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ANNUAL REPORT 2 0 1 4 LIGHT RAIL TRANSIT AUTHORITY COMPANY PROFILE LIGHT RAIL TRANSIT AUTHORITY LRTA Compound, Aurora Boulevard, Pasay City, Philippines 3 The Light Rail Transit Authority is recognized as the premiere rail transit in the country providing MESSAGES reliable, efficient, dependable, and environment-friendly mass rail services to all residents of Metro Manila. LRTA is a wholly owned government corporation created on July 12, 1980 under Executive Order (EO) No. 603, as amended by EO No. 830 dated September 1982, and EO No. 210 dated July 7, 1987. A pioneer of the industry since 1984, LRTA has become the country’s prime mover in the rail transport sector serving the needs of millions of Filipinos by exploring avenues where the LRT system could continuously provide efficient transport services while promoting economy and efficiency of operations. “Strive to further enhance MANDATE QUALITY POLICY the quality of our rides” By virtue of Executive Order No. 603, the Light We, at LRTA collectively commit to continually Rail Transit Authority was created to be primarily work for excellence to address the increasing responsible for the construction, operation, demands for new LRT lines, for the preservation of our LRT maintenance and/or lease of LRT Systems in the systems and improve the delivery of quality urban mass Philippines. rail transport and related services inspired by LRTA’s Quality Management System. MISSION Toward this end, to achieve “Serbisyong Ayos”, To enhance public mobility and provide vital we shall ensure that: access to urban centers in the country through the development, design, construction, commissioning, • Organizational system and processes are operation and maintenance of world-class and efficient, effective and responsive to the needs MESSAGE FROM THE PRESIDENT integrated light rail transport systems with continued of the organization and stakeholders; commitment to excellence in service while maximiz- OF THE PHILIPPINES ing the opportunities for development and welfare of • Human resource are highly competent and our employees as well as the social, economic and en- customer-oriented; vironmental benefits for the nation. Transportation, and the infrastructure that supports it, are key pillars of a progressive nation. For 34 years, the Light Rail Transit Authority has taken on the responsibility of ensuring that millions of Filipinos reach their destinations VISION CORE VALUES • Physical resource are reliable and properly with ease and speed. Your job is not easy; as the number of commuters increase, so too does your mandate deepen. maintained; and The recognized leader While I comend you for successfully accomplishing 91% of your total performance comitment to the Governance Resilience • Financial resources are available and sufficient and expert in provid- Commission for GOCC’s, much remains to be done to ensure that the public transport system becomes a cornerstone, Integrity for operational requirements. ing integrated urban rather than a hindrance, to our ongoing revitalization. Professionalism rail transport systems Excellence The Quality Statements are appropriately of the country by I, along with the rest of the nation, am avidly watching your efforts to reform and improve the LRT system: The communicated to all employees through: 2020. rehabilitation and restoration of trains continue, especially as rail conditions deteriorate due to natural wear and tear. The public and your government rely on you to keep the lifeblood of the metro flowing. Strive to further enhance the • Orientation of newly hired-employees; and quality of our rides, that our citizenry may be left more capable of building the strong, inclusive Philippines that we all QUALITY PLEDGE • Provision of Quality Policy posters in strategic aspire to, one where the roads lead to opportunity and growth for all. area We, at LRTA, commit to comply with the requirements of the Quality Management System and The Quality Policy serves as guide for all continually improve our effectiveness in providing employees in the implementation and maintenance of quality urban mass rail transport and related services in the QMS. order to achieve our goal of SERBISYONG AYOS! BENIGNO S. AQUINO III President of the Philippines LIGHT RAIL TRANSIT AUTHORITY LIGHT RAIL TRANSIT AUTHORITY 4 LRTA Compound, Aurora Boulevard, Pasay City, Philippines LRTA Compound, Aurora Boulevard, Pasay City, Philippines 5 MESSAGES MESSAGES “continue to sustain its dedication and commitment to the national economy through ever improved mobility” MESSAGE FROM THE MESSAGE FROM THE DOTC SECRETARY ADMINISTRATOR Congratulations to the entire Light Rail Transit Authority (LRTA) family for another year of successful operations. Passenger ridership and demand continues to increase and I congratulate LRTA for providing reliable mass transportation to meet the need of the people. The LRTA deserves due commendation for its hard work and perseverance to improve the quality of rail service. Its 34 years in service has proved the strength and stability of the agency, which others can look up to. As LRTA traverses to new endeavors, may it continue to sustain its dedication and commitment to the national economy through ever improved mobility. I hope that the participation of the private sector will provide a strong partnership that will bring better results to the operations of the light rail systems for our people. Again, congratulations! 2014 ANNUAL REPORT TABLE OF CONTENTS 2014 PERFORMANCE ACCOMPLISHMENTS MESSAGE FROM Light 3 THE PRESIDENT OF THE Rail PHILIPPINES Transit 4 MESSAGE FROM Authority THE DOTC SECRETARY 5 MESSAGE FROM THE ADMINISTRATOR 2014 PERFORMANCE 7 ACCOMPLISHMENTS 8 KEY ACCOMPLISHMENT 11 OPERATIONAL HIGHLIGHTS 18 FINANCIAL HIGHLIGHTS 23 STATUS OF LRTA PROJECTS 26 OTHER ACCOMPLISHMENTS 30 OUTLOOK MAJOR PLANS 32 AND PROGRAMS 35 COMPANY PROFILE 39 KEY OFFICIALS 41 BOARD OF DIRECTORS 2014 APPROVED BOARD 46 RESOLUTIONS 59 AUDIT REPORT 8 LRTA 2014 ANNUAL REPORT LRTA 2014 ANNUAL REPORT 9 KEY ACCOMPLISHMENT KEY ACCOMPLISHMENT For CY 2014, the Light Rail Transit Authority has successfully achieved a 91.0% accomplishment out of its total performance commitment to the Governance Commission for GOCC’s (GCG). The table No. of Line1: 1/3 L1: N/A L1: 4/4 - Line1: 1/3 7.5% Rehabilitation 7.5% below shows each performance commitment with corresponding full year target and accomplishment. Quantity 4: projects Rehabilitation Engineering completed Performance Measures Baseline Data CY 2014 of LRTA Lines Department CY 2014 Accomplishme Rating per LRTA Line2: 16/18 8 7.5% L2: N/A L2: 4/4 Line2: 12 Line2: 17/18 0% Description Formula Weight Data 2011 2012 2013 Targets nt Line Provider MFO 1: Sale, secure, responsive, and reliable LRT services provided Quality: Intensify Total Quantity 1: LRVs/Trains L1: 31 L1: 30 L1: 28 L1: 28 trains L1: 28 trains 7.5% Quality ISO Internal Sustain the available 7.5% trains trains trains Management accreditatio 2 Actual ISO Quality average Loop time ÷ (TQM) in light n activities 3 accreditation Final Gap Audit/Gap number of Headway Operations rail core 0% - - - launched on - 7.5% L2: 12 L2: 11 L2: 11 L2: 11 L2: 11 7.5% activity Assessment Assessment LRVs/Trains Department processes by 20 trainsets trainsets trainsets trainsets trainsets launched conducted running taking the first December by the DAP during peak steps towards 2013 1 hours ISO 9001 Quantity 2: Load Factor = accreditation Sustain load Peak load5 ÷ 7.5% L1: 77.01% L1: L1: L1: 90%-95% L1: 98.03% 6% factor4 to not No. of 90.21% 94.67% No. of L1: 7 L1: 7 L1: 4 L1: 3 L1: 3 more than train/LRV minutes per minutes minutes minutes minutes minutes 100% trips x Operations Timeliness 1: medical capacity of Department Improved emergencies Safety and 7.5% L2: 44.01% L1: L2: L2: 55-65% L2: 59.11% 7.5% train x 100% response time 5% Security 5% 48.12% 60.01% for medical Data to be Division emergencies9 derived from L2: 4 L2: 4 L2: 3 L2: 2 L2: 2 minutes minutes minutes minutes minutes Quantity 3: Average incidence Service interruption Report interruption time per time6 incident7 = L1: 12 L1: 9 L1: 10.84 L1: less than L1: 7.87 10% Timeliness 2: Average no. minimized (total service 10% minutes minutes minutes or equal to minutes Improved L1:10 days L1:10 days L1:5 days L1:6 days L1:3 days of days per interruption 13 minutes response time BD-PR customer 5% 5% time/ for customer Department requests/ frequency requests/ L2:10 days L2:10 days L2:5 days L2:6 days L2:3 days complaints count) complaints10 L1: Operations Above 17 Department Farebox Ratio mins=0% = Gross L1:1.10 L1: 1.28 L1: 1.26 L1: 1.06 L1: 1.18 14 mins 1sec Revenue ÷ Financial: to 17 mins=6% Operating Sustain the 13 mins 1sec 10% L2: 20 L2: 15 L2: 15.67 L2: less than L2: 9.88 10% Expenses L2: 0.85 L2: 0.88 L2: 0.91 L2: 0.87 L2: 1.00 to 14 mins=8% ratio of minutes minutes minutes or equal to minutes 13 mins and revenue t O & 19 minutes Note: Finance below=10% M Cost 15% 15% Implementati Department L2: (Farebox Ratio) on of the P5 Above 22 by not less mins=0% fare increase Conso: than one Conso: 1.14 Conso: 1.14 Conso: 1.00 Conso: 1.12 20 mins 1 sec would 1.01 (1.00)11 to 22 mins=6% increase the 19 mins 1 sec Farebox Ratio to 20 mins=8% for the year 19 mins and below=10% 8Originally, there were forty one (41) rehabilitation projects however, target was reduced to twenty one (21) projects due to the 1Peak Period - Morning and afternoon time periods when transit riding is the heaviest (7:00 am-9:00 am; 5:00 pm-7:00pm). Supreme Court’s ruling on DAP and are being re-prioritized under funding sources.
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