It’s all about... Annual Report 2010/2011 Table of Vision: Contents A people-centred land transport system. Mission: 14 Chairman’s Statement To provide an efficient and cost-effective 15 Chief Executive’s Message land transport system for different needs. 16 Board Members 20 Senior Management Strategic thrusts: 24 Organisation Chart • Make public transport a choice mode 26 Connectivity • Optimise road network and enhance 36 Mobility its accessibility 48 Innovation • Excel in service quality • Create value and instill pride in our work 58 Partnership 66 Resilience 71 LTA Subsidiaries 76 Major Contracts Awarded in FY10/11 84 Major Contracts to be Awarded in FY11/12 88 Awards Won in FY10/11 90 Significant Events 92 Financial Review ...you. Our fundamental goal is to improve land travel for you. The new MRT lines that we build, the new expressways that we construct, the old roads that we widen and the new traffic information systems that we create, these are all geared towards getting you to your destination as quickly, as pleasantly and as safely as possible. ...connectivity. We strive to provide a seamless travel experience on the public transport system. We want to ensure you are connected to your goals, your aspirations and your lifestyle. Land Transport Authority Annual Report 2010/2011 03 Land Transport Authority Annual Report 2010/2011
...mobility. We are constantly improving the road network to provide smooth and pleasant journeys for you and your family. Land Transport Authority Annual Report 2010/2011 05 Land Transport Authority Annual Report 2010/2011
...innovation. Our priority is to leverage technology and international best practices to make your commute safe, convenient and hassle-free. Land Transport Authority Annual Report 2010/2011 07 Land Transport Authority Annual Report 2010/2011
...partnership. We work hand-in-hand with our partners to develop a land transport system that everyone can be proud of. Land Transport Authority Annual Report 2010/2011 09 Land Transport Authority Annual Report 2010/2011
...resilience. We are committed to developing the skills and capabilities of our people to create an organisation that is resilient and focused on meeting your needs. Land Transport Authority Annual Report 2010/2011 11 12 Land Transport Authority Annual Report 2010/2011 Land Transport Authority Annual Report 2010/2011 13 14 Land Transport Authority Annual Report 2010/2011
Chairman’s Statement
Singapore faces unique challenges. greater connectivity to people living I would like to thank the LTA Board We are a small country so we have in the north and north-eastern part Members, management and staff limited space to expand our roads of Singapore. The rest of the Circle for their support and commitment. to meet the demand from our Line will open in October this year, I am proud of what we have collectively increasing population. The logical and will create faster and better links achieved and enthusiastic about what way for our city-state to accommodate around the island. We also completed we have to offer in the years ahead. the diverse needs of the people is the Jurong East Modification Project to invest heavily in public transport. which has already eased overcrowding That is why the government has and provided increased capacity Michael Lim invested $20 billion in Singapore’s at the Jurong East station. Chairman existing rail network and is committed to spending another $60 billion over Apart from major infrastructural the next ten years to double our rail additions, we are doing a host network. Making public transport of other things such as providing a choice mode of transport is barrier-free access to MRT stations the only way we can keep and bus stops, providing safety everyone moving efficiently. bollards at bus stops, building integrated transport hubs such For the year in review, the Government as the ones in Serangoon and spent $4.3 billion on Singapore’s land Clementi, making buses wheelchair- transport system. This is higher than accessible and improving bus routes the $3.9 billion that was collected as the central bus route planner. from land transport-related revenue, all of which goes towards Some projects are large-scale a consolidated fund for various in nature while others are ongoing government expenditures, with incremental improvements. including for public transport. Whichever the case, the LTA is committed to improving the land As part of our effort to improve public transport system in every way possible, transport, we opened two stages of both big and small, so public transport the Circle Line last year, bringing becomes a choice mode of travel. Land Transport Authority Annual Report 2010/2011 15
Chief Executive’s Message
These are exciting times. is now in the early stages of LTA cannot do it alone. To succeed development. These projects will in creating an excellent public transport Within a decade, our rail network significantly reduce travel times and system, we will need the support will double in length. In fact, we are improve connectivity within Singapore. of everyone who has a stake in opening a new stretch every year. Singapore — whether you are In addition, we have taken steps a commuter, motorist, cyclist, In this past year, besides the to make public transport fares more or pedestrian. Together, we can completion of the two major stages equitable through the introduction transform our land transport system, of the Circle Line, we completed the of Distance Fares. This fare system so that it serves you, and your family Jurong East Modification project which sees passengers charged according and friends, even better. saw a new platform added at the to distance travelled and removes Jurong East Interchange Station. transfer penalties. More trains will arrive by the end of Chew Hock Yong this year to further reduce congestion We have been working on putting Chief Executive in carriages, and to shorten the wait more information into the hands between arrivals. These projects will of drivers and commuters so they improve connectivity and provide can avoid traffic jams and travel greater capacity in our rail network. more conveniently. Our mobile website, MyTransport.SG, is one At the same time, we are developing of the many new enablers that significant road projects to expand gives commuters access to capacity and speed up travel. transport information, so they can decide what mode of travel We have been widening and improving to use when they plan their journeys. major roads such as the Central Expressway and Woodsville Going forward, as we actively Interchange. We are building new implement various projects and expressways too. The tenth one, improvements to our transport the Marina Coastal Expressway, will system around Singapore, LTA aims become operational by 2013 while the to work in closer partnership with eleventh, the North-South Expressway, various stakeholders in our community. 16 Land Transport Authority Annual Report 2010/2011
Board Members
04 02 01 03
01 02 03 04
08 07 05 06
05 06 07 08 Top: (from left to right) Loh Khum Yean, Michael Lim (Chairman), Professor Yong Kwet Yew, Philip Lee. Bottom: (from left to right) Michael Koh, Associate Professor Fatimah Lateef, Dr Wu Shen Kong, Richard Magnus. Land Transport Authority Annual Report 2010/2011 17
Michael Lim, Chairman and international companies on over of Medicine, National University Chairman of the Land Transport 100 major construction projects of Singapore (NUS). Associate Authority and Nomura Singapore in Singapore and the region. Professor Fatimah is also the Director Limited, Mr Michael Lim has recently Prof Yong is also the Non-Executive of First Aid Training at the Life Support been appointed as a Director of Chairman of BBR Holdings (S) Ltd Training Centre at SGH and she sits Nomura Holdings Inc., Japan. and Tritech Group Ltd. on the National Resuscitation He is a Chartered Accountant Council, Singapore. by profession, having spent a large PHILIP LEE part of his career at Pricewaterhouse Philip Lee has a broad range of banking Associate Professor Fatimah is well Coopers Singapore, where he retired experience, and is JPMorgan’s Chief versed in disaster management/risk as Executive Chairman. Executive Officer of Investment Banking management and has led many for Southeast Asia and also the Senior humanitarian missions to disaster He is a Board Member of PSA Country Officer of its Singapore stricken zones. Some of her awards International Pte Ltd and Olam operation. In his 20 years of include Women for Peace (SOKA International Limited. In addition, banking experience, Mr Lee has association), The Outstanding Mr Lim serves as a member of the worked in Singapore, Hong Kong Young Persons of Singapore 2006 Public Service Commission and and New York. and of The World (2006). She is also the Legal Service Commission. a Member of Parliament for Marine MICHAEL KOH Parade Group Representation LOH KHUM YEAN Michael Koh was appointed CEO Constituency. Loh Khum Yean was appointed of the National Heritage Board Permanent Secretary of the Ministry in September 2006. He has 18 prior DR WU SHEN KONG of Manpower on 1 October 2009. years of experience in Urban Planning Dr Wu Shen Kong was the President He is responsible for formulating and Design, and Physical Planning of BP Companies in Singapore strategies and policies to enable the at the Urban Redevelopment Authority. and Thailand until his retirement development of a globally competitive in December 2006 after more workforce and progressive workplaces, He is a Board Member of the Malay than 35 years of service. He is also for a cohesive society and a secure Heritage Foundation, the National Art a Board Member of Tuas Power Ltd. economic future for all Singaporeans. Gallery, Singapore and the Civil Service College. He is also a member of the RICHARD MAGNUS PROFESSOR YONG KWET YEW URA Conservation Advisory Panel. Senior Judge (retired) Richard Magnus Professor Yong Kwet Yew is Professor has a distinguished legal and public of Civil Engineering and Vice-President ASSOCiate PROFessor service career in Singapore. at the National University of Singapore. FATIMAH LATEEF In a February 2007 publication He is Chairman of the Association of Associate Professor Fatimah Lateef by the World Bank on Judiciary-Led Geotechnical Societies in Southeast is a senior consultant emergency Reforms in Singapore, he was singled Asia and also chairs several physician at Singapore General out as a key architect of Singapore’s government advisory committees Hospital (SGH). She specialises successful judicial reforms. He was and professional committees. in Emergency Cardiovascular/ conferred the Public Administration He is a Fellow of the Institution Neurovascular Care and Prehospital Medal Gold (Bar) in 2003 and the of Engineers and an Accredited Care Medicine. She is also the Director Meritorious Service Medal in 2009 Adjudicator at the Singapore Mediation of Undergraduate Training in Emergency by the Government of Singapore Centre. He has served as a consultant Medicine as well as a Senior Clinical for his sterling contributions. to government agencies as well as local Lecturer at the Yong Loo Lin School 18 Land Transport Authority Annual Report 2010/2011
Board Members
09 11
10
12 14 15 13
Top: (from left to right) Chew Hock Yong, Poh Say Teck, Greg Seow Bottom: (from left to right) Alwi Hafiz, Chua Lee Hoong, Lim Eng Hwee, Seng Han Thong Land Transport Authority Annual Report 2010/2011 19
He now holds several appointments GREG SEOW LIM ENG HWEE that include Member of the Singapore Greg Seow is Chairman of AMP Capital Lim Eng Hwee is the Chief Planner & Public Service Commission, Chairman Investors (Singapore), and is an Deputy Chief Executive Officer of the of the Casino Regulatory Authority, independent, non-executive director Urban Redevelopment Authority. Chairman of the Public Guardian Board, at Wheelock Properties (Singapore) As an urban planner, Mr Lim has Chairman of the Political Films Advisory Limited. He is concurrently President extensive experience in strategic Committee, Chairman of the Bioethics of the Council for Estate Agencies, and local planning, implementation Advisory Committee, Chairman of serves on the board of the Central of land use policies and development Temasek Cares CLG, Independent Provident Fund and is Chairman of its initiatives. He has also served in the Board Member of Capital Mall Trust investment committee, and is a director Ministry of National Development and Changi Airport Group. He sits of Intregen Holdings, Singapore. and the Ministry of Trade and Industry, as a Member of the Appeal Advisory overseeing urban development Panel, MAS. He is also Singapore’s ALWI HAFIZ and economic development Representative to the ASEAN Alwi Hafiz has been in the Professional policies and initiatives. Intergovernmental Commission Services, Consulting and information on Human Rights. technology industry for more than 20 SENG HAN THONG years. Graduating from the National Seng Han Thong is the Member Chew Hock Yong University of Singapore with first class of Parliament (MP) for Ang Mo Kio Chew Hock Yong was appointed Chief honours in Electrical Engineering, Group Representation Constituency. Executive of the Land Transport he started his career with Booz-Allen He has served as a member of the Authority in September 2010. & Hamilton before joining Hewlett- Government Parliamentary Committee He is currently a Board Member of Packard where he held various (GPC) for Transport since 2003. International Enterprise Singapore engineering and business leadership Concurrent to serving as an MP, and the Singapore Indoor Stadium roles. Alwi is currently ASEAN Managing Mr Seng is the NTUC’s Assistant Ticketing Company. In addition, he Director for the BSI Group. Alwi also Secretary-General. He is also is the Chairman of MSI Global Ltd, serves on the MENDAKI board and the Advisor to the National Taxi Chairman of CrimsonLogic Pte Ltd, the Board of Trustees of Nanyang Association, Amalgamated Union and Member of the National Council Technological University. of Statutory Board Employees, Public Against Drug Abuse. Utilities Board Employees’ Union CHUA LEE HOONG and Singapore Interpreters & Mr Chew has held appointments in Chua Lee Hoong was with the civil Translators’ Union. the Ministry of Defence, the Ministry service for 10 years before joining of Communications, the Ministry of Singapore Press Holdings as Mr Seng also sits on the boards Home Affairs, the Ministry of Finance, a journalist in 1995. She is currently of NTUC Media Co-Operative Ltd and and the Ministry of Community Political Editor of The Straits Times, the Singapore Chinese Orchestra. Development, Youth & Sports. Singapore’s biggest English language newspaper. She is also a member POH SAY TECK of the REACH Supervisory Panel A veteran journalist with more than and a member of the Promote 30 years of experience in journalism, Mandarin Council. Poh Say Teck is the Business Editor of Singapore’s leading Chinese newspaper, Lianhe Zaobao. 20 Land Transport Authority Annual Report 2010/2011
Senior Management
01 02 05 06 03
04
01/ FREDERICK WONG 05/ DR CHIN KIAN KEONG Group Director, Safety & Contracts Group Director, Road Operations 02/ LIM BOK NGAM & Community Partnership; Deputy Chief Executive, Transportation & Ticketing Infrastructure & Development Technology 03/ TAMMIE LOKE 06/ LEONG KWOK WENG Group Director, Corporate Deputy Group Director, Communications Innovation & InfoComm 04/ CHUA CHONG KHENG Technology; Engineering Group Director, Rail (Thomson & [Deputy Group Director, Existing Lines) Engineering; Rail (Thomson & Existing Lines) from 1 April 2011] Land Transport Authority Annual Report 2010/2011 21
10 11 07
09 08
07/ ALICE TAN 10/ CHEW HOCK YONG Group Director, Corporate Services Chief Executive 08/ YEO TECK GUAN 11/ PAUL FOK Deputy Group Director, Vehicle & Group Director, Engineering Transit Licensing 09/ MARIA CHOY Group Director, Special Duties 22 Land Transport Authority Annual Report 2010/2011
Senior Management
12 14 16 13
15
12/ LEONG KOK HOONG 15/ COLIN LIM Deputy Group Director, Group Director, Vehicle & Safety & Contracts Transit Licensing 13/ LINA LIM 16/ YAO CHUAN SAM Deputy Group Director, Deputy Group Director, Policy & Planning Road Operations & 14/ SIM WEE MENG Community Partnership Group Director, Rail (Circle & Downtown Lines) Land Transport Authority Annual Report 2010/2011 23
20 18 17 21
19
17/ LEW YII DER 20/ JEREMY YAP Group Director, Corporate Group Director, Policy & Planning Planning & Research 21/ YAP CHENG CHWEE 18/ NG KEE NAM Group Director, Road Projects Deputy Group Director, Rail (Circle & Downtown Lines) 19/ ROSINA HOWE Group Director, Innovation & InfoComm Technology 24 Land Transport Authority Annual Report 2010/2011
Organisation Chart
Chairman Michael Lim
Director Internal Audit Chee Huey Mien
Chief Executive Chew Hock Yong
Deputy Chief Executive Infrastructure & Development Lim Bok Ngam
Group Director Group Director Group Director Group Director Group Director Group Director Group Director Engineering Rail (Thomson & Rail (Circle & Road Projects Transportation & Road Operations Safety & Existing Lines) Downtown Lines) Ticketing & Community Contracts Paul Fok Yap Cheng Technology Partnership Chua Chong Sim Wee Chwee Frederick Kheng Meng Dr Chin Dr Chin Wong Kian Keong Kian Keong Land Transport Authority Annual Report 2010/2011 25
Deputy Chief Executive Policy, Planning & Corporate Vacant
Corporate Secretary Tang-Yeong Pui Cheng
Group Director Group Director Group Director Group Director Group Director Group Director Group Director Policy & Planning Corporate Corporate Corporate Innovation & Vehicle & Transit Special Duties Planning & Communications Services InfoComm Licensing Jeremy Yap Research Technology Maria Choy Tammie Loke Alice Tan Colin Lim Lew Yii Der Rosina Howe 26 Land Transport Authority Annual Report 2010/2011 Connectivity Our public transport network links you to your work and your home, to your friends and your family.
76 new trains 4,591 bus stops 76 new trains will be injected into the entire rail system There are a total of 4,591 public bus stops situated all in Singapore by 2016. around the island.
200,000 residents 178 km 200,000 residents’ accessibility will be enhanced by the The total length of full-day bus lanes and normal bus opening of Circle Line Stages 4 and 5 in October 2011. lanes is 178 km islandwide. Land Transport Authority Annual Report 2010/2011 27
Mass Rapid Transit (MRT) System (Cumulative Statistics)
1996 (North-South Line, East-West Line, Woodlands Extension) 2012 (Circle Line Extension)
48 Stations 99 Stations 83 km 148.9 km
2005 (Dover Station, Changi Airport Extension, North-East Line) 2013 (Downtown Line Stage 1)
67 Stations 105 Stations 109.4 km 153.2 km
2009 (Boon Lay Extension, Circle Line Stage 3) 2014 (North-South Line Extension)
74 Stations 106 Stations 118.9 km 154.2 km
2010 (Circle Line Stages 1 & 2) 2015 (Downtown Line Stage 2)
85 Stations 118 Stations 129.9 km 170.8 km
2011 (Circle Line Stages 4 & 5) 2016 (Tuas West Extension)
97 Stations 122 Stations 146.5 km 178.3 km
Light Rapid Transit (LRT) System (Cumulative Statistics)
1999 (Bukit Panjang LRT) 2003 (Sengkang LRT) 2005 (Punggol LRT)
14 Stations 28 Stations 43 Stations 7.8 km 18.5 km 28.8 km 28 Land Transport Authority Annual Report 2010/2011
Connectivity Land Transport Authority Annual Report 2010/2011 29
Singapore has one of the best In 17 April 2010, the LTA opened Expanding capacity public transport networks in the world. another stretch of the Circle Line. with the Jurong East The combination of an extensive bus This 11 km stretch (CCL Stages 1 Modification Project network and a large, and expanding, and 2) is made up of 11 stations – The Jurong East Modification Project rail network ensures that people here Dhoby Ghaut, Bras Basah, Esplanade, (JEMP) was one of the LTA’s key efforts can rely on a reliable and convenient Promenade, Nicoll Highway, Stadium, to improve rail capacity quickly through transport system. Mountbatten, Dakota, Paya Lebar, the addition of a new platform and MacPherson and Tai Seng. tracks at Jurong East station. Each day, the public transport This stretch connects with the CCL These improve the North-South network carries millions of people. stations between Bartley and and East-West Lines (NSEWL) On weekdays, it carries the office Marymount (CCL Stage 3), bringing by removing infrastructural constraints worker to the Central Business District, the total number of operational at Jurong East and procuring additional the student to her secondary school stations on the Circle Line to 16. trains. The new platform will increase nearby and the worker to his factory carrying capacity of the NSEWL and in the industrial estate. On weekends, With the enhanced connectivity ease crowding. The new platform, the same network carries shoppers from the CCL, commuters will be able which was opened on 27 May 2011 to Orchard Road, brings families to enjoy time savings. For instance, together with the addition of five to the beach and drops partygoers commuters travelling from Bishan new trains, is operational during off at the club. to Changi can use the CCL to transfer peak hours on weekday mornings. at the Paya Lebar Interchange Station One of the LTA’s highest priorities is and connect to the existing East-West By December 2011, another 17 new to upgrade the existing public transport Line. Similarly, passengers travelling trains will be added. The two lines infrastructure in order to cater to the across the island can now bypass will then have 128 trains, expanding increase in demand. However, the busy City Hall and Raffles Place the carrying capacity on those lines increasing the capacity and improving interchanges with the new connections by 15 percent. The new platform at the quality of Singapore’s public created by the CCL. Jurong East will also operate during transport infrastructure cannot be peak hours on weekday evenings. done overnight. The LTA is working The remaining two stages of the With this, commuters will see shorter on a number of projects, both in the Circle Line (CCL Stages 4 and 5) will waiting times of just 2 to 3 minutes short-term as well as the medium – be operational on 8 October 2011. at the busiest stretches, compared and long-term to add more capacity. The expected daily ridership on the to the current 2.5 to 4 minutes. entire CCL is about 400,000. Beyond this, 13 additional new The Circle Line comes on line trains will be delivered around 2014 The Circle Line (CCL) is a significant The LTA is also building the Circle Line to 2015 to further increase capacity part of Singapore’s growing rail system. Extension. This will be a 2.3 km-long for the NSWEL. When Circle Line Stages 4 and 5 are line with two stations, Marina Bay and completed, the 33.3 km-long orbital Bayfront. The Circle Line Extension Apart from the new platform, line will have 28 operating stations will link the Circle Line at Promenade the project also involved adding and will link all the existing Mass Station with the North-South Line at an additional entrance and a new Rapid Transit (MRT) lines, enhancing Marina Bay Station. It will provide a fast passenger drop-off point for commuters connectivity and providing essential and convenient public transport service working at the International Business connection to the city. to the various residential, commercial Park. A new set of fare gates was also and recreation areas planned within added at the station to provide a more The CCL was built in various stages. Marina Bay and the Central Business convenient and faster access to train The first stage, CCL Stage 3, opened District. Works are progressing well – services via the new entrance. for revenue service on 28 May 2009. the Circle Line Extension is well on schedule for revenue service in 2012. 30 Land Transport Authority Annual Report 2010/2011
During the year in review, different or affected stations. Free bus bridging Over the next six years, the LTA will divisions in the LTA worked very services were also provided and be opening a new section of rail every closely to bring the new infrastructure contingency plans were put in place year. The Circle Line extension to at Jurong East station into operation. in case the installation works had Marina Bay will be opened in 2012, As Jurong East station is a very busy to continue into Monday. During the the Downtown Line Stage 1 from Bugis and major interchange/terminal station, two weekends, the temporary station to Chinatown in 2013, the North-South all works on signals, communications command centre and a Mobile Line extension to Marina Pier in 2014, and control (SC&C) systems necessary Operations Centre, together with the Downtown Line Stage 2 from Bugis to integrate the new tracks with the SMRT and transit police, helped to Bukit Panjang in 2015, the Tuas existing tracks had to be meticulously to achieve the timely completion West Extension in 2016, and Downtown planned and executed. High voltage of the construction works, implement Line Stage 3 from Chinatown to Expo and direct current switchgears were an efficient bus-bridging operation in 2017. also replaced safely. and uphold the safety and security of commuters and transit system. NORTH-SOUTH LINE EXTENSION As part of the efforts to ensure work The North-South Line that currently completion and public/railway safety, Due to careful planning and excellent ends at the Marina Bay station will stretches of the East-West Line teamwork, the two closures had be extended southwards to serve (between Clementi and Jurong East) minimal impact on commuters and road the upcoming developments in the and the North-South Line (between traffic, and the new platform was able southern Marina Bay area, such as Bukit Batok and Jurong East) had to be to begin operations on schedule. the new international cruise terminal closed during two weekends in in Marina South. The North-South Line September 2010 for the turnout OTHER NEW MRT LINES extension (NSLe) is 1 km-long and fully installation works. In the long term, Singapore will underground and consists of one increase its rail capacity considerably new station and associated tunnels. To minimise inconvenience, extensive because of the addition of new lines Construction of the NSLe began public engagement efforts were such as the North-South Line in December 2009 and is necessary to raise commuters’ extension, the Downtown Line currently underway. awareness to make alternative travel and the Thomson Line. plans for travel to the Jurong East area Land Transport Authority Annual Report 2010/2011 31
Downtown Line in the Bukit Timah corridor, as well Ang Mo Kio all the way to Woodlands, The Downtown Line (DTL) is another as on the East-West Line and connecting estates such as Sin Ming, major new line that is being built in increase accessibility to the Kebun Baru, Thomson and Kim Seng three stages and is projected to see CBD and Marina Bay. which currently do not have a direct a daily ridership of more than half MRT link. a million when in full operation. Excavation works for the tunnel shafts have started and excavation works for All four Architectural / Engineering Downtown Line 1 will be about the stations are scheduled to start in tenders comprising 23 stations and 4.3 km-long with six stations. Major the third quarter of 2011. All 19 tunnel associated tunnel works were awarded construction works started in mid-2007 boring machines will be put to use in January 2011. The Architectural / and DTL1 is scheduled for completion progressively from June 2011 onwards. Engineering contract for the depot in 2013. It will link the Circle Line at was awarded in December 2010. Promenade Station with the North-East Downtown Line 3 is a 21 km route Line at Chinatown and Bugis Stations. with 16 stations and will run from Tuas West Extension Chinatown to Expo Stations. The Tuas Extension is an extension All the Systems and Services contracts Scheduled for completion in 2017, to the East-West Line from Joo Koon for DTL1 have been awarded and the it will relieve peak hour congestion Station. It consists of the construction final design for the core systems for in the eastern region part of Singapore, of four new stations, a 26-hectare DTL1 has been substantially as well as on the East-West Line and depot and a 7.5 km viaduct track. completed. The DTL train is now increase accessibility to the CBD and A 4.5 km elevated road viaduct along undergoing prototype manufacturing Marina Bay. Pioneer Road is also part of the project. and testing in China and the first train is likely to be delivered in the fourth The major civil tenders are on schedule The Tuas West Extension is expected quarter of 2012. to be awarded progressively from to serve about 100,000 commuters March 2011 to October 2011. daily when it is opened in 2016. Downtown Line 2 is a 16.6 km-long line with one depot and 12 stations that will Thomson Line The engineering design for the Tuas run from Bugis to Bukit Panjang. The Thomson Line will travel Extension has been completed and Scheduled for completion in 2015, northwards, through the Central the tenders for the construction works it will relieve peak hour congestion Business District and up through will be called in 2011. 32 Land Transport Authority Annual Report 2010/2011
The railway area has been gazetted and The legislative amendments provide for CENTRAL BUS PLANNING the official public announcement of the the collection of a licence charge and Since 2009, the LTA has gradually project was made in January 2011. the setting up of a Railway Sinking Fund taken on the role of central bus planner by the LTA. The DTL operator tender, to seek input from the community on NEW RAIL FINANCING which was awarded to SBS Transit possible improvements to the bus FRAMEWORK Limited, is the first line to be tendered network through extensive consultation The LTA moved towards a new rail out under the new framework. sessions. The LTA has been reviewing financing framework in 2010. the feedback and studying possible bus The new framework will facilitate future IMPROVING BUS JOURNEYS route improvements together with the expansion of the rail network by BY REDUCING PEAK-HOUR bus operators. enabling future lines to be introduced CROWDEDNESS as long as the rail network as a whole The LTA and the public transport As a result of this work, six bus route is viable. It will also inject greater operators, SBS Transit and SMRT changes have been implemented since contestability among operators. Under Buses, are continuously looking at the beginning of 2011 and more will be the new framework, LTA, instead of the ways to improve the basic bus services. progressively rolled out. The benefits operator, will own the rail operating Since the introduction of the quarterly range from providing better connectivity assets. This means that LTA will be in review of bus services process in June to MRT stations, such as Service 410 a position to make the decisions on 2010, 40 improvements have been that was diverted to Shunfu Road to replacing existing trains and operating made to 36 services as at March provide greater access to Marymount assets, as well as investing in new 2011. These measures include MRT station and Shunfu market, to that trains and operating assets to keep additional buses, deploying higher of making it more convenient for pace with growing ridership demand. capacity buses (double-deck and bendy the elderly to access bus services The Rapid Transit Systems Act was buses), adding trips along sectors in Marine Terrace through the amended in 2010 to implement the where bus services have been amendment of Service 76. The LTA will new financing framework and to experiencing consistent heavy continue to review the bus network augment LTA’s regulatory powers ridership, and adjusting the bus based on community needs and our relating to integration, security and schedules to better match bus trips knowledge of future development plans, continuity of railway operations. with demand. Land Transport Authority Annual Report 2010/2011 33
and will continue to progressively stop at any one time. They will also Bus Priority Scheme implement bus route changes have bus arrival information panels to The LTA aims to make public transport that benefit as many commuters enable commuters to better manage a choice mode of travel. To do this, it is as possible. their travel time. important to speed up bus travel. One of the ways to do this is the Mandatory Clementi and Serangoon The first bus stop that was upgraded Give-Way to Buses Scheme which was Integrated Hubs under this exercise was the bus stop launched in 2008. The scheme Integrated Public Transport outside Blk 270 along Bukit Panjang requires that all motorists give way Hubs, where air-conditioned bus Road. The bus bay and bus stop shelter to buses that are leaving bus bays. interchanges and MRT stations were extended to accommodate five are co-located with shopping malls, normal 12-metre buses or three bendy The scheme has reduced the dwelling allow for more convenient transfers plus 1 normal bus. The extension has time of buses by up to 70% with no between the transport nodes while allowed simultaneous passenger visible impact to main road traffic and also making it easier for commuters boarding and alighting of more buses is positively received by the public and to do a little shopping before with a resultant reduction in the dwell bus commuters. Motorists are also continuing on their journey. time of the buses. A real-time bus observed to adapt to the scheme arrival information panel was also quickly. The Serangoon Bus Interchange installed and the upgrading of the bus is targeted for opening in Sep 2011, stop was completed in August 2010. To date, 202 Mandatory Give-Way while the Clementi Bus Interchange to Buses Schemes have been will be opened in the later part of 2011. With the encouraging results of the implemented island-wide. upgraded bus stop at Bukit Panjang, Bus Hubs improve the bus the LTA has identified more than 30 To improve the travel experience on waiting experience other heavily-used bus stops for such buses, the LTA has also been looking The LTA is planning to upgrade more upgrading. The LTA is currently into other areas. This includes the than 30 heavily-used bus stops to turn conducting feasibility studies and provision of bus shelters, the extension them into “bus hubs”. These will have we target to complete the upgrading of existing bus shelters and improved longer bus bays and bus stop shelters works in the second half of 2012. footpath connections to facilitate to allow more buses to call at the bus crossing between bus stops. 34 Land Transport Authority Annual Report 2010/2011
IMPROVING ACCESSIBILITY Apart from MRT stations, bus of WAB routes to 88. Currently, about FOR EVERYONE interchanges and terminals are also 41 percent of almost all 4,000 buses The LTA is committed to make public being made barrier-free. Woodlands are WABs. transport accessible to all and Bus Interchange had a lift added to it contribute to the development of last year. Out of a total of 20 bus Roads and road-related facilities Singapore as an inclusive society. interchanges in Singapore, 17 will be are also being upgraded. Under the It has made, and continues to make, barrier-free by May 2011 while work on island-wide upgrading programme, strenuous efforts to ensure that the rest will be completed by early tactile guides have been installed at everyone, able-bodied or not, can 2013. footpaths near road crossings, bus use the MRT and bus system. shelter seats have been shifted to The LTA also did a review of the provide a wider space for the By end 2010, 19 out of 20 existing standard operating procedure for the wheelchair-bound and footpaths have MRT stations (NSL, EWL and NEL) were treatment of passengers in wheelchairs been widened and cleared to ensure modified to have additional barrier-free onboard wheelchair-accessible public a minimum clear footpath of 1.2 m. access. 11 out of these 20 stations buses. Passengers in wheelchairs now were also retrofitted with lifts. have priority in boarding; they also DISTANCE FARES In addition, five Circle Line MRT enjoy greater travel options as folded The LTA launched a new fare structure, stations were also retrofitted with wheelchairs are now allowed onboard Distance Fares, on 3 July 2010. With lifts. Currently, all MRT stations have all buses. In addition, the LTA have Distance Fares, commuters no longer at least one barrier-free entrance worked with bus operators to roll out pay a penalty for making transfers. inclusive of a lift. By the end of 2011, more wheelchair-accessible bus (WAB) Commuters travelling the same seven in 10 MRT stations will have at routes and buses. For FY09/10, it has distance will pay the same fare least two barrier-free access routes. facilitated 28 new WAB routes. For for the same mode of public FY10/11, 9 more WAB routes have transport, whether they make been added, bringing the total number direct or transfer journeys. Land Transport Authority Annual Report 2010/2011 35
To help commuters understand how Improving taxi services The LTA has also made it easier for much they would have to pay for their Taxis play an important role in bridging commuters to hail taxis. Taxi signs journeys, the LTA set up a Distance the public and private transport outside the CBD were improved to allow Fares Calculator which was officially sectors. As such, the LTA constantly commuters to identify taxi facilities as launched to the public on 16 June seeks to enhance the level of service in well as to enable taxi operators to 2010 through the PublicTransport@SG the taxi industry to ensure that effectively despatch their taxis for portal. The Distance Fares Calculator commuters are well served. Last year, passenger pick-up. gets an average of 5,600 page-views the LTA reviewed the Quality of Service daily. This complemented an extensive (QoS) standards for taxi operators. The Selected taxi points within the CBD publicity and outreach programme LTA also published the results of the were upgraded. Shelters were added undertaken by the LTA to educate the QoS survey and Mystery Customer at those points and seating and lighting public on this new fare system. Audit (MCA) to provide commuters with were installed to enable commuters more information on the service to queue in comfort. A nationwide review of the system was performance of taxi companies. conducted between August and October 2010. The review found that bus In July 2010, the LTA introduced a commuters travelling between 68 pairs computer-based English assessment of bus stops were affected by distance for applicants of the Taxi Driver’s discrepancies. To refund commuters Vocational Licence (TDVL). Licensed who had been overcharged as a result taxi drivers holders must pass Reading, of these discrepancies, a refund Listening and Speaking modules. This exercise was carried out between 18 allows more objective and standardised December 2010 and 17 June 2011. assessments and helps to increase the professionalism in the industry. 36 Land Transport Authority Annual Report 2010/2011 Mobility The LTA is committed to growing and improving Singapore’s road network.
3,377 km 538 bridges The total length of roads in Singapore is 3,377 km, There are 538 pedestrian overhead bridges and about the same distance if you take a flight from underpasses in Singapore to ensure that you are able Singapore to Taipei. to cross the roads safely. 22 km 450 signboards There are 22 km of covered linkways all around Over 450 Expressway Monitoring Advisory System (EMAS) Singapore. They provide shelters above footpaths and electronic signboards are found on expressways and major pedestrian overhead bridges to shield you from the arterial roads all around Singapore. These signboards unpredictable weather in this tropical city state. provide updates on traffic conditions for motorists on-the-go. Land Transport Authority Annual Report 2010/2011 37
Number of Traffic Lights
2006 2007 2008 2009 2010 (1,967) (2,010) (2,051) (2,080) (2,127)
Length of Roads
2006 2007 2008 2009 2010 (3,262 km) (3,297 km) (3,325 km) (3,355 km) (3,377 km)
Number of Off-Peak Cars
2006 2007 2008 2009 2010 (24,413) (33,983) (42,208) (47,224) (50,040) 38 Land Transport Authority Annual Report 2010/2011
Mobility Land Transport Authority Annual Report 2010/2011 39
Our road network and connectivity already been completed, and opened three-lane road. Improvement works contribute significantly to Singapore’s to public. The construction of two new were also made to the junction of success. Extensive, fast-flowing roads flyovers between PIE and Braddell Changi Coast Road and Tanah Merah connect people and facilitate commerce. Road, the widening to the bridge at Coast Road. Kallang River, drainage facilities At the LTA, we are dedicated to construction, carriageway widening and The widening of Pioneer Road making our road system even better other ancillary works are on schedule North from Jurong West Ave 4 to by extending the road network, for completion by the end of 2011. the Ayer Rajah Expressway was improving existing roads, and also completed in November 2010, reducing congestion. When the project is completed by the increasing the capacity of Pioneer end of 2011, motorists will benefit from Road North from dual two-lanes Improvements to the the increased traffic capacity on CTE to dual three-lanes. The additional Road Network with four continuous lanes from Bukit lanes have smoothened traffic flow The LTA periodically improves the Timah Road to Yio Chu Kang Road. along Pioneer Road North and also capacity of key road links to allow the Two new flyovers between PIE and benefitted vehicles going in and out road network to keep pace with the Braddell Road will be constructed as of Nanyang Technological University. needs of increasing population and part of this project to further improve economic activity. traffic flow along the CTE and provide Earlier, in July 2010, the LTA completed a smoother travel experience. the widening of Tampines Ave 10 from The widening of the Central Expressway Tampines Ave 5 to Bartley Road (CTE) is one of the most important road To minimise inconvenience extension. This stretch of road was widening projects currently being to motorists, most of the heavy widened from dual three-lanes to dual carried out. The CTE serves as an construction activities were carried out four-lanes. The junction at Hougang important strategic road link between late at night. To mitigate construction Ave 3 and Tampines Road was also the city and the north and north-east noise, temporary noise barriers were improved that same month. Motorists regions of Singapore. Currently, it is installed along worksites close to can now use the newly-completed operating at full capacity as it provides residential areas. left-turn slip road connecting Hougang access to towns such as Ang Mo Kio, Ave 3 and Tampines Road, to head Hougang, Sengkang, Punggol, Yishun, The LTA has also been improving other towards the Kallang-Paya Lebar Sembawang and Woodlands. parts of the road network in Singapore. Expressway (KPE). In October 2010, the LTA completed The LTA began the CTE Widening the widening of Eunos Link and Jalan The junction at Yio Chu Kang Road and Project in 2008, and the second phase Eunos from Airport Road to Sims Ave. Buangkok Green was also improved by has been underway since early 2009. The existing Eunos Link and Jalan the widening of the existing carriageway The second phase of this project is Eunos were upgraded from dual and creating an additional right-turning progressing well. The main structural three-lane roads to the current dual lane at the approaches to the junction. works to widen seven existing flyovers four-lane roads. This was completed in August 2010. at Kampong Java, Moulmein, Whampoa, Braddell, Ang Mo Kio South, Ang Mo In November 2010, the LTA completed Other junctions that were improved Kio Central, Ang Mo Kio North and the the widening of Changi Coast Road were those where Tampines Avenue 2 bridge at Kallang River have been from Tanah Merah Flyover to Tanah meets Street 23 and Street 32 and completed. Six covered pedestrian Merah Coast Road. The dual two-lane where Tampines Avenue 7 meets overhead bridges with ramps have been road was converted into a dual Street 34 and Street 45. The other 40 Land Transport Authority Annual Report 2010/2011
improvement to the junction at Dover covered pedestrian overhead bridges The widening of the Keppel Viaduct, Rise and Commonwealth Avenue West and covered linkways near Jurong East from dual-three lanes to dual-four was completed in March 2011. MRT Station and IMM Building will be lanes began in February 2011. constructed. The pedestrian overhead The LTA expects this project to Apart from these completed projects, bridge near Jurong East MRT Station be completed by 2015. a number of other major widening or will link the private bus pick-up point improvement projects are in progress. to the station concourse. The works Work is also underway to provide two are on schedule for completion by flyovers along the Upper Bukit Timah To tie in with the upcoming new third quarter 2011. corridor. Construction for the first one developments in the Jurong Lake across Upper Bukit Timah Road, District area, Jurong Gateway Road The junction of West Coast Highway Choa Chua Kang Road and Woodlands (part of it previously known as Jurong and Clementi Road is currently being Road junction has begun. There, East Street 13) between Jurong East upgraded and a dual three-lane flyover a 600 m-long dual three-lane flyover Central and Jurong East Street 12 will is being constructed. The flyover and will be built and 2 km of a dual two-lane be widened from dual-two lanes to dual related pedestrian overhead bridge road will be widened to dual three-lane three-lanes. The stretch from Jurong works are on schedule for completion road. This project is scheduled for Gateway Road to Boon Lay Way and by the third quarter of 2011. completion in 2015. Work has also between Jurong East Street 21 and begun on a new flyover across the Toh Guan Road will also be extended The existing Keppel Viaduct is part junctions of Upper Bukit Timah Road to dual three-lanes. of the AYE and serves as a strategic and Hillview Road and Upper Bukit east-west link between the East Coast Timah Road and Dairy Farm Road. The new Jurong Gateway Road will also Parkway (ECP) and the proposed Marina A 760 m-long dual three-lane flyover connect Jurong Town Hall Road and Coastal Expressway (MCE) in the east, crossing two junctions will be built Jurong East Street 11. Two new and the Tuas Second Link in the west. there. In addition, 2.1 km of Land Transport Authority Annual Report 2010/2011 41
a dual two-lane road will be widened increase in traffic volume generated Construction of the seawall at Marina to become a dual three-lane road. in the Marina Bay area and to serve as Wharf has been completed and This flyover is scheduled to be an essential transport link from Marina reclamation works is in progress. completed in 2015. Bay to the rest of the island. North-South Expressway Marina Coastal Expressway During the year, construction works The North-South Expressway (NSE), The dual five-lane, 5 km Marina Coastal continued with the installation of the announced under the Land Transport Expressway (MCE) will be the tenth ground improvement works, temporary Master Plan, will be Singapore’s expressway in Singapore and is a key earth-retaining structures, deep eleventh expressway. The NSE will element of the strategic island-wide foundations and strutted excavation. serve the north-south corridor to meet road network to support the long-term The construction of the tunnel structure the long-term growth in travel demand growth of Singapore. has also commenced and the tunnel generated by developments in the structure within Stage 1 of the north and north-eastern sectors This underground east-west transport cofferdam in the sea at Marina Bay of Singapore. link joins the Kallang-Paya Lebar crossing is substantially complete. Expressway (KPE) and the East Coast Construction of the two ventilation The NSE will largely be a dual Parkway (ECP) in the east to the Ayer buildings at Marina South and Marina three-lane road and will consist Rajah Expressway (AYE) in the west, East has also begun. of a combination of viaduct and with direct connections to the Marina road tunnels to provide a new high South and Straits View areas. Traffic was diverted at the KPE/ECP speed road link allowing faster travel interchange and Marina Coastal Drive from residential estates such as The MCE is expected to be completed to facilitate construction of the sections Woodlands, Sembawang, Yishun, in 2013 to support the projected of the MCE tunnel that run beneath Ang Mo Kio, Bishan and Toa Payoh these roads. to the city centre. 42 Land Transport Authority Annual Report 2010/2011
The NSE will also connect to existing property owners affected by the land by January 2010. This involved the expressways, such as the Seletar acquisition to plan and implement conversion of the cross at-grade Expressway (SLE) and major arterial works necessary to facilitate NSE’s junction into a roundabout junction. roads like Marymount Road. When construction. completed, the NSE will alleviate the SENTOSA GATEWAY TUNNEL heavy traffic on the CTE as well as on WOODSVILLE INTERCHANGE The LTA is building a new road tunnel major arterial roads such as Thomson Woodsville Interchange is located at to meet demands from the expected Road and Marymount Road. the intersection of Serangoon Road, growth in traffic as a result of the Upper Serangoon Road, MacPherson continued development in the Sentosa The alignment of the northern segment Road and Bendemeer Road with and HarbourFront area. of the NSE between Admiralty Road connecting slip roads to and from West and Toa Payoh Rise was the PIE. Construction of Woodsville With the completion of the Resorts announced in January 2011. Interchange has progressed well and World at Sentosa as well as other works are expected to be completed future residential and commercial An Advance Consultancy contract will by end 2011. developments on the island, traffic be called to study and provide the volume plying the vicinity is expected engineering details. The LTA will also The single lane flyover was completed to grow by some 20 percent between work with the Consultant to assess in February 2011 and is now open 2010 and 2015. and plan for the advance works along to traffic. the NSE corridor such as advance The Sentosa Gateway Tunnel will services diversion. The LTA will also To facilitate the road tunnel connect outbound traffic from Sentosa be coordinating and working with construction, four major phases directly to Kampong Bahru Road, of traffic diversions were implemented Lower Delta Road and Keppel Road Land Transport Authority Annual Report 2010/2011 43
bypassing the busy traffic junctions of the later part of 2011. The project is Phase one, which is expected Sentosa Gateway and Telok Blangah expected to be completed by end-2015. to completed in the fourth quarter Road, as well as Telok Blangah Road of 2012, will see the completion of and Kampong Bahru Road. Tangs Underpass the pair of escalators linking the The Design & Build contract for underpass and the new bus shelter As the tunnel is being constructed, the upgrading the underground pedestrian in front of Tang Plaza along Orchard LTA will be widening Lower Delta Road link between Orchard MRT and Tangs Road. It also includes the widened from two lanes to three lanes in both Plaza was awarded in June 2010. underpass structure together with the directions between Kampong Bahru This project involves the widening addition and alteration works to the Road and AYE. In addition, the LTA will of the underpass with retail areas, existing underpass. upgrade the Lower Delta Flyover to the replacement of escalators from allow motorists from Lower Delta Road the underpass to the ground level Temporary decking works began in (north-bound) to connect directly to the of Tang Plaza, the construction of a the first quarter of 2011 and the whole AYE (city-bound). new lift in front of Tang Plaza and the project is expected to be completed construction of a new pair of escalators in the first quarter of 2014. Major construction works for the road linking the underpass to a new bus tunnel along Sentosa Gateway are shelter along Orchard Road. ongoing. The construction of the The existing escalator from the remaining stretch of the tunnel across underpass to basement of Tang Plaza Telok Blangah Road, Kampong Bahru will be upgraded as well. The project Road, Lower Delta Road and Keppel will be completed in two phases. Road is expected to commence in 44 Land Transport Authority Annual Report 2010/2011
LTA NOW HANDLES The system has been running was called. The tender provides an ILLEGAL PARKING successfully for about 10 years and opportunity for qualified companies From November 2010, the LTA has the LTA is now preparing to extend to demonstrate their state-of-the-art taken over the administration and the system to cover major arterial technologies for urban congestion enforcement of illegal parking roads in Singapore. EMAS monitoring pricing in Singapore. offences from the Traffic Police. capabilities will be extended to major arterial roads in phases over the next Prior to this, the LTA conducted a study EMAS ARTERIAL PROJECT few years. Two of the 10 major arterial exploring the technical feasibility of The Expressway Monitoring and roads planned under this project had using cellular-identification technology Advisory System (EMAS) is an been fitted with the EMAS capabilities in traffic management. The study was intelligent incident management tool in the first half of 2011. successfully completed in mid-April which detects and allows recovery of 2010. The key findings of the study accidents, vehicle breakdowns ERP2 will be used to guide the SET. and other incidents promptly and As part of the Land Transport Master provides real-time information of Plan, Singapore plans to have a more The SET began in June 2011. It entails travelling time information from the effective system of congestion the design, development, testing entry points of the expressways to management as travel demand grows and demonstration of the proposed selected exits via strategically-located over time. In October 2010, the Next solutions for urban congestion electronic signboards. Generation Electronic Road Pricing pricing by four consortia over a System Evaluation Test (SET) tender period of 18 months. Land Transport Authority Annual Report 2010/2011 45
Test sites and routes will be set up to unrestricted usage on Saturdays and buy their Park & Ride set online carry out extensive testing to verify the on the eves of five public holidays. at www.transitlink.com.sg. The new solutions that can potentially form the Cash rebates of up to $1,100 for every e-booking system allows car owners basis for developing the next six months are granted to car owners to check the availability of P&R lots, generation ERP system. who convert their normal cars to and book and make payment for the off-peak cars to the revised off-peak P&R set online. Off-Peak Car Scheme car scheme. The Off-Peak Car (OPC) Scheme offers New P&R sites were also launched an alternative for people to own cars at Park and Ride Scheme in Queenstown (50 lots), Buona a lower cost, if they use their vehicles The Park and Ride (P&R) Scheme Vista (20 lots), Yio Chu Kang during off-peak periods. In 2009, the provides the option for car owners to (20 lots), Mountbatten (20 lots) LTA introduced improvements to the buy season parking at car parks near and Marymount (20 lots). scheme to make it more convenient bus interchanges and MRT stations, for people to drive their off-peak cars so that they can park and take public Seat belt required during the restricted hours. OPC users transport for the rest of their journey. in small buses were given more time to purchase the This helps to reduce the number of cars To improve the safety of passengers day licenses and could do so through entering the CBD. travelling in small buses, the LTA made more service channels such as AXS it compulsory for these buses to have and over the Internet. The OPC scheme Last year, the LTA revised the scheme three-point retractable seat belts with was revised in January 2010 to allow to make it more convenient. From June forward-facing seats. New small buses 2010, car owners have been able to registered on or after 1 April 2009 46 Land Transport Authority Annual Report 2010/2011
must meet this requirement, while One innovation pioneered by the In addition, the LTA also provided existing small buses carrying school LTA was the temporary Youth Olympic real-time traffic information through children need to install the seat belts Lanes, unlike the traditional dedicated a mobile application developed by one by 31 December 2011. All other Olympic Lanes adopted by other of the YOG sponsors. This application existing small buses must comply with Olympic host cities. At segments provided real-time traffic conditions the requirement by 31 December 2013. of expressways and arterial roads on the roads and useful information leading to key venues, a lane was related to the YOG and places As of 31 December 2010, close to designated to give priority to YOG of interests of Singapore for the 2,000 small buses carrying school vehicles carrying officials and athletes. sportsmen, delegates, officials children had been retrofitted with Olympic rings were painted on those and visitors. seat belts. This is about 98 percent of lanes to designate them as Youth the total population of small buses in Olympic lanes. To minimise Further to that, the LTA also deployed this category. inconvenience to other motorists, J-Eyes mobile cameras to assist its these lanes were not restricted only traffic operation centre to monitor the YOUTH OLYMPIC LANES to YOG vehicles. However, motorists torch relay route and YOG routes In August 2010, Singapore hosted the were required to give way to YOG to ensure smooth traffic flow. inaugural Youth Olympic Games (YOG), vehicles when travelling along these one of the biggest sporting events lanes. Singaporean motorists displayed F1 to be held on these shores. tolerance and graciousness during the The night race through Singapore’s YOG by generally giving way to YOG streets has become an iconic part of During the 12-day period, the LTA vehicles on these Youth Olympic lanes, the Formula One scene. 2010 marked played a vital role in facilitating the enabling a smooth travelling experience the third year that the race was held smooth travel of athletes and games for all athletes and officials. officials from one venue to another. Land Transport Authority Annual Report 2010/2011 47
and with each year, the LTA has was done in about two weeks. developed more expertise and The process included removing experience in handling the event. street furniture such as kerbs, traffic signboards, lamp posts and This can be seen in the fact that the traffic lights. road access restriction period for the 2010 race was reduced to just six days Apart from getting the circuit ready, compared to seven days in 2009 and the LTA was also on standby during 12 days in 2008. race days for urgent repairs to the track. In preparation for the race, LTA completed resurfacing a section of On F1 race days, the LTA ensured that the F1 track, which included Raffles public transport services ran smoothly. Boulevard, Nicoll Highway, Raffles Surveillance cameras were installed Avenue, Republic Boulevard and the at key public transport nodes around pit lane in front of the pit building, in the circuit park and temporary taxi six nights with minimal disturbance to stands were set up for event goers. surrounding stakeholders. The entire Advisories were also produced to race track was inspected and educate drivers about traffic routes certified fit for race by Fédération in the race track vicinity. Internationale de l’Automobile (FIA). The transformation of public streets in Marina Bay into the F1 street circuit 48 Land Transport Authority Annual Report 2010/2011 Innovation Fueled by technology and creativity, the LTA seeks to implement the best and safest solutions for Singapore’s land transport infrastructure.
12 million 2,461 zebra crossings Our data warehouse PLANET (Planning for Land There are 2,461 zebra crossings sited at various Transport Network) processes over 12 million daily locations across the island for the safety and public transport records, and supports queries on more convenience of pedestrians. than 4 billion records.
1.6 metres 12 million 1.6 metres is the height of half-height platform screen One.Motoring receives about 12 million doors found in above-ground MRT stations. page-views a month. Land Transport Authority Annual Report 2010/2011 49
Cost Savings Through Innovative Solutions
$2,667,000
Cost savings per year from using Recycled Concrete Aggregate dust.
To achieve economies of scale for rail construction projects, LTA decided to aggregate the procurement of the tunnel boring machines $50 from the manufacturer instead of leaving it to the million contractors. The tunnel boring machines were then leased back to the civil contractors for three Downtown Line contracts. This innovative solution generated $50 million savings for LTA. 50 Land Transport Authority Annual Report 2010/2011
Innovation Land Transport Authority Annual Report 2010/2011 51
Innovation is very much part of We also ran a supplement in The to perform advanced data analytics in the corporate culture of the LTA. Sunday Times. Other activities include the development and fine-tuning of land We are an organisation with deep an online treasure hunt, a photo transport policies. engineering roots, and we constantly contest and the Sundown Car Rally. use new innovative technologies to PLANET pools data from various build a better land transport system. MyTransport.sg business system sources while MyTransport.SG is LTA’s one-stop cross-referencing trillions of inter-modal That is why LTA is always on the mobile channel that offers the public records. To-date, PLANET processes lookout for new technologies that easy access to a suite of transit and over 12 million daily public transport we can adopt. traffic information services. Launched records, and supports queries on more on 16 March 2010, motorists can now than 4.0 billion records. As a result, At the same time, we do not rush retrieve information on road conditions, PLANET provides an unprecedented headlong into embracing the new ERP locations and rates, parking opportunity to study valuable land and jettisoning the old. All new ideas availability in town, COE bidding transport data that can be used for are tested rigorously to ensure they information and locations of Park & building better policies. are safe before we roll them out. Ride car parks. Commuters can also This is because innovation and safety search for bus services at bus-stops, PLANET has received recognition at the go hand-in-hand. At the LTA, safety locate premium bus services, MRT CIO Asia Awards, the Computerworld is something that we do not and LRT stations and taxi booking Enterprise Intelligence Awards compromise on. numbers, all these under one single (Government and Non-Profit) and platform. In addition, MyTransport.SG the highly coveted Gartner Business ONE.MOTORING also enables the public to locate land Intelligence Excellence Awards. Our motoring portal, ONE.MOTORING transport points-of-interest nearest to received the Outstanding Award at them via location-based capability of Fighting illegal the inaugural Singapore Government the mobile devices. advertisements Web Excellence Award (WEA), jointly To tackle the problem of illegal organised by the Ministry of Finance The portal currently attracts an average advertisements being stuck on and the Infocomm Development of 500,000 page-views a month, with street furniture, we worked with Authority. The LTA is one of only three the top three services being bus a paint specialist and developed agencies who received this accolade. services, the parking guide and views an anti-stick paint. After more than A total of 66 websites were shortlisted from traffic cameras. a year of extensive trials, the paint for public voting. has been proven to be very effective MyTransport.SG won the Ministry in preventing the pasting of illegal The award was a good way to mark the of Transport’s Innovation Distinguished advertisements using commonly 10th anniversary of ONE.MOTORING. Award and Best PS21 Project – Bronze available adhesives such as glue To celebrate, we had both online Award last year. and doubled-sided tape. We have and offline activities during the year completed applying anti-stick paint to thank our users and partners for PLANET at 16 hot spot areas to tackle the their support and to celebrate the In July 2010, we launched the Planning illegal pasting of advertisements. success of the portal. We launched for Land Transport Network (PLANET), a microsite for users to post user- a sophisticated data warehouse that We have also implemented a pilot generated contents and we had serves as the platform for policy trial to build and operate nine notice giveaways to thank our users for analysts, transport planners, research boards for low-cost advertisement their support. analysts, and bus and transit regulators as a way to fight the problem of illegal advertisements. 52 Land Transport Authority Annual Report 2010/2011
The boards replaced the current We have completed the trial at TEST BEDDING OF free notice boards in the vicinity of a section of road pavement along ELECTRIC VEHICLES MRT stations. The managing agency Tampines Road using Reclaimed The LTA, together with the is responsible for administering the Asphalt Pavement (RAP) and Energy Market Authority, is leading notices. They collect $0.50 per Incineration Bottom Ash (IBA) a multi-agency Electric Vehicle (EV) advertisement per day and they to replace the natural aggregates Taskforce to test and gauge different are required to remove illegal in the construction of asphaltic EV prototypes and charging advertisements in the vicinity base/wearing course and sub- technologies given Singapore’s of these boards. The trial was base/road base, respectively. urbanised environment and road launched in August 2010 and will conditions. The taskforce has launched continue. A proposal to extend the trial From the trial, we learned that a road a test-bed programme in June this year. to other areas is under consideration. constructed with a mixture of RAP and The data and insights gathered will IBA was able to perform as well as guide the planning for future RECYCLING WASTE MATERIALS one that is constructed with natural deployment of EVs. FOR ROAD CONSTRUCTION aggregates. We have thus revised In support of environmental the LTA’s Materials & Workmanship Robert Bosch S.E.A (South East Asia) sustainability, we are exploring the specification to incorporate the use Pte Ltd was appointed as the first use of recycled municipal, road and of RAP and IBA in the road pavement Charging Service Provider to design, building waste material for use in and this was updated in the LTA’s deploy, operate and maintain the road resurfacing works and road Materials & Workmanship specification charging infrastructure under the pavement construction. in May 2010. test-bed. A total of 60 normal and three quick charging stations are expected to be set up by end 2011. Land Transport Authority Annual Report 2010/2011 53
Apart from the 25 Mitsubishi i-MiEV Traffic Message Channel LTALiveTraffic@SG was held on 25 cars to be brought in as part of the Location Table (TMC-LT) November 2010 at LTA’s auditorium test-bed, EV participants can also The LTA has adopted the internationally to launch the TMC-LT and push for lease Smart Fortwo (ed) vehicles by recognised Traffic Message Channel the adoption of the TMC standard in Daimler South East Asia. The Taskforce (TMC) standard and protocol for Singapore. A signing ceremony was is also engaging Renault-Nissan the delivering of real-time traffic also held with three companies to to bring in their EVs under the information to motorists on the move. signify the commitment to adopt the Enhanced Technology Innovation and The development of the LTA Traffic TMC–LT. The event was attended by Development Scheme (TIDES-PLUS). Message Channel Location Table more than 150 representatives from (TMC-LT) for the Nationwide Roadway more than 50 industry players and Centralised Bus was completed in June 2010 and government agencies. Information System achieved certification from the Traffic We are building a Centralised Bus Information Services Association (TISA) Since the launch, more TMC-enabled Information System that will leverage in July 2010. The certification is portable navigation devices (PNDs) on devices mounted on the buses essential for the industry adoption with real-time traffic information are to gather real-time bus data, which will of TMC standard. available in the market and more global be integrated with traffic data to derive players such as map providers and car more accurate and timely bus arrival This TMC-LT stores a comprehensive manufacturers have also expressed information for commuters. The system set of standardised codes and interest to enter the local market will also provide aggregated bus referencing rules for roads, junctions to offer innovative navigation and information to our enterprise data and other points of interest unique to real-time traffic information solutions warehouse, PLANET, for supporting Singapore. An industry forum called the using the TMC technologies. central bus network planning. 54 Land Transport Authority Annual Report 2010/2011
GREEN VEHICLE REBATE SCHEME Five transport operators – SBS Transit, measures, maintenance practices To promote the use of green vehicles SMRT, Woodlands Transport, and cost implications for the possible in Singapore, we have expanded the Sembwaste and Poh Tiong Choon – adoption of diesel-hybrid buses. Green Vehicle Rebate Scheme to volunteered a total of 38 heavy diesel include imported used green vehicles vehicles, including buses, prime movers PROMOTING CYCLING with effect from 1 July 2010. Prior and tankers for the trial. Innovation does not merely come from to the extension, only new green embracing new technology. It also vehicles would qualify for the rebates. Of these, 21 vehicles were selected comes from out-of-the-box thinking. In addition, the Green Vehicle Rebate to participate in the road trial where To improve intra-town travel, we are Scheme has also been extended for emission test results showed an now exploring the low-tech, but highly another year till 31 December 2012. 80% reduction of particulate matter green solution of cycling. emissions after the DPF installation. PUB WATERMARK AWARD We conducted a feasibility study for While safety is our top priority, we also VEHICLE EMISSION STUDIES seven HDB towns (Tampines, Taman ensure that construction works have We collaborated with VICOM Jurong, Yishun, Sembawang, Pasir Ris, a minimal impact on the environment. LTD to successfully set up a Vehicle Changi-Simei and Bedok) and have As a result of our efforts, we were Emission Test Laboratory with the identified where we can have a conferred the PUB Watermark Award capability to measure vehicle emissions dedicated cycling track to promote 2010 for our continued and committed and fuel consumption in Singapore. intra-town short distance travel. efforts in protecting water resources We are currently using the laboratory and for raising awareness on the value to conduct studies on particulate Phase 1 of the 1.2 km cycling path of conserving water. matter emission from diesel vehicles, in Tampines was completed on 18 July the fuel efficiency of different fuel-mix 2010 and the 1.4 km cycling path in In the same year, we also engineered vehicles, the particulate matter Taman Jurong was completed on 30 an enhancement to current erosion contribution from the overall vehicle January 2011. The 1 km cycling path control named the B2C Recyclable Bio population in Singapore, and the air at Sembawang and 1.7 km of cycling Ball Filtration System. This innovative pollutant emissions from Euro IV- track at Yishun are expected to be system improved the efficiency of the compliant diesel vehicles using Near completed by the 2nd quarter 2011. current earth control on-site and has Sulphur Free Diesel. The studies are Phase 1 for 1.1 km Pasir Ris cycling attracted academic interests to further expected to be completed in 2012. path is scheduled for completion in study its potential. 3rd quarter 2011. DIESEL HYBRID BUS TRIAL This project managed to clinch the We have begun a two-year trial on Phase 2 of the cycling path network National Innovation Quality Control two SBS Transit diesel hybrid buses for five towns (Tampines, Taman Circle (NIQCC) Star award as well in December 2010 to determine the Jurong, Yishun, Sembawang, Pasir Ris) as MOT Minister’s Innovation Award effectiveness, reliability, associated is scheduled to be completed in 2012, (Distinguished) in 2010. fuel consumption and environmental this will be followed by works in benefits, performance and running Changi-Simei and Bedok after Phase DIESEL PARTICULATE cost (operation and maintenance) 2 completion of the original five towns. FILTER (DPF) TRIAL of using diesel hybrid bus technology A DPF is a device designed to remove in our local conditions and terrain. The cycling paths are part of a $43 Particulate Matter from the exhaust gas million plan to promote cycling for of a diesel engine. The DPF trial started The trial will enable LTA and the intra-town journeys. on 19 Feb 2010 and is expected to be bus operators to gain the technical completed in late 2011. knowledge on safety regulatory Land Transport Authority Annual Report 2010/2011 55
Safety activities that will be affecting road impact and are larger and more Safety is of utmost importance to us. infrastructures. The guide is available conspicuous. They do not have any That is why we have embedded safety on the LTA website. sharp edges and are pedestrian-friendly. into our construction activities and we work to ensure the safety of all road To improve safety at bus stops, we are To reduce traffic accidents, we have users in Singapore. currently installing new safety bollards identified more locations under the at 50 bus stops in Central Business Black Spot programme and addressed In January 2011, we introduced the District (CBD) and another 1,900 those areas with customised safety “Guide to Carrying Out Engineering existing bus stops across the island engineering treatments. Black Spot Works within Road Structure Safety will get an additional bollard to further locations carried out earlier were also Zone and Engineering Activity on Land enhance safety for commuters waiting reviewed. These will reduce the number adjoining Public Streets”. at the bus stops. During the year, of traffic accidents and make the we installed 2,220 bollards at 508 roads safer. The guide aims to improve safety for bus stops. As of Feb 2011, the LTA road users and highlights the technical has installed more than of 11,200 A Road Safety Assessment was also and submission requirements for safety bollards at 2,592 bus stops conducted on 24 roads, where road carrying out construction activities in island-wide. safety hazards were identified earlier the vicinity of road structures or and safety improvement measures adjacent to public streets. It also We have also introduced reboundable were implemented accordingly. provides guidelines useful to bollards at two locations – Bukit Batok This will mitigate the risk associated contractors, civil engineers and anyone Street 32 and East Coast Park Service with the hazards and improve the who intend to carry out construction Road. These bollards can withstand awareness of safe design practices. 56 Land Transport Authority Annual Report 2010/2011
During 2010, the LTA investigated We are looking at installing solar- Safety Award Convention was “Driving 181 cases of fatal accidents and powered LED road studs at zebra Safety Excellence Through Teamwork”. we have proposed countermeasures crossings. These road studs will light To establish a strong safety culture, at many of these sites. These up at night, increasing the visibility of changing the psychological behaviour countermeasures were introduced the zebra crossing. They are flushed of workers on site is very important. to minimise the chance of similar with the road and pose no risks Therefore, the LTA engaged a accidents from occurring. to cyclists. They were implemented consultant to conduct Behaviour- at two trial locations: Marine Terrace Based Safety (BBS) implementation To reduce the incidence of skidding and Bukit Merah View. on a rail and a road project. The results among motorcyclists, we have used have been very positive and contractors high skid resistant materials to We have also implemented a trial are encouraged to implement BBS resurface stretches of road such on Remote Monitoring System (RMS) to move towards safety excellence. as BKE (Woodlands) into SLE (CTE) with Intelligent Road Stud (IRS) at the and KJE (BKE) into BKE (PIE) at a cost junction of West Coast Road and Our efforts in promoting safety of about $395,000. Clementi Avenue 2. The system excellence had been recognized by serves to provide an effective Workplace Safety & Health Council We have installed ‘Pedestrian Crossing’ monitoring of the health status (WSHC). The LTA is now accredited signs on flashing beacons at zebra of the IRS. as a bizSAFE Service Provider to offer crossings that are along roads bizSAFE Levels 1 to 4 training and where the posted speed is 70 km/h. With so many projects under auditing services. This will make the zebra crossings construction, we continue to raise more conspicuous to motorists safety performance standards on sites. and pedestrians. In 2010, the theme of the 12th Annual Land Transport Authority Annual Report 2010/2011 57
Installation of Half-height fitted with canopies and higher side To spread the word, the LTA distributed Platform Screen Doors at railings. Heavy lorries have to comply flyers and stickers to all existing lorry Elevated MRT Stations with the canopy and higher side railings owners. We have also put up posters To enhance safety on MRT platforms, requirements from 1 August 2011. at foreign worker dormitories to 1.6 m-high platform screen doors are educate workers about safety progressively being installed at all 36 These efforts complement the regulations for lorries carrying workers. elevated MRT stations. To date, 24 measures which were put in place since stations have the new screen doors. 1 September 2009, where front All East-West Line stations will have passenger seats have to be filled up platform screen doors by 2011, and first before workers are allowed to be by 2012, all remaining stations will carried on the decks of the lorries. be completed. We have intensified enforcement More stringent rules for activities against lorry drivers who do lorries carrying workers not observe safety regulations and we To ensure the safety of workers who will continue to sustain this effort. need to travel on lorries in the course Penalties for non-compliance have also of their work, the LTA has implemented been further enhanced with higher fines more stringent measures. and demerit points for greater deterrence from 1 February 2011. From 1 February 2011, all light lorries used to transport workers have to be 58 Land Transport Authority Annual Report 2010/2011 Partnership We work together with our partners to ensure that everybody has a land transport system to be proud of.
31,000 students 50,000 participants 31,000 students attended safety talks conducted by 50,000 people participated in the Circle Line Discovery LTA officers. event held on 4 April 2010 before Circle Line Stages 1 and 2 was operational.
110,000 visitors 3,800 entries The Land Transport Gallery has hosted The LTA received more than 3,800 entries for the Youth 110,000 visitors. for Transport Art Competition. Land Transport Authority Annual Report 2010/2011 59
Total Calls Received by 1800 – CALL LTA
2006 2007 2008 2009 2010 (728,052) (647,837) (824,736) (871,021) (1,018,878)
Number of Friends of LTA
2008 (113)
2009 (266)
2010 (367) 60 Land Transport Authority Annual Report 2010/2011
Partnership Land Transport Authority Annual Report 2010/2011 61
Through the years, Singaporeans Engaging the community • We conducted safety awareness increasingly want to be more involved in To ensure that we keep abreast of talks at Pei Hwa Primary School and policy-making and they want to be issues on the ground, we hold regular Hwa Chong Junior College; heard on issues. We welcome input meetings with grassroots leaders and • We held a community dialogue and feedback from the public because the community. Partnering closely with session at Senja-Cashew Community we believe that the land transport the public, we are able to get feedback Club to update residents about the system in Singapore belongs to the on road and traffic issues that are construction of Bukit Panjang Station people of Singapore. To build a sense specific to the neighbourhoods. as well as the new vehicular flyover of ownership, people need to feel and the widening of Woodlands and attached and invested in our projects. We organised dialogues with Upper Bukit Timah Road. This requires engagement. representatives from schools and places of worship. This enables us For the Downtown Line 3: That is why we have made engagement to work closely with the community • We organised 14 briefing sessions a priority at the LTA and we believe that on issues where traffic and safety for Advisers and grassroots leaders; by working closely with people, we will issues are a perennial concern • We held a station naming exercise in build, not just better infrastructure that to other road users. December 2010 where we received meets their needs but infrastructure over 2,600 entries. that people feel an affinity to and are Private estate residents have not been proud of. left out either. On 27 October 2010, For the Jurong East Modification Project: we had a sharing session with 74 • We conducted eight briefings for Opening of Circle Line members of the Citizens’ Consultative Advisers and key grassroot leaders; 1 & 2 – Discovery event Committee and 32 Neighbourhood • We also joined various grassroots Stages 1 & 2 of the Circle Line, Committees to resolve traffic issues events such as block parties and which opened for revenue service at their private estates. house-to-house visits at Bukit Timah on 17 April 2010, was one of the and Yuhua constituencies; biggest infrastructure projects that We took part in more than 160 • We distributed newsletters to update we completed last year. To introduce community events such as Town stakeholders; residents to the Circle Line, we Days, Carnivals, Community Forums • We joined an inter-agency exhibition organised the CCL Discovery event and Dialogues. We conducted briefings during the Bukit Timah ministerial about two weeks before. This was at Citizens’ Consultative Committee community visit to showcase the an open house event at the 11 new meetings to explain the rationale of scope of works for the JEMP. stations before they were opened. new policies like Distance Fares Aside from games and stage and we took part in ministerial The Marina Coastal Expressway will performances hosted by popular constituency visits. be Singapore’s tenth expressway and celebrities, the public enjoyed free will be an important part of the road rides to familiarise themselves with For the Downtown Line 2: network. Residents attended two the line. • We had regular face-to-face briefings roving exhibitions at Costa Rhu with Grassroot Advisers, grassroots and Waterplace Condominiums The CCL Discovery was very well- leaders, management councils of specially organised to help them better received by the community, with more condominiums, schools, businesses understand the progress of works for than 50,000 participants attending and immediate stakeholders; the Marina Coastal Expressway (MCE). the full day event. • We organised an exhibition at We also printed and published two Tekka Centre to show what the newsletters to update stakeholders new Rochor and Little India about the scope of work for the MCE stations would look like; and to give progress updates. 62 Land Transport Authority Annual Report 2010/2011
Stakeholders around the Woodsville retrieval. This will enable us to process REACHING OUT TO JUNIOR Interchange were updated similarly high volumes of appeals more COLLEGES (JCS) through newsletters and briefings at efficiently and expeditiously. We believe that it is also important to the Project Community and Control help the public, especially our youths, Centre (PC3). Residents and road users 1800-CALL LTA understand the policy considerations affected by the project visited the PC3 The 1800-CALL LTA hotline handles behind Singapore’s land transport to gather information related to the calls from the public regarding land policy. Towards that end, we organised project and provided useful feedback. transport issues. In the past five years, the first Land Transport JC Forum in call volume has increased from August 2010 to help junior college TALK2LTA 728,052 in 2006 to 1,018,878 in principals, teachers and students Last year, the LTA took over the 2010. This increase was largely due understand the economics behind handling of illegal parking from the to the progress of initiatives mapped land transport policy formulation. Traffic Police. In conjunction with this, out under the Land Transport Master Four teaching videos focusing on we launched an online appeal system Plan and to LTA’s assumption of illegal the “Economics of Land Transport in at the Talk2LTA portal in December parking responsibilities from the Traffic Singapore” that were also launched 2010 to handle electronic appeals. Police in 2010. Despite the increase were very well-received as a teaching The system generates electronic in volume, we were able to achieve an aid by the JC teachers and students. acknowledgements to the appellants answering rate of 93 percent against and eases management of appeal the target of 90 percent and an In June, the LTA hosted participants cases through electronic filing and abandon rate of 0.5 percent against from Pre-U Seminar 2010. A video less than 5 percent of total calls. and talk on Land Transport System in Singapore were presented to the students. Land Transport Authority Annual Report 2010/2011 63
LTA also hosted participants of Hwa On 1 April 2011, we launched another staircases, KPE ventilation buildings Chong Young Leaders Summit in July. Facebook page, We Keep Your World and MRT stations. This summit comprised youth leaders Moving (www.facebook.com/ from Asia-Pacific. A presentation of the WeKeepYourWorldMoving) to engage FRIENDS OF LTA Land Transport of Singapore was given people on land transport-related Friends of LTA (FOLTA) consists of a after a screening of the video. This was matters in Singapore. This page group of people in Singapore who are then followed by an interesting question received over 1,000 “likes” in the interested in the land transport system. and answer session with many of the first three months of its launch. Its members come from a wide students raising issues about the cross-section of the community, from current transport system. YOUTH FOR TRANSPORT retirees to students, and from working ART COMPETITION professionals to homemakers. ENGAGING NETIZENS In celebration of the inaugural Youth IN THE CYBERSPACE Olympic Games, the LTA held an art Throughout the year, our Friends took The LTA has also started to use social competition between April and June part in engagement programmes, media platforms such as Facebook, 2010 which attracted more than 3,800 surveys, opinion polls and focus group YouTube and Twitter to reach out to entries for the three categories discussions. This group has become people. The Circle Line’s Facebook – Children, Youth and Open. increasingly important to us and we page (www.facebook.com/CircleLine), The competition served to let the turn to them to gather ground LTA’s Twitter account (www.twitter.com/ public express how public transport sentiments about various land LTAsg) and LTA’s YouTube channel is very much a part of their lifestyle. transport initiatives prior to rollout. (www.youtube.com/ltasingapore) The winning art pieces were displayed FOLTA took part in Focus Group were all launched last year. at selected bus stops, at KPE escape 64 Land Transport Authority Annual Report 2010/2011
Discussions (FGDs) on Distance Fares, LAND TRANSPORT GALLERY PUBLIC TRANSPORT providing input on the clarity of public The Land Transport Gallery is a 700 SECURITY OUTREACH messaging as well as a session to sq m space in Hampshire Road that To encourage commuters to remain discuss public perception of LTA from introduces visitors to Singapore’s land vigilant while travelling on public the perspective of commuters, cyclists, transport history, projects and policy transport, LTA, the security motorists and the general public. rationale. The gallery was launched agencies and the public transport Another FGD was conducted in January 2008 and has attracted operators produce new posters on Taxi Quality of Service 110,000 visitors to date. with security messages. enhancements in September. Going forward, our emphasis is on To reach out to new users of public Over the year, membership in FOLTA reaching out to students. The Art transport, as well as those who would grew to over 360 from 250. Reflection Sessions for young children be using public transport in the near allow them to interpret and draw what future, we worked closely with the FOLTA is an excellent example of how they have learnt and seen in the gallery. schools and focused our efforts of we want to engage interested citizens For older children, Learning Journeys inculcating security awareness in to improve policies and improve the way teach them about the constraints and students in the upper primary and we work to build a better land transport challenges that Singapore has to lower secondary levels. To this end, system for all. overcome and instills in them pride we conducted talks in over 30 schools in our achievements. to about 30,000 students. We also Land Transport Authority Annual Report 2010/2011 65
engaged the schools through Public Transport Programme. For this, workshops and encouraged them to the Dim Sum Dollies were the ‘talents’ make use of the information on public chosen to spread the graciousness transport security that we had put on message. There were online publicity the www.safejourney.sg portal. and messaging in MRT stations, bus interchanges and on trains and buses. We also worked with the public transport operators to brief their shop tenants, cleaning contractors and maintenance companies on the importance of staying vigilant.
Graciousness campaign On 5 September 2010, the LTA collaborated with the Public Transport Council (PTC), SMRT, SBST and the Singapore Kindness Movement to launch the second Graciousness on 66 Land Transport Authority Annual Report 2010/2011 Resilience Our people are our greatest asset. That is why we devote resources to recruiting, cultivating and growing our employees so that we can serve the public better.
800 engineers 3-day festival There are about 800 engineers of various fields A Service Excellence Festival was held to deepen working in the LTA. service excellence awareness amongst staff.
8 open programmes 300 programmes The LTA Academy launched 8 new Professional Open The LTA Academy has designed, conducted and hosted Programmes on a wide range of land transport topics. more than 300 professional programmes covering many facets of urban land transportation. Land Transport Authority Annual Report 2010/2011 67
Senior Officials and Overseas Professionals
LTA Academy has designed, conducted and hosted more than 300 professional programmes for more than 10,000 overseas and local senior officials and professionals from over 100 countries around the world. LTA Staff Strength
2006 2007 2008 2009 2010 2011 (3,470) (3,423) (3,493) (3,825) (4,118) (4,195) 68 Land Transport Authority Annual Report 2010/2011
Resilience Land Transport Authority Annual Report 2010/2011 69
At the LTA, we believe that our staff are As recognition of our excellent people Corporate Risk Map and the revision our greatest resource. We see it as practices, the LTA recently won the of the Risk Assessment Guidelines. a priority to retain them and to continue Best Work-Life Harmony award given investing in them and their capabilities. out during the 2011 HRM Awards – To create a risk-awareness culture We believe that with a group of people Asia’s pre-eminent event for celebrating in the LTA, the RMC Secretariat who are resilient and people-centred, the best HR practices. While we are disseminated information on ERM we will be able to continue building delighted by the awards, we will not policies and procedures through a fully integrated people-centred land rest on our laurels, and we look forward ERM Engagement sessions for staff. transport system that will serve the to building on our success in the year needs of all Singaporeans. ahead, in order to achieve our status Service Excellence Festival as a truly people-centred organisation. In 2010, we launched a 3-day Service To find the right organizational fit for Excellence Festival. The Festival aims people who share our vision, we will Enhanced Enterprise Risk to deepen service excellence be extending the LTA Competency Management (ERM) awareness amongst staff, promote framework to the recruitment of At the LTA, we recognise that we learning and sharing within LTA as potential employees. This will be need to deepen our capabilities in well as with external agencies, implemented progressively from 2011. risk management, horizon scanning and demonstrate management’s and long-range policy research so commitment to service excellence. There will also be an emphasis on that necessary action plans can be The Festival was a success and competency-based development where implemented to meet the diverse was well-received by all. staff can assess their specific learning needs of different sub-segments needs and continuously upgrade of customers. Employability Skills Systems themselves. Concurrently, LTA will For the mature officers in our also look at enhancing job roles As such, we will be enhancing our workforce, we have put in place the where jobs will be reviewed for areas Enterprise Risk Management and Employability Skills Systems (ESS) in which staff can learn new skills horizon scanning capability for the programme, as well as the Continuing and upgrade themselves. benefit of the organisation and for Education Scheme for Mature Officers users of the land transport system (CESMO) to allow them to continuously We will also strive to create a coaching in Singapore. upgrade their knowledge and skills environment by grooming supervisors throughout their LTA career. who are able to help lead and nurture Currently, LTA’s risk management staff and help them realise their fullest is incorporated into the annual The ESS programme offers adult potential. One of the ways we are doing corporate planning process. workers who have missed out on this is through the introduction of We have a Risk Management Steering formal education an opportunity milestone programmes such as the Committee (RMC), chaired by Dr Wu to attain formal qualifications for Management Development Programme, Shen Kong, together with other board their skills and help them become which features leadership modules. members and senior management. more effective at work. The committee reviews and provides Best Work-Life oversight to risk management and CESMO is an LTA scheme to encourage Harmony award business continuity management. mature employees to upgrade The LTA recognises that work-life balance The committee also provides themselves professionally through is the key to sustained engagement and guidance and recommendations part-time academic certification or productivity of the staff. to improve the ERM processes. qualification programmes. The scheme provides sponsorships for employees We have introduced flexible work During the year in review, the RMC aged 50 and above who intend to hours, part-time employment and completed the biennial review of the upgrade themselves through tele-commuting for our staff to enable ERM Manual, the annual review of the programmes leading to formal them to balance their work and family life. qualifications. Through this scheme, 70 Land Transport Authority Annual Report 2010/2011
the LTA hopes to prepare staff with In addition, it developed the commuter programme. The MSc UTM programme the necessary skill-sets for the data hub, which together with the provides holistic and rigorous post- current and even their second transport database, houses various graduate training in urban transport career upon retirement. transport, energy and environmental that covers the entire spectrum of statistics. This will help the LTA identify policy, planning and management The LTA is committed to the trends and anticipate challenges. in sustainable land use, transport re-employment of retired staff. economics and infrastructure financing. Staff may be re-employed by the LTA The Strategic Research Projects Classes commenced in July 2010 and in new capacities. Division, on the other hand, focuses were facilitated by industry experts on collaborative applied research with such as Professor Anthony May, For our efforts to help our older universities and research institutes Professor Vukan Vuchic and Professor employees, the LTA was awarded on data analytics, behavioral studies Kim Kwang Sik. the Best Mature Workforce Practices and clean technology. at the 2011 HRM Awards. SECOND WORLD URBAN Last year, it completed one emission TRANSPORT LEADERS SUMMIT SUSTAINABLE TRANSPORT study and started three others. In June / July 2010, the LTA The LTA is actively engaged in both The division also ran the Diesel Academy organised the 2nd World policy and applied research on Particulate Filter (DPF) Trial project Urban Transport Leaders Summit sustainable transport solutions and supported the Electric Vehicles in co-location with the World Cities and travel behaviour. Task Force’s initiatives in setting up Summit and Singapore International an electrical charging infrastructure Water Week. Under the theme Last year, the Research and for EV test-bedding. Finally, it also “Transforming Urban Transport Publications division focused on worked with various departments for Liveable and Sustainable Cities”, data-mining, travel surveys and at the Nanyang Technological University the Summit discussed transport benchmarking. It conducted the to develop a fuel cell-powered bus. issues facing rapidly growing cities Annual Travel Survey 2010 which around the world and advocated provided insights into travel patterns. LTA-UNISIM COURSE the latest approaches and initiatives The division also produced research In February 2010, the LTA Academy to address them. More than 300 papers on cycling behaviour, policy and the SIM University (UniSIM) jointly delegates gathered to discuss and and safety, and on the comparison launched the region’s first Master exchange solutions, ideas and best of overseas and local public of Science in Urban Transport practices in transforming urban transport operators. Management (MSc UTM) degree transport during the Summit. Land Transport Authority Annual Report 2010/2011 71
LTA Subsidiaries
MSI Global Jakarta China Ove Arup & Partners International Ltd MSI provided the E&M project MSI Global is a consultancy set up (Arup) secured a contract with PT MRT management and consultancy services by the LTA to provide land transport Jakarta to provide Technical Advisory to the Shanghai Metro Line 10 project. solutions around the world, tapping Consultancy Services for the Basic The metro line was completed and on the expertise developed by the LTA. Engineering Design for Phase 1 of the opened for revenue service last year. Over the last year, MSI Global has been Jakarta MRT System. MSI was busy with projects in Southeast Asia, appointed by Arup as a sub-consultant In Nanjing, MSI collaborated with China and Europe. to establish Systems Assurance and the Singapore Corporation Enterprise System Integration (SA / SI) processes and completed the provision of Bangkok and to provide technical advice on SA / a consultancy study for the Nanjing MSI successfully designed, tested, SI, where required. Urban Transport Master Plan Study installed and deployed the Automatic for the Nanjing Planning Bureau. Fare Collection (AFC) system for the Ho Chi Minh City Bangkok Mass Transit System’s (BTS) MSI assisted client JGC Corporation MSI is completing an assessment and two additional stations on the Thon in its tender bid to provide E&M improvement study of the existing Buri extension. systems for Ho Chi Minh City Metro major traffic junctions and road Line 1. Utilising MSI’s expertise in rail networks within the Putou District in MSI has been contracted to extend technology and construction, MSI Zhoushan for the Zhoushan Putuo BTS’s AFC system to a further five supported JGC in its assessment District Government. stations on the Sukhumvit extension of proposals and construction to Soi Bearing. It will be delivering methodologies proposed by its Dublin the completed works by the fourth sub-contractors to be adopted for As a subcontractor, MSI developed, quarter of 2011. Extension works the project. tested, installed and deployed the include new front-end and backend Clearinghouse application software software for Automatic Gates, Station Singapore for IBM Ireland last year. This is for Data Concentrators, POS Terminals With the move to distance-based fares, the Dublin Integrated Ticketing System. and the Central Computer. Singapore’s AFC system known as The project is now in the defects Symphony for e-Payments (SeP) had to liability and maintenance phase. As part of a consortium, MSI will be re-tooled with a new computational modify the BTS’ existing AFC system framework. This new framework was World Urban Transit to incorporate a common stored value added to SeP in July 2010 and was Conference 2010 card to be launched soon for Bangkok’s successfully deployed island-wide The World Urban Transit Conference metro system. The project is scheduled overnight with the full support from (WUTC) 2010 was jointly organised for completion by the second quarter the MSI Maintenance team. by the LTA Academy, Association of 2011. of Consulting Engineers Singapore MSI also provided software services (ACES) and MSI Global last year. For Bangkok’s Bus Rapid Transit (BRT) to upgrade the Electronic Parking It was supported by the Ministry of system, MSI completed the delivery System to accept CEPAS cards and Transport, the Land Transport Authority, of the AFC system application is now in the process of introducing the Building Construction Authority, the software last year. additional features. Institute of Engineers, the Singapore Institute of Architects, the Institution of Engineering & Technology (Singapore Network), the Tunnelling and 72 Land Transport Authority Annual Report 2010/2011
Underground Construction Society TransitLink During the first week of implementing Singapore and the Singapore Exhibition Distance Fares, the centre experienced and Convention Bureau. TransitLink is licensed by the Public a 30 percent surge in calls. Despite Transport Council to provide ticket this, TransitLink was able to maintain The conference was held from 20th payment services for transit operations. the service level of the centre at 85 to 22nd October 2010 at Resorts World As the transit acquirer for Singapore’s percent. TransitLink also made sure Sentosa. It featured six prominent public transport system, it processes it was able to handle dialect-speaking keynote speakers – Prof Vukan Vuchic, and clears transit transactions and also commuters. To assist commuters Ms Barbara A. Nadel, Mr Lim Eng acts as an agent for card managers, further, TransitLink also extended Hwee, Dr Laurent Fourtune, Prof Brian providing card sales, top-ups, the operating hours of ticket offices. Mellitt and Mr T.C Chew – who shared replacements and refunds. their wealth of experience and BUS STOP DISTANCE REFUND expertise at the conference. The On 30 April 2010, the LTA acquired TransitLink assisted in managing conference attracted a total of 682 TransitLink in an effort to make refunds to the public for the Bus Stop international and local delegates. Singapore’s public transport system Distance Refund. To ensure that the more people-centred, robust and refund process was seamless and The conference was Singapore’s largest multi-faceted. TransitLink is now hassle-free, TransitLink used its transit exhibition, highlighting and a wholly-owned subsidiary of LTA. self-help machines – Add-Value showcasing engineering breakthroughs Machine (AVM) – available around the and new technologies within the public DISTANCES FARES island to provide refunds to commuters. transport industry. There were over 65 Last year, TransitLink’s Customer exhibition booths and more than 3,000 Relations Centre played an important To get a refund at the AVMs, a people visited the exhibition. role in communicating with the public commuter simply placed his CEPAS about the new Distance Fares scheme. card onto the card reader on the AVM Land Transport Authority Annual Report 2010/2011 73
and select the “Bus Stop Distance Transport and Concession to top-up these cards. Top-ups were Refund” icon on the screen. The Pass Vouchers subsequently available at all system will automatically check and Previously, only grassroots TransitLink’s self-help AVMs. credit the total eligible refund amount organisations and government agencies into the card. were able to purchase transport Service Excellence Journey vouchers to help needy cope with To improve customer service, TransitLink also improved its Interactive transport costs. However, last year, TransitLink embarked on a Service Voice Response System so that TransitLink opened up the purchase of Excellence Journey. As part of this commuters could verify if any refunds these vouchers to other organisations. journey, TransitLink developed new were due to them from the comfort of TransitLink also took the initiative to corporate statements with a focus their homes before proceeding to produce Concession Pass Vouchers for of providing more integrated and collect their refunds. the Ministry of Education under its innovative customer service. Financial Assistance Scheme for needy The company launched a new logo ePark and Ride Scheme students. With this Concession Pass which better reflects TransitLink’s To further promote the Park and Ride Voucher, students are able to mission of “Connecting our diverse scheme, TransitLink worked with the conveniently collect their monthly partners and customer through LTA to launch the ePark and Ride passes at the ticket offices. integrated services and solutions. Scheme. Since 15 June 2010, Adding value always.” motorists have been able to buy their NETS FlashPay Park and Ride sets online from the NETS partnered with TransitLink to TransitLink website. Motorists are now introduce NETS FlashPay, an alternative able to check availability, book and pay stored-value CEPAS card for usage on for the set from home. They only need public transport. TransitLink’s ticket to go to the ticket office to pick up their offices were the first places to sell and season parking ticket decal. 74 Land Transport Authority Annual Report 2010/2011
EZ-Link EZ-Link has also been busy extending From February 2011, ez-link card the use of the ez-link cards. Since payments have been accepted EZ-Link is a wholly-owned subsidiary March 2010, EZ-Link has worked with at over 170 CEPAS compliant car of the LTA and is regulated by the private bus operators to enable the parks. Another 300 plus car parks Monetary Authority of Singapore and cashless collection of fares through are expected to be join in by mid-June the Public Transport Council. It is EZ-Link fare readers. 2011 following their upgrading. responsible for the sale, distribution and management of ez-link cards as In January 2011, EZ-Link and EZ-Link has also joined the consortium well as processing the clearing and Travelmania launched the Go Singapore consisting of DBS Bank, StarHub, settlement of all ez-link card Pass. This is a special ez-link purse MasterCard and Gemalto to trial Near transactions generated in both the which allows tourists to travel on public Field Communications (NFC) in both transit and non-transit sectors. transport and also enter tourist retail and transit locations. The NFC attractions around Singapore such as product has an ez-link purse and In 2010, EZ-Link began to work towards Universal Studios, Sentosa, Underwater Paypass wallet in one chip and can extending the use of ez-link cards World, the Singapore Zoological be used in over 40 types of phones. beyond public transport fare payments Garden, the Night Safari and the The trial is currently ongoing. by getting merchants to accept ez-link Singapore Flyer. By using this card, payments. Over 15,000 terminals were tourists can save up to 40 percent To increase its sales touchpoints for deployed to various lifestyle merchants compared to paying for entry into all motorists ez-link cards have gone on around Singapore. these attractions individually. sale at all 7-Eleven convenience stores since July 2010. This was expanded Land Transport Authority Annual Report 2010/2011 75
to all 7-Eleven@Shell outlets from people to view and print the last 30 February 2011, totaling to over 550 transactions done on the ez-link purse, new sales locations. From January apart from using the EZ-Online website 2011, Singapore Post offices also with an EZ-Link card reader. started selling ez-link cards at their 62 outlets islandwide. In a move to improve its customer service refund process, EZ-Link made EZ-Link collaborated with OCBC Bank it possible for customers to get a to provide card services at more than refund on their ez-link cards directly 580 OCBC ATMS. These services to their DBS / POSB Account from include the top-up and refund of the April 2010. ez-link purse via OCBC Bank accounts, viewing and printing of the last 30 From May 2010, AMEX cardholders transactions of the purse and the have been able to apply for the updating of the purse using Visa or EZ-Reload – an auto-load service. MasterCard through the Top & Tap This was previously only available service on EZ-Link’s website, for Visa / MasterCard / Diners or through OCBC Mobile Banking. cardholders and DBS / POSB bank account holders. SMS Notifications OCBC ATMs are the first refund points for EZ-Reload services also began outside of transit locations and they in August 2010. This gives ez-link are currently the only channel for cardholders more options besides just receiving email and mail notifications. 76 Land Transport Authority Annual Report 2010/2011
Major Contracts Awarded in FY10/11
RAIL PROJECTS
Contract Project Description Name of Contractor/ No. Consultant
Downtown Line 910A Trackwork for Downtown Line Stage 3 CTCI Corporation 928 Construction and Completion of Bedok Town Park Station and Sato Kogyo (S) Pte Ltd Associated Tunnels for Downtown Line Stage 3 929A Construction and Completion of Tunnels Between Ubi and Kaki Bukit Nishimatsu Construction Co Ltd Stations and Reception Tunnels for Downtown Line Stage 3 930 Construction and Completion of Ubi Station and Associated Tunnels SK Engineering and For Downtown Line Stage 3 Construction Co., Ltd 932 Construction and Completion of Mattar Station and Associated Tunnels Sato Kogyo (S) Pte Ltd for Downtown Line Stage 3 937B Design, Construction and Completion of Tai Seng Facility Building Singapore Piling & Civil Engineering Pte Ltd 937BI Instrumentation and Monitoring Works for Contract 937B – Design, GeoApplication Engineers Construction and Completion of Tai Seng Facility Building Pte Ltd 937BQP Appointment of Consultant for Supervision of Contract 937B – Design, CKM Consultants Pte Ltd Construction and Completion of Tai Seng Facility Building 938A Supply of Earth Pressure Balance Machines Herrenknecht Asia Headquarters Pte Ltd 938B1 Supply of Earth Pressure Balance Machines Shanghai Tunnel Engineering Co. Ltd 938B2 Supply of Earth Pressure Balance Machines Shanghai Tunnel Engineering Co. Ltd 972A Provision of AFC Gates for Downtown Line Thales Security Asia Pte Ltd 9081C Sewer Diversion Works (Package C) Swee Hong Engineering Construction Pte Ltd 9082 Road Diversion Work at MacPherson Estate and Ubi Avenue 2 CHC Construction Pte Ltd for Downtown Line 3 9083 Temporary Road Widening Works at Kaki Bukit Estate Ah Boon Civil Engineering & for Downtown Line 3 Building Contractor Pte Ltd 9085 Temporary Road Connecting Upper Changi Road East and Changi South Precise Development Pte Ltd Avenue 1 for Downtown Line Stage 3 9183 Work Injury Compensation / Employer’s Liability Insurances First Capital Insurance Limited for Downtown Line 3 9188B1 Appointment of Consultant for Supervision of Contracts 929A and 928 ECAS-EJ Consultants Pte Ltd Land Transport Authority Annual Report 2010/2011 77
Contract Project Description Name of Contractor/ No. Consultant 9188B2 Appointment of Consultant for Supervision of Contracts 929 and 930 Tritech Consultants Pte Ltd 9189B1 Instrumentation and Monitoring for Contracts 929A and 928 Tritech Engineering & Testing (Singapore) Pte Ltd 9189B2 Instrumentation and Monitoring for Contracts 929 and 930 Tritech Engineering & Testing (Singapore) Pte Ltd 9188B3 Appointment of Consultant for Supervision of Contracts 931 and 932 R. J. Crocker Consultants Pte Ltd 9189B3 Instrumentation and Monitoring for Contracts 931 and 932 Soil & Foundation Pte Ltd 9081A Sewer Diversion and Ancillary Works (Package A) Swee Hong Engineering Construction Pte Ltd 9081B Sewer Diversion Works (Package B) Jin Choon Civil Engineering Pte Ltd 9305 Design and Construction of Temporary Operational Control Centre, Tai Yong Construction Pte Ltd Test Track Control Room, Training, Development and Associated Rooms for DTL1
Thomson Line 2101 Architectural and Engineering Consultancy Services for the Proposed T Y Lin International Pte Ltd / Thomson Line (TSL) – Depot Ong & Ong Pte Ltd 2102 Architectural and Engineering Consultancy Services for the Proposed Arup Singapore Pte Ltd and Thomson Line (TSL) – Mainline Package A Aedas Pte Ltd 2103 Architectural and Engineering Consultancy Services for the Proposed T Y Lin International Pte Ltd and Thomson Line (TSL) – Mainline Package B DP Architects Pte Ltd 2104 Architectural and Engineering Consultancy Services for the Proposed Aecom Singapore Pte Ltd and Thomson Line (TSL) – Mainline Package C SAA Architects Pte Ltd 2105 Architectural and Engineering Consultancy Services for the Proposed Arup Singapore Pte Ltd and Thomson Line (TSL) – Mainline Package D Aedas Pte Ltd 2106 Electrical and Mechanical Consultancy Services for the Proposed Parsons Brinckerhoff Pte Ltd Thomson Line – Depot and Northern Section Rapid Transit System of Singapore 2108 Security and Protective Design Consultancy Services for the Proposed Arup Singapore Pte Ltd Thomson Line (TSL) 2111 Site Investigation Works for LTA Projects (4) Soil Investigation Pte Ltd 78 Land Transport Authority Annual Report 2010/2011
Major Contracts Awarded in FY10/11
RAIL PROJECTS
Contract Project Description Name of Contractor/ No. Consultant
Other Rail Projects 8356 Enhancement and Rectification Works to Existing MRT Stations / Depot Lip Guan Construction Pte Ltd 8115 Feasibility Study of 2-Car Operation for Sengkang and Punggol Light Mitsubishi Heavy Industries, Ltd Rapid Transit System / Mitsubishi Corporation Consortium 8116 Implementation of Vehicle Soft Stopping Control at Sengkang and Mitsubishi Corporation and Punggol Light Rapid Transit System Mitsubishi Heavy Industries, Ltd Consortium 716C Construction of Additional Tracks at the North-East Line Depot and 50M Alstom Transport S.A. / Alstom Overrun at HarbourFront Station Transport (S) Pte Ltd 7073A Video Surveillance System Enhancement for North-East Line Trains NEC Asia Pacific Pte Ltd 1592B Platform Screen Doors Singapore Technologies Electronics Limited
Total awarded sum ($) for rail projects $1.09 billion Land Transport Authority Annual Report 2010/2011 79
Road projects
Contract Project Description Name of Contractor/ No. Consultant
Marina Coastal Expressway 461 Tunnel Ventilation & Environmental Control Systems for Voltas Limited Marina Coastal Expressway 462 Fire Protection System for Marina Coastal Expressway Linkforce Pte Ltd 463 Electrical System for Marina Coastal Expressway Gammon Pte Limited
Roads Construction / Development ER183 Proposed Pedestrian Overhead Bridge at Bukit Timah / Shincon Industrial Pte Ltd Dunearn Road Near Botanic Gardens ER201 Widening of Old Choa Chu Kang Road from Sungei Tengah Road Or Kim Peow Contractors To Lim Chu Kang Road (Private) Limited ER256 Design and Construction of Eco-Bridge across BKE Linking Eng Lee Engineering Pte Ltd Nature Reserves ER290IM Supply, Installation and Monitoring of Instruments for Ryobi Geotechnique Sentosa Gateway Tunnel International Pte Ltd ER295 Construction and Completion of Sentosa Gateway Tunnel Along Sato Kogyo (S) Pte Ltd Sentosa Gateway ER295QP Appointment of Qualified Person (Supervision) for Contract ER295 CKM Consultants Pte Ltd – Construction and Completion of Sentosa Gateway Tunnel Along Sentosa Gateway ER307 Proposed Covered Ramps to Existing Pedestrian Overhead Bridge Frontbuild Engineering & (Package 3) Construction Pte Ltd ER318 Covered Ramps at Existing Pedestrian Underpass (Package 2) Zhengda Corporation Pte Ltd ER337 Upgrading of Underground Link Between Orchard MRT and Tangs Plaza McConnell Dowell South East Asia Pte Ltd ER337IM Instrumentation and Monitoring for Contract ER337 “Upgrading of the Soil & Foundation Underground Link Between Orchard MRT and Tangs Plaza” (Pte) Ltd ER337QP Appointment of Qualified Person (Supervision) [QP(S)] for Contract Ronnie & Koh Consultants ER337 “Upgrading of the Underground Link Between Orchard MRT Pte Ltd and Tangs Plaza” 80 Land Transport Authority Annual Report 2010/2011
Major Contracts Awarded in FY10/11
ROAD PROJECTS
Contract Project Description Name of Contractor/ No. Consultant ER338 Widening of Boon Lay Way from Corporation Road to Jalan Boon Lay Ah Boon Civil Engineering & Building Contractor Pte Ltd ER355 Widening of Jalan Terusan Chan & Chan Engineering Pte Ltd ER356 Access Road to Changi North Industrial Park Koon Construction & Transport Co. Pte Ltd ER357 Access Road Connecting Faber Walk to Commonwealth Avenue West Quek & Quek Civil Engineering Pte Ltd ER358 Access Road Connecting from International Business Park Eng Lee Engineering Pte Ltd to Boon Lay Way ER361 Widening of Keppel Viaduct Singapore Piling & Civil Engineering Pte Ltd ER362 Junction Improvement at Ayer Rajah Expressway / South Buona Vista Hexagroup Private Limited Road / North Buona Vista Road ER363 Diversion of ECP at Marina South (Phase 2) KTC Civil Engineering & Construction Pte Ltd ER372 Road Works at Junction of (1) Bukit Batok Road / Brickland Road / Megastone Holdings Bukit Batok West Avenue 5 (2) Jalan Ahmad Ibrahim / Jurong Pier Road Pte Ltd
Road Maintenance / Management RP170 EMAS Vehicle Recovery Services (Expressways) Automobile Association of Singapore RP180C Ad Hoc Repairs and Upgrading of Roads, Road Related Facilities and Eng Lam Contractors Road Structures in Central Sector for a Period of 39 Months Co (Pte) Ltd RP180NE Ad Hoc Repairs and Upgrading of Roads, Road Related Facilities and Samwoh Corporation Road Structures in North-East Sector for a Period of 39 Months Pte Ltd Land Transport Authority Annual Report 2010/2011 81
Contract Project Description Name of Contractor/ No. Consultant RP180NW Ad Hoc Repairs and Upgrading of Roads, Road Related Facilities and Eng Lam Contractors Co Road Structures in North-West Sector for a Period of 39 Months (Pte) Ltd RP180SE Ad Hoc Repairs and Upgrading of Roads, Road Related Facilities and Samwoh Corporation Road Structures in South-East Sector for a Period of 39 Months Pte Ltd RP180SW Ad Hoc Repairs and Upgrading of Roads, Road Related Facilities and Samwoh Corporation Road Structures in South-West Sector for a Period of 39 Months Pte Ltd RP181E Inspection of Roads and Road Structures in East Sector for a Period CPG Laboratories Pte Ltd of 36 Months RP181W Inspection of Roads and Road Structures in West Sector for a Period CMP Consulting Engineers of 36 Months RP182E Planned Maintenance of Expressways, Road Related Facilities Ley Choon Constructions and and Road Structures Engineering Pte Ltd / Gim Tian Civil Engineering Pte Ltd RP182RE Planned Maintenance of Roads, Road Related Facilities and Road Megastone Holdings Structures in East Sector Pte Ltd RP182RW Planned Maintenance of Roads, Road Related Facilities and Road Ley Choon Constructions and Structures in West Sector Engineering Pte Ltd / Gim Tian Civil Engineering Pte Ltd Joint Venture RP188 Principal Inspection of Culverts CMP Consulting Engineers RP190 Maintenance of E&M Services for Central Expressway Tunnels, CPG Facilities Management Fort Canning Tunnel and Facilities Buildings Pte Ltd RP191 Replacement and Maintenance of Escalators at Pedestrian Overhead XJ Elevator Pte Ltd Bridges and Underpasses RP198 Works for Give Way to Buses Scheme Asphalt Specialist Services Pte Ltd RP200E Term Contract for Upgrading Directional and Traffic Sign in East Double-Trans Pte Ltd Sector of Singapore 82 Land Transport Authority Annual Report 2010/2011
Major Contracts Awarded in FY10/11
ROAD PROJECTS
Contract Project Description Name of Contractor/ No. Consultant RP200W Term Contract for Upgrading Directional and Traffic Sign Sing Tec Development in West Sector of Singapore Pte Ltd RP203 Principal Inspection for Road Structures Along Major and Minor Roads CMP Consulting Engineers RP206 LTA Traffic News MediaCorp Pte Ltd RP209 Conducting Traffic Survey CPG Laboratories Pte Ltd
Transport Technology / Road Pricing / Enforcement IT159 IT Support and Maintenance for ERP and VEP / NCS Pte Ltd TOLL Computer Systems TT156A Agreement for Processing of ERP Transactions by Network for Electronic Network for Electronic Transfers (Singapore) Pte Ltd Transfers (Singapore) Pte Ltd TT163 Traffic Data Collection Citycab Pte Ltd TT165 Agreement for 500,000 Type B Smart Cards Watchdata Technologies Pte Ltd TT167 Provision of SPMS Maintenance NCS Pte Ltd VT300 Agreement for Provision of Autopass Cards and Provision of CashCard Network for Electronic Services for Automated VEP / toll System Transfers (Singapore) Pte Ltd VT315 Provision of Software, Hardware and Related Works (Distance Fare) Transit Link Pte Ltd VT316 Hosting, Operation and Maintenance for Bus Arrival Information System Steria Asia Pte Ltd VT326 Provision of Traffic Wardens for Enforcement Duty United Premas Limited VT330 Proposed Jurong East Temporary Bus Interchange Sato Kogyo (Singapore) Pte Ltd VT335 Provision of CEPAS 2.0-Compliant Autopass Cards for Automated Network for Electronic VEP / TOLL System Transfers (Singapore) Pte Ltd Land Transport Authority Annual Report 2010/2011 83
Contract Project Description Name of Contractor/ No. Consultant
Barrier Free Accessibility VT297C BFA (Barrier-Free Accessibility) Enhancements to Existing Bus Full House Building Interchanges & Terminals (Package 3) Construction Pte Ltd VT297D BFA (Barrier-Free Accessibility) Enhancements to Existing Bus Full House Building Interchanges & Terminals (Package 4) Construction Pte Ltd
Total awarded sum ($) for road projects $ 622 million
Total for Rail and Roads $1.7 billion 84 Land Transport Authority Annual Report 2010/2011
Major Contracts to be Awarded in FY11/12
RAIL PROJECTS
Rail Contract No. Construction and Completion of MacPherson Station and Associated Tunnels C931 for Downtown Line Stage 3
Construction and Completion of Bencoolen Station for Downtown Line Stage 3 C936
Appointment of Consultant for Supervision of Contracts 935 and 936 C9188A2
Instrumentation and Monitoring for C935 and C936 C9189A2
Civil and Track Works for A&A Works at Bishan and Ulu Pandan Depots C1750
Construction and Completion of Sungei Road Station and Associated Tunnels C935 for Downtown Line Stage 3
Construction and Completion of Expo Station and Overrun Tunnel for Downtown Line Stage 3 C922
Appointment of Consultant for Supervision of Contracts 922 and 923 C9188C1
Appointment of Consultant for Supervision of Contracts 926 and 927 C9188C3
Construction and Completion of Tampines West Station and Associated Tunnels C926 for Downtown Line Stage 3
Construction and Completion of Bedok Reservoir Station and Tunnels C927 for Downtown Line Stage 3
Construction and Completion of Kaki Bukit Station for Downtown Line Stage 3 C929
Construction and Completion of Kallang Bahru Station for Downtown Line Stage 3 C932A
Instrumentation and Monitoring for C926 and C927 C9189C3
Instrumentation and Monitoring for C922 and C923 C9189C1
Instrumentation and Monitoring for C932A C9189A4
Appointment of Consultant for Supervision of Contract 932A C9188A4
Construction and Completion of Tampines East Station and Tunnels C925 for Downtown Line Stage 3
Construction and Completion of Tampines Central Station for Downtown Line Stage 3 C925A
Construction and Completion of River Valley Station and Associated Tunnels C937 for Downtown Line Stage 3 Appointment of Consultant for Supervision of Contracts 923A, 925 and 925A C9188C2 Appointment of Consultant for Supervision of Contract 937 C9188A1 Land Transport Authority Annual Report 2010/2011 85
Rail Contract No. Construction and Completion of Upper Changi Station and Tunnels C923 for Downtown Line Stage 3
Construction and Completion of Tunnels Between Tampines East Station C923A and Upper Changi Station for Downtown Line Stage 3
Construction and Completion of Jalan Besar Station and Associated Tunnels C933 for Downtown Line Stage 3
Appointment of Consultant for Supervision of Contract 933 C9188A3
Instrumentation and Monitoring for C937 C9189A1
Instrumentation and Monitoring for C923A, C925 and C925A C9189C2
Instrumentation and Monitoring for C933 C9189A3
Tuas West Extension C1685 – C1689
Depot Equipment for Tuas West Extension C1681
Half-Height Platform Screen Doors for Tuas West Extension C1669
Replacement of Signalling System for NSEW lines C1652A
Signalling System for Tuas West Extension C1652B
Addition and Alteration Works at Bishan Depot and Ulu Pandan Depot (Signalling System, C1752, C1753, C1760 Power Supply System & Communications System)
Operation of the Downtown Line C900
Increasing System Capacity of North-East Line (Trains, Signalling System, Integrated C751C, C752A, C755A, Supervisory Control System & Communications System) C760A
Increasing System Capacity of North-East Line (Power Supply System) C759A
Increasing System Capacity of Circle Line (Trains, Electrical & Mechanical Systems) C830C, C830B
Building Services Consultancy for Thomson Line (Southern Section) C2107
Building Services for Downtown Line Stage 2 C973C, C975C, C978C
Building Services for Downtown Line Stage 3 C973D, C975D, C978D
Building Services for North South Line Extension C1563, C1565 86 Land Transport Authority Annual Report 2010/2011
Major Contracts to be Awarded in FY11/12
ROAD PROJECTS
Road Contract No. Sentosa Gateway ER296
Sentosa Gateway (E&M Systems & Building Services) ER291, ER292A, ER292B
Seletar Aerospace Park ER368 & ER369
Improvement to Newton Flyover ER381
System Evaluation Test for the Next Generation ERP System TT112
CTE Upgrading (Plant Monitoring & Communication Systems, Fire Protection System, EMAS RP215, RP217, TT171, Front End Logical Servers and EMAS Central Computer System & i-transport Platform) TT172
CTE Upgrading (Electrical System) RP216
EMAS Enhancement (2 E&M Systems contracts) TT185 Commuter Facilities Projects Design & Build of Enhancement to Existing MRT / LRT Stations and C1338A, C1338B Adjacent Commuter Facilities
Contract for provision of lifts to 6 POBs C1342B
Proposed Covered Pedestrian Overhead Bridge, Covered Linkway and Bus Shelter ER377 at Upper Paya Lebar Road near Rochdale Road
Contracts for Additional Bicycle Racks at Existing MRT C1346A
Contracts for Design and Construction of Cycling Path Networks RP228A
Contracts for providing connectivity to Clementi, Commonwealth Queenstown MRT not available as yet
Contracts for Ramps at Existing Pedestrian Underpass (Package 3) not available as yet
Contracts for Covered Ramps to Existing POBs (Packages 7 & 8) not available as yet
Contracts for Covered Ramps and Cover Over to existing POBs (Packages 4, 5, 7 & 8) not available as yet Land Transport Authority Annual Report 2010/2011 87 88 Land Transport Authority Annual Report 2010/2011
Awards Won by LTA in FY10/11
In the 12 months under review, the LTA received a number of awards. These awards demonstrate that we are an organisation which always strives to achieve the highest standards.
PUBLIC SERVICE PREMIER AWARD In May 2010, the LTA won the Public Service Premier Award. The Award recognises the LTA’s efforts as a public agency in maintaining the highest levels of organizational excellence, and can now be added to its other achievements – such as the Singapore Quality Award and Innovation Excellence Award.
CIRCLE LINE WINS THE GREEN MARK GOLD AWARD The BCA-LTA Green Mark for Rapid Transit System (RTS) was developed to provide a holistic approach in evaluating and rating the environment performance of RTS for existing and future lines. Awarded by the Building and Construction Authority, the Circle Line won the Green Mark Gold Award for its environmentally-friendly features e.g. The regenerative braking system and the energy-conserving escalators.
PUB WATERMARK AWARD 2010 The Watermark Award was introduced in 2007 to recognize individuals and organisations for their outstanding contributions and commitment to protect and raise awareness of Singapore’s precious water resources. The LTA is committed to ensuring that construction works have Land Transport Authority Annual Report 2010/2011 89
minimal impact on the environment. • Green Pavement – Sustainable Singapore Sustainability As a result of our continued efforts, Roads using Recycled Materials Awards 2010 – Green IT the LTA was the only public agency • MyTransport.SG: Your Transport category among the nine recipients of PUB’s Companion Organised by the Singapore Watermark Award 2010. Business Federation, the Green Merit Awards IT awards recognize the efforts Multiple Accolades • MobileP@y: Purchase your e-Day of Singapore-based enterprises that for PLANET Licences on-the-move have adopted holistic green IT solution. Launched in July 2010, the Planning • Energy Efficient and Sustainable Among the LTA’s green initiatives are for Land Transport Network (PLANET) Design for First Underground 66 kV the adoption of Energy Star compliant is a sophisticated data warehouse that Substation in Singapore computers, Green Hours@LTA, serves as the platform for policy • Noise Enclosure for a Friendlier use of energy-efficient technologies analysts, transport planners, research Environment and inverter systems to regenerate analysts, bus and transit regulators • Development of Anti-Stick Paint energy from train braking, as well as to perform advanced data analytics for Road Facilities close monitoring of the organisation’s in the development and fine-tuning • Green Man Plus – More Crossing energy usage. of land transport policies. To-date, Time for Elderly Pedestrians Using PLANET processes over 12 million A Single Transit Card daily public transport records, and supports queries on more than 4.0 HRM Awards for Excellent billion records. People Practices At the LTA, work-life balance is the PLANET has received recognition at the key to sustained engagement and CIO Asia Awards, the Computerworld productivity of the staff. To develop the Enterprise Intelligence Awards mature officers in the workforce, the (Government and Non-Profit) and LTA has put in place the Employability the highly coveted Gartner Business Skills Systems programme, as well as Intelligence Excellence Awards. the Continuing Education Scheme for Matured Officers to allow them to apply MOT Minister’s continuous learning throughout their Innovation Awards careers with the LTA. The LTA won four Distinguished and five Merit Awards at the Minister’s In recognition of the LTA’s excellent Innovation Awards 2010. people practices, the HRM Awards – Asia’s pre-eminent event for Distinguished Awards recognising the best HR practices – • B2C: The Recyclable Bio Ball conferred the Best Work-Life Harmony Filtration System and Best Mature Workforce Practices • Integrated Distance-Based Fare Awards to the LTA. Charging for both the Bus and Rail System 90 Land Transport Authority Annual Report 2010/2011
Significant Events
APRIL 2010 popular sites. Car owners can also The LTA implemented a new vehicle More than 50,000 members of the conveniently make online transactions quota system methodology, which will public were treated to free rides and with the introduction of the new see COE quotas being announced in performances along the Circle Line booking system on 15 June 2010. January and July every year. (from Dhoby Ghaut to Bartley) stations as part of the Circle Line Discovery The LTA won the prestigious Public To ensure the safety of pedestrians Open House held on 4 April 2010. The Service Premier Award. and cyclists, the LTA launched its highlight of the event was the Circle first dedicated cycling path in Line Charity Runway fashion show, JUNE 2010 Tampines, followed by Taman which, with the support of SMRT, The LTA signed a Memorandum of Jurong in January 2011. Citibank, Geylang Serai Citizens’ Understanding with Dubai’s Roads & Consultative Committee and CityLink Transport Authority – a move that will To further enhance the safety of Mall, raised a total of $102,000 for the see both organisations sharing workers on lorries, a workgroup led LTA Cares Fund. expertise in land transport by the LTA and the Ministry of development. Manpower suggested more vehicle- Eleven Circle Line MRT stations – safety related measures, enforcement Dhoby Ghaut, Bras Basah, Esplanade, More than 300 delegates gathered and penalties, and public education. Promenade, Nicoll Highway, Stadium, in Singapore for the 2nd World Urban Mountbatten, Dakota, Paya Lebar, Transport Leaders Summit, organised Project PLANET – a time-saving MacPherson and Tai Seng – opened by the LTA Academy, to discuss and data analysis tool – was launched for passenger service on 17 April 2010. exchange solutions, ideas and best by the LTA. practices in transforming urban MAY 2010 transport. AUGUST 2010 To encourage more car owners to The One.Motoring portal, providing switch to public transport, the LTA JULY 2010 live traffic images and e-services, made enhancements to the Park & The LTA rolled out Distance Fares – celebrated its 10th anniversary in Ride Scheme, such as increasing the a new fare system based on the August 2010. This portal was one number of Park & Ride lots near overall distance travelled, on the bus, of the three Outstanding Award winners LRT and MRT. of the inaugural Singapore Government Web Excellence Awards presented in May 2010. Land Transport Authority Annual Report 2010/2011 91
Special Youth Olympic Lanes were OCTOBER 2010 Half-height platform screen doors were implemented on seven expressways The LTA hosted the World Urban Transit installed at Bedok and Paya Lebar MRT and 15 arterial roads during the Conference where 600 delegates from stations to enhance commuter safety. inaugural Youth Olympic Games 20 countries discussed and exchanged The LTA will complete installation of in Singapore to facilitate travel for ideas on sustainable and innovative the platform screen doors along the Games participants and officials urban rail transportation systems. East-West Line by the third quarter to competition venues. of 2011. NOVEMBER 2010 In collaboration with the MOE’s The LTA took over from the Traffic Police MARCH 2011 Economics Unit, the LTA launched a the following functions: to enforce The Green Man Plus scheme proved series of Land Transport videos to illegal parking, issue permits for to be a success and will be extended illustrate the economics at work behind carrying loads on vehicles and use island-wide, to be fully implemented the land transport policies in of excluded vehicles on expressways, by 2014. Singapore, at the inaugural Land close roads for repair and Transport JC Forum. reconstruction, as well as “We Keep Your World Moving” gazette speed limit on roads. Facebook page was introduced SEPTEMBER 2010 by the LTA to connect with the The LTA marked its 15th anniversary. A new technology protocol, Traffic public and update them on land Message Channel Location Table for transport initiatives. Together with the Public Transport Singapore, was launched to enable Council (PTC), SBS Transit, SMRT and drivers to receive real-time and the Singapore Kindness Movement, localised traffic information on the LTA launched a public education their smartphones and GPS devices. programme “Love Your Ride” to promote graciousness on public JANUARY 2011 transport. The LTA issued regulations on the use of motorised bicycles to ensure they The LTA won the coveted PUB’s meet technical requirements. Watermark Award 2010, being the only public agency among the nine recipients. 92 Land Transport Authority Annual Report 2010/2011
Financial Review FY10/11 Financial Results
STATEMENTS OF COMPREHENSIVE INCOME For the financial year ended 31 March 2011
For FY10/11, the Authority achieved a surplus of $22m, after netting off government grants and contribution to consolidated fund at 17%. Total comprehensive income amount to $14m after taking into account cash flow hedges of $8m.
FY10/11 FY09/10 Increase/ (Decrease) $’M $’M $’M Operating Income 522 470 52 Operating Expenditure (1,051) (972) 79 Operating Deficit (529) (502) 27 Other Gains – Net 15 41 (26) Deficit before Government Grants (514) (461) 53 Government Grants 540 511 29 Surplus before Contribution to Consolidated Fund 26 50 (24) Contribution to Consolidated Fund (4) (7) (3) Net Surplus 22 43 (21) Other Comprehensive Income: Cash Flow Hedges (8) (18) (10)
Total Comprehensive Income 14 25 (11) Land Transport Authority Annual Report 2010/2011 93
Operating income
The Authority’s total operating income of $522m Management Fee from Government in FY10/11 is an increase of $52m (11%) over Others FY09/10’s income of $470m, contributed mainly Composition Fines by higher management fee from Government Vehicle Transit Licensing Fees in FY10/11 ($56m) to fund operational and Advertising Licence Fees maintenance needs of various new initiatives Sale of In-Vehicle Units implemented under the Land Transport Master Plan.
FY10/11 FY09/10 $’M % $’M % Management Fee from Government 400 76 344 73 Composition Fines 30 6 28 6 Vehicle Transit Licensing Fees 24 5 22 5 Advertising Licence Fees 18 3 20 4 Sale of In-Vehicle Units 9 2 12 3 Others 41 8 44 9
Total Operating Income 522 100 470 100
73% 76% 9% FY10/11 8% FY09/10 6% 6% 5% 5% 3% 4% 2% 3% 94 Land Transport Authority Annual Report 2010/2011
Financial Review FY10/11 Financial Results
OPERATING EXPENDITURE
The Authority incurred total operating expenditure of Depreciation of Property, Plant & Equipment $1,051m in FY10/11, an increase of $79m (8%) over Employee Compensation FY09/10’s expenditure of $972m, contributed mainly Maintenance & Upkeep by increase in depreciation expenditure ($93m) offset Others by decrease in other operating expenditures. Bond Interest Utilities Information Technology Service Charges Agency Fees
FY10/11 FY09/10 $’M % $’M % Depreciation of Property, Plant & Equipment 423 40 330 34 Employee Compensation 202 19 174 18 Maintenance & Upkeep 152 14 194 20 Bond Interest 67 6 75 8 Utilities 42 4 37 4 Information Technology Service Charges 37 4 36 4 Agency Fees 27 3 24 2 Others 101 10 102 10
Total Operating Expenditure 1,051 100 972 100
19% 20% 18% 14% 10% FY10/11 FY09/10 10% 6% 8% 4% 4% 4% 4% 3% 2% 40% 34% Land Transport Authority Annual Report 2010/2011 95
Balance sheets As at 31 March 2011
2011 2010 Increase/ (Decrease) $’M $’M $’M % Property, Plant & Equipment 20,375 18,203 2,172 12 Other Non-Current Assets 33 25 8 32 Current Assets 2,585 1,702 883 52
Assets 22,993 19,930 3,063 15 Equity 764 733 31 4 Deferred Capital Grants 18,596 16,352 2,244 14 Borrowings (Non-Current) 2,375 1,300 1,075 83 Other Non-Current Liabilities 404 153 251 164 Current Liabilities 854 1,392 (538) (39)
Equity & Liabilities 22,993 19,930 3,063 15 96 Land Transport Authority Annual Report 2010/2011
Financial Review FY10/11 Financial Results
5-YEAR FINANCIAL SUMMARY NET SURPLUS/(DEFICIT)
600 $540M $511M $479M 500
$364M 400 $341M
300
200
100 $44M $43M $37M $22M ($9M) 0
-100
-200 ($309M) ($296M) -300
-400 ($461M) ($488M) ($514M) Government Grants -500 Net Surplus/(Deficit) Deficit before -600 Government Grants FY06/07 FY07/08 FY08/09 FY09/10 FY10/11
OPERATING INCOME, GOVERNMENT GRANTS & EXPENDITURE
$1,051M FY10/11 $540M $522M
$972M FY09/10 $511M $470M
$896M FY08/09 $479M $458M
$737M F Y07/0 8 $341M $439M Operating Expenditure $723M Government Grants FY06/07 $364M $389M Operating Income Land Transport Authority Annual Report 2010/2011 iii
Operating Expenditure Government Grants Operating Income Land Transport Authority It’s all about... Annual Report 2010/2011 ansit Licensing Office hicle & Tr Ve 1 Hampshire Road Singapore 219428 www.lta.gov.sg www.lta.gov.sg http://talk2lta.lta.gov.sg www.onemotoring.com.sg You canYou contact us at 1800-CALL (1800 2255 582) LTA (77582) or SMS us at LTA 77 10 Sin10 Ming Drive Singapore 575701