CSR Report 2017

Years of Giving

CSR REPORT 2017 OUR ENHANCING Over the years, a series of corporate social responsibility programmes and activities LIVES LOGO SMRT 30 YEARS were introduced across our transport network as part of our efforts to give back The Enhancing Lives logo affirms our desire to to our community. For example, giving OF GIVING pay it forward to the community. The heart is infrastructural and in-kind sponsorships to synonymous with a caring community, while our partners and social service organisations the hands embody SMRT’s three CSR Pillars. are part of our commitment to serve our The left hand represents our commitment to community and to build an inclusive society. encouraging environmental sustainability. The right hand symbolises our efforts in enabling Throughout these 30 years of giving, we mobility and empowering the community have touched the lives of the people who through the arts & education. The strategic have journeyed with us. As we embark placement of the SMRT roundel is at the heart on the next leg of our journey, we are of our community. committed to continue our efforts in corporate giving and empowering our people to make a difference to the lives of others. ST JOSEPH’S HOME INCLUSIVE PLAYGROUND Our third inclusive playground was opened in St Joseph’s Home, the first intergenerational playground in a nursing home, where CHAMPION BLOOD DONOR both children and the elderly can play and interact together. TOYOTA HIACE MINI BUS SILVER TRIBUTE FUND RECOGNITION CEREMONY 2017 A retrofitted Toyota Hiace mini bus As SMRT turned 20, we continued our SMRT collected a record-breaking SMRT GIFT OF MOBILITY FUND JURONGHEALTH MOBILITY PARK was donated to the Handicaps commitment in Corporate Social Responsibility 954 units of blood through five blood The SMRT Gift of Mobility Fund was unveiled, which will disburse Sponsored by SMRT, the JurongHealth Welfare Association (HWA). through the launch of the Silver Tribute Fund in donation drives and received the $30 million in cash and contributions in-kind over the coming Mobility Park is the first-of-its-kind in 2007 Gold Award at the Champion Blood appreciation of the pioneer generation for their years to aid those with mobility needs in our community. Singapore to feature life-sized train contributions to society. By 2013, over $6 million Donor Recognition Ceremony. and bus models, and a taxi. The facility was raised for the Silver Tribute Fund, helping is built to help patients with their more than 10,000 elderly beneficiaries. rehabilitation and prepare them for 2005 reintegration back into the community. ROAD SAFETY HOME NURSING AWARENESS FOUNDATION VEHICLE 2006 PROGRAMME A 14-seater custom-fitted passenger 1990 SMRT sponsored a mini bus was sponsored for bus for students from ‘SMRT is Green’ was launched beneficiaries of the Home SINGAPORE RED CROSS BLOOD the Movement of the organisation-wide as a Nursing Foundation. CHARITY FUND DONOR RECRUITMENT PROGRAMME Intellectually Disabled of Singapore (MINDS) commitment to sustainable SMRT GREEN FORUM WHEELCHAIR-ACCESSIBLE SECOND INCLUSIVE PLAYGROUND $500,000 was raised for Singapore’s 25th Anniversary Charity SMRT adopted the Singapore Red Cross during their Road Safety Awareness Programme 2008 development through the The inaugural CRUISERS AT GHIM MOH Fund through the sale of 100,000 commemorative tickets to Blood Donor Recruitment Programme in in May 2006. The programme trains children from promotion of public transport SMRT Green Forum SMRT sponsored Gardens by the Bay with The second inclusive playground was 2016 mark the completion of the North-South and East-West Lines. 2004. Since then, SMRT has organised 42 MINDS to travel independently. and green practices in energy, and accompanying eight 22-seater wheelchair-accessible opened in Ghim Moh, and was the first in blood donation drives within our network. water, air and waste Green Workshops were launched cruisers, enhancing shuttle service for Singapore to integrate facilities for both management as well as the use on 22 November 2016. wheelchair users. the elderly and young with special needs. THE SMRT CORPORATE of green resources. VOLUNTEER PROGRAMME The SMRT Corporate Volunteer GIFT OF MOBILITY Programme was created to TAXI VOUCHERS 1997 encourage staff to make a difference 10TH ANNIVERSARY OF THE DE-COMMISSIONED TAXI SMRT launched the Gift PATHLIGHT SCHOOL FIRST INCLUSIVE PLAYGROUND and build an inclusive society for all. PRESIDENT’S CHALLENGE A de-commissioned taxi was of Mobility Taxi Vouchers programme to assist SMRT collaborated with AT BISHAN-ANG MO KIO SMRT sponsored a specially donated to Bright Vision beneficiaries who are WHEELCHAIR-ACCESSIBLE Pathlight School to Under the Care & Share Movement, designed train dedicated to Hospital in November 2009 to SMRT IS 10! financially in need and BUS commission 50 with SMRT as a key donor, publicise the event. The late train caregivers in helping the To commemorate this milestone, who require assistance Over 70% of our buses are transport-themed art Singapore’s first inclusive President S R Nathan launched this less mobile patients in and out SMRT organised three events that in moving around. wheelchair-accessible. With pieces by students and playground was opened at first-of-its-kind train which took of vehicles. raised over $650,000. These events more Wheelchair-Accessible Bus alumni. These works of Bishan-Ang Mo Kio to 130 beneficiaries on a train ride. included a Charity Express train ride in ALL-IN-ONE-SPACE TAXI service routes introduced, SMRT art are displayed across encourage play between children aid of the Community Chest, a donation Singapore’s first large-capacity is on track for all buses to be our transport network. with and without special needs. drive at the MRT stations to raise funds taxi was retrofitted with a wheelchair-accessible by 2020 for the Spastic Children’s Association hydraulic ramp to provide to meet the Transport and a Charity Tunnel Walk in aid of the MOST ENERGY EFFICIENT better access for wheelchair Masterplan target. National Kidney Foundation. users. 60 SMRT taxi partners METRO AWARD 2009 2004 were also trained as medical SMRT received the 2015 chaperones to assist and Most Energy Efficient Metro Award TOYOTA PRIUS HYBRIDS transport less mobile at the International Metro Awards for More than 700 Toyota Prius passengers. two consecutive years and won the Hybrids were added to our 2010 taxi fleet. With greater SG50 CELEBRATION WHEELS@UBIN Most Eco-Friendly Transport Partner LEARNING JOURNEY DISTINGUISHED PATRON OF THE ARTS fuel efficiency and lower On 9 August 2015, Singapore As part of the SG50 celebrations, Award at the Land Transport celebrated 50 years of independence. SMRT supported Wheels@Ubin, PROGRAMME Excellence Awards 2010. SMRT was named Distinguished Patron of the carbon emissions, our In collaboration with the Arts by the National Arts Council for three environmentally-friendly SMRT provided free travel across our whereby 100 taxis were deployed to 2001 transport network to commuters and ferry 100 participants in wheelchairs to consecutive years with an annual contribution Ministry of Education, SMRT PRESIDENT’S SOCIAL taxis made up one-third launched its Learning Journey of more than $1.5 million over the preceding of SMRT’s total fleet. gave away 250,000 limited edition the jetty from their respective homes. programme, a structured SERVICE AWARD five years. buttons and EZ-Link card stickers. education programme to provide students with SMRT won the President’s Social Service Award insights into SMRT’s operations. Since its relaunch in ADOPT-A-STATION 2013, more than 2,200 students and teachers have for voluntary contributions to the social service sector. PROGRAMME participated in the programme. 2014 2002 CHARITY BUS PROJECT 2011 2013 SMRT introduced the In the lead-up to Christmas 2002, SMRT Adopt-a-Station programme, PRESIDENT’S TUNNEL CHALLENGE lent support to a Charity Bus Project a community outreach The launch of the President’s Tunnel Challenge by that saw buses being used to collect ART IN TRANSIT TOUR PRESIDENT’S AWARD programme that partners local schools to encourage gracious SMRT was a once-in-a-lifetime experience for members gifts for children under the auspices of Since 2011, SMRT has been FOR THE ENVIRONMENT AED ON WHEELS commuter behaviour. More than of the public. 7,000 people had the opportunity to the Singapore Children’s Society. The working with Art Outreach, a SMRT received the 1,550 students from 31 schools PROGRAMME walk 4.6km inside the MRT tunnel that stretched from celebration was made even more non-profit organisation that President’s Award for the became Station Ambassadors Expo Station to the as-yet-completed Changi Airport memorable for the little ones with the promotes art education in Environment that honours 100 SMRT taxis through this initiative since its Station. SMRT raised $900,000 for charity through the gifts donated by SMRT staff. Singapore, to conduct Art in individuals and organisations were installed with WHEELCHAIR-ACCESSIBLE LONDON TAXIS inception in September 2014. Automated External sale of limited edition MRT tickets. Transit tours at Circle Line with significant contributions A fleet of 30 wheelchair-accessible London taxis Defibrillators, in stations. To date, close to towards environmental was introduced with the support of the partnership with 470 tours have been conducted. sustainability. Ministry of Social and Family Development. Temasek Cares. CONTENTS Introduction

02 CEO’s Message 05 About SMRT 06 SMRT’s CSR Strategic Map

Corporate Philanthropy

08 Giving Back to Our Community 10 Enabling Mobility 16 Empowering Through the Arts & Education 20 Encouraging Environmental Sustainability 25 Sustainable Resources

Corporate Volunteerism

26 Our Staff Involvement

Culture of Inclusiveness

29 Our Inclusive Network

Awards & Accolades

32 Our Achievements CEO’S MESSAGE MOVING PEOPLE, ENHANCING LIVES CSR REPORT 2017 CEO’S MESSAGE 02 03 CEO’S MESSAGE

At our 30th Anniversary CSR Appreciation Dinner in August, we unveiled the SMRT Gift of Mobility Fund, an integrated giving platform to serve the community and help build an inclusive society. SMRT pledged to set up $30 million in cash and in-kind contributions over the coming years to help those with mobility needs in our community.

We are partnering the fundraising and engagement arm of National Council of Social Service, Community Chest, to channel the funds towards supporting those in need and enabling the social service sector.

One key project was the donation of an intergenerational playground at St Joseph’s Home, a nursing home that SMRT commemorated 30 years of MRT operations this includes an infant and childcare centre. year. From its beginning in 1987 with just ﬁve stations running from Yio Chu Kang to Toa Payoh, today the We also look forward to supporting an inclusive, North-South and East-West Lines are Singapore’s barrier-free transport network, at a national level. oldest, longest and most heavily utilised MRT lines. I am heartened to share that SMRT has embarked on an Inclusive Service Delivery Programme, which includes We continue to work on further improvements in a not only building basic infrastructure in place, but also multi-year, multi-project effort across the network, but partnering with Ministry of Social and Family Development are mindful of our commitment to society, and we will to train our staff to better recognise and understand the continue to work with our partners to lend a helping needs of the elderly as well as the visually and hearing hand to those in need. impaired; and to assist them on their journey.

SMRT’s CSR Pillars Thank you all for supporting us on this journey of giving. We have three pillars in our Corporate Social It is a great honour and privilege to serve our beneﬁciaries Responsibility agenda: who have allowed us to be part of their lives. i) Enabling Mobility, ii) Empowering Through the Arts & Education, and Yours sincerely, iii) Encouraging Environmental Sustainability

Going Beyond: Taking CSR to the Next Level As we cross the 30th anniversary milestone in SMRT, Desmond Kuek we aim to take Corporate Social Responsibility to a President and Group CEO, SMRT Corporation Ltd whole new level. CEO’S MESSAGE MOVING PEOPLE, ENHANCING LIVES CSR REPORT 2017 ABOUT SMRT 04 05 ABOUT SMRT

Rail Operations, Bus Services Taxi and Maintenance, and Automotive Engineering Services OUR CORE businesses are in :

I am heartened to know that “together with our partners and beneﬁciaries, we can build a more caring society, pulling our efforts together to effect meaningful change in SMRT Corporation (SMRT) promoting inclusiveness and is Singapore’s premier accessibility. Being at the multi-modal land transport forefront of commuter provider: service, we are committed to providing safe, reliable and comfortable rides for our passengers, which is in line with our vision of Moving People, Enhancing Lives. Complementing these are our – President & Group CEO, Mr Desmond Kuek INTEGRATED ADS businesses in:

Retail, Media, Properties and ” and Marketing Retail Management SMRT’S CSR STRATEGIC MAP MOVING PEOPLE, ENHANCING LIVES CSR REPORT 2017 SMRT’S CSR STRATEGIC MAP 06 07

SMRT’S CSR STRATEGIC MAP Aligned with

SMRT’s SMRT’s Culture of SMRT’s Service Corporate Giving Inclusiveness Excellence Framework

SMRT’s 1. Enabling Mobility Public Transport 2. Empowering Through the Arts & Education Workplace Gift of Mobility Fund 3. Encouraging Environmental Sustainability Network

Inclusive Workplace Inclusive Inclusive Mobility Service Delivery Application Corporate Philanthropy Through Corporate Volunteerism Aims to 1. Improve mobility and independence for 1. Respond to service challenges Persons with Intellectual 2. Equip staff with hands-on skill sets Disabilities (PWIDs) 3. Lead service vision programmes 2. Peace of mind for both 4. Encourage skills-based volunteerism PWIDs and caregiver 3. Promote inclusion into society and workforce ADS

Cash In-Kind Green Corporate Driven Employee Driven Donations Sponsorships Advocacy Corporate Initiatives Service Enhancement Establishing Gift of Mobility Media Space in Green Forum Training Facility Taxi Vouchers, Train Network Initiatives Group Community SMRT Corporation (SMRT Commuter Mobility Park, Engagement & Corporate Business Recreation Club Inclusive Experience Touchpoints) Social Responsibility Team Units (SCRC) Playground CSR sponsorship launch events, Volunteerism Volunteering at AWWA Volunteering opportunities as part of and Geylang East Home from Adopted Charities & team building for the Aged (GEHA) Social Service Organisations CORPORATE PHILANTHROPY - GIVING BACK TO OUR COMMUNITY MOVING PEOPLE, ENHANCING LIVES CSR REPORT 2017 CORPORATE PHILANTHROPY - GIVING BACK TO OUR COMMUNITY 08 09

GIVING BACK FUND RAISING & DONATION To commemorate 30 Years of Giving, SMRT raised funds TO OUR COMMUNITY and gave donations to our adopted charities*. These funds and donations are our commitment to improve mobility issues for the Social Service Organisations and COMMUNITY CHEST SHARE PROGRAMME build a more inclusive society. OVER $6.4 SHARE *FUNDS COLLECTED MILLION AUG Donation of DISBURSED TO AWWA (Social Help and Assistance Raised by Employees) was contributed to Community Chest 2016 $50,000 programme supports a wide range of charities especially through SMRT’s staff contributions and OUR ADOPTED those who are less visible or relatively unknown. donations since 1996. in conjunction with the CHARITIES Bizlink Centre sale of limited edition TH Cerebral 30 ANNIVERSARY Palsy Alliance NETS FLASHPLAY Singapore SMRT GIFT OF MOBILITY (GoM) TAXI VOUCHERS CARDS Geylang East Home for the Aged SMRT GoM Taxi Vouchers, formerly known as the GoM OVER programme, is a key initiative of our CSR efforts. It was $1.6 Handicaps Welfare established to provide ﬁnancially needy individuals MILLION OVER $90,000 Association with physical disabilities and mobility impairment with raised from sale of point-to-point transfers, so that they can receive (SINCE 2008) TH Muscular Dystrophy 30 ANNIVERSARY Association (Singapore) medical treatment, seek employment or go to work CHARITY DRAW until a more permanent transport solution is made SPD available to them. RAFFLE TICKETS

disbursed and distributed to close to SMRT GIFT OF MOBILITY FUND “ So far the experience 8,000 16 AUGUST 2017 SMRT has partnered is very good for me” The Gift of Mobility Fund was unveiled to the fundraising and BENEFICIARIES commemorate SMRT’s ‘30 Years of Giving’ engagement arm of at the annual CSR dinner. National Council of Social Using the taxi voucher, especially in my medical to needy individuals with through our Service, Community Chest, to channel funds appointment,“ it will lighten my ﬁnancial burden. towards supporting those in need and enabling The taxi driver is very willing to help us until the PHYSICAL ADOPTED the social service sector. doorstep of the building. DISABILITIES 7 CHARITIES $30 MILLION – Mr Prabhakaran Divakaran John, or & (CASH AND IN-KIND SPONSORSHIPS) Social Service Organisations in Singapore are Handicaps Welfare Association (HWA) beneﬁciary MOBILITY COMMUNITY Pledged over the coming years to serve the invited to tap on this integrated giving platform IMPAIRMENT DEVELOPMENT community and build an inclusive society, in to enhance the lives of persons with disabilities 5 COUNCILS conjunction with 30 years of MRT operations. and elderly with mobility issues. ” islandwide CORPORATE PHILANTHROPY - ENABLING MOBILITY MOVING PEOPLE, ENHANCING LIVES CSR REPORT 2017 CORPORATE PHILANTHROPY - ENABLING MOBILITY 10 11

Our collaboration with St Joseph’s Home is a great example of how SMRT can work with like-minded organisations to bring different generations together in common spaces to encourage active interaction and to promote active mobility – President & Group CEO ENABLING Desmond Kuek MOBILITY Inclusive Playgrounds

BISHAN-ANG MO KIO PARK GHIM MOH ST JOSEPH’S HOME INCLUSIVE PLAYGROUND INCLUSIVE PLAYGROUND INTERGENERATIONAL PLAYGROUND on 28 AUGUST 2017 on on Encouraged by the success of the two SMRT sponsored the next inclusive playground opened at 22 AUGUST 2015 28 MAY 2016 playgrounds located at Bishan-Ang Mo Kio Park (2015) ST JOSEPH’S HOME second SMRT sponsored and Ghim Moh (2016), SMRT sponsored an first inclusive playground in Singapore intergenerational playground at St Joseph’s Home. CO-SPONSORED BY SMRT inclusive playground with the first project following the launch of the INTEGRATED FACILITIES The playground is the first-of-its-kind to be built within a GIFT OF MOBILITY FUND Singapore’s for both the elderly and nursing home in Singapore, providing a common space SMRT Corporation donated LARGEST INCLUSIVE PLAYGROUND children with special needs to for the home’s residents and children from its infant and childcare centre to interact and play together, improving S$100,000 TO DEVELOP located at EXERCISE AND PLAY TOGETHER their overall well-being. THE PLAYGROUND BISHAN-ANG MO KIO PARK located at Beyond embracing people of all ages within the home, GHIM MOH NEW located at the intergenerational playground is also meant to JURONG WEST Unique features : draw the larger community, namely the children and The specially designed facilities are Unique features : Specially designed equipment for children with the elderly. for children, including those with special needs, such as wheelchair-accessible special needs, to play together, and Unique features : merry-go-round, and is designed with fitness See-saw with ramp, merry-go round that has learn to embrace inclusiveness in a features that are elderly friendly, thus making comfortable, safe environment. wheel-locks for wheelchairs for elderly and it conducive for play and interaction for custom-built seats for toddlers. multi-generation families and communities. CORPORATE PHILANTHROPY - ENABLING MOBILITY MOVING PEOPLE, ENHANCING LIVES CSR REPORT 2017 CORPORATE PHILANTHROPY - ENABLING MOBILITY 12 13

7 January 2016 953 square metre JurongHealth Mobility Park An outdoor rehabilitation centre Simulates real-life street environments • pedestrian crossings • walkways with different surfaces • ramps and road-side curbs

BUS MOCK-UP: TRAIN CARRIAGE: STEPS & RAMPS: Gives patients and their caregivers Therapists will guide patients with varying Varying steepness of the experience to get on and disabilities on how to get in and out of the steps and ramps aid off a public bus. For patients in train carriages. Train carriages with dedicated patients in wheelchairs, wheelchairs, a blue button located wheelchair access and functions are also crutches or mobility at the rear bus entrance alerts the highlighted to raise awareness and to restrictions to overcome bus captain to deploy ramps for educate patients. these barriers. easy wheelchair access.

TRAFFIC LIGHTS: TERRAIN WALKWAYS: TAXI: Trafﬁc lights are equipped with Walkway surfaces with A decommissioned taxi enables features of up to 13 more seconds to different terrain such as patients to practise getting in allow elderly pedestrians and persons pebbles, sand, cement are and out of the vehicle. with disabilities to cross the road. The simulated to help patients function is activated when they tap and caregivers learn to their senior citizen concession card move around and over or Green Man+ card on the reader these restrictions, both mounted above the button on the aided and unaided. In recent years, SMRT’s corporate giving focuses on The Mobility Park is purpose-built next to Jurong trafﬁc light pole. infrastructural sponsorships. Another major CSR Community Hospital’s indoor rehabilitative facility as milestone was our donation of life-sized public part of its holistic care to help patients in their recovery transportation models – a MRT Train mock-up, and reintegration back to the community. low-floor bus mock-up and a decommissioned taxi to the JurongHealth Mobility Park. CORPORATE PHILANTHROPY - ENABLING MOBILITY MOVING PEOPLE, ENHANCING LIVES CSR REPORT 2017 CORPORATE PHILANTHROPY - ENABLING MOBILITY 14 15

Wheelchair Friendly Cruisers ON Home Nursing at Gardens By The Bay APRIL Foundation Vehicle 22 2016 SMRT became the principal mobility partner of the Home Nursing Foundation.

Includes a rain shutter CUSTOM-FITTED Higher carriage that provides shelter for wall, industrial passengers during bad There are a lot of beneficiaries that strength straps weather conditions. need our services but cannot go out for added safety. SEATER of their houses. They have to call an Sponsored14 a passenger mini bus, ambulance that will cost about at equipped with hydraulic lifts and least $80 to over $100. So it’s quite dedicated wheelchair spaces. costly for them to go there. So it is easier for us to come and help them instead of them going to the hospital. - Ms Jia Wei, Community Nurse, Home Nursing Foundation Bigger seating Wheelchair space at the rear, capacity, more complete with a foldable spacious. FERRY HEALTHCARE access ramp which enables the wheelchair user to board the WORKERS to beneficiaries’ homes as well I am very happy that I can go for the shuttle without disembarking as beneficiaries to their medical Home Nursing Foundation outing from the wheelchair. appointments. in the mini bus! It is not easy for patients like me to go out because it is very inconvenient. The mini bus is also very spacious and comfortable. Thank you SMRT! ON JULY x Bring beneficiaries on Mdm Lim Ah Moi, Home Nursing SEATER Foundation beneficiary 2016 8NEW FLEET 22 OUTDOOR 20 sponsored by SMRT white cruisers shuttle SHUTTLE SERVICE RECREATIONAL From Bayfront Station ACTIVITIES to Gardens by the Bay’s key attractions Nearly Around , 560,000 92 000 TRANSPORT VISITORS HAVE BENEFITTED ROUND TRIPS DONATION IN-KIND from our SMRT Shuttle Service Cruisers are made per year1 ITEMS at Gardens by the Bay Annually1 to patients who have no means to receive them. 1 Estimated figures provided by Gardens by the Bay CORPORATE PHILANTHROPY - EMPOWERING THROUGH THE ARTS & EDUCATION MOVING PEOPLE, ENHANCING LIVES CSR REPORT 2017 CORPORATE PHILANTHROPY - EMPOWERING THROUGH THE ARTS & EDUCATION 16 17

EMPOWERING (A) FOR THE COMMUNITY (B) FOR THE SCHOOLS 2nd Executive Leadership Programme, 1 November 2017 I have a better understanding I learnt about how there are THROUGH THE THE SMRT of how trains work now and many precautions and SMRT hosted LEARNING JOURNEY how different kinds of staff thought placed into the 26 DELEGATES do their job. What made the design and structure of the nd ARTS & from the 2 Executive Leadership Programme An educational outreach programme designed for learning journey meaningful MRT and this has made me organised by Civil Service College students. It comprises a customised train ride and was that we got to visit more aware and appreciative an introduction to the fully automated Circle Line’s the SMRT depot which of everything. I really like EDUCATION Visited Operations Control Centre. Singaporeans do not usually the whole visit and the KIM CHUAN DEPOT get to see and that the train interactive train ride that requires all the members of was catered just for us was Guests participated in a SAFETY SECURITY SMRT to work together to really special. Another thing Learning Journeys CUSTOMISED TRAIN RIDE, provide us with good service. that was meaningful was detrainment exercise and were taken on a Educates students on how they can play – Li Lixin, being able to see inside the tour around the Depot Maintenance Centre a part in ensuring a safe and enjoyable Pei Hwa Secondary School control centre and see what The SMRT Learning Journey educates students and engages and Operations Control Centre journey within our network. goes on behind-the-scenes. the community at large on what goes on behind-the-scenes – Trinity Ho, at our train network and how they can play their part in The tour was followed by MORE Pei Hwa Secondary School ensuring a pleasant and enjoyable journey. a sharing session by our SMRTOn is Howpreparing THAN , for the future and the 2 200 PRESIDENT AND journey of Primary School, Secondary School, GROUP CEO, change for the Polytechnic and Institute of Technical MR DESMOND KUEK organisation Education (ITE) students and teachers have participated in our learning journey.

West-Zone Vice-Principals’ Retreat, 20 April 2017 SMRT hosted Adopt-a-Station 37 WEST-ZONE VICE-PRINCIPALS from Ministry of Education (MOE) Programme 2nd Executive Leadership Visited Programme Learning Journey, A community outreach project where we partner local 1 November 2017 KIM CHUAN DEPOT schools to build a strong connection between students MORE 1,550 FROM31 and their neighbourhood, in particular a stronger sense THAN STUDENTS SCHOOLS Guests participated in a of belonging with the MRT station and bus interchange DETRAINMENT EXERCISE that serve them. and experienced ﬁrst-hand how commuters HAVE BECOME SINCE would leave the train via a ramp These student ambassadors will help commuters with STUDENT STATION INCEPTION IN general enquiries as well as encourage safe and courteous commuter behaviour. AMBASSADORS SEPT through the Adopt-a-Station programme 2014

STATION DUTIES performed by students such as assisting commuters with directions, helping at ticketing machines or putting West Zone Vice-Principals’ Retreat Learning Journey, 20 April 2017 on an arts performance or exhibition. CORPORATE PHILANTHROPY - EMPOWERING THROUGH THE ARTS & EDUCATION MOVING PEOPLE, ENHANCING LIVES CSR REPORT 2017 CORPORATE PHILANTHROPY - EMPOWERING THROUGH THE ARTS & EDUCATION 18 19 Arts

ART OUTREACH WITH MUSIC COMPOSITIONS MUSCULAR DYSTROPHY - SINGAPORE WIND SYMPHONY ASSOCIATION (SINGAPORE) #1 #2 On 15 November 2017, SMRT together with Art Outreach, championed the first art programme ‘MOVE!’ ‘TRAIN TO BISHAN’ with eight beneficiaries in wheelchairs from the Muscular Dystrophy Association (Singapore). Date: 16 DECEMBER 2017 The pilot allowed the beneficiaries to be exposed to the art installations in the network and gave In collaboration: them the opportunity to make use of the SMRT & SINGAPORE WIND SYMPHONY Commuter Experience Touchpoints at Circle Line stations which could make their journeys easier. Composed by: JIN JUN LEE Premiered at: SCHOOL OF THE ARTS (SOTA) CONCERT HALL Commissioned to commemorate: SMRT’S 30 YEARS OF OPERATIONS (SINCE 1987) ART IN TRANSIT TOUR SINCE 2011 PATHLIGHT PAINTINGS Art featuring transport themes drawn SG by Pathlight school and alumni SMRT 50 IN COLLABORATION has been working with WITH SMRT FOR SG50 ART OUTREACH a non-profit organisation that SMRT commissioned promotes art education in Singapore 50 PIECES OF TRANSPORT- THEMED ARTWORK

TO CONDUCT Pathlight School serves students with ART IN TRANSIT TOURS IN SPECIAL NEEDS CIRCLE LINE STATIONS aged 7-18 YEARS

CLOSE autism-focused school TO 470 FIRST IN TOURS SINGAPORE

MORE offers Singapore’s mainstream THAN 8,300 academic curriculum with PARTICIPANTS LIFE READINESS SKILLS CORPORATE PHILANTHROPY - ENCOURAGING ENVIRONMENTAL SUSTAINABILITY MOVING PEOPLE, ENHANCING LIVES CSR REPORT 2017 CORPORATE PHILANTHROPY - ENCOURAGING ENVIRONMENTAL SUSTAINABILITY 20 21

ENCOURAGING Energy Reduction ENVIRONMENTAL LATEST INITIATIVES: SUSTAINABILITY FIRST PROVIDES nd APPLICATION 20% 2 2x 550 OF SOLAR DEPOT LOAD INSTALLATION PROGRESS TONNES MEGA WATT-PEAK technology (lighting, at Tuas West in reducing carbon footprint We strive to use our resources wisely, and make timely investments in SOLAR technology and systems that allow us to manage and reuse waste, PHOTOVOLTAIC at Bishan Depot air-conditioning) Depot in 2017 carbon reduced water, energy and other resources whenever possible. This not only SYSTEM in October 2016 for its buildings footprint annually leads to operational improvements, but also helps us become a more and workshops sustainable organisation.

+ 20% COOLS AIR ENERGY SAVINGS MRT STATIONS WITH DISTRICT Bayfront Raffles Place by using estimated1 COOLING MRT Station MRT Station cooled water

TOA PAYOH NOVENA 50% MRT STATIONS CLEMENTI LOWER1 2018/2019 WITH HIGHLY as trial project lighting energy progressively switch to ENERGY-EFFICIENT consumption LED lighting systems LED LIGHTING across our entire network SYSTEMS To support our green initiatives, SMRT has established four sub-committees dedicated to 6 TRAINS OUT OF 25 INSTALLED champion environmental sustainability ENERGY SAVINGS 2018/2019 AFTER PMSM* Permanent Magnet INSTALLATION Synchronous Motor* installation (PMSM) to be completed

1 Estimated ﬁgures provided by SMRT’s Energy Committee as at November 2017

Energy Water Waste Green ONGOING INITIATIVES: Reduction Conservation Management Advocacy REGENERATIVE BRAKING IN TRAINS As the electric motors slow the train down, electricity is generated and returned to the power distribution system via the Power Rail. This, in turn, powers other trains within the network.

Regenerative braking recovers wasted energy and converts it for use for traction and at stations. This recycled energy amounts to almost 5% of total traction energy consumed. CORPORATE PHILANTHROPY - ENCOURAGING ENVIRONMENTAL SUSTAINABILITY MOVING PEOPLE, ENHANCING LIVES CSR REPORT 2017 CORPORATE PHILANTHROPY - ENCOURAGING ENVIRONMENTAL SUSTAINABILITY 22 23

Water Conservation Waste Management PREVENTION

Prevention Bishan Depot Wash Plant • Switching from styrofoam to paper cups TRAIN WASHING PLANTS REDUCTION (Side Brush and Roof Brush Station) • Inculcating a culture of using water wisely Cycle 1 Cycle 2 4 Train Depots Reduction • Promoting paperless transactions, REUSE e.g. eProcurement, echosigning

Reuse • Making planters with steel poles RECYCLING salvaged from refurbished trains 1000 L 1000 L 40 TRAIN WASHES Bishan Depot Wash Plant (Blower Station) recycled water fresh water IN EACH DEPOT Our efforts include the collection, per month Recycling transport, processing, recycling • Using recycled paper for printed material ENERGY • Placing paper recycling bins at ofﬁces and disposal of waste materials. RECOVERY • Recycling printer toner cartridges With an emphasis on prevention, 1000 L 160,000 L reuse and recycling, we aim to decrease the amount of water saved water saved waste generated. DISPOSAL per wash per month

Our train washing plants are also NEW INITIATIVE: FULLY-AUTOMATED TRAIN WASH AT TUAS WEST DEPOT equipped with water treatment systems for treating the waste water from washings. Before waste water is 1 HARVESTS Unlike other wash plants, the 7 discharged, oil and sand particles are rainwater Tuas West Depot wash plant is 26 filtered out, the pH level of the water also fitted with Ultraviolet Innovative office work procedures as a supplementary hectare is neutralised and harmful using Echosign and Smart Printing Sterilising Photo Catalysis Fully-automated water source metal based pollutants options by Fuji Xerox have been Device. This device consists of Tuas West Depot are removed. ultraviolet lamps which aid in the implemented and this has 2 pH 6-9 in-depth treatment and removal decreased the amount of of organic waste containing large paper usage. treated and neutralised Recycled water surface active agents and other (from the final rinse Fresh water at water treatment plant 6 is used for pollutants. The result of this of the previous train FINAL RINSE car) is used for the the final rinse Paper usage per the number decomposition is water and 2x pre-wash stage of paper sheets purchased2 3 RECYCLES carbon monoxide and this faster water ensures that there is no further compared to other depots – JAN secondary pollution. 3.42k after every wash Bishan Depot, Changi Depot Waste water is 2016 tonnages and Ulu Pandan Depot treated before disposal. Oil, sand and other pollutants 4 5 are removed. pH is 33% enutralised DECREASED Water used for final rinse is collected in ECO- 2.5 PRE-WASH friendly recycling tanks for MAY 2.35k minutes pre-washing the 2017 no further to wash a next train car tonnages secondary pollution six-car train 2 Statistics provided by SMRT-Sembcorp Recycling Efficient Report (2016-2017) CORPORATE PHILANTHROPY - ENCOURAGING ENVIRONMENTAL SUSTAINABILITY MOVING PEOPLE, ENHANCING LIVES CSR REPORT 2017 CORPORATE PHILANTHROPY - SUSTAINABLE RESOURCES 24 25

Waste Management

SAFETY DAY BOOTH A collaboration between the Green Committee and SUSTAINABLE Waste Management Committee, a green booth was set up at SMRT’s Safety, Security and Quality (SSQ) Day on 10 April 2017. RESOURCES

Themed “Safety Does Not Happen by Accident”, staff were educated on SMRT’s waste management efforts PROJECT: and also given insights on how to differentiate ECO-OFFICE CERTIFIED and dispose toxic industrial SMRT’s headquarters is waste properly. Project: Eco-Office Certified. FIRST CERTIFICATION WOODLANDS AND received by SMRT ANG MO KIO XCHANGES FEB Our retail tenants are Green Advocacy 03 2015 Project: Eco-Shop AND RECERTIFIED certified. It encourages shop owners to adopt eco-friendly habits MAR INAUGURAL GREEN WORKSHOP & FORUM 2016 in their daily 07 2017 We are committed to become a operations. sustainable organisation. To demonstrate our commitment, we manage and ensure sustainable use of resources through green certifications.

Launched on 22 NOVEMBER 2016

Organised by ENVIRONMENTAL ADOPTING SUSTAINABILITY COMMITTEE ENVIRONMENTALLY Attendance FRIENDLY PRACTICES This recognises SMRT’s MORE THAN 500 commitment in the workplace. The interactive forum session gathered SMRT senior PROJECT: ECO-SHOP management and top sustainability leaders to discuss a collaboration with the topics and share industry practices, such as Singapore Singapore Environment Sustainability Blueprint and Green Procurement, with the Council (SEC), and is aim of reducing consumption and operating in a socially Singapore’s ﬁrst national responsible manner. eco-certiﬁcation programme for shop owners. The workshops also provided attendees inspiration for new eco-friendly habits and hobbies they can adopt. CORPORATE VOLUNTEERISM - OUR STAFF INVOLVEMENT MOVING PEOPLE, ENHANCING LIVES CSR REPORT 2017 CORPORATE VOLUNTEERISM - OUR STAFF INVOLVEMENT 26 27

BLOOD DONATION DRIVE Seamless blood donation process by OUR STAFF VOLUNTEERS FROM SMRT Since 2005, I have been volunteering AND PUBLIC TRANSPORT INVOLVEMENT every month at Geylang East Home for SECURITY COMMAND the Aged. I enjoy volunteering as I get to As SMRT strengthens its CSR efforts, staff involvement is also meet like-minded volunteers from all Held within our essential in supporting and enriching our ongoing community walks of life and help those in need. I initiatives such as Singapore Red Cross’s Blood Donation Drives, TRANSPORT NETWORK strongly believe in serving with no as well as volunteering activities at our adopted charities and at exception of receiving anything in return. our CSR sponsorship launch events. To encourage active donation from My heart is full just by hearing a simple STAFF AND PUBLIC word of appreciation from the I volunteered at the blood donation drive that beneﬁciaries and seeing the smile on Two successful blood donation drives at the took place at Raffles Place station. I helped their faces. SINCE concourse of Raffles Place MRT Station in 2017 out with the distribution of refreshments to 2014 – Ng Peck Hoon, WITH 288 UNITS OF BLOOD DONATED blood donors and guided the mascot around our SMRT staff have contributed Senior Assistant Engineer, to create awareness for the event. I involve U KN Signalling & Communications Total Blood Donation Drives YO OW myself at such events as I ﬁnd it meaningful ID ? SMRT conducted since 2004 D to give back to society. My greatest 42 satisfaction comes from knowing how my close to small contribution can have a positive impact Total blood collected to date Every on the lives of others. , 8,224 UNITS unit of – Mohammad Iskandar Bin Mohd Ismail 3volunteer500 hours blood donated Total potential lives saved SAVES Train Captain, NSEWL Train Operations 24,672 LIVES 3 LIVES! (March 2017 Blood Donation Drive) GEHA ANNUAL MID-AUTUMN FESTIVAL CELEBRATION Held at Geylang East Home for the Aged 8 OCTOBER 2017

SMRT staff volunteers helped out with fringe activities FACE PAINTING, BALLOON SCULPTURING AND GAME BOOTHS Elderly persons and residents of the neighbourhood joined in the CELEBRATION AND HAD FUN

I came down as it was my off day. I have donated blood for more than 20 times. I do it whenever I can. I want to help someone. How would you feel when someone helped you? I want to be able to do the same for them. – Chinnathambi Bastin SMRT Staff, Tuas West Depot Rolling Stock Workshop (December 2017 Blood Donation Drive) CORPORATE VOLUNTEERISM - OUR STAFF INVOLVEMENT MOVING PEOPLE, ENHANCING LIVES CSR REPORT 2017 CULTURE OF INCLUSIVENESS - OUR INCLUSIVE NETWORK 28 29

SPD ABILITY WALK In support of shaping an inclusive society, On one of our adopted charities, SPD, organised 27 AUGUST 2017 OUR INCLUSIVE the 2nd Ability Walk to provide opportunities for both members of the public as well as Held at persons with disabilities to walk and interact CHINESE GARDEN NETWORK with each other and to understand more SMRT staff volunteered to be At SMRT, we adopt a holistic approach towards facilitating about disability issues. ROAD MARSHALS mobility. SMRT looks forward to supporting, at a national level, an inclusive, barrier free transport network. & GAME MASTERS Commuter Touch Points I was involved in road marshalling during the SPD Ability Walk. This was my ﬁrst volunteering experience at SMRT and I got to know some of our fellow colleagues. What was memorable about it is that even Throughout our transport network, we have also introduced and established different commuter touch points to though it rained before the start of the event, not only did the turnout better serve the needs of selected commuter groups, including persons with disabilities and senior citizens. remain great, but people still came with smiles on their faces. The sight was inspiring, especially when those with disabilities were enjoying themselves and smiling. From this, I have come to a Priority Queues Care Zone

realisation that there are many things beyond our control but we can P CARE R E at elevators for for commuters who I U O E choose to live each day happily and it all depends on our perspective, – Goh Pek Han Sam, RITY Q U commuters with needs ZONE need assistance how we choose to look at the matter. I’m looking forward to the next Executive Engineer, Circle Line Permanent Way unique experience and hoping to get to know more people! and Engineering Trains Branch FOR COMMUTERS IN FOR VISUALLY IMPAIRED FOR HEARING IMPAIRED WHEELCHAIRS COMMUTERS COMMUTERS

I am always passionate about volunteer work and have been volunteering my time for different causes over the years. Both children and the elderly are something very close to my heart. I want to provide help within my means and I am honoured Barrier-free entrance and Plasma displays on platforms to have the opportunity to help out at the launch of wider fare gates indicate train arrival timings the SMRT Ghim Moh Inclusive Playground. Tactile Paths for the visually SMRT GHIM MOH impaired to provide a This is not just another playground in an estate, but smoother journey for them INCLUSIVE one that caters to those with special needs as well. Wheelchair-accessible train carriages Sweet memories of the children’s PLAYGROUND OFFICIAL allow for two wheelchairs per train LAUNCH 2016 laughter that day, is something that I’ll always hold dear. Apart Fluorescent displays in trains from that, it also serves as a On provide multi-language platform for me to meet and announcements 28 MAY 2016 interact with many other colleagues who share Wheelchair-accessible elevators Staff volunteers helped similar interests. out with fun-ﬁlled - Sandy Chan Ai Khim, Lift buttons have activities for families Manager, Automotive braille plates STALL GAMES, BALLOON Services PERFORMANCE AND Charging points and adaptors Flashing red “door closing” LINE DANCING for motorised wheelchairs lights at train doors CULTURE OF INCLUSIVENESS - OUR INCLUSIVE NETWORK MOVING PEOPLE, ENHANCING LIVES CSR REPORT 2017 CULTURE OF INCLUSIVENESS - OUR INCLUSIVE NETWORK 30 31

STAFF WILL BE EQUIPPED WITH Inclusive Service Delivery TRAINING TO ENHANCE THEIR SKILL SETS Inclusive Mobility Application

During our annual CSR dinner, SMRT President & Group CEO, Mr Desmond Kuek announced that SMRT is in collaboration with the Ministry of Social and Family Development and Elderly Physical Expectant Mothers NTUC Learning Hub to embark on the “Inclusive Service Delivery” Disabilities and Young Families programme.

ENHANCE PARTICIPATE IN MAKE APP MORE Dementia Intellectual Visually Hearing SMRTCONNECT Disabilities Impaired Impaired SINGTEL FUTURE MAKERS INCLUSIVE FOR COMMUTERS WITH INCLUSIVE PROGRAMME AND CAREGIVERS FEATURES

Persons with Intellectual Disabilities (PWIDs)

Training: Inclusive Service Delivery Programme Rolled out on Caregivers 18 SEPTEMBER 2017 CONNECT 1 First Service Inclusiveness Training FOR SMRT STAFF

Practical training was held at JURONGHEALTH MOBILITY PARK Elderly and Persons with Simulated streetscapes and life-sized replicas Aimed at increasing the awareness, skills and Disabilities MRT, TAXI & BUS knowledge of a public-facing professional, typically station operations staff. Realistic situations with HANDS-ON TRAINING Recognises the roles that our staff play in Example: Staff taught on how to assist persons contributing to SMRT’s service vision of an Hapticus, the technology company, provides a platform in wheelchairs to get on and off trains. inclusive society. with predeﬁned routes, images and simple instructions for Persons with Intellectual Disabilities (PWIDs) via the app*. PWIDs may also consult their caregivers, INCLUSIVE SERVICE and this can be done through the simple and full DELIVERY versions of the mobile application respectively.

PROGRAMME MORE THAN HANDS-ON PROVIDE ASSISTANCE This will enable PWIDs to travel more independently, 1,400 STAFF TRAINING TO PRIORITY which allows their families to better support them, TRAINING across train and to equip them PASSENGERS thereby giving them peace of mind. bus networks with skills when the situation arises

* core features of the app. AWARDS & ACCOLADES - OUR ACHIEVEMENTS MOVING PEOPLE, ENHANCING LIVES 32 OUR ACHIEVEMENTS

Partner Platinum Award (SMRT Corporation Ltd) 2017 Community Chest Awards 2017, National Council of Social Service SHARE Corporate Gold Award (SMRT Trains Ltd) Community Chest Awards 2017, National Council of Social Service SHARE Corporate Silver Award (SMRT Buses Ltd) Community Chest Awards 2017, National Council of Social Service

Corporate Platinum Award (SMRT Corporation Ltd) 2016 Community Chest Awards 2016, National Council of Social Service Partner Platinum Award (SMRT Corporation Ltd) Community Chest Awards 2016, National Council of Social Service SHARE Corporate Silver Award (SMRT Trains Ltd) Community Chest Awards 2016, National Council of Social Service SHARE Corporate Silver Award (SMRT Buses Ltd) Community Chest Awards 2016, National Council of Social Service UITP Sustainability Charter (SMRT Corporation Ltd) Full Charter Member Central Singapore Project EARTH Corporate Organisation Category, 2nd Runner Up (SMRT Corporation Ltd) Project EARTH, National Environment Agency & Central Singapore Community Development Council Arts Supporter Award (SMRT Corporation Ltd) Patron of the Arts 2016, National Arts Council

Central Singapore Project EARTH Challenge 2015, 2015 2nd Runner Up (SMRT Corporation Ltd) Project EARTH Challenge, National Environment Agency & Central Singapore Community Development Council Blood Mobile Organiser, Merit Award (SMRT Corporation Ltd) Singapore Red Cross Society Corporate Platinum Award (SMRT Corporation Ltd) Community Chest Awards 2015, National Council of Social Service Partner Platinum Award (SMRT Corporation Ltd) Community Chest Awards 2015, National Council of Social Service SHARE Corporate Gold Award (SMRT Trains Ltd) Community Chest Awards 2015, National Council of Social Service SHARE Corporate Silver Award (SMRT Buses Ltd) Community Chest Awards 2015, National Council of Social Service Printed on environmentally friendly paper. Design and Produced by Pure Design Pte Ltd SMRT Corporation Ltd (SMRT) is Singapore’s premier multi-modal land transport provider. Our core businesses are in rail operations, maintenance and engineering as well as in bus, taxi and automotive services. Complementing these are our integrated business in retail, media and marketing, as well as properties and retail management. We are committed to sustainable development and corporate social responsibility, SMRT was established in 1987.

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