CARING FOR OUR COMMUNITY Southern NSW Local Health District 2017-18 Year in Review 1SNSWLHD 4 About Us 5 Demography 5 2017-18 at a Glance 6 Our Health 6 Map 7 A Word from the Chair & Chief Executive 8 2Our Healthcare Facilities 10 Goulburn Base Hospital & Health Service 11 South East Regional Hospital 13 Eurobodalla Health Service 15 Queanbeyan Hospital & Health Service 17 Cooma Hospital & Health Service 18 Yass District Hospital 19 Crookwell District Hospital 20 MultiPurpose Services 21 Bombala MPS 21 Braidwood MPS 21 Delegate MPS 22 Pambula Health Service 22 FRONT COVER: Nurses Trudie Turner (left) and Leah Croker discuss dialysis treatment with renal patient John Lang, of Crookwell. CONTENTS 3Specialty Services 23 6Information Technology Services 35 Mental Health, Drug & Alcohol 24 Community Health 25 Aboriginal Health 26 Population Health 27 7Our People 37 Our Staff 38 Our Board & Executive Leadership Team 40 4Building the Future 28 Goulburn Hospital and Health Service Redevelopment 29 Cooma Hospital Redevelopment 29 Yass Hospital Redevelopment 30 Braidwood MPS 30 8Our Partners, Our Supporters 47 Pambula Health Service 30 Eurobodalla Clinical Services Plan 30 9Appendices 50 Appendix A: Our Organisation 51 5Patient Safety & Innovation 31 Appendix B: Our Partners 56 Patient Safety 32 Appendix C: Location Directory 57 Innovation 33 Appendix D: Abbreviations and Glossary 58 SNSWLHD Our Healthcare Facilities Specialty Services Building the Future Patient Safety & Innovation 1 SNSWLHD 4 Midwife and nurse Emma Mann with mum Nicola Hall and baby Phoebe, of Queanbeyan. Information Technology Services Our People Our Partners, Our Supporters Appendices Dr Simon Janes (left), nurses Peter Biro and Belinda Mooy attend to patient Ben Freebairn, of Karabar, Queanbeyan. Demography VISION ABOUT US Helping SNSWLHD’s population of 207,000 is people lead Southern NSW Local Health District home to the four Aboriginal nations of healthy lives. (SNSWLHD) delivers public healthcare the Gundungurra, Ngunnawal, Ngarigo, to the regional communities that and Yuin peoples. populate 44,534 square kilometres MISSION of the State’s vast picturesque south Our average age of 44 years is older Delivering east and tablelands. than that for NSW at 38 years with healthcare coastal areas having a high proportion that matters. We serve one of Australia’s most of older people while the peri-urban geographically diverse natural fringe around the ACT is rapidly growing, environments comprising seven local including families with young children. VALUES government areas (LGAs) spanning Our CORE tablelands to the ACT, the Snowy Of the 7000-strong Aboriginal values are: Mountains, and the breathtaking far community, 45 per cent live on the - Collaboration south coast to the Victorian border. south coast. - Openness - Respect; and One of 15 local health districts (LHDs) More than 26,240 residents were born - Empowerment. in the NSW health system, SNSWLHD overseas, 11,000 speaking a language encompasses the Upper Lachlan, other than English at home with the Goulburn Mulwaree, Yass Valley, highest proportion living in Queanbeyan. Queanbeyan-Palerang, Eurobodalla, Bega Valley and Snowy Monaro LGAs. Our total population is predicted to increase to 231,000 by 2026 with a Our LHD is characterised by strong 37 per cent rise in those aged 65 years tourism and agriculture industries and and older. a large renewable energy sector. We employ nearly 3000 individuals across more than 20 sites making it one of the region’s largest employers with the majority of staff local to the communities they serve. 5 SNSWLHD Our Healthcare Facilities Specialty Services Building the Future Patient Safety & Innovation 2017-18 AT A GLANCE 111,678 ED presentations 50,386 Admissions Our Health Dr Fiona Kilpatrick There have been improvements in the health and John Downs, of our residents with potentially preventable of Merimbula. hospitalisations due to chronic diseases 13,491 decreasing, and rates of smoking down. Surgeries Overweight and obesity remain a challenge, with 74 per cent of males and 52 per cent of females reporting a high body mass in 2017. Diabetes affects 12 per cent of adults. As the population ages, the number of people diagnosed with cancer has increased. Prostate and breast cancers are the most 1491 common, while lung cancer causes more deaths. Births In our older population there is an increasing rate of fall-related injury hospitalisations. Source: NSW Health Mental illness hospitalisations are increasing with Information Exchange and younger residents aged 15-24 having high rates EDWARD NAP DataMart. of admissions for self-harm. Goulburn Mulwaree, Eurobodalla, and Bega 74% Valley LGAs have greater levels of socioeconomic MALES disadvantage, and higher levels of poor health, disability and health risk factors such as smoking. To help address these issues, SNSWLHD 52% partners with government and non-government FEMALES agencies including COORDINARE South Eastern reporting high NSW Primary Health Network, Katungul Aboriginal Corporation, local schools and body mass councils, and ACT Health. 6 Information Technology Services Our People Our Partners, Our Supporters Appendices Sydney Kanangra-Boyd National Park Upper Lachlan Shire 1 Crookwell Wollongong 2 Goulburn M31 Goulburn 3 Yass Mulwaree Nowra Council A25 A1 Yass Valley Council B52 Brindabella National Park Canberra 4 Queanbeyan AUSTRALIAN Queanbeyan– 5 Braidwood CAPTIAL Palerang TERRITORY Clyde Mountain Regional Council Upper Lachlan Shire 1. Crookwell District Hospital Batemans Bay 6 Goulburn Mulwaree Council NEW 2. Goulburn Base Hospital SOUTH 2. Bourke Street Health Service WALES Moruya 7 B23 2. Kenmore Hospital Chisholm Ross Centre Eurobodalla 2. B72 Shire Yass Valley Council Narooma 8 3. Yass District Hospital Kosciuszko 9 Cooma National Park 10 Jindabyne Queanbeyan–Palerang Regional Council A1 4. Queanbeyan Hospital & Health Service 5. Braidwood MultiPurpose Service Snowy Monaro Brown Mountain Regional Council Eurobodalla Shire 13 Bega 6. Batemans Bay Hospital B23 7. Moruya Hospital Bega Valley 8. Narooma Community Health Shire 11 Bombala 14 Pambula Snowy Monaro Regional Council 9. Cooma Hospital & Health Service 12 Delegate 15 Eden 10. Jindabyne HealthOne 11. Bombala MultiPurpose Service 12. Delegate MultiPurpose Service VICTORIA Bega Valley Shire 13. South East Regional Hospital N 0 15 30 60km 14. Pambula Health Service 15. Eden Community Health Centre 7 SNSWLHD Our Healthcare Facilities Specialty Services Building the Future Patient Safety & Innovation A WORD FROM THE CHAIR The SNSWLHD Year in Review provides Several category winners progressed an opportunity to reflect on our results to the NSW Health Awards finals to 6% while looking to the future. compete for State honours. INCREASE Health is important to all Australians, The annual People Matter Employee IN SATISFACTION and is of particular interest to those Survey saw several important within our local health district who improvements, with the overall IN EMPLOYEE are acutely aware of the challenges response rate from the workforce up ENGAGEMENT involved in providing safe, quality care 9 per cent to 71 per cent in 2018. AND WORKPLACE throughout a diverse section of NSW. CULTURE As always, our success relies on many people who make a difference in a “ wide variety of roles and settings. It The hard work and % is the hard work and dedication of 71 our staff that allows us to provide the dedication of our people RESPONSE range and quality of health services to RATE those in need from our larger regional is key to providing the PEOPLE MATTER referral and district hospitals to the multipurpose facilities and community range and quality of EMPLOYEE health centres. SURVEY health services to In recognising that people are our greatest asset, we renewed our focus in our community. 2018 on the SNSWLHD Quality Awards. $120 DR ALLAN HAWKE AC, CHAIR MILLION This allowed us to highlight the outstanding, innovative work of our REDEVELOPMENT staff, while sharing in their success. OF GOULBURN Other pleasing results included a HOSPITAL AND The awards attracted 58 submissions 6 per cent increase in satisfaction in HEALTH SERVICE from across the local health district, employee engagement and workplace the highest number in recent years, culture indicating staff are feeling more demonstrating the quality and valued and positive about sharing breadth of work taking place. lessons learnt, and believe they are treated respectfully. The projects highlighted the dedication and creative thinking of staff, working We will be looking to build on these as individuals or as teams, often in their results, improving communication with own time, to make a difference in the senior managers, performance and quality of care we provide. development, organisational renewal, and leadership in the year ahead. Providing safe, quality healthcare to the people of south-east NSW involves improving our facilities. The past 12 months has seen planning, and in some cases, construction phases start at several sites as part of our capital works redevelopment program. 8 Information Technology Services Our People Our Partners, Our Supporters Appendices CHIEF & EXECUTIVE They include the $120 million redevelopment of Goulburn Hospital and Health Service, $18.6 million upgrade of Cooma Hospital, $8 million overhaul of Yass Hospital, $1.6 million refurbishment of Pambula Health Service, and a redeveloped Braidwood MultiPurpose Service. Meanwhile Snowy Mountains residents celebrated the opening of the $2.5 million