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Accomplishment LIGHT RAIL TRANSIT AUTHORITY 2017 Accomplishment Table of Contents Executive Summary 3 I. Operational Performance 6 A. Patronage 6 B. Train Availability 7 C. Trains Running 8 D. Load Factor 8 E. Service Performance 8 . Conveyance System 8 . Safety and Security System 9 . Passenger/Customer Service 14 II. Financial Performance 16 A. Gross Rail Revenue 16 B. Operating Expenses 16 C. Non-Rail Revenue 17 III. Concession Monitoring 18 IV. LRTA’s Performance Scorecard for CY 2017 18 V. Status of LRTA’s Major Projects and Initiatives 20 A. LRT Line Extension/Expansion Projects 20 B. LRT Rehabilitation Projects 22 C. LRTA’s Philippine Railway Training Center (PRTC) 25 VI. Good Governance Related Initiatives 26 A. Gender and Accessibility Related initiatives 26 B. Corporate Social Responsibility Initiatives 27 Conclusion 28 Way Forward 29 Annex A - LRTA’s Performance Scorecard for CY 2017 30 Page 2 of 29 LRTA’s Accomplishment Report 2017 Executive Summary This report highlights the performance and major accomplishments of the Light Rail Transit Authority (LRTA) for the period ended 31 December 2017, focusing on Line 2’s Operational, Financial, and Administrative areas as well as on the agency’s Project Monitoring and Management and Good Governance related initiatives. As of 31 December 2017, the LRTA achieved a weighted rating of 91.44% in its Corporate Balanced Scorecard based on a self-assessment performance report submitted to the Governance Commission for GOCCs (GCG), for its validation and endorsement. Last year, LRTA achieved an average rating of 92.9%, which is also undergoing validation by the GCG. These ratings are within the 90% GCG-mandated average weighted rating for its monitored GOCCs. Over the past 33 years, LRTA marks a 5-Billion ridership patronage for its Lines 1 & 2 in October 2017, with LRT 2 sharing 16% of the ridership patronage or 801.04 Million since its operation in 2003. In terms of daily and total ridership for the year, a slight decrease of 1.29% and 1.57%, respectively were recorded compared to the same period last year. They can be attributed to several external factors such as, among others, the increase in number1 of holidays, class and work suspension declared in 2017 comparing to last year and the implementation of K- 12 Program. On a positive note, the Authority was able to sustain last year’s number of 10 trains running in the revenue line. 1 Total of 22 declared Holidays, 8 Regular Holidays, 8 days class suspension Page 3 of 29 LRTA’s Accomplishment Report 2017 On the financial front, Authority’s farebox ratio remains at a positive level of 1.04, and was 4% higher from its target of 1.00. This means that the revenue collection was able to sustain the operating expenses of the Authority. Similarly, the concession monitoring functions, as performed by the Concession Agreement Monitoring Team (CAMT) and Fare Revenue Operations Group (FROG), continue to show a positive performance with the achievement of 96.26% compliance rating for the monitoring of Line 1 Secondary KPIs specified in the Concession Agreement. This is 1.32% higher compared to its GCG target of 95%. Meanwhile, the Automated Fare Collection System (AFCS) Concessionaire’s compliance rating to the requirements of the Service Level Agreement (SLA) was 90.64%2 or 0.71% higher than its target of 90%. Significant accomplishments were also recorded in terms of the management of the extension and expansion projects. These include the successful completion of the construction of the viaduct and the groundbreaking ceremony for the Design and Build of Stations for the Line 2 East Extension Project. The construction of Row houses was also completed as well as the evaluation and relocation of 5853 Informal Settlers (ISFs) under Package 1 for the Line 1 South Extension Project. It was also within the year that the ground-breaking ceremony for the said project was done. Meanwhile, ten (10) Rehabilitation Projects were also completed during the year. Most significant among them is the delivery and installation of thirty-two (32) elevators and additional thirteen (13) escalators in the revenue line which afforded convenience and comfort to our passengers especially the senior citizens, persons with disability and pregnant women with children. LRTA chronicled another milestone when it emerges as the First Railway System in the Philippines to be accredited by the Technical Education and Skills Development 2 Percentage of compliance to SLA provisions (No. of provisions complied ÷ Total number relevant provisions) x 100%) 3 Of the total 585 ISFs, 484 qualified beneficiaries were relocated in Brgy. Santiago, Gen, Trias Cavite. Of the remaining 101 ISFs, 5 qualified beneficiaries opted for Balik Probinsya, 4 families were disqualified by BSAAC, 7 families were relocated in NAIC, Cavite, 53 families opted for C5 Project (In City) relocation and 32 families where not present during the actual relocation but present during the conduct of census and tagging Page 4 of 29 LRTA’s Accomplishment Report 2017 Authority (TESDA) for its competency-based program on Train Driving (Level II). Such initiative is an initial step towards the establishment of the Philippine Railway Training Center (PRTC), which aims to professionalize the railway system in the country. With the continued efforts to improve customer experience, LRTA pursed various undertakings for the year. These include the transition of its Quality Management System (QMS) to the ISO 9001: 2015 Standard, the launching of the Passenger Assist Railway Display System (PARDS), in partnership with the Philippine National Police (PNP) for the campaign on Passenger Safety and Security, the formulation and adaption of a handbook/primer entitled “Gabay sa Maayos at Epektibong Paglilingkod sa mga Pasahero-Kostumer” which shall be used as a corporate training tool for all LRTA employees especially those who provide frontline services, and the continuous implementation/adoption of good governance related Initiatives in pursuit of better corporate governance practices. LRTA is currently pursuing a full-process scope 3rd Party certification to ISO Quality Management System 9001-2015 Standard in cooperation with the Development Academy of the Philippines and targets to achieve ISO Certification by a certifying body by the end of 2018. Significant initiatives will be vigorously pursued. Among them, will be the soft operation of its PRTC which will mainstream the rail operation profession and will harness the skills and expertise of Railway operations and its technical personnel. Two (2) more technical courses such as Traffic Control and AFCS are up for accreditation in 2018 with proposed Public offering of the TESDA-accredited Train Driving Level II program by December 2018. The full-blown operation of the PRTC is expected to commence in FY2019. Page 5 of 29 LRTA’s Accomplishment Report 2017 Light Rail Transit Authority ACCOMPLISHMENT REPORT As of 31 December 2017 I. Operational Performance A. Patronage As of 4th Quarter 2017, LRTA ferried a total of 65.96 million passengers, 1.56% lower from last year’s recorded ridership of 67.00 million and 3.33% lower comparing to its target. The declaration of holidays, class and work suspension, the implementation of K-12 program, provisionary service4 during the period were among the factors that contributed to the decrease in ridership. Target ridership was affected with only ten (10) operational trains available compared to the twelve (12) trains targeted for the year. Table 2. On a month to month comparison on LRT Line 2 Comparative Monthly Ridership 2016 vs 2017 Line 2’s ridership, March posted the highest Variance Month Actual 2016 Actual 2017 (%) percentage increase of 17.90% as compared Jan 5,773,982 5,905,227 2.27 to the same period last year. Such increase is Feb 5,670,901 5,569,411 (1.79) Mar 5,212,390 6,145,246 17.90 attributable to the annual Holy Week Apr 4,951,097 4,306,273 (13.02) May 4,898,407 5,195,670 6.07 maintenance works that were conducted June 5,177,705 5,030,154 (2.85) July 5,600,213 5,515,175 (1.52) last April 13-16, 2017, as compared to last Aug 5,846,969 5,729,986 (2.00) Sept 6,066,697 5,836,266 (3.80) year, which had been done in March. Oct 6,062,572 5,832,386 (3.80) Conversely, the lowest ridership for the year Nov 5,875,481 5,195,519 (11.57) Dec 5,866,260 5,696,344 (2.90) was posted in April due to the non-revenue TOTAL 67,002,674 65,957,657 (1.56) Note: Ridership includes free ride 4 1-day provisionary services - Cubao to Santolan vice versa Page 6 of 29 LRTA’s Accomplishment Report 2017 operation of the Line 2 System in view of the 4-Day Holy Week Maintenance Works, the declaration of Holidays (Regular holiday and Special Non-Working Holiday) and school break. On a five-year comparison, the lowest Figure 1. ridership patronage of Line 2 was registered 74 72.85 in 2015. Such decline is attributed to the 72 71.45 70 increase in fare that was implemented on 68 66.93 66 January 4, 2015 and the implementation of 64 65.97 62 62.21 RIDERSHIP the new automated ticketing system. 60 58 Ridership improved in 2016 and 2017 as the 56 2013 2014 2015 2016 2017 passengers were already accustomed to Year the current fare collection system. B. Train Availability As of December 2017, there were only (10), Table 3. Status of Train Availability out of the total eighteen (18) trainsets No. of No. of Non- Total No. Operational Operational operational, while eight (8) trainsets remain to of Trains Trains Trains be non-operational.
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