Guide to the Canberra Hospital and the University of Canberra Hospital
For people being cared for overnight
health.act.gov.au Questions? It’s OK to ask.
Acknowledgment of Country Accessibility If you have difficulty reading a standard Canberra Health Services acknowledges printed document and would like an the Traditional Custodians of the land, alternative format, please phone 13 22 81. the Ngunnawal people. Canberra Health If English is not your first language and Services respects their continuing culture you need the Translating and Interpreting and connections to the land and the Service (TIS), please call 13 14 50. unique contributions they make to the life For further accessibility information, visit: of this area. Canberra Health Services also www.health.act.gov.au/accessibility acknowledges and welcomes Aboriginal and www.health.act.gov.au | Phone: 132281 Torres Strait Islander peoples who are part of Publication No 19/0038 the community we serve. © Australian Capital Territory, Canberra October 2019 CONTENTS Maps ������������������������������������������������������������������������������������������������������������4 General information �������������������������������������������������������������������������7 Planning to come to hospital ���������������������������������������������������13 During your stay ������������������������������������������������������������������������������� 19 Getting ready to leave hospital ���������������������������������������������� 29 After your hospital stay ���������������������������������������������������������������34 Hospital facilities �������������������������������������������������������������������������������35 Canberra Hospital �������������������������������������������������������������������� 36 University of Canberra Hospital ���������������������������������������37 Accommodation options ����������������������������������������������������������� 38 Useful services and contact details ������������������������������������ 39
Guide to the Canberra Hospital and the University of Canberra Hospital | 1 BE SMART LEAVE SMART An important part of planning your care is thinking about when you will go home. We start thinking about this as early as possible, so that with you, we can make plans. We want to make sure you are safe when you leave hospital and receive the care and support you need after your hospital stay.
After my hospital stay:
Signs What should I look for? Who should I call if I am concerned?
Medicines What do I need to take? What do I need to remember about my medicines? Do I have answers to all of my questions about my medicines?
Appointments Where will I go? When will I go there?
Results Do I need to know any of my test results?
Talk Three things I would like to know more about are: 1. 2. 3.
SMART Discharge Protocol, Institute for Healthcare Improvement
2 | Canberra Health Services How do I contact my hospital healthcare team?
Hospital Switchboard (to contact staff or inpatients): 02 5124 0000 Please add any names and phone numbers given to you here:
Doctor: Clinic: Allied Health Professional: Other:
You can phone these numbers if you have questions or concerns before or after your hospital stay. If you have questions or concerns during your stay, please talk with a member of your treating team. If you are at home and have a health emergency, call the Ambulance Service on 000.
Visiting Times
Visiting times are from 6 am to 9 pm, seven days a week. Visiting hours in these areas are different:
Weekends/ Weekdays Public Holidays
12.30 pm to 1.30 pm Adult Mental Health Unit 9 am to 8 pm 4 pm to 8 pm
12.30 pm to 1.30 pm Mental Health Short Stay Unit 9 am to 8 pm 4 pm to 8 pm
Alcohol and Drug Withdrawal Unit No visitors allowed
Neonatal Intensive Care Unit 24 hours a day 24 hours a day
Your treating team may ask your visitors to come back later if they arrive when you are resting, having therapy or having a procedure.
Guide to the Canberra Hospital and the University of Canberra Hospital | 3 Normal opening hours for all buildings are 6am to 9pm. For access after hours, please use the Emergency Department entrance. NormalMaternity opening hours presentations for all buildings are 6am to 9am. For access after hours, please use the Emergency Department entrance. At all hours present to the Centenary Hospital for Canberra Hospital Maternity presentations Canberra Hospital At allWomen hours present and to Children the Centenary (Building Hospital for11) Womenentry. andAfter Children hours (Buildingplease 11) entry. use Afterthe intercomhours please touse gain the intercom access. to gain access. Campus Map ContactNormal opening hours for all buildings are 6am to 9am. Campus Map CanberraFor accessContact Hospitalafter hours, switch: please 02 use 6244 the Emergency2222 Department entrance. Canberra Hospital MaternityCanberra presentations Hospital switch: 02 5124 0000 At all hours present to the Centenary Hospital for Women and Children (Building 11) entry. After hours please use the intercom to gain access. Campus Map Contact Canberra Hospital switch: 02 6244 2222
20 20
3HR
3HR
1 Central Outpatients Dept. Tower Block Pharmacy 14 ational Capital Private Hospital Emergency Bicycle parking 1 Central Outpatients Dept. Tower Block Pharmacy 14 ational Capital Private Hospital Emergency Bicycle parking 2 Main eception 15 Building 15 (various departments) Information Car park 2 Main eception 15 Building 15 (various departments) InformationMain eception 3 Building (various departments) 19 Canberra egion Cancer Centre Car park Building (various departments) Canberra egion Cancer Centre Main eception 3 4 A U Medical School 20 19 Building 20 adiation Oncology Building entry Helipad 4 5 A U esidences Medical (PublicSchool and Staff) 23 20 Building Building 2 (various 20 adiation departments) Oncology Building entry Helipad esidences (Public and Staff) Building 2 (various departments) Accessible parking oading dock 5 6 Administration (various departments) 24 23 Building 24 (various departments) oading dock 6 7 Administration Alcohol and Drug (various Unit departments) 25 24 Adult Building Mental Health 24 (various Unit departments) Accessible parking Motorcycle parking Accessible ramp 7 8 Alcohol Pain Management and Drug Unit GP1 25 Community Adult Mental Dialysis Health Unit Motorcycle parking AccessibleACTIO ramp Bus stop Stairs 8 9 Pain esidences Management (Doctors) GP1 Community Dialysis 10 Pathology Public hospital buildings Stairs Ta i pick up point 9 esidences (Doctors) ACTIO BusCourtesy stop Bus 11 Centenary Hospital for Women and Children Private buildings 10 Pathology Public hospital buildings Ta i pick up point 12 Emergency, Diagnostics and Treatment Administration buildings Courtesy Bus 11 Centenary Mental Health Hospital Short for Stay Women Unit Clinical and Children ecords Service Private buildings 12 Emergency, Diagnostics and Treatment Administration buildings Mental Health Short Stay Unit Clinical ecords Service
4 | Canberra Health Services Main reception is open from am to .30pm Monday to Friday, and am pm on weekends and public holidays University of except Christmas Day. Visiting hours are from 6am to 9pm daily. Normal opening hours for all buildings are 6am to 9am. Canberra Hospital For access after hours, please use the Emergency Department entrance. For access after-hours please use the intercom at the front Canberra Hospital Maternity presentations Specialist Centre for Rehabilitation, door to call Security. At all hours present to the Centenary Hospital for Women and Children Recovery and Research (Building 11) entry. After hours please use the intercom to gain access. The Clinical Education and Research Centre (CERC) Campus Map Contact is open from 8am–8pm Monday to Friday Canberra Hospital switch: 02 6244 2222 Campus Map (excluding public holidays) and only during semester. 20 GURAGUMA STREET, BRUCE ACT 2617 � P 02 5124 0000
I I DE A D I E To City
O E WA E T I I AMP DE 12 A DOW D I AMBU- E To City A CE BA E I 11 D 15 A M University K I 10 A of Canberra Campus 9 AIKMA D I E 13 3
MAI 5 2 1 E T 8
7 ST EET U A UMA 20 4 6
14 Calvary
3HR Hospital and Emergency THI IWI I ST EET Department
Belconnen Belconnen Community Health Centre and Walk in Centre Calvary Hospital South Canberra Woden
1 Central Outpatients Dept. Tower Block Pharmacy 14 ational Capital Private Hospital Emergency Bicycle parking 2 Main eception 15 Building 15 (various departments) 1 Main entry E E 1 EHABI ITATIO I PATIE T U ITS: Accessible parking Information Car park 3 Building (various departments) 19 Canberra egion Cancer Centre Main eception 2 Main reception E E 1 7 Ma ura Unit E E 1 Ambulance bay 4 A U Medical School 20 Building 20 adiation Oncology Building entry Helipad 5 esidences (Public and Staff) 23 Building 2 (various departments) 3 Drop off pick up zone 8 Cotter Unit E E 2 Ta i pick up point 20 Accessible parking oading dock 6 Administration (various departments) 24 Building 24 (various departments) 4 Southern entry 9 Stromlo Unit E E 1 Motorcycle parking 7 Alcohol and Drug Unit 25 Adult Mental Health Unit Motorcycle parking 5 oading dock 10 amadgi Unit E E 2 Bicycle parking Accessible ramp 8 Pain Management GP1 Community Dialysis ACTIO Bus stop Stairs 9 esidences (Doctors) Information 11 Adult Mental Health Day Service Bus stop 10 Pathology Public hospital buildings Ta i pick up point Hospital basement carpark 12 Adult Mental Health ehabilitation ifts Courtesy Bus 11 Centenary Hospital for Women and Children Private buildings (patient and visitor parking) E E 0 Unit 12 Emergency, Diagnostics and Treatment Administration buildings Caf Mental Health Short Stay Unit Clinical ecords Service Government fleet parking 13 Clinical Education and esearch Centre (CE C) eneral carpark (multi storey carpark) 14 Hydrotherapy pool BE CO E COMMU IT HEA TH CENTRE AND WALK-IN CENTRE 6 Brindabella ehabilitation Centre 15 Ta i pick up point 20 (outpatient and day services) E E 1 56 Lathlain Street, Belconnen MON-FRI : 0am 5pm WALK-IN CENTRE : 0am 10pm daily
Guide to the Canberra Hospital and the University of Canberra Hospital | 5 Welcome to hospital. This guide gives you useful information for when you are an inpatient in hospital. You are an inpatient when we are caring for you in one of our units for one night or more. We are happy to answer any questions you have.
Information in this book is about both Canberra Hospital and University of Canberra Hospital.
Information only about CANBERRA HOSPITAL is shaded like this. Canberra Hospital is located at Yamba Drive, Garran.
Information only about UNIVERSITY OF CANBERRA HOSPITAL is shaded like this. University of Canberra Hospital is located at Guraguma Street, Bruce.
All other information in this booklet is about both hospitals.
Information specifically for people of ABORIGINAL AND/OR TORRES STRAIT ISLANDER descent is shaded like this.
6 | Canberra Health Services General Information
General information
Guide to the Canberra Hospital and the University of Canberra Hospital | 7 General Information SMOKING Smoking is not allowed in any part of Canberra Health Services, including carparks and outside areas. This means patients, visitors and staff must not smoke at any time while they are at hospital. We can help you to be smoke free during your hospital stay. Please talk with staff about using Nicotine Replacement Therapy (NRT). If you would like more information about quitting smoking, please call Quitline on 13 78 48. This is a free service from landlines.
SAFETY If there is a fire or other emergency, please follow the instructions we give you. We want hospital to be a safe place for everyone. If you feel unsafe, please tell us right away.
PARKING
Parking at CANBERRA HOSPITAL is free. Parking at UNIVERSITY OF CANBERRA Parking has time limits in some areas. Please HOSPITAL is free if your ticket is validated. make sure you have enough time before your See staff at the main reception to have your appointment to find a park. parking validated. Use Bateson Road to enter the Southern There are three carparks: (multi-storey) Carpark. Most parks in this carpark, including disability parks, have • Mobility parking is available at the main time limits. entrance to the hospital. • Basement parking is available for people To enter the Yamba Drive Carpark head coming for appointments and for visitors. north (towards the city) on Yamba Drive. You It is open during the day only. You cannot cannot enter this carpark if you are heading park your car overnight here. south. Please note it is illegal to make a u-turn at the traffic lights. This carpark has all • Visitors can park in the multistorey day parks and parks with time limits. carpark across the road.
There are pick up and set down areas at all main entrances to hospital buildings. These areas are only for dropping someone off or picking someone up. Please do not park in these areas. Parking inspectors often check to make sure cars have parked legally and within time limits. See the maps on pages 4 and 5 for where to park motorbikes and bicycles.
COURTESY BUS
The CANBERRA HOSPITAL Courtesy Bus There is no Courtesy Bus at the UNIVERSITY runs on a continuous 15 minute loop from OF CANBERRA HOSPITAL. 8 am – 5 pm, Monday to Friday (excluding public holidays). This bus is free and can take patients, visitors and staff between these pick up and drop off points: • Emergency Department • Southern multi-storey car park • Canberra Region Cancer Centre • Centenary Hospital for Women & Children • Main hospital entrance.
8 | Canberra Health Services General Information PUBLIC BUSES The map on page 2 shows where you can At the UNIVERSITY OF CANBERRA find bus stops aroundCANBERRA HOSPITAL. HOSPITAL, Transport Canberra buses are available 7 days a week from bus stops along Transport Canberra: Aikman Drive. • Buses are available 7 days per week from QCity Transit provide services from all bus stops on the hospital grounds, Queanbeyan to Woden and the city. including Yamba Drive. You can then catch a connecting Transport Canberra bus to the University QCity Transit: of Canberra Hospital. • Buses to and from Queanbeyan are available Monday to Saturday. You can use these bus stops: ›› the top of Bateson road, near the child care centre ›› Hospital Road, near the main entrance ›› Gilmore Crescent, near the Centenary Hospital for Women and Children.
For more information on Transport Canberra services, visit transport.act.gov.au.
FLEXIBUS Transport Canberra provides a flexible bus service for people who live in Canberra and who find it difficult to use standard public transport services. To find out more, phone 02 6205 3555 or email [email protected]
TAXI
At CANBERRA HOSPITAL, you can call a taxi At the UNIVERSITY OF CANBERRA using the free taxi phone at main reception. HOSPITAL reception staff can help you call When you call the taxi, you will need to tell a taxi. If no one is available at the reception them where to pick you up. You can be area, you can ask staff in one of the units to picked up at one of these Cabpoints: help you. The pickup location is • Cabpoint 11 – at the entrance of • Cabpoint 20 – at the front entrance to the Canberra Region Cancer Centre the hospital, in the pickup/drop off area. • Cabpoint 12 – at the entrance of the Emergency Department • Cabpoint 13 – at the entrance of the Centenary Hospital for Women and Children.
OTHER TRANSPORT SERVICES There are other transport services you may be able to use, including transport if you live interstate. Ask us for more information and a fact sheet.
Guide to the Canberra Hospital and the University of Canberra Hospital | 9 General Information
Australian Charter on Healthcare Rights, Australian Commision on Safety and Quality in Health Care, 2018, https://www.safetyandquality.gov.au/sites/default/files/2019-06/Charter%20of%20Healthcare%20Rights%20A4%20 poster%20ACCESSIBLE%20pdf.pdf
10 | Canberra Health Services General Information RIGHTS AND RESPONSIBILITIES When receiving care from Canberra Health Services, you can expect to receive high quality services and care. It is important that you know what to expect from us and what your responsibilities are during your hospital stay. The Australian Charter of Healthcare Rights explains the rights of everyone using the Australian healthcare system. We support and are committed to these rights. Please tell us if you would like a brochure about the Australian Charter of Healthcare Rights.
OVERSEAS INPATIENTS, OR THOSE NOT COVERED BY MEDICARE If you are not a permanent Australian resident/citizen or from a country that holds a reciprocal healthcare agreement with Australia you will need to meet the full cost of your hospital care. This includes accommodation, operating theatre fees (operating time, anaesthesia and equipment), cost of prosthesis, specialist fees, pathology fees and medical imaging fees. A list of the fees and charges will be given to you when you come to hospital. Please let us know if you have health or travel insurance. You may be able to claim through your insurance company. Where possible we will bill your insurance company directly. Please be aware you may need to pay the gap payment between what the hospital charges and what the insurance company pays.
FEEDBACK We welcome your feedback about any part of our service. Through hearing about your experience, we can know where we are doing well and learn where we can improve. This helps us give you and everyone at hospital high quality, safe care. Giving us feedback will not affect the care we provide you. If you have a concern, it is best to talk first with staff who are looking after you. You can also talk to the nurse or midwife in charge. If you are still concerned and would like to make a complaint, you can ask to talk with a manager. You may give feedback to our Consumer Engagement Feedback team by: • phoning 02 5124 7627 • emailing [email protected] • going to our website www.health.act.gov.au • filling out one of the ‘Listening and Learning’ forms that can be found throughout the hospital. Tell us if you would like a ‘Listening and Learning’ form. If you feel we have not addressed your concern and you would like to make a complaint, you can contact the: • Health Services Commissioner Phone: 02 6205 2222 Email: [email protected] • Public Advocate of the ACT Phone: 02 6205 2222 Email: [email protected]
Guide to the Canberra Hospital and the University of Canberra Hospital | 11 General Information IT’S OK TO SPEAK UP! If you: don’t understand something, > it’s OK to ask us to explain. think we might have you confused with someone else, > it’s OK to check with us. didn’t see us wash our hands, > it’s OK to ask us to. think we might be giving you the wrong medicine, > it’s OK to ask us to check. think you might be having side effects from your medicine, > it’s OK to tell us. are in pain, > it’s OK to ask us for pain relief. would like a second opinion, > it’s OK to ask for one. would like some written information about your condition, > it’s OK to ask us for some. want us to talk to your family or carer, > it’s OK to ask us to.
12 | Canberra Health Services General Information
Planning to come to hospital
Guide to the Canberra Hospital and the University of Canberra Hospital | 13
have them have Mental Health Act, if you under the Mental person Direction, or details of your nominated or details of your Direction, or as a physiotherapist such privately, insurance claim information claim insurance your Veterans’ Affairs card Affairs Veterans’ your party claim/third compensation workers’ documents guardianship Consent Advance Agreement, Advance see you professional health details of any
naturopath
You can talk with us about any can talk with us about any You have you questions or concerns your for ready about getting hospital stay.
Enduring Power of Attorney, Health of Attorney, Power Enduring will (we of Choices or Statement Direction them with your these and include copy medical record) you are having treated at hospital treated having are you (GP) or the GP practice you usually go to you or the GP practice (GP) details about your private health care fund care health private details about your x-rays and scans relating to thecondition to and scans relating x-rays your Medicare card Medicare your Practitioner General your details for contact or carer of kin next your details for contact your of copy or certified the original your admission letter (if you have one) have (if you admission letter your
Important information including: Important information WHAT TO BRING TO WHAT
14 | Canberra Health Services Health 14 | Canberra
Planning to come to hospital Planning to come to hospital puffers sprays injections patches medicines bought without a prescription froma prescription a pharmacy or supermarket. HOSPITAL OF CANBERRA UNIVERSITY your can wash you where has facilities can You with this. can help you We laundry. or friendsalso ask family dirty your take to you. ones for clean home and bring clothes that or clothes swimmers bring Please doing are in the pool if you can wear you hydrotherapy.
Guide to the Canberra Hospital and the University of Canberra Hospital | 15 of Canberra Hospital and the University the Canberra Guide to toiletries such as shampoo, deodorant, toothbrush, toothpaste, hair brush or comb toothpaste, deodorant, toothbrush, as shampoo, such toiletries with non-slip soles slippers fitting shoes or well of clothes. of changes need will a couple sleeping in. You for and clothes clothes comfortable ointments medicines or alternative vitamins, herbal capsules mixtures inhalers creams tablets Personal items: items: Personal If you use a Webster-Pak® or dose administration aid, please bring it with you. it with you. bring aid, please or dose administration a Webster-Pak® use If you Please bring all of your medicines in their original packets including: medicines packets in their original all of your bring Please Please bring your medicines from your bring Please usually what medicines you home. help This will us know we the information have we once you these home for ask that someone take may We take. medicines until your will store we you, someone who can do this for have don’t need. If you hospital. leave you Medicines If you are not an Australian citizen and do not have a Medicare card, you will you card, Medicare a and do not have citizen notan Australian are If you address. of and proof passport, information your bring insurance visa, needto from, are your countryDepending for you which on pay need might to you hospital stay. CANBERRA HOSPITAL HOSPITAL at the CANBERRA stay If your will you of days lasts longer than a couple or friends ask family need to your take to ones for clean homedirty and bring clothes someone who do not have us if you Tell you. you. can do this for Please remember that the space you will have to store your things is small. your store to will have you that the space remember Please straighteners, televisions or fridges televisions straighteners, valuables sums of cash large hair hair dryers, like items electrical alcohol products tobacco toiletries. perfume highly scented or Please do not bring: Please other things that you have may Some areas bring. to allowed aren’t
dentures and a container for them with for and a container dentures batteries aids with spare hearing glasses. prescription mobility aid, such as a walker or as a walker aid, such mobility mobile phone or your for charger your continuous positive airway pressure pressure airway positive continuous your on it and bring the accessories you need you the accessories on it and bring (CPAP) machine. Make sure your name is your sure Make machine. (CPAP) your name marked on it name marked your walking stick walking other device
Please bring these if you have them: have these if you bring Please
If you have pets, you will need to make sure they are looked after while you are in hospital. are you while after looked are they sure make will need to pets, you have If you fridge your in sure are make go off while you that might of food to is empty want may You hospital. (a fee you hold it for Post Australia mail, or have someone your collect have need to may You service). this for is charged them. cancel to might want you as the newspaper, such deliveries, regular any have If you bills. regular of any the payment arrange need to may You going are them when you tell will need to home, you your to come providers care have If you home. come to expect hospital, and when you to while after be looked to for care you the person for arrange can ACT Carers a carer, are If you 222. on 1800 052 ACT can phone Carers You care. in hospital. This is called respite are you a and completing of Attorney Power think about appointing an Enduring to might like You us at any cannot tell if you wishes are what your This helps us know of Choices. Statement Care phoning the Advance about this by more can learn You hospital stay. your time during 9274. 5124 on 02 Planning team If you you. take to know ask someone you need to may hospital? You get to will you How transport look at community to might want you you, someone who can take have don’t sheet and about this. a fact information more you can give options. We not sure, are If you go. need to you at hospital and where arrive when to know you sure Make admission. your 0000 before phone the 5124 hospital on 02 please the get to enough time to have so that you early the hospital a little to come Please area. right Unplanned admission plan your been able to not have may you hospital unexpectedly, to been admitted have If you be need to what you organise people outside the contact hospital to can help you We stay. stay. your during comfortable • • • • • • • • • • • Things to think about before coming to hospital: to coming before think about Things to 16 | Canberra Health Services Health 16 | Canberra
Planning to come to hospital
Tell us about any concerns you have. you concerns any us about Tell Wear your inpatient identification band. Please tell us if the information on the band on the is tell us if the information band. Please identification inpatient your Wear a band. do not have or you wrong Change your position in bed often. Change your Tell us if you have any allergies. any have us if you Tell If your visitors are unwell with a cold, flu or stomach bug, they should not come to come should not bug, they flu or stomach cold, with a unwell are visitors If your the hospital. them). have glasses (if you prescription Wear need help. call staff if you to Use the call button Only take medicines given to you by your doctor, nurse or midwife. If you are are If you midwife. or nurse doctor, your by you to medicines given Only take nurse doctor, your by you to medicines, use only those given self-administering or midwife. their visit and after during their hands or use hand rub before, wash to visitors your Ask the hospital. to them). have aids (if you hearing Use your or socks. feet with bare – do not walk shoes non-slip with soles when walking Wear If you are not sure about anything to do with your medicines, please ask us to explain. ask us to medicines, please do with your about anything to not sure are If you eating. before and hands water with soap your wash Always them). have aids (if you walking Use your If you do not understand why we are giving you a medicine, please ask us to explain. to ask us a medicine, please giving you are we do not why understand If you the toilet. going to after and hands water with soap your wash Always Tell us if you have had a bad reaction to medicine in the past. to had reaction a bad have us if you Tell Tell us about any medicines you were taking before coming to hospital. to coming before taking were medicines you us about any Tell
› › › › › › › › › › › › › › › › › › › › › › › › › › › › › › › › › › › › Safety Aids andequipment Hygiene Medicine YOUR HOSPITAL STAY HOSPITAL YOUR DURING SAFE STAY TO HOW 18 | Canberra Health Services Health 18 | Canberra
Planning to come to hospital General Information
During your stay
Guide to the Canberra Hospital and the University of Canberra Hospital | 19 At any time during your stay stay time during your any At talk with us about can you or concerns questions any have. you is HOSPITAL OF CANBERRA UNIVERSITY and 7am Friday to 8pm Monday to open 7am on weekends. 7pm to Namadgi, the Stromlo, The for visiting hours from Units are and Majura 6 am to Cotter access to like would If visitors day. 9pm every use may the hospital outside this time, they at the frontthe intercom will door which staff will Security Security. to call through hospital manager with the after-hours check to the visitor see if it is ok for staff to or ward to will then escort the in. They visitor come the ward. Mental Health in the Adult hours Visiting on their based Rehabilitation Unit are from and differ program therapeutic these. the Aboriginal and Torres Strait Islander Strait and Torres the Aboriginal you support to Liaison Service can provide in hospital are while you family and your working are you professionals the health cultural of your considerate with are and needs practices suitable health can plan and deliver we family. and your you services to is open 6am to 9pm is open 6am to HOSPITAL CANBERRA day. every Main reception is located inside the main entrance. If you are not sure where to go, staff at main go, to where not sure are If you inside the main entrance. is located Main reception purple spot in their bright to easy are volunteers Our guides can help. or volunteer reception or t-shirt. vest ARRIVING AT HOSPITAL AT ARRIVING • • Are you or your family member of family or your you Are STRAIT ABORIGINAL or TORRES ISLANDER descent? staff in either Canberra tell please If yes, of Canberra Hospital or the University that: sure make Hospital to • 20 | Canberra Health Services Health | Canberra 20
During Your Stay During Your Stay Guide to the Canberra Hospital and the University of Canberra Hospital | 21 of Canberra Hospital and the University the Canberra Guide to What can I do to get ready for the treatment/procedure/therapy? for get ready What can I do to me anything? it cost Will me help that will me if this treatment/procedure/therapy decide tell What else can you me? for is right friends family, I decide? talk with my What if I need time to about this before or another person Why do you think this treatment/procedure/therapy is right for me? for is right this treatment/procedure/therapy think do you Why this is the that says research Is there or uncommon? new Is this treatment/procedure/therapy me? for procedure right done this treatment/procedure/therapy? you times have many How done this treatment/procedure/therapy? have What has happened when in the you past treatment/procedure/therapy? this have do I need to quickly How What will happen if I do nothing? the treatment/procedure/therapy? after get better me to long will it take How change? I will need to life things about my there Are
PRIVACY we healthcare, and safe high quality part As of giving you privacy. to right your respect We friend member, family your like would or If you and care. treatment of your records will keep us for consent give it is important and care, you treatment about your know to another person nurse, your can tell or you in writing with them. This can be given information personal share to share. we information much how can also choose You or doctor. midwife we GP, your send a report to us to want you saying admission form on your the box tick If you GP is current who your know we sure make Please hospital stay. will do this at the end of your and their details. contact Service 5124 on 02 phone the Clinical Record medical record, your to access like would If you record. your medical to access cost is a There hours. office during 2124 turn need to if you you will tell mobile phone in most parts can use your of the hospital. We You whether not sure are staff if you with the hospital. Check around are signs that read Please it off. other people or not recording by of others the privacy respect phone. Please can use your you permission. you given have unless they staff, 10. 11. 12. 1. 2. 3. 4. 5. 6. 7. 8. 9. Here are some questions you might like to ask your doctor. This will help make sure you have have you sure will help This make doctor. your ask to like might some you questions are Here you: decision for the right make to enough information Questions to ask ask to Questions we will talk with you about the options for your procedure, therapy or treatment therapy procedure, your about the options for talk with you will we enough have you sure ask questions and make the opportunity to you give will we you for decision the right make to information or treatment therapy with the procedure, go ahead whether decide or not to you or treatment therapy a procedure, have time you each consent your ask for will we decision. your will record we Telehealth (also called Telemedicine) is when videoconferencing and other high-speed is when videoconferencing (also called Telemedicine) Telehealth and the staff lets you Telehealth care. part used as of your are technologies communication at other locations. professionals and see health hear talk to, to you for caring TELEHEALTH A My Health Record is an online summary of your health information. It can be accessed at It can be accessed information. is an online health summary of your Record A My Health Government the of Australian It is a program providers. healthcare and your you time by any Department of Health. Record. My Health in your who see the can information can choose You www.myhealthrecord.gov.au or go to phone 1800 723 471 information, more For MY HEALTH RECORD MY HEALTH • • • • to allowed are and you treatment do not want decide that you to allowed are In most cases you time. mind at any your change before consent your for ask you not be able to may cases we or life-threatening In emergency giving treatment. INFORMED CONSENT INFORMED means: This startingmedical treatment. any before consent your will ask for We • 22 | Canberra Health Services Health 22 | Canberra
During Your Stay During Your Stay Guide to the Canberra Hospital and the University of Canberra Hospital | 23 of Canberra Hospital and the University the Canberra Guide to Aboriginal and Torres Strait Islander Liaison Service: help you with support, Islander Liaison Service: help for Strait you advocating and Torres Aboriginal stay your and during liaising others with you you for in caring with therapists work assistants: allied health and improve and sleep scientists: check as respiratory scientists such measurement clinical sleep and breathe you how you out the best diet for work dietitians: help you and injuries diseases chronic and manage your prevent to help you physiologists: exercise and movement. exercise through body see inside your to medical imaging staff: scans and x-rays take tasks day to doing day be safe help you therapists: occupational body in your get the best movement help you physiotherapists: them and tissue samples and staff:pathology test blood, urine take medicine and information you give pharmacists: thoughts and emotions with your help you psychologists: support practical and provide community with your connect help you social workers: and swallowing. with talking help pathologists: you speech Allied health staff Allied health from staff come include: They Allied health professions. of different a range • • • • • • • • • • • • • and/or and nurses doctors with your together some of these staff working have may You you. for care to midwives Nurses and midwives Nurses taking things like needs. These include daily care your after will look midwives and/or Nurses use the toilet need it. will also help you medicine They if you and giving you pressure blood your shift. each during patients several look after and midwives Nurses need help. if you and shower from will change midwife and/ a nurse hospital stay shift. your During to shift and/or nurse Your a day. hours 24 will be available or midwife We have a range of doctors who specialise in different health issues or parts of the body. issues or parts health of the body. who in different specialise of doctors a range have We with you issue will talk health with your working with experience doctors of a team or A doctor will also be seen hospital, you a teaching As you. is best for and care about what treatment your for plans about any your doctor You can ask finishing their studies. who are doctors by and care. treatment Doctors Depending on the treatment and care you need during your hospital stay, you will meet many will meet many you hospital stay, your need during you and care Depending on the treatment to themselves a name introduce badge, will wear you for caring All staff staff members. different seeing you. are they why and explain you STAFF As part of helping you get ready for when for part get ready As of helping you OF CANBERRA UNIVERSITY leave you give to learn help you may , we HOSPITAL medicines. This is called Self your yourself will of Medicines (SAM). We Administration start SAM. about this if you talk with you make sure we are giving the right medicine to the right person by asking you your name, your you asking by person the right medicine to giving the right are we sure make of birth and other information date to. allergic are what you ask you the name of the medicine what the medicine is for. Before we give you any medicines we will always: will always: medicines we any you give we Before • • you: will tell We • • medicines safely. your you give we sure Doing this helps us make Medicines may be an important part of your treatment at hospital. be an importantMedicines may treatment part of your MEDICINES Students we hospitals. This means teaching Hospital are of Canberra Hospital and University Canberra our staff students will watch part the of hospitals. As of their learning, all areas students in have supervise students. We always professionals Health help with some tasks. and may work as they as an important part and treatment of their training. care help provide students to encourage a student. and Students their are they you and tell you to themselves Students will introduce care. in your a student involving before consent your andfor ask supervisors will talk with you care. in your involved a student do not want us if you tell Please Staff who are not health professionals are called non-clinical staff. They include ward clerks, clerks, ward include They non-clinical called staff. are professionals not health Staff who are patient support servicesfood staff, support assistants, personal officers, ward persons, wards of daily the care take they Together, staff. cleaning and service officers customer officers, running the of hospital. Non-clinical staff Please talk with us if you have any questions or concerns about your medicines. about your questions or concerns any have talk with us if you Please your medicine your HOSPITAL At CANBERRA or doctor. nurse your by you to will be given 24 | Canberra Health Services Health | Canberra 24
During Your Stay During Your Stay
If you are staying in the Adult Mental in the Adult staying are If you Rehabilitation Unit, we Health of in the cooking share to you encourage can also choose pod. You in your meals from a special diet or have a menu if you provided. a meal like would in another unit at staying are If you Hospital, you of Canberra University will be able to choose your meal from meal your choose will be able to If you ward. of each the dining room a special or modified diet, this have can be Assistance for. will be catered choose unable to are if you provided meal. own your UNIVERSITY OF CANBERRA OF CANBERRA the UNIVERSITY At your have to you encourage we HOSPITAL in the dining room. meals • • Guide to the Canberra Hospital and the University of Canberra Hospital | 25 of Canberra Hospital and the University the Canberra Guide to have any special dietary any needs have yourself or feeding food your cutting need help opening packets, a meal do not receive be some restrictions. may there reasons, health hospital. For to food own your bring to like would CANBERRA of the CANBERRA In most areas a menu each you will give , we HOSPITAL day. the next for meals your choose to day the by ticking fill out the menu Please We choose. you the food to next boxes you your menu. When fill out can help you food services your menu, filled out have it.staff will collect • • • Eating healthy food is an important part of your treatment and care. Good nutrition helps your helps your Good nutrition and care. is an important food treatment part of your healthy Eating of you the chance and lower loss of muscle prevent faster, recover It can help you body heal. infections. getting at all times. and water coffee plus tea, per day, meals three inpatients provide We us if you: tell Please • EATING WELL EATING UNIVERSITY OF CANBERRA OF CANBERRA the UNIVERSITY At space in a therapy are if you HOSPITAL own, on your unsure and feel yourself by use a mobile can call bell if you you need assistance. does not have does not have HOSPITAL CANBERRA leave when you mobile call bells for room. your BATHROOMS Some of a shower. and have the toilet go to can use to that you a bathroom will have room Your needs cleaning. the if bathroom or midwife nurse your tell Please shared. are these bathrooms stay. your use during to towels bath you will give We the throughout toilets visitor are There visitors. be used by not to are bathrooms Inpatient is. toilet visitor the nearest them where show staff to can ask hospital. Visitors CALL BELL CALL or midwife. nurse need your if you can press you a button have rooms All inpatient 26 | Canberra Health Services Health | Canberra 26
During Your Stay During Your Stay UNIVERSITY OF CANBERRA HOSPITAL HOSPITAL OF CANBERRA UNIVERSITY can be used which room has a multifaith from or religion anyone by background any 1 on Level It is located space. as a sacred the Ainslie to adjacent behind the lift well, a day. hours is open 24 Room. The chapel services and meditation sessions Various the can check and you held there are Support Spiritual ringing by schedule 3849. Services 5124 on 02 off the is also a meditation circle There is services, which Mental Health to corridor sign posted. clearly Guide to the Canberra Hospital and the University of Canberra Hospital | 27 Hospital | 27 of Canberra Hospital and the University the Canberra Guide to has a multifaith has a multifaith HOSPITAL CANBERRA 2 and in Building 2, Level located room and individual prayer private to caters also used as a meditation. It’s or group and for Temple Chapel, Jewish Christian a can access You daily Muslim prayers. services on the worship of weekly schedule outside the centre. board notice Spiritual care is given during a hospital stay to any person who asks for it. You do not need to do not need to it. for You who asks person any to a hospital stay during is given care Spiritual benefit to a faith Support Spiritual or have Services can give care. be religious spiritual from friends and your family your hospital, in in you, support are to while you emotional and pastoral that suits you. a way Support Spiritual be able to Services may group, a religious or belong to faith a have If you someone from supportarrange you. to or faith that church talk with someone from to can also like would Support us if you Spiritual Services. You tell Please 3849. phone them on 02 5124 SPIRITUAL SUPPORT SERVICES SUPPORT SPIRITUAL Both Canberra Hospital and University Hospital and University ISLANDER Both Canberra ROOMS STRAIT ABORIGINAL AND TORRES resource and Islander family patient Straight and Torres Aboriginal Hospital have of Canberra 3. in building 1 level Room is located Hospital, the Wamburrang Canberra At rooms. 1 behind the lift well. on level Hospital, the Ainslie Room is located of Canberra University At ABORIGINAL AND TORRES STRAIT ISLANDER SERVICE STRAIT ABORIGINAL AND TORRES and/or Aboriginal support ISLANDER Service STRAIT to gives ABORIGINAL AND TORRES The The service of the hospitals patients and their offers families. Islander people whoare Strait Torres other services. to and referrals as information supportemotional, social and cultural as well | Email: [email protected] 2055 Phone: 5124 02 We understand how important it is to have carers, family, friends family, see carers, to or other people come have important how understand it is to We us important that these information people can give know also in hospital. We are while you you manage at home. normally you how including about you, or your friends visit. when they You help you family, to carers, want or other people may Your and what things staff help you, can do to what visitors or midwife nurse can ask your visitors should do. A carer is someone who gives a person ongoing, support a person is someone unpaid whoA carer gives By share. to expertise valuable have their Carers condition. for people in our hospitals sure make can we together, working care. safe quality, receive CARERS, FAMILY AND FRIENDS AND CARERS, FAMILY
UNIVERSITY OF CANBERRA HOSPITAL OF CANBERRA UNIVERSITY The Ainslie Room is the Veterans’ Lounge at Lounge The Ainslie Room is the Veterans’ the behind 1 the lifts. on level and is located TELEVISION AND WIFI TELEVISION do not You bed or in a lounge area. your either above available, a television have Most areas the use television. to pay need to using the television. trouble have us if you tell Please this free can use parts in many of hospital. You personal service with any is available Wi-Fi Free name is HEALTHfree. If you or a smartphone. The a laptop network like that uses Wi-Fi, device help. for phone 02 6207 8999 HEALTHfree, please accessing problems have CANBERRA at CANBERRA Lounge The Veterans’ main in the hospital’s is located HOSPITAL the Emergency to the doors to next foyer, Department Bay. and Ambulance The Veterans’ lounges are for veterans, ex-servicemen and women, and war widows/widowers widows/widowers and war and women, ex-servicemen veterans, for lounges are The Veterans’ fromwho need a change accessible. wheelchair their hospital bed. The lounges are VETERANS’ LOUNGES VETERANS’ The Veterans’ Liaison Unit helps veterans, ex-servicemen and women, war widows/widowers and widows/widowers war and women, ex-servicemen Unit helps Liaison veterans, The Veterans’ of services can help including a wide range with hospital. They to come when they their families and liaising with them Affairs about the Departmentgiving of Veterans’ information if needed. 3696 5124 Ph: 02 VETERANS’ LIAISON UNIT LIAISON VETERANS’ 28 | Canberra Health Services Health 28 | Canberra
During Your Stay General Information
Getting ready to leave hospital
Guide to the Canberra Hospital and the University of Canberra Hospital | 29 You can talk with us at any time about any concerns concerns time about any can talk with us at any You hospital. about leaving have or questions you Before you leave hospital, we need to make sure you are going to be safe when you get home. when you be safe going to are you sure make need to hospital, we leave you Before things include home. This may in your help you need to what you have that you check may We may We safely. and balance can walk that you check may We chair. or shower seat a toilet like hospital and whether someone will be with leave whenyou will be staying you where ask you hospital. leave to you time for when it is the right All of these things help us know you. ASSESSMENT PLANNING start will go home. We about when you An important is thinking care part of planning your make to want plans. We can make we as possible, so that with you, about this as early thinking your and need support after the care you hospital and receive leave when you safe are you sure hospital stay. we will use you, with Working the frontAt SMART”. find will “Be SmartLeave you of this guide hospital. leave when you plan for this to 30 | Canberra Health Services Health 30 | Canberra
Getting Ready to Leave Hospital Getting Ready to Leave Hospital UNIVERSITY OF CANBERRA OF CANBERRA the UNIVERSITY At medicines your you give will we HOSPITAL hospital. leave you before Guide to the Canberra Hospital and the University of Canberra Hospital | 31 of Canberra Hospital and the University the Canberra Guide to the name of the medicine it taking are you why take to much how it take when to it for take long to how will last hospital prescription long your how has run out hospital prescription your after will need another prescription whether you the medicine while taking should look for that you side effects any hospital stay your before taking already were medicines you to changes any hospital stay. your medicines after questions about your any have ask if you who to whether you have any complications any have whether you body heals your quickly how at home. you need things set up for whether you • • • • • • • • • tell will we HOSPITAL the CANBERRA At medicines up your pick need to if you you from lounge or the pharmacy the discharge leave. you before MEDICINES hospital, including: leave when you take need to medicines you about any will talk with you We • , business days three enough medicine for have you sure will make hospital we leave When you GP. can see your or until you • • enough to be well to likely are about when you stay your during will talk with you We hospital. leave We may tell you an “expected discharge date” early in your stay. This is the date we expect expect we is the This date stay. in your early date” discharge an “expected you tell may We on our experience based is an estimate, hospital. date This leave enough to will be well you can change, This date yours. issues to had health similar people who have for caring depending on things like: • RECOVERY How will you get home? Who will pick you up? you Who will pick get home? will you How help at home? need some extra you Will at home? enough food have Do you your time in hospital? for certificate need a medical or carer Do you you? to back give need to or medicines that we valuables any have Do we belongings? all your have Do you Service can help you with your plans to leave leave plans to with your ISLANDER Service STRAIT can help you The ABORIGINAL AND TORRES what going home will know are you know the that people who need to sure make hospital to need. may supports you 27 See page • • • • • hospital. leave to get ready can help you We THINGS TO THINK ABOUT BEFORE LEAVING HOSPITAL LEAVING BEFORE THINK ABOUT THINGS TO • GP hospital. GP This is important as your leave you after days GP a few see your will needto You have If you health. in your about changes know and needs to team healthcare is part of your This will help them summary. discharge of your a copy GP will receive consent, your your given hospital stay. your needs after your understand are GP while you your contact to hospital, it is a good idea leave going to are when you know If you see a GP at short an appointment. notice. to Sometimes it can be hard make still in hospital to 32 | Canberra Health Services Health | Canberra 32
Getting Ready to Leave Hospital Getting Ready to Leave Hospital , HOSPITAL OF CANBERRA UNIVERSITY At you in which of areas a variety are there will discuss go home. We to can wait leaving are you on the day these with you from are refer can hospital. If you we NSW, will service. We local Health your to you as your discuss these options with you approaches. date discharge Guide to the Canberra Hospital and the University of Canberra Hospital | 33 Hospital | 33 of Canberra Hospital and the University the Canberra Guide to any written instructions we need to give you give need to instructions we written any papers discharge signed your been made up appointments that have follow details of any or concerns problems have of someone who can help if you information contact a copy of your discharge report (if we have your permission, we will also send will we permission, your have report (if we discharge of your a copy a copy to your GP) your to a copy hospital. leave you once if you are are if you HOSPITAL the CANBERRA At wait to ask you may able, we physically or lounge if paperwork in the discharge am. The 10 by not ready medicines are up you home can pick you taking person from two lounge on level the discharge the hospital pharmacy. (2) near LEAVING HOSPITAL LEAVING stay. of your hospital at 10 am on the last day leave to you for be ready will try to We Before you leave hospital, we will make sure you have: you sure make will hospital, we leave you Before
In an emergency please call 000 please In an emergency making your appointment before you leave hospital leave you appointment before your making at home are you once contacting you with an appointment time. a letter sending you • • appointments. all outpatient to card Medicare your take you sure make Please You may need to come to an outpatient appointment after your hospital stay. We will tell you you will tell We hospital stay. your appointment after an outpatient to come need to may You appointment time by: about your • OUTPATIENT APPOINTMENT OUTPATIENT You are likely to need to see your GP within a few days of leaving hospital. It is important for your hospital. It is important your for of leaving days GP within a few see your need to to likely are You and give health in your changes can understand so they hospital stay about your know GP to the best care. you GP
MEDICINES GP before appointment an with your cannot make hospital if you leave you us before tell Please out of medicine. run you to local pharmacy your go to need will to in hospital, you are you while a prescription you give If we it filled.have
hospital stay After your your After 34 | Canberra Health Services Health 34 | Canberra
After Your Hospital Stay General Information
Hospital facilities
Guide to the Canberra Hospital and the University of Canberra Hospital | 35 02 6281 0441 02 2216 5124 02 TELEPHONES throughout located are Public telephones have the hospital. rooms Some inpatient use with a phone can card. phones you that from can buy phone cards the AuxiliaryYou 2. shop on level PHARMACY owned Chemmart is a privately TerryWhite of in the main foyer is located pharmacy building 2. are: Opening hours 8 am – 9 pm Weekdays: 9 am – 5 pm Saturdays: 10 am – 6 pm Sundays: Opening hours: – 5.30 am 9.30 pm Weekdays: Closed and public holidays: Weekends Phone: KIOSK TROLLEY visits units daily (if trolley The kiosk sells The trolley available). are volunteers magazines,newspapers toiletries, snacks, cash only. and stamps. This service accepts LIBRARY visits units on Monday, The library trolley mornings and Friday Wednesday can Inpatients available). are (if volunteers free books borrow of charge. all patients The Auxiliary library is open to between and Fridays and staff on Tuesdays are 9 am and 11.30 am (if volunteers 2 of building 3. It is on level available). Phone:
Inspired by Hair offers haircutting and styling and styling haircutting Hair offers by Inspired fit and also design wigs. They services. They in building 2. in the main foyer located are HAIRDRESSER CAFÉS in the hospital. cafés several are There ZOUKI BY CAFÉ CENTENARY Women for Hospital 2, Centenary level and Children ZOUKI BY HOZ CAFÉ the auxiliary 2, shop) to building 2, (next level ZOUKI TEMP BY CAFÉ 2, from building 2 (across level Hoz) Café ZOUKI BY EXPRESS CAFÉ the 2, main entrance) building 2 (near level ORGANIC CAFÉ MOIRA’S Centre Cancer Region Canberra floor, ground CAFÉ HOLE IN THE WALL the main foyer) 3, building 2 (above level Opening Hours: 8.30 am – 7 pm Weekdays: am – 4.309.30 Saturdays: pm 10 am – 2 pm Sundays: 10 am – 2 pm Public Holidays: Good Friday, Day, Year’s Closed New Day: and Boxing day Christmas 2492 Phone: 6244 02 AUXILIARY SHOP AUXILIARY magazines, The Auxiliary Shop sells snacks, and gifts. The shop toiletries newspapers, cash and most cards. accepts There are two ATMs at Canberra Hospital. at Canberra ATMs two are There 2 of on level in the foyer main are They may You accepted. are building 2. cards Most using the ATM. for a fee be charged AUTOMATIC TELLER TELLER AUTOMATIC (ATM) MACHINE
36 | Canberra Health Services Health 36 | Canberra CANBERRA HOSPITAL CANBERRA
Hospital Facilities Hospital Facilities Guide to the Canberra Hospital and the University of Canberra Hospital | 37 Hospital | 37 of Canberra Hospital and the University the Canberra Guide to
CAFÉ inside the main is located BRINDY’S CAFÉ the hospital. to entrance
CANBERRA HOSPITAL CANBERRA UNIVERSITY OF UNIVERSITY Duffy House fromDuffy House is a ‘home away home’ than 100km more people who live for from receiving Hospital and are Canberra It is less treatment. cancer outpatient fromthan 10kms Hospital. Each Canberra and sitting ensuite its own has bedroom and a person and can accommodate room and Kitchen member or carer. their family shared. are living areas 2358 Phone: 5124 02 Email: [email protected] House Ronald McDonald Ronald McDonald House, at Canberra families for Hospital, has accommodation from 50km than more who live Canberra needs or child Hospital and whose baby at the hospital, including treatment also have appointments. They outpatient and families parents for accommodation is thought of as high risk a pregnancy where hospital is not needed. but an admission to shared. are and living areas Kitchen Phone: 6281 5894 02 www.rmhc.org.au/canberra-act Web:
Canberra Hospital Residences have hostel hostel have Hospital Residences Canberra people from for accommodation style outpatient receiving who are interstate and Hospital, their at Canberra treatment bathroom, Kitchen, and carers. families Medical shared. are laundry and living areas support in the residences. is not given from can buy food here staying People the and cafes. staff cafeteria from than 100km living more NSW residents accommodation be eligible for may Canberra Isolated Health’s NSW benefits through and Accommodation Travel Patients (IPTAAS). Scheme Assistance 2358 Phone: 5124 02 Email: [email protected] Canberra Hospital Canberra Residences Accommodation charges may apply. apply. may charges Accommodation when making theprovider to speak Please booking. your
38 | Canberra Health Services Health 38 | Canberra Accommodation options Accommodation
Hospital Facilities General Information
Useful services and contact details
Guide to the Canberra Hospital and the University of Canberra Hospital | 39 Carers ACT Carers supportas such carers offer ACT Carers counselling, and advice, information support educational groups, respite, and social activities. 636 Phone: 1800 242 www.carersact.org.au Web: Intake Health Community health many Services offer Health Canberra including services in the community, therapy, occupational nutrition, physiotherapy, nursing. and community social work podiatry, one of these service by to be referred may You yourself. refer may or you professional a health book team Intake Health The Community Services Health all Canberra appointments for services. based community Phone: 5124 9977 02 ACT DonateLife all organ coordinates ACT DonateLife and the tissue donor ACT activities across awareness raise aim to They and region. and tissue donation,about organ discussion about donation, offer encourage and donor families support to compassionate and tissue services in organ manage effective donation. 5625 Phone: 6174 02 www.donatelife.gov.au Web: Please tell us if you need help to contact any of these services contact any need help to if you us tell Please CALMS provides after hours GP services hours after provides CALMS from Hospital and Calvary Canberra at the clinic is also a CALMS Hospital. There Centre. Health Community Tuggeranong this service. for is a fee There Phone: 567 1300 422 http://calms.net.au/ Web: Canberra After Hours Locum Locum Hours After Canberra Medical Service (CALMS) The ACT Mental Health Consumer Network is Network Consumer Mental Health The ACT organisation an independent, consumer-led of people with the interests for advocating mental illness living in the ACT. Phone: 6230 5796 02 www.actmhcn.org.au Web: ACT Mental Health Mental Health ACT Network Consumer Access Mental Health can be contacted can be contacted Mental Health Access mental health provide They a day. hours 24 services. to assessment and links triage, 1065 6205 or 02 Phone: 1800 629 354 Access Mental Health (Crisis (Crisis Mental Health Access Team) Treatment Assessment 40 | Canberra Health Services Health 40 | Canberra
Useful services and contact details Useful services and contact details
Walk-in Centres Walk-in free provide Centres one-off advice Walk-in people with minor illness for and treatment of the day open every are They and injury. No appointment is needed. Children year. or and people with complex under 2 years There should see their GP. conditions serious in Canberra: in Centres Walk three are COMMUNITY TUGGERANONG CENTRE HEALTH St, Greenway Anketell CENTRE HEALTH COMMUNITY BELCONNEN Belconnen Lathlain Street, CENTRE HEALTH GUNGAHLIN COMMUNITY Gungahlin Street, Cavanagh Ernest myagedcare access is the start point to myagedcare funded aged care Government Australian services. Phone: 422 1800 200 www.myagedcare.gov.au Web: Insurance National Disability (NDIS) Scheme Scheme Insurance The National Disability support of providing way (NDIS) is the new their families with disability, Australians for and carers. Phone: 1800 800 110 www.ndis.gov.au Web: Guide to the Canberra Hospital and the University of Canberra Hospital | 41 Hospital | 41 of Canberra Hospital and the University the Canberra Guide to HCCA is a health promotion organisation organisation promotion is a health HCCA about local a voice consumers that gives consumers care health issues. It gives health part in take opportunities to in the ACT service planning, policy of health all levels and decision making. development Phone: 6230 7800 02 www.hcca.org.au Web: Health Care Consumers’ Consumers’ Care Health (HCCA) Association healthdirect is a national service staffed by by is a national service staffed healthdirect giving qualified nurses quality trusted, free, and advice. information health Phone: 222 1800 022 www.healthdirect.gov.au Web: healthdirect healthdirect Please note, the University of the University note, Please an Hospital does not have Canberra Department.Emergency THE EMERGENCY DEPARTMENT AT AT DEPARTMENT THE EMERGENCY is in Bruce. HOSPITAL PUBLIC CALVARY is fromAccess Circuit. Mary Potter the Emergency the signs to Follow Department entrance. Phone: 6111 6201 02 There are two hospital Emergency hospital Emergency two are There Departments in Canberra: AT DEPARTMENT THE EMERGENCY Access is in Garran. HOSPITAL CANBERRA is from the signs to Follow Road. Bateson Department entrance. the Emergency 0000 Phone: 5124 02 Emergency Department Emergency