JENNIFER N. PIC

SUMMARY Ms. Pic is a talented training and development specialist with six years of applied experience in private and public sector, and academic work environments. Her areas of specialization include instructional design and development (classroom and e-learning); facilitation; evaluation and measurement of training programs; and project management. One of her key strengths as a human resource development professional is her own personal growth, which helps her stay abreast of industry trends. She regularly attends virtual webinars, reads books and online resources, and is currently working towards her doctoral degree in instructional design.

EDUCATION George Mason University – Fairfax, Virginia  Doctor of Philosophy in Education (expected 2015)  Specialization: Instructional Technology (Instructional Design)

James Madison University – Harrisonburg, Virginia  Master of Science in Education, Adult Education/Human Resource Development  Concentration: Evaluation & Measurement

James Madison University – Harrisonburg, Virginia  Bachelor of Arts, Psychology (with Distinction), Cum Laude  Minor: Human Resource Development

EMPLOYMENT EXPERIENCES IN HUMAN RESOURCE DEVELOPMENT CARNEY, INC., Performance Solutions Designer – August 2012-Present  Designs interactive multimedia courses in order to meet the needs of Government clients  Writes design documents to reflect the training need and provide an overview of the proposed training solution  Creates course outlines and storyboards in order to accurately convey the course design (content, visuals, animations, audio, etc.) to digital artists, programmers, voice talents, and other members of the production team  Currently designing and developing virtual social learning activities that build upon a synchronous and asynchronous leadership program

APPLE FEDERAL CREDIT UNION, eLearning Specialist – September 2009-July 2012  Designed, developed, maintained, and improved instructor-led and web-based courses  Worked with internal clients to gather data (needs assessment) and identify requirements for course development

1  Wrote reports and design documents to reflect performance data and recommend training-based solutions  Developed interactive web-based training courses and assessments using well- known software including Articulate Suite and Adobe Captivate  Managed the learning management system by acting as primary point of contact for the vendor, being the internal expert on functionality, and regularly completing administrative tasks; managed LMS RFP process  Facilitated instructor-led classes as needed, including new employee orientation and soft skills courses  Provided feedback to management on the integration of e-learning technology into departmental and organizational strategies

ARISE VIRTUAL SOLUTIONS, INC., Instructional Designer – July 2007-August 2009  Engaged in management, design and delivery of 200+ e-learning courses for a diverse client portfolio, including Fortune 10, international consumer electronics retailers, national electric utilities and multiple clients  Responsibilities included:  Scoping, estimating and business case analysis for all curriculum development initiatives  Client and internal curriculum development and deployment  Contract management, invoicing, legal contracts and project management  E-learning vendor technology platform management  Closed-loop, continuous improvement assessment and curriculum update

TRAINING & DEVELOPMENT, James Madison University, Graduate Assistant – August 2006-May 2007  Researched and collected qualitative data on administrative assistant competencies in order to develop a competency model and create a future training program  Designed and developed an online training course on completing the Federal I-9 form  Analyzed, re-designed, and implemented reaction survey instrument  Conducted extensive learning evaluation project of a leadership training workshop  Designed and developed with group members a diversity in customer service training workshop

CURRENT PROFESSIONAL AFFILIATIONS  Member, E-learning Guild 2006-present  Member, International Society for Performance Improvement 2007-present

RELATED COURSEWORK INSTRUCTIONAL DESIGN  The Nature and Process of Design, George Mason University (Fall 2012)  Design and Implementation of Technology-Based Learning Environments, George Mason University (Spring 2012)

2  Analysis and Design of Technology-Based Learning Environments, George Mason University (Fall 2011)  Advanced Instructional Design, George Mason University (Spring 2011)  Introduction to Instructional Design, George Mason University (Summer 2010)  Instructional Design, James Madison University (Spring 2007)  Performance Analysis & Needs Assessment, James Madison University (Fall 2006)  Learning in Adulthood, James Madison University (Fall 2006)

PROJECT MANAGEMENT  Fundamentals of Successful Project Management, Skillpath (December 2010)  Project Management for Instructional Designers (December 2009)  Introduction to Project Management, Florida Atlantic University (July 2009)

DATA COLLECTION AND ANALYSIS  Development and Validation of Assessment Scales, George Mason University (Summer 2012)  Qualitative Research Methods, George Mason University (Spring 2012)  Quantitative Research Methods, George Mason University (June 2011)  Program Evaluation and Measurement, James Madison University (Spring 2007)  Measurement Theory, James Madison University (Spring 2007)  Data Management, James Madison University (Fall 2006)

SOFTWARE KNOWLEDGE  Adobe Acrobat, Adobe Captivate, Adobe Connect, Adobe Dreamweaver, Adobe Photoshop Elements, Adobe Premiere Elements, Adobe SoundBooth, Articulate Suite, Centra, ePath Learning Management System, iLinc, Inspiration, Microsoft Office (Excel, Word, PowerPoint, Publisher, Visio), Saba Learning Management System, Snag-It, SumTotal Learning Management System

ADDITIONAL INFORMATION  Portfolio of instructional design projects available upon request

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