Novel C Ronavirus (Covid-19)

NOVEL C RONAVIRUS (COVID-19)

Standard Operating Procedure (SOP) State Integrated Command and Control Centre Lucknow, Uttar Pradesh

Layout, Organizational Structure and Functions Scenario speciﬁc Standard Operating Procedure April 2020 NOVEL C RONAVIRUS (COVID-19)

Standard Operating Procedure (SOP) State Integrated Command and Control Centre Lucknow, Uttar Pradesh

Layout, Organizational Structure and Functions Scenario speciﬁc Standard Operating Procedure April 2020 Contents SECTION A: LAYOUT, ORGANIZATIONAL STRUCTURE AND FUNCTIONS ...... 3 1. Background ...... 4 2. Objectives ...... 4 3. Layout of SICCC ...... 5 4. Organogram of SICCC ...... 6 5. Functions of SICCC Sections ...... 7 5.1 Public Helpline (Grievance) Section ...... 7 5.2 Central Coordination Section ...... 8 5.3 News/Monitoring Section...... 11 5.4 Analysis and Report Section...... 12 5.5 District EOC Coordination Section ...... 13 SECTION B: STANDARD OPERATING PROCEDURE IN VARIOUS RESPONSE SCENARIOS ...... 14 SOP for Incidences: ...... 15 Incidents under the Food and Nutrition Category ...... 16 Incidents under the Covid-19 ...... 23 Incidents under the Non Covid-19 Health Emergency ...... 32 Incidents under the Non Covid-19 Health Issues ...... 36 Incidents under the Law and Order ...... 40 Incidents under Agriculture ...... 44

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Incidents under Water ...... 48 Incidents under Sanitation ...... 52 Incidents under Power ...... 56 Incidents under District Administration ...... 60 SECTION C: Annexures ...... 64 DICCC Action Taken Reporting Template...... 65 Daily Information Formats – Food and Civil Supply ...... 66 Daily Information Format 1 ...... 66 Daily Information Format 2 ...... 66 Daily Information Format 3 ...... 67 Daily Information Format 4 ...... 67 Daily Information Format 5 ...... 68 Daily Information Formats – Complaints and Grievances ...... 69 Daily Information Formats – Health (Covid-19) ...... 70 Daily Information Format 1: Details about People in Medical Quarantine ...... 70 Daily Information Format 2: Details about People in Home Quarantine in Rural Areas ...... 70 Daily Information Format 3: Details about People in Home Quarantine in Urban Areas ...... 71 Daily Information Format 4: Details about People in Quarantine in Temporary Screening Camp/Shelter Home ...... 72 Directory of Nodal Officers (District-wise) ...... 73 Contact Directory: Hon’ble Governor, Hon’ble Chief Minister and UP Government Officials ...... 79

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SECTION A: LAYOUT, ORGANIZATIONAL STRUCTURE AND FUNCTIONS

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1. Background

The State Integrated Control and Command Centre (SICCC) is a central command and control facility responsible for carrying out the disaster management functions at a strategic level during an emergency, and ensuring the continuity of operation of a company, political subdivision or other organization. It is responsible for strategic direction and operational decisions and does not normally directly control field assets, instead leaving tactical decisions to lower commands. The common functions of SICCC are to collect, gather and analyze data; make decisions that protect life and property, maintain continuity of the organization, within the scope of applicable laws; and disseminate those decisions to all concerned agencies and individuals. The Emergency Operations Centre is a place where highly trained experts monitor information, prepare for known (and unknown) public health events, and gather in the event of an emergency to exchange information and make decisions quickly.

2. Objectives

This document aims to: • Identify most suitable institutional arrangements for coordinating COVID-19 emergency response through a unified control and command structure (SICCC) • Define key sections of SICCC and its function, human resource requirement and facility • Define operating procedure to respond to a range of scenarios emerging during COVID-19 response

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3. Layout of SICCC1

1 In the context COVID-19 adequate physical distancing should be maintained and temperature and symptomatic checks of all personnel at SICCC should be monitored periodically every day.

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4. Organogram of SICCC

Central Coordination Coommittee/Section Chair: ACS ( Revenue) Member: Line Departments Convenor: Relief Commissioner Office

SICCC In-charge: Relief Commissioner Office Health Control (Head of Day-to-day SICCC operation)/ Room Line Department Liaison Support Staff

Public Helpline Monitoring Section Analysis & Report District Liasion Section Officer Officer Section Officer Officers

News/Website/ Operators Social Media Data Analyst Support Staff Monitoring staff

IT /Networking Specialist

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5. Functions of SICCC Sections

5.1 Public Helpline (Grievance) Section

Staffing and Equipment Functions • Public Helpline In-charge/Supervisor (3 shifts) • Receive public call on the Helpline Number i.e. 1070; • Helpline Operators (3 shifts) Health Control Room (1800-180-5145, 05222- • IT /Networking Specialist 230006/230009/616482) • Helper-cum-cleaner • Record call and inform duly to caller • Computer with headphone and Public grievance • Direct the call to concerned agency dashboard (Software/System by PWC) • Assign grievance number to caller and inform likely duration for addressing grievance

Standard Operating Procedure ● Receive call on Helpline from public ● Tag relevant section/menu (Health, Food, Law & Order, Water Supply, Sanitation, etc.) ● Enter grievance in the call log ● Assign grievance number to call ● Push the grievance to the concerned agency (Line Department, District, Urban Body, PRI, etc.) ● In case of complex issue (involving multiple agencies or districts or new issues requiring policy decision), push grievance to Public Helpline In-charge for action ● Move to next caller Public Helpline In-charge ● Complex issue related to multiple agencies or districts should be pushed to all concerned agencies and districts. Once all concerned agencies or districts resolve the issue, then it will be reflected as complete. ● Complex issue requiring policy direction to be resolved by SICCC In-charge or by the Central Coordination Committee ● Monitor and uptake complex/multi department incidents proactively and ensure appropriate referrals.

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5.2 Central Coordination Section Staffing and Equipment Functions

• Senior Government Officers representative of line • Daily/Alternate day inter-departmental coordination departments (Revenue, Health, Police, Food & Civil meeting for decision making such as: Supplies, Agriculture, Rural Development, Urban o Review indicators of emerging needs and Development, Panchayati Raj, Animal Husbandry, Social Welfare Department); vulnerabilities, and progress on planned action: It • Senior Government Officer: In-charge SICCC and Liaison includes changing needs from emergency response Line Department; phase to recovery phase. • Representatives of Critical line departments in SICCC to o The needs of vulnerable groups especially women, direct referrals to district/s; children, people with disability, migrant labors, etc. • Focal Point of other line departments; to be tracked separately. • Support staffs (drafting minutes/notifications); o Mobilization and application of various capabilities: • IT Specialist; It also includes decisions on leveraging resources of • Display facility (Video conference, presentation, etc.) one department for addressing urgent needs or • Computer/laptop • Printing/Scanning/Photocopying facility collaboration across agencies for upscaling • Camera/Recording facility production of specific goods and services. • Flip chart, electronic white board, etc. for o The resource mobilization related decisions for meeting/discussion mobilization of fund through the Corporate Social • All staffing to have 2 shifts. Responsibility, Charity organizations and crowd funding and its monitoring will be one of the functions. The engagement of corporate/business houses for CSR activities at district level will be coordinated by DDMA.

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o Roles and responsibilities: It includes altering existing roles and responsibility of agency/individuals for emergency purpose. o Decision making apply various capabilities through: o Policy adaptations and application: It involves adaption or interpretation of policy to address specific needs of different stakeholders or regions. o It also involves supplementary instructions for applications of policy to meet specific needs of different groups including vulnerable groups such as migrant worker, women, children, people with disability and aged. o Inter-departmental coordinated action: The inter- department coordination at state will be facilitated through this SICCC central coordination. The district level inter-department coordination and CSO coordination will be conducted through the District Disaster Management Authority, which is nodal body for disaster management at district level. The scenario-based response in Part B has identified this arrangement. o Inter-district support: It includes coordination among districts or activities in one district affecting other districts. It also includes human resource and agriculture and industrial output movement across districts.

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o CSO Coordination: The Central Coordination through SICCC In-charge will coordinate with CSO for efficient services provided by the partners. Comprehensive 3W map of CSOs interventions will be prepared and updated and shared for improve synergy. The coordination meeting with CSOs will identify bottlenecks in operation of CSO and will be addressed by SICCC or Central Coordination meeting. o Prioritization of activities or area • Overall monitoring of situation • Release of COVID-19 situation report (Daily or Twice- daily) by SICCC In-charge • SICCC In-charge liaison with critical line department representatives in SICCC • SICCC Team liaison with COVID-19 focal points of other line departments

Standard Operating Procedure

● ACS (Revenue) or Representative to chair inter-department coordination meeting ● Review of decisions of the last meeting and approval. ● Review of latest Situation Report ● Decisions related to policy and inter-agency/district matter and Prioritization ● Decide date/time of next meeting, if not fixed ● SICCC In-charge Support Team to draft minutes of meeting ● SICCC In-charge Support Team to prepare status of pending grievance with line department using Helpline and follow with Line departments focal point/representatives

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● SICCC In-charge through its support team to compile/update CSO related issues and follow it for redressal. ● SICCC In-charge through its support team will be coordinate with Control Room of key line departments, especially Health Department and Police to two-way flow of information. ● The line department representatives at SICCC will be responsible for resolving for their department specific issues. The line department representatives at SICCC will also be responsible for coordinating with their department to address issues, which require department level intervention.

5.3 News/Monitoring Section Staffing and Equipment Functions

• Officer and Staffs conversant in English and Hindi • Continuously track various TV channels • Multiple TV screen with satellite channel/cable channel • Browse websites and other messaging apps facility • Prepare periodic briefing note on issues trending • Computer with internet connection • Coordination with media • Communication equipment (Mobile/Landline) • White board, Flip chart

Standard Operating Procedure

● Duty staff to track TV channels especially News Channels for COVID-19 information/ misinformation: Regional, National and international, national news channels (English and Hindi) ● Duty staff to browse news websites, social media (Facebook, Twitter, Instagram, etc) for tracking COVID-19 related information / misinformation ● Misinformation/rumor to be verified with concerned line department or district authority ● Track WhatsApp and other messaging apps for tracking COVID-19 information/ misinformation ● Prepare News Monitoring Report (twice-daily) and report to SICCC In-charge

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● The staff of News/Monitoring Section to prepare list of media with contact details including email and share daily/twice-daily approved Situation Report. ● The Officer of News/Monitoring Section will be point of contact for media for COVID-19 issues at SICCC. The SICCC to coordinate closely with the Information Department.

5.4 Analysis and Report Section Staffing and Equipment Functions

• Data analyst: Big data analysis, Data informatics • Prepare daily/twice-daily Situation Report of COVID-19 • Report writers (English/Hindi) • Share Situation Report to the after approval of SICCC In- • Computer/laptop with internet connection charge with pre-identified agency/individuals • Color Printer/Photocopier • Upload Situation Report on pre-identified website • Flip chart/White board • Stationery

Standard Operating Procedure

● Start analysis of COVID-19 related data and response after pre-identified cutoff time ● Key content of the Situation Report o Analyze COVID-19 cases and status: Overall status, Last 24 hours, Trend, District-wise representation, Age-wise, o Health facility status: Number of available beds for COVID-19, Occupied, ICU, Ventilators, Masks, Doctors, Nurses, o Sector-wise status of response measures: Food and supplies in quantity and population covered (24 hours and total); Police (Call received in 24 hours and geographical spread); Women and Child; Finance (Money transferred to individuals and total); Agriculture (Procurement of crops); Industry (When get operational); etc. o A short feature on innovative work by any agency/individual on COVID-19 Response o Key announcements o Do’s and Don’ts related to COVID-19

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● Submit Situation Report to SICCC In-charge for approval ● Share approved report with pre-identified agency/individual ● Upload Situation Report on pre-identified website

5.5 District EOC Coordination Section Staffing and Equipment Functions

• Officer to coordinate with District EOC/District Disaster • Coordinate with District EOC/DDMA on COVID-19 Management Authority (DDMA) o Urgent issue/Policy directive • Support staff for follow-up/preparation of o Pending cases reflecting on Helpline/Grievance • Report writers (English/Hindi) report dashboard • Communication (Mobile/Internet) o One-to-one Videoconference with District EOC or • Computer/laptop with internet DDMA or District level front line responders • White board • Printer/Photocopier • Liaison or Point of Contact for District Administration/DDMA • Liaison or Point of Contact for Line Departments

Standard Operating Procedure

● Prepare consolidated report of requests received from districts and share with concerned agencies ● Review status of district specific COVID-19 calls using Helpline Dashboard and identify priority district follow-up ● Review status with concerned district and prepare status report and submit to SICCC In-charge ● Prepare status report and submit to SICCC In-charge ● Liaison with Key line department representative at SICCC ● Video conference with district/district level front line responders on specific issue

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SECTION B: STANDARD OPERATING PROCEDURE IN VARIOUS RESPONSE SCENARIOS

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SOP for Incidences:

The incidences listed below are categorized into broader categories, based on the department/s they are linked to, for the ease of operation and reference. Further for easy reference, color coded strips detailing the department to which event is linked are marked. The list of categories into which different scenarios are divided is depicted in the below figure

Incidence Categories and Responsible Officer

Sanitation Covid-19 and Law and Agriculture (Urban District Food and Non Covid- Order (Agriculture Developmen Power Administra Nutrition 19 related Violation Water (Jal & Animal t/ (Electricity -tion (Food and (Health and (Police, Nigam) Husbandry Panchayati Department) + Incidence Incidence Civil Supply) Family Home Department) Raj DDMA

Categorization Welfare) Department) Department)

Chief District District Chief District Executive Executive Engineer Magistrate Superintend Supply Medical Agriculture Engineer, Jal Engineer, Jal Electricity as ent of Police Officer Officer Officer Nigam Nigam, Supply Chairperson District Authority of DDMA

Panchayti Concerned Officer Concerned Raj Officer

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Incidents under the Food and Nutrition Category The incidents under the Food and Nutrition category are as below. The standard procedures to be followed for each incident is further listed and in the last part a detailed flowchart depicting process flow is elucidated.

S. No. Incident

1. Ration Unavailability

2. Vegetables Unavailability

3. LPG Unavailability

4. Dairy Unavailability

5. Food Unavailable to Migrant Workers/Transient Population

6. Food Unavailable to the Poor Household (with/without ration card)

7. Senior Citizen need assistance with Ration/other Household Supply

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Responsible Action to be Event Authority/Officer S. No. Event Area and Source of Information performed by Closure and Service Operator Message Provider

Concerned Food and Nutrition (Food and Civil Supply) Inform the District Supply District Concerned Officer in Emergency District, Block, Village/Municipality District coordination with Operation 1. Ration Unavailability Emergency Tahsildar and Centre will Name of the individual Operation association of fair update on Centre about price shops. the action the incident taken

Action to be Event Responsible S. No. Event Area and Source of Information performed by Closure Authority/Officer Operator Message

Concerned Inform the District District Supply Concerned Emergency District, Block, Village/Municipality Officer, District District Operation 2. Vegetables Unavailability Agriculture officer Emergency Centre will Name of the individual in coordination Operation update on with APMC2s Centre about the action the incident taken

2 Agricultural Produce Market Committee

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Action to be Event Responsible S. No. Event Area and Source of Information performed by Closure Authority/Officer Operator Message

Concerned Food and Nutrition (Food and Civil Supply) Inform the District District Supply Concerned Emergency District, Block, Village/Municipality Officer in District Operation 3. LPG Unavailability coordination with Emergency Centre will Name of the individual local service Operation update on providers. Centre about the action the incident taken

Action to be Event Responsible S. No. Event Area and Source of Information performed by Closure Authority/Officer Operator Message

Concerned Inform the

District Supply District Concerned Officer in Emergency District, Block, Village/Municipality District coordination with Operation 4. Dairy Unavailability Emergency Animal Husbandry Centre will Name of the individual Operation and Milk producer update on Centre about companies the action the incident taken

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Action to be Event Responsible S. No. Event Area and Source of Information performed by Closure Authority/Officer Operator Message

District Magistrate Concerned Food and Nutrition (Food and Civil Supply) as Chairperson of Inform the District DDMA3 in Concerned Emergency Food Unavailable to Migrant District, Block, Village/Municipality coordination with District Operation 5. Workers/Transient District Supply Emergency Centre will Population Name of the individual Officer, CSR Operation update on Agencies, NGOs and Centre about the action other actors the incident taken involved in relief.

Action to be Event Responsible Area and Source of Information performed by Closure S. No. Event Authority/Officer Operator Message District Magistrate as Chairperson of Concerned

Inform the DDMA in District Concerned coordination with Emergency District Food Unavailable to the District Supply Operation District, Block, Village/Municipality Emergency 6. Poor Household Officer, Fair price Centre will Name of the individual Operation (with/without ration card) shops, CSR update on Centre about Agencies, NGOs the action the incident and other actors taken involved in relief.

3 District Disaster Management Authority

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Action to be Event Responsible Area and Source of Information performed by Closure Food and Nutrition (Food and S. No. Event Authority/Officer Operator Message District Magistrate as Chairperson of Concerned Supply)Civil Inform the DDMA in District Concerned coordination with Emergency Senior Citizen need District District Supply Operation Assistance with District, Block, Village/Municipality Emergency 7. Officer, Fair price Centre will Ration/other Household Name of the individual Operation shops, CSR update on Supply Centre about Agencies, NGOs the action the incident and other actors taken involved in relief.

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SICCC

Coordination and Monitoring by News and District Magistrate

monitoring and DDMA

section District Emergency Operation • Fair Price Shop Owners Centre • Anganwadi Centre Communicat Service Incidence or/ Source of Operator providers Action (AWWs) information • Agriculture officer • Gram

Pradhan

District Supply • NGOs, CSR Agencies Officer • Police

Action Taken Report

Figure 1: Flowchart detailing Incident Management for incidents categorized under Food and Nutrition

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Figure 2: Flowchart depicting action taken and escalation level for Food Unavailability

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Incidents under the Covid-19 The incidents under the Covid-19 category are as below. The standard procedures to be followed for each incident is further listed and in the last part a detailed flowchart depicting process flow is elucidated.

S. No. Incident

1. Increased Suspected Cases of Covid-19

2. Commotion and Threat to Frontline Workers

3. Public not Following Social Distancing

4. Commotion of People around Hospital and Threat to Healthcare Workers

5. Hospital Capacity has reached Threshold due to Sudden rise of Covid-19 patients

6. Shortage of Medical Supply at the Medical Store

7. Shortage of PPE for Community Health Workers ASHA, ANMs

8. People with Flu and Cough are not Reporting themselves to the Hospitals

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S. No. Incident

9. People not Cooperating with Tracking Mechanisms

10. Doctors/ Nurses from Private Hospitals found COVID 19 Positive

11. Increased Demand of COVID 19 lab tests

12. People leaving Home Quarantine before Prescribed Time.

13. Improper Disposal of Bio Medical Waste

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coordination with Office will Covid Increased Suspected Cases District, Block, Village/Municipality CMO’s Office 1. Chief Medical update on of Covid-19 Name of the individual about the Officer and the action

incident 19 related (Health and Family Superintendent of taken Police

Action to be Event Responsible Area and Source of Information performed by Closure S. No. Event Authority/Officer Operator Message Concerned Inform the SP’s Office Concerned Superintendent of will update Commotion and Threat to District, Block, Village/Municipality SP’s Office 2. Police on the Frontline Workers Name of the individual about the action Welfare) incident taken

Action to be Event Responsible Area and Source of Information performed by Closure S. No. Event Authority/Officer Operator Message Superintendent of Concerned Inform the Police in coordination SP’s Office Concerned SP’s Public not Following Social District, Block, Village/Municipality of media for will update 3. Office about Distancing Name of the individual awareness on the action the incident generation. taken

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Action to be Event Responsible Area and Source of Information performed by Closure S. No. Event Authority/Officer Operator Message Concerned Inform the SP’s Office Concerned Commotion of People Superintendent of will update

District, Block, Village/Municipality SP’s Office Covid 4. around Hospital and Threat Police on the Name of the individual about the to Healthcare Workers action incident

taken 19 related (Health and Family Welfare)

Action to be Event Responsible Area and Source of Information performed by Closure S. No. Event Authority/Officer Operator Message Concerned Inform the CMO’s Hospital Capacity has Concerned Chief Medical Office will reached Threshold due to District, Block, Village/Municipality CMO’s Office 5. Officer update on sudden rise of Covid-19 Name of the individual about the the action Patients incident taken

Action to be Event Responsible

Area and Source of Information performed by Closure S. No. Event Authority/Officer Operator Message Chief Medical Officer Inform the Concerned 6. Shortage of Medical Supply at District, Block, Village/Municipality Concerned CMO’s Office the Medical Store Name of the individual CMO’s Office will update about the on the action incident taken

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Action to be Event Responsible Area and Source of Information performed by Closure S. No. Event Authority/Officer Operator Message Concerned Inform the CMO’s Concerned Shortage of PPE for Chief Medical Office will District, Block, Village/Municipality CMO’s Office 7. Community Health Workers Officer update on Covid Name of the individual about the ASHA, ANMs the action incident

taken -

19 related (Health and Family Welfare)

Action to be Event Responsible Area and Source of Information performed by Closure S. No. Event Authority/Officer Operator Message Concerned Inform the CMO’s People with Flu and Cough Concerned Chief Medical Office will are not Reporting District, Block, Village/Municipality CMO’s Office 8. Officer update on themselves to the Name of the individual about the the action Hospitals/Health Providers incident taken

Action to be Event Responsible Area and Source of Information performed by Closure S. No. Event Authority/Officer Operator Message Concerned Inform the SP’s Office Concerned Superintendent of will update People not Cooperating District, Block, Village/Municipality SP’s Office 9. Police on the with Tracking Mechanisms Name of the individual about the action incident taken

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Action to be Event Responsible Area and Source of Information performed by Closure S. No. Event Authority/Officer Operator Message Concerned Inform the CMO’s Concerned

Doctors/ Nurses from Chief Medical Office will Covid District, Block, Village/Municipality CMO’s Office 10. Private Hospitals found Officer update on Name of the individual about the COVID 19 the action

incident 19 related (Health and Family Welfare) taken

Action to be Event Responsible Area and Source of Information performed by Closure S. No. Event Authority/Officer Operator Message Concerned Inform the CMO’s Concerned Chief Medical Office will Increased Demand of COVID District, Block, Village/Municipality CMO’s Office 11. Officer update on 19 lab tests Name of the individual about the the action incident taken

Action to be Event Responsible Area and Source of Information performed by Closure S. No. Event Authority/Officer Operator Message Concerned Inform the SP’s Office People Leaving Home Superintendent of Concerned SP’s District, Block, Village/Municipality will update 12. Quarantine before Prescribed Police Office about Name of the individual on the action Time. the incident taken

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Covid

Action to be Event Familyand Welfare) Responsible Area and Source of Information performed by Closure S. No. Event - Authority/Officer 19 related (Health Operator Message

Concerned Chief Medical Inform the CMO’s Officer, Chief Concerned Office will Improper Disposal of Bio District, Block, Village/Municipality Veterinary Officer CMO’s Office 13. update on Medical Waste Name of the individual and Local Urban about the the action

bodies incident taken

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Health Control Room Coordination

(1800-180-5145, 05222- SICCC and Monitoring

230006/230009/61648 by 2) District Magistrate and News and DDMA Monitoring • Superintende section nt of Police District • Media Emergency • Community Health Operation workers, Centre ASHAs, ANMs, Communicator AWWs • Private / Source of Action Incidence Operator practitioners information • Government and private hospitals • PHCs/CHCs Chief Medical • Urban local bodies/PRI Officer

Action Taken Report

Figure 3: Flowchart detailing Incidence Management for incidents categorized under Covid-19

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Figure 4: Flowchart depicting action taken and escalation level for Covid-19 related incidents

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Incidents under the Non Covid-19 Health Emergency The incidents under the Non Covid-19 Health Emergency category are as below. The standard procedures to be followed for each incident is further listed and in the last part a detailed flowchart depicting process flow is elucidated.

S. No. Incident

Unavailability of Ambulance service for taking pregnant women to the hospital for 1. Institutional Delivery

Unavailability of ambulance service for taking seriously ill (eg. Heart Attack/Stroke) 2. to the Hospital other than COVID-19

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Action to be Event

Responsible Non Covid Area and Source of Information performed by Closure S. No. Event Authority/Officer Operator Message Concerned Inform the

CMO’s - Unavailability of Ambulance Concerned 19 Health Emergency (Health and Family Chief Medical Office will Service for taking pregnant District, Block, Village/Municipality CMO’s Office 1. Officer update on women to the Hospital for Name of the individual about the the action Institutional Delivery incident taken

Welfare)

Action to be Event Responsible Area and Source of Information performed by Closure S. No. Event Authority/Officer Operator Message

Concerned Inform the Unavailability of Ambulance CMO’s Concerned Service for taking seriously Chief Medical Office will District, Block, Village/Municipality CMO’s Office 2. ill (eg. Heart-attack/stroke) Officer update on Name of the individual about the to the Hospital other than the action incident COVID-19 taken

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Coordination and Health Control Room Monitoring by (1800-180-5145, 05222- District 230006/230009/616482) SICCC Magistrate and In coordination DDMA with • 108/112/1076 • Government District and private ambulance Emergency services Operation • Government Centre and private Communicator maternity Incidence / Source of Operator homes Action information • Government and private multispecialty hospitals. Chief Medical • PHCs/CHCs officer

Action Taken Report

Figure 5: Flowchart detailing Incident Management for incidents categorized under Non Covid-19 Health Emergency

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Figure 6: Flowchart depicting action taken and escalation level for Non Covid-19 Health Emergencies

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Incidents under the Non Covid-19 Health Issues The incidents under the Non Covid-19 Health Issues category are as below. The standard procedures to be followed for each incident is further listed and in the last part a detailed flowchart depicting process flow is elucidated.

S. No. Incident

1. Senior Citizen need Medical/Assistive care

2. Private Medical Practitioners not Operating their Clinics

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Action to be Event Responsible Non Covid Area and Source of Information performed by Closure S. No. Event Authority/Officer Operator Message

Concerned

- District Social Inform the Social 19 Health Issues (Health and Family Welfare) Welfare Officer in Concerned Welfare Senior Citizen need District, Block, Village/Municipality coordination with DSWO’s Office will 1. Medical/Assistive care Name of the individual Chief Medical Office about update on Officer the incident the action taken

Action to be Event Responsible Area and Source of Information performed by Closure S. No. Event Authority/Officer Operator Message Concerned Inform the CMO’s Concerned Private Medical Chief Medical Office will District, Block, Village/Municipality CMO’s Office 2. Practitioners not Operating Officer update on Name of the individual about the

their Clinics the action incident taken

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Coordination and Monitoring by Health Control Room District (1800-180-5145, 05222- Magistrate and In coordination 230006/230009/616482) DDMA with • Health sub centers • Community

health District SICCC workers Emergency (ANMs/ASHA) Operation • Private Centre practitioners • Visiting Communicator doctors Incidence / Source of Operator • Local Action information pharmacists • Government and private

multispecialty

Chief Medical hospitals.

officer • PHCs/CHCs

Action Taken Report

Figure 7: Flowchart detailing Incident Management for incidents categorized under Non Covid-19 Health Issues SICCC

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Figure 8: Flowchart depicting action taken and escalation level for Non Covid-19 Health Incidents

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Incidents under the Law and Order The incidents under the Law and Order category are as below. The standard procedures to be followed for each incident is further listed and in the last part a detailed flowchart depicting process flow is elucidated.

S. No. Incident

1. Domestic Violence against Women in the household

2. Violation of Law (Commotion between People)

3. Rumors being Spread on Covid-19

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Action to be Event Responsible Area and Source of Information performed by Closure S. No. Event Authority/Officer Operator Message Concerned State women’s Inform State authorities commission in women’s will update Domestic Violence against District, Block, Village/Municipality coordination with commission and 1. on the women in the household Name of the individual Superintendent of Superintendent action Police of Police taken Law and Order

Action to be Event Responsible Area and Source of Information performed by Closure S. No. Event Authority/Officer Operator Message

Concerned (Police, Home Department) Inform the SP’s Office Concerned Violation of Law Superintendent of will update District, Block, Village/Municipality SP’s Office 2. (commotion between Police on the Name of the individual about the people) action incident taken

Action to be Event Responsible Area and Source of Information performed by Closure S. No. Event Authority/Officer Operator Message

District Magistrate as Concerned Inform the Chairperson of DDMA in District Concerned coordination with Magistrates’ District Rumours being Spread on District, Block, Village/Municipality Superintendent of Police Office will 3. Magistrate Covid-19 Name of the individual in coordination of media update on about the for awareness the action incident generation. taken

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Coordination and SICCC Monitoring by District Magistrate and DDMA News and monitoring section District

Emergency

Operation In coordination with Centre • 1090 Women Helpline Communicator Incidence • SP Office Action / Source of Operator • Police information Station • SHO • District SDMs Superintende nt of Police

Action Taken Report

Figure 9: Flowchart detailing Incident Management for incidents categorized under Law and Order

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Figure 10: Flowchart depicting action taken and escalation level for Law and Order related incidents

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Incidents under Agriculture The incidents under the Agriculture category are as below. The standard procedures to be followed for each incident is further listed and in the last part a detailed flowchart depicting process flow is elucidated.

S. No. Incident

Farmers Raising Concern about Harvest of Standing Crops and 1. Marketing

2. Poultry and Dairy Farmers gone out of Stock of Fodder

SOP State Integrated Command and Control Centre, Lucknow, Uttar Pradesh 44

Action to be Event Responsible Area and Source of Information performed by Closure S. No. Event Authority/Officer Agriculture (Agriculture Operator Message

Concerned Inform District District Agriculture concerned Agriculture Farmers Raising Concern officers in district District, Block, Village/Municipality officer will 1. about Harvest of Standing coordination with agriculture Name of the individual update on Crops and Marketing APMCs officer about the action the incident taken

& Animal Husbandry Action to be Event Responsible performed by Closure S. No. Event Area and Source of Information Authority/Officer Operator Message Concerned Inform District concerned Animal District District, Block, Village/Municipality District Animal husbandry Poultry and Dairy Farmers Animal Department) 2. Husbandry officer officer will gone out of Stock of Fodder husbandry Name of the individual update on officer about the action the incident taken

SOP State Integrated Command and Control Centre, Lucknow, Uttar Pradesh 45

Coordination SICCC and Monitoring by District Magistrate and News and DDMA • APMCs monitori • Insurance

ng section Company District • Food Emergency Corporation Operation • District Animal Centre Husbandry Officer Communicator • District Incidence Operator Action / Source of Horticulture information Officer • Minor Irrigation District Department Agriculture Officer

Action Taken Report Figure 11: Flowchart detailing Incident Management for incidents categorized under Agriculture

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Figure 12: Flowchart depicting action taken and escalation level for Agriculture related incidents

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Incidents under Water The incidents under the Water category are as below. The standard procedures to be followed for each incident is further listed and in the last part a detailed flowchart depicting process flow is elucidated.

S. No. Incident

1. Unavailability of Water for Drinking or other purposes in the Area

2. With Drought setting up in the month of May, Villages Face Water Scarcity

SOP State Integrated Command and Control Centre, Lucknow, Uttar Pradesh 48

Action to be Event Responsible Area and Source of information performed by Closure S. No. Event Authority/Officer Operator Message Inform concerned District Concerned Local Urban Bodies, Emergency District Gram Panchayats, operation Emergency Executive Engineer, Unavailability of Water for center for operation District, Block, Village/Municipality Jal Nigam / District 1. Drinking or other Purposes coordination center will Name of the individual Panchayti Raj in the Area with update on Officer / Jal concerned the action Sansthan local urban taken body or Gram Water (Jal Nigam) Panchayat

Action to be Event Responsible Area and Source of information performed by Closure S. No. Event Authority/Officer Operator Message

District Magistrate as Concerned Chairperson of DDMA Inform concerned District in coordination with District Emergency Gram Panchayats, Emergency With Drought Setting up in District, Block, Village/Municipality operation Executive Engineer, Jal operation center 2. the month of May, Villages center will Nigam / District for coordination face Water Scarcity Name of the individual update on Panchayti Raj Officer / with concerned the action Jal Sansthan / Minor Gram Panchayat taken Irrigation

SOP State Integrated Command and Control Centre, Lucknow, Uttar Pradesh 49

Coordination and SICCC Monitoring by

District Magistrate and DDMA News and monitorin • Executive g section District Engineer, Jal Nigam Emergency • Nagar Nigam Operation • District Centre Panchayati

Raj Officer

Communicator/ • Executive Incidence Operator Action Source of Officer,

information Nagar Panchayat • Executive Executive Engineer, Engineer (Jal Minor Nigam) Irrigation

Action Taken Report

Figure 13: Flowchart detailing Incident Management for incidents categorized under Water

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Figure 14: Flowchart depicting action taken and escalation level for Water Supply related incidents

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Incidents under Sanitation The incidents under the Sanitation category are as below. The standard procedures to be followed for each incident is further listed and in the last part a detailed flowchart depicting process flow is elucidated.

S. No. Incident

Lack of Sanitation in the Surrounding (owing to absence of sanitation 1. workers)

In sufficient Equipment (Mechanical sprayers, sanitization material) for 2. Sanitization purpose in COVID 19 affected areas

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Action to be Event Responsible Area and Source of Information performed by Closure S. No. Event Authority/Officer Operator Message Inform concerned District Concerned Local Urban Emergency District Bodies, Gram operation Emergency Lack of Sanitation in the Panchayats, Sanitation (Urban Development) center for operation surrounding (owing to District, Block, Village/Municipality Executive Officer, 1. coordination center will absence of Sanitation Name of the individual Nagar Panchayat, with update on workers) District Panchayti concerned the action Raj Officer local urban taken body or Gram Panchayat

Action to be Event Responsible performed by Closure S. No. Event Area and Source of Information Authority/Officer Operator Message District Magistrate

as Chairperson of Concerned Inform the DDMA in District Concerned In sufficient Equipment coordination with Emergency District (Mechanical sprayers, District, Block, Village/Municipality Urban local bodies, Operation Emergency 2. sanitization material) for Panchayti Raj Centre will Operation Sanitization purpose in Name of the individual Department, CSR update on Centre about COVID 19 affected areas Agencies, NGOs the action the incident and other actors taken involved in relief.

SOP State Integrated Command and Control Centre, Lucknow, Uttar Pradesh 53

Coordination and

Monitoring by SICCC District • Executive Engineer, Jal Magistrate and Nigam DDMA • District News and Panchayati monitoring Raj Officer section District • Executive Officer, Nagar Emergency Panchayat Operation • Sanitation Centre department • Village water Communicator/ and Incidence Source of Operator sanitation Action

information committees • Safai Karmi • Gram Executive Pradhan Engineer, Jal • CSR Agencies, NGOs and Nigam other actors involved in relief

Action Taken Report

Figure 15: Flowchart detailing Incident Management for incidents categorized under Sanitation

SOP State Integrated Command and Control Centre, Lucknow, Uttar Pradesh 54

Figure 16: Flowchart depicting action taken and escalation level for Sanitation related incidents

SOP State Integrated Command and Control Centre, Lucknow, Uttar Pradesh 55

Incidents under Power The incidents under the Power category are as below. The standard procedures to be followed for each incident is further listed and in the last part a detailed flowchart depicting process flow is elucidated.

S. No. Incident

1. Power Failure

SOP State Integrated Command and Control Centre, Lucknow, Uttar Pradesh 56

Action to be Event Responsible Area and Source of Information performed by Closure

S. No. Event Authority/Officer Power (Electricity Operator Message

Department) Concerned Executive Officer, Inform the District UP Power Concerned Emergency Corporation, District Operation District, Block, Village/Municipality Electricity Supply Emergency 1. Power Failure Centre will Name of the individual Authority , Service Operation update on provider for repair Centre about the action and maintenance the incident taken

SOP State Integrated Command and Control Centre, Lucknow, Uttar Pradesh 57

Coordination and Monitoring SICCC by District Magistrate and DDMA News and monitorin g section District • Chief Engineer’s Emergency Office, UP Operation Power Centre Corporation • Executive Communicator Engineer, / Source of Action Incidence Operator UP Power information Corporation

• Urban Local Body/PRI

Chief Engineer (Hydel)

Action Taken Report

Figure 17: Flowchart detailing Incident Management for incidents categorized under Power

SOP State Integrated Command and Control Centre, Lucknow, Uttar Pradesh 58

Figure 18: Flowchart depicting action taken and escalation level for Power supply related incidents

SOP State Integrated Command and Control Centre, Lucknow, Uttar Pradesh 59

Incidents under District Administration The incidents under the District Administration category are as below. The standard procedures to be followed for each incident is further listed and in the last part a detailed flowchart depicting process flow is elucidated.

S. No. Incident

1. Unavailability of Shelter to Migrant Workers/Transient Population

2. Unavailability of Food and Shelter to People stuck due to the Lockdown

SOP State Integrated Command and Control Centre, Lucknow, Uttar Pradesh 60

Action to be Event Responsible Area and Source of Information performed by Closure S. No. Event Authority/Officer Operator Message District Magistrate as Chairperson of Concerned DDMA in Inform the District coordination with Concerned Emergency Revenue District Operation Unavailability of Shelter to District, Block, Village/Municipality Department, Food Emergency 1. Centre will Migrant Workers Name of the individual & Civil Supply, Operation update on Urban local bodies, Centre about the action AdministrationDistrict CSR Agencies, NGOs the incident taken and other actors involved in relief.

Action to be Event Responsible Area and Source of Information performed by Closure S. No. Event Authority/Officer Operator Message District Magistrate as Chairperson of DDMA in Concerned Inform the coordination with District Concerned Revenue Emergency District Unavailability of Food and Department, Food Operation District, Block, Village/Municipality Emergency 35. Shelter to People stuck due & Civil Supply, Centre will Name of the individual Operation to the Lockdown Urban local bodies, update on Centre about CSR Agencies, the action the incident NGOs and other taken actors involved in relief.

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Coordination and

Monitoring by

SICCC District Magistrate and DDMA News and

monitoring section District Emergency Operation • Revenue Centre Department, • Food & Civil Communicator Supply Incidence / Source of Operator • DDMAs Action information • CSOs, NGOs, CSR • Police District Magistrate

Action Taken Report

Figure 19: Flowchart detailing Incident Management for incidents categorized under District Administration

SOP State Integrated Command and Control Centre, Lucknow, Uttar Pradesh 62

Figure 20: Flowchart depicting action taken and escalation level for Migrant and people in transition related incidents

SOP State Integrated Command and Control Centre, Lucknow, Uttar Pradesh 63

SECTION C: Annexures

SOP State Integrated Command and Control Centre, Lucknow, Uttar Pradesh 64

DICCC Action Taken Reporting Template

If not resolved Further Date of Detail of the Complaint Action Resolution Action Required (List the S. NO. Complaint Action Taken Received Taken Date (Yes/No) concerned Receipt department/official) 1. 2. 3. 4. 5. 6. 7.

SOP State Integrated Command and Control Centre, Lucknow, Uttar Pradesh 65

Daily Information Formats – Food and Civil Supply

Daily Information Format 1 Agricultural Produce Marketing Board Number of Resources for delivery of Fruits and Vegetables S. No. Division District Mobile/Van/E- rickshaw/Tractor Hand-cart (Manual) Total (motorized) 1. 2. 3. 4.

Daily Information Format 2 Dairy Development Department Milk S. No. Division District Total Milk Produced Number of Door to Total Milk Sold (Ltr) (Ltr) door deliverers 1. 2. 3. 4.

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Daily Information Format 3 Department of Commercial Tax Grocery (Ration) No. of Service Providers providing S. No. Division District No. of Provision Stores door-step delivery from provision providing door-step stores delivery Number of Door to door deliverers 1. 2. 3. 4.

Daily Information Format 4 S. No. Division District Food & Civil Supplies Department Food Distribution Total No. of No. of Ration Card Free Category Free Category Ration Card on which food Ration Card Ration Card distribution done (Including (Including Antodya) Antodya) on which food distribution done 1. 2. 3. 4.

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Daily Information Format 5 Other Free Cooked Food Packet Delivery S. No. Division District No. of Religious/Voluntary Organization distributing No. of Citizens Daily Benefited food 1. 2. 3. 4.

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Daily Information Formats – Complaints and Grievances

No. of No. of Unresolved Total S. Complaints/Deman Remaining Division District Complaints/Demands in Demands/Co Resolved No. ds made today in Demands/Complaints the District till today mplaints the District 1. 2. 3. 4.

SOP State Integrated Command and Control Centre, Lucknow, Uttar Pradesh 69

Daily Information Formats – Health (Covid-19)

Daily Information Format 1: Details about People in Medical Quarantine

No. of People admitted No. of People in Medical in Hospital/Isolation No. of People Discharged Quarantine Ward S. Distr No. of Remaining No. of people No. of No. of No. ict No. of people in No. of people People put in people people No. of people quarantine till discharged till quarantine admitted admitted discharged today today today today today till today 1. 2. 3. 4.

Daily Information Format 2: Details about People in Home Quarantine in Rural Areas

No. of People in Home Quarantine

Number of Villages S. No. District No. of people put in quarantine No. of people in quarantine today till today

1. 2. 3. 4.

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Daily Information Format 3: Details about People in Home Quarantine in Urban Areas

No. of People in Home Quarantine

Name of Urban Body S. No. District No. of people put in quarantine No. of people in quarantine today till today

1. 2. 3. 4.

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Daily Information Format 4: Details about People in Quarantine in Temporary Screening Camp/Shelter Home

Level and No. of Address of Name of In-charge Capacity of Temporar Every of Temporary Each Status of available y Temporary Screening No. of People Temporary resources at Temporary S. Screening Screening Camp/Shelter Screening Screening Camp/Shelter No. Camp/Sh Camp/Shel Home (along with Camp/Shelter Home elter ter Home Designation, Home Home in (Separatel Address and Status No. of people No. of people till (District/Bloc Resource District y) Contact) (Yes/No) today today k/Village) 1. Health Facility 2. Toilet Facility 3. Beds Facility 4. Drinking Water Availability 5. Sanitizer/Soap Arrangement 6. Food Arrangement 7. Regular Cleanliness arrangement 8. Social Distancing Followed

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Directory of Nodal Officers (District-wise)

Mandal Name District Name Officer Name Contact Number Agra Mandal AGRA Ramesh Chandra 9454417580 Agra Mandal FIROZABAD Adity prasak srivastava 9454417581 Agra Mandal MAINPURI Sunil Kumar Yadav 9454417582 Agra Mandal MATHURA Brijesh Kumar 9454417583 Aligarh Mandal ALIGARH Vidhan Jaiswal 9454417584

Aligarh Mandal ETHA Shri Keshav Kumar 05742-233301/9454417585

Aligarh Mandal HATHRAS J P Singh 9454417586

Aligarh Mandal KANSGANJ Shri. A. K. Srivastava 82738666602/9454417587

Ayodhya Mandal AMBEDKAR NAGAR Bharat lal saroj 8429268336

Ayodhya Mandal BARABANKI Sandeep Kumar Gupta 9454417611 Ayodhya Mandal AYODHYA G.l. shukla 9454417612 Ayodhya Mandal SULTANPUR Uma kant Tripathi 9454417613 Ayodhya Mandal AMETHI Vadita Srivastava 9454418892

Azamgarh Mandal AZAMGARH J P Singh 9454417586

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Mandal Name District Name Officer Name Contact Number

Azamgarh Mandal BALLIA Ritesh Kumar 9454417593

Azamgarh Mandal MAU K Hari Singh 9454417594

Bareilly Mandal BAREILLY Manoj Kumar Pandey 9454417595 Bareilly Mandal BADAUN Narendra bahadur 9454417596 Bareilly Mandal PILIBHIT Atul Singh 9454417597

Bareilly Mandal SHAHAJAHANPUR Girjesh Chaudhari 9454411598

Basti Mandal BASTI Ramesh Chandra 9454417599

Basti Mandal SANT KABIR NAGAR Sanjay Kumar 9454417600

Basti Mandal SIDDHARTH NAGAR S. R. Gupta 9454417601

Chitrakoot Mandal BANDA Santos bahadur 9454417602

Chitrakoot Mandal CHITRAKOOT Gamesh Kumar 9454417603

Chitrakoot Mandal HAMIRPUR Sandeep kumar 9956913305

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Mandal Name District Name Officer Name Contact Number

Chitrakoot Mandal MAHOBA Ramsuresh Verma 9454417605

Devipatan Mandal BAHRAICH Jay Chandra Pandey 9454417606

Devipatan Mandal BALRAMPUR Arun Kumar Shukla 9454417607

Devipatan Mandal GONDA Rakesh Singh 9454417808

Devipatan Mandal SHRAVASTI Yoganand Pandey 9454417609

Gorakhapur Mandal DEORIA Umesh Kumar Mangla 9454417614

Gorakhapur Mandal GORAKHAPUR Rajesh Kumar 9454417615

Gorakhapur Mandal KUSHI NAGAR Nindwashni Rai 9454417616

Gorakhapur Mandal MAHARAJGANJ Kunj Bihari Agrawal 9454417617

Jhansi Mandal JHANSI Ram Akshayvar Chauhan 9454417641 Jhansi Mandal JALAUN Praveen Kumar 9454417619 Jhansi Mandal LALITPUR Anil kumar Mishr 9454417620

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Mandal Name District Name Officer Name Contact Number Kanpur Mandal AURIAYA Rekha singh Chauhan 9512162383

Kanpur Mandal ETAWAH Shri Gyan Prakash Srivastav 94151 70017

Kanpur Mandal FARRUKHABAD Vivek Kumar Srivastava 9454417623 Kanpur Mandal KANPUR DEHAT Sahad Lal 9454417624 Kanpur Mandal KANPUR NAGAR Shri Virendra Pandey 9454417625 Kanpur Mandal KANNOJ Gajendra Kumar 9454417626 Lucknow Mandal LUCKNOW Vaibhav Mishra 9415005004 Lucknow Mandal HARDOI Sanjay Kumar 9454417627

Lucknow Mandal LAKHIMPUR KHERI Ram naresh Bargav 9454416596

Lucknow Mandal RAI BAREILLY Shri Prem Prakash Upadhyaya 9454417630

Lucknow Mandal SITAPUR Shri vanay Kumar Pathak 9454417631 Lucknow Mandal UNNAO Shri Rakesh Kumar Singh 9454417632 Meerut Mandal BAGPAT Amit kumar 9454417633

Meerut Mandal BULANDSHAHAR Ravindra Kumar 9454419712

Meerut Mandal G.B. NAGAR Shri M. N. Upadhyay 8800150568

Meerut Mandal MEERUT Subhash Chandra Prajapati 9454417637

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Mandal Name District Name Officer Name Contact Number Meerut Mandal HAPUR Jay Nath Yadav 9454449861 Meerut Mandal GAZIABAD Yashvardhan Singh 9760515115 Mirzapur Mandal MIRZAPUR U. P. Singh 9454447638

Mirzapur Mandal BHADOHI Shailendra Kumar Mishra 9454417639

Mirzapur Mandal SONBHADRA Yogendra Bahadur Singh 9454417640

Moradabad Mandal SAMBHAL Kamlesh Singh 9454416862

Moradabad Mandal BIJNOR Awadhwsh Mishra 9454417641

Moradabad Mandal AMROHA Gulab Chandra 9454417642

Moradabad Mandal MORADABAD Priti Jaiswal 9454417643

Moradabad Mandal RAMPUR Ram Bharat Tiwari 9454417644

Pryagraj Mandal PRYAGRAJ Shri M.P. Singh 9454417588 Pryagraj Mandal FATEHPUR Shri Pappu Gupta 9454417589 Pryagraj Mandal KUSHAMBHI Manoj Kumar Singh 9454417590 Pryagraj Mandal PRATAPARH Satrohan Vaish 9454417591

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Mandal Name District Name Officer Name Contact Number

Saharanpur Mandal MUZAFFAR NAGAR Amit kumar 9454418017

Saharanpur Mandal SAHARANPUR Vinod Kumar 9415290035

Saharanpur Mandal SHAMLI Shri Arvind kumar 9454418995

Varanasi Mandal CHANDOLI Sanjay Kumar 9454417647 Varanasi Mandal GAZIPUR Rajesh Kumar 9454417648 Varanasi Mandal JAUNPUR R. P Mishra 9454417649 Varanasi Mandal VARANASI Satish Pal 9454417650

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Contact Directory: Hon’ble Governor, Hon’ble Chief Minister and UP Government Officials

Designation Name Contact No. Address Hon'ble GOVERNOR Smt. Anandiben Patel 2620494 / 5 / 2620331 / 2620316 /PBX- 2236992 / ADC-2236322 Hemant Rao : 902, CSI Tower, ACS to H.E. 2237000 / 2237962 Fax-2237444 Ph. 2209959 9415110995 Gomti Nagar Lok Bhawan: 2289010, 2236167/ 2226041 Hon'ble Chief Minister Sri Yogi Aditya Nath Shastri Bhawan: 22136119 / 2235435 Main Building: 22313607/2628759 P.S. to Chief Minister Sri T.P. Joshi 0595 5- KD Marg : 2236838 / 2236985 / 2235599

Fax P.S.O.-1 to C.M. Sri Kishor Pant 0437 2235733 (5KD), 2238869 / 2235665 (Lok Bhawan) 2239234/2237561 Party Office: 11, Ashoka Road, New Delhi- 2200187/2628584/ 2623635 Party Office: 7, Vidhan Sabha, Marg, Lucknow 110001 2612437 (Fax) 011-23005700, 011-23005787 (Fax) Chief Minister Office 1/88 Viram Principal Secretary : Shashi Prakash Goyal 2289013/2289135/ 2226030 Khand, Gomti 9453050000 406, Lok Bhawan Nagar, Lko. Principal Secretary: Sanjay Prasad 406, Lok 2289009/ 2226025 9412220000 Bhawan B-205, CSI Secretary 7054113222 Alok Kumar-III 2226053 Tower, Gomti 9415046222,7317590222 510, Lok Bhawan 2235622 Nagar Lko.

SOP State Integrated Command and Control Centre, Lucknow, Uttar Pradesh 79

Designation Name Contact No. Address Chief Secretary Office 2289296/ 2289212/ 2289937 /2226005 Chief Secretary Rajendra Kumar Tiwari F-2239283, 2238885-Y.B. 12, Gautam Palli 9415517261 2239461- 2VD, 2237299-2VD, 2235571-12GP B-901, CSI Pr. Staff Officer to C.S. Pankaj Kumar 2289297 Tower, 8650000503 113-114 Lok Bhawan 2289035 Gomti Nagar Additional Chief Secretaries /Principal Secretaries Agri/Agri, Edu.&Res. /Agri, Devesh Chaturvedi 2213443 A Block 709 Mark. Export & Foreign Indira Nagar, Trade, 9968818110 25, Naveen Bhawan 2237617 Lucknow Animal Husbandry Bhuvnesh Kumar 2235447 , 2235492 8, Vikramaditya 9415066201 63, Naveen Bhawan 2209305 Marg Ayush Prashant Trivedi 2215152 Type-VI, 2, Raj 9868810003 301-309 Shastri Bhawan 2235336 Bhawan Bal Vik. & Pushtahar Veena Kumari Meena 2214704

9868178283 224-225, Bapu Bhawan 2237157 Cane/Sugar Inds. Sanjay R. Bhoosreddy 2235343/2214822 Ganga Sansthan 7081205555 G-2/3, 4th. Floor, 2204295-Commr. off, Banglow Bapu Bhawan 2204163 (F-Comm.) Dharmarth Karya Avneesh Kumar Awasthi 2236237 11, Gautam Palli 9871115034 G-105, Lok Bhawan 2238760 Education (Basic) Smt. Renuka Kumar 2214749 B-603. CSI Tower Gomti 7081633330/09868207946 103,Bapu Bhawan 2238668, 4028162 Nagar Education (Secondary Smt. Aradhana Shukla 2214721 C-83 Butler 9415000017 732, Bapu Bhawan 2238699 Palace Colony

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Designation Name Contact No. Address Education (Higher) Smt. Monika S. Garg 2213435 B-92, Vishal Khand, Gomti 9198081888 /7704804027 03, Naveen Bhawan 2237065 Nagar 6, New Gautam Energy Arvind Kumar 2235344 Palli 9454405001/7054441144 324-325, Bapu Bhawan 2214694 6, New Gautam Energy (Non Con.) Arvind Kumar 2235344 Palli 9454405001/7054441144 324-325, Bapu Bhawan 2214694 2/173 Vishwas Environment, Forest & Sanjay Singh 2214836 Khand, Gomti Climate Change Nagar, Lko. 9005963333 609, Bapu Bhawan 2238465 2235206(Fax) Ganga Sansthan Excise Sanjay R. Bhoosreddy Banglow 2235343/2214822 401-402, 4th. Floor Bapu 7081205555 Bhawan Externally Aided Sanjeev Kr. Mittal 2213480/2238062 05, Gautam Palli 9935744444 60, Naveen Bhawan 2238434,F-2238918 Finance Sanjeev Kr. Mittal 2213480/2238062 05, Gautam Palli 9935744444 60, Naveen Bhawan 2238434,F-2238918 B-904, CIS Geology & Mines Dr. (Smt.) Roshan Jaikab 2226225 Tower 9454412405 616, C-Block Lok Bhawan 2239768 Home / Gopan / Viza Avneesh Kumar Awasthi 2226091/ 2289291 11, Gautam Palli Passport 9871115034 509, Lok Bhawan C-Block Fax -223409 2239950-Command

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Designation Name Contact No. Address Home Control Room - 2239295 C-Block, Lok Bhawan Hitesh Chandra Awasthy D.G. Police 7/30, Police Mudhyalaya 2390240 9454400102_direct Signature Bldg, Tower2, 2724003 / 2720123 9454400101 9th Floor, Gomti Nagar Fax-2724009 Vistar Horti, & Food Proce, Babu Lal Meena 2213402 9560414440 10, Naveen Bhawan 2237965-2235297 (F) Homeguard Anil Kumar-II 2226102 B-103, CSI Tower, Gomti 9936400000 708, C-Block Lok Bhawan 2226103 Nagar Housing & Urban Deepak Kumar 2215045 A-805, CSI Tower, Gomti Planning 101-109 Shastri Bhawan 2237161 Nagar 8527577001 Hathkargha (Handloom) & Rama Raman 2226601 Textile 8, Gautam Palli 607-608 C-Block Lok 9910200882 2226550 Bhawan I I D C Alok Tandon 2226126 208-209 C-Block IInd 18, Gautam Palli 9999369966 2289002 Floor, Lok Bhawan Infrastructure & Industrial Alok Kumar-I Dev. 2226118 10, Gautam Palli 9810589249 108, C-Bock, Lok Bhawan Infra. & Indl. Dev. Santosh Kumar Yadav 803, A-Block, CSI 2226230 Tower, Gomti 9654222200 115-116, Lok Bhawan Nagar

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Designation Name Contact No. Address Irrigation/Water Shri T. Venkatesh 2214775 305, CSI Tower, Resources and Parti Bhumi 624-625, Bapu Bhawan 2238461 Gomti Nagar Vikas Khadi & Gram. Navneet Kumar Sehgal 2214501/2236857 Tagore Marg, Vastukala 9415105000 105, Bapu Bhawan F-2235732 Mahavidhyalaya Labour Suresh Chandra 2213430 511, Kalyan Apartment, Sec, 9452853789 / 9453507314 30, Naveen Bhawan 22366986 24 Indira Nagar Language 8052247777 Jitendra Kumar 2213527/2239298 1/84, Vipul Khand, Gomti 9651360447 64, Naveen Bhawan Fax-2235453 Nagar Law J.P. Singh 2213103 /2238108 902, Multistory Bldg. Butler 9559604666 31, Bahukhandi Bhawan 2239369 (Fax) Palace Med., Health & Fam. Wel. Amit Mohan Prasad 2215510 5, NDMR Colony 9454399666 09871955233 401-409 Shastri Bhawan 2239306 V.D. Marg Medical Education Dr. Rajneesh Dubey 2215202 New 8, NDMR Colony V.D. 8874888832 415, Shastri Bhawan 2239524 Marg Lko. M.S.M.E. & Export Navneet Kumar Sehgal 2226115 Tagore Marg, Promotion Vastukala 110-111, C-Block Lok 9415105000 2226116 Mahavidhyalalya Bhawan Namami Gange & Water A-604, CSI Supply/Rural Water Anurag Srivastava 2213184 Tower, Supply/Minor Irrigation & Gomti Nagar, Underground Water Lko. 9953813703 6, Sachiv Bhawan 2238102–2236392(F)

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Designation Name Contact No. Address

National Integration Jitendra Kumar 2213527/2239298 1/84 Vipul 8052247777, Khand Gomti 64, Naveen Bhawan F-2235303 F-2235453 9651360447/9453020977 Nagar Nagar Vikas Deepak Kumar 2215045 A-805 CSI Tower, Gomti 8527577001 101-109 Shastri Bhawan 2237161 Nagar Panchayati Raj Manoj Kumar Singh 2214751 106, B-Block, CSI Tower, Gomti 9871577222 824, Bapu Bhawan 2239467 Nagar Planning Kumar Kamlesh 2238973/2238467 902, Multistory Bldg. Butler 9415194086 210, Yojna Bhawan Fax- 2238967 Palace Programme Imple. Satyendra Kumar Singh 2213174

8765604594 210, Yojna Bhawan 2238456 PWD Nitin Ramesh Gokarn 2234654 Type 6 Qtr. No. 3, Mantri Awas 9968885979 205-209,Vikas Bhawan 2234561 Vibhuti Khand Gomti Nagar Public Enterprises Alok Kumar-I 2226118 10, Gautam Palli 9810589249 108, C-Block Lok Bhawan Relief Commissioner Sanjay Goyal 2238200

9889651263 2nd Floor, Shastri Bhawan 2215011 SAD Mahesh Kumar Gupta 2213452

9161737373 47, Naveen Bhawan 2238065 Social Welfare Manoj Singh 804, CSI Tower, 524-525, Phase-2 5th 2239387 9899022060 Gomti Nagar Floor, Bapu Bhawan

SOP State Integrated Command and Control Centre, Lucknow, Uttar Pradesh 84

Designation Name Contact No. Address Sports Smt. Kalpana Awasthi 2213552 B-304, CSI Tower, Gomti 9717663888 4, Naveen Bhawan 2239768 Nagar Stamp & Regist. Veena Kumari Meena 2214704

9868178283 224-225, Bapu Bhawan 2237157 Transport Rajesh Kumar Singh A-1/88, Vineet 2238674 Khand Gomti 9971017285, 9936800333 501-502 Bapu Bhawan Nagar Tourism 8052247777 Jitendra Kumar 2213527/2239298 1/84, Vipul Khand Gomti 9651360447/9453020977 64, Naveen Bhawan 2235453 (F) Nagar U.P. Reorganisation Jitendra Kumar 2213527/2239298 F-2235303 1/84, Vipul Coordi. 8052247777 64,Naveen Bhawan F-2235453 Khand Gomti 9651360447/9453020977 Nagar Yuva Kalyan Dimple Verma 2214778 1/73G, Vineet Khand Gomti 9910038531 530-532 Bapu Bhawan 2237163 Nagar, Lko.

SOP State Integrated Command and Control Centre, Lucknow, Uttar Pradesh 85

For further information, please contact: The Relief Commissioner

Relief Commissioner’s Oﬃce Government of Uttar Pradesh Secretariat, Annex, Lucknow, 226001 Uttar Pradesh Ph. No: 0522-2238200, email:[email protected]