Greater Manchester On Call/Major Incident Contacts Directory
Some of the generic e-mail addresses provided in this Directory may not be monitored on a 24/7 basis, or are activated only when Incident Coordination Centres are operational. A telephone call may be required as initial contact. Please refer to the specific organisation entry for further information.
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Contents Greater Manchester ...... 1 On Call/Major Incident Contacts Directory ...... 1 NWAS ...... 4 GM HSCP ...... 4 NHS England ...... 4 BARDOC ...... 5 Bolton CCG ...... 5 Bolton NHS Foundation Trust ...... 6 Bridgewater Community Healthcare ...... 6 Bury CCG ...... 6 Greater Manchester Mental Health NHS Foundation Trust ...... 7 Greater Manchester Shared Services Resilience Team...... 8 Greater Manchester Shared Services Resilience Team...... 8 GTD Healthcare ...... 8 Heywood, Middleton & Rochdale CCG ...... 8 Manchester CCG...... 8 Manchester University Foundation Trust ...... 9 Manchester University Foundation Trust – Wythenshawe Hospital ...... 9 Mastercall ...... 9 North West Boroughs ...... 10 Oldham CCG ...... 10 Northern Care Alliance NHS Group ...... 10 Pennine Care ...... 11 Salford CCG ...... 12 Stockport CCG ...... 12 Stockport Foundation Trust ...... 12 Tameside & Glossop CCG ...... 13 Tameside & Glossop Integrated Care Foundation Trust ...... 13 The Christie ...... 13 Trafford CCG ...... 14 Wigan CCG ...... 14 Wrightington, Wigan & Leigh Foundation Trust ...... 14
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Greater Manchester Local Authorities ...... 14 External and Partner Agencies ...... 16 Other NHS Organisations ...... 22
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Organisation Working Hours Out of Hours Incident Co-ordination Centre/ Incident Control Room Notes
NWAS North West Ambulance 0345 113 00 99 Option 1 Service (NWAS) Primary 24/7 contact number Initial point of contact for GM Health and Social Care Partnership on-call response
GM HSCP GMHSCP 1st On call 0345 113 00 99 Option 1 0113 825 0700 Direct contact for major (Tactical Commander) Ask for NHSE GM 1st On Call emergencies only Email: [email protected]
Activated only if ICC is operational GMHSCP 2nd On Call 0345 113 00 99 Option 1 (Strategic Commander) Ask for NHSE GM 2nd On Call
NHS England NHS England & NHS 0345 113 00 99 Ask for NHS England North Primary Contact: 0113 825 4638 Improvement (North West Regional Team On-Call” Primary Email: [email protected] West) Secondary Contact: 0113 82 54615/0113 82 53725 Secondary Email: [email protected] NHS England and Improvement Cheshire and Merseyside on call director will be covering the whole North West region and will contact Lancashire & South Cumbria/Greater Manchester colleagues accordingly.
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Organisation Working Hours Out of Hours Incident Co-ordination Centre/ Incident Control Room Notes
NHS Communications 07736 484 533 - 24/7 (NHSE North West) [email protected] NHS Property Services 0800 085 3015
NHS Blood and 0845 850 0911 Transplant National Critical Incident Manager
BARDOC GP OOH - Bolton/Bury/HMR BARDOC 0161 763 8547 Tel: 0161 763 8547 Backup numbers 0161 763 Email: [email protected] 4242, 01204 463 999, and 0161 778 2820.
Last backup is CEO mobile number 07738 642077
Bolton CCG Bolton CCG 0345 113 00 99 Option 1 Ask for Bolton Tel: 01204 463 987 Director On Call 01204 463 983 01204 463 986 01204 463988 Fax: 01204 462 048 Email: [email protected]
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Organisation Working Hours Out of Hours Incident Co-ordination Centre/ Incident Control Room Notes
Bolton NHS Foundation Trust Acute & Community – Bolton
Bolton Hospital NHS To Contact Senior Manager on Call: Monitored only when Control Room activated Satellite Phone: 00870- Foundation Trust Switchboard: 01204 390 390 Tel: 01204 390 470 7722-18963 Only activated in event of MAJOR INCIDENT NOTIFICATION 01204 390 390 Ex 3921 telecoms failure NUMBER: 01204 524 394 01204 390 390 Ex 3920 Fax: 01204 390 652 Email: [email protected]
Bridgewater Community Healthcare Bridgewater Community North West Boroughs Switchboard: 01925 The Trust has a number of control rooms. When an incident Healthcare NHS 664000 occurs the location will be notified via command and Foundation Trust (Ask for Bridgewater Senior Manager on control arrangements (For services provided by call) the trust within Greater Manchester i.e. children’s community services in Oldham, community dental services in Bolton, Stockport, Tameside & Glossop, Trafford and Wigan)
Bury CCG
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Organisation Working Hours Out of Hours Incident Co-ordination Centre/ Incident Control Room Notes
Bury CCG 0345 113 00 99 Option 1 Tel: 0161 762 1576 Ask for Bury CCG Director On Call [email protected]
Greater Manchester Mental Health NHS Foundation Trust Mental Health – Bolton/Manchester/Salford/Trafford/secure site for GM at Prestwich Greater Manchester 0161 773 9121 0161 773 9121 Incident Coordination Centre direct contact details (only Mental Health NHS (Ask for Gold (Ask for Silver used when ICC is activated) Foundation Trust Strategic Tactical On-Call) Command) Tel: 0161 358 2031 Email: [email protected]
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Organisation Working Hours Out of Hours Incident Co-ordination Centre/ Incident Control Room Notes
Greater Manchester Shared Services Resilience Team All GM CCG’s Greater Manchester Email: Do not operate out Shared Services [email protected] of hours
Resilience Team
GTD Healthcare GP Out of Hours – Manchester/Oldham/Tameside & Glossop Go to Doc 0161 337 3465 0161 934 2820 Tel: 0161 337 3465 (in hours) (Ask for Chief (Ask for Senior Tel: 0161 934 2820 (out of hours) Executive) Manager on Call) Email: [email protected]
Heywood, Middleton & Rochdale CCG Heywood, Middleton 0345 113 00 99 Option 1 Tel: 01706 517 788 and Rochdale CCG (Ask for the HMR CCG Director on-call) [email protected]
Manchester CCG NHS Manchester CCG 0345 113 00 99 Option 1 0161-765-4017 (teleconference phone) (ask for Manchester CCG on-call) Email: [email protected]
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Organisation Working Hours Out of Hours Incident Co-ordination Centre/ Incident Control Room Notes
Manchester University Foundation Trust Acute & Community - Central Manchester/Trafford Manchester University To Contact Duty Director on Call: Only Monitored When Control Room Activated NHS FT – Oxford Road 0161 276 1234 Switchboard Tel: ICC 0161 701 0900 Campus (includes MRI, 0161 701 0901 RMCH, St Mary’s NWAS TO USE BELOW NUMBER FOR Email: [email protected] Hospital, Eye & Dental MAJOR INCIDENT NOTIFICATION: (Emergency Access line to be used only in the event of not Hospitals) 0161 276 4705 being able to get through on the above number – Tel : 0800 515 807 – ask for Duty Director) Manchester University Foundation Trust – Wythenshawe Hospital Acute & Community - South Manchester Manchester University To Contact Duty Director on Call: Only Monitored When Control Room Activated NHS FT WTWA (includes 0161 998 6141 / 0161 437 1991 Tel: 0161 291 6017 Wythenshawe Hospital , Switchboard Fax: 0161 291 6384 Trafford General Urgent Care Centre, Withington NWAS TO USE BELOW NUMBER FOR Email: [email protected] Day Hospital and MAJOR INCIDENT NOTIFICATION: Altrincham MIU) 0161 437 1987
Mastercall GP Out of Hours – Stockport/Trafford Mastercall 0161 477 9190 The shift lead/manager on duty should be contacted and they will then escalate to the director on call.
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Organisation Working Hours Out of Hours Incident Co-ordination Centre/ Incident Control Room Notes
North West Boroughs Mental Health – Wigan North West Boroughs 01925 664 000 01925 664 000 To be confirmed when an incident occurs Healthcare NHS (ask for Chief (ask for Director on- Email: [email protected] Foundation Trust Executive) call)
Oldham CCG Oldham CCG 0345 113 00 99 Option 1 Tel: 0161 678 1464 (Ask for Oldham CCG Director on-call [email protected]
Northern Care Alliance NHS Group Acute – Bury/HMR/North Manchester/Oldham/Salford Community - North Manchester/Salford Northern Care Alliance 0161 918 4444 Northern Care Alliance NHS Group Gold The Group Gold NHS Group (Ask for the on-call Director) Email: [email protected] Commander will be based PAHT TROH SILVER Incident Control Room at one of the Silver Pennine Acute Hospitals NWAS TO USE ABOVE NUMBER FOR Tel: 0161-627-8136 (Priority line) Incident Control Rooms NHS Trust (Rochdale MAJOR INCIDENT NOTIFICATION Infirmary, Fairfield 0161-656-1389 listed and can be Hospital, The Royal 0161-656-1927 contacted there or Oldham and North Email: [email protected] through Pennine Acute Manchester General) PAHT NMGH SILVER Incident Control Room Switchboard on 0161 918 TEL: 0161-604-5022 (Priority line) 4444”. 0161-922-3100
0161-720-2855 0161-720-2859 FAX: 0161 720 2857 Email: [email protected]
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Organisation Working Hours Out of Hours Incident Co-ordination Centre/ Incident Control Room Notes
PAHT FGH SILVER Incident Control Room* TEL: 0161-778-2310 (Priority line) 0161-778-2311 Email: [email protected] PAHT Rochdale Infirmary TEL: 01706517345 / 01706517435 Northern Care Alliance Switchboard: 0161 789 7373 Tel: 0161 787 0444/0161 206 5117 NHS Group Fax: 0161 206 4844 NWAS TO USE FOR MAJOR INCIDENT Email: [email protected] Salford Royal NHS NOTIFICATION: 0161 789 3842 Foundation Trust (Salford Royal Hospital)
Pennine Care Community - Bury/Oldham/HMR/Trafford Mental Health – Bury/HMR/Oldham/Stockport/ Tameside & Glossop/Trafford Pennine Care NHS Reception Trust HQ Via Tameside (Only active when ICC is set up) Trust HQ Conference Room Foundation Trust 0161 716 3000 General Hospital 1 Control Room = 0161 716 3939 (Mental Health Provider) (09:00 – 17:00 Mon switchboard: – Fri) or via 0161 922 6000 or [email protected] Tameside General Pennine Acute Hospital switchboard: switchboard: 0161 624 0420 0161 922 6000 or
Pennine Acute switchboard:
0161 624 0420
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Organisation Working Hours Out of Hours Incident Co-ordination Centre/ Incident Control Room Notes
Salford CCG Salford CCG 0345 113 00 99 Option 1 Tel: 0161 212 6118 (Ask for Salford CCGs Director on-call) 0161 212 6116 0161 212 6242 Fax: TBC Email: [email protected]
Stockport CCG Stockport CCG 0345 113 00 99 Option 1 Tel: Contact numbers will be released on activation of (ask for Stockport Director on-call) ICC Email: [email protected]
Stockport Foundation Trust Acute – Stockport Community – Stockport/Tameside & Glossop Stepping Hill Hospital, Main Hospital Switchboard: 0161 483 1010 Tel: 0161 419 4450 Stockport Fax: 0161 419 4451 NWAS TO USE FOR MAJOR INCIDENT NOTIFICATION Email: [email protected] ED ‘Red Phone’ 0161 419 4800 or Switchboard ‘Red Phone’ 0161 456 3679 (unable to transfer calls from this number)
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Organisation Working Hours Out of Hours Incident Co-ordination Centre/ Incident Control Room Notes
Tameside & Glossop CCG NHS Tameside and 0345 113 00 99 Option 1 Tel: Contact numbers will be released on activation of Only used during Glossop CCG (ask for Tameside & Glossop Director on- ICC emergency call) Switchboard: 0161 304 5300
Email: [email protected]
Tameside & Glossop Integrated Care Foundation Trust Acute – Tameside Tameside General Switchboard: 0161 922 6000 Tel: 0161 922 5444 Tel no: 0161 922 6000 can Hospital (Ask for Senior Manager On Call) Fax: 0161 922 5498 also be used to activate Pennine Care Foundation NWAS TO USE FOR MAJOR INCIDENT Email: [email protected] Trust NOTIFICATION 0161 935 0001
The Christie Specialist - All GM The Christie NHS Switchboard: 0161 446 3000 Tel: 0161 445 5738 only live in a major Foundation Trust (Ask for Duty Manager) Fax: 0161 446 3977 incident Email: [email protected]
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Organisation Working Hours Out of Hours Incident Co-ordination Centre/ Incident Control Room Notes
Trafford CCG NHS Trafford CCG 0345 113 00 99 Option 1 Trafford CCG Incident Centre only used during Ask for Trafford CCG on call Coordination after incident emergency Tel: 0161 873 6000 Tel: 0161 873 6149 Email: [email protected]
Wigan CCG NHS Wigan Borough CCG 01942 482885 0345 113 00 99 Tel: 01942 483 231 To be used during a (Ask for Wigan CCG Option 1 Email: [email protected] major incident only Director on-call) (Ask for Wigan CCG Director on-call)
Wrightington, Wigan & Leigh Foundation Trust Acute – Wigan Wrightington, Wigan Switchboard: 01942 244000 Tel: 01942 773137 and Leigh NHS For other functions e.g. on-call managers Email: [email protected] Foundation Trust (A&E at Royal Albert Edward MAJOR INCIDENT NOTIFICATION NWAS Hospital, Wigan) TO USE: 01942 822 525 Consultant in ECC responsible for major incident designation
Greater Manchester Local Authorities
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Organisation Working Hours Out of Hours Incident Co-ordination Centre/ Incident Control Room Notes
AGMA CCRU 0161 628 2000 Tel: 0161 856 0535/7 (Association of Greater Ask for the AGMA CCRU Duty Officer Email:[email protected] Manchester Authorities – Civil Contingencies and Resilience Unit) GM Director of Public 0345 113 00 99 Option 1 To be used when Health On Call Ask for GM DPH On Call formation of STAC is required Bolton Council 01204 336900
Bury Metropolitan 0161 253 6606 Borough Council Manchester City Council 0161 223 9999 Tel: 0161 245 7611
Oldham Council 0161 628 2000
Rochdale Metropolitan 01706 647474 0300 303 8875 Borough Council Salford City Council 0161 728 2200
Stockport Metropolitan 0161 474 5554 or Tel : 0161 474 5554 / 0161 474 5555 Borough Council 0161 474 5555
Tameside Metropolitan 0161 342 3999 Borough Council Trafford Metropolitan 0161 912 1111 Borough Council Wigan Metropolitan 01942 404040/ Borough Council 01942 511267
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Organisation Working Hours Out of Hours Incident Co-ordination Centre/ Incident Control Room Notes
External and Partner Agencies British Red Cross 0300 023 0700
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Organisation Working Hours Out of Hours Incident Co-ordination Centre/ Incident Control Room Notes
BT (National Emergency 08457 555 999 Link Line) Cat 1 and 2 responders only
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Organisation Working Hours Out of Hours Incident Co-ordination Centre/ Incident Control Room Notes
DCLG (Dept for 0303 444 4148 0303 444 2718 or Communities & Local Email: 0303 444 2799 Government), Resilience Resilience- Email: & Emergencies Division north@communitie resilience- North s.gsi.gov.uk north@communities. gsi.gov.uk
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Organisation Working Hours Out of Hours Incident Co-ordination Centre/ Incident Control Room Notes
Electricity North West 24/7 24/7 (General Enquiries, 0800 195 4141 0800 195 4141 Safety and Loss of Or 105 Or 105 Supply) In an emergency In an emergency 0161 236 6320 0161 236 6320
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Organisation Working Hours Out of Hours Incident Co-ordination Centre/ Incident Control Room Notes
Environment Agency 0800 807 060 (24/7) Incident_Communication_Service@environment- If the incident room is open agency.gov.uk the number will be a direct line in. If the incident room is not open it will be picked up by our Incident Area Base Controller – 0800 023 4517 Communication Service (ICS) Tactical incidentroom.gtrmancsmerseyandches@environment- team who will request some agency.gov.uk details about the incident to Environment determine the appropriate Management Duty 0800 023 4522 duty officer to pass the call Officer (GM) – to. Tactical/Operational [email protected]
Area Duty Manager - 0800 917 0782 Strategic ADM.grtrmancsmerseyandches@environment-
agency.gov.uk
Greater Manchester Fire Via North West Fire Control (ask for the and Rescue Service Duty Team Leader) 01925 460 851
Greater Manchester Force Duty Officer 0161 856 6321 Satellite Phones: Police 0300 2009 151 Force Duty Supervisor 0161 856 1563 0300 2009 154
Not for Public release. National Poisons 0344 8920111 Information Service (NPIS)
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Organisation Working Hours Out of Hours Incident Co-ordination Centre/ Incident Control Room Notes
Network Rail Control 0161 237 3867 Numbers are not for public use 0161 237 1019 (Inform If an incident occurs which impacts on the rail infrastructure and an operational response be required.) Northwest 4x4 Response 0844 588 0414 nw4x4response.co.uk
Public Health England In Hours: 0344 Out of Hours: 0151 North West 225 0562 (Option 3) 434 4819
TfGM Control Centre Other Contacts: (24/7 For all enquiries) 0161 244 1. Lucy Kennon – 0810/ 07464 493 07825 079 088 719 2. Katie Price – 07795 475 246 Senior Manager on 3. Kate Green – Call (24/7 Strategic 07766 443337 point of contact for major emergencies) 07766 085 191
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Organisation Working Hours Out of Hours Incident Co-ordination Centre/ Incident Control Room Notes
United Utilities UU Duty Manager 24/7 [email protected] Mob. 07713 887 302
Alternative No. 0345 0726097 (Select option 6)
24 hour contact number for the general public & general enquiries from Cat 1 & 2 responders
0345 672 3723
Security Desk – For emergency site access and security issues at UU owned sites 0345 050 9486
Alternative Contact: 24 hour integrated control centre – 0345 072 6097 select option 6
Other NHS Organisations
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Organisation Working Hours Out of Hours Incident Co-ordination Centre/ Incident Control Room Notes
Home Oxygen Provisions Prescribers helpline: 0808 202 2099 Contact details for Prescribers fax line: 0870 863 2111 Regional Manager are as Provided by Air Liquide Patients helpline: 0808 143 9992 follows: (Homecare) Limited. Email addresses: Viv Smith Phone line open 24/7. [email protected] Mobile number: 07747 037019 E mail: [email protected]
NHS Trafford Clinical Commissioning Group commission the home oxygen provision. (they do not operate an on call rota for home oxygen issues)
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