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Operator-wise and City-wise Percentage of Quality of Service Complaints during September 2020

Operator-wise Percentage from Total Subscriber of Quality of Service Complaints During September 2020

13%

Zong 22% Jazz Jazz 19% 36% Telenor Ufone 14% 50% Ufone Telenor 28% Zong 18%

City-wise Percentage of Quality of Service Complaints against CMOs During September 2020

Jazz Telenor Ufone

Percentage Zong

Lahore Okara

City-wise Percentage of Quality of Service Complaints against Jazz During September 2020

7%

14%

4% 43%

10%

8%

15%

Lahore Karachi Islamabad Faisalabad Rawalpindi Sargodha Okara

City-wise Percentage of Quality of Service Complaints against Telenor During September 2020

9%

9% 32%

15%

9%

6% 20%

Lahore Karachi Islamabad Faisalabad Rawalpindi Sargodha Okara

City-wise Percentage of Quality of Service Complaints against Ufone During September 2020

0% 6% 8%

17%

5% 33%

31%

Lahore Karachi Islamabad Faisalabad Rawalpindi Sargodha Okara

City-wise Percentage of Quality of Service Complaints against Zong During September 2020

8% 0% 17%

17%

29% 17%

12%

Lahore Karachi Islamabad Faisalabad Rawalpindi Sargodha Okara

Operator-wise and City-wise Percentage of Non-Provision of Service in an Area / Coverage Issues during September 2020

Operator-wise Percentage from Total Received Complaints and Subscribers of Non Provision of Service in an Area / Coverage Issues during September 2020

Zong 32% Zong 22% Jazz Jazz Jazz 36% 39% Telenor Ufone 14% Ufone

Telenor 28% Zong

Ufone 18% Telenor 11%

City-wise Percentage of Non Provision of Service in an Area / Coverage Issues against Telenor during September 2020

Jazz Telenor Ufone

Percentage Zong

Karachi Lahore Nowshera Faisalabad Islamabad Hyderabad Thatta

City-wise Percentage of of Non Provision of Service in an Area / Coverage Issues against Jazz During September 2020

Karachi Lahore Nowshera Faisalabad Islamabad Hyderabad Thatta

City-wise Percentage of of Non Provision of Service in an Area / Coverage Issues against Telenor During September 2020

Karachi Lahore Nowshera Faisalabad Islamabad Hyderabad Thatta

City-wise Percentage of of Non Provision of Service in an Area / Coverage Issues against Ufone During September 2020

Karachi Lahore Nowshera Faisalabad Islamabad Hyderabad Thatta

City-wise Percentage of of Non Provision of Service in an Area / Coverage Issues against Zong During September 2020

Karachi Lahore Nowshera Faisalabad Islamabad Hyderabad Thatta

Operator-wise and City-wise Percentage of Billing Related (Overcharging/Tariff/etc.) Complaints during September 2020

Operator-wise Percentage from Total Subscriber of Billing Related Complaints During September 2020

Zong 16%

Ufone Jazz Zong 6% 22% Telenor Jazz 36% Ufone

Ufone Jazz 14% 63% Zong Telenor 15% Telenor 28%

City-wise Percentage of Billing Related (Overcharging/ Tariff/ etc.) Complaints against CMOs during September 2020

Jazz Telenor Ufone

Percentage Zong

Lahore Karachi Islamabad Faisalabad Rawalpindi

City-wise Percentage of of Billing Related Complaints against Jazz During September 2020

Lahore Karachi Islamabad Faisalabad Rawalpindi Multan Rahim Yar Khan

City-wise Percentage of of Billing Related Complaints against Telenor During September2020

Lahore Karachi Islamabad Faisalabad Rawalpindi Multan Rahim Yar Khan

City-wise Percentage of of Billing Related Complaints against Ufone During September 2020

Lahore Karachi Islamabad Faisalabad Rawalpindi Multan Rahim Yar Khan

City-wise Percentage of of Billing Related Complaints against Zong During September 2020

Lahore Karachi Islamabad Faisalabad Rawalpindi Multan Rahim Yar Khan