Northern Ireland Management review 2010/11

a 01 ntroduction 12 Looking ahead 19 Contacts 02 Two minute summary 18 Key priorities for next year 20 04 Service performance management

“Broadcasting makes an important contribution to the wealth and well-being of local society.” Peter Johnston, Director, BBC Northern Ireland

Cover image Cover shows BBC Ulster presenters at the launch of Open House in , . Introduction

The BBC’s mission may be constant and enduring, but the business of broadcasting, like society itself, is always changing.

We can report on a year in which our services enjoyed broad and popular appeal, and much critical success. Network production increased and has begun to achieve the critical mass on which its long-term sustainability depends; we enhanced our newsgathering with the appointment of new area-based reporters; and our local television portfolio was refreshed with additional landmark programmes and commissions that were intended to reflect community life in all its different aspects and diversity. We introduced schedule changes at BBC Radio Foyle; extended the availability of the BBC’s national DAB network in Northern Ireland; secured some necessary investment to facilitate local television outside broadcasts into the future; and delivered a range of BBC recordings and events – showcasing talent and providing moments of celebration for the whole community. All of this activity has been taken forward in the midst of real financial constraints. Further savings are in prospect and will require difficult choices about priorities and a clear focus on how we can maximise the impact and value of our service offering. Much of what comes next will not be easy. But neither is it a cause for despair. We can, and will, continue to create great programmes and to seek out new and innovative ways in which we can serve BBC audiences better.

Peter Johnston Director, BBC Northern Ireland

1 Two minute summary

BBC Northern Ireland aims to provide something of value for everyone in the community through a broad range of programmes and services which inform and stimulate debate, celebrate and support cultural and sporting life, and reflect local interests and experiences for audiences within Northern Ireland and across the rest of the UK.

Hours of local television output Hours of BBC Radio Ulster/Foyle output by genre in 2010/11 by genre in 2010/11 These totals describe local programming on BBCNI These totals describe the volume and type of programming television during 2009/10. 68.7 hours of this output provided by BBC Radio Ulster/Foyle. Much of this output (equivalent to 37%) of qualifying non- hours with a involves listener interaction. Continuous output in this value of £6.35million) was commissioned from the local categorisation includes specialist music and other strands. independent sector. Genre Hours of programming produced Genre Hours of programming produced Continuous Output 6,874 Comedy, Entertainment and Music 27.94 News and Weather 2,105 News and Weather 400.2 Sport 491 Current Affairs 34.5 Sport 82.72 Factual and Factual Entertainment 104.17 Drama 2.72 Children’s and Education 3.93

2 Average weekly 15-minute reach Average weekly 15-minute reach of BBC One in Northern Ireland of BBC Two in Northern Ireland Reach is described as a percentage of the total population Reach is described as a percentage of the total population who consumed BBC television programming over a who consumed BBC television programming over a specified time period (in this case 15 minutes). These totals specified time period (in this case 15 minutes). These totals reflect the continuing popularity of BBC television, but also reflect a slight reduction in the channel’s performance in the effect of increased competition from other broadcast Northern Ireland. It remains our primary television platform services on digital platforms. for local niche and specialist programmes. 08/09 72.3% 08/09 51.1% 09/10 73.3% 09/10 49.7% 10/11 77.8% 10/11 49.2%

Average weekly reach for Average weekly unique users of BBC Radio Ulster/Foyle BBCNI Online (millions) Reach is described as a percentage of the total population These totals describe the average number of weekly unique who consumed local BBC radio services in Northern users during April each year on the BBCNI website. Ireland. These totals represent an average of the quarterly audience figures that were produced by Rajar across the review period. BBC Radio Ulster/Foyle retains its place as the region’s most popular station. 08/09 36.3% April 2009 1.09 09/10 35.3% April 2010 0.66 10/11 36.3% March 2011 1.01

Local BBC television output totals (Hours) BBC Radio Ulster/Foyle output totals (Hours) These totals describe the hours of BBCNI television These totals describe the hours of programming on BBC programming for local audiences. The volume and profile Radio Ulster/Foyle. The volume, profile and content of of our output is aligned against relevant Service Licence and our output are aligned against the station’s Service Licence SoPPs commitments and the BBC’s Public Purposes. Our and the BBC’s Public Purposes. These totals can fluctuate focus on fewer, higher cost programmes, impacted on the over time as a result of the cost/type of programme being amount of local television output. Totals in this area were also commissioned, the timetabling of programme deliveries etc. affected by the timetabling of some programme deliveries.

08/09 674 08/09 9,375 09/10 627 09/10 9,514 10/11 656 10/11 9,470

3 Service performance – television, radio and online We provide programmes and services across radio, television and online – bringing the stories of local people to audiences at home and across the UK.

BBC Northern Ireland television other changes. In the midst of so much BBCNI television seeks to reflect uncertainty however, our local BBC local society in all its different aspects services have retained their popularity and diversity. Our programmes are a and a unique ability to engage the whole trusted source of news and information community with programmes that inform, and a showcase for local stories, talent educate and entertain. and creativity. They include a mix of News and current affairs output is a core programme styles and approaches and feature of BBCNI’s work. It provides are informed by a deep connection information and advice during times of with the needs of local audiences. crisis and the analysis that helps audience Quality, integrity and authenticity are understanding of big, and sometimes defining features of our television output complex, issues. Our journalists are active and are the basis on which its success across the region, bringing local stories has been built. Maintaining this breadth and concerns to a wider audience and of editorial ambition and the appeal of their specialist expertise to developments our programming into the future are affecting every aspect of community real challenges for the BBC – reflecting life. Our programmes also provide an funding, marketplace, technological and important forum for debate, allowing

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1. Archie the Squirrel in a new network series of Sesame Tree. 2. A sporting legend – Joey Dunlop Remembered. 4 Northern Ireland

people to engage with decision-makers and We provided detailed coverage of the alternative viewpoints. Assembly and Executive’s work and Major news stories and developments in launched a new weekly programme, recent months have included: coverage of Stormont Today, with its combination of the Westminster election, and a new-style Assembly debates, political commentary televised debate involving leaders from and analysis. Audience-led discussion with the main parties in Northern Ireland; the politicians was facilitated by a series of publication of the Saville Inquiry report; Spotlight Specials and was complemented winter weather difficulties with multiple by longer-form interviews on Hearts and school closures and subsequent water Minds and The Politics Show. Politics and shortages; the economic downturn and politicians also featured in House on the its effects on public finances; political Hill, an observational-style series about developments in the Republic of Ireland, Stormont and as part of two extended film including the election of a new coalition profiles about First Minister, Peter Robinson government; continuing issues affecting and Gerry Adams TD. Audience interest health and education; security concerns in matters political was also addressed linked to terrorist-related activities; and the through our live coverage from the main trial and subsequent conviction of Hazel party conferences and a documentary on Stewart for her involvement in the murder the Westminster election campaign of UUP of her policeman husband – which featured candidate Harry Hamilton – better known in two Spotlight programmes. for his appearances in Queen tribute band, Flash Harry. BBC Newsline’s newsgathering capabilities were enhanced with the appointment of additional District Reporters and the programme’s team of specialist correspondents made headlines throughout the year with a series of investigative reports about health, security, education and other issues.

5 Service performance continued

Sporting fixtures and achievements featured from the Odyssey Arena which helped to across our output and included live coverage raise £568,919 towards the charity’s work of rugby (as a result of a new Magners’ in Northern Ireland. And we had headline League contract, secured in partnership entertainment with Snow Patrol in the with other broadcasters), domestic and region’s largest-ever outdoor concert – international soccer, the Schools’ and with an attendance of 40,000 people. MacRory Cups, GAA and the NW200. Historical themes and influences were Graeme McDowell’s golfing success explored across a range of programmes, attracted much interest and featured in the reflecting audience interest in the past and award-winning Graeme McDowell’s Major its continuing resonances in everyday life. Moment. Local sport also mourned the loss Fergal Keane looked again at our island of Alex Higgins and his career was the focus stories in a landmark series of documentaries of special tribute programmes on local and whilst Tim McGarry provided a satirical network television. view of history and myth in his Irish History Artistic and creative talent was showcased Lesson. We described the development and in Festival Nights, coinciding with the Belfast decline of Derry’s shirt factories in The Shirt Festival at Queen’s, and in Art Space, a newly Factory Horn and examined the influence of commissioned series of programmes about popular culture in a number of archive- people and events within the local creative based series, including Pop Goes Northern sector. We also brought audiences together Ireland. Local museum exhibits were for large-scale entertainment events at profiled in short films commissioned as part Hillsborough Castle as part of BBC Proms of the BBC-wide History of the World in the Park and at Belfast’s Waterfront Hall initiative, and we celebrated the careers of for a unique Saint Patrick’s Day collaboration sports journalist Malcolm Brodie and actress involving and the Ulster Orchestra. Leila Webster in two popular Spectacle and excitement were also a documentaries. feature of our Children in Need concert

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1. Our island stories – Fergal Keane’s The Story of Ireland. 2. At the of local sport with BBCNI’s Ulster Rugby Live presentation team. 6 Irish language programmes are a now with some new writing talent in the established feature of our weekday youth-oriented LOL. schedule on BBC Two. Much of this content Postcard escapism from Getaways featured is commissioned with support from the holiday destinations at home and around Irish language Broadcast Fund. It includes the world and we visited local places a mix of programme styles and genre, with claimed supernatural associations ranging from music and drama to sport, in NI’s Greatest Haunts. Consumer issues the environment and history. Ulster-Scots and concerns were championed in a new programming has also enjoyed greater series, In Your Corner, which was broadcast prominence on local television in recent from different regional venues and we months, including a new magazine series, looked at high-rise urban living in a two-part Santer and documentaries about north series about the Divis flats in Belfast. The American connections. musical renaissance of nearby St Peter’s Our comedy output included several Cathedral featured in Choirboys and we returning series and new programmes stepped behind the front doors of some of featuring William Caulfield and Diarmuid Northern Ireland’s most distinctive homes Corr. Comic travels were the subject of in a return series of House of the Year. We Colin and Graham’s Excellent Adventures also obtained an insider’s perspective on whilst the health benefits of comedy were Pope Benedict’s visit to Britain in Our Man examined in Clown Doctors, a six-part series in the Vatican – The Papal Visit, a follow-up to on a local charity’s work in bringing bedside last year’s documentary profile of the UK’s entertainment to hospital wards across Ambassador to the Holy See, local man Northern Ireland. Rhod Gilbert’s comedic Francis Campbell. talents found an appreciative network audience with the locally produced series, Ask Rhod Gilbert and we experimented

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3. Health-giving fun with The Clown Doctors. 4. Consumer issues and concerns with In Your Corner. 7 Service performance continued

The events and legacies of the Troubles Network television commissions are an were explored in a much talked about important and still developing feature of documentary, The Shankill Butchers and in the BBC’s work in Northern Ireland. We reflections by veteran journalists about have been working in partnership with their work in As Others see Us. Other others, including the local independent documentary programmes and series sector, to build a sustainable production included: Special Deliveries, profiling midwives base in this area and have enjoyed some and expectant mums at the Ulster notable successes. All of this activity will Hospital; Life Matters, Sir Gerry Robinson’s help towards the BBC’s target for locally assessment of the Belfast Health Trust; and produced network output – which will an uninhibited look at sexual health in Pox rise to 3% of total network television Doc. And the grim realities of clerical abuse expenditure by 2016. were explored in a powerful two-part Local production teams were responsible drama, Brendan Smyth: Betrayal of Trust. for Panorama programmes about Scientology and the Irish economic crisis and Sunday Morning Live with its lively analysis of religious and ethical issues. Little Ships marked the 70th anniversary of the Dunkirk evacuation; Caravans: A British Love Affair and Britain Goes Under Canvas described the country’s affection for these distinctive holiday experiences; Atlantis – The Evidence uncovered the history and science behind this enduring legend; and Sesame Tree brought diverse local voices and experiences to a network audience on CBeebies.

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1. Musical delights with Choirboys on BBCNI television. 2. Award-winning local drama with Seacht. 8 BBC Radio Ulster/Foyle coverage of breaking news stories – BBC Radio Ulster/Foyle embraces every combining information and analysis and aspect of community and cultural life in making effective use of BBC newsgathering Northern Ireland. Its distinctive mix of at home and around the world to keep programmes includes news, listener-led local audiences updated on issues affecting debate, documentaries, specialist music and their lives and well-being. We know the events-based output. The station’s popularity value which audiences attach to our role reflects the strength of its connection at times of disruption and uncertainty and with local audiences and its responsiveness radio’s ability to respond flexibly to fast- to developments affecting the wider changing stories and circumstances. All community. Much of its output reflects the of this was evident in our coverage of the region’s unique diversity – cultural, historical winter difficulties – natural and man-made. and linguistic. It also helps to bring local voices It was also apparent in our reporting of and talent to a wider audience, providing political and security developments and listeners with a virtual concert hall, meeting the challenges facing the local economy. place and debating chamber. Stephen Nolan’s weekday programme Our radio news programmes seek to discussed, and often became, headline news. provide immediate and comprehensive It provided a lively forum for debate and

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3. Radio beginnings – BBCNI Director, Peter Johnston and Playwright, Brian Friel unveil a Blue Plaque to Sir Tyrone Guthrie at Broadcasting House, Belfast. 4. Hugo Duncan’s Country Afternoon on BBC Radio Ulster. 9 Service performance continued

highlighted a range of audience concerns. presenters and production teams from Political developments at the Assembly across the station and included outdoor were reported in Stormont Today and entertainment from Hugo Duncan, special analysed in Inside Politics. And their wider editions of Talkback and Good Morning Ulster community significance was discussed by and the regular travels of Saturday Magazine David Dunseith and guests on Seven Days. and Gardeners’ Corner. Community news and We reflected the place of religion in connections were also a feature of Your Place local society through music and worship and Mine and the work of its network of programmes and examined some of local correspondents. the ethical dimensions to everyday living We celebrated radio’s national and on Sunday Sequence – which this year international linkages in Making Connections, celebrated its 30th birthday. Religious a three-day audience festival at the BBC’s themes were also explored in a series of Blackstaff Studio, organised in partnership documentaries, including programmes with colleagues from RTÉ and BBC network about the King James Bible and Saint Padre radio, and hosted a large-scale event with Pio. And we looked at the changing sound Skillset NI on development opportunities in of gospel music in Mirenda Rosenberg’s the creative industries in Northern Ireland. The Gospel Train. Sports programming included live fixture Music-making from the Ulster Orchestra commentaries and analysis and we reflected was showcased on Sounds Classical and local cultural traditions in a portfolio of in special programmes featuring the Irish and Ulster-Scots output. The Living Air Orchestra’s appearances at the Royal explored the impact of radio on the lives Albert Hall and alongside Paul Brady for of local personalities; Arts Extra acquired a the opening concert of the Belfast Festival North-West dimension with a new weekly at Queen’s. Our specialist music output programme from BBC Radio Foyle; The was enhanced with the introduction of a Book Programme featured discussions and new Sunday afternoon series involving local interviews about recent publications; and choirs and through established programme we brought some satirical leavening to the strands including ATL, Strike Up the Band and schedule with returning series of The Folks on Pipes and Drums. the Hill, Anderson Extra and The Blame Game. Our documentary programmes continued We also made a series of changes to BBC to range widely – from people’s experiences Radio Foyle’s schedule, re-focusing editorial of mixed marriages and developments effort and resources so as to maximise in cardiac care to the careers of Francis impact and listener benefit, and continued Hutcheson and Sir Hans Sloane. Historical efforts to develop the volume and value characters and themes were also the focus of local network production activity. We of The Narrow Sea which described Ulster’s delivered music, drama and documentary historic links with Scotland. programmes for different BBC networks, We got even closer to local communities including Song Stories, God’s Ambassador, through a year-round programme of outside Ballylennon (which is now in its eighth series) broadcasts and events. These involved and The Meeting Point. 10 New media BBCNI’s website provided audiences with Online and related developments are updated information on school closures and changing how people access BBC content. other winter-time disruptions and attracted New technologies and platforms are large numbers of users for its coverage of extending choice and enhancing the service sporting and major news events. Significant that we can provide to local audiences. editorial developments in recent months DAB coverage has been further developed have included the launch of a new online with the addition of new transmitters; portal for Ulster-Scots content; additional most local programmes are now available learning materials linked to the curriculum on the BBC’s iPlayer; substantive planning needs of local schools; and a new website work is now underway to deliver digital for Broadcast Appeals. television switchover in 2012 (and involving close co-ordination on a cross-border basis); and an increasing number of local radio programmes are now available as podcasts – maximising their reach, value and accessibility.

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1. Colin Murphy’s Great Unanswered Questions 2. A musical journey on Mirenda Rosenberg’s Gospel Train. 11 Looking ahead

The BBC has a rich and varied past, securing its future, and serving audiences better, will require constant innovation and renewal.

Operational priorities 2011/12 Our work is only made possible as a result Our programmes and services remain of licence fee investment. It has already popular with local audiences. Maintaining been affected by stretching efficiency their appeal in a changing environment is a savings (estimated at 23% of our local constant theme in our work. It requires a budget by 2012/13) and will be further mix of editorial ambition and inquisitiveness, impacted by the BBC’s new funding seeking out new opportunities and ideas settlement. It is estimated that this will and making use of new technologies to require additional savings of at least 20% enhance the impact of our programming. on a BBC-wide basis in the period until Successful industries are always evolving and 2016. Much of this reflects challenges facing BBCNI’s continued vitality owes much to its the wider economy, but it will demand ongoing pursuit of creative excellence and some difficult choices about BBC priorities a deep understanding of audience needs. at both local and network level. Immediate impacts in 2011/12 will include the re- structuring and rationalisation of our online services, reflecting recent decisions by the BBC Trust, and work to complete existing savings plans.

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12 BBCNI plays a unique role at the heart Other priorities in 2011/12 will include: of cultural and community life in Northern preparations for digital television switchover, Ireland. We want to secure its future, working alongside Digital UK, broadcasting directing resources and effort against and sectoral partners; the development of agreed priorities and in ways that will deliver broadcast plans for Derry-Londonderry’s value for money. Partnership working (an tenure as the first UK City of Culture; area in which we have a long track record) and joint work to develop the skills and will help us to achieve our objectives. We production capabilities that will help grow will want to develop these relationships in the creative industries in Northern Ireland, coming months and to build on our role including BBC sponsored training and as a network production centre – bringing events and the availability of media training scale and sustainability to BBCNI’s activities placements through our partnership in this area and maximising their benefits for with CSV. We will also consider/action both audiences and the creative economy recommendations arising out of the recent in Northern Ireland. BBC Trust review of BBC Radio Ulster/Foyle. We will play a full and active role in BBC- wide consultations about the organisation’s future (as part of the Delivering Quality First initiative) and will seek to develop an enabling vision for BBCNI’s work over the next few years. In all of this, audience need and the BBC’s Public Purposes will remain the defining basis on which we order our activities and measure success.

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1. Picture Box – celebrating 70 years of Broadcasting House, Belfast. 2. Broadcasting House Tours – Jonathan McHugh. 13 Looking ahead continued

Journalism We will enhance our coverage of business News and current affairs plays a big and and economics through the appointment of important role in our output. It combines a new editor with responsibility for this area information, scrutiny and analysis; provides and will continue to refresh and update our comprehensive news coverage on a region- news programming more generally. wide basis; and helps to describe and We will provide comprehensive coverage explain the work of politicians. It also brings of major stories and events, including local stories to a UK-wide audience across planned visits by The Queen and President radio, television and online. Barack Obama to the Republic of Ireland. We will provide extensive coverage of the We will seek to ensure that local stories Assembly and local Government elections, and issues are properly reflected in the including constituency profiles, a leaders’ BBC’s network news output and will work debate and detailed election results. We to secure the long-term sustainability of our will also describe and analyse the work of network current affairs programming. the new Assembly and Executive and the impact of political, economic and other developments on local society, making use of our specialist correspondents and BBCNI’s dedicated politics output.

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1. Connecting with the World – a live BBC World Service broadcast from Parliament Buildings, Stormont. 2. BBC Writer in Residence at Queen’s, Malachi O’Doherty in conversation with the BBC’s Business Editor, Robert Peston. 14 Knowledge, music and culture We will introduce a new arts strand We work hard to provide programmes on BBCNI television and a studio-based that extend understanding and horizons discussion series with Stephen Nolan. and which reflect the richness of creative We will explore local experiences of WW2 and cultural life in Northern Ireland. Our in a landmark documentary and will look at educational output supports the local our more recent past in programmes curriculum and includes knowledge-building about: the careers of John Hume and Denis initiatives and campaigns involving the whole Murray; reflections on the cultural impact audience. And we are a major sponsor and significance of Graham Reid’s Billy Plays; of local writing and performing talent – and an examination of the events and showcasing new work and bringing it to legacies of the Holy Cross dispute. a bigger audience. We will work with NI Screen in seeking to We will celebrate the 30th anniversary maximise the BBC audience benefits of its of the BBC’s partnership with the Ulster funding schemes for Irish and Ulster-Scots, Orchestra and will seek to explore how we and will continue to reflect other aspects might further extend the audience impact of local cultural diversity across our output. and benefits of its work and secure its future. We will commission an ambitious multi- platform initiative about local wildlife, with live television and radio coverage, dedicated online resources and interactive events.

3 3. BBCNI Director, Peter Johnston, with Professor Jean Seaton and former BBCNI Controller, Robin Walsh at a BBC exhibition at the Ulster Museum. 4. Community stories from the BBC archives – launch event for Our Place at Lurgan Library. 4

15 Looking ahead continued

Ambitious drama and comedy Outstanding children’s content BBCNI has a long-established (and critically Much of our programming for children is acclaimed) role in the production of curriculum-related. We also cater for the network radio and television drama. We needs of younger audiences through ATL have been working to develop the volume, and locally developed outreach and training local relevance and sustainability of activities initiatives, including BBC School Report. in this area and its benefits for the creative Campaigns and events economy. Original comedy and the We will work with local groups and identification of new talent is also an organisations to deliver activities in support important part of our editorial ambition of BBC Learning campaigns. A season of for local television and radio. autumn-time events will focus on moving We will commission a new drama series images, making use of archive recordings to for local audiences, focusing on the lives stimulate debate about our changing world. and preoccupations of university students. It will include community screenings of We will deliver two new drama series BBC archive programmes about different for BBC network television and will seek aspects of social and cultural life. to maintain and develop our radio output We will promote the BBC’s First Click in this area – building on a strong talent initiative, helping to make online resources and production base. and opportunities accessible to a wider We will support writing and performing audience. We want to find ways of talent in comedy on both television and extending the impact and benefits of radio with returning series and ongoing our work in this area and to maximise work to identify and nurture new talent. awareness of First Click Friends. We will broadcast a landmark drama- documentary on the legend of Atlantis.

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1. New Comedy talent with Diarmuid Corr in Sketchy. 2. Creative fun with the Culture Club . 16 Events that bring audiences together We will deliver major events as part Our work involves an extensive of BBC Proms in the Park and for BBC programme of recordings, outside Children in Need and will work with other broadcasts and events. All of these activities organisations in bringing their events to a attract large and appreciative audiences wider audience. – many of them providing spectacle We will connect with community events and excitement on a big scale. We also and activities across the region through provide coverage of major civic occasions, outside broadcasts, outreach and media reflecting their significance in the life of our literacy initiatives and will provide dedicated community and events that are expressive coverage of the Royal Ulster Agricultural of our region’s unique cultural diversity. Show and the Belfast Festival at Queen’s. We will provide extensive coverage of sporting fixtures and events including the NW200, rugby, soccer, GAA and the Ulster Grand Prix.

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3. Making Connections – A Festival of Radio organised by BBCNI and RTÉ. 4. Cultural diversity in Sisters of the Lodge. 17 Key priorities for next year

Across all our services – television, radio and online – BBC Northern Ireland will put quality first as we work to meet the needs of our home audiences and grow our network audiences.

Network Local We will increase the volume, value and We will seek to maintain the reach, range of network television programmes relevance and editorial ambition of BBCNI’s produced in Northern Ireland, working in local programmes and services, making partnership with the independent sector, use of new formats and talent and taking and will seek to explore development account of audience feedback and research. opportunities in network radio.

Partnerships Value We will seek to develop new partnership We will continue to pursue a managed opportunities as a means of extending programme of savings and efficiencies the creative and other benefits of BBC across all aspects of our work, aligning effort investment in Northern Ireland. and resources against core BBC purposes and priorities, and seeking always to provide value for money for local licence fee payers.

18 Contacts

If you wish to find out more about To find out more about BBC Northern the BBC’s year – including full financial Ireland and our services, programmes, statements and performance against other activities and events, visit us at public commitments – then please visit www..co.uk/northernireland www.bbc.co.uk/annualreport If you want to know more about how the BBC is run, then please visit www.bbc.co.uk/aboutthebbc BBC Information is our audience’s virtual front door to the BBC. If you have a question, comment, complaint or suggestion about BBC programmes and services, then please write to us here: BBC Information PO Box 1922 Darlington DL3 0UR Telephone: 03700 100 222* (Lines are open 24 hours a day, seven days a week. Calls may be monitored or recorded for training purposes.) Textphone: 03700 100 212* Fax: 0141 307 5770 Website: www.bbc.co.uk/feedback * 0370 numbers are called ‘UK wide’ and cost no more than calls to 01 or 02 geographic numbers.

19 Northern Ireland management

Peter Johnston, Director Mark Adair, Head of Corporate and Jeremy Adams, Head of Television Community Affairs Current Affairs

Kathleen Carragher, Head of News Lawrence Jackson, Head of HR Fergus Keeling, Head of Radio and Development

Susan Lovell, Head of Multimedia Kathy Martin, Head of Marketing, Ailsa Orr, Head of Programmes Commissioning Communications and Audience

Mark Taylor, Chief Operating Officer

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