MARC Riders Advisory Council Meeting November 15, 2018 4:30 pm – 6:00 pm Converted to Teleconference because of Snow. Summary minutes

I. Call meeting to order (Steve Chan, Chairman): Called to order at 4:33 PM II. Introductions (Steve Chan, Chairman): III. Review of October Minutes (Christopher Field, Secretary): A. Some corrections to September minutes B. No corrections to October minutes. IV. Review of October performance data (Katherine Read, MARC Assistance Chief Transportation Officer): A. Report attached. B. Questions: 1. What is a crew delay? A crew delay is recorded when a crew arrives late (such as on a train that arrives late) or certain improper braking operations that shut the train down in a way that causes delay. 2. Why are most Perryville trains are not listed? This indicates they were between 95% to 100% on time. 3. Recently several trains missed a stop. Why does this happen? Leaves can cause trains to slip and increase stopping distance leading to missed stations. 4. The discussion regarding OTP mentions “Fuel pump modifications on MP-36 locomotives.” What is this? MARC has identified an issue with these fuel pumps and is replacing all of to increase reliability. 5. Comment from Brunswick rider. In October there were over 90 email messages; mostly delays due to mechanical. 18 trains were canceled due to mechanical issues. Was this an unusual month? (The Council Secretary notes that “18 trains” differs from the “MARC On Time Performance-Discussion” which states “six trains either cancelled, terminated or delayed over an hour.”) Response was tree leaves on track leads to damage to wheels and takes trains and cars out of service. Every October and early November, see more flat spots on wheels. 6. rider comment: Seen an increase an single conductor train operation; in some cases my ticket was not collected. Why? Response was training of staff for PTC has left some trains short. 7. Question about fraction of pass holders vs single ticket rides. Don’t have the numbers present.

V. Introduction of Positive Train Control (PTC) on MARC Train Service MARC, , Bombardier and CSX management discussion: A. Approaching the Federal deadline (1 January 2019) for all trains to operate under PTC. Will make a safe mode of transportation even safer by: 1. Enforcing speed limits. 2. Enforcing train spacing and signal adherence. B. PCT does not: 1. Eliminate grade crossing accidents. 2. Eliminate trespasser accidents. 3. Protect in low speed, terminal areas. C. To be PTC enabled, new hardware was installed in every cab car and locomotives. Each installation took 1 to 3 weeks. The logistics of getting the equipment to and from the shop was a major effort. DJ commended the crews for the logistical effort. D. CSX Effort to install IETMS system: 1. $2.3 Billion investment system wide. 2. Wayside hardware installed along 10,000 miles of track. 3. Crews were trained on equipment. E. Bombardier training: 1. Classroom training for engineers and conductors. 2. Practice initializing and using the system at a stationary unit in the yard. 3. Now training in operation. F. Amtrak effort to install and implement IETMS and ACSES: 1. Right of way hardware installed. 2. Classroom training of train crews. G. While there will likely be some challenges, the passenger should notice only minor issues: 1. Some run times may increase. 2. Minor schedule changes to increase turning times because of extra steps required to initialize the system at the start of each run. Fortunately, initialization time has not been as long as expected. But there will be minor schedule changes to increase turning times. 3. When trains are late, the longer system initialization time may reduce the ability to quickly turn and attempt to get back on schedule. 4. After about a month of experience in revenue service, will have a much better idea of the actual impact. 5. Implementation will be before 1 January, but I it may start before.

H. Questions: 1. Can non-PCT enabled equipment operate on a PTC line and will any equipment be out of service on 1 January? Once the line is PTC, only PTC capable equipment may be operated on the line. Fortunately, MARC expects enough of its equipment to be so enabled that there will be no equipment shortage. VI. Update on November 12 schedule change and Amtrak trackwork (David Johnson (DJ), MARC Chief Transportation Officer and Howard Carter, Rail Operations Manager, Amtrak Commuter Services): A. Schedule change Monday. Train 511 has issues. Working with Amtrak and expect improvement next week. B. The weekend service can now be described in a single grid. C. The new printed schedule now features a panel describing the bus service between Perryville and Newark Delaware/SEPTA to Philadelphia. D. MARC and Amtrak personnel met with those operating bus connection to MARC. Discussed schedule changes, impact of late trains, and built a sense of being one integrated transportation system. E. During the meeting, Amtrak announced that the work on Track 2 (the middle track) was completed one day early. F. Questions: 1. On the weekend schedule what is the meaning of the orange and black “SAT/SUN*”? The service operates at those stations only on the specified days. For example train 481/681 originates from Penn Station but originates from Saturday Martin Airport on Sunday. VII. Update on MDOT MTA CharmPass and SmatBenefits roll-out (Katherine Read, MARC Assistant Chief Transportation Officer): A. Still working on the smart benefits integration to be finished by end of the year. B. Since start up, there have been 13,468 ticket purchases through the app with total revenue of $151,606. Purchases by MARC passengers make up 48% of all revenue. MTA is pleased with the CharmPass acceptance. C. Crews report liking the service, finding ticket taking very easy. The app came to the rescue recently when there was a major network outage that prevented purchased through the station machines. Rather than needing to collect many cash tickets and disputing on board purchasing fees, crews encouraged passengers to get and use the app. D. No questions:

VIII. Old Business: A. Halethorpe southbound elevator button light not fixed. B. Is the GPS RealTime Feed update on track for end of the year? The tracking is on track to be operational by the end of the year. Don’t know when the public API interface will be available. C. Is full size bike service on track for the end of the year? Yes. (The new schedules say so.) 18 of 35 MARC III cars have bike racks. About 3 to 5 cars are done a week. Bike service will be in place by the end of the year. IX. New Business: A. DJ brought our attention to two fliers at the back of packet with schedule adjustments for Thanksgiving and Christmas and New Year’s. Of special note, Amtrak Train 151 not going to operate Tuesday or Wednesday before Thanksgiving. Also, Amtrak 136/196 (3:05 departure from Union) will not stop at Aberdeen. B. Toys for Tots drive 5 and 6 December at Union Station. Unwrapped, new toys, cash, or checks made out to “United States Marie Toys for Tots”. C. Council member commented that bench missing at Seabrook was replaced yesterday. D. Council member commented that on train 430 on the crew responded well with a high level of professionalism and calm to an unruly passenger in the quiet car. E. Recently Brunswick Line train 890 was delayed. Some passenger grumbly that need to pay to ride Metro. One passenger asked if conductors could hand out passes to Metro. Another wondered if they could get a discount on the next monthly pass. While both seem difficult to implement, MARC staff will consider the latter. F. Council member expressed concern about lack of grounds keeping at Perryville. Low vines are out of control in a grassy patch and are covered by leaves. Two people have fallen while walking across the “grass”. Will check it out. G. Council member expressed concern that during the construction of a new , there is no shelter for those waiting for a train arrival. MTA expressed sympathy, but said there is little that can be done. But they would consider options. The good news is the new station will be twice as large as the previous one.

X. Meeting adjourned at 5:51 PM

Upcoming meetings (Third Thursday of each month 4:30 to 6:00) January 17, 2019 In person February 21 , 2019 Teleconference March 21, 2019 In person

Reminder: E-mail rail car or station defects to Katherine Read – [email protected]

Attendance: An “X” means present in the room. A “P” means present by phone. A “L” means late.

MRAC Amtrak CSX Atif Adam Andreas Wilson Joe Lisska Brian Love P Howard Carter P Marco Tura P Carrie Blough P Mike Tierney P Matt Gross P Charles Enders P Justin Waldron P Nancy Roberts P Cheryl Harris P Shaquana Stephens Christopher Field P TC Williamson Jr. P MTA Corrine Lopez Andrea Farmer P Dan Sutherland Weiser Bombardier David Johnson P J.C. Hendrickson P Amika Anderson Dean Del Peschio P Joe Conny P Bill Egan P Josh Wolf J.P. Carnes-Stine P Christopher Bostic Katherine Read P Judah Prero Debbie Foster-Tomaschefsky Kyle Nembhard June Brandt P Jeff Gaffney Matt Mitchell Katherine Hodges P Josh McCormack Paul Krysowaty Katina Dashiell P Lee Woodward Thomasina Swilling Kelly Kopeikin Matthew Sturgeon P Tom Mackay LaToya R. Griffin Sean McCarty Steve Chan P Debbie Foster (for Amika) Kyle Nembhard P Guests John Morris Neil Coolen, (Rider) Vince Hogeg (Brunsk LA)

MARC Train Service On-Time Performance October 2018

Same Month Month Year to Date 2017 Brunswick Line Brunswick 96.35% 94.37% 96.95% Frederick 91.04% 93.71% 97.66% West Virginia 91.11% 92.45% 98.44% Total Brunswick 92.86% 93.52% 97.67% Camden 87.87% 90.37% 94.21% BTS OTP 90.18% 91.83% 95.81% Penn Line Baltimore 88.55% 83.66% 90.74% Perryville 92.87% 84.67% 86.21% Amtrak OTP 90.18% 83.98% 89.28%

MARC SYSTEM TOTAL OTP 90.03% 86.97% 91.78% MARC On Time Performance Summary October 2018

Penn Line Weekday 89.15% Month 83.12% Year to Date 95.91% AM Southbound (Trains 401‐423) 88.97% PM Northbound (Trains 426‐448) 88.06% AM Northbound (Trains 400‐412) 89.24% PM Southbound (Trains 537‐449)

Trains below 89% (late more than twice, red‐bold lower than 79%): 404 (82% month, 87% YTD) 439 (82% month, 87% YTD) 412 (54% month, 65% YTD) 443 (87% month, 76% YTD) 414 (68% month, 89% YTD) 447 (86% month, 62% YTD) 416 (52% month, 78% YTD) 453 (86% month, 71% YTD) 418 (86% month, 78% YTD) 452 (86% month, 72% YTD) 422 (72% month, 85% YTD) 532 (83% month, 80% YTD) 424 (47% month, 76% YTD) 537 (83% month, 82% YTD) 427 (82% month, 72% YTD) 612 (83% month, 90% YTD) 430 (77% month, 83% YTD) 634 (61% month, 75% YTD) 433 (82% month, 81% YTD)

100% for month: 401, 407, 423, 428, 429, 505, 520, 525, 579, 610

Penn Line Weekend 98.33% Month 92.22% Year to Date

(continued) MARC On Time Performance Summary October 2018

Bombardier Transportation Services OTP (Brunswick and Camden Lines): 90.18% Month 91.83% Year to Date

Brunswick Line 92.86% Month 93.52% Year to Date 92.04% AM Eastbound 93.66% PM Westbound Trains below 89% (late more than twice, red‐bold lower than 79%): 879 (86% month, 89% YTD) 890 (86% month, 95% YTD) 881 (82% month, 92% YTD) 894 (77% month, 93% YTD) 895 (86% month, 94% YTD)

100% for month: 875, 891, 892

Camden Line 87.87% Month 90.37% Year to Date 86.67% AM Westbound 91.72% PM Eastbound

Trains below 89% (late more than twice, red‐bold lower than 79%): 841 (86% month, 88% YTD) 848 (86% month, 96% YTD) 843 (82% month, 88% YTD) 849 (78% month, 88% YTD) 844 (77% month, 88% YTD) 853 (77% month, 84% YTD) 846 (78% month, 90% YTD) 854 (77% month, 90% YTD) 847 (86% month, 90% YTD) 857 (78% month, 79% YTD)

100% for month: 858 MARC On Time Performance – Discussion October 2018

Penn Line weekday service has continued to improve over the poor performance from this summer – October was just shy of 90%. There are still several off‐peak trains with low OTP, especially midday trains 412, 414, 416, 422, and 424 which are often held at Odenton or West Baltimore to permit Amtrak trains to go ahead. These conflicts will improve when the Amtrak trackwork is completed on November 9. Nearly all the delays to these trains have been between 7 and 10 minutes, as customers have been cautioned to expect since the trackwork began. If these trains did not experience 10 minute or less delays (41 incidents), Penn Line weekday OTP for October would have been 93.10%.

AM southbound peak service saw a dramatic improvement, up to just shy of 96%. PM northbound service is just shy of 90% ‐‐ two trains in particular have been affected by the continued trackwork: 430 and 634. If these trains did not experience the 10 minute or less delays, PM northbound OTP would have been 93.01%.

Penn Line weekend service did not experience any issues and, in fact, only had two late trains.

Camden Line trains continue to struggle due to CSX freight train interference and continued CSX trackwork. MARC Train and Bombardier management continue to press CSX to improve performance, but we are not seeing improvement.

The Brunswick Line also has experienced CSX freight train interference but also had a higher than usual amount of mechanical problems, including six trains either cancelled, terminated or delayed over an hour. Fuel pump modifications on MP‐36 locomotives continue, with 17 of 25 units completed. All will be done before the end of the year.

Again, it should be noted that if a delay is reported as a “mechanical issue” or “mechanical problem”, it is not necessarily due to a lack of, poor, or improper maintenance. It may be determined after an incident takes place that the problem was not a mechanical issue. Equipment can fail for other reasons, such as damage sustained en route, flat spots on wheels (more prevalent this time of year due to leaves coming off trees), operating employee error, or because a critical part failed. Like automobiles, train mechanical parts can and do fail without warning and no amount of preventative or proactive maintenance can predict all incidents.

MARC Train Service Breakdown by Delays and Minutes: October 2018

Brunswick Line Camden Line Penn Line Minutes Delays % By % By Minutes Delays % By % By Minutes Delays % By % By Minutes Delays Minutes Delays Minutes Delays ACCIDENT 0 0 0.0% 0.0% 10 1 0.8% 1.4% 12 1 0.4% 0.5% COMMUNICATION/SIGNALS 0 0 0.0% 0.0% 76 5 5.8% 6.8% 68 5 2.4% 2.4% CREW 142 3 12.7% 9.7% 8 1 0.6% 1.4% 179 6 6.4% 2.9% DEPARTMENTAL COMMUN. 0 0 0.0% 0.0% 0 0 0.0% 0.0% 0 0 0.0% 0.0% DISPATCHER/INTERFERENCE 441 16 39.6% 51.6% 872 46 66.8% 63.0% 1583 144 57.0% 70.2% MECHANICAL-EQUIP. 417 8 37.4% 25.8% 61 5 4.7% 6.8% 362 11 13.0% 5.4% MECHANICAL-HUMAN ERR. 0 0 0.0% 0.0% 0 0 0.0% 0.0% 28 1 1.0% 0.5% PASSENGER 25 2 2.2% 6.5% 0 0 0.0% 0.0% 69 6 2.5% 2.9% SECONDARY DELAY 90 2 8.1% 6.5% 171 4 13.1% 5.5% 309 14 11.1% 6.8% SECURITY 0 0 0.0% 0.0% 0 0 0.0% 0.0% 0 0 0.0% 0.0% TRACK/CATENARY 0 0 0.0% 0.0% 108 11 8.3% 15.1% 167 17 6.0% 8.3% WEATHER 0 0 0.0% 0.0% 0 0 0.0% 0.0% 0 0 0.0% 0.0%

1115 31 1306 73 2777 205 1892 158 0.68131 0.7707 MARC Train Cancellations and Terminations October 2018 Date Line Train Cause Synopsis of Situation

10/1/2018 P 413 Track/Catenary Cancelled due to damage to Amtrak overhead electric wires at Penn Station. Passengers accomodated on Trains 511, 415, and 517.

10/1/2018 B 879 Mechanical‐Equipment Cancelled due to diesel locomotive failure. Passengers accomodated on Trains 881 and 895.

10/9/2018 P 409 Mechanical‐Equipment Cancelled due to railcar failure. Passengers accomodated on Trains 407 and 511.

10/9/2018 P 610 Secondary Delay Cancelled due to the cancellation of Train 409. Passengers accomodated on Train 612.

10/9/2018 P 879 Mechanical‐Equipment Terminated at Metropolitan Grove due to diesel locomotive failure. Train 881 coupled behind and shoved train to Martinsburg.

10/15/2018 P 537 Mechanical‐Equipment Cancelled due to diesel locomotive failure. Perryville‐Baltimore passengers accommodated on Amtrak 171. Baltimore‐Washington passengers accomodated on MARC 439.

10/15/2018 P 448 Crew Delayed 2 hours between West Baltimore and Penn Station due to operating crew issue.

10/15/2018 P 453, 452 Secondary Delay No crew available to operate train due to disruption to Train 448. 10/18/2018 P 554 Track/Catenary Terminated at Edgewood due to unscheduled Amtrak trackwork. Passengers accomodated on Train 502. 10/18/2018 P 517 Track/Catenary Train originated at Edgewood due to unscheduled Amtrak trackwork. Perryville and Aberdeen passengers accomodated on Amtrak 151. 10/19/2018 C Mult. Dispatcher/Interference Trains 845, 847, 849, 851, 842, 844, and 846 and Secondary delayed due to two disabeld CSX freight trains blocking train movement. Delays ranged from 30 to 90 minutes. 10/20/2018 P 478 Mechanical‐Equipment Cancelled due to diesel locomotive failure. New Carrollton, BWI, and Penn Station passengers accomodated on Amtrak 88. All others accomodated on MARC 482. MARC Train Cancellations and Terminations October 2018 Date Line Train Cause Synopsis of Situation

10/23/2018 B 879 Mechanical‐Equipment Terminated between Germantown and Boyds due to diesel locomotive failure. Train 881 coupled behind and shoved train to Martinsburg.

10/24/2018 B 445 Mechanical‐Equipment Cancelled due to cab car failure. Passengers accomodated on Train 447, which made all stops. 10/24/2018 B 883 Secondary Delay Cancelled due to above failure with Penn Line 445. Train 895 held to depart Washington at 7:25pm and protect all stops to Point of Rocks. EPTA buses transported passengers to Brunswick and West Virginia.

10/25/2018 P 422 Mechanical‐Equipment Terminated at Bowie State due to flat spots on wheels. Passengers transferred to Train 424.

10/25/2018 P 435 Secondary Delay Cancelled due to the cancellation of Train 422. Passengers accomodated on Train 537, which made all stops. 10/26/2018 B 894 Crew Departed Frederick an hour late due to employee injury. Passengers encouraged to drive to Point of Rocks. Train operated into Washington discharge‐only for those unable to drive. 10/30/2018 B 876 Mechanical‐Equipment Cancelled due to cab car failure. Passengers accomodated on Train 878. 10/30/2018 B 880 Mechanical‐Equipment Departed Brunswick 90 minutes late due to cab car failure. MARC Train Service Weekday Station Boardings Comparison Report October 2018 vs. October 2017

Penn Line North 2018 South 2018 Total 2018 North 2017 South 2017 Total 2017 Perryville 0 126 126 0 162 162 Aberdeen 0 280 280 0 163 163 Edgewood 0 302 302 4 266 270 Martin Airport 7 374 381 9 401 410 Penn 96 3,542 3,638 159 2,680 2,839 West Baltimore 0 752 752 5 716 721 Halethorpe 2 1,244 1,246 21 1,315 1,336 BWI 66 1,986 2,052 97 2,070 2,167 Odenton 128 2,288 2,416 160 2,356 2,516 Bowie 184 518 702 166 632 798 Seabrook 46 294 340 55 413 468 New Carrollton 500 329 829 539 415 954 Washington, Union Station 8,307 0 8,307 10,938 0 10,938 Totals 9,336 12,035 21,371 12,153 11,589 23,742

Camden Line East 2018 West 2018 Total 2017 East 2017 West 2017 Total 2017 Camden 0 406 406 0 315 315 St. Denis 0 12 12 0 13 13 Dorsey 22 632 654 9 511 520 Jessup 011 0 00 Savage 18 443 461 13 360 373 Laurel Race Track 055 0 33 Laurel 53 652 705 49 534 583 Muirkirk 34 453 487 99 383 482 Greenbelt 42 14 56 28 18 46 College Park 175 36 211 127 24 151 Riverdale 19 40 59 21 48 69 Washington, Union Station 2,261 0 2,261 2,009 1 2,010 Totals 2,624 2,694 5,318 2,355 2,210 4,565 Brunswick Line East 2018 West 2018 Total 2018 East 2017 West 2017 Total 2017 Washington, Union Station 0 2,908 2,908 0 2,970 2,970 Silver Spring 45 481 526 32 514 546 Kensington 199 13 212 175 20 195 Garrett Park 67 1 68 61 0 61 Rockville 210 315 525 226 334 560 Washington Grove 42 1 43 52 1 53 Gaithersburg 447 30 477 506 32 538 Metropolitan Grove 285 10 295 306 11 317 Germantown 803 18 821 921 14 935 Boyds 19 0 19 15 0 15 Barnesville 88 0 88 90 0 90 Dickerson 22 0 22 27 0 27 Point of Rocks 306 0 306 432 0 432 Monocacy 235 0 235 189 0 189 Frederick 95 0 95 115 0 115 Brunswick 445 0 445 513 0 513 Harpers Ferry 49 0 49 72 0 72 Duffields 74 0 74 126 0 126 Martinsburg, WV 73 0 73 108 0 108 Totals 3,504 3,777 7,281 3,966 3,896 7,862 MARC Train Service Penn Line Station Boardings Report Saturday, October 13, 2018

Station North South Total Line Percent System Percent Martin Airport 04343 1% 1% Penn 6 1,618 1,624 34% 34% West Baltimore 16 99 115 2% 2% Halethorpe 22 106 128 3% 3% BWI 29 345 374 8% 8% Odenton 41 218 259 5% 5% Bowie 49 35 84 2% 2% New Carrollton 103 45 148 3% 3% Washington, Union Station1,980 0 1,980 42% 42% Totals 2,246 2,509 4,755 100% 100%

MARC Train Service Penn Line Station Boardings Report Sunday, October 14, 2018

Station North South Total Line Percent System Percent Martin Airport 01111 0% 0% Penn 1 1,219 1,220 36% 36% West Baltimore 25860 2% 2% Halethorpe 04747 1% 1% BWI 23 444 467 14% 14% Odenton 12 128 140 4% 4% Bowie 38 25 63 2% 2% New Carrollton 84 17 101 3% 3% Washington, Union Station1,283 0 1,283 38% 38% Totals 1,443 1,949 3,392 100% 100% TRAIN SERVICE

MARC Train will operate on the following schedule before and after the Thanksgiving Holidays: Wednesday, November 21 — Select trains will operate on modified schedules as follows. If a train is not listed, it will operate as scheduled. Penn Line: • There will be a special 2:50pm Penn Line departure from Union Station making the following stops ONLY: New Carrollton (3:00pm), Odenton (3:13pm), Baltimore Penn Station (3:35pm), Martin Airport (3:50pm), Edgewood (4:03pm), Aberdeen (4:12pm), and Perryville (4:25pm). The train may depart stations between Martin Airport and Aberdeen up to five minutes early. • Train 440 (5:24pm departure from Union Station) will not operate. Brunswick Line: • Train 871 (normally the Friday-only 1:30pm departure) will operate. • Train 873 (3:30pm departure) will operate west of Brunswick to Harpers Ferry, Duffields and Martinsburg. • Train 875 (4:25pm departure) will terminate in Brunswick with EPTA connecting bus service. Please note that capacity on the buses is limited. Camden Line: • There will be a special 2:00pm Camden Line departure from Union Station making all stops to Camden Station. • Train 848 (3:30pm departure from Union Station) will not operate. Thursday, November 22 – No MARC Train service Friday, November 23 – There will be no service on the Camden or Brunswick Lines and the Penn Line will operate on the “R” schedule. Only trains with an “R” under the train number in the Penn Line timetable will operate. Carefully review the timetable to ensure that the train you want to ride is operating. Saturday and Sunday, November 24 and 25: Regularly-scheduled weekend Penn Line service.

START SHOPPING NOW FOR TOYS FOR TOTS!!! Finally, as you are braving Black Friday shopping or clicking your mouse on Cyber Monday, please remember the United States Marine Corps annual Toys for Tots drive! This year’s collection will take place on December 5 and 6 at . Passengers are asked to donate a new, unwrapped toy for children in need. The staff and management of the MARC Train Service wish you and your families a safe and happy Thanksgiving. TRAIN SERVICE

MARC Train will operate on the following schedule during the Christmas and New Years holiday period:

Up to and including December 23, Full MARC service.

• December 24, “R” schedule on all three lines. • December 25, No MARC Train Service. • December 26-28, Full weekday service. • December 29-30, Weekend Penn Line service. • December 31, “R” schedule on all three lines. • January 1, No MARC Train Service. • January 2, Full weekday service resumes on all three MARC Train lines.

What is the “R” schedule? Only trains with an “R” under the train number in the Camden and Penn Line timetables and Brunswick Line trains listed in the special grid on the right side of the timetable will operate. In addition, some trains will make additional stops when operating on the “R” schedule as noted in the timetable grid. Carefully review the timetables to ensure that the train you want to ride is operating.

The staff and management of the MARC Train Service wish all our passengers a safe and happy Holiday Season and New Years! MARC Train Service On-Time Performance November 2018

Same Month Month Year to Date 2017 Brunswick Line Brunswick 85.00% 93.56% 95.76% Frederick 89.66% 93.37% 94.83% West Virginia 89.74% 92.22% 92.31% Total Brunswick 88.10% 93.05% 94.30% Camden Line Camden 91.63% 90.48% 97.54% BTS OTP 89.99% 91.67% 96.04% Penn Line Baltimore 86.81% 83.93% 90.01% Perryville 81.62% 84.40% 85.09% Amtrak OTP 85.12% 84.08% 88.41%

MARC SYSTEM TOTAL OTP 86.95% 86.97% 91.27% MARC On Time Performance Summary November 2018

Penn Line Weekday 84.26% Month 83.22% Year to Date 90.34% AM Southbound (Trains 401‐423) 83.20% PM Northbound (Trains 426‐448) 80.23% AM Northbound (Trains 400‐412) 80.85% PM Southbound (Trains 537‐449)

Trains below 89% (late more than twice, red‐bold lower than 79%): 400 (73% month, 91% YTD) 453 (84% month, 72% YTD) 404 (74% month, 85% YTD) 511 (66% month, 82% YTD) 412 (63% month, 65% YTD) 517 (81% month, 79% YTD) 414 (79% month, 89% YTD) 520 (81% month, 89% YTD) 424 (71% month, 76% YTD) 525 (66% month, 79% YTD) 426 (81% month, 85% YTD) 532 (81% month, 80% YTD) 430 (79% month, 83% YTD) 536 (85% month, 82% YTD) 431 (85% month, 86% YTD) 537 (76% month, 81% YTD) 433 (63% month, 79% YTD) 544 (85% month, 75% YTD) 438 (84% month, 87% YTD) 579 (68% month, 71% YTD) 439 (84% month, 87% YTD) 610 (47% month, 88% YTD) 446 (68% month, 85% YTD) 634 (76% month, 74% YTD) 447 (68% month, 63% YTD) 641 (86% month, 85% YTD) 448 (85% month, 88% YTD) 642 (81% month, 85% YTD) 449 (71% month, 77% YTD)

100% for month: 407, 409, 451

Penn Line Weekend 93.33% Month 92.32% Year to Date

(continued) MARC On Time Performance Summary November 2018

Bombardier Transportation Services OTP (Brunswick and Camden Lines): 89.99% Month 91.67% Year to Date

Brunswick Line 88.10% Month 93.05% Year to Date 87.36% AM Eastbound 88.83% PM Westbound Trains below 89% (late more than twice, red‐bold lower than 79%): 870 (78% month, 95% YTD) 877 (73% month, 90% YTD) 876 (84% month, 95% YTD) 879 (79% month, 88% YTD) 878 (80% month, 91% YTD) 893 (75% month, 82% YTD) 880 (85% month, 95% YTD) 894 (85% month, 92% YTD)

100% for month: 891

Camden Line 91.63% Month 90.48% Year to Date 87.18% AM Westbound 97.04% PM Eastbound

Trains below 89% (late more than twice, red‐bold lower than 79%): 841 (84% month, 87% YTD) 847 (84% month, 89% YTD) 840 (79% month, 89% YTD) 849 (80% month, 87% YTD) 842 (79% month, 92% YTD) 857 (85% month, 80% YTD)

100% for month: 850, 852, 855, 860 MARC On Time Performance – Discussion November 2018

A new Penn Line schedule was put into effect on November 12 reflecting the end of trackwork in the Odenton‐West Baltimore area. OTP struggled for the first week as the track remained out of service (the schedule had to change on November 12 for several reasons). With the exception of Train 511, all rush hour trains have performed well since the out of service track was returned to service on the afternoon of November 15. Several off‐peak trains (e.g. 412, 414, 424) continue to experience delays between West Baltimore and Penn Station holding for late Amtrak trains.

Specific to Trains 511 and 610, there have been unforeseen scheduling conflicts and necessary train routing requirements that have caused delays to this train. Amtrak and MARC Train management have been engaged in this issue since the November 12 schedule change. Effective last Thursday, equipment and crew assignment changes have taken place which have resulted in better operation of Train 511. Delays to 610 have been a result of the late operation of Train 511 (crew/equipment) and this train will begin to see improved performance as well.

Penn Line weekend service did not experience any significant issues.

Camden Line trains continue to struggle due to CSX freight train interference and ongoing CSX trackwork, which will continue through the remainder of the year. It should be noted that while morning OTP to Washington is low (87%), evening OTP headed out of Washington has improved significantly (97%).

The Brunswick Line continues to experience CSX freight train interference as well. However, the source of most delays was an unusually high number of Police/Fire events: the November 5 incident near Gaithersburg with Amtrak #29 and the November 20 fatal hit‐and‐run adjacent to the station at Gaithersburg. If these events had not taken place, Brunswick Line OTP would be 92% instead of 88%.

MARC Train Service Breakdown by Delays and Minutes: November 2018

Brunswick Line Camden Line Penn Line Minutes Delays % By % By Minutes Delays % By % By Minutes Delays % By % By Minutes Delays Minutes Delays Minutes Delays ACCIDENT 23 1 1.0% 2.3% 0 0 0.0% 0.0% 38 1 1.0% 0.3% COMMUNICATION/SIGNALS 91 4 4.1% 9.1% 66 4 7.4% 10.3% 69 5 1.8% 1.7% CREW 0 0 0.0% 0.0% 14 1 1.6% 2.6% 145 7 3.8% 2.4% DEPARTMENTAL COMMUN. 0 0 0.0% 0.0% 0 0 0.0% 0.0% 0 0 0.0% 0.0% DISPATCHER/INTERFERENCE 622 24 28.3% 54.5% 489 27 54.8% 69.2% 2425 207 63.8% 70.6% MECHANICAL-EQUIP. 93 3 4.2% 6.8% 85 2 9.5% 5.1% 307 11 8.1% 3.8% MECHANICAL-HUMAN ERR. 0 0 0.0% 0.0% 0 0 0.0% 0.0% 0 0 0.0% 0.0% PASSENGER 0 0 0.0% 0.0% 0 0 0.0% 0.0% 100 8 2.6% 2.7% SECONDARY DELAY 0 0 0.0% 0.0% 225 4 25.2% 10.3% 491 34 12.9% 11.6% SECURITY 1354 11 61.7% 25.0% 0 0 0.0% 0.0% 0 0 0.0% 0.0% TRACK/CATENARY 12 1 0.5% 2.3% 13 1 1.5% 2.6% 123 11 3.2% 3.8% WEATHER 0 0 0.0% 0.0% 0 0 0.0% 0.0% 100 9 2.6% 3.1%

2195 44 892 39 3798 293 2916 241 0.76777 0.8225 MARC Train Cancellations and Terminations November 2018 Date Line Train Cause Synopsis of Situation

11/2/2018 P 414 Mechanical‐Equipment Terminated at New Carrollton due to flat spots on the wheels of the locomotive. Passengers transferred to Train 416 11/2/2018 P 429 Secondary Delay Cancelled due to termination of Train 414. Passengers accomodated on Train 431. 11/5/2018 B 875, 877, Security‐Police Activity Amtrak train 29 struck a tractor trailer at a grade 893, 879, crossing between Gaithersburg and 881, 895, Metropolitan Grove. Trains 875 and 877 held at 883 Rockville, all other trains held at Union Station. Railroad reopened at 8:00pm and all trains proceeded west with 2 to 3 1/2 hour delays.

11/6/2018 P 416, 418, Dispatcher/Interference Amtrak Acela Express train disabled on 520, 422, northbound track at BWI. Middle track was out 424, 429, of service for maintenance, which resulted in 435, 439 single track operation from Odenton to West Baltimore. Extensive delays to these northbound trains.

11/6/2018 P 431, 433 Secondary Delay Cancelled due to above‐discussed disabled Acela Express at BWI. 11/6/2018 P 520, 537 Secondary Delay 520 terminated at Martin due to delays caused by above‐discussed disabled Acela Express at BWI. Passengers for Edgewood, Aberdeen and Perryville accomodated by taxi. 537 originated at Martin Airport, passengers boarding at Perryville, Aberdeen and Edgewood accomodated on Amtrak 171.

11/12/2018 P 410 Mechanical‐Equipment Terminated at Halethorpe due to electric locomotive failure. Passengers transferred to Train 610. 11/15/2018 C 841 Mechanical‐Equipment Terminated just north of Union Station due to diesel locomotive failure. Train 843 coupled to push 841 into Washington. 11/15/2018 C 840 Secondary Delay Cancelled due to termination of Train 841. Passengers accomodated on Train 842. 11/19/2018 P 439 Crew Cancelled due to Amtrak crew management not assigning an engineer to operate the train. Passengers accomodated on Train 641, which made additional stops.

11/19/2018 P 447 Mechanical‐Equipment Cancelled due to cab car failure. Passengers accomodated on Train 449. MARC Train Cancellations and Terminations November 2018 Date Line Train Cause Synopsis of Situation

11/19/2018 P 446 Secondary Delay Cancelled due to cancellation of Train 447. Passengers accomodated on Train 544, which held to depart at 6:50pm. 11/20/2018 B 892, 876, Security‐Police Activity Railroad closed from 7:00am to 8:25am by 878, 894, Montgomery County Police due to automobile‐ 880 pedestrian fatal hit‐and‐run adjacent to tracks at Gaithersburg station. 11/28/2018 P 544 Secondary Delay Cancelled due to damage to cab car suffered from striking a deer while operating as Train 443. Passengers accomodated on Train 446, which operated through to Perryville. MARC Train Service Weekday Station Boardings Comparison Report November 2018 vs. November 2017 2018 counts taken Nov. 14 Penn Line North 2018 South 2018 Total 2018 North 2017 South 2017 Total 2017 Perryville 0 128 128 0 174 174 Aberdeen 0 214 214 0 207 207 Edgewood 0 271 271 1 255 256 Martin Airport 2 318 320 5 383 388 Penn 92 3,855 3,947 108 2,820 2,928 West Baltimore 2 821 823 2 767 769 Halethorpe 22 1,495 1,517 12 1,255 1,267 BWI 92 2,380 2,472 77 1,931 2,008 Odenton 204 2,780 2,984 151 2,244 2,395 Bowie 229 590 819 183 588 771 Seabrook 63 454 517 50 362 412 New Carrollton 651 554 1,205 470 460 930 Washington, Union Station 11,484 0 11,484 9,132 0 9,132 Totals 12,841 13,860 26,701 10,191 11,446 21,637

Camden Line East 2018 West 2018 Total 2018 East 2017 West 2017 Total 2017 Camden 0 429 429 0 336 336 St. Denis 011110 88 Dorsey 24 561 585 19 546 565 Jessup 011 0 22 Savage 19 435 454 20 371 391 Laurel Race Track 022 0 55 Laurel 47 633 680 58 604 662 Muirkirk 34 406 440 28 398 426 Greenbelt 38 25 63 29 32 61 College Park 200 38 238 167 29 196 Riverdale 21 52 73 22 51 73 Washington, Union Station 2,436 0 2,436 1,985 0 1,985 Totals 2,819 2,593 5,412 2,328 2,382 4,710 Brunswick Line East 2018 West 2018 Total 2018 East 2017 West 2017 Total 2017 Washington, Union Station 0 3,013 3,013 0 2,886 2,886 Silver Spring 27 469 496 26 652 678 Kensington 191 19 210 189 21 210 Garrett Park 49 1 50 59 0 59 Rockville 197 296 493 231 287 518 Washington Grove 41 2 43 45 0 45 Gaithersburg 483 42 525 573 40 613 Metropolitan Grove 225 10 235 287 11 298 Germantown 822 20 842 930 14 944 Boyds 20 0 20 20 0 20 Barnesville 83 0 83 87 0 87 Dickerson 18 0 18 27 0 27 Point of Rocks 319 0 319 385 50 435 Monocacy 316 0 316 250 0 250 Frederick 89 0 89 94 0 94 Brunswick 412 0 412 521 0 521 Harpers Ferry 52 0 52 63 0 63 Duffields 85 0 85 114 0 114 Martinsburg, WV 87 0 87 114 0 114 Totals 3,516 3,872 7,388 4,015 3,961 7,976 MARC Train Service Penn Line Station Boardings Report Saturday, November 17, 2018

Station North South Total Line Percent System Percent Martin Airport 02121 0% 0% Penn 0 1,347 1,347 27% 27% West Baltimore 2 109 111 2% 2% Halethorpe 07373 1% 1% BWI 13 398 411 8% 8% Odenton 35 194 229 5% 5% Bowie 46 20 66 1% 1% Seabrook 000 0% 0% New Carrollton 201 20 221 4% 4% Washington, Union Station2,567 0 2,567 51% 51% Totals 2,864 2,182 5,046 100% 100% MARC Train Service Penn Line Station Boardings Report Sunday, November 18, 2018

Station North South Total Line Percent System Percent Martin Airport 0 39 39 1% 1% Penn 0 1,231 1,231 37% 37% West Baltimore 0 36 36 1% 1% Halethorpe 3 70 73 2% 2% BWI 10 269 279 8% 8% Odenton 7 19 26 1% 1% Bowie 9 5 14 0% 0% Seabrook 0 0 0 0% 0% New Carrollton 99 15 114 3% 3% Washington, Union 1,508 0 1,508 45% 45% Totals 1,636 1,684 3,320 100% 100%