APPROVED at the Public Utilities Commission’s Board meeting of 23 April 2020 (minutes No. 19, p. 9) 2019 Quality Report on Electronic Communications Services 45 Unijas Street Riga, LV-1039 Latvia T: +371 67097200 E:
[email protected] www.sprk.gov.lv TABLE OF CONTENTS LIST OF ABBREVIATIONS ................................................................................................ 3 LIST OF ABBREVIATIONS OF LAWS AND REGULATIONS ................................................ 4 INTRODUCTION ............................................................................................................... 5 I INTERNET SERVICE ....................................................................................................... 7 1.1. How Internet service measurements are performed .................................................... 7 1.2. Measurement results ................................................................................................. 8 1.2.1. Connection speed ............................................................................................. 8 1.2.2. Latency .......................................................................................................... 14 1.2.3. Jitter .............................................................................................................. 15 1.2.4. Packet loss ratio ............................................................................................. 16 1.3. Summary ..............................................................................................................