Queanbeyan Agency Network Meeting (Quang) Meeting Minutes

Queanbeyan Agency Network Meeting (QuANG) Meeting Minutes – October 2019

Date: 16th October 2019 Time: 11.30am to 1.30pm Venue: Queanbeyan Library Activity Room

Facilitators: Terry Campese- & Rebekah De Jongh- QPRC Team Leader- Family Day Care QPRC Program coordinator-Community

A forum where community organisations and government services can meet to explore opportunities, connect with Meeting Objective: each other and work together to grow with our community.

Kyla Harvey- QPRC Community Vivienne Cox- Communities and Helen Ford, Anglicare Gambling Help Development Officer Justice Counselling Service Peter Gilbert- NSW Sexual Health, Linda Bruce- Help Centre Psychology Samantha Remmers- Googong Apologies: Jae Lear- Pathways Facilitator SRBEC Josef Garrington – ACON Community Community Development manager Nat Oliver- YCC/Community Engagement Health Promotion Officer

Guest Speaker/s

Organisation Update

Elyse Cain– NCOSS Advocacy Manager The NSW Council of Social Service (NCOSS) works with and for

people experiencing poverty and disadvantage in NSW to make Phone Number: (02) 8960 7912 positive change in our communities. E-Mail Address: [email protected]

Queanbeyan Agency Network Meeting (QuANG) Meeting Minutes – October 2019

As the peak body for health and community services in NSW for over 80 years we support the sector to deliver crucial services that make a difference.

We work directly with communities to identify the challenges they face and solutions that will allow them to overcome those challenges.

Through collaboration with communities, services and across government, the private sector and other civil society organisations we work to see these solutions become a reality.

NCOSS has a Regional Advisory group. If you are interested in participating in this group or any other information, please contact Elyse.

The Royal Commission’s national investigation into aged care is ongoing but one of its positive effects is the NSW police creating a new role, the Aged Crime Prevention Officer, who is responsible not Alex Fookes – Senior Constable, Aged Crime Prevention just for cases involving the elderly but also other vulnerable groups Officer, Monaro Police District such as the disabled and homeless.

Phone Number: 6298 0599 Senior Constable Alex Fookes in the Monaro Police District is part of E-Mail Address: [email protected] the first wave and brings a wealth of policing experience to the role, having previously worked in general duties and criminal investigation fields, education and policing intelligence – both in metropolitan and regional areas.

Queanbeyan Agency Network Meeting (QuANG) Meeting Minutes – October 2019

TJILLARI is a developmental and early intervention approach to Deborah Evans- CEO, Tjillari Justice Aboriginal crime prevention and provides services and programs such as; Corporation • Support for ex-offenders and people of community based

orders Phone Number: 0402 062 191 • Advocacy and support for families of detainees E-Mail Address: [email protected] • Community Capacity Building Workshops

The Contact Directory is attached with the minutes.

Service Updates attached below.

Next Meetings:

QuANG BANG KING YING Queanbeyan Library Braidwood Queanbeyan Library AXIS Youth Centre Activity Room Servicemen’s Club Activity Room

TBC 20 November 13 November 18 December

QPRC Interagency Meeting

SERVICE UPDATES/REPORTS FORM

This form is designed for workers to complete service updates. Please write a brief description and email back to [email protected] or hand back to the minute taker before the end of the meeting.

Name of Organisation CARE INC

Service TLC(TRUSTY LOANS BY CARE) No Interest loans

Phone Number 02 6257 1788

E-Mail [email protected]

Update of services/projects/news/events

Care have sourced their own funding in order to be able to continue providing no interest loans to the Queanbeyan/Palerang region, as funding provided by NILS was not provided for this area. This has had no impact on expediting delivery of service or a reduction in the items that we provide the service for.

We also provide a service called Assistance Beyond Crisis (ABC)for victims of people who have experienced and left domestic or family violence. This is also a no interest loan for people who earn a minimum income of $50,000.00, have left the relationship for at least 3 months — 3 years (guideline only).

These loans provide immediate financial assistance where no other options are available and can include finance for:

Household goods Housing costs Vehicle related costs Child care costs, plus many other purposes

Please note that people that receive Centrelink benefits only would not be eligible for this loan due to insufficient income. FACT SHEET

Community Engagement: future changes to the Residential Accommodation Services at Canberra Hospital

What we’re asking We are seeking your views on:

The ACT Government is investing in the 1. The accommodation needs of Canberra Hospital over the coming years. The outpatients, carers and families who Surgical Procedures, Interventional Radiology use Canberra Health Services and live and Emergency centre (SPIRE) facility will outside the ACT. deliver a state-of-the-art emergency, surgical 2. The alternative options which may and critical healthcare facility on the Canberra support the accommodation needs of Hospital campus. these people after Building 5 is closed for demolition. Several older buildings on the hospital campus footprint, including Building 5 where the Who we’re talking to Residential Accommodation Services operates, • Current and previous users of the are being demolished in mid-2020 to allow for Building 5 Residential Accommodation the construction of the SPIRE centre. Services. • Healthcare professionals who refer When will this service close? interstate patients to the service. The Building 5 Residential Accommodation • Representatives of patient and carer Services will be closing in mid-2020 to make organisations whose members or way for the SPIRE centre building works to clients have used/may use the service. commence. • Representatives of healthcare networks within the Canberra Health Services Your feedback on these future changes will regional help us find the optimal solutions for Residential Accommodation Services beyond mid-2020.

Providing feedback Feedback workshops:

You can provide feedback in the following ways: • Goulburn: Goulburn Soldiers Club; Tuesday 1 October, 9am – 11am Online survey: • Bega: Bega Valley Commemorative Civic https://www.surveymonkey.com/r/RASfuture Centre, Tuesday 1 October, 5pm – 7pm • Batemans Bay: Coach House, Wednesday 2 Outreach session at Building 5: October, 9am – 11am Wednesday 25 September, 7.30am – 9.30am, • Canberra: ACT Health Directorate, 11am – 12pm Thursday 3 October, 2pm – 4pm To register for these events, please email: [email protected]

Your say matters Your feedback on these points will help us determine the best way to continue the Your input is very important. We want to: Residential Accommodation Services beyond mid-2020. • Hear how the current Residential Accommodation Services has met these What’s next needs to date. • Know if the current Residential All feedback received during the community Accommodation Services may have better engagement will be considered by Canberra supported outpatients/families during Health Services to develop the optimal their stay. solutions of Residential Accommodation • Identify all possible options for alternative Services. accommodation services in the future.

Background information

Residential Accommodation Services at Parking is available in multiple disabled parking Canberra Hospital spaces on-campus and in the multi-storey car park. Through this service, Canberra Health Services Interstate outpatients and their carers who live offers short-term accommodation for more than 100km from Canberra may be outpatients receiving treatment at the eligible for accommodation support through hospital, and their carer/family members. This the Isolated Patients Travel and service is located within Building 5, on the Accommodation Assistance Scheme (IPTAAS). eastern side of the campus. The SPIRE Project The service provides on-campus, hostel-style accommodation that includes: The ACT Government is investing in the • Twin, single or (limited) family rooms Canberra Hospital over the coming years. The • Supplied linen that is changed weekly Surgical Procedures, Interventional Radiology and at check-out and Emergency centre (SPIRE) facility will • Shared shower, kitchen, cooking, deliver a state-of-the-art emergency, surgical dining, living and laundry facilities and critical healthcare facility on the Canberra • Access to staff cafeteria if required Hospital campus.

For more information, refer to our Frequently Asked Questions (FAQs) sheet or visit: https://www.health.act.gov.au/hospitals-and-health-centres/canberra-hospital/residential-accommodation https://www.health.act.gov.au/about-our-health-system/planning-future/spire-project

QPRC Interagency Meeting

SERVICE UPDATES/REPORTS FORM

This form is designed for workers to complete service updates. Please write a brief description and email back to [email protected] or hand back to the minute taker before the end of the meeting.

Name of Organisation: Community Industry Group, Amadis Lacheta

Service: Peak Organisation supporting the non-profit sector in SE NSW- www.communityindustrygroup.org.au

Phone Number: 0447 903 675

E-Mail: [email protected]

Update of services/projects/news/events

o Managing Vicarious Trauma Training in conjunction with the Blue Knot Foundation. This one- day interactive professional development training explores the nature, dynamics and risks of vicarious trauma (VT), contrasts it with burnout, post-traumatic stress disorder and compassion fatigue, and supports you to stay healthy and safe in your work with people impacted by diverse traumas. It focuses on your emotional, psychological and other needs, and provides practical strategies on how to manage the impacts of doing your work, and how to build resilience so that you can continue to provide quality care to others.

The cost for this training is $75 for CI Group members, and $150 for non CI Group members.

Please see the attached flyer for further details, and feel free to share through your networks.

o Closure of Canberra Hospital patient and carer accommodation, mid 2020. Please see the attached information sheet with a survey link to give your response regarding this important change.

Healthy headspace is a skill-based workshop designed to provide young people and their parents/carers with brief psycho- education and coping skills on a range of topics.

You can attend one, some or all sessions—it’s up to you! You need to register your interest prior to the session/s you want to attend. Who

The workshops will be facilitated by a Anyone aged 12-25. youth mental health worker and an intern psychologist each week. When Thursdays 5.30 to 6.30 pm for 7 weeks, from 24th October to 5th December

Where headspace Queanbeyan 98 Monaro St Cost Free!

Please note: A young person may attend without a parent, but a parent can only attend if with a young person.

headspace National Youth Mental Health Foundation is funded by the Australian Government Department of Health under the Youth Mental Health Initiative MANAGING VICARIOUS TRAUMA Delivered by The Blue Knot Foundation

Tuesday 12 November 2019, 9.00am-4.30pm, The Roos Club, 74 Stuart Street, Crestwood Wednesday 13 November 2019, 9.00am-4.30pm, 119 Main Street, Merimbula Thursday 14 November 2019, 9.00am-4.30pm, Batemans Bay Soldiers Club, Beach Road, Batemans Bay Members $75, Non Members $150 BOOK NOW! Members $75

This one-day interactive professional development training explores the nature, dynamics and risks of vicarious trauma (VT), contrasts About the Session Trainer it with burnout, post-traumatic stress disorder and compassion Dragan Zan Wright fatigue, and supports you to stay healthy and safe in your work with Dragan is an experienced people impacted by diverse traumas. It focuses on your emotional, Psychotherapist who runs psychological and other needs, and provides practical strategies on Creating Differently, a how to manage the impacts of doing your work, and how to build service that specialises resilience so that you can continue to provide quality care to others. in working with adults from a background of childhood abuse and trauma. As a survivor of By participating in this professional development training, learners will: such a background himself, with the physical and mental health issues that ensued, he holds the holistic perspective of having been a 1. Demonstrate knowledge of trauma, its impacts, stress response, survivor consumer of services and then experiencing the coping strategies and possibilities for recovery other side working as a professional. 2. Define Vicarious Trauma, its development, risk and protective factors, resilience, Dragan offers a skilful and passionate attitude barriers to identifying it, and distinguish VT from other stress experiences and has trained and worked in a recovery focus 3. Analyse the role of organisations, trauma-informed supervision and self-care in with residential groups and individuals from extensive trauma backgrounds who exhibit managing vicarious trauma risk the adaptations one would expect to see. He 4. Conduct a wellness assessment and take home tools to create a personal is also committed to a psycho-educational wellness plan role – helping professionals and consumers understand how interpersonal trauma impacts Who should attend? Anyone in the workplace exposed to trauma stories or other the developing brain, ongoing interpersonal relationships, personal coping mechanisms, trauma material. This includes participants from diverse sectors including, but not how trauma affects a person’s relationship with limited to, aged care, disability, health, mental health, Alcohol and Other Drugs services and how services can provide a Trauma services, legal, justice, domestic and family violence, child protection, emergency, Informed Care approach. housing, settlement, and employment services.

To book Crestwood see: https://managingvicarioustrauma_crestwood.eventbrite.com.au To book Merimbula see: https://managingvicarioustrauma_merimbula.eventbrite.com.au To book Batemans Bay see: https://managingvicarioustrauma_batemansbay.eventbrite.com.au

WHAT CAN I GET OUT OF PATHWAYS SUPPORT?

PATHWAYS SUPPORT PROGRAM AGENCY REFERRAL FORM

PERSONAL DETAILS OF REFERRAL:

Name: ______Male ☐ Female ☐ Intersex ☐

Address: ______

Suburb: ______Postcode: ______

Mobile telephone: ______Home telephone: ______

Email address: ______

Date of Birth*: ______

Please tick as applicable: ATSI ☐ CALD ☐ Disability ☐ Mental Health ☐

Is the above person aware of the referral? Yes ☐ No ☐

Is referral currently undertaking Transition to Work program? Yes ☐ No ☐ (If yes, client is not eligible for Pathways Support)

Is referral currently studying? Yes ☐ No ☐

If yes, what and where? ______

How long has the young person been studying for? ______

Is the young person currently working? Yes ☐ No ☐

If yes, where? ______How many hours per week? ______

RISK ASSESSMENT

Has a Risk Assessment been completed? Yes ☐ No ☐

If yes, please provide details: ______

______PARENT/CAREGIVER DETAILS (for young people under 18 years)

Name of parent/guardian: ______

Mother Father Guardian Other Relative

Address if different: ______

Town/Suburb: ______Postcode: ______

Mobile Phone: ______Work Phone: ______

Home Phone: ______Email: ______

AGENCY DETAILS:

Referred by: ______

Contact Number:______

Organisation/School:______

Email:______

Barriers or issues preventing this young person from working or studying:

______

Comments in relation to this referral (if any):

______

Date of referral: ______

*Please note, for an individual to be a Pathways Support client they must be aged between 15 – 19.

QPRC Interagency Meeting

SERVICE UPDATES/REPORTS FORM

This form is designed for workers to complete service updates. Please write a brief description and email back to [email protected] or hand back to the minute taker before the end of the meeting..

Name of Organisation…Southern Region Business Enterprise Centre ………. … Service… Pathways Support Program ………………………………………………… Phone Number……0427 036 420 or Main office on 6297 3121 ……………… E-Mail Address……[email protected] Update of services/projects/news/events

PROGRAM INFO: The Regional VET Pathways Support Program is a free service that assists young people 15-19 who are not studying (or disengaged from school) and not working to prepare themselves for work or study and help them to find employment or enrol into education. Pathways Support is facilitated by Southern Region Business Enterprise Centre (SRBEC). Pathways Facilitator for Queanbeyan Palerang - Snowy Monaro Region is Jae Lear. As part of the program we provide case management and assist with providing employability skills, resume and cover letter writing, researching and enrolling into educational courses or training, addressing barriers, making referrals to other services, coaching, mentoring and post placement support for least 12 weeks after engagement to assist with the transition into employment or education. https://srbec.com.au/youth-careers-options/

SERVICE UPDATE for Pathways Support: - Most clients have progressed to employment or commenced TAFE. Looking for support from local services for more referrals. If any services are working with young people who have not returned to school or finished high school and aren’t working or studying, please don’t hesitate to contact Jae who is happy to assist. - In the process of following up with year 12 students who provided an expression of interest (EOI) form when presenting to the year 12s at Queanbeyan and Bombala High Schools to ascertain interest in obtaining help from Pathways Support. - Will be emailing all students who returned an EOI form to Pathways Support a copy of the 2019 School Leavers Guide which was created by SRBEC. This has also been sent to schools to send to the Yr 12 students. The school leavers guide is meant to provide a quick checklist of information students may need as they make the transition from school to work, learning or life as an adult. The information is broken into several sections, with digital links to resources to support students with the next stage in their journey, covering topics such as: • Accommodation and Housing • Education and Training • Health and Wellbeing • Job Search and Career Planning • Legal Matters • Money and Finance • Work Knowledge • Personal Development and other Living Skills • Work Skills and Employability • Need further assistance, financial support or additional help - If there are any leads from services regarding potential employment for young people (whether in their organisation or networks, friends, family etc), please don’t hesitate to contact Jae to see if he has a suitable candidate to refer to the position. - Jae will taking on an extra responsibilities by covering the Pathways Support Position in Goulburn, Yass, Young, Upper Lachlan etc until February next year as well as current area of Queanbeyan Palerang and Snowy Monaro. This shouldn’t affect quality of work, will just mean less time to attend interagency meetings, networking etc.

OTHER SERVICE INFO: SRBEC also offers other services to the community including: More info can be found at https://srbec.com.au/business-services/

- Business Connect program: This program is available to new and existing businesses and offers face-to-face business advice, Business Health Checks, and professional development seminars, workshops and webinars; gaining valuable business skills and insights to enable the development and growth of your business. Through Business Connect, the first four hours of face-to-face business advice are fully-subsidised. You then have access to an additional 30 hours of highly-subsidised individual advice or group professional development programs to develop the knowledge, skills and action plans, starting at $25 per hour* Contact Kris Laird: [email protected] / 0427 668 781 or Andrew Haskins: 0428 247 592 / [email protected] - NDIS Business Advice program: This program focusses on organisations establishing themselves in the NDIS including registration, renewal, marketing, strategic planning, pricing, policies etc. Contact Jacquie Tewes: 0438 173 261 / [email protected] - Australian Small Business Advisory Services (ASBAS) Digital Solutions offers small businesses low cost, high quality advice on digital solutions to support businesses to boost sales and increase conversions, build a strong online presence and create effective digital marketing and social media strategies, automate business processes using software solutions, protect data and comply with GDPR requirements with online and data security. Contact the Main office on 6297 3121 for your local advisor. - The Bin Trim program provides free help and support to businesses by offering a free waste audit, report and review to maximise their recycling and minimise their waste to landfill and may also help save time and money, while caring for the environment. Also interested in assisting people find employment in the general waste stream management sector. Contact the Main office on 6297 3121 for your local advisor.