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GUIDE FOR TIPS AND INFORMATION ACCESSIBILITY AND MOBILITY MOBILITY VISUAL HEARING GUESTS WITH Disabilities Disabilities Disabilities Courtesy Wheelchairs Complimentary Auxiliary Entrance Limitations Some DISABILITIES Guest Amenities Wheelchairs and Electric Conveyance Vehicles Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld wheelchairs are available for travel to attractions have auxiliary entrances for Guests Available for Rent (ECVs) available for rent. Available on a first-come, to provide an overview of the Theme Park. Device to amplify sound through headphones or induction Cut the wait time in easy and from the ® tram with mobility disabilities or with service animals. 3 or Deposit first-served basis. Audio Description Utilizes Disney’s Handheld neck loop at specific attractions. steps: load/unload area and the Main Entrance These entrances are not intended to bypass Device to provide supplemental audio information Esplanade. These courtesy wheelchairs waiting lines. Guests with disabilities and up to and narration at specific attractions and outdoor Handheld Captioning Utilizes Disney’s Handheld Device to display text at select attractions. Check your Times Guide for a list of Disney ® attractions. are not permitted for use inside the Theme five members of their party may enter through locations via an interactive audio menu. Ready to use the FASTPASS service on another attraction? Look at the bottom of Parks. See a Cast Member at tram load/ these entrances. The rest of the party should use Portable Tactile Maps Provides a tactile Video Captioning Caption-ready monitors designated unload area for additional information. the standard queue. representation of building boundaries, walkways, with a “CC” symbol can be activated by remote control. your current FASTPASS ticket to find out when you can get another. Restrooms and Companion Restrooms Dining and Shopping Locations Some counter- and landmarks for each area of the Theme Parks. Each member of your party inserts his or her Park ticket into Restrooms at the Theme Parks, designated service and merchandise locations have narrow Presented in a booklet format. Amenities available for $25 refundable deposit. the FASTPASS kiosk. by , offer facilities designed for access by queues formed by railings that may be difficult for Amenities available for $25 refundable deposit. Guests with mobility disabilities. Companion- Guests using wheelchairs. At these locations, we You’ll receive a FASTPASS ticket with a return time so you ® Guest Relations Guest Relations assisted restroom facilities, designated by suggest that a member of your party order and Rental Locations Resort Stroller Shop located in the main See map inside for location. See map inside for location. can go play in the Park instead of waiting in line. ® , are also available at various locations transport the food, or contact a Cast Member for entrance plaza adjacent to the Disneyland Kennel. Come back during your return time and hop on the attraction in each Theme Park. Theme Park First Aid assistance. with little or no waiting. locations, designated by , have facilities with additional space and privacy for Accessible Transportation Following options Guests with mobility- or queue-related assistance needs are are available for Guests in wheelchairs or ECVs: Complimentary Companion Restrooms Stationary Braille Maps Large print maps with Reflective Captioning Available at many theater-type individuals who may need assistance from attractions, utilizing LED display to project desired captions • Buses can accommodate various types Amenities and See map inside for locations indicated with . Braille overlay and some additional raised graphics encouraged to use the Disney FASTPASS Service wherever possible. a member of their party with their personal to highlight key landmarks and attractions. Located onto a panel positioned in front of you. See a Cast Member care needs. Companion Restrooms are of wheelchairs and ECVs. The standard Services for use at the Park next to City Hall and near the Guest Information at the attraction for assistance. Lockers Rentals available both inside Pre-Charged Battery Kiosk located at: lift size is 30" x 48". The wheelchair or ECV must fit the lift without being forced Board on Main Street, U.S.A.®. Written Aids Packets containing dialogue, narrations, and outside the Parks. Guests have the opportunity to swap or • Main Street, U.S.A. - Left of City Hall and be securely fastened in the restraints. flashlights, pen and paper are available at or near performance purchase a pre-charged portable battery and • Main Street, U.S.A. - First Aid Charging Lockers Rentals available We recommend that Guests using ECVs areas or entrances for most shows and attractions. connecting cords for their mobile device. • - Aladdin’s Oasis to secure and charge many personal transfer to a bus seat while onboard. Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified electronic devices. Picnic Area A picnic area is located • - Hungry Bear • Monorail system can be accessed by More Options Restaurant Limited number available on a first-come, first-served and options, please visit Guest Relations. You may with the appropriate language pin on their nametag. west of the Disneyland ® Park Main the elevators and/or ramps provided Smoking For the comfort of all our ® basis at the rental location. also obtain information, including parade & show Entrance for your convenience. We request • Theater Restrooms at the Downtown Disney station and Sign Language Interpretation Available at Disneyland® Guests, smoking is allowed in times and details about restaurant menus, by calling that no food or beverage be brought inside • - near Tomorrowland station. Must be 18 years of age or older to rent ECVs. Park on Mondays and Saturdays and at Disney designated areas only. 407-827-7935. Adventure ® Park on Sundays and Fridays. Schedules are either Theme Park. RESERVATIONS MAY NOT BE MADE IN ADVANCE. available at Guest Relations that list specific interpreted Strollers Rentals are available in Mickey Check Look for this symbol at various locations on kids’ meals and other Disneyland Kennel Club Located Available on a same-day basis. show times. limited quantities. Please take all items that meet Disney Nutrition Guidelines. Visit www.disneymickeycheck.com east of the Disneyland ® Park Main personal belongings with you when leaving for more information. Rental fee and refundable deposit required. For future visits, to request confirmation of our interpreted Entrance. No overnight facilities. performance schedule OR to request interpretation for other your stroller unattended. Special Dietary Requests We offer menu selections for all of our Guests seeking special events and shows, call a minimum of 14 days in Banking ATMs are located throughout Baby Care Center Hosted by Huggies ® well-balanced meals, snacks and beverages, as well as those with lifestyle dining advance at 714-781-4636 Option 1, Option 0. the Resort, presented by CHASE. Basic Located on the northeast end of Main requests or food allergies and intolerances. Please ask to speak with a chef upon banking services and foreign currency Street, U.S.A. arrival at the restaurant. Safety in the Park Mobility Scooters/ECVs exchange are provided at City Hall in Please keep your speed to the walking speed of SERVICE ANIMALS Resort Lost and Found Inquire at Disneyland ® Park. those around you. Resort Lost and Found, located west ® Payment Options BEYOND Adjust and lower speed while maneuvering through Service animals, defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an of the Disneyland® Park Main Entrance. enclosed spaces like restrooms, merchandise and The Disneyland® Resort individual with a disability, must be under the control of the owner at all times and should remain on a leash or in food and beverage locations. Package Check Service Shop and accepts Disney Visa® Cards, Disney Rewards® Hotels/Reservations Disneyland ® Hotels offer special equipment and facilities for Guests a harness. Cast Members are not able to take control of service animals. check your purchases for pickup later in Redemption Card, Disney Gift Card, Visa®, with disabilities. Accommodations may include: wheelchairs, wheelchair accessible bathrooms, Park your device in safe locations clear from walkways and stairs. Service Animal Restrictions Due to the nature of some Service Animal Relief Areas the day at these locations: Stroller Shop (Main MasterCard®, Discover®, American Express®, bed accessories, strobe-light smoke detectors, in-room TTYs and other features. For information attractions, service animals may not be permitted to ride. ® Evacuation • Main Entrance: Esplanade near Disneyland Entrance), The Trader (Tomorrowland) or Diners Club®, JCB®, traveler’s checks, cash specific to individual Hotels, please call the Travel Company at 714-956-MICKEY. At these locations, please inquire with a Cast Member In the event of an evacuation, Guests may be Kennel Club Pioneer Mercantile (). Resort Hotel and . Accessibility information and accommodations for the following locations: about available options, including a rider switch with a required to walk certain distances and navigate • Fantasyland: Planter across from “it’s a Guests may have purchases delivered to Bell ® member of your party or a portable kennel. Travel Tips Should your vehicle become • Disney California Adventure Park Guest Services locations at Disney California stairs or narrow walkways. In this case, please small world” Services for next-day pickup after 7 a.m. Big Thunder Mountain Railroad disabled during your visit, the Automobile Adventure ® Park. have a member of your party assist you, or wait in a • • Fantasyland/Hub: Planter on right leading from Certain restrictions apply. • ESPN Zone® Accessibility will vary depending on the type and location of the activity. For • Gadget’s Go Coaster Central Hub towards Club of Southern California provides vehicle for assistance. ™ complimentary towing and flat-tire services to specific information and service options, please contact a host at the location. • • : Fountain area planter on Matterhorn Bobsleds nonmembers during Park hours. • Recreation and Activities Accessibility will vary depending on the type and location of Transfers • right near Train Station and Haunted Mansion the activity. For specific information and service options, please contact a Cast Member Some attractions require Guests to transfer from • Hyperspace Mountain Holiday at the location. their wheelchairs to the ride. Cast Members are not • PARK RULES permitted to physically lift Guests in the transfer. • Star Tours—The Adventures Continue Kennels For information, call 714-781-7662. Special Considerations for Attractions To provide a comfortable, safe and enjoyable experience for our Guests, please comply with Park rules, signs and instructions including: SAFETY: Please abide by all safety warnings and notices. Physical considerations on designated attractions: Please contact a Cast Member for information and assistance. Supervise children at all times. Children under age • All bags are subject to inspection prior to admission. WARNING! For safety, you should be in good 7 years must be accompanied by a person age 14 health and free from high blood pressure, heart, back Enhance your Disneyland Resort visit! • Proper attire is required. years or older. or neck problems, motion sickness, or other conditions Get the Disneyland app at disneyland.com/maps. Specialty Lighting Effects/Photosensitivity Magnetic Fields Common equipment, such as electric motors • Smoking is allowed only in designated areas. For your safety while on attractions, remain seated that could be aggravated by this adventure. Expectant Specialty lighting and other visual effects are and radios, that produce electric and magnetic fields are utilized ©Disney • Weapons are strictly prohibited. mothers should not ride. with hands, arms, feet and legs inside the vehicle. used extensively throughout Disneyland® Park. extensively throughout the world and also within our Resorts. Safety Tip: No stampeding, keep your Supervise children. Additional details and a complete listing of Park rules are available at Guest Relations Chat with us! @DisneylandToday | Facebook.com/DisneylandToday These effects include strobe lights and other These fields are generally no greater than you would experience arms and legs inside, stay seated on or disneyland.com/parkrules. effects such as simulated lightning, explosions in any urban environment or may be exposed to through common This guide provides an overview of services and facilities and chaser lights. household appliances such as vacuum cleaners and hair dryers. rides, and keep your paws behind the Recycling Be Green! Recycling containers throughout the Parks now accept yellow line. For more information, visit Guest Relations located at City Hall. (See map inside) plastic, paper, cans & glass. available for Guests with disabilities who are NOTE: If you or any member of your party have questions regarding the above, you may speak with a Guest Relations Cast Member for details. Information subject to change without notice. ©Disney DLP-071717-GWD visiting Disneyland ® Park. Main Street, U.S.A. New Orleans Square Fantasyland 46 Gadget’s Go Coaster (Minimum height Restrooms 35”/89 cm; expectant mothers should not ride.) Companion Restroom ® ª Edelweiss Snacks 1 Returns 2017. 13 Fantasy Faire 34 Mr. Toad’s Wild Ride 40 Storybook Land Canal Boats DISNEY DINING X Mobility Access: Enter through exit. 25 Royal Hall Maurice’s Treats Sweet and savory twists Turkey legs, corn on the cob, chimichangas and Automated External Defibrillators Main Street Vehicles Mobility Access: Enter through exit to the LEFT of Mobility Access: Enter through the access gate to (Closed during parades) U 47 Chip ‘n Dale Treehouse and Boysen Apple Freeze. beverages. (One-way transportation only) Blue Bayou Restaurant. Proceed to the designated 26 Royal Theatre the RIGHT of entrance. Mobility Access: Enter through exit. 48 Mickey’s House and Meet Mickey Resort Lost and Found ª access gate on the LEFT. (See Times Guide for show times) 35 Peter Pan’s Flight Mobility Access: 41 “it’s a small world” V Red Rose Taverne (Limited Time) hosted by ª Mobility Access: Enter using the ramp to the 2 Horseless Carriage ® Select Fantasyland attractions may close early due to fireworks. ® ª Mobility Access: Enter Minute Maid . Burgers, flatbread pizzas, and RIGHT of Mickey’s House and proceed through Information Center 14 Disneyland Railroad Returns 2017. Mobility 27 Pinocchio’s Daring Journey Enter through exit. Transfer access vehicle available. presented by Siemens. Please visit an Information Center for operating hours. 3 Fire Engine veggie options. standard queue. Guest Relations Access: Proceed up the exit ramp near Haunted Mobility Access: Enter through exit. Transfer access 36 Mobility Access: Enter using using ramp. Wheelchair accessible boat available. 4 Horse-Drawn Streetcars ™ Mansion. Wheelchair/ECV accessible vehicle available. vehicle available. the exit ramp. Transfer access vehicle and transfer 42 W Troubadour Tavern hosted by Dreyer’s . 49 Minnie’s House Mobility Access: Enter First Aid* 5 Omnibus ª seat available. (See Times Guide for days and times). Bratwurst, pretzel bites, cinnamon apple batons, Mickey’s Toontown using the ramp to the RIGHT of the front yard and 15 Haunted Mansion Mobility 28 Snow White’s Scary Adventures proceed through standard queue. Wi-Fi Hotspot Opera House ª baked potatoes and ice cream novelties. Access: Enter through accessible queue. Transfer Mobility Access: Enter through exit. Transfer access 37 Alice in Wonderland Mobility 43 Disneyland ® Railroad Returns 2017. 49 50 Roger Rabbit’s Car Toon Spin ATMs Presented by Chase 6 Disney Gallery access vehicle available. vehicle available. Access: Enter through the exit to the RIGHT of 48 Mobility Access: Enter through standard queue. standard queue. Transfer access vehicle available. Y Mickey’s Toontown 44 Goofy’s Playhouse Mobility Access: Enter 7 The Disneyland ® Story presenting DISNEY DINING 29 Bibbidi Bobbidi Boutique through standard queue. Baby Care Center Hosted by Huggies ® ª 38 Mobility Access: Enter through 47 DISNEY DINING Great Moments with Mr. Lincoln 30 Walkthrough ® J Royal Street Veranda Chowder and gumbo standard queue. 45 Donald’s Boat Toontown Dining Hot dogs, salads, sandwiches, Stroller Rentals Hosted by Huggies in bread boules, New Orleans-style fritters, plus Mobility Access: Enter through standard queue. 50 Y 45 pizza, frozen yogurt and ice cream treats. 8 Main Street Cinema specialty coffees. Guests must navigate a continuous series of narrow, 39 Matterhorn Bobsleds 46 44 Locker Rentals winding stairs or an accessible experience is available. (Minimum height 42"/107 cm.) Mobility Access: Charging Locker Rentals K Blue Bayou Restaurant Table-service – ª Enter through standard queue. DISNEY DINING seafood, chicken and beef dinners, plus 31 Mobility Access: 43 Mickey’s Toontown may close early due Pre-charged Battery Kiosk A Carnation Café Table-service – breakfast, the famous Monte Cristo sandwich at lunch. Enter through access queue. Wheelchair accessible 42 W to fireworks. Please visit an Information Tomorrowland fried pickles, burgers, salads, entrées, specialty bench available. Center for operating hours. Picnic Area L Café Orléans Table-service –lunch and dinner, 41 51 Submarine Voyage cakes and sundaes. soups, salads, gourmet sandwiches and crepes. 32 Casey Jr. Circus Train Mobility Access: Enter through exit. Mobility Access: Enter through accessible Wheelchair Rentals B Gibson Girl Ice Cream Parlor French Market Restaurant French quarter hosted by Dreyer’s™. M 33 Dumbo the Flying Elephant 32 queue. Guests must navigate a narrow stairway Package Check Service chicken, jambalaya, Cajun meatloaf, French dip, when boarding and disembarking or an accessible ® Mobility Access: Enter through exit Refreshment Corner hosted by Coca-Cola . hand tossed salads, and desserts. 40 Service Animal Relief Area C to the LEFT of the standard 33 experience is available. Hot dogs, chili and cold Coke. V 31 X ® queue. Transfer access 52 Disneyland Monorail Mobility Kennel D Market House Starbucks® Espresso and vehicle available. 27 36 39 Access: Enter through standard queue. Elevator 34 Nikon® Picture Spot Specialty Beverages, Artisan breakfast 30 is available. Critter Country 28 29 35 37 sandwiches and pastries. 53 Autopia powered by Honda. (Minimum Disney FASTPASS® Service O ( ) E Plaza Inn “Minnie & Friends— 16 Splash Mountain (Minimum 24 height 32"/81 cm and 54"/137 cm to drive alone.) Subject to availability Breakfast in the Park.” Lunch and dinner featuring height 40"/102 cm.) Mobility Access: Enter through 17 Fantasyland Mobility Access: Enter through standard queue. Single Rider Service homestyle favorites. exit, across from Pooh Corner. Transfer seat available. 18 25 Hand-held accelerator and transfer seat available. (Subject to availability) T 51 52 F Jolly Holiday Bakery Café Baked goods, 17 The Many Adventures of Winnie the Pooh 23 54 Disneyland ® Railroad Returns 2017. Mobility Height Requirement sandwiches, salads and specialty drinks. 16 S Access: Proceed to the top of the exit ramp. Mobility Access: Enter through U 38 Guest May Remain in standard queue. Wheelchair accessible vehicle available. 22 26 Z 53 Wheelchair/ECV accessible vehicle available. Wheelchair/ECV N Frontierland 2 3 Critter Country 21 4 54 Adventureland DISNEY DINING 5 Tomorrowland Expo Center Guest Must be Ambulatory RIVERS OF 20 R 60 55 Launch Bay Harbour Galley Soup in bread boules, lobster AMERICA 55 Guest Must Transfer 9 Enchanted Tiki Room N 18 19 59 ® rolls, salads and drinks. Tomorrowland 56 (Minimum from Wheelchair/ECV presented by Dole Packaged Foods 15 Q height 40"/102 cm.) Mobility Access: Enter through (Continuous shows) Mobility O Hungry Bear Restaurant Guest Must Transfer 58 exit and follow the arrows to the left. A transfer from ECV to Wheelchair Access: Enter using lift to the RIGHT of stairs. Burgers, chicken and salads. I F E seat and separate loading area is available. New Orleans Square P 9 AA Physical Considerations 10 Mobility Access: 13 G 57 Tomorrowland Theater (See reverse side) Enter through exit. Wheelchair/ECV accessible M L H C BB Mobility Access: Enter through standard This attraction may be boat available. 14 J 12 10 queue. frightening for children 57 11 Indiana Jones™ Adventure B 58 Star Tours—The Adventures Continue Reflective Captioning (Minimum height 46"/117 cm.) K (Minimum height 40"/102 cm.) D 56 Audio Description: Device Mobility Access: Enter through the exit and Frontierland A Mobility Access: Enter through standard queue. Available at Guest Relations proceed to the rotunda. Guests must navigate 8 Transfer access vehicle available. 18 Pirates Lair on * Handheld Captioning: Device steps when boarding and disembarking 24 Big Thunder Mountain Railroad Adventureland 59 Astro Orbitor Mobility Access: Manual Available at Guest Relations the vehicle. Mobility Access: Enter through standard (Minimum height 40"/102 cm.) Viewing wheelchairs enter through standard queue. ECVs queue. Many pathways are accessible for 11 Assistive Listening: Device ™ Mobility Access: Enter through exit. Transfer enter through the exit ramp. Available at Guest Relations 12 Tarzan’s Treehouse * Wheelchairs/ECVs. access vehicle available. 7 6 Options* DISNEY DINING 60 Buzz Lightyear Astro Blasters Closed Captioning: Activators 19 Fantasmic! DISNEY DINING Mobility Access: Enter through standard Available at Guest Relations Get a FASTPASS ticket Hungry Bear Restaurant and location G Tiki Juice Bar (See Times Guide for show times) 3 queue. Wheelchair accessible vehicle available. P River Belle Terrace Table service – Available along the Rivers of On-the-Go meals include hosted by Dole Packaged Foods®. CITY 5 Sign Language on Mon. & Sat. 20 The Golden Horseshoe Stage BBQ Ribs, salads, sandwiches and desserts. HALL 2 4 America adjacent to Frontier a ticket for access to 1 DISNEY DINING Schedule and Times Guides H Aladdin’s Oasis (See Times Guide for show times) Mobility Access: Q Stage Door Café Corn dogs, fish and chips, Landing. the viewing area. Make at Guest Relations Enter through main entrance. and chicken nuggets. reservations at Z Galactic Grill Breakfast, sandwiches, burgers, Bengal Barbecue Barbecue kabobs and Blue Bayou and River Belle Smoking Area I Disneyland.com, 714-781- salads, desserts and drinks from Galaxies Far, 21 Frontierland Shootin’ Exposition R The Golden Horseshoe Chicken nuggets, Main Street, U.S.A. Terrace DINE (3463) or by stopping Far Away... *Attraction operating hours may vary from Park hours. Mobility Access: Gun positions on the LEFT chili, fish and chips, and tasty ice cream Dinner packages include a Reservations Accepted by the restaurant. Please see location or Information Centers for more accommodate Guests using Wheelchairs/ECVs. specialties. ticket for access to reserved AA The Spirit of Refreshment hosted by Coca-Cola®. Parade Route information. Entertainment may vary and is subject to 22 Mark Twain Riverboat* S Rancho del Zocalo Restaurante viewing. Make reservations at Non-ticketed Viewing change. Please see Times Guide for days and times. Mobility Access: Enter through access gate to the Breakfast, salads, tacos, burritos and Costena Disneyland.com, Available for each Redd Rockett’s Pizza Port Pizza, pasta ® Kiosk ©Disney ©Disney/ BB Grill specialties. 714-781-DINE (3463) performance along the Rivers Tarzan’s Treehouse™ TARZAN™ Owned by Edgar Rice Burroughs, Inc. and RIGHT of turnstile. Lower-level access only. Tram to Mickey & Friends Parking and salads. Disney Characters used by Permission. COPYRIGHT ©1999 Edgar Rice Burroughs, Inc. and Disney or by stopping by the of America on a first come, 23 * (Operates T Ship to Shore Marketplace See Times Guide for hours Enterprises, Inc. All Rights Reserved. restaurant. first serve basis. Roger Rabbit’s Car Toon Spin ROGER RABBIT Character ©Disney/Amblin weekends and select seasons only) Mobility Access: Fresh fruit, turkey legs, chimichangas and Shuttle buses to Buzz, ® Entertainment, Inc. Taxis Available next Disney PhotoPass Photographer *FASTPASS tickets and dining packages are limited. Finding Nemo Submarine Voyage is inspired by Disney•Pixar’s Finding Nemo. Enter through the access gate to the RIGHT of frozen beverages. to ESPN Zone® Woody & Jessie Lots Indiana Jones™ Adventure and Star Tours ©Disney/Lucasfilm Ltd. turnstile. Guests must navigate a steep series of Buzz Lightyear Astro Blasters is inspired by Disney•Pixar’s 2. ® Attractions and entertainment may be seasonal and are subject to change stairs when boarding and disembarking. Downtown Disney District and Shuttle buses to without notice. Hotels of the Disneyland® Resort satellite parking lots *Emergency services available by calling 911.