Eimear Moloney & Oliver Lockhart – Hoare Lea Friday 14Th June

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Getting the most out of Soft Landings Setting, protecting and evaluating success criteria Eimear Moloney & Oliver Lockhart – Hoare Lea Friday 14th June

#SoftLandings2019 Section 1 Setting the Criteria

Soft Landings Conference 2019 BSRIA © Setting the criteria Design for compliance?

Soft Landings Conference 2019 BSRIA © Setting the criteria Design for performance?

Soft Landings Conference 2019 BSRIA © Setting the criteria What did the client want?

Soft Landings Conference 2019 BSRIA © Setting the criteria What can the budget can afford?

Soft Landings Conference 2019 BSRIA © Setting the criteria

Think beyond construction. 25 year lifecycle of a typical business.

SALARIES OF OCCUPANTS – 85%

CONSTRUCTION COSTS – 6.5%

M&E OPERATIONAL SERVICES – 4% Source: CABE / BCO

Soft Landings Conference 2019 BSRIA © Setting the criteria

Think beyond energy. Energy is easy.

Typical annual business costs. Source: WGBC report – Health, Wellbeing & Productivity in Offices

Soft Landings Conference 2019 BSRIA © Setting the criteria

Engineer’s metrics.

Energy use Maintenance Utilities costs Carbon costs emissions

Temperature Humidity CO2 levels VOC levels

Soft Landings Conference 2019 BSRIA © Setting the criteria

Client’s metrics. £

Productivity Staff retention Sick days Turnover ? Customer Reputation Resale value Footfall? feedback Research papers?

Soft Landings Conference 2019 BSRIA © Setting the criteria

Environmental Physical Functional Economic Wellbeing

Operational Temperature Space Cost of Overall Needs Energy Noise Toilets maintenance met Embodied Glare Meeting Cost of Perceived energy Daylight and rooms energy Productivity Water use lighting Storage Cost/capita Perceived Waste Control Cleaning overall comfort Indoor Air Noise Quality Perceived spatial Density

Soft Landings Conference 2019 BSRIA © Setting the criteria

Use your metrics to inform your strategies.

Soft Landings Conference 2019 BSRIA © Setting the criteria

What do you measure? It’s all about knowledge.

Soft Landings Conference 2019 BSRIA © Setting the criteria

“Spending more time at the beginning does not need to make the project take longer overall – it may reduce the total time… .”

Ian Mehrtens, Royal Veterinary College (source: Client Conversations - Insights into successful project outcomes, RIBA, 2013)

Soft Landings Conference 2019 BSRIA © Setting the criteria

Briefing should be a continual process

Large or complex organisations may have several stakeholders who influence the brief.

Client should coordinate these stakeholders through a single representative (…really?)

Soft Landings Conference 2019 BSRIA © Setting the criteria

“Everyone has to buy into the overall vision, and the customer’s needs must be at the heart of that. Early engagement is so important ….working together to get it right the ﬁrst time as the design evolves.

Julia Plaskett, Crest Nicholson (source: Client Conversations - Insights into successful project outcomes, RIBA, 2013)

Soft Landings Conference 2019 BSRIA © Section 2 Protecting the Criteria