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KEOLIS DOWNER • • • • • Why Keolis Downer? Operational Excellence

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KEOLIS DOWNER • • • • • Why Keolis Downer? Operational Excellence Integrated urban mobility KEOLIS DOWNER Keolis Downer is a joint-venture between Keolis, a world leader in passenger transport, and Downer, one of Australia and New Zealand’s leading engineering and infrastructure management firms. Since 2009, Keolis Downer has • We deliver patronage Our insight to journey planning worked alongside Australian growth by delivering what and customer information, public transport authorities passengers want. fare policy and collection and to understand and deliver network augmentation planning • We have delivered the only their vision for the future greenfield railway in Australia allows us to complement our while ensuring day-to-day for more than two decades. clients’ expectations and our operational excellence. customers’ ambitions’. • We value long term Through transforming transport Why Keolis Downer? partnerships with our customers and employees networks we can change the • We are Australia’s largest via open and honest way people chose to travel and operator of multi-modal interaction and engagement. support the evolution of cities. public transport. • We combine world-class We make public transport We deliver a door- transport operations with a the first choice to-door experience deep knowledge of transport The trend towards urbanisation through integrated networks in Australia and and to larger, more complex transport networks New Zealand. cities has added new urgency to Our role as a transport operator • We have unique whole-of- the challenge of getting urban has moved beyond a single life insight by combining mobility right. mode to take a broader view the planning and operating All modes of transport, from as a journey integrator. This capability of Keolis with walking to the private car and role will naturally continue to the engineering, asset mass transit, have an important evolve to the transport operator management and rolling stock role to play in modern cities. becoming an urban integrator. capabilities of Downer. However, our aspiration is to We place ourselves in our • We think like a passenger, provide a quality of customer customer’s shoes to walk with ensuring our customer’s experience that elevates public them on every step of their entire door-to-door journey is transport to being the first journey from door-to-door. catered for and making public choice for travellers. We travel with our customers transport their first choice. Keolis Downer’s multi-modal every step of the way • We have Neolis, a process operational expertise and through the role of transport that delivers optimised proven network planning applications, on smartphones urban public transport capacity allows us to plan, and other devices, journey networks that meet the develop and operate transport planners and wayfinding. expectations and changing networks in cities and regions. needs of passengers while delivering value-for-money Integrated urban mobility and balancing the use of 2 finite resources. Through partnerships with “We are a proud industry leader other industry leaders and the in workforce diversity, most use of big data, we can create particularly in promoting the powerful new ways to ensure role of women within the our customers are informed transport sector.” through-out their journey. The community should be “Customers do not think about confident to use our services modes of transport, only their because they are safe, meet door-to-door journey.” their transit needs and are delivered in a manner By thinking beyond the that is commercially and bounds of a single mode of environmentally sustainable. transport we are able to help the community to make an informed decision about how of and when to travel to ensure a 18.5% simple, seamless, comfortable our employees and confident journey. at Yarra Trams We will leave a are women positive legacy We are focused on delivering sustainable outcomes that leave a positive legacy for our community. As a foundation, we deliver Zero Harm, ensuring no harm comes to our people, our customers and our community. Our determination goes further to ensure we can deliver a real and lasting positive change to Every passenger the communities within which we operate. We will do this should feel as though through engaging with the community and our customers the network was built to deliver a transport solution that both meets their needs and with them in mind. wants, as well as supporting the vision for the future of the city. WORLD’S LARGEST LIGHT RAIL NETWORK Through Keolis Group we bring the experience of being the world’s largest light rail operator. The Group operates light rail in 16 cities on three continents. To the world, trams are the It is crucial to us that despite face of Melbourne. As the the diversity of passengers, custodian of the Yarra Trams every customer feels that our network we have a critical role service is designed with them in in the city and in the hearts mind. That is the very essence of Melbournians. of our Think Like a Passenger philosophy, which was first While the tram network is developed for and delivered by fundamental to the identity of our Yarra Trams operation. the city it is also fundamental to the way people travel. Yarra As the oldest continually Trams is a heavy lifter, moving operating electric tramway more than 200 million people in the world, the stewardship each year. of the network assets is a major focus. We have brought The network is an essential a view of technical asset service to the residents and management to ensure a tourists of the world’s most customer-orientated approach livable city, whether in the to delivering engineering inner city or connecting the quality. Working with the outer suburbs. Victorian Government, we have Yarra Trams is the primary overseen a major investment mode of public transport for in the modernisation of the inner suburban residents, network through the roll- connecting Melbournians with out of the E-Class tram, the employment, social, cultural renewal of the heritage depot and educational opportunities at Preston and the upgrade of and choices. select infrastructure across the network. However, trams do not work alone. Trams provide vital “Yarra Trams is the world’s connections with train and largest and oldest tram bus services, creating one network with Swanston of the largest and most Street and Collins Street complex transport networks being the world’s busiest tram in the world. intersection with 186 trams moving through it between We strive to make public 8am and 9am on weekdays.” transport the first choice for Integrated urban mobility our customers whatever their 4 reason to travel. SNAPSHOT • 450+ trams; • 2,200 employees; • 250km of track; • 35,000 weekly services; and • 180 million passengers a year. Transport is the foundation of modern cities and economies. We create communities by bringing people together and connecting people to jobs and businesses. REVITALISING CITIES SUPPORTING URBAN TRANSFORMATION AND RENEWAL Modern, high capacity transport shapes cities, influencing where people live and work, and their spending habits. The introduction of light rail to the Gold Coast has been integral to new investment and the economic rebound of the region. The Gold Coast light rail As well as a mass transit SNAPSHOT (G:link) is the newest light rail solution for the car congested in Australia and the first in a tourist strip, the light rail has • 16 stations from Gold greenfield site. laid the bedrock for a period of Coast University urban growth and renewal. G:link is a new transport spine Hospital to for the famous coastline and ”During the first 12 months of Broadbeach South; Australia’s sixth largest city. operation, more than $6 billion was invested in Broadbeach • 14 light rail vehicles; It is also the first public alone. With some property • 150 employees; transport project with funding industry estimates placing contributions from three • 6.5+ million passengers the change in property values levels of government plus a year; as a result of the light rail of the private sector. Stage 2 between $50,000-$80,000.” • 1,726 weekly services; has also been funded through • 5% reduction in a partnership between the As our cities grow we encounter highway congestion; and three levels of government new challenges. Congestion, and will be open ahead of the climate change and social • 25% increase in public 2018 Commonwealth Games. isolation are creating strains on transport use. Planning is underway on further our communities. future stages. Better integrated, multi-modal Through the use of a public transport is the key to providing private partnership (PPP), we for future population growth have been able to provide in our major cities. Through vital operational advice during our provision of high quality the early stages of project public transport and our and service planning, while commitment to sustainability, providing a common-face to the we are able to facilitate planned community and stakeholders land-use, promote activity through the various stages of in urban spaces and address the project. social isolation. Over 99% reliability and punctuality Integrated urban mobility Image supplied by TransLink. 7 CONNECTING COMMUNITIES We are one of the world’s largest and most successful bus, coach and on-demand transport operators in Australia. Keolis Downer is one of the largest bus, coach and BRT operators in the world with over 23,000 vehicles. Buses are the glue in a multi- Through Keoscopie, our Our team is committed to modal public transport unique research into changing anticipating the needs of our network. They are the mode lifestyles and mobility customers and to look beyond that is closest to the community patterns, we have been able a single mode of transport and often provide the ‘last mile’ to develop and institutionalise to ensure that a journey is of an end-to-end journey.
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