creating better futures Annual Report 2013-14
Central Office Tuggeranong Campus Tuggeranong Community Centre 245 Cowlishaw Street, Greenway ACT 2900 P: (02) 6293 6500 F: (02) 6293 6555 E: [email protected] commsatwork.org ...for our clients ...for our clients and our organisation Our Vision A resilient and socially inclusive community that cares for the well-being of all.
Our Mission To deliver quality community services of social value and practical benefit.
Our Values Trust, Integrity and Transparency: We earn the confidence of the community by embedding these qualities throughout Communities@Work.
Respect for All: We respect everyone we deal with, care about everyone in the community and value difference and diversity.
Flexibility and Responsiveness: We are adaptive and agile in pursuing the vision of Communities@Work, with a proactive approach to change and progress.
Quality and Innovation: We are committed to excellent service delivery, underpinned by continuous improvement and innovation.
Affordability and Sustainability: We ensure our services are relevant and appropriate as we build our capacity for a sustainable future.
WHAT’S INSIDE:
From the Chair 8 From the CEO 10 Board of Directors 12 The Future Road Map 14 Children’s Services 17 Social Programs 27 Disability & Mental Health 33 Seniors 41 Special Program Areas 47 How You Can Help 60 Finance 62
Communities@Work creating better futures 7 From the Chair
On behalf of the Board and management team, I have pleasure in Figure 1: Client Centred Framework presenting Communities@Work’s Annual Report for the 2013-14 financial year.
The past year has been characterised by significant evolution and opportunity for the organisation. The merger of Communities@Work with the Gungahlin Regional Community Service on 1 July 2013 provided for The past year Our Resources Our Programs Our Geographic Reach the expansion of Communities@Work’s services in the rapidly growing has been characterised Who we serve Where we serve Gungahlin region. At the same time, major reforms in the children’s How we serve services, disability and seniors sectors have resulted in substantial by significant evolution changes in the organisation’s operating environment and created and opportunity for the Fee-for-Service opportunities for the further development of high quality, client-centred organisation. St services. rat eg ic T In response to emerging community needs and evolving policy h Fundraising re settings, the Board has focussed on building a sustainable future for a d Australian s Communities@Work through the development of its Strategic Intent Children’s 2014-16. This plan is based on a framework which focusses on the needs Capital of clients for the ongoing development of the organisation’s services (see Services Territory Figure 1 opposite) and articulates the nature of its resources, programs Structured
and geographic reach going forward. It also highlights key strategic Government S
t r
themes and a model for balancing sound business acumen with empathy Funding a Special t
for those in need. e Seniors Greater
g Program
i Capital c Areas Communities@Work has embraced a highly professional, innovative and T Region progressive culture which will ensure that it remains at the forefront of new h Client
r approaches in the development and implementation of quality community e Partnerships a services which have significant social value and practical benefit. Its d values are fundamental in gaining the trust and support of the community s it serves and it is committed to ensuring that every client is treated with Social Disability & National respect and dignity. Volunteers Programs Mental Health Alliances I would like to thank all Board members for their dedication and skills in providing sound governance and laying the foundations for strong organisational performance. I would also like to thank our CEO Lynne Harwood and the executive team for their inspirational leadership, but Social Venture s ad most of all I wish to acknowledge the passionate staff and volunteers Enterprises hre ic T of Communities@Work for their wonderful achievements in serving the Strateg community.
I look forward with confidence to the year ahead as Communities@Work continues to build on the resources and expertise required to create an environment that cares for the well-being of all in our community.
Archie Tsirimokos Chair
8 Communities@Work creating better futures Communities@Work creating better futures 9 From the CEO
As Communities@Work continues to respond to the needs of the Figure 2: Business Plan Model Canberra community and beyond, its innovative culture and preparedness to embrace change is a driving force behind its success.
Over the past year, substantial effort has been devoted to expanding services in new growth regions, ensuring all programs are placed on a ...Communities@Work sustainable footing, upgrading our facilities, implementing best practice ystem ent S is now positioned to serve policies and procedures, enhancing our education and training capacity em the whole of the Australian and preparing the organisation for significant policy reforms impacting on ag the community sector. an Capital Territory across all M program areas... Following the merger of Communities@Work with the Gungahlin Regional y lit
Community Service in July 2013, the geographic reach of the organisation a
has expanded considerably. Communities@Work is now positioned to u m
e
serve the whole of the Australian Capital Territory across all program areas Q Strategic Overview t and is also exploring the scope of delivering more services to clients s
within the Greater Capital Region. y S
t
Consistent with the release of Communities@Work’s Strategic Intent Planning n 2014-16, the organisation’s operations are grounded on a highly e professional approach to program development and implementation.
Each program area is required to develop annual business plans to drive m e
their day-to-day operations. As illustrated by Figure 2 opposite, these Programs g
plans provide detailed information on each program’s rationale (program a
logic), key performance indicators, budget and short and long term n
priorities. a
M In addition, we have adopted an ISO Quality Management System to y t ensure that all our management processes are based on best-practice i policies, on-going risk assessment and continuous improvement l Program Program a processes. This approach is based on a firm belief that our vision, Program u mission and values must be backed up by strong internal processes Program Key Short & Financial Q Long Term which are fundamental to our future sustainability and success. Logic Budget Performance Indicators Priorities I wish to thank the Board for its outstanding governance and all our staff and volunteers for their dedicated commitment to delivering quality services to the community. I am also grateful for the support of our many partners who share our vision and augment our endeavours. Q ua li It is a privilege to lead this organisation and to witness the ty positive impact it is having on the well-being of many people in Ma the community. na gement System
Lynne Harwood Chief Executive Officer
10 Communities@Work creating better futures Communities@Work creating better futures 11 Board of Directors
From left to right:
Archie Tsirimokos John Runko Gail Kinsella Lynne Harwood Mike Sullivan Caron Egle John Nicholl Ayesha Razzaq Clinton White Eoghan O’Byrne Chair Director Treasurer Company Secretary Director Director Vice Chair Director Director Director Managing Partner Chief Executive Principal Chief Executive Consultant Managing Director Principal Lawyer General Manager Senior Adviser General Manager Meyer Vandenberg Officer Kinsella Partners Officer SAGE Thinking Nicholl & Co ActewAGL Retail Vicki Dunne MLA Canberra FM Radio Lawyers Independent Chartered Communities@Work Lawyers ACT Legislative Property Group Accountants Assembly
12 Communities@Work creating better futures Communities@Work creating better futures 13 The Future Road Map Abacus Child Care & Education Centre
One of Communities@Work’s key We are well positioned to explore options for sustainable social enterprises that provide meaningful employment develop and shape our opportunities for disadvantaged people and have the potential to generate revenue streams; values is to be adaptive and agile services to meet the emerging strengthen the capacity and sophistication of our fundraising activities for our charitable programs; in pursuing its vision by adopting a needs of our clients over the coming years. In particular, seek to expand our geographic reach within the Greater Capital Region, consistent with our proactive approach to change and we will: capacity to provide improved services to more and more people; progress. We confidently embrace construct a new multi- strengthen connections with, and develop further, our valued volunteer resource base; reform and adjust to new operating purpose community facility in Holder which will provide continue to enhance the qualifications and skills of all employees through relevant educational environments in a flexible and a central location for the programs and professional development opportunities; delivery of community responsive manner. While change can services to clients in the strengthen our client-centred approach to the delivery of services for people with a disability, sometimes bring challenges, it can ACT and beyond; consistent with the roll-out of the National Disability Insurance Scheme; also create exciting new opportunities. ensure that rigorous develop a client-focussed and sustainable business model for transition from the National research and credible data Home and Community Care Program to the Commonwealth Home Support Program and the provide a sound basis introduction of consumer-directed care; for informed and optimal consider the implications of the national review of community transport for the delivery of decision making; community transport services; ensure that all programs are aim to exceed the National Quality Standards in child care and education by continuing to fully integrated and based develop the skills of our child care educators and invest in first class facilities; on sustainable financial models to help realise carefully consider the best operational model for our family day care scheme in the absence of efficiencies and deliver future national funding arrangements; holistic services to clients; consider opportunities for broadening and strengthening our partnerships with schools which seek to achieve International host our school age care programs; and Standard Organisation certification of our quality forge productive partnerships with other individuals, organisations and businesses that are management system; aligned with our strategic intent and can add value to our endeavours.
BETWEEN 2013 BY AND 2033, TO 500,000 THE POPULATION OF THE ACT 32% PLACING INCREASED DEMANDS IS PROJECTED TO INCREASE ON A RANGE OF SOCIAL SERVICES.
14 Communities@Work creating better futures Communities@Work creating better futures 15 CHILDREN’S SERVICES
IN 2013-14, OUR CHILDREN’S PROGRAMS PROVIDED SERVICES TO 5,318 CHILDREN
Communities@Work creating better futures 17 Early Education and Care
(Abacus Child Care and Education Centre)
Communities@Work’s child care and education centres QUALITY RELATIONSHIPS GROWTH & SUSTAINABILITY provide more than child IMPROVEMENT INNOVATION care - they are unique caring environments in which our Seven centres High level Opened new Taylor ANU students qualified and experienced assessed and rated representation on Child Care and completed a report educators encourage under the National Children Educators Education Centre in on how to embed Quality Framework, ACT Forum (Deputy Kambah with state-of- sustainability practices learning. The centres are with results Chair) and the the-art facilities. into our centres, places where relationships significantly above the Early Childhood including curriculum between educators, children national average. Two Australia ACT Branch Extension of Greenway ideas and a plan and families are formed and centres received the Committee. Child Care and for food and water education and well-being rare and highest rating Education Centre to wastage. of ‘Exceeding National Worked with Habitat include new infants’ are valued. Quality Standard’. Personnel to room. SITA Australia donated provide indigenous Waste Sorting Systems Spread across the Canberra region ICT systems upgraded traineeships and with Significant & conducted waste in thirteen locations, our centres in all centres to Gugan Gulwan and refurbishment of audits of centres. (including two early childhood provide more flexible Yaama Indigenous Kambah Child Care schools) offer choices ranging from learning environments Personnel to embed and Education Centre An online platform to a small, family-grouped centre to a for educators and indigenous cultures with a focus on family integrate the waiting large, employer-sponsored centre. children. into programs. groupings. lists of each centre It’s all about providing the best was introduced to possible options to meet the needs Many educators Provided opportunities Approval granted for provide a better of each family. have attained, or are for Australian School extension of Appletree service to families working towards, Based Apprenticeships Child Care and and maximise centre Our centres are assessed and formal qualifications and student Education Centre to utilisation rates. rated against the National through our Centre of placements. provide an additional Quality Standard and comply Professional Learning 14 places for infants. with rigorous health and safety and Education. requirements. Our relatively high educator to child ratio ensures that all children receive individual care Water Wall Thrill and attention. Our friends at Bunnings Tuggeranong constructed and donated an amazing (Illoura Child Care and Education Centre) water wall at the Isabella Plains Child Care and Education Centre. It looks sensational and the children and educators were very excited when it I just wanted you all to know how grateful we are for the wonderful care of our little girl was unveiled. Thank you Bunnings! Elizabeth. I personally know that she would not be the child she is today, ready for challenges, open to learning and growth, and happy in friendships if it was not for your brilliant work. (Parent, Richardson Child Care and Education Centre)
18 Communities@Work creating better futures Communities@Work creating better futures 19 The ‘Stirling’ Experience I leave the centre each day knowing my child is being cared for by a team of amazing Friday 31 January marks and professional educators. Rebecca’s last day at Communities@Work’s Stirling (Parent, Narrabundah Early Childhood Service) Child Care and Education Centre. For 31/2 years you have been our hands and arms when we were not with her. You have helped her to express We have both been able to go to work herself, talk, count, write her with peace of mind, knowing that our daughter name, feel pride in her artwork, is in kind and caring hands and that she is share, play with others, listen, being exposed to many different activities. We and sit still at meal times (no especially appreciate the staff letting us know mean feat!). how her day went when we pick her up – they are always friendly, welcoming and make an You have nursed hurts, real and imagined, and encouraged her effort to speak to us individually. to get back up again literally (Parent, Taylor Child Care and Education Centre) and metaphorically. You have made her feel safe and secure, given her a sense of belonging and helped shape her sense of who she is. The hardest thing to do as a parent is leave your child with strangers...... we were You have taken a genuine lucky we never had to do that because the first interest in her development, moment we walked in the door at Appletree especially her emotional we felt like we were part of a family and knew development, and given her this was the environment we wanted our son books to understand her emotions, and words to help to be in. her name how she is feeling so (Parent, Appletree House Child Care and someone can help her when Education Centre) she is at sea. This is evidence of the nurturing you do for each child, wherever they are in their development. My wife and I are so happy that We have enjoyed being a part of Ethan is enjoying his time at day care. He is the Stirling community. We have appreciated opportunities to having a ball.....and the love and help he is contribute ideas and feedback, receiving from your educators makes him and to discuss Rebecca’s feel like he is not far from his mum and dad. progress and needs. It’s all incredible! (Parent, Ngunnawal Child Care and Most of all, we have Education Centre) appreciated the care and genuine affection shown for (Abacus Child Care and Education Centre) Rebecca. You have helped to set her on a path of learning, sharing and participating which she now carries with her into UTILISED OUR UP big school. CHILD CARE & (Parent, Stirling Child Care and 1,610 1,253 Education Centre) EDUCATION 19% CHILDREN FAMILIES CENTRES DURING THE YEAR
20 Communities@Work creating better futures 21 Family Day Care & In Home Care
(Family Day Care Picnic)
Communities@Work has the largest Family Day Care QUALITY RELATIONSHIPS GROWTH & SUSTAINABILITY Scheme in the ACT. IMPROVEMENT INNOVATION
Consistent with the National Quality Framework, the Scheme Awarded ACT family Hosted joint events The number of Participated in Family offers quality child care and day care scheme such as the National approved Family Day Care Australia education in the private homes of of the year at the Family Day Care Week Day Care educators Consultative Group approved educators. Alternatively, Excellence in Family to build relationships increased from 110 to consider the in certain circumstances our Day Care Awards. between services, to 150 educators, sector’s response In-home care option provides for educators and families. attracted by the to changes to Provided Family the care and education of children flexibility of being the Australian Day Care educators Participated in the in their own homes. able to establish a Government’s with professional World’s Biggest business and care for Community Support Family Day Care is particularly development pathways Playgroup Day to allow their own children at Program, including suitable for families seeking child consistent with the parents, carers and the same time. future funding care and education in a small group National Quality children to experience arrangements setting or an environment similar to Framework and the what Playgroups are all Our Scheme was and possible new what their children may experience needs of families. about. promoted at major models for the at home. Families who require child events for children operation of family care to fit around shift work or and in geographic day care services. irregular hours also appreciate the growth centres. flexibility of Family Day Care.
Family Day Care educators approved by Communities@Work are self-employed, operating their own businesses from home. The Scheme supports educators in establishing their business, matches educators with children and families, and offers ongoing advice and professional development opportunities. The Scheme also DURING THE YEAR OUR supports educators with six play groups across the ACT. FAMILY DAY CARE SCHEME PROVIDED 1,125 936 (Marie’s Family Day Care) CARE & EDUCATION TO CHILDREN FAMILIES
We are very happy with the care Thomas is getting at Sarah’s house. Sarah provides us monthly and weekly plans of what they will be doing. Thomas is enjoying care very much - he brings home little craft projects, learns new words and songs, and has a good amount of free play time. When I pick up Thomas, Sarah tells me about what Thomas did for OUR IN-HOME CARE the day and shares photos of him that she has taken. Sarah also sends home a folder with more detailed information every few weeks. I also like that she will give Thomas a cuddle when ARRANGEMENTS he wants one. SUPPORTED 27CHILDREN 9 FAMILIES (Parent, Family Day Care)
22 Communities@Work creating better futures Communities@Work creating better futures 23 School Age Care
Abacus Child Care & Education Centre
(Monash School Age Care)
Communities@Work’s school age care programs QUALITY RELATIONSHIPS GROWTH & SUSTAINABILITY provide safe environments IMPROVEMENT INNOVATION in which children can develop physically, socially Ten school age care Majority of our After Our Malkara vacation During closure of and emotionally. Operating programs assessed School Care programs care program for Malkara School for from Bonner in the north and rated, with utilised the Australian children with and renovations, students to Bonython in the south, outcomes consistent Sports Commission’s without a disability were integrated into with national trends. Active After School demonstrates the Monash Holiday our programs function in Monash School Age Communities program. success of models Program utilising the accordance with the My Care program rated as which integrate autism unit within the Time, My Place Framework ‘Exceeding National Partnership with mainstream children school. for School Age Care in Quality Standard’. Aboriginal Corporation in environments which for Sporting and support children with a Asked to participate in Australia. The knowledge and Recreational Activities disability. national research on skills of educators were to enable Aboriginal what school age care We operate fourteen Before School enhanced through traineeships in After New school holiday means for Australian Care programs in which children a range of training School Care programs. program commenced children. enjoy a light breakfast and are and professional at Bonner Primary supervised until their school day development programs. School. begins. We operate eighteen After School Care programs which provide unique environments in which children are provided with a nutritious afternoon tea and offered I would like to a range of games and activities to extend their leisure and social take this opportunity opportunities. to thank all your staff for the wonderful Our seven School Holiday care and service they programs provide high quality care with engaging and stimulating provide to my children activities for children from at Palmerston School Kindergarten to Year 6. Children are Age Care. They encouraged to make new friends, absolutely love them try new activities and pursue an and enjoy every single active lifestyle through sports- oriented activities. minute over there. I appreciate you all - Our diverse range of age- many thanks! appropriate activities is supplemented by excursions to (Parent at Palmerston) (St Thomas School Age Care) local play grounds, swimming pools, museums or other attractions. Our 22 seat bus provides transport to programs and excursions.
Communities@Work’s inclusion support services assist school 2,556 CHILDREN age care programs to create ENROLLED IN OUR SCHOOL AGE CARE PROGRAMS. inclusive environments for all children, especially those with DURING THE YEAR, additional needs. (St Thomas School Age Care)
24 Communities@Work creating better futures Communities@Work creating better futures 25 SOCIAL PROGRAMS
IN 2013-14, OUR SOCIAL PROGRAMS ENHANCED THE WELL-BEING OF AN ESTIMATED 13,600 DISADVANTAGED PEOPLE
Communities@Work creating better futures 27 Social Programs
Communities@Work’s social programs empower people to create better futures and help foster independence, resilience QUALITY RELATIONSHIPS GROWTH & SUSTAINABILITY and social connection. Key services include: IMPROVEMENT INNOVATION Food pantries in Tuggeranong and Gungahlin in which clients can ‘shop’ for healthy food and essential items; Increased space for Strengthened our Integration of all social New model introduced display of clothing relationship with programs to improve for operation of the A food rescue service, which rescues excess food from food retailers, and construction of the Tuggeranong service delivery and food rescue service, event caterers and other institutions, and distributes it to over 40 three dressing rooms Hyperdome which expand our reach. resulting in a greater charities/refuges/schools supporting 11,000 people in need; in a safe, secure promoted various variety of food for environment. activities and launched Clothing program charities consistent A community cooking program, whereby volunteer cooks (often a Care and Connect expanded to provide with their specific the staff of corporate entities seeking a community-focussed team Our food rescue campaign to raise assistance to men as needs and a more building exercise) prepare nutritious meals for our pantries and other service won funds for our social well as women. sustainable cost local charities; Community of the programs. structure. Year Award at the Expansion of food A cooking mentoring program in which people can obtain nutritional ACT/NSW Regional Partnered with St pantry in Gungahlin The passionate information and learn to cook healthy, low-cost meals for themselves Achievement and Vincent de Paul to with new facilities and commitment of 120 and their families; Community Awards. conduct Canberra opening of clothing volunteers who Centenary Sleepout program. provide in excess The provision of free clothing, shoes and accessories for job Specific induction to raise funds for the of 15,000 hours of interviews, re-entry to the workforce and special events; program for social homeless. Best Dressed clothing volunteering support program volunteers sales conducted annually, is vital to the Employment readiness education (e.g. assistance with job introduced to ensure Developed three times a year to ongoing sustainability applications), skills training through a registered training organisation they have necessary relationships with a raise funds for social of our social programs. and referrals to employment agencies; knowledge and skills to range of individuals programs. undertake their roles. and organisations to Home mentoring by volunteers in areas such as budgeting, meal deliver extended and planning and establishing routines; specialised support to clients. The provision of bus tickets, phone vouchers and budgetary support;
The provision of swags, shower packs and meals for people who are ‘sleeping rough’;
Assistance to low-income households seeking to reduce their energy and water bills;
Social inclusion activities such as a walking group, coffee club and board games.
A full list of our social programs is available at www.commsatwork.org OUR FOOD RESCUE OUR FOOD I need to thank you for the support your team has offered me. I am welcomed with a PROGRAM RESCUED PANTRIES UP 216,265 smile every time I visit and I can now afford to feed my children three meals every day. Before RECEIVED FOOD & ESSENTIAL your help, my children ate stale bread that I learnt to toast so they didn’t notice. Fruit was never available and I could only do vegetables once a week. We are now all eating meat each night, KG 183% ITEMS WERE the children have fruit and fresh bread for school, and we have milk and cheese in the fridge. 18,000 16,654 DISTRIBUTED BY The school teacher pulled me aside to tell me how great my child was doing at school OF FOOD EACH MONTH CLIENT VISITS OUR PANTRIES - she is now awake, alert and wanting to learn. I only have Communities@Work to thank. DURING THE YEAR... (Social Programs Client)
28 Communities@Work creating better futures Communities@Work creating better futures 29 Real Outcomes Holistic Support A long-term unemployed and single mother with two children was living in circumstances where she could not meet her rent commitments, pay for utilities or adequately feed her children. She was referred to our social programs and her situation was assessed by one of our intake officers who considered the holistic support that she, her children and possibly her family, required. A program of support was designed for her, including: Membership of our food pantry, providing access to food and essential services; Referral to crisis accommodation and mental health services; Assistance with preparing her CV for job applications, the provision of suitable clothing for job interviews and guidance on interview techniques; Financial budgeting support by qualified bank staff who volunteered their services. The progress of this family was tracked by our social programs and family support staff, utilising data base information and face-to-face periodic reviews of their situation. Over time, the family was not just provided with a ‘hand-out’, but a ‘hand-up’ as they moved from a situation of vulnerability and social exclusion to a position of opportunity through paid employment and the capacity to meet basic needs such as food and shelter. This is just one example of how we empower people to create better futures.
(Maree Miller and Gai Brodtmann, Member for Canberra) Maree Miller: Client After a traumatic breakdown of her marriage, Maree found herself unable to pay the mortgage, her joint account empty and two young children in her care. “That period in my life was so devastating to me and my family. Things were so overwhelming and I didn’t know what to do next,” explained Maree. A friend referred Maree to Communities@Work’s social programs. Maree said when she walked through the doors, she knew she had come to the right place. “When your head’s a bit confused and you feel like everything is on top of you, and someone is there to smile and listen, it’s fantastic. I got a feeling of warmth, niceness and kindness. That’s what you need when you’re not thinking straight.” Maree and her children began shopping for food at Communities@Work’s pantries and for the first time in months, they were eating fresh fruit and vegetables. “I had a lack of money and had a few major things coming up in my life like court appearances, appointments and a funeral,” said Maree. “I needed a hand to spruce myself up to get myself out there in the community and actually feel a part of it again.” This is when Maree received a head-to-toe outfit from Communities@Work’s clothing service. “I actually got a handbag, shoes, the full outfit with a few different tops and a jacket. I felt like a million dollars,” exclaimed Maree. Just recently, Maree went to her first volunteer induction with Communities@Work. “Although I haven’t got through to see the sunshine fully yet, volunteering is another step for me,” said Maree. “What Communities@Work did for me, I want to do for someone else who’s feeling like everything’s weighing them down and there’s nothing left in life.”
30 Communities@Work creating better futures Communities@Work creating better futures 31 Our social programs rely on strong community, corporate and philanthropic support
Communities@Work is grateful for the support provided to our social programs by many Media: volunteers and individual donors.
In addition, we wish to thank the following major supporters who have provided substantial assistance to ensure the ongoing success and sustainability of our social programs.
We also thank the following organisations which have provided valuable support through sponsorships, partnerships, grants, fundraising, volunteering or financial/in-kind donations:
ActewAGL Cliftons Canberra Hall Markets Super Toyworld Fyshwick ACT Women’s Grants Coffee Guru Hands Across Canberra The Deck Regatta Point Advance Personnel Coles Hoban Recruitment The Heart Foundation AECOM Canberra Costco John McGrath Ford Tuggeranong Community Council Ainslie Football Club Country Valley Milk Lions Club Kambah US Embassy Scout Aldi Department of Medibank Private Group Employment and Allbids Education Molonglo and Bendigo View Club Bank Australian Ethical Department of Human Well Sorted Investment Services National Council of Women Woolworths Australian Institute of Desiree’s Fine Foods Sport People’s Choice Credit Wrapped in Paper Discount Chemist Union Australian Tax Office Ziggy’s Fyshwick Markets Dr Thomas Nielsen Peter Blackshaw Real Grants and Foundations: Bakers Delight Estate Zouki Cafe Erindale Cakery Bakery Baptist Church PricewaterhouseCoopers Schools Tuggeranong ERM Power Poachers Pantry Alfred Deakin High Belconnen Markets Federal Golf Club School Queanbeyan City Council Ben Thanh Restaurant Fiji High Commission Canberra Girls Grammar Rotary Club Nth Canberra Bidvest Foodbank Gungahlin College Southside Farmers Brumby’s Bakeries Ginger and Spice Market Marist College Canberra Institute of Government House Spar Supermarkets Merici College Technology Gourmet by Design StreetSmart Radford College Capital Frozen Foods Gungahlin Community St Vincent de Paul St Claire’s College Care Financial Services Council Canberra/Goulburn St Edmund’s College CBRE Canberra Gungahlin Market Place Supabarn
32 Communities@Work creating better futures Communities@Work creating better futures 33 DISABILITY & MENTAL HEALTH
IN 2013-14, OUR DISABILITY & MENTAL HEALTH SERVICES PROVIDED SUPPORT TO 197 people
Communities@Work creating better futures 35 Disability & Mental Health Abacus Child Care & Education Centre
Communities@Work’s disability and mental health programs cater for a broad range of age groups: QUALITY RELATIONSHIPS GROWTH & SUSTAINABILITY IMPROVEMENT INNOVATION Teens is an after school and vacation care program for young people aged 12-18 with a diagnosed disability, which seeks to enhance the social and living skills of participants, build peer networks and Participated in the Strengthened To assist persons with Full integration of provide opportunities to engage in recreational activities. NDIS Readiness relationships with a disability prepare disability and mental Toolkit process our participants and for the NDIS, the ACT health programs and Young adults is a post school program for young adults with a that included NDIS their natural supports NDIS Taskforce made their consolidation disability which aims to enhance participants’ social skills and build Readiness Workshops, (family, carers and available funds under an into the Gungahlin and peer networks through music, sport and fitness, cooking, shopping, Self-Assessment Tool, friends). Enhanced Service Offer. Tuggeranong hubs computers and the development of general life skills. Gap Analysis and Successful applicants to create capacity for the development of Actively engaged commenced their future growth. Adults is a living skills and leisure program for adults with a disability an NDIS Readiness with the leadership exploration of a better which provides a range of activities including cooking, computing, Development Plan. of the ACT National life and we provided The NDIS has craft, sport, music, dance and outings to places of interest. The National Disability Disability Insurance services to enhance our broadened the Service confidentially Agency, Disability understanding of how definition of disability Malkara is an integrated vacation care program for children with a assessed our ACT and the National to negotiate directly to “significant and disability or for children who have high support needs, with a focus material and provided Disability Services, and with fund recipients and permanent disabilities on individual needs, interests and well-being. an aggregated participated in forums to fine-tune business (physical, cognitive, Benchmark Report. which disseminated administration. neurological, Respite Options ACT provides flexible and supportive services to and discussed NDIS sensory, intellectual carers and care recipients, with a focus on persons experiencing Reviewed policies and relevant information. Employment of or psychological severe mental illness. procedures to align a mental health condition)”. This will our operations with Engaged with the professional to provide enable persons with A major focus during the year was preparation for the introduction of the the revised National Planning Future clinical sessions under mental health issues National Disability Insurance Scheme (NDIS), the most significant reform Standards for Disability Pathways Expo, the Access to Allied to be eligible for in the history of disability service provision in Australia. The NDIS will give Services endorsed in I-Day Expo & Market, Psychological Services funded supports and people with a disability more choice and control over their lives. The NDIS December 2013. Connect & Participate program for persons we are well positioned trial commenced in the ACT on 1 July 2014. Expo and the Choice & with anxiety and to deliver integrated Upgraded our Control Expo. depression. services. facilities to better accommodate the Partnered with Six Seeds social To prepare for the roll- needs of clients and Carers ACT, Greening enterprise projects out of the NDIS, we improve the quality of Australia, Koomari and enabled disability initiated the transition services. Tandem to deliver Six program participants to to a person-centred Seeds social enterprise engage in meaningful approach to service projects for young opportunities and delivery which will people with a disability. increase their create more choice awareness of workplace and control for clients. expectations. Thank you for the great care you take of Tom. He loves it here and it makes me feel so much better when he is attending. (Tom’s Mum)
36 Communities@Work creating better futures Communities@Work creating better futures 37 Real Outcomes: The Adults Group travelled to Sydney to see the stage production of the Lion King. We attended the matinee and had an early start to make sure we arrived on time for the show. It was a long day and required everyone to look out for each other and be patient and cooperative. The show was fantastic, with amazing costumes and puppets. Full sized elephants paraded down through the aisles, colourful birds flew overhead and a whole African savannah appeared on stage. The production is very close to the Disney movie which the group is familiar with, which allowed everyone to sit back and let the production ‘wash over’ them in a spectacle of colour and music. Everyone thoroughly enjoyed the show and on the way back we discovered that this was some people’s first theatre experience. Some of the comments from the group were: “So excellent, the best thing I have ever seen.” “It was awesome, would love to My best day was when I could go buy My favourite thing to do is to use the go again.” my lunch on my own. computer and the Dance Machine. “I loved the introduction, (Young Adults participant who successfully (Teens participant) completed personal training on Road especially the elephant.” Safety and Community Awareness). All the staff, volunteers and group members worked as a team to make this event a success and everyone is looking forward to another show. BY ACTIVITY OPTIONS UNDER OUR DISABILTY PROGRAMS INCREASED 65%
38 Communities@Work creating better futures Communities@Work creating better futures 39 SENIORS
IN 2013-14, OUR SENIORS PROGRAMS SUPPORTED 1,085 CLIENTS
Communities@Work creating better futures 41 Support Services for Seniors Abacus Child Care & Education Centre
Communities@Work helps seniors live independently and provides services to promote their social inclusion in the QUALITY RELATIONSHIPS GROWTH & SUSTAINABILITY community. In particular, we provide: IMPROVEMENT INNOVATION centre-based day care at the Centre4Seniors in north and south Canberra, including opportunities to participate in quality recreational Successful application Strong relationships New home for Consistent with and exercise programs, make new friends and enjoy a hot lunch; for funding under the developed with aged Tuggeranong Men’s aged care reforms, Community Visitors care package providers Shed opened and research and planning transport to medical/shopping/social appointments; Scheme which will in readiness for roll out Steering group undertaken to prepare enable volunteers to of Community Visitors established to for ‘Consumer visits by volunteers to individuals receiving Home Care Packaged visit the recipients of Scheme. consider the potential Directed Care’ model. Services under the Commonwealth Community Visitors Scheme; community aged care for a Men’s Shed in packages who are Productive partnership Gungahlin. Participated in the support to residents of Aged Persons Units to help them become socially isolated. with YMCA through HACC Transport more engaged in their communities and participate in regular participation in Centenary Garden Working Group to activities; Co-location of ACT Seniors Sports created at the consider sustainable seniors and transport Carnival. Chapman Aged transport options for a Memory Lane program for those with early stage dementia; functions has provided Persons Units and older Canberrans and a more holistic and Alzheimer’s Australia innovative ‘No Dig’ participated in the ACT mateship and social activities at the Lanyon Men’s Group; coordinated service to ACT provided staff with garden created at Community Transport clients. valuable training on the Wallington Aged review. craft, needlework and quilting at the Women’s Neighbourhood Group; dementia and health Persons Units. Transport telephone issues. Fee-for-service a creative space for men to engage socially and share skills at the system upgraded Scope of Lanyon Men’s models considered to Tuggeranong Men’s Shed; to provide a more Participated in COTA Group broadened to ensure sustainability responsive client Seniors Expo and encompass health and of health/fitness and opportunities for social interaction, activities and support at the service. showcased our educational issues. home maintenance Gungahlin Men’s and Women’s Groups. Centre4Seniors programs. With support of ACT exercise program. Historic Places, new space provided for Lanyon Men’s Group.
If I didn’t come to the Centre4Seniors, I would be stuck at home isolated and very lonely. I enjoy the great company and everyone is very helpful. Playing scrabble also keeps my mind active and the exercises keep my body going. (Centre4Seniors client)
42 Communities@Work creating better futures Communities@Work creating better futures 43 Centenary Garden This garden was created at the Chapman Aged Persons Units as a positive response to communal frustrations about not having a community room, communal seating or adequate gardens in the complex. The garden was created with lots of support from local businesses who donated both time and resources to make this garden a reality. Residents, staff and volunteers worked side by side to develop this beautiful space. The garden has become an important part of this community as it provides a space where residents can now get together to New Tuggeranong Men’s Shed connect, relax and share. The During the year, a highlight for Communities@Work’s Tuggeranong Men’s Shed was the opening of its Centenary Garden project is a new and permanent purpose-built facility attached to the Indoor Sports Complex at Greenway. The wonderful example of how the new Shed provides a separate workshop area as well as space for social and recreational activities. community can support those The workshop has continued to evolve as machinery and related tools have been installed to provide who sometimes just need a a well equipped and functional work area. helping hand. Membership and interest in the Shed continues to grow as the men come together as mates and make toys, repair furniture and undertake other projects for community groups or for their personal enjoyment.
Real Outcomes When I retired, the wife said, 'Get out of here, go back to work, do something.' Once Bill* approached Communities@Work indicating that I found out what the Men's Shed was all about, I became hooked and now you can't get me he required transport 1-2 times per month to attend a Specialist Clinic at the Canberra Hospital. Bill away from the place. I come three days a week. explained that he had multiple health conditions, one (Peter Roe, Member Tuggeranong Men's Shed) that is a significant concern. Due to Bill’s health, he is currently unable to drive and he needs to attend the Specialist Clinic for a regular exploratory procedure as part of his health monitoring plan. Communities@Work advised Bill that its transport DURING THE YEAR, WE PROVIDED: team would meet his needs by allocating him priority medical-related trips. Since accessing this service, Bill has expressed his appreciation to Communities@Work: 19,561 HRS 6,710 HRS OF CENTRE-BASED DAY CARE OF IN-HOME SUPPORT This transport service is fantastic. The & SOCIAL SUPPORT drivers are wonderful – they always arrive on time and they are friendly and chatty. I am very grateful for this service which is ensuring that my medical needs are met and also helping to lift my spirits. 353,158 KM OF TRANSPORT TO MEDICAL, SHOPPING *Name has been changed to protect confidentiality. AND SOCIAL APPOINTMENTS
44 Communities@Work creating better futures Communities@Work creating better futures 45 SPECIAL PROGRAM AREAS
IN 2013-14, OUR SPECIAL PROGRAMS PROVIDED SERVICES TO AN ESTIMATED 6,500 PEOPLE
Communities@Work creating better futures 47 Centre of Professional Learning and Education Abacus Child Care & Education Centre
Communities@Work’s Centre of Professional QUALITY RELATIONSHIPS GROWTH & SUSTAINABILITY Learning and Education is a IMPROVEMENT INNOVATION leading Registered Training Organisation specialising in Introduced a new Delivered many Successfully tendered Participated in a early childhood and school mixed delivery learning professional learning to provide an additional professional learning age care qualifications. model, combining sessions on behalf of 29 Certificate III Early experience facilitated classroom and online the ACT Professional Childhood Education by Learning Options With decades of expertise, we learning to meet the Support Coordinator. and Care Scholarships, to promote new are passionate about providing changing needs of under the ACT thinking, with the students with the skills and services and students. Collaboration with Government’s Early view to providing knowledge required to excel in an Trinity Christian School Childhood Scholarship students with creative, education and care career. Rolled out a new on the development Program. innovative learning and mandatory training of a Trade Skill Centre assessment strategies. We believe in empowering students calendar to all ACT in the school grounds, Worked closely with to recognise the significance of education and care where we will deliver Communities@Work’s Introduced an online their work with young children and services, with a the Certificate III Family Day Care booking system to to understand how they can make particular focus on in Early Childhood educators to provide provide students with a difference in the lives of children keeping children and Education and Care a specific training more direct access and families every day. young people safe. to Year 11 and 12 calendar incorporating to services, to help students. distinct professional realise efficiencies We specialise in the following Audit of operations learning opportunities. and to ensure qualifications: conducted, leading environmentally to the development sustainable practices. Certificate III in Early of an enhanced Childhood Education model of training and Care; delivery and more relevant assessment Certificate IV in School Age processes. Education and Care;
Diploma of Early Childhood Education and Care;
Diploma of School Age Education and Care.
In addition to delivering education and training to Communities@Work’s children’s services, the Centre of (Graduation Ceremony 2014) Professional Learning and Education delivered training to 77 other children’s services during the year. OUR PROFESSIONAL DEVELOPMENT It has been many years since I had studied and the Centre of Professional Learning 366 PEOPLE TRAINING SESSIONS ATTRACTED and Education facilitators were amazing - they helped me feel confident and comfortable with studying and learning again. They supported me through the whole experience, always ENROLLED IN FORMAL encouraging me to keep going. It was great that they were only a phone call away when I QUALIFICATIONS 2,169 PARTICIPANTS needed their support or encouragement. DURING THE YEAR... (Nicole Herd, graduate of Cert III in Early Childhood Education and Care)
48 Communities@Work creating better futures Communities@Work creating better futures 49 ACT Professional Support Coordinator Abacus Child Care & Education Centre
The ACT Professional Support Coordinator (ACT PSC) is proudly delivered by Communities@Work’s Centre of QUALITY RELATIONSHIPS GROWTH & SUSTAINABILITY Professional Learning and Education. The ACT Professional IMPROVEMENT INNOVATION Support Coordinator is funded by the Australian Government, as part of the Inclusion and Professional Support Program Established the PSC In strong collaboration Hosted the 2013 Developed a five part (IPSP). The objective of the IPSP is to promote and maintain National Quality with other State Growing Together learning circle titled high quality, inclusive education and care for all children in Standard Mentoring and Territory PSC Conference, sponsored Earthwise, Embedding eligible education and care settings. and Coaching Program providers, established by HESTA and the Sustainability in Our to assist services to the free IPSP Online ACT Government, Practice with Young The ACT PSC provides quality professional development and support to further develop quality Library which provides which brought Children, to enhance education and care services, with the aim of assisting services to build practices and to meet resources, digitized together practitioners educators’ awareness knowledge and quality practices that enable them to meet or exceed the the National Quality booklets, vignettes, from a range of and skills in helping requirements of the National Quality Standard. Standard. and other sources of education and care children connect with inspiration for those settings to celebrate and sustain the natural Launched the working with children achievements and environment. Transforming Practice and families. share empowering Initiative to provide journeys of change. The Australian opportunities for Strengthened our Government services to customise partnership with the Enhanced social introduced the Long innovative learning Children’s Policy media and online Day Care Professional opportunities that and Regulation communication Development Program facilitate collaboration, Unit through the through establishment which will provide shared understanding establishment of a of Facebook and funds to approved and positive change in service referral process Twitter pages, long day care services pedagogical practices. and jointly hosted distribution of regular for the training the National Quality e-newsletters and and professional Standard Symposium growth in online development of their to showcase services’ bookings. educators. achievements.
(L to R: Claire Warden International Speaker for Growing Together; Carolyn Cousins Director Professional Learning and Education Communities@Work; Lynne Harwood CEO Communities@Work; Kirsty Liljegren Australian Speaker for Growing Together; and Lee Maiden Deputy CEO Communities@Work) DURING THE YEAR, OUR The greatest benefit for us was to have someone knowledgeable to help us achieve our PROFESSIONAL DEVELOPMENT AND aims. Our PSC mentor had realistic expectations from her experience in the industry and was 3,210 PARTICIPANTS able to help us set achievable goals. Breaking down the approved learning framework also gave SUPPORT SESSIONS ATTRACTED staff confidence in their own knowledge and abilities. (Early Childhood Director)
50 Communities@Work creating better futures Communities@Work creating better futures 51 Galilee School
Abacus Child Care & Education Centre
Communities@Work’s Galilee School is a registered, independent secondary school QUALITY RELATIONSHIPS GROWTH & SUSTAINABILITY designed specifically for disengaged IMPROVEMENT INNOVATION and vulnerable young people aged 12 to 17 years in the ACT who, for a myriad Project Based Learning Shane Horsburgh, Work commenced on Working towards of reasons, are unable to access the was introduced, an ambassador exploring options for re-registration of mainstream schooling system. whereby students for the School and the development of Galilee School as gain knowledge and a youth facilitator, a new campus and an independent All students are involved in the care and protection skills by working for discussed goal setting learning space for secondary school and/or youth justice systems and may present an extended period of with students and students at the School. following expiration of with a spectrum of complex challenges including time on an individual worked with staff on This will enable the the current registration homelessness, family conflict or violence, physical project to investigate team building and segregation of years at the end of 2015. and mental health issues, substance abuse, a complex question, communication. 7-8 and 9-10, resulting sexual, emotional or physical abuse and poverty. problem or challenge. in more targeted Engaged a consultant Such issues often result in significant educational The Australian educational programs to advise on further disadvantage. The staffing structure Independent School for these age groups improvements to the was enhanced with Association provided and enhanced learning curriculum, consistent The Galilee School provides a quality education the introduction of ongoing support outcomes. with Australian program consistent with the Australian Curriculum. a Student Support and guidance on all Curriculum standards. In particular, the School offers a supportive learning Coordinator, a 3rd aspects of curriculum, Operations Manager, environment which aims to meet the specific teaching position funding and quality Braithe Thomson, Sustainability of needs of each student. Holistic Educational Plans and an Operations improvement. received the Youth ongoing operations are developed for each student and delivered via Manager. Coalition of the enhanced by SITA an engaging and flexible support model that is Alasdair Roy, ACT ACT’s YOGIE Award sponsorship and client-centred, strengths based, relationship driven Professional Children and Young for Outstanding grants from Snow and restorative. To increase the education and development of People Commissioner, Youth Worker, which Foundation, Coca Cola employment opportunities for the students, the staff continued with spent time with recognises people who Australia Foundation School also provides training, skills development training in literacy the students to have advanced the and James N Kirby DURING THE YEAR, THE GALILEE and job ready support for students transitioning to development, youth obtain feedback rights and well-being Foundation. further education or the workforce. mental health, on their schooling of young people. SCHOOL SUPPORTED cyber bullying, experience. They The program provided by the Galilee School does professional burnout, particularly liked their not focus on a ‘quick fix’, but rather on developing youth engagement, fun and supportive 40 YOUNG PEOPLE long-term resilience and resourcefulness. The responsibility, relationships with staff. objective is to promote respect and confidence, and pathways and first aid. IN THEIR EDUCATION inspire young people to realise their full potential by developing and utilising their unique talents and capabilities.
Mainstream school didn’t work out for me. At first, I didn’t want to leave as I thought Galilee was too different and only for dumb people. But once I got there and began to learn, I really started to appreciate my place. I initially had lots of ups and downs, but I got a lot of support from the staff who gave me a lot of chances. Once I realised that the staff really saw something in me, it helped me to get things on track. Galilee helped me find a school based apprenticeship and let me stay back a year to finish it off. I will complete it shortly and have applied for a full time apprenticeship next year. I feel more confident and happy with what I am currently achieving, and I am really grateful that Galilee stuck by me in that hard time of my life and schooling. I don’t know what would have happened otherwise.....or where I would be. (A graduating student)
52 Communities@Work creating better futures Communities@Work creating better futures 53 Buoyed Up
Abacus Child Care & Education Centre
Based on Yachting Australia’s grassroots Tackers initiative, Communities@Work’s Buoyed QUALITY RELATIONSHIPS GROWTH & SUSTAINABILITY Up is an introductory sailing program designed IMPROVEMENT INNOVATION to provide vulnerable young people aged 7-12 years with a fun, confidence-building sailing In recognition of The University of 17 students from Buoyed Up Charity experience. Buoyed Up, Canberra Canberra evaluated Richardson Primary Dinner and Auction Yacht Club received Buoyed Up, School were the first to attracted 230 guests In particular, the program helps disadvantaged young the Sports Promotion demonstrating the successfully complete and raised significant people build their self-esteem, develop motor skills, Award at the Australian positive impact of the the 3 levels of Tackers funds to help sustain enhance their resilience, learn about the environment Yachting Awards. program on vulnerable and graduate from the the program. and value team work. young people. program. Buoyed Up’s Inaugural Buoyed Up The program has been developed with the support of the first scholarship Assisted Noosa Yacht Buoyed Up program Regatta conducted - Sir Thomas Lipton Foundation and Yachting Australia, was provided to Club to adopt Buoyed model was showcased Canberra businesses and is facilitated by the Canberra Yacht Club (CYC). a student from Up model. at the Linking Up ditched their offices Richardson Primary for Kids conference and suits for boats In 2013 the University of Canberra evaluated the School, including Olympic sailing gold presented by the and life jackets to raise Communities@Work Buoyed Up program. The use of an Optimist medalist and Buoyed Australian Research funds for the program. evaluation report, From the Water to the Classroom, boat, Youth Sailing Up patron Malcolm Alliance for Children concluded that providing out-of-the-box experiences for Academy course Page OAM, and Volvo and Youth. students is important in ensuring they remain engaged fees, sailing clothes Round the World at school. In particular, the report noted that vulnerable and life jackets, CYC Sailor Chris Nicholson, children participating in Buoyed Up: membership and the delivered inspirational opportunity to engage talks at the Buoyed increased their gross motor skills – hand eye with CYC members. Up Charity Dinner and coordination, balance and agility; Auction. improved their school attendance and developed positive attitudes towards learning; Buoyed Up has taught us the importance of listening to each other and working with gained increased confidence and self-esteem from people that you don’t know. understanding the technicalities of sailing; (James, student at Bonython Primary School) enhanced their capacity to take responsibility for themselves and their team mates; The confidence of the Buoyed Up were better able to address anxieties and work students has increased dramatically. Many through challenging issues; of these students had never been out on were more likely to try new things, work with new the water and the instructors helped them people and take leadership roles; overcome their fears through fun and engaging lessons. Students progressed at a pace they made new friendships and connections through a were comfortable with and by the end of the common bond; term, those who were afraid to even look over were able to link their sailing experiences to the side of the boat were willingly jumping out! classroom activities. This confidence now transfers to the students’ IN 2013-2014, THE NUMBER OF STUDENTS 25% OF PARTICIPANTS IDENTIFIED Indeed, the program is helping to shape critical attitudes schooling and everyday lives. They are eager in young people as they mature into responsible young PARTICIPATING IN THE BUOYED UP PROGRAM AS ABORIGINAL OR TORRES STRAIT to engage in challenging tasks, knowing that adults. With the strong support of Yachting Australia, the hard work pays off in the end. the Communities@Work Buoyed Up model is now ISLANDERS OR FROM CULTURALLY AND becoming the ‘parent’ program for several other Yacht (Teacher, Richardson Primary) Clubs around Australia seeking to implement similar DOUBLED TO 204 LINGUISTICALLY DIVERSE BACKGROUNDS. programs in their communities.
54 Communities@Work creating better futures Communities@Work creating better futures 55 Reach Home Side by Side
Communities@Work’s Reach Through Communities@Work’s Side by Side program, volunteers work alongside Victim Support Home program provides ACT case workers to ensure that victims of crime receive practical and coordinated support. tailored case management, This support includes, for example, accompanying victims to court proceedings and helping supported accommodation them navigate court processes, helping victims submit applications under the Victims of Crime and outreach services to Financial Assistance Scheme and providing general support and mentoring. strengthen and build self- reliance for families who are homeless or at risk of homelessness, particularly QUALITY RELATIONSHIPS GROWTH & SUSTAINABILITY women and children escaping IMPROVEMENT INNOVATION domestic violence. Improved processes Continued a strong Participated in the Trained many for providing volunteer working relationship program’s first large committed and valued support under the with Victim Support trial and provided volunteers who are Victims of Crime ACT and participated support to a number vital to the ongoing QUALITY RELATIONSHIPS GROWTH & SUSTAINABILITY Financial Assistance in community of people giving success of the IMPROVEMENT INNOVATION Scheme, and awareness activities evidence. program. helped refurbish the during Law Week, community room at the White Ribbon Day and Increased focus Facilitated client Participated in Social Worked with the ACT ACT Magistrates Court. NAIDOC Week. on a client-centred referrals and Housing Outcomes Community Services approach to the championed other Workshop to develop Directorate to improve delivery of best- Communities@Work outcome indicators public housing practice services, services through for the homelessness infrastructure by enabling clients to Firstpoint, and sector, consistent upgrading insulation ‘lead the change’ maintained active with the National and implementing I never thought that I would have to go to court. All they are seeking for participation in Joint Partnership Agreement other environmentally I knew about the place is what I had seen on TV – and it’s themselves. Pathways, comprising on Homelessness. sustainable measures. nothing like TV. The volunteer took me on a tour of the court the ACT Government space and that made a real difference. While the volunteer and a collaboration of couldn’t provide me with legal advice, she could tell me services supporting homeless people. about court protocols. This helped me feel like I knew what I was doing. I didn’t realise how much was involved and I’m so glad I had someone with me. (Side by Side client)
The Reach Home Program has not only IN 2013-14, WE PROVIDED given us a temporary home, but has also helped us with everything we need to do to get our own OF EDUCATIONAL INFORMATION WERE DISTRIBUTED TO ENHANCE home. Having a space that is ours has made 1,766 COMMUNITY AWARENESS OF CRIME RELATED ISSUES, INCLUDING 11,503 all the difference and I now have confidence in HOW RESIDENTS CAN PROTECT THEIR HOMES, THE RIGHTS OF knowing that I will be able to do good things for BED NIGHTS TO 67 PEOPLE me and my kids in the future. PIECES VICTIMS & FINANCIAL ASSISTANCE SERVICES AVAILABLE TO VICTIMS (Reach Home Client) DURING THE YEAR,
56 Communities@Work creating better futures Communities@Work creating better futures 57 Emerging Family Programs Communities Abacus Child Care & Education Centre
Communities@Work’s Family Programs are designed to help As the population of the parents maintain happy and healthy family relationships. ACT continues to expand, Communities@Work is conscious Our Parenting Matters program is for parents with children aged between 2-8 years and includes a weekly playgroup, community skills training and of the need to ensure that the individual parenting support. needs of emerging communities are adequately addressed. Our Family Links program focuses on the importance of early childhood development and provides activities such as playgroups, lifesaving Over the past year, Communities@ skills and water confidence, infant massage, story groups and parenting Work has been active in the Forde and programs. Molonglo regions of Canberra to assist residents make connections, build relationships and initiate projects.
QUALITY RELATIONSHIPS GROWTH & SUSTAINABILITY IMPROVEMENT INNOVATION QUALITY RELATIONSHIPS GROWTH & SUSTAINABILITY IMPROVEMENT INNOVATION
Introduced, in Enhanced relationships Expansion of Family Introduced a parenting partnership with the with ACT Child and Links into the reflection journey, Regular consultation Worked closely with Based on the specific The establishment Narrabundah Early Family Centres to Gungahlin region. Bringing Up Great with communities CIC Australia, the ACT needs of each of a Forde Residents Childhood School, a improve services to Kids, which enables led to the conduct of Land Development community, different Association was an new supported story vulnerable families. Enhanced multicultural parents to pursue their a range of activities Agency and Elton methodologies important step towards time group, Stories and resources, particularly preferred parenting including a fitness Consulting to deliver were adopted to the development More, to promote the Developed connections Mandarin and journey. program, a Brumbies proactive community facilitate growth and of an engaged importance of literacy with a variety of child Cantonese. skills and drills event, development programs development. and sustainable in early childhood. care centres and early tree planting and in Forde and the community. childhood schools. Parenting Matters Carols by Candlelight. Molonglo Valley. Program Manager invited to be a member of the Families ACT Forum. The ongoing support we have received from Communities@Work has been instrumental in helping to establish our community association. If every suburb had the support and Before attending Parenting Matters, I never knew what encouragement of one of Communities@Work’s Community Engagement Officers, Canberra ‘enjoying children’ was all about, but now I do. We can joke and would be the most inclusive and community-focused city in Australia. have fun…and now I only yell when we are playing a game. We (Forde resident) are much happier now. (Parenting Matters client)
UP DURING THE YEAR, OUR THE FORDE CAROLS RESIDENTS WHO ENJOYED A VARIETY FAMILY PROGRAMS PROVIDED 16% BY CANDLELIGHT OF LOCAL TALENT & SHARED IN THE ACTIVITIES AND SUPPORT TO 948 PEOPLE EVENT ATTRACTED 1500 SPIRIT OF CHRISTMAS.
58 Communities@Work creating better futures Communities@Work creating better futures 59 How You Can Help
Abacus Child Care & Education Centre
Communities@Work relies on strong corporate, There are many ways you can help: philanthropic and community support to deliver services to people in need. Financial Donations: We welcome one-off donations and also encourage regular giving to ensure the long term sustainability of our programs. Your support is valuable to us and the people we serve. By supporting our efforts, you will be enhancing Workplace Giving: This is the easiest, most tax efficient way for you to help us, as your donation is the well-being of a wide range of vulnerable and deducted directly from your pay and you receive a tax deduction as you give. disadvantaged people including low income families, Corporate Partnerships: We can provide corporate sponsors with significant marketing and networking the homeless, women and children fleeing domestic opportunities and help them build customer loyalty. violence, at-risk youth, the frail aged and people with disabilities. Fundraising: You can conduct fundraising events on our behalf (e.g. trivia nights, auctions, theme days) and even set up your own fundraising page on Everyday Hero. Our programs are focussed on giving vulnerable people a hand-up, not just a hand-out. We seek to empower Bequests: Bequests are a wonderful way to support Communities@Work and be remembered for making a people to create better futures by helping them acquire difference to the community in which you have lived. skills and build independence, resilience and social connections. Volunteering: By becoming a volunteer, your community benefits from the skills and experience you share, and you will gain considerable personal fulfilment. To help your dollar go further, we are a public benevolent institution endorsed to receive tax In-kind Support: You can help us reduce our operating costs by providing in-kind support through the deductible donations. We welcome support for all our provision of goods and services. programs, but we particularly require assistance to deliver the following charitable programs: By supporting Communities@Work's Galilee School and Social Programs, and installing bins for waste and recycling management in Communities@Work's child care and education centres, we hope to improve the quality of life of those in need in the local area. (Jason Stewart, SITA ACT Manager)
DOGOOD FEELGOOD REALGOOD A wide body of research shows Studies show that charitable Giving produces really good that giving to others is one of giving strengthens your immune outcomes for those who need the strongest predictors of system, boosts positive it most in our community. increasing our happiness and emotions, lowers depression, Research proves that giving health. Giving to those in need provides stress relief and adds inspires the receiver to give to achieves what the Greeks called years to your life! The happiness others. So when you give, you SOCIAL PROGRAMS THE GALILEE SCHOOL BUOYED UP 'eudamonia' - the meaningful life. we get from giving lasts longer are producing a chain reaction of than the pleasure we get from good across Canberra! chocolate, a hug or a holiday. It lasts a lifetime. Providing food and essential An alternative education Providing vulnerable young services to individuals and program for disadvantaged and people with a fun, confidence- families who are experiencing at-risk young people. building sailing experience. hardship. (See page 52) (See page 54) (See page 27) For more information on how to support our programs, visit www.commsatwork.org
60 Communities@Work creating better futures Communities@Work creating better futures 61 Finance
$33.9 m
70% children’s services 71% FEES & lEVIES WHERE THE 17% Special Program areas 25% gRANTS 8% seniors 4% OTHER MONEY GOES... 3% disability & Mental Health 2% social programs
Communities@Work's audited financial Statements for 2013-14 are available for relevant parties.
62 Communities@Work creating better futures Communities@Work creating better futures 63 64 Communities@Work creating better futures creating better futures Annual Report 2013-14
Central Office Tuggeranong Campus Tuggeranong Community Centre 245 Cowlishaw Street, Greenway ACT 2900 P: (02) 6293 6500 F: (02) 6293 6555 E: [email protected] commsatwork.org