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Home , Buckhorn station, Christuskirche station, Hamberge, Hamburg Hauptbahnhof, Kayhude, U2 (Hamburg U-Bahn)

INFORMATION 1.1.2014 Public transport in and around

Cinderella on the run Contents All about the HVV

T All about the HVV 3 Have a nice trip T Trains | buses | ferries 4 The Hamburg Public Transport Association (Hamburger T Single and day tickets 8 Verkehrsverbund/HVV) provides attractive and modern local transport services at reasonable prices. It was the T Season tickets 10 first of its kind in the world when it was founded in 1965 T Buying your ticket 12 and has been getting people where they want to go in and around Hamburg ever since. The connec­tions are T Services perfectly organised, with the network covering 30 affili- • Timetable service 16 ated transport companies. About 700 rapid transit and regional rail lines, bus and ferry services make sure that Travel information 17 • you get wherever you want to go. • Park + Ride 17 Convincing arguments Bike on board 17 • More than 2.4 million people use the HVV network on an • Evening and night services 18 average working day, and they all benefit from the ad- vantages a strong transport association can offer them: T Safety first 20

T No barriers to travel 22 one ticket one integrated network of transport services

Overviews The HVV area extends over about 8,600 square kilometres in the Hamburg region and covers Hamburg • Metro buses 6 itself as well as the administrative districts of Lauenburg, • Rapid transit/regional rail 23 Pinneberg, ,­ , Harburg, Lüneburg and . • Fare zone plan 24 HVV area

Kreis Please always get on the bus through the front doors and show your ticket to the driver. This Segeberg applies on the MetroBus services 4, 5 and 6 Mon. – Sat. from 9 pm. On Sundays and public Kreis Kreis Voorrnnee eeiinsteigsteigen holidays please always board through the front Pinneberg Stor- undnd Karte zeigen Kreis doors. Please go as far back through the bus as marn Herzogtum you can and use the rear doors when you get Landkreis HAMBURG Lauenburg Stade off. Thank you!

The exception to the rule Landkreis Landkreis Wheelchair users and passengers with walkers or prams or who are Harburg otherwise impaired in their mobility can of course continue to use the Lüneburg middle doors.

2 3 tRAins, buses, FeRRies

A double-track approach travel wide-gauge

You can reach your destination in comfort by rail, road 640 bus lines run in addition to the rapid transit and re- and river transport. You save time and money, not to gional trains. mention avoiding the hassle of driving. You are sure to find one of almost 10,000 bus stops, rapid transit or rail- Metro buses (MetroBusse) way stations somewhere near you. run a service every few minutes connecting Keeping time you to the rapid transit We get you where you want to go. Underground and and regional rail ser- rapid transit services as well as most Metro buses run vices in the Greater at 5 to 10 minute intervals in the Greater Hamburg Area Hamburg Area. You on weekdays up to about 11 pm. can find an overview Underground and rapid transit trains keep running in of the Metro bus lines Hamburg and every 20 minutes through the on pp. 6/7. night from Friday to Saturday and Saturday to Sunday and before a public holiday. Express buses (SchnellBusse) are fast, direct services for a supplementary charge which get you from the outskirts of the city into the centre in extra comfort without the need to change buses.

Shuttle buses (EilBusse) are fast, direct connections to rapid transit stations and run mainly to get people to and from work in the morn- ings and evenings.

City and regional lines (Stadt- und RegionalBusse) get you to the rapid transit and regional rail stations and connect outlying villages and metropolitan districts. Our core competence The rapid transit and regional rail services provide a net- Night buses (NachtBusse) work of fast, direct connections spanning the HVV area run during the nights from Sunday night until Thursday whatever traffic conditions on the roads. night after rapid transit services shut down (about half past midnight), serving almost every part of Hamburg. • • • S1 • S11 • S2 • S21 • S3 • S31 Watertight A1 • A2 • A3 Ferries (Fähren) R10 • R11 • R20 • R21 • R30 • R31 • R40 • R41 Enjoy a trip with one of our R50 • R51 • R60 • R70 6 ferry services in the Port of Hamburg and along the You can find an overview of the network of the rapid River . Your HVV ticket transit and regional rail services on p. 23. is valid here, too.

4 5 Photo S-Bahn: © Christoph Siegert METRO BUSES

Richtung Ulzburg Süd

Richtung Ohlstedt Quickborn Poppenbüttel 8 Norderstedt Mitte Rolfinckstraße 27 24 24 Niendorf 21 Wellingsbüttel Nord 24 Frohmestraße Großhansdorf (Mitte) Langenhorn Markt 8

Burgwedel 24 Borchertring Meiendorfer Weg 5 Richtung Elmshorn 7 24 5 Hamburg 27 Niendorf Markt Airport Farmsen (Flughafen) 26 9 21 23 Ohlsdorf 26 9 Großlohe 24 Rübenkamp Bf. Rahlstedt 5 Steilshooper Allee Wildacker Eidelstedt Eidelstedter 24 Zentrum Hagenbecks 23 rd) 20 Platz o 4 N Wandsbek- 26 Tierpark Siemers- Alsterdorf y it Pinneberg platz (C straße Gartenstadt 4 26 Kapstadtring Hebebrand- 27 9 Alter Hudt- 20 Teichweg 21 22 walcker- 26 k) 23 Volksparkstraße 4 Eppen- straße 26 Schenefeld, g k) dorfer Alte tadtpaWöhrr Bf. Tonndorf Achterndiek (S 8 Straßburger Elbgaustraße Osterstraße Markt- 25 Sierich- tadtpar 2 straße Borgwe 23 Straße 22 platz 8 Schenefelder 5 (S 6 Kelling- 9 Platz 3 2 4 25 husen- 7 10 straße 10 10 Glatzer Straße Stellingen 20 Gärtner- 22 26 Barmbek Jenfeld- straßeHoheluft- Goldbekplatz Wandsbek Bf. Wandsbek Immenbusch (Arenen) Zentrum Schulweg brücke Markt 3 Trabrennbahn Bahrenfeld 25 Neuschönningstedt, Elbe-Einkaufszentrum Schlump Bezirksamt 23 25 EimsbüttelHallerstraße Haidkrug 3 Mühlenkamp/ 11 Schenefelder Holt 1 Holsten- 15 Alsterchaussee 2 straße 15 5 Hofweg Wartenau 1 15 Bf. Dammtor Hasselbrook 1 22 (Messe/CCH) Mundsburg 25 4 6 Glinde, Markt edel Stephansplatz Landwehr 11 W arten) 15 Rissen G Oth- 3 (Messe/CCH) Berliner Sülldorf Gänsemarkt Tor BillstedtMerkenstraßeSteinfurther Allee Blankenese marschen (Oper) Burgstraße Kleinotanischer Flottbek 1 (B 4 5 Mümmelmannsberg 2 Sternbrücke 6 21 Bf. Altona 20 Jungfern- Hauptbhf./ Horner 11 25 Rennbahn 12 Richtung Cuxhaven 25 stieg Kirchenallee 12 Feldstraße Tiefstack 23 eiligengeistfeld) Hauptbahnhof (H Stade Rathaus- 27 St. Pauli 6 ZOB Teufelsbrück markt (Fähre) 4 Hammerbrook 3 5 (City Süd) Kraftwerk Tiefstack 3 Horneburg 6 4 25 12 12 3 Allermöhe Rödingsmarkt 13 Veddel (BallinStadt) Nettelnburg Richtung Gerhart- Hauptmann-PlatzHafenCity Hauptbhf./ 13 Kirchdorf (Süd) Bremerhaven Brandstwiete UniversitätMönckebergstraße Aumühle Auf dem Sande Wilhelmsburg (Speicherstadt) Richtung Büchen Bf. Harburg Harburg Rathaus Bf. en Sinstorfer b Maschen a Kirchweg r Eißendorf 14 Buxtehude eug Hittfeld N Richtung Tostedt Richtung 14 Stand / Date of issue: 15.12.2013 Fleestedt Winsen – Lüneburg

Information • Timetables • Service www.hvv.de You can reach us every day, even at weekends. We will be happy to advise you on departure 040-19 449 times, routes and tickets.

6 7 single AnD DAy tiCkets

Tickets are valid on all HVV services, whether you travel by bus, train or harbour ferry. Children under the age of 6 travel free of charge.

And off you go!

Short journey | For a short trip at a minimum fare Single and day tickets – within the Greater Hamburg Area You can buy single and day tickets from bus drivers, -> for 1 journey, not transferable ticket machines, the online shop on hvv.de or with your smartphone. You will find ticket machines at many bus Single tickets | 1 journey for those who only travel stops and every station. with us now and again -> for 1 journey, no return, not transferable HVV-App | m.hvv.de | mobilTicket You can get timetable information and buy single, Day tickets | Travel as often as you like on the same day, group, weekly or supplementary tickets as well day. Most times it pays to get a 9 am Day Ticket even as the Hamburg CARD on your smartphone too if you only make 2 journeys. If you travel in a group, with our free HVV-App for iOS and Android or at you can save money with a 9 am Group Ticket. This m.hvv.de. For single, day, group and supplemen- gives you flat rate travel for up to 5 people of any age tary tickets you get 3 % off! for 1 day. It is even worth it just if there are two of you. -> for as many journeys as you need, transferable, valid Tickets do not have to be stamped and cancelled before until 6 am the following morning commencing your journey.

Single and day tickets

Areas Single Ticket 9 am Day Ticket* All Day Ticket 9 am Group Ticket* Single Ticket Child 9 am Day Ticket Child* Fare zones Einzelkarte 9-Uhr-Tageskarte Ganztageskarte 9-Uhr-Gruppenkarte Einzelkarte Kind 9-Uhr-Tageskarte Kind see p. 24 for further details 1 person | 1 trip 1 person + 3 children 1 person + 3 children up to 5 persons aged 6 – 14 aged 6 – 14 aged 6 – 14 aged 6 – 14 any age Greater Hamburg Area or 1–2 rings 3.00 5.90 7.30 10.80 1.10 2.10 Großbereich oder 1–2 Ringe

3 rings 4.90 9.70 11.10 16.80 – –

4 rings 6.70 11.80 14.60 21.60 – –

Entire network Gesamtbereich 8.20 15.60 18.30 25.50 2.20 4.20

Short journey | Kurzstrecke valid on the entire network for 1 journey |1 1.50 Supplement Express bus/1st class The Citycard | Stadtkarte only in Greater Hamburg Area (single and season tickets) Zuschlag SchnellBus/1. Klasse 1.80 is valid in the city centres of or for 1 day (day and group tickets) Buxtehude, Lüneburg and Sta- Local journey | Nahbereich 2.00 Short trip (Express bus) de as well as in Adendorf, Bad only in Greater Hamburg Area only valid within the Greater Hamburg Area Kurzfahrt (SchnellBus) 2.00 Bramstedt, Bad Oldesloe, , Elmshorn, Geest- 1 zone Citycard |1 hacht, Mölln, Ratzeburg, Rein- only outside 2.00 valid for 1 journey incl. Express bus 1.40 feld, Schwarzenbek, Uetersen/ Greater Hamburg Area Stadtkarte Tornesch, Wahl stedt and Win- 2 zones Platform Ticket valid for 1 hour at the station where sen (Luhe). only outside 2.60 0.30 Greater Hamburg Area Bahnsteigkarte you bought it * valid Mon.–Fri. from 0.00 am to 6 am and from 9 am until 6 am the following morning, all day on Sat., Sun. and public holidays

8 9 Season tickets

Just get on

For all those who use our services regularly we offer our You can buy the pass and the sticker at our HVV service centres, weekly and monthly tickets at budget prices – you choose e.g. at (Hamburg Cen­tral Station). All the start date for your ticket to suit your plans. Monthly locations can be found on hvv.de. Please make sure to bring tickets can also be ordered for the whole year: travel for a along a photo for your personal pass. Season tickets are not full 12 months and save nearly 20 %. transferable.

Weekly, monthly and all-year season tickets comprise a Points to note | There are special season tickets for school- personal pass containing a photo of the holder and a sticker children and students. Many companies also offer their em­- showing the validity of the ticket. ployees the ProfiCard. Ask your employer for further details!

Season tickets monthly | all year Season tickets For general weekly and monthly season Areas General Season Ticket CC Ticket incl. Express bus |1 Senior Citizens |2 Apprentices + Students tickets, CC tickets, tickets for senior citi- Fare zones Allgemeine Karte CC-Karte Senioren Auszubildende + Studierende zens and the supplementary tickets for see p. 24 for further details the Express bus/1st class you can choose Flexi-Week Flexi- All year Flexi- All year Flexi- All year Calendar All year the time they are to be valid flexibly: e. g. Month (per month) Month (per month) Month (per month) Month (per month) from Tuesday to the following Monday or from the 8th of a month to the 7th 1 zone of the following month. Season tickets only outside 12.60 47.90 39.20 34.50 28.30 34.50 28.30 36.00 29.50 for schoolchildren, apprentices and stu- Greater Hamburg Area dents as well as the corresponding sup- plements are valid for 1 calendar month. 2 zones 16.50 62.60 51.30 – – – – 47.20 38.70 All season tickets and supplements are valid from 0.00 am of the first day of 3 zones 22.90 87.10 71.30 39.40 32.60 – – 65.40 53.60 validity (or the first day of the calen- dar month) till close of services on the 4 zones last day of validity (or the last day of or Greater Hamburg Area 26.20 99.80 81.90 57.60 47.30 57.60 47.30 75.00 61.60 the calendar month). Close of services means 6 am the following morning. All 5 zones tickets are issued subject to the HVV or Greater Hamburg Area 33.00 125.70 103.00 – – – – 94.50 77.50 terms and conditions of carriage (HVV- + 1 zone Gemeinschaftstarif). 6 zones or Greater Hamburg Area 39.80 151.30 124.10 79.20 65.00 79.20 65.00 113.60 93.20 + 2 zones 7 zones or Greater Hamburg Area 46.50 176.80 145.00 – – – – 133.10 109.10 Supplementary tickets + 3 zones Greater Hamburg Area Entire network or 1–2 rings 52.50 199.60 163.80 95.50 78.60 2.00 Gesamtbereich 95.50 78.60 150.00 123.20 Großbereich oder 1–2 Ringe

Supplementary fare for Express bus/1st class |1 3 rings 4.00

Entire network 12.90 49.00 40.70 24.50 20.10 24.50 20.10 49.00 40.70 Entire network Gesamtbereich Gesamtbereich 6.00

1| CC tickets incl. Express bus are valid for 1 person + 3 children (aged 6 – 14) Mon.– Fri. from 9 am to 2| Tickets for senior citizens are valid for 1 person aged For 1 journey outside the zones on your 4 pm and from 6 pm until 6 am the following morning, all day on Sat., Sun. and public holidays. 63+ Mon.– Fri. from 9 am until 6 am the following season ticket – must be bought when The supplementary fare is charged for 1st class on the regional trains . morning, all day on Sat., Sun. and public holidays. you begin the journey

For all season tickets: The supplementary fare for Express bus/1 st class is € 1.80 per journey (valid on the entire network).

10 11 buying youR tiCket

online und mobile HVV ticket machine You don’t need to know your way around our pricing system to Online shop | hvv.de buy your ticket. Every stop in the HVV network is programmed Go to this site to print out the following tickets straight in our ticket machines with their easy-to-use touch screens. away: single, day and group tickets, flexible weekly tickets, supplements and bicycle tickets – up to 14 days in advance. If you are buying a ticket for the local train lines at a Deutsche The online ticket shop can currently only be accessed on Bahn or metronom ticket machine, first of all press the field HVV the German website hvv.de. at the bottom right-hand side to get to the HVV start screen.

You can also order the following season tickets and stickers: • general season tickets (monthly and all-year) • CC tickets (monthly and all-year) • monthly tickets for senior citizens (only the stickers)

For your personal pass you will need a passport photo in jpg or png format. Pay by direct debit from a German bank ac count or by credit card.

You will receive your personal pass within a few working days by post.

Start Page mobilTicket

You can get timetable information and buy single, day, All Tickets Day and Group Tickets HVV Area and Schleswig-Holstein group, weekly or supplementary tickets as well as the 9 am All HVV Day Ticket 5.90 e Day Tickets ... Select destination ... Greater HH Area

Hamburg CARD on your smartphone too with our free 9 am All HVV Group Ticket 10.80 e Group Tickets ... Greater HH Area HVV-App for iOS and Android or at m.hvv.de. Single Tickets

Single Ticket 1.50 e Short Journey Additional Tickets Single Ticket 2.00 e Local Journey HVV Tickets Child ... aged 6–14

Single Ticket 3.00 e Greater Hamburg Area Supplementary Tickets, Tickets for Tourists ... You get 3 % off every time you buy a single, day, HamburgCARD other tickets ... Tageskarte | 1-Day-Ticket

Datum | Date group or supplementary ticket at the HVV online All HVV Single Tickets ... Einzel | Single /1 Einzel shop or with your smartphone.

Deutsch

Press the red field Select destination at the top on the left.

Good to know: You can also get tickets under the Schleswig- Holstein Tariff (SH-Tarif) at machines in the Greater Hamburg Area and the HVV stations in Schleswig-Holstein. That means, for instance, that you can buy a ticket in Neu Wulmstorf that will take you all the way to Westerland on the island of Sylt.

12 13 Buying your ticket

Enter destination Payment

Your selection Payment

9 am Day Ticket e Greater Hamburg Area 5.90 or 2 rings, 2nd class Destination Price: 5.90 e Payyaableble withwith:: Please select your destination in the left column or key it in. Valid: 16.01.2014

Haake HA_ Erase last letter From: Mümmelmannsberg To: Habichtstraße Via: straight ahead Haale Q W E R T Z U I O P Ü Habichtsplatz A S D F G H J K L Ö Ä 1 adult and 3 children (aged 6–14), unlimited travel Please pay Habichtstraße Y X C V B N M . ß Space

Process/add other with Express bus/ Habichtstraße (Mitte) Change the place of departure ... tickets 1st class on regional trains

Step back Cancel Step back Cancel

Enter your destination via the keyboard on the screen. You will The machine will display the price of the ticket. If you want to only need the first few letters and the station you want will use the Express bus/1st Class (SchnellBus/1. Klasse ), press appear on the list at the left-hand side. Please confirm your the field at the bottom right-hand side before paying. Then pay destination by pressing the appropriate station in the list. You the amount shown. The machine will print out your ticket and can also change the place of departure shown on the screen if return any change. The ticket does not have to be stamped and you need to. cancelled before commencing your journey. If you want to buy further tickets, press the supermarket trolley icon Process/add other tickets at the bottom left-hand side before paying.

Select a ticket Buy your ticket before you travel

Your selection Select ticket Buy your ticket before you start your journey, don’t wait till you are standing in front of the bus driver. There are different ways Single Ticket 3.00 e i Date: 16.01.2014 you can do this: Single Ticket Child 1.10 e i from: Mümmelmannsberg To: Habichtstraße •  Ticket machine Via: straight ahead All Day Ticket 7. 30 e i  Buy the ticket at a ticket machine. You will find these ma-

9 am Day Ticket 5.90 e i chines at many bus stops and every station.

9 am Day Ticket Child 2.10 e i •  HVV-Onlineshop | hvv.de  You can buy tickets at our online shop on hvv.de and print them out directly – up to 14 days in advance.

Step back Cancel •  mobilTicket You can buy single, day, group, weekly and supplementary Select the ticket you want in the list shown by pressing on it. tickets as well as the Hamburg CARD without any hassle You can find information about the tickets under . with our free-of-charge HVV-App for iOS and Android or at m.hvv.de.

14 15 services

Timetable service Good to know

HVV-App | m.hvv.de Travel information You can get timetable information and buy single, day, group, We want you to be able to find your way weekly or supplementary tickets as well as the Hamburg CARD around without any trouble. That’s why on your smartphone too with our free HVV-App for iOS and we hang maps of the surrounding area Android or at m.hvv.de. For single, day, group and supplemen- and of the city, tariff plans, timetables tary tickets you get 3 % off! and plans of the different routes at all our stations. On the underground and the trains, you can quickly find your way hvv.de/en around using the plan of the rapid transit and regional train You can find your own personal timetable here. Just enter the lines (see p. 23). The next stop is shown or announced in the starting point and destination (stop, street and house number underground, trains and buses as well as on the ferries so or a place of interest) and the time you wish to leave or arrive. that you do not miss your stop. Constantly updated displays You will receive the connection with the nearest stop, the jour- in the rapid transit stations and at many bus stops tell you ney time including walking­ time as well as the price of a single when the next train or bus is coming. fare. You can obtain further information by clicking on the tariff agent. For a better overview you can call up a map of the sur- Park + Ride rounding area of the starting point or destination. There is also 23,000 parking spaces are available at more than 120 Park+Ride a display of the stops or the bus service routes. stations for the rapid transit and regional rail services. These stations are designated­ with the symbol on the rapid transit/ Interactive network overview regional rail network overview (see p. 23). Under hvv.de -> Streckennetz -> Verkehrsnetz you can find an interactive network overview showing all HVV services. Just Bike on board enter a stop, street with/without a house number or a place of On the underground and rapid transit trains as well as interest in the enter field and click on “in Karte anzeigen”. You on many bus services you can take your bike free of charge at can use additional functions by clicking on the stops. the following times: Mon. – Fri. before 6 am, 9 am – 4 pm and from 6 pm, on weekends and public holidays all day. It is not Timetables permitted Mon. – Fri. from 6 – 9 am and 4 – 6 pm. 2 bikes per The HVV timetable is published once a year in a convenient for- set of doors can be carried. Please do not block the area in mat in 8 different versions: for the Greater Hamburg­ Area and front of the first set of doors. On the buses, please use the in 7 regional versions for the administrative districts of Lauen- middle doors. burg, Pinneberg, Segeberg, Stormarn, Harburg, Lüneburg and Stade. You can find lots more important information here. The For the regional trains you need an extra HVV bicycle ticket

timetables­ and a map of the HVV area are avail­able at all HVV (Fahrradkarte) which costs € 3.50 for the whole day. Bikes can service centres and at bookshops and newsagents. be carried on these trains without time restrictions. Please use the doors marked with a bicycle symbol. You can take your bike on the harbour ferries at any time with no extra charge with the exception of the ferry from Blankenese to Cranz. Information • Timetables • Service Wheelchair users, persons with walkers or with prams naturally www.hvv.de have prior rights. It may therefore happen that you have to get 040-19 449 off with your bike if the bus or train is full. The decision here is at the discretion of the driver or other official personnel.

16 17 services

Evening and night services

“Off we go” is not only the motto during the day in Ham- Just stop and get off ­burg, there is loads going on in the evenings and at night, In order to get home safely in the eve­­­- too – and we will take you there so that you can be part of n­ings, we can offer you a special service the action. Take the bus or train to the cinema or theatre, in the Greater Hamburg Area. From 7 pm the disco or your favourite club – and we will get you back on many buses outside the Ham­burg city home again. centre you can just ask the driver to stop where it is convenient for you and get off. This service is available all day on Sundays Let us take you where the bright lights are and public holidays. Our buses, rapid transport and regional trains keep going well into the night for you in the Greater Hamburg Area. Getting off “between stops” means that Underground and rapid transit services and most Metro you get home sooner and have a more buses run every 5 or 10 minutes up to about 11 pm on comfor­t­able journey in the evenings – and weekdays. All ser­vices continue until approx. half past it’s safe as houses! midnight. What you should do In the nights from Friday to Saturday and Saturday to Please remember that the bus driver has to observe nor- Sunday and before a public holiday, underground and mal traffic rules. That means that for your own safety rapid transport services in Hamburg and Norderstedt you are not allowed to get off at a red light or in a no keep running every 20 minutes through the night. More­ stopping area. over, there is a network of special night buses. So go out and have a night on the town – we will make sure • Tell the bus driver where you want to get off in plenty you get home safe and sound. of time. It will then be his decision whether the traffic allows him to stop at the place you want. Night buses also run Sunday night until Thursday night after the rapid transport system closes down (around • Please only use the front doors when leaving the bus. half past midnight) in most parts of Ham­burg every half hour or full hour. They all meet up at the central junction • Since it is only possible to ensure safe and uncompli- at Rathausmarkt in front of Hamburg’s Town Hall. cated unloading of wheelchairs, walkers or prams at regular bus stops, this service is not available for these passengers.

Put 2 + 2 together The HVV has cooperation arrangements with many Hamburg theatres and or­gan­isers of concerts and other events. The tickets for these double as a return ticket to get there and back and are valid across the entire HVV network. Please make sure to check that this informa- tion is printed on your theatre or entrance ticket.

18 19 sAFety FiRst

Have a safe journey Security guards A total of 650 train attendants are We work in close cooperation with the police and the fire there for your protection on the services. We make sure that the materials and the design underground and rapid transit of our constructions come up to the highest safety stand- lines – day and night, ards. When we refurbish a station, it is crucial that it is well around the clock. On regional lit and laid out so that everything can easily be seen. trains the conductors and the drivers are there to help you if they are needed, too. Safety on the bus If danger threatens, if you are being mo- SOS lested or property is being damaged, please There are SOS telephones on all station platforms in tell the driver. He can intervene immediately the rapid transit network. If you need to, you can get and radio for help. Many buses are also being help directly here. As soon as you have pressed the fitted with surveillance cameras. The video emergency button you are visible on the cameras in images can often be directly transmitted from the bus to the network control centre and our staff there can the traffic control centre. This enables us to appraise see what is going on. Even if it is only some informa- situations better and to react faster and more appropri- tion you need – we are glad to help. ately with emergency measures. At most underground stations the SOS Safety on the train telephones are orange. In cases of danger Our modern underground to life and limb you can stop underground and rapid transit carriages trains entering and leaving the station by are equipped with large pushing down the emergency brake. The windows between carriages. new SOS telephones are silver-coloured That gives you a clear view with a red shining top. through the entire train, eye contact with other passen- The emergency brake on the train gers and you can feel more If the emergency brake on the train is activated, secure if you can see what is the underground and rapid transit trains will going on. As well as this all the underground and rapid automatically continue till the next station. Help can transit trains have surveillance cameras and there is an be given more simply and swiftly there. If the train intercom system next to the doors to speak directly to stops between stations, the door lock can be released the driver. He can radio for help immediately. In critical by activating the emergency brake. Only get off the situations call the police (110) or the fire brigade or am- train after being instructed to do so by the train staff. bulance service (112): mobile phones have reception in Good to know: all the underground tunnels have exit all the tunnels! points which are clearly marked.

Keeping an eye on things No stress while you travel Surveillance cameras allow our specially-trained person- It is very important to us that you feel safe and well with nel to keep an eye on what may be happening on the us. That is why it is strictly forbidden to drink alcohol on station platforms. Video material can be used as evidence board all public transport in the HVV area (with the ex- in court. If there is nothing suspicious on them, the video- ception of the HADAG ferries and the Nord-Ostsee-Bahn, tapes are wiped clean. nordbahn and DB Regio trains) and at the underground and rapid transport stations.

20 21 no bARRieRs to tRAVel

Mobility is for everyone

hvv.de/en -> All you need to know -> For mobility- impaired passengers You can find everything you need to know here about bar- rier free mobility on the HVV network and in the whole of Schleswig-Holstein. By clicking on the link “Haltestellen und besondere Orte” you will find photos and detailed sketches of all stops on the rapid transit and regional rail network with the surrounding streets, details of entrances and exits, lifts, stairs, escalators and toilets. On top of this you can access the details of arrangements for getting on and off trains, changing from a bus line to a train as well as on barrier free access to places of interest and public administration offices in Hamburg.

Our buses go down on their knees for you Most of the buses in operation in the Greater Hamburg Area are kneeling buses, which lower the side of the bus next to the kerb. They have a ramp to allow wheelchair users and passen- gers with walkers or prams to enter the bus easily. Kneeling buses also operate on the most frequently used routes outside Hamburg. You can identify the lines which run kneeling buses in the HVV timetables by the ᵼ symbol next to them.

Getting on and off using the ramp Please always use the doors in the middle of the bus. Make sure that you catch the attention of the bus driver or press the button marked with the symbol when you want to get on or off. This is on the right of the central doors (outside) and in the area of the wheelchair space (inside). The bus driver will pull out the ramp for you as soon as the other passengers have got on or off. The ramps can bear a weight of at least 250 kg.

Rapid transit and regional trains The stations which have barrier free access are marked with the ᵼ symbol in the rapid transit/regional rail network overview, see p. 23 opposite.

Timetables in Braille Personal timetables in Braille can be ordered free of charge under 040/19 449.

22 Richtung Neumünster/ Richtung Neumünster Schnellbahn-/Regionalverkehr Großenaspe Rapid Transit/Regional Rail Dauenhof Bad Bramstedt Kurhaus Lentföhrden Nützen Information . Fahrpläne | Timetables . Service Richtung Neumünster dodenhof Holstentherme www.hvv.de Rickling Horst Kaltenkirchen Süd 040-19 449 Richtung Lübeck Henstedt-Ulzburg Bad Segeberg Ulzburg Süd Altengörs Reinfeld Langeln Meeschensee Wakendorf Richtung Lübeck Tanneneck Haslohfurth Fresenburg Barmstedt Quickborner Straße Bad Oldesloe Friedrichsgabe Ratzeburg Barmstedt Moorbekhalle Ohlstedt Kupfermühle (Schulzentrum Nord) Brunnenstraße Quickborn Gartenholz Norderstedt Mitte Poppenbüttel Hoisbüttel Voßloch Quickborn Süd Richtweg Ahrensburg Garstedt Wellingsbüttel f g g eck Bokholt Hasloh amp Ochsenzoll Buckhorn Kiwittsmoor ensbur ensbur ut Sparrieshoop Hoheneichen uchenk hr est hr iek roßhansdor Langenhorn Nord B A W A SchmalenbK G Bönningstedt Niendorf Nord Volksdorf Ost Langenmoor Langenhorn Markt Fuhlsbüttel Nord Schippelsweg Kornweg Meiendorfer Weg Burgwedel Elmshorn Fuhlsbüttel (Klein Borstel) Klein Borstel Berne Richtung Itzehoe/Husum Joachim-Mähl-Straße Hamburg Tornesch Schnelsen Airport Ohlsdorf Farmsen Mölln Niendorf Markt (Flughafen) Rahlstedt Rübenkamp Trabrennbahn Prisdorf Sengelmannstraße (C ity N or d) Hörgensweg Hagendeel (City Nord) Wandsbek- Pinneberg Gartenstadt Alsterdorf Alte Wöhr Hagenbecks Tierpark (S tadtpark) Thesdorf Eidelstedt Zentrum Lattenkamp Habichtstraße Alter Teichweg Halstenbek Lutterothstraße (Sporthalle) Hudtwalckerstraße aße Tonndorf Krupunder eg Straßburger Straße Osterstraße ichstr gw land-aße ier or aar Elbgaustraße Kellinghusen- S B (Stadtpark) S str Barmbek Emilienstraße straße Wandsbek Wandsbek Eidelstedt Friedrichs- Markt Eppendorfer Dehnhaide Stellingen Christuskirche Baum berg Großbereich Großbereich Arenen Klosterstern Langenfelde Hoheluft- Hamburger Straße Hamburg Hamburg brücke Alster Wandsbeker Chaussee Diebsteich Mundsburg Hallerstraße Schlump Dammtor Uhlandstraße Holstenstraße (Messe / CCH) Ritterstraße Richtung g C uxhaven Wartenau er Lübecker Straße Hasselbrook llee Landwehr f aße ok Lohmühlenstraße ennbahn aße o Sternschanze aße ther A issen ek (Messe) R enese Messehallen Stephansplatz Berliner edt enstr edel Sülldor amp (Oper/CCH) gstr che ner R k Himmel- W Iserbr lottb eld Altona Tor ur ir auhes Hausor er einfur chk Gänsemarkt B R Legienstr Billst M t Mümmelmannsb Blank o thmarschenenf Feldstraße Hammer H S pforten H O (Heiligengeistfeld) (Oper) K lein F ahr Nord K (Botanischer Garten) B Hammah St. Pauli Stadthaus- Jungfernstieg Haupt- bahnhof Stade brücke Rothenburgsort Agathenburg Central Tiefstack Mönckebergstraße Station Dollern aße en Billwerder-Moorfleet erbahn Süd Rathaus Meßberg Horneburg eep kt Steinstraße Königstr R all Hammerbrook Mittlerer Landweg Neukloster (City Süd) aumw LandungsbrücBk Allermöhe e Rödingsmar Veddel ek edel (BallinStadt) Nettelnburg f uh sp edt eld ek or Richtung Wilhelmsburg zenb enholz gst ensen Übersee- umühle ichsr ar Schwerin/Rostock ut rest-A ar p quartier HafenCity Bergedorf einb ohlt A K B B uschwA R W Harsef R Universität riedr Harburg F Schw Müssen Richtung f g Meckelfeld Bremerhaven or en Hittfeld Büchen ek ab eld Maschen Lauenburg tehude eu arbur N H thaus Klecken Stelle ulmst ischb eugr thal eimf a Bux W F N H R Ashausen Echem n ver f Nur zeitweilig/ limited services Haltestellen Barrierefreier Zugang zu f g euwieden Buchholz Schnellbahn-/Regionalverkehr den Schnellbahnen N uch wick Rapid Transit-/Regional Rail-Stations Infos zum barrierefreien do f endor de insen adbr ar Lüneburg or endor Zugang zu den Regionalbahnen e Suerhop W R B endisch E av ahlenbureetz Nicht alle Regionalverkehrs- Großbereichsgrenze W Vast B D N Göhr Greater Hamburg boundary unter Tel. 040-19 449 Holm-Seppensen züge halten an jedem Bahnhof Sprötz Not all regional trains stop nicht im HVV Barrier-free access to the Büsenbachtal at all stations outside HVV network rapid transit trains Tostedt Parken und Reisen Information on barrier-free Handeloh Fernbahnhof access to the regional trains 23 Main-Line Station park and ride Richtung on tel 040-19 449 Richtung Richtung Soltau Stand: 15.12.2013 © HVV Richtung Uelzen Dannenberg Groß Bornhöved Tarifplan Kummerfeld Zeichenerklärung / Key to signs 913 Fare Zone Plan Klein- 903 kummerfeld Bezeichnung der Tarifringe Schlamersdorf C Description of fare rings A 1 Boostedt Rickling Brokenlande 904 Nr. der Tarifzone R 11 Warder 204 Großenaspe Wahlstedt Klein Rönnau Number of fare zones 823 Mönkhagen 803 Wiemersdorf Eekholt Strenglin Fahrenkrug 804 Tarifzonengrenzen 914 Bad Bramstedt Bad Segeberg Weede Fare zone boundaries 813 Goldenbek Bad Bramstedt Mözen Kurhaus Tarifzonengrenze und Grenze Mönkloh Lentföhrden 703 714 Altengörs des Großbereichs Hamburg Dauenhof Nützen Struvenhütten Fare zone boundary and 724 Wakendorf Hamberge R 70 805 Groß 702 dodenhof Seth Reinfeld boundary of Greater Hamburg Area Holstentherme R 10 Grönau 614 Sülfeld Fresenburg Lutzhorn 614/703 Kaltenkirchen A 2 704 Sievershütten 915 Kaltenkirchen Süd R 11 Wesenberg Schnellbahnverkehr Grabau Kronsforde Langeln 705 Bad Oldesloe Rapid Transit Rail (U/S/A-Bahn) Henstedt-Ulzburg Bargfeld- 825 Barmstedt 604 Wakendorf II Stegen Barnitz } Horst Alveslohe Ulzburg Süd Nahe Sparrieshoop Barmstedt A 3 Brunnenstraße 605 Regionalverkehr Meeschensee 613 Haslohfurth Wilstedt Kayhude Elmenhorst Regional Rail Hemdingen Kupfermühle Langenmoor Voßloch Tanneneck Quickborner Str. 504 725 815 Bokholt Friedrichsgabe Berkenthin Ellerau 503 Bargteheide Kastorf 602 Moorbekhalle A 2 Timmer- Quickborn U 1 705/715 Ratzeburg Geltungsraum des A 3 603 Norderstedt Mitte horn R 21 Quickborn Süd Gartenholz Area of Elmshorn Richtweg Ohlstedt U 1 916 R 60 404 605/615 Borstel- Hasloh 403 Garstedt 505 Ellerhoop Hohenraden Hoisbüttel Ahrensburg Ochsenzoll Großhansdorf 715 Tornesch 502 S 1 Buckhorn Buchen- U 1 Mollhagen Klinkrade Mustin Seester- Kummer- Kiwittsmoor S 11 kamp West Ost 906 feld Tangstedt mühe 303 304 Poppenbüttel Volksdorf Kiekut Langenhorn Nord 615 Prisdorf Ellerbek Bönningstedt Schmalenbeck Heidgraben 402 Langenhorn Markt Wellingsbüttel Meiendorfer Hamburg Weg 765 S 3 U 2 Niendorf Nord S 1 Fuhlsb. Nord Hoheneichen Oetjendorf Pinneberg Fuhlsbüttel Berne 745 Nusse Burgwedel Schippelsweg 203 Hamburg Kornweg Siek Geltungsraum des Thesdorf Airport Klein Borstel 204 735 Ritzerau 926 Joachim-Mähl-Str. Ohlsdorf Farmsen 645 Sandes- Neuendeich Halstenbek Trabrenn- Lütjensee Area of Niendorf Markt Sengelmannstraße bahn Wentorf neben Appen Schnelsen 305 405 302 Hagendeel 103 Alsterdorf Rübenkamp A/S 816 Wandsbek- Großensee Grönwohld E Sterley Hagenbecks Tierpark Lattenkamp 103/105 Alte Wöhr Braak Mölln Hörgensweg S Gartenstadt Rahlstedt Krupunder Lutterothstr. aarlandstr Habichtstr. U 3 Eidelstedt Sierichstr B Alter Teichweg 635 Moorrege Elbgaustr. Hudtwalckerstr. or 515 625 635/655 755 Uetersen Zentrum 101/103 gw Straßburger Str. D Koberg S 21 Osterstr. eg Ham- A 1 Eppendorfer . . 105 Tonndorf Emilienstr. Baum Barmbek Wandsbek felde Hamburg-Harburg Eidelstedt Christus- Kelling- Markt U 3 Friedrichs- C Stellingen kirche husenstraße 205 Dehnhaide berg Großbereich Breiten- 806 836 Heist Langenfelde Klosterstern Schenefeld Hoheluft- Wandsbeker Wandsbek B Hamburg felde Gudow Diebsteich brücke Hamburger Schlump Alster Straße Ritter- Chauss. Barsbüttel Hallerstraße Str. 601 501 401 301 201 Stern- Dammtor 000 625/655 655 746 schanze Mundsburg HasselbrookA Elbe Uhlandstr. Wartenau Bast- Talkau Güster S 1 S 11 Holstenstr. Messe- Stephansplatz horst Holm hallen Lübecker Str. Landwehr aße aße Grande Wisch- . ther Glinde Balje Freiburg Feldstr. Gänse- Jungfern- Lohmühlenstr. edt enstr Elmenhorst 736 826 hafen Rissen f 101 stieg Hauptbahnhof gstr e Haseldorf ok ek markt ammer auhes illst lle o amp Altona H ircheR aus LegienstBr Merk einfuAr enese schen S 2 Bur K H St Besenthal chk lottb enfeld Oederquart Sülldor o Hornbek Krautsand Iserbr H ahr S 31 Rathaus Möncke- Blank thmar B Stadt- Horner U 4 Klein F O St. P auli hausbr. bergstr. 706 939 Berliner Tor 106 Rennbahn Mümmel- Friedrichsruh U 4 Stein- mannsberg Schwarzenbek Königstr. Reeperbahn Rödingsmarkt Meßberg Hammer- U 2 S 21 str. brook Rothenburgsort Müssen Dornbusch Landungs- Übersee- HafenCity Wohltorf Büchen brücken Baumwall quartier Universität 206 306 406 506 Aumühle 929 Tiefstack R 20 Itzwörden Elbe Elbe S 2 Dassendorf 108 Bergedorf Veddel 726 Borstel Cranz Billwerder- Aller- Assel Grünendeich Moorfleet möhe 209 606 Hamwarde 309 Börnsen Drochtersen Hollern- Jork Wilhelmsburg Kollow 716 Twielenfleth Mittlerer Nettelnburg 909 409 208 Landweg Escheburg Gülzow Steinkirchen 307 Bützfleth Mitteln- Königreich Basedow kirchen Geesthacht Agathen- S 31 burg Neugraben Harburg 407 Großen- S 3 729 Neu- wörden Stade 609 Rübke wiedenthal 318 Heimfeld Harburg Marschacht Rathaus 308 607 * auf den LVG-Buslinien Dollern Tespe Elbe im Amt Neuhaus gilt der 809 Fischbek HVV-Tarif nur für Zeitkarten R 50 Hammah Neuen- Estebrügge Neu 507 616 Wiepen- kirchen Wulmstorf Meckelfeld Hittfeld Artlenburg Himmel- 909 kathen Schnakenbek pforten Rosen- Seevetal Maschen Hohnstorf 937* Düden- 418 garten 408 Elbe büttel Stelle Barum Amt Horneburg Rade Klecken Lauenburg Neuhaus 919 Heinbockel Ashausen Deinste Drage Hittbergen Fredenbeck Brietlingen Harmstorf 717 Bleckede 719 727 Darchau Hagenah 618 Marxen Handorf Echem Oldendorf Bliedersdorf 628 Lüdersburg Gräpel Nottensdorf 608 Wittorf Mulsum Neukloster Jesteburg 907 Estorf Buxtehude Brackel Neu Radbruch Darchau 819 Wulfsen 707 Rottorf Adendorf 749/ 709 R 51 Moisburg R 41 607 927 759 Wenzen- Buchholz Asendorf Winsen 807 Groß dorf Suerhop Garstedt Harsefeld Bardowick Rullstorf Toster- Aspe Brest- Hollen- glope Aspe Holm- Reges- stedt Sprötze Seppensen Vierhöfen Reppen- Neetze 759 708 stedt R 21 Kutenholz R 51 Apensen bostel R 30 Scharne- 817 Kirch- Lüneburg beck Brest Trelde Garlstorf R 31 Thomasburg Bargstedt 749 Rusch- Halves- Hanstedt Salzhausen gellersen Sülbeck wedel bostel Kakenstorf Büsen- Wester- bachtal 617 gellersen 747 Dahlem Beckdorf 718 Eyendorf 827 Egestorf Bavendorf 917 R 31 737 Süder- 739 gellersen Heidenau Dahlenburg Nahren- Göhrde Wiegersen Wendisch Reinstorf Ahlerstedt Undeloh 718 Deutsch dorf Evern Evern Sauensiek 808 R 40 Handeloh Embsen 837 769 Tostedt Oldendorf Wintermoor Evendorf Barendorf Otter Soderstorf 838* 857 Ameling- Neetzendorf Wangersen Schneverdingen hausen Barnstedt Vastorf Wistedt Königs- Betzen- Stand / Date of Issue : 15.12.2013 dorf moor Wolterdingen * auf der Strecke 847 Grafik : www.bluemap.de © HVV Soltau Nord Handeloh - Soltau 918* gilt der HVV-Tarif R 41 Soltau nur für Zeitkarten 24