Our Customer Stories

Oceania Introduction

Great work leads to great references. We understand that it’s important to know that you are making the right decision when selecting your IT partner. We have created this guide to provide some of our latest customer success stories from Oceania. A selection of 12 case studies have been shared to show how we work with our customers to transform their businesses through the use of IT. You can also browse more of our customer stories on www.fujitsu.com and read how other organisations have overcome their business challenges with Fujitsu products, services and solutions. We hope you choose to work with Fujitsu – you’d be in good company. We look forward to hearing from you.

Read about how our customers have solved their challenges, and the benefits they have achieved from working with Fujitsu.

Australia New Zealand

Metricon Stadium...... Sport and recreation...... 4-5 Wilson Hellaby...... Food production...... 20-21 NSW Office of Environment and Heritage...... Government ...... 6-7 AMP Financial Services New Zealand ...... Financial Services...... 22-23 Callidus ...... Manufacturing...... 8-9 New Zealand Transport Agency...... Government...... 24-25 The Pharmacy Guild of Australia...... Pharmaceutical...... 10 -11 UNICEF New Zealand...... Charity...... 26-27 ACT Health ( )...... Healthcare...... 12-13 Contact Fujitsu Melbourne Water...... Utilities...... 14-15 Email: [email protected] Crown Resorts...... Integrated Resort/Tourism...... 16-17 Website: www.au.fujitsu.com Qantas...... Aviation...... 18-19 +61-2-9776-4555

2 3 Metricon Stadium

“ We’re deepening the relationship between ourselves, our partners and our patrons for a richer overall experience. That will not only bring in new customers but also create new revenue streams.” Paul Pamenter, COO, Gold Coast Suns Football Club

Country: Australia Metricon Stadium is in the Carrara Sporting Complex (CSC) and is an iconic Benefits Products & services Industry: Sport and structure on Australia’s Gold Coast. Jointly funded by the Queensland ■ Patrons can now enjoy speeds of up to ■ Fujitsu Systems Integration recreation Government, Commonwealth Government, Gold Coast City and the AFL, it is 0.5 mbps from any location within the stadium a multipurpose facility that currently seats 25,000 spectators with plans to www.metriconstadium.com.au ■ Enables access to instant replays of match extend it to 40,000 seats in the future. The stadium features an AFL oval footage for richer viewing experience and hosts ICC cricket matches, concerts, festivals, IAAF athletics events and ■ Able to connect directly with its customer base via FIFA World Cup soccer matches. a new app that offers personalised content for Challenge added value and new revenue streams Metricon Stadium wanted to lead the field in offering high-speed Wi-Fi access ■ Can collect personal data and encourage ticket across the entire arena. This would enable it to offer value-added services and sales through customised discounts and offers enhance the patron experience.

Solution Existing stadium partner, Huawei, recommended Fujitsu should act as the chief systems integrator and project manager. Over the course of six months, the organisations together deployed over 300 access points throughout the stadium.

4 5 NSW Office of Environment and Heritage

“Fujitsu is a leader in this area and provided very clear guidance on how data centres operate and how we can measure energy performance accurately. The knowledge and skills it provided enabled us to focus on practical issues.” Tom Grosskopf, Metropolitan Branch Director, NSW Office of Environment and Heritage

Country: Australia The Office of Environment and Heritage (OEH) is the NSW government agency Benefits Products & services Industry: Government charged with protecting and conserving NSW’s natural environment, Aboriginal ■ Data centres can now have their facilities rated, ■ Fujitsu Data Centre Services country and culture as well as built heritage. It also manages NSW national giving customers a transparent view of their www.nabers.gov.au ■ ICT Sustainability Consulting parks and reserves. Sustainability is at the heart of the OEH’s strategic vision. energy efficiency and emissions It researches, reports, educates and enables, providing support to communities, ■ ICT Sustainability Benchmark ■ NABERS ratings for office buildings are well business and government to make positive changes to the environment. established in Australia, high ratings provide a ■ Data Centre Energy Efficiency OEH acts as the national administrator of NABERS on behalf of the other competitive advantage, incentivising businesses Australian state governments, and the national government. to reduce energy use

Challenge ■ With ratings of between 3 and 4 stars, Fujitsu is NABERS is Australia’s national programme for benchmarking the sustainability of saving more than 13 gigawatt hours of electricity building operations. Having identified the data centre sector as a significant and per year while reducing emissions by 27 per cent, growing energy consumer, it wanted to introduce a tool to accurately evaluate compared to the market average the energy performance of data centres. Solution NABERS convened an industry technical working group to develop the tool. Like its other tools it would: ■ be based on annual third party verified data ■ use a 1-6-star scale, where 3 is average and 6 is market leading ■ be aligned to responsibilities within the building 6 7 Callidus

“ PRIMEFLEX® for VMware VDI is saving us money while providing a better, more uniform user experience and is future proofed for easy expansion. In addition, by centralising desktop and application services, we have dramatically improved security, giving us peace of mind.” David Wood, CEO, Callidus

Country: Australia Callidus specialises in the management, maintenance, servicing and Benefits Products & services Industry: Manufacturing diagnostics of valves, actuators and instrumentation. The company’s goal is ■ Reduced operational costs thanks to ■ 10 x FUJITSU Integrated System PRIMEFLEX® customer satisfaction achieved through engineering expertise, highly capable easier management for VMware VDI www.callidusgroup.com.au employees and a commitment to service. Callidus Group’s corporate ■ Easily scalable solution ensures it can grow ■ 3 x FUJITSU Storage ETERNUS DX100 headquarters is in Perth, Western Australia, supporting a growing network of with the company workshops in Darwin, Karratha, Brisbane, Adelaide, Gladstone, New Caledonia, ■ 200 x FUJITSU Thin Client FUTRO comprising ■ Uniform user experience, regardless of FUTRO L420 and FUTRO X932 with PoE Madagascar, Philippines, Balcatta and Wangara. user location Challenge ■ Enhanced security through the centralisation of desktop and application services Callidus wanted to introduce a rich media environment with centralised management and a more scalable desktop platform.

Solution FUJITSU provided a comprehensive end-to-end VDI solution capable of meeting the needs of the business today and in the future.

8 9 The Pharmacy Guild of Australia

“As a customer of Fujitsu we are used to short lines of communication, services from a single source and competent advice. At the same time, the many years of expertise and numerous references within the logistics sector also spoke volumes for renewed cooperation.” Michelle Quester, National Manager, Agreement Programs Operations, The Pharmacy Guild of Australia

Country: Australia The Pharmacy Guild of Australia is the organisation that represents and Benefits Products & services Industry: Pharmaceutical supports the national network of 5,450 community pharmacies that deliver ■ Submission of claims and management, ■ FUJITSU Grants Manager medicines, medication management and related services to Australian decision-making and payment process is faster, www.guild.org.au ■ Business Analysis, Software Development, Test citizens. Founded in 1928 and now with offices in every State and Territory, more efficient, secure and transparent Analysis, Training, Release Management and the Guild is the national peak body representing community pharmacies ■ Costs associated with the previous, paper-based Project Management who play a vital role in ensuring that primary health care and associated system have been removed services are provided to the same high quality in all communities ■ Help desk ■ Highly complex project was delivered on time, on throughout the country, from the major cities to the most remote budget in just eight weeks, enhancing the Guild’s outback and island locations. reputation as a trusted and reliable supplier to the Australian Government Challenge When the Government asked the Guild to introduce a new online system to manage the application, assessment and payment of claims by pharmacists, for a range of patient consulting services and medication management programmes, it faced a substantial challenge – and a very tight, fixed deadline.

Solution The Guild selected the Fujitsu Grants Manager online portal, combined with Microsoft Dynamics CRM, with help desk expertise and ongoing support.

10 11 ACT Health (Canberra Hospital)

“ We’ve had visits from lots of to see the webcam solution for themselves and the overwhelming feedback is that they love it. It’s an intuitive, user-friendly and secure way of bringing parents and baby together over long distances.” Belinda Connors, NICUCAM Project Officer, ACT Health Directorate

Country: Australia Canberra Hospital is in Garran in the Australian Capital Territory, housing Benefits Products & services Industry: Healthcare 672 beds and catering to a population of about 550,000. It was formed ■ Camera feeds can be dynamically provisioned, ■ Fujitsu Cloud Services when the Hospital and the were ensuring the right baby is on show, www.health.act.gov.au amalgamated in 1991, and was renamed the Canberra Hospital in 1996. increasing safety The institution acts as a teaching hospital for the Australian National ■ New features allow parents to upload or download University Medical School and the ’s School of Nursing. pictures, add specific baby info and blog

Challenge ■ Solution has suffered zero downtime since In 2008 Canberra Hospital implemented an in-house webcam system in its installation, so parents can always virtually neonatal intensive care unit to help reduce parental stress but it was clunky, connect with their baby not intuitive and lacking certain safety features. In 2015 the hospital wanted to ■ Solution enables outreach teaching to regional deploy a more dynamic, automated solution that would offer greater flexibility, hospitals, facilitating the exchange of knowledge reliability and a better experience for the parents. to improve the care and treatment of new born babies Solution The hospital worked with Fujitsu and ADTEC to design a secure, user-friendly webcam solution that would be streamed via the Fujitsu Cloud to authorised viewers anywhere.

12 13 Melbourne Water

“ Fujitsu has worked with Melbourne Water to provide a robust platform to drive future efficiencies and deliver significant savings. We can now manage work execution, resources and inventory with a long-term asset strategy that will make our business operate more effectively.” Chris Truscott, IT Programme Director, Information Technology, Melbourne Water

Country: Australia Melbourne Water was formed in 1992 when the Melbourne and Metropolitan Benefits Products & services Industry: Utilities Board of Works was disaggregated into a wholesale supplier and three retail ■ Saved AUS$70m over the next 15 years ■ FUJITSU Systems Integration water authorities. It is wholly owned by the Victorian State Government and www.melbournewater.com.au ■ Established efficient, quick and safe maintenance day to day it manages water supply catchments, treat and supply drinking regimes for the 50,000 jobs scheduled each year and recycled water, remove and treat most of Melbourne’s sewage, due to richer data and analytics and manage waterways and major drainage systems in the Port Phillip and Westernport region. ■ Enabled total visibility of all assets, jobs, resources and stock via a single dashboard - enabling the Challenge company to better track operations Melbourne Water wanted to replace its legacy asset management system with a sustainable and fit-for-purpose system and migrate a core set of asset management processes and data onto the new platform, while taking the opportunity to improve processes and data and enhance functionality and integration where appropriate.

Solution The company worked with Fujitsu to deploy IBM Maximo Asset Management System to support 600 users and enable more accurate tracking of inventory, jobs and assets such as rivers, creeks and sewage plants.

14 15 Crown Resorts

“ Fujitsu has helped to provide Crown with the tools the business needs to begin the journey towards sustainability, with a goal of reducing energy and gas consumption by at least ten per cent.” Jonathan Wood, Group Manager, Sustainability, Crown Resorts

Country: Australia Crown is one of Australia’s largest entertainment groups. Its core businesses Benefits Products & services Industry: Integrated Resort/ and investments are in the integrated resorts sector. Crown wholly ■ Formulated a five-year plan to reduce energy ■ Fujitsu ICT Sustainability Benchmark Tourism owns and operates two of Australia’s leading resorts, Crown Melbourne consumption by ten per cent ■ Sustainability Consulting Entertainment Complex and Crown Perth Entertainment Complex. www.crownresorts.com.au ■ Power management and ambient temperature Crown also fully owns and operates Crown Aspinall’s in London. It also control are making an impact on energy use has a portfolio of other gaming investments that complement its business. ■ Tangible KPIs against which environmental Challenge progress can be measured

As one of Australia’s largest employers, Crown Resorts wanted to take its ■ Sustainability reports are accurate and consistent environmental responsibility seriously. However, when it came to ICT, the company lacked the tools and insight into how it could best use technology.

Solution

The Fujitsu ICT Sustainability Benchmark produced a current state of Crown Resorts’ technology use, including a benchmark of its ICT Sustainability readiness and maturity relative to Fujitsu’s database of over 2,500 other organisations across all industry sectors in nine countries.

16 17 Qantas

“ We placed our faith in Fujitsu and its local Head of Sustainability and he delivered the results we needed to make us more sustainable as a company.” Flyn van Ewijk, Environment and Sustainability Manager, Qantas

Country: Australia Founded in Australia’s outback in 1920, Qantas has grown to be the country’s Benefits Products & services Industry: Aviation largest domestic and international airline. Registered originally as the ■ Fujitsu collects old devices and works with ■ Fujitsu eWaste services Queensland and Northern Territory Aerial Services Limited (QANTAS), the certified recyclers to either repair, upgrade www.qantas.com ■ Fujitsu Sustainability Consulting company is widely considered to be the world’s leading long distance airline as or recycle them, with over 90 per cent of well as one of Australia’s strongest brands. It has built this reputation for material reused ■ Fujitsu ICT Asset Lifecycle Management excellence based on safety, operational reliability, engineering and customer ■ Since the programme began, over 12,000 assets service. The company also has a stated commitment to sustainability and have been recycled, diverting 120,000kg of reducing its environmental impact. material from landfill

Challenge ■ The programme has been extended to employees who are encouraged to bring in personal devices; Around 2,000 devices reach end of life at Qantas every year; disposing of them in one event netted 1.5 tonnes on a single day a responsible and sustainable manner was proving a challenge. It needed a more proactive and strategic approach to recycling.

Solution The company partnered with long-term IT provider, Fujitsu, to implement an eWaste programme that would cover every aspect of the device end of life process, including upgrades, repairs, redeployment and recycling as well as hazardous materials management.

18 19 Wilson Hellaby

“ Now we have barcodes and handheld scanners for our carcass products which allow us to track the source of the product, its weight and its destination. That means we can process meat more quickly and get it to the customers sooner, giving them more time to sell it.” Bruce Fyfe, Group General Manager, Wilson Hellaby

Country: New Zealand There is a long and successful history behind the Wilson Hellaby group of Benefits Products & services Industry: Food production companies. The Hellaby family has been in the meat trade since 1873 while ■ Handheld scanners track carcass inventory ■ Fujitsu MeatPro Solution Wilson Foods has operated in the local market since 1946. Wilson Hellaby more accurately and reduce human error www.wilsonhellaby.co.nz ■ Microsoft Dynamics NAV integration Limited was formed in 1998 by the merger of Hellaby and Procter Meats and ■ Stock can be more tightly controlled, extending the meat interests of Wilson Foods. It employs over 600 people across three ■ Technical and Solution Consulting Services the effective shelf life of carcasses to our customers business groups and is a large New Zealand meat procurement, processing ■ Project Management and provisioning firm. ■ MeatPro now includes functionality to track physical carcass and carton inventory as the Challenge master record keeper for inventory transaction Wilson Hellaby wanted to upgrade its existing Fujitsu MeatPro solution while ■ Granular inventory control also enables the also extending it into the inventory management side of the business. company to optimise carcass use and waste less meat Solution Fujitsu MeatPro for Dynamics NAV is a comprehensive multispecies processing ■ Over 200 tonnes of meat is now processed every solution providing Wilson Hellaby with an all-encompassing solution for margin day using Fujitsu MeatPro management covering all facets of the business.

20 21 AMP Financial Services New Zealand

“One of the key deliverables was for Fujitsu to project manage the entire process, including working with other vendors. It handled this collaboration effectively, ensuring we kept on track to meet the deadline.” Geoff Dodds, Applications Development Manager, AMP Financial Services New Zealand

Country: New Zealand AMP Financial Services New Zealand (AMP) is a wealth management Benefits Products & services Industry: Financial Services company that provides quality financial advice to its customers through a ■ Project completed on time within a strict ■ Business Analysis, Technical Design, Java broad range of products including financial planning, investments and six-month deadline, ensuring AMP could Development, Test Management and Execution www.amp.co.nz superannuation. With approximately 693,000 customers in New Zealand, meet its regulatory obligations Fujitsu Project and third party Vendor Management

AMP is New Zealand’s largest provider of workplace savings schemes and ■ Fully automated system means the AMP IT team is a default KiwiSaver provider. can concentrate on other tasks

Challenge ■ AMP could easily extend its existing technology To meet upcoming government regulations, AMP needed to find a way to framework to meet new FATCA regulations quickly extract and compile data from a diverse and complex number of financial and cost-effectively product databases. ■ Solution pulls data once a week outside office hours, without disrupting day-to-day operation Solution AMP asked Fujitsu to design a Java-based reporting solution which would harvest data from each of the core systems and integrate it into a central database.

22 23 New Zealand Transport Agency

“The process was seamless and thanks to the quality of the team involved it was completed without risk of failure. Put simply, it just worked from the beginning and was a dream project for all of us.” Tracy Parsons, Information Manager, New Zealand Transport Agency

Country: New Zealand The New Zealand Transport Agency (NZTA) is a Crown entity made up of Benefits Products & services Industry: Government highly experienced people, including planners and policy analysts, ■ The system is considered much more stable ■ Project Management engineers, business advisors, contract specialists, IT, legal, property and ensuring business continuity www.nzta.govt.nz ■ Business Intelligence financial professionals. It employs over 1,300 people in 14 locations and is ■ Incorporates disaster recovery capabilities to ■ Hyperion Consulting Services (Fujitsu Global responsible for the management of 11,000km of state highways as well mitigate risk Delivery Centre - India) as driver testing, licencing and vehicle regulation. Fujitsu has provided IT ■ Manual maintenance and management is solution and application and support services to NZTA for more than ■ Testing Services completed as part of its support removing 10 years. responsibility from the IT database administrators ■ Support Services Challenge NZTA needed to upgrade its business-critical Oracle Hyperion environment to meet security and compliance requirements. However, it couldn’t afford any system downtime during the migration.

Solution The company worked with long-term technology partner, Fujitsu, to leverage its extensive Hyperion knowledge base in India. Together, they spent over three months transitioning to a new Hyperion platform.

24 25 UNICEF New Zealand

“ We can better understand how to engage donors by understanding the subjects close to their hearts. It is much less expensive to retain a donor than recruit one and this approach helps us to do that.” Vivien Maidaborn, Executive Director, UNICEF

Country: New Zealand For millions of children around the world, there’s no such thing as a childhood. Benefits Products & services Industry: Charity War, work or grinding poverty mean that far too many are denied their basic ■ Automated donations have risen from ■ Fujitsu Systems Integration right to be children. UNICEF works to combat this and to protect children’s rights 15 to 90 per cent, boosting efficiency, www.unicef.org.nz ■ Microsoft Dynamics CRM Online with web interface in 194 countries. In New Zealand, it has a staff of approximately 30 in its staff wellbeing and productivity ■ CRM Consulting, CRM Configuration Wellington and Auckland offices. The organisation has sophisticated donor ■ Total process visibility enables improved and Customisation management practices, a substantial regular donor programme, legacy, bequest auditability while reducing human error and sponsorship programmes as well as advocacy networks. and any fraud risk ■ Testing and Training

Challenge ■ Campaign management has been transformed through better donor analytics, improving UNICEF New Zealand relied on the repeated manual entry of donation details, conversion rates taking up to 30 minutes to process each donation. This level of inefficiency could no longer be tolerated so it decided to automate the entire CRM process.

Solution The organisation worked with Fujitsu to configure and deploy Microsoft Dynamics CRM for 25 users, encompassing every aspect of donor management including pledge creation, batch processing and payment runs, donation receipting, marketing, campaign analysis and sales systems integration.

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