Integrated urban mobility 2 Integrated urban mobility KEOLIS DOWNER • • • • • Why Keolis Downer? operational excellence. while ensuringday-to-day their visionforthefuture to understandanddeliver public transportauthorities worked alongsideAustralian Since 2009,Keolis Downerhas management firms. and Downer, oneofAustraliaandNewZealand’s leadingengineeringandinfrastructure Keolis Downerisajoint-venturebetweenKeolis, aworldleaderinpassengertransport, finite resources. and balancing theuseof delivering value-for-money needs ofpassengers while expectations andchanging networks thatmeetthe urban publictransport that deliversoptimised We haveNeolis,aprocess transport theirfirstchoice. catered forandmakingpublic entire door-to-doorjourneyis ensuring ourcustomer’s We capabilities ofDowner. management androllingstock the engineering,asset capability ofKeolis with the planningandoperating life insightbycombining We haveuniquewhole-of- New Zealand. networks inAustraliaand deep knowledgeoftransport transport operationswitha We combineworld-class public transport. operator ofmulti-modal We areAustralia’slargest think like apassenger, networks incitiesandregions. develop andoperatetransport capacity allowsustoplan, proven networkplanning operational expertise and Keolis Downer’smulti-modal choice fortravellers. transport tobeingthefirst experience thatelevates public provide aqualityofcustomer However, ouraspirationisto role toplayinmoderncities. mass transit,haveanimportant walking totheprivatecarand All modesoftransport,from mobility right. the challengeofgettingurban cities hasaddednewurgencyto and tolarger, morecomplex The trendtowardsurbanisation the firstchoice We make publictransport • • • interaction andengagement. via openandhonest customers andemployees partnerships withour We valuelongterm for morethantwodecades. greenfield railway inAustralia We havedeliveredtheonly passengers want. growth bydeliveringwhat We deliverpatronage support theevolutionofcities. way peoplechosetotraveland networks wecanchangethe Through transformingtransport customers’ ambitions’. clients’ expectations andour allows ustocomplementour network augmentationplanning fare policyandcollection and customerinformation, Our insighttojourneyplanning planners andwayfinding. and otherdevices,journey applications, onsmartphones through theroleoftransport every stepoftheway We travelwithourcustomers journey fromdoor-to-door. them oneverystepoftheir customer’s shoestowalkwith We placeourselves inour becoming anurbanintegrator. evolve to the transport operator role willnaturally continueto as ajourneyintegrator. This mode totake abroaderview has movedbeyondasingle Our roleasatransportoperator transport networks through integrated to-door experience We deliveradoor- Through partnerships with “We are a proud industry leader other industry leaders and the in workforce diversity, most use of big data, we can create particularly in promoting the powerful new ways to ensure role of women within the our customers are informed transport sector.” through-out their journey. The community should be “Customers do not think about confident to use our services modes of transport, only their because they are safe, meet door-to-door journey.” their transit needs and are delivered in a manner By thinking beyond the that is commercially and bounds of a single mode of environmentally sustainable. transport we are able to help the community to make an informed decision about how of and when to travel to ensure a 18.5% simple, seamless, comfortable our employees and confident journey. at Yarra Trams We will leave a are women positive legacy We are focused on delivering sustainable outcomes that leave a positive legacy for our community. As a foundation, we deliver Zero Harm, ensuring no harm comes to our people, our customers and our community. Our determination goes further to ensure we can deliver a real and lasting positive change to Every passenger the communities within which we operate. We will do this should feel as though through engaging with the community and our customers the network was built to deliver a transport solution that both meets their needs and with them in mind. wants, as well as supporting the vision for the future of the city. 4 Integrated urban mobility WORLD’S LARGESTLIGHTRAILNETWORK reason totravel. our customers whatevertheir transport the firstchoicefor We strivetomake public in the world. complex transportnetworks of thelargestandmost bus services,creatingone connections withtrainand alone. Trams providevital However, tramsdonotwork and choices. and educationalopportunities employment, social,cultural connecting Melbournianswith inner suburbanresidents, mode ofpublictransportfor Yarra Trams istheprimary outer suburbs. inner cityorconnectingthe livable city, whetherinthe tourists oftheworld’smost service totheresidentsand The networkisanessential each year. more than200millionpeople Trams isaheavylifter, moving to thewaypeopletravel.Yarra the cityitisalsofundamental fundamental totheidentityof While thetramnetworkis of Melbournians. in thecityandhearts network wehaveacriticalrole custodian oftheYarra Trams face ofMelbourne.Asthe To theworld,tramsare rail in16citiesonthreecontinents. world’s largestlightrailoperator. TheGroupoperateslight Through Keolis Groupwebringtheexperience ofbeingthe 8am and9am onweekdays.” moving throughitbetween intersection with186trams being theworld’sbusiesttram Street andCollins network withSwanston largest andoldesttram “Yarra Trams istheworld’s the network. select infrastructureacross at Prestonandtheupgradeof renewal oftheheritagedepot out oftheE-Classtram, network throughtheroll- in themodernisationof overseen amajorinvestment Victorian Government,wehave quality. Working withthe to deliveringengineering customer-orientated approach management toensurea a viewoftechnicalasset major focus.We havebrought of thenetworkassetsisa in theworld,stewardship operating electrictramway As theoldestcontinually our Yarra Trams operation. developed foranddeliveredby philosophy, whichwasfirst of ourThinkLike aPassenger mind. Thatistheveryessence service isdesignedwiththemin every customerfeelsthatour the diversityofpassengers, It iscrucialtousthatdespite SNAPSHOT
• 450+ trams; • 2,200 employees; • 250km of track; • 35,000 weekly services; and • 180 million passengers a year.
Transport is the foundation of modern cities and economies. We create communities by bringing people together and connecting people to jobs and businesses. REVITALISING CITIES • • • • • • • SNAPSHOT transport use. 25% increaseinpublic highway congestion; and 5% reductionin 1,726 weekly services; a year; 6.5+ millionpassengers 150 employees; 14 lightrailvehicles; Broadbeach South; Hospital to Coast University 16 stationsfromGold the project. through thevariousstagesof community andstakeholders providing acommon-facetothe and serviceplanning,while the early stagesofproject vital operationaladviceduring have beenabletoprovide private partnership(PPP),we Through theuseofapublic future stages. Planning isunderwayonfurther 2018 Commonwealth Games. and willbeopenaheadofthe three levelsofgovernment a partnershipbetweenthe has alsobeenfundedthrough the privatesector. Stage2 levels ofgovernmentplus contributions fromthree transport projectwithfunding It isalsothefirstpublic Australia’s sixthlargestcity. for thefamouscoastlineand G:link isanewtransportspine greenfield site. in Australiaandthefirsta (G:link) isthenewestlightrail The GoldCoastlightrail to newinvestmentandtheeconomicreboundofregion. introduction oflightrailtotheGoldCoasthasbeenintegral where peopleliveandwork,theirspendinghabits.The Modern, highcapacitytransportshapescities,influencing Over and punctuality reliability TRANSFORMATION ANDRENEWAL SUPPORTING URBAN Image supplied by TransLink. by supplied Image 99% social isolation. in urbanspacesandaddress land-use, promoteactivity we areabletofacilitateplanned commitment tosustainability, public transportandour our provisionofhighquality in ourmajorcities.Through for futurepopulationgrowth transport isthekey toproviding Better integrated,multi-modal our communities. isolation arecreatingstrainson climate changeandsocial new challenges.Congestion, As ourcitiesgrowweencounter between $50,000-$80,000.” as aresult ofthelightrail the changeinpropertyvalues industry estimatesplacing alone. Withsomeproperty was investedinBroadbeach operation, morethan$6billion ”During thefirst12monthsof urban growthandrenewal. laid thebedrockforaperiodof tourist strip,thelightrailhas solution forthecarcongested As wellasamasstransit
7 Integrated urban mobility 8 Integrated urban mobility CONNECTING COMMUNITIES transport network. realise asharedvisionforthe and toworkcollaboratively to customers andthecommunity commitment tounderstandour We prideourselves onour and regions. in lowerdensity, outersuburbs provide analternative tothecar public transportservicesand in urbanareas,ensurereliable growth ofpublictransportusage operations, busescansupport mature networkplanningand of thecommunity. Through changing needsandexpectations transport networkmatchesthe an opportunitytoensurethe The flexibility ofbusesprovides and sportingpursuits. shopping, employment,cultural their friendsandfamily andto networks andconnectpeopleto also feedintotramandtrain of anend-to-endjourney. They and oftenprovidethe‘lastmile’ that isclosesttothecommunity network. Theyarethemode modal publictransport Buses aretheglueinamulti- the world withover23,000vehicles. operators inAustralia.Keolis Downerisoneofthelargestbus, coachandBRT operatorsin We areoneoftheworld’slargestandmostsuccessfulbus,coachon-demandtransport part oftheirdaily journey. choose tomake publictransport fundamental toensuringpeople operational excellence is of consistentday-to-day understand thatthedelivery is thefirststep,howeverwe Network planninganddesign money andcustomerservice. patronage growth,value-for- urban renewal,publictransport deliver governmentaimsfor the foundationofinitiativesto operate newnetworkshasbeen Our capabilitytodesignand North America andAustralia. being usedacrossEurope, is proven.Withourcapacity Our networkplanningcapacity expectations ofourclient. the communityand matched totheneedsof world-class transportnetworks knowledge andtodevelop tool allowsustolocaliseour The Neolisnetworkplanning transport networks. best practiceformodern to developandinstitutionalise patterns, wehavebeenable lifestyles andmobility unique researchintochanging Through Keoscopie, our in 4States 1,100 More than months afterthelaunch. this serviceinthefirsttwo More than6,000peopleused transport network. and themultimodalpublic ´eco-friendly´ areaofthecity connection betweenanew France, in2016andensures the secondlargestcityin The firstonestartedin Lyon, last mileconnectivity. shuttles toensurethisfirstand the worldusingautonomous We haveseveraltrialsaround people tousepublictransport. mile iskey tobringingmore The firstandlastconnectivity seamless, fromdoor-to-door. to ensurethatajourneyis a singlemodeoftransport customers andtolookbeyond anticipating theneedsofour Our teamiscommittedto buses SNAPSHOT
PATHTRANSIT • Major Western Australian metropolitan bus operator; • Operates route and school bus services in Greater Perth; • 359 buses; and • 5 depots.
SOUTHLINK • Major South Australian metropolitan bus operator; • Operates route and school bus services; • 334 buses; and • 7 depots.
LINKSA • Large bus and coach operator in regional South Australia and beyond; • Provider of a range of transport services including route, school, special bus and on- demand services; • 141 buses; and • 4 depots.
HORNIBROOK BUSLINES • Major Metropolitan bus operator in Greater Brisbane; • Major provider of route and school bus services; • 91 buses; and • 4 depots. INTEGRATING
PUBLIC TRANSPORT
MODES
SNAPSHOT
• Newcastle is the first multimodal contract to be delegated to a private operator in Australia; • 174 buses; • 2 depots; • 2 ferries; and • Light rail to commence in 2019. their needs. them withservicestailoredto way theywant,andprovide We wantpeopletotravelthe and viableoptionforall.” public transportanattractive convenient servicesthatmake delivering fast,frequentand city andactivitycentresby connections betweenthe “We aim toimprove in 2019,lightrail. buses, ferriesand,commencing Transport brand,weoperate 2017. UndertheNewcastle transport networkon1July took thekeys tothepublic In Newcastle,Keolis Downer experience canbedelivered. door-to-door publictransport improved andaseamless, the customerexperience is supports easyinterchange, provision ofinfrastructurethat passenger information,and harmonisation, improved other. Throughtimetable modes connectwitheach rethinking howtransport Integrated transportisabout modes oftravel. Integrated transportisthemosteffectivewaytodeliverpublicacrossmultiple SEAMLESS JOURNEYS vastly improvedexperience. to providepassengerswitha connecting timesarealldesigned last services,headwaysand modes includingfirstand Better coordinationbetween periods incertainareas. be introducedduringoffpeak On-demand serviceswillalso increased operatinghours. covering moregroundacross service offering,withbuses Government toimprovethe stakeholders andtheNSW with thecommunity, key In Newcastle,weareworking maximum efficiency. satisfaction anddelivering while alsoincreasingcustomer meets theneedsofpassengers a publictransportnetworkthat services, withaviewtocreating corridors forhigherfrequency is beingusedtoidentify key Our uniqueNeolismethodology consultation program. an extensive community stakeholders byimplementing local communitiesand key a collaborativeapproachwith To achievethiswehaveadopted of light rail Preparing forthearrival and unplanned events. to efficiently manageplanned another wherepossible,inorder have theabilitytosupportone The variousmodesshouldalso light rail’slaunch.” the abilitytoremainasisafter during constructionwork,with resilient designthatcancope community, weaimtocreatea “To minimisechanges forthe construction commencing. transport networkaheadof service improvementstothe successfully, wemake To introducelightrail rail operations. extended morethan20light 15 years,wehavelaunchedor all overtheworld.Inpast launching newlightrailservices Keolis hasextensive experience
11 Integrated urban mobility Keolis Downer Level 3, T1 , Triniti Business Campus 39 Delhi Road, North Ryde, NSW 2113, Australia E: [email protected] www.keolisdowner.com.au 082017.02