DOCSLIB.ORG

D2.4: Eutravel Value Added Services

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
D2.4: Eutravel Value Added Services Ref. Ares(2017)5815761 - 28/11/2017 This project has received funding from the European Union’s Horizon 2020 research and innovation programme under the Grant Agreement No 636148. D2.4: EuTravel Value Added Services Project Title: Optimodal European Travel Ecosystem Acronym: EuTravel Start date of project: 01/05/2015 Duration: 30M Due date of deliverable: 30/06/2016 Actual submission date of version 1.0: 30/06/2016 Actual submission date of version 2.0: 28/11/2017 Organisation name of lead contractor for this deliverable: CLMS (UK) LIMITED Final [v2.0] Dissemination Level PU Public, fully open Confidential, restricted under conditions set out in Grant Agreement to CO consortium members and the Commission Services. D2.4: EuTravel Value Added Services - version Final 2.0 Table of Contents 1 EXECUTIVE SUMMARY ..................................................................................................................... 9 2 OBJECTIVES OF WORK-PACKAGE AND TASK .................................................................................. 10 3 VALUE ADDED SERVICES (VAS) ...................................................................................................... 12 3.1 INTRODUCTION ................................................................................................................................ 12 3.2 VAS 1 – ANALYTICS AND BUSINESS INTELLIGENCE DASHBOARD ................................................................ 13 3.2.1 Description of Service .............................................................................................................. 13 3.2.2 Design ..................................................................................................................................... 14 3.2.3 Use Cases ................................................................................................................................ 17 3.2.4 Implementation ...................................................................................................................... 18 3.3 VAS 2 – MOBILE APPLICATION ENABLING USER ENGAGEMENT AND FEEDBACK ............................................. 20 3.3.1 Description of Service .............................................................................................................. 20 3.3.2 Design ..................................................................................................................................... 20 3.3.3 Use-cases ................................................................................................................................ 22 3.3.4 POI Management Approach ................................................................................................... 24 3.3.5 Gamification ........................................................................................................................... 25 3.4 VAS 3 - ADVICE ON EU PASSENGER RIGHTS .......................................................................................... 27 3.4.1 EU Legal Framework ............................................................................................................... 27 3.4.2 Survey on Travel Portals.......................................................................................................... 32 3.4.3 Information Provided through the EuTravel Travel Planner ................................................... 33 3.4.4 Use cases - Specifications ........................................................................................................ 34 3.4.5 Limitations and lessons learned .............................................................................................. 37 4 OPTIMISATION SERVICE AND ALGORITHMS .................................................................................. 39 4.1 INTRODUCTION – SERVICE AND ALGORITHM DESIGN ................................................................................ 39 4.1.1 Input Set .................................................................................................................................. 41 4.1.2 Solution Ranking Module ........................................................................................................ 42 4.1.3 Output Set ............................................................................................................................... 43 4.1.4 Concluding Remarks ............................................................................................................... 43 4.2 APPLIED GRAPH TRANSFORMATION APPROACH ..................................................................................... 44 4.3 DECISIONS - EUTRAVEL TRIP RESOLVING SERVICE ................................................................................... 46 4.4 RESTRICTIONS DUE TO DATA AVAILABILITY, LIMITATIONS AND LESSONS LEARNED ........................................... 52 5 SEMANTIC ANNOTATION OF TRAVEL SERVICES ............................................................................. 56 5.1 SEMANTIC ANNOTATIONS USING SHEMA.ORG ACTIONS ........................................................................... 56 5.1.1 Introduction ............................................................................................................................ 56 5.1.2 Schema.org Actions ................................................................................................................ 57 5.1.3 Describing travel service using Schema.org Actions ............................................................... 59 5.2 SEMANTIC ANNOTATIONS BASED ON WADL ......................................................................................... 61 5.2.1 Introduction ............................................................................................................................ 61 5.2.2 Web Applications and (REST) Web services ............................................................................ 61 5.2.3 Extending the WADL Standard for EuTravel Applications and Services .................................. 62 5.2.4 Example Composite Travel Service Description in WADL ........................................................ 62 5.2.5 Service Search and Discovery .................................................................................................. 63 5.3 ANALYSIS OF LINKED POIS AND OTHER AREAS OF APPLICATION OF SEMANTICALLY ANNOTATED TRAVEL SERVICES . 64 5.3.1 Use case: Collaborative network analysis of Linked POI ......................................................... 64 5.3.2 Use case: User engagements and feedback analysis of Linked POIs ...................................... 65 5.3.3 Research results and conclusions ............................................................................................ 66 5.3.4 Concluding Remarks ............................................................................................................... 69 6 CONCLUSIONS ............................................................................................................................... 70 7 REFERENCES .................................................................................................................................. 72 2 D2.4: EuTravel Value Added Services - version Final 2.0 8 ANNEX I - PASSENGER’S RIGHTS IN POPULAR TRAVEL PORTALS .................................................... 73 8.1 LUFTHANSA ..................................................................................................................................... 73 8.1.1 Delay ....................................................................................................................................... 73 8.1.2 Denied boarding ..................................................................................................................... 73 8.1.3 Cancellation ............................................................................................................................ 74 8.2 BRITISH AIRWAYS ............................................................................................................................. 74 8.2.1 Air carrier liability for passengers and their baggage ............................................................. 74 8.2.2 Compensation in the case of death or injury .......................................................................... 74 8.2.3 Advance payments .................................................................................................................. 74 8.2.4 Passenger delays ..................................................................................................................... 75 8.2.5 Baggage delays ....................................................................................................................... 75 8.2.6 Destruction, loss or damage to baggage ................................................................................ 75 8.2.7 Higher limits for baggage ....................................................................................................... 75 8.2.8 Complaints on baggage .......................................................................................................... 75 8.2.9 Liability of contracting and actual carriers ............................................................................. 75 8.2.10 Time limit for action ................................................................................................................ 75 8.2.11 Basis for the information .......................................................................................................
Load more

Recommended publications
  • D4.3.4 Report on the IMPACT Extension - Acceleration Program Results
    Internet Mobile ConTent Grant agreement Nº: No. 632828 Start date: 01/07/2014 Duration: 30 months D4.3.4 Report on the IMPACT Extension - Acceleration Program Results IMPACT Extension Program (2016 edition) IMPACT Extension D4.3.4 Report on the IMPACT Extension Acceleration Program Results 1. Introduction 3 a. IMPACT Extension Program ........................................................................................................................ 3 2. IMPACT Extension Program ....................................................................................................... 4 3. Welcome Event ............................................................................................................................ 5 a. Main results and statistics: ............................................................................................................................ 5 b. Learnings: ..................................................................................................................................................... 6 4. Training ........................................................................................................................................ 6 a. Main results and statistics ............................................................................................................................. 7 b. Learnings: ..................................................................................................................................................... 9 5. Mentoring ..................................................................................................................................
    [Show full text]
  • Vancouver Tourism Vancouver’S 2016 Media Kit
    Assignment: Vancouver Tourism Vancouver’s 2016 Media Kit TABLE OF CONTENTS BACKGROUND ................................................................................................................. 4 WHERE IN THE WORLD IS VANCOUVER? ........................................................ 4 VANCOUVER’S TIMELINE.................................................................................... 4 POLITICALLY SPEAKING .................................................................................... 8 GREEN VANCOUVER ........................................................................................... 9 HONOURING VANCOUVER ............................................................................... 11 VANCOUVER: WHO’S COMING? ...................................................................... 12 GETTING HERE ................................................................................................... 13 GETTING AROUND ............................................................................................. 16 STAY VANCOUVER ............................................................................................ 21 ACCESSIBLE VANCOUVER .............................................................................. 21 DIVERSE VANCOUVER ...................................................................................... 22 WHERE TO GO ............................................................................................................... 28 VANCOUVER NEIGHBOURHOOD STORIES ...................................................
    [Show full text]
  • Mobile in Travel Report Series 2016–2017
    MOBILE IN TRAVEL REPORT SERIES 2016–2017 MOBILE IN TRAVEL REPORT SERIES 2016–2017 AUTHORS David Benady Alex Hadwick Head of Reasearch, EyeforTravel www.eyefortravel.com 1 WELCOME MOBILE IN TRAVEL REPORT SERIES 2016–2017 WELCOME Welcome to our Mobile in Travel Report Series and thank you for choosing EyeforTravel’s research. Mobile technology is the key disruptive influence in the travel industry. The possibilities it affords and the demands it is creating are challenging every aspect of the travel journey. There is now an expectation for instantaneous information that can be accessed by consumers whenever they desire it through the mobile web and apps. In order to deliver this experience travel brands need to conduct an enormous amount of work behind the scenes. Building, optimizing and maintaining a mobile strategy can quickly become a costly exercise. However, few, if any, brands can operate without mobile web or native apps if they do want to win the customer’s booking. The Mobile in Travel Report Series seeks to give travel brands all the tools they need to succeed in this sphere, from understanding consumer trends to the nuts bolts of app construction. This report series will allow you to comprehensively understand mobile in travel through: The current state of the m-commerce in travel. Mobile search and purchase behaviors. A complete understanding of mobile web and native apps and their inherent advantages. Answering whether mobile web or native apps are more important. Investment strategies. Mobile website construction. The cost of app development and how to build successful apps. Driving app downloads and keeping apps on users’ phones.
    [Show full text]
  • Ricebusiness Magazine of the Jones Graduate School of Business at Rice University Fall 2016
    COMING HOME THE LONG AND WINDING FOOD TRUCKERS UNITE DEAN PETER RODRIGUEZ ROAD TRAVEL JOINS THE SLOW FRIENDLY COMPETITION AMONG PAGE 18 REVOLUTION PAGE 22 OWNER-CHEFS PAGE 32 RICEBUSINESS MAGAZINE OF THE JONES GRADUATE SCHOOL OF BUSINESS AT RICE UNIVERSITY FALL 2016 THE EMERALD CITY How the greening of Houston is transforming the way we live SUMMER SCHOOL Jones EdGE added a new opportunity to its portfolio this summer as first-year students embarked on a two-week academic seminar in Vallendar, Germany. The WHU* European MBA Summer Institute set the stage for Rice Business students to gain targeted and compact insight on business in Europe, as well as engage with international faculty and MBA students from around the world. Combining coursework, case studies and excursions to successful German companies, the summer institute — titled, “The Changing Environment for International Business in Europe” — was the beginning of a new partnership between Rice Business and WHU. Our students attended tuition free and will host an exchange student this fall. *Wissenschaftliche Hochschule für Unternehmensführung, Otto Beisheim School of Management GERMANY JONES EDGE FALL 2016 RICE BUSINESS contents Rice Business, formerly Dean Jones Journal, is published Peter L. Rodriguez semiannually for alumni and friends by the Jesse H. Executive Director Features Jones Graduate School of Marketing and Communication Kathleen Harrington Clark Business. Current and back 16 Coming Home issues of the magazine are Editor Dean Peter Rodriguez available online at Weezie Mackey business.rice.edu/RB. 24 The Long and Winding Road Design Director Travel joins the slow revolution Bill Carson, Bill Carson Design Change of Address? New Job? Creative Director 26 The Emerald City Update the online directory Kevin Palmer How the greening of Houston is with your new contact Associate Director transforming the way we live information at Intellectural Capital business.rice.edu/alumni.
    [Show full text]
  • Cognizanti Journal
    CognizantiAn annual journal produced by Cognizant Digital Business 2020: Getting there from here! Cognizanti is an annual journal published by Cognizant. Our mission is to provide unique insights, emerging strategies and proven best practices that globally-minded companies can use in their quest for business and IT performance excellence. All articles published in Cognizanti represent the ideas and perspectives of individual Cognizant associates and contributors who have documented expertise in business-technology strategy and implementation. The content of the articles published in Cognizanti represents the views of the individual contributors and not necessarily those of Cognizant. They are put forward to illuminate new ways of conceptualizing and delivering global services for competitive gain. They are not intended to be, and are not a substitute for, professional advice and should not be relied upon as such. For more insights, and to continue the conversation online, please visit our e-community at http://connections.cognizant.com. © Copyright 2014, Cognizant Technology Solutions No part of this publication may be used or reproduced in any manner whatsoever without written permission of Cognizant. Cognizanti An annual journal produced by Cognizant VOLUME 7 • ISSUE 1 • 2014 The Cognizanti Team Publisher: Malcolm Frank, Executive Vice President, Strategy & Marketing Editor-in-Chief: Alan Alper, Associate Vice President, Corporate Marketing Editor: Reshma Trenchil, Senior Manager, Corporate Marketing Thought Leadership Program Management:
    [Show full text]
  • Community Workforce Education Florida Film Commission See & Be
    Panama City Beach Chamber of Commerce your connection to the beach Community Workforce Education Florida Film Commission See & Be Seen Grand Openings Eye View Some Like it Hot July / August 2011 PCBeach.org 58003_Circuit Cover Jul-Aug.indd 1 7/6/11 11:11 AM Panama City Beach Chamber of Commerce Community Workforce Education Florida Film Commission See & Be Seen Grand Openings Eye View Some Like it Hot 58003_Circuit CoverWrap Jul-Aug.indd 1 7/6/11 11:16 AM 58003_Circuit CoverWrap Jul-Aug.indd 2 att.com keeping u in touch With or without wires, it’s what we do. Always. 7/6/11 11:16 AM © 2011 AT&T Intellectual Property. All rights reserved. 58003_Circuit Cover Jul-Aug.indd 2 7/6/11 11:11 AM Beautiful Legs. Beautiful You. The Cosmetic Vein & Laser Center WWW.SKINANDVEINS.COM 12238 Panama City Beach Pkwy | Panama City Beach, FL 32407 Telephone: (850) 233-0264 | Fax: (850) 233-3113 58003_TheCircuit Jul-Aug.indd 3 7/6/11 1:12 PM PANAMA CITY TOYOTA Where Relationships are born. Thanks to our customers, we’ve just received the 2010 Toyota President’s Award. It’s one of the highest honors for a Toyota dealership. It’s also a symbol of our continu- ing dedication to satisfying our customers - from the day that you buy a Toyota and for as long as you own it. From every department and every person at our dealer- ship, we thank you. Please stop by soon and see the award our customers helped us receive. Panama City Toyota 959 W.
    [Show full text]
  • 95 Places to List Your Tours /Blog/86­Places­To­List­Your­Tours/ ​
    95 Places To List Your Tours www.tourismtiger.com /blog/86­places­to­list­your­tours/ ​ As a tour operator, it’s vital that you leverage the internet as much as possible to increase your tour sales. We’ve spoken a lot about the Octopus Method to improve your internet presence, but we wanted to up the ​ ​ ​ ante: so much so that we spent months scouring the internet finding places to list your tours. The result? A list of epic proportions. The best news? Most of the sites are free to list on. Some allow you to advertise your brand — directing travelers to your site to make bookings, while others sell your tours for you. Some are niche and target specific audiences, while others are all­encompassing OTAs that reach millions of people across the globe. Due to the sheer size of this list, you might be wondering which you should list your tours on. Our advice? List them on as many platforms as possible — as long as they are somewhat relevant to your tours. Enjoy! These guys are massive OTAs that have been around for awhile. They reach millions of unique global visitors a month. They usually top the rankings when it comes to booking anything travel related. As such, they are the go­to for a lot of travellers when making bookings as they are known to be super reliable and have excellent customer service. You definitely want to list your tour with these guys. 1. Expedia Why we love them: Expedia is the King of the Hill when it comes to OTAs — they are massive! How ​ ​ ​ massive? Well, their site receives 90 million unique visitors and 1.2 billion monthly site page views.
    [Show full text]
  • On the Road: Websites and Apps for Travel Loading the Right Apps
    On the Road: Websites and Apps for Travel Loading the Right Apps • Lets you get the most out of your vacation • Helps you avoid missing important sites • Eliminates confusion while travelling • Keeps you connected to home Tips for loading apps O Check the Google Play Store for Android apps and the Apple app store for iPhone and iPad apps. Some apps also have versions for Windows phones but there are far fewer. O You will need an Apple and/or Google id. O Make sure the app is available for your version of iOS or Android. O Some apps are only available on the company’s website. O Some apps have a corresponding website, others only have an app. O Unless otherwise noted, all apps are for Android & iOS. Accommodations Hotel Tonight app only O Biggest name in last-minute bookings in the US. App focuses exclusively on day-of bookings, although you can extend your stay for multiple nights at some hotels. O Hotels in North America & Western Europe. Rooms are offered at discounts up to 70% and categorized by tier (basic, solid, charming, hip, luxe). You can see ratings and user photos before choosing a hotel. Booking takes just a few taps. O Hotel Tonight is the best choice if you want to quickly book a quality room. It has fewer options than in other apps, but choices are good and offered at steep discounts. O ‘Why we like it’ section describes why it’s a good pick. O No guarantee on a specific room or bed type until check in.
    [Show full text]
  • 95 Places to List Your Tours
    95 Places To List Your Tours As a tour operator, it’s vital that you leverage the internet as much as possible to increase your tour sales. We’ve spoken a lot about using ​the Octopus Method to improve your internet presence, but we wanted to up the ante -- so much so that we spent ​months scouring the internet for places to list your tours. The result? A list of epic proportions. And there’s better news: most of the sites allow you to list your tours for free. Some allow you to advertise your brand, directing travelers to your site to book, while others sell your tours for you. Some are niche and target specific audiences, while others are all-encompassing OTAs that reach millions of people across the globe. Due to the sheer size of this list, you might be wondering which of these sites you should list your tours on. Our advice? List them on as many platforms as possible -- as long as they are relevant to your tours. Enjoy! These sites are massive OTAs that have been around for awhile. They reach millions of unique global visitors a month and usually top the rankings when it comes to travel-related bookings. As such, they are the go-to for a lot of travelers who are looking to book, as these businesses are thought to be reliable and feature excellent customer service. You definitely want to list your tours on these sites! 1. Expedia Why we love them: ​Expedia is the king of the hill when it comes to OTAs, and they’re massive! How massive? Well, their site receives over 140 million unique visitors and over 2 billion monthly site page views.
    [Show full text]
  • Gogobot – College Ambassador
    Gogobot’s mission is to help people discover great places to stay, eat and play that are perfect for them. 19 Tribes (Family Travelers, Foodies, LGBT, etc.) help Gogobot members get personalized recommendations. More than 10 million people used Gogobot to plan and research places to go in the last year. Gogobot also has more than one million reviews, five million photos and 60,000 city guides available on both the site and its apps (Gogobot for Android, Apple Watch and iPhone). Gogobot has secured $39 million dollars in total funding. Our investors include HomeAway, Battery Ventures, Redpoint Ventures, Google Chairman Eric Schmidt’s Innovation Endeavors, TechCrunch founder Michael Arrington, MySpace founder Chris DeWolfe, Square CEO Keith Rabois and angel investor Oren Zeev. Gogobot has been named an editor’s choice app by the Apple App Store and Google Play as well as one of Time Magazine’s 50 best Internet sites. Are you an expert of the city you live in and passionate about travel? Does everyone turn to you for recommendations when they’re planning a day trip or night out in your town? Do you love social media and event planning? As a part-time Gogobot College Ambassador, you’ll be the leader of a dynamic community of locals who have a passion for sharing about their travels on Gogobot. This position starts as an unpaid college internship with the possibility of being hired on as a paid Ambassador and possibly even Community Manager for Gogobot if you do well in your role as an Ambassador along with a ton of other perks that come with the role.
    [Show full text]
  • Israel Advanced Technology Industries
    Israel Advanced Technology Industries IATI - Israel Advanced Technology Industries Building B, 1st Floor, PO Box 12591 IATI Abba Eban 8, Hertzliya Pituach, 4672526 Israeli ICT Industry Review T 972-73-713-6313 | F 972-73-713-6314 E iat i@iat i.co.il | W iat i.co.il 2015 Israel Advanced Technology Industries ISRAEL'S LARGEST UMBRELLA ORGANIZATION for the High-Tech and Life Science Industries iat i.co.il For more information about IATI please contact: T: +972 (0)73-713-6313 Bldg. B, 8 Abba Eban Blvd., Herzliya Pituach, Israel | E: iat i@iat i.co.il | January 2015 Dear Friends, We are pleased to present you with the new edition of the 2015 Israeli High-Tech Industry Review. The Review provides a thorough analysis of 2014’s recent developments in Israel's world renowned ICT industry, as well as an outlook for 2015. It analyzes industry dynamics and trends across a range of technology clusters, highlights leading Israeli companies catering to global markets, provides insights into the future of the industry and analyzes recent investments and mergers& acquisitions (M&A) trends affecting the local High-Tech industry. We made every effort to produce an extensive and detailed study in order to reflect the many different facets of the industry .We trust that you will find it both useful and informative. Please feel free to forward the report to others who might be interested in it. A Life Science Industry overview is due to be out soon as well. Special thanks to Dr. Benny Zeevi who added the chapter on Health IT and Digital Health to this report.
    [Show full text]
  • Giant List of Online Travel Companies E-Book by White Sky Hospitality
    THE GIANT LIST OF ONLINE TRAVEL COMPANIES BY WHITE SKY HOSPITALITY © WHITE SKY HOSPITALITY 2015 1 The world of hotels and travel is constantly changing. New ideas and business models are replacing existing ones quickly. And this has made finding a quick reference guide to online intermediaries like OTAs difficult. Even hotels with resources are finding it tricky to navigate through this flux. And if you are an independent hotel owner or a sales manager who also is in charge of online distribution, it is even harder. 2 Why is it so important for hotels to understand this online landscape? The reason is simple – the better the understanding of what the right channels are, how they operate and which segments they target, the better the sales reach of the hotel. With dramatic increases in online and mobile hotel bookings, can hotels continue to rely on their traditional understanding of OTAs? We venture not.. 3 We had to answer one question first as we started - what type of companies should and could come under this list? For practical purposes, we have taken the approach that they qualify for the list if they sell inventory as a third party on behalf of the hotel. (again there are exceptions but….) 4 As we started building the list, the need for further classification was clear. What is an online travel agency? Is it just a well known site like Booking.com? Or are group booking sites included? What about metasearch and last minute booking apps? Do airline websites that offer hotel bookings qualify? Or only if they work independently? 5 To address this, we have classified them into broad categories.
    [Show full text]