color •28% low income
May 2021 SFMTA Board Presentation 26 Summary: Service Restoration
• By August 98% of residents and 100% of equity neighborhoods have transit access within walking distance
• All subway stations now open to passengers
• J, N, and K/T lines restored as light rail service
• We're addressing gaps with updated route alignments
• F-Line is back in service
• Cable Car will be restored by Fall 2021
May 2021 SFMTA Board Presentation 27 Next Steps
May 2021 SFMTA Board Presentation 28 Cable Car Start Up Planning to resume revenue service Fall 2021
Service Plan • Hyde, Mason, California lines (11am-7pm) • Hyde line will start up first Key start up tasks • Return staff from other duties • Conduct detailed maintenance inspections on all major systems • Test safety circuits • Conduct Operator refresher • Hire/train line supervisors • Complete System stress test
May 2021 SFMTA Board Presentation 29 Next Steps: Summer 2021
• Preparing 12 month hiring needs for all positions for Human Resources • Starting new Operator training June 2021 • Continuing to maximize rail/cable car Operator training through 2022 • Working to make 20 miles of temporary transit lanes permanent
May 2021 SFMTA Board Presentation 30 Next Steps: Prepare for Winter
Continuing to restore service (winter 2022) and work with stakeholders to weigh tradeoffs such as: • Deliver 5 min network and equity priorities (e.g. 29R Sunset Rapid) • Re-introduce routes with parallel service (e.g. 21 Hayes) • Fully restore cable car system • Increase evening service (10-midnight) • Re-introduce downtown express
May 2021 SFMTA Board Presentation 31 Summary: Next Steps
• Starting first post- pandemic new Operator training in June 2021 • Focusing on hiring and training to increase service levels and restore additional routes • Working to make 20 miles of temporary transit lanes permanent
May 2021 SFMTA Board Presentation 32 Thank You!
May 2021 SFMTA Board Presentation 33