Ref. Ares(2017)5815761 - 28/11/2017 This project has received funding from the European Union’s Horizon 2020 research and innovation programme under the Grant Agreement No 636148. D2.4: EuTravel Value Added Services Project Title: Optimodal European Travel Ecosystem Acronym: EuTravel Start date of project: 01/05/2015 Duration: 30M Due date of deliverable: 30/06/2016 Actual submission date of version 1.0: 30/06/2016 Actual submission date of version 2.0: 28/11/2017 Organisation name of lead contractor for this deliverable: CLMS (UK) LIMITED Final [v2.0] Dissemination Level PU Public, fully open Confidential, restricted under conditions set out in Grant Agreement to CO consortium members and the Commission Services. D2.4: EuTravel Value Added Services - version Final 2.0 Table of Contents 1 EXECUTIVE SUMMARY ..................................................................................................................... 9 2 OBJECTIVES OF WORK-PACKAGE AND TASK .................................................................................. 10 3 VALUE ADDED SERVICES (VAS) ...................................................................................................... 12 3.1 INTRODUCTION ................................................................................................................................ 12 3.2 VAS 1 – ANALYTICS AND BUSINESS INTELLIGENCE DASHBOARD ................................................................ 13 3.2.1 Description of Service .............................................................................................................. 13 3.2.2 Design ..................................................................................................................................... 14 3.2.3 Use Cases ................................................................................................................................ 17 3.2.4 Implementation ...................................................................................................................... 18 3.3 VAS 2 – MOBILE APPLICATION ENABLING USER ENGAGEMENT AND FEEDBACK ............................................. 20 3.3.1 Description of Service .............................................................................................................. 20 3.3.2 Design ..................................................................................................................................... 20 3.3.3 Use-cases ................................................................................................................................ 22 3.3.4 POI Management Approach ................................................................................................... 24 3.3.5 Gamification ........................................................................................................................... 25 3.4 VAS 3 - ADVICE ON EU PASSENGER RIGHTS .......................................................................................... 27 3.4.1 EU Legal Framework ............................................................................................................... 27 3.4.2 Survey on Travel Portals.......................................................................................................... 32 3.4.3 Information Provided through the EuTravel Travel Planner ................................................... 33 3.4.4 Use cases - Specifications ........................................................................................................ 34 3.4.5 Limitations and lessons learned .............................................................................................. 37 4 OPTIMISATION SERVICE AND ALGORITHMS .................................................................................. 39 4.1 INTRODUCTION – SERVICE AND ALGORITHM DESIGN ................................................................................ 39 4.1.1 Input Set .................................................................................................................................. 41 4.1.2 Solution Ranking Module ........................................................................................................ 42 4.1.3 Output Set ............................................................................................................................... 43 4.1.4 Concluding Remarks ............................................................................................................... 43 4.2 APPLIED GRAPH TRANSFORMATION APPROACH ..................................................................................... 44 4.3 DECISIONS - EUTRAVEL TRIP RESOLVING SERVICE ................................................................................... 46 4.4 RESTRICTIONS DUE TO DATA AVAILABILITY, LIMITATIONS AND LESSONS LEARNED ........................................... 52 5 SEMANTIC ANNOTATION OF TRAVEL SERVICES ............................................................................. 56 5.1 SEMANTIC ANNOTATIONS USING SHEMA.ORG ACTIONS ........................................................................... 56 5.1.1 Introduction ............................................................................................................................ 56 5.1.2 Schema.org Actions ................................................................................................................ 57 5.1.3 Describing travel service using Schema.org Actions ............................................................... 59 5.2 SEMANTIC ANNOTATIONS BASED ON WADL ......................................................................................... 61 5.2.1 Introduction ............................................................................................................................ 61 5.2.2 Web Applications and (REST) Web services ............................................................................ 61 5.2.3 Extending the WADL Standard for EuTravel Applications and Services .................................. 62 5.2.4 Example Composite Travel Service Description in WADL ........................................................ 62 5.2.5 Service Search and Discovery .................................................................................................. 63 5.3 ANALYSIS OF LINKED POIS AND OTHER AREAS OF APPLICATION OF SEMANTICALLY ANNOTATED TRAVEL SERVICES . 64 5.3.1 Use case: Collaborative network analysis of Linked POI ......................................................... 64 5.3.2 Use case: User engagements and feedback analysis of Linked POIs ...................................... 65 5.3.3 Research results and conclusions ............................................................................................ 66 5.3.4 Concluding Remarks ............................................................................................................... 69 6 CONCLUSIONS ............................................................................................................................... 70 7 REFERENCES .................................................................................................................................. 72 2 D2.4: EuTravel Value Added Services - version Final 2.0 8 ANNEX I - PASSENGER’S RIGHTS IN POPULAR TRAVEL PORTALS .................................................... 73 8.1 LUFTHANSA ..................................................................................................................................... 73 8.1.1 Delay ....................................................................................................................................... 73 8.1.2 Denied boarding ..................................................................................................................... 73 8.1.3 Cancellation ............................................................................................................................ 74 8.2 BRITISH AIRWAYS ............................................................................................................................. 74 8.2.1 Air carrier liability for passengers and their baggage ............................................................. 74 8.2.2 Compensation in the case of death or injury .......................................................................... 74 8.2.3 Advance payments .................................................................................................................. 74 8.2.4 Passenger delays ..................................................................................................................... 75 8.2.5 Baggage delays ....................................................................................................................... 75 8.2.6 Destruction, loss or damage to baggage ................................................................................ 75 8.2.7 Higher limits for baggage ....................................................................................................... 75 8.2.8 Complaints on baggage .......................................................................................................... 75 8.2.9 Liability of contracting and actual carriers ............................................................................. 75 8.2.10 Time limit for action ................................................................................................................ 75 8.2.11 Basis for the information .......................................................................................................