COVID-19 Workgroup Wednesday, March 18 2 pm CT Workgroup Leads

Abby Lorden, VP & Publisher Angela Diffly Hospitality Technology, MURTEC Co-Founder, RTN Co-Founder, RTN

Patrick Dunphy, CIO, HTNG Workgroup Lead, RTN CallL Format

● Industry-level issue, we are here to help. This call is not intended for sales, political discussion or disparaging remarks.

● Attendees will be muted, use raise hand functionality to be called upon or use chat functionality. ● Call will be recorded and notes will be compiled & shared. ● Majority of the call will used for brainstorming ideas. ● Suppliers - please submit COVID-19-specific resources for restaurants to access. (HT website form) ● Appendix provides additional resources & relevant information. Deck will be made accessible. FluidL Updates

● CDC advises against gatherings of 50 or more for the next eight weeks. ● The U.S. government will postpone the April 15 tax-payment deadline for millions of individuals ● LinkedIn CDC COVID-19 Updates ● All Florida bars, nightclubs to close for at least 30 days amid coronavirus pandemic (3/17)

● Dine-in service has been banned in (3/16):

○ Connecticut ○ New Jersey ○ Illinois ○ New York ○ Indiana ○ Ohio ○ Kentucky ○ Pennsylvania (Montgomery, Delaware, Bucks, Chester ○ Los Angeles and Allegheny counties) ○ Louisiana ○ Rhode Island ○ Maryland ○ Washington state ○ Massachusetts ○ Washington, D.C. ○ Michigan ○ California has closed all bars, nightclubs and wineries in ○ Minneapolis the state. L Headlines L Headlines L Industry Response

● &pizza raises hourly pay $1 and is developing plans to keep staff fully employed even if its stores temporarily close. ● The D.C.-based pizza chain has raised hourly pay $1 and is developing plans to keep staff fully employed even if its stores temporarily close.

● Starbucks eliminated seating beginning March 15 in all of its U.S. and Canada. "Catastrophe pay" to employees with COVID-19. Partnering with Lyra Health to introduce 20 free therapy sessions and more mental health resources for employees.

● Darden rolled out a paid sick leave policy for 180,000 hourly workers.

● McDonald's shuts seating, play areas amid COVID-19 pandemic.

● Chipotle new tamper-evident packaging seal to ensure that food is untouched during transit, and will be offered for free from March 15 to March 31. Announced 3/18 Chipotle expands free delivery with new Uber Eats partnership.

● Panera launching an emergency PTO policy to allow employees to stay home if they are sick or diagnosed with COVID-19.

● Potbelly will seal every delivery bag ordered through its website, Grubhub or DoorDash with tamper-evident stickers

● Postmates Small Business Relief Pilot ● DoorDash: Supporting Local Businesses and Communities in a Time of Need - Through end of April, independent restaurants in the US can sign up for free with DoorDash and Caviar and pay zero commissions for 30 days. ● Grubhub is temporarily suspending collection of up to $100 million in commission payments from impacted independent restaurants nationwide. ● Uber Eats: Supporting the restaurant industry through an uncertain season waived Delivery Fee for 100,000+ independent restaurants across US & Canada. L L L L OpenTable Data

OpenTable Data OpenTable Restaurant Resource Center (real-time updates) ● Community of nearly 60,000 restaurants

● March 15th Data: OpenTable’s Recommendations on How ○ San Francisco -72% to Support Restaurants Through COVID-19

○ Denver -50% ○ Washington -55% ○ Boston -70% ○ New York -69% ○ Seattle -62%

Data shows year-over-year seated diners at restaurants on the OpenTable network across all channels: online reservations, phone reservations, and walk-ins. For year-on-year comparisons by day, we compare to the same day of the week from the same week in the previous year.) LGroup Brainstorm

Safety Employee Relations Evolving Biz Model Disinfecting Best Practices, Sick Leave, Job Security, Mental FOD / Curbside Pick-Up / Catering / Packaging Alterations Health Benefits, New Roles Subscription Services, Cross-Industry Partnerships, Ghost Kitchens

Restaurants Are Adjusting Menus, Adding Quarantine Meals

Labor Management Marketing & Communicating OTHER TOPICS? to Consumers Franchisees, Consumers / Social,

Remote Employees / Remote Device Management

RTNL Membership

RTN SUPPLIER MEMBERSHIP NO-COST RESTAURANT MEMBERSHIP [email protected] COVID-19L Supplier Resources L

Appendix / Resources HelpfulL Articles

● RESTAURANTS-COVID-19 LIVE BLOG (Restaurant Business) ● Restaurant chains closing or moving to off-premise in light of coronavirus (NRN - updated 3/18) ● BE SCRAPPY: HOW RESTAURANTS CAN SURVIVE AS THEIR SALES PLUNGE (Restaurant Business) ● 5 ways Dine Brands is combating traffic declines (Restaurant Dive)

● 10 Ideas to Improve Booking Performance During the Crisis (Milestone) ● States are mandating restaurant closures. Here's 3 ways brands can prepare. (Restaurant Dive) ● The Ultimate Challenge for Restaurants: Surviving the Covid-19 Event (Restaurant Finance Monitor) ● A running list of city and state mandated restaurant closures. Information about the Restaurant Workers Community Foundation non-profit forming a COVID-19 Crisis Relief Fund. Thoughts from Food-X’s Program Director Peter Boddenheimer on how the coronavirus could impact food tech accelerators. A list of software platforms offering up their technologies to ease the new burdens on restaurants. Ongoing coverage of the moves being made to help restaurant and delivery workers. (The Spoon) ● PARTech: Tips for Cleaning POS Terminals, Drive Thru Headsets and Fingerprint Readers RWCFL

Restaurant Workers COVID19 Crisis Relief Fund (RWCF) to:

● Immediately direct money to organizations leading on-the-ground efforts for restaurants. ● To provide zero-interest loans to businesses to maintain payroll during closure or re-open once this crisis has passed. ● To establish a relief fund for individual workers facing economic hardships or health crises as a direct result of COVID-19.

RWCF is compiling an extensive list of resources and links related to the COVID-19 Crisis on its website, and, soon, we will collect data (qualitative and quantitative) from affected workers and restaurant owners so that we can work with local and national leaders to address the systemic issues the COVID19 pandemic has exposed. DiningL Bonds

● CAMPAIGN: "Dining Bonds." A team of restaurant industry veterans led by HP-PR and Hall PR have set

into motion a nationwide initiative to help get funds into the hands of restaurants now. These bonds work just like savings bonds, where guests can purchase a bond at a value rate today, to be redeemed for full face value in the future.

● The dining bonds are being offered by participating restaurants across the country at a suggested savings of 25 percent when purchased. For example, a $100 bond will sell for $75 and would be redeemed for full value on or after the redemption date, typically 30 – 60 days after purchase. ● www.supportrestaurants.org allows diners to search for and connect with participating restaurants while also letting restaurants sign onto the program. Transactions can then be handled directly between customer and restaurant, with individual restaurants setting their own terms and conditions and fulfilling the transactions. L Starbucks

● Eliminated seating beginning March 15 in all of its U.S. and Canada. ● Temporarily closed company-owned stores in high-social gathering areas, such as malls and universities, and temporarily closed or reduced operating hours in

communities with high volumes of COVID-19 cases.

● "Catastrophe pay" to employees who are diagnosed with or exposed to COVID-19, Starbucks President Rossann Williams wrote in a letter to employees. Full catastrophe pay covers 14 days, but Starbucks will make additional pay replacements of up to 26 weeks if employees are still unable to return to work.

● Starbucks partnering with Lyra Health to introduce 20 free therapy sessions and more mental health resources for employees. L Darden

● Darden, parent company of Olive Garden, Longhorn Steakhouse and Cheddar's Scratch Kitchen, rolled out a paid sick leave policy for 180,000 hourly workers who did not previously have it. ● Employees will earn an hour of sick leave for every 30 hours worked, while new employees will be able to start using accrued sick leave after 90 days on the job. ● This is a permanent benefit the company had been developing for some time, but the rollout was accelerated in response to the COVID-19 outbreak. L McDonald’s

● McDonald’s closing dining rooms, shifting to drive-thru, carryout, delivery. ● Will pay any quarantined corporate-owned restaurant workers two weeks sick leave. The new policy only covers 5% of the chain's U.S. restaurants.

● McDonald's company stores and many of its franchisees already have an existing policy where full- and part-time crew members can earn up to five days of paid time off each year.

● McDonald’s Corp. said early Tuesday (3/17) that it may defer franchisee rent payments for a time to help them get through a period in which their sales are expected to slump badly as restrictions to stem the spread of coronavirus take hold around the globe. L Chipotle

● Chipotle is amplifying messaging around its delivery tracker, which provides step-by-step real-time updates and went live in Q4 2019, so customers can follow their meals from the restaurant to their locations, in response to coronavirus. ● Customers can also leave special instructions for delivery in the Chipotle app and Chipotle.com to limit direct contact. ● Deliveries will use a new tamper-evident packaging seal to ensure that food is untouched during transit, and will be offered for free from March 15 to March 31. L Panera

● Launching an emergency PTO policy to allow employees to stay home if they are sick or diagnosed with COVID-19.

● Preparing to implement contactless delivery and has procedures in place to

temporarily close restaurants for deep cleaning. ● The company has also restricted air and rail travel for employees and created procedures to assess workers fitness to return to work. DoorDashL

● DoorDash: Supporting Local Businesses and Communities in a Time of Need

● Commission relief and marketing support for new and existing DoorDash partner restaurants to help them generate up to $200 million in additional sales this year: ● Beginning today and continuing through the end of April, independent restaurants in the United States can sign up for free with DoorDash and Caviar and pay zero commissions for 30 days. This is not a deferral of fees, nor will merchants be asked to pay anything back. ● For all existing DoorDash partners, restaurants will pay no commission fees on pickup orders so customers can spend less time in the store. We are also providing additional commission reductions for eligible merchants that are already on DoorDash. ● We’re adding more than 100,000 independent restaurant partners to DashPass — our subscription program which offers $0 delivery for consumers — for free. Merchants on DashPass see higher sales, which are critical to helping restaurants through this difficult period. We’re also reducing commissions for those merchants already on DashPass, and providing all Caviar restaurants with the opportunity to participate in a $0 delivery fee program. ● Lastly, we are earmarking up to $20 million in merchant marketing programs to generate more revenue for restaurants that are already on DoorDash.** GrubhubL

● In collaboration with the mayors of large cities across the United States, Grubhub is temporarily

suspending collection of up to $100 million in commission payments from impacted independent restaurants nationwide.

● Grubhub’s initiative will provide immediate and substantial cash flow relief to qualified

independent restaurants — restaurants that make up the majority of Grubhub’s 350,000-plus restaurant community and drive more than 80% of the company’s orders. ● Grubhub partnered with Lightfoot and the mayors of Atlanta, Boston, New York, San Francisco, Seattle and Portland to devise a way to help struggling restaurants and workers weather the business downturn. ● There were few details about how Grubhub’s disaster relief fund will be used to help restaurant employees and drivers. The company is still working with local city officials to identify organizations that can make best use of the funds. UberL Eats

● Supporting the restaurant industry through an uncertain season

● Waived the Delivery Fee for 100,000+ independent restaurants across US & Canada. Daily targeted marketing

campaigns—both in-app and via email—to promote delivery from local restaurants, especially those that are new to the app.

● Restaurants can opt into daily payments on all Uber Eats orders, rather than typical weekly billing cycle. ● Health and safety: Educating users about how to request deliveries be left on their doorsteps, and have shared CDC guidance to restaurants to ensure all orders are sealed in tamper-evident packaging. ● Continued support Uber delivery people and drivers both financially in the event of a COVID-19 diagnosis or exposure, and while they’re on the road by delivering sanitization products to keep themselves and their

vehicles clean. ● 300,000 free meals on Uber Eats to first responders and healthcare workers in US and Canada, in coordination with local and state and provincial governments. PostmatesL

● Small Business Relief Pilot

We have unveiled a pilot program for small businesses to more easily use our platform. In a time where brick and mortar business owners are seeing a decline in foot traffic, this program will

temporarily waive commission fees for businesses in the SF Bay Area. Any interested SF-Bay Area

merchant can visit https://postmates.com/partner to establish an account, and start delivering without any additional cost during this pilot. We are also in conversations with restaurant associations and city governments around the country to assess how to build on this and support our local restaurant corridors. ● If your city is interested in exploring a similar pilot please reach out to [email protected]. Thank You