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Quarterly Report on the Performance and Service Quality of Intercity Passenger Train Operations

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Quarterly Report on the Performance and Service Quality of Intercity Passenger Train Operations Pursuant to Section 207 of the Passenger Rail Investment and Improvement Act of 2008 (Public Law 110‐432, Division B): Quarterly Report on the Performance and Service Quality of Intercity Passenger Train Operations Covering the Quarter Ended September, 2020 (Fourth Quarter of Fiscal Year 2020) Federal Railroad Administration United States Department of Transportation Published November 2020 Table of Contents (Notes follow on the next page.) Financial Table 1 (A/B): Short-Term Avoidable Operating Costs (Note 1) Table 2 (A/B): Fully Allocated Operating Cost covered by Passenger-Related Revenue Table 3 (A/B): Long-Term Avoidable Operating Loss (Note 1) Table 4 (A/B): Adjusted Loss per Passenger- Mile Table 5: Passenger-Miles per Train-Mile On-Time Performance (Table 6) Test No. 1 Change in Effective Speed Test No. 2 Endpoint OTP Test No. 3 All-Stations OTP Train Delays Train Delays - Off NEC Table 7: Off-NEC Host Responsible Delays per 10,000 Train-Miles Table 8: Off-NEC Amtrak Responsible Delays per 10,000 Train-Miles Train Delays - On NEC Table 9: On-NEC Total Host and Amtrak Responsible Delays per 10,000 Train-Miles Other Service Quality Table 10: Customer Satisfaction Indicator (eCSI) Scores Table 11: Service Interruptions per 10,000 Train-Miles due to Equipment-related Problems Table 12: Complaints Received Table 13: Food-related Complaints Table 14: Personnel-related Complaints Table 15: Equipment-related Complaints Table 16: Station-related Complaints Public Benefits (Table 17) Connectivity Measure Availability of Other Modes Reference Materials Table 18: Route Descriptions Terminology & Definitions Table 19: Delay Code Definitions Table 20: Host Railroad Code Definitions Appendixes A. On-Time Performance (OTP) by Train B. Off-NEC Host Responsible Delays by Train C. Off-NEC Amtrak Responsible Delays by Train D. On-NEC Total Host and Amtrak Responsible Delays by Train E. Methodologies for PRIIA 207 F. Final Metrics and Standards under PRIIA Section 207 (May 12, 2010) Notes Note Applies to Note No. Tables— 1 1 & 3 Data for tables 1 and 3 will not be available until the avoidable costing methodology for the Amtrak Performance Tracking (APT) System has been completed. 2 All Route- For Northeast Regional, Empire and Keystone Routes the Financial reports (Table 1-5) and CSI reports (Table 10) assemble data into specific reporting segments Specific Tables rather than a train’s origin or destination. On-Time Performance and Delay reports (Table 6-9 & Appendix A-D), Service Interruption reports (Table 11) and Passenger Comment Data reports (Table 12-16) use the physical route structure to assemble data which encompasses the entire train operation from origin through to final destination. 3 On-Time For the non-financial metrics for which standards exist, numbers shown in red indicate that the established standard was not met. Performance, Train Delays, and Other Service Quality Tables 4 Entire Report The data in this report is provided by Amtrak and reviewed by FRA. TABLE 1 (A): PERCENT OF SHORT-TERM AVOIDABLE OPERATING COSTS COVERED BY PASSENGER-RELATED REVENUE Including State Revenue (See Note 1 at the beginning of this document) Current Period Prior Period Prior Report Service OCT 18 - SEP 20 OCT 17 - SEP 19 JUL 18 - JUN 20 Acela Express Acela Express Not Available Not Available Not Available Other NEC Corridor Routes Keystone Service Not Available Not Available Not Available Northeast Regional (Boston - Washington) Not Available Not Available Not Available Newport News Not Available Not Available Not Available Lynchburg Not Available Not Available Not Available Norfolk Not Available Not Available Not Available Richmond Not Available Not Available Not Available New Haven - Springfield Not Available Not Available Not Available Non-NEC Corridor Routes Capitol Corridor Not Available Not Available Not Available Carolinian Not Available Not Available Not Available Cascades Not Available Not Available Not Available Downeaster Not Available Not Available Not Available Empire Corridor Adirondack Not Available Not Available Not Available Empire Service Not Available Not Available Not Available Ethan Allen Express Not Available Not Available Not Available Maple Leaf Not Available Not Available Not Available Heartland Flyer Not Available Not Available Not Available Hiawatha Not Available Not Available Not Available Hoosier State Not Available Not Available Not Available Illinois Carl Sandburg / Illinois Zephyr Not Available Not Available Not Available Illini / Saluki Not Available Not Available Not Available Lincoln Service Not Available Not Available Not Available Michigan Blue Water Not Available Not Available Not Available Pere Marquette Not Available Not Available Not Available Wolverine Not Available Not Available Not Available Kansas City - St. Louis Not Available Not Available Not Available Pacific Surfliner Not Available Not Available Not Available Pennsylvanian Not Available Not Available Not Available Piedmont Not Available Not Available Not Available San Joaquins Not Available Not Available Not Available Vermonter Not Available Not Available Not Available Long-Distance Routes Auto Train Not Available Not Available Not Available California Zephyr Not Available Not Available Not Available Capitol Limited Not Available Not Available Not Available Cardinal Not Available Not Available Not Available City of New Orleans Not Available Not Available Not Available Coast Starlight Not Available Not Available Not Available Crescent Not Available Not Available Not Available Empire Builder Not Available Not Available Not Available Lake Shore Ltd Not Available Not Available Not Available Palmetto Not Available Not Available Not Available Silver Meteor Not Available Not Available Not Available Silver Star Not Available Not Available Not Available Southwest Chief Not Available Not Available Not Available Sunset Limited Not Available Not Available Not Available Texas Eagle Not Available Not Available Not Available Excludes Capital Charges. Note: This report reflects the information as it existed in SAP at the time it was produced. Future changes to SAP data may affect the placement of data within this report. TABLE 1 (B): PERCENT OF SHORT-TERM AVOIDABLE OPERATING COSTS COVERED BY PASSENGER-RELATED REVENUE Excluding State Revenue Current Period Prior Period Prior Report Service OCT 18 - SEP 20 OCT 17 - SEP 19 JUL 18 - JUN 20 Acela Express Acela Express Not Available Not Available Not Available Other NEC Corridor Routes Keystone Service Not Available Not Available Not Available Northeast Regional (Boston - Washington) Not Available Not Available Not Available Newport News Not Available Not Available Not Available Lynchburg Not Available Not Available Not Available Norfolk Not Available Not Available Not Available Richmond Not Available Not Available Not Available New Haven - Springfield Not Available Not Available Not Available Non-NEC Corridor Routes Capitol Corridor Not Available Not Available Not Available Carolinian Not Available Not Available Not Available Cascades Not Available Not Available Not Available Downeaster Not Available Not Available Not Available Empire Corridor Adirondack Not Available Not Available Not Available Empire Service Not Available Not Available Not Available Ethan Allen Express Not Available Not Available Not Available Maple Leaf Not Available Not Available Not Available Heartland Flyer Not Available Not Available Not Available Hiawatha Not Available Not Available Not Available Hoosier State Not Available Not Available Not Available Illinois Carl Sandburg / Illinois Zephyr Not Available Not Available Not Available Illini / Saluki Not Available Not Available Not Available Lincoln Service Not Available Not Available Not Available Michigan Blue Water Not Available Not Available Not Available Pere Marquette Not Available Not Available Not Available Wolverine Not Available Not Available Not Available Kansas City - St. Louis Not Available Not Available Not Available Pacific Surfliner Not Available Not Available Not Available Pennsylvanian Not Available Not Available Not Available Piedmont Not Available Not Available Not Available San Joaquins Not Available Not Available Not Available Vermonter Not Available Not Available Not Available Long-Distance Routes Auto Train Not Available Not Available Not Available California Zephyr Not Available Not Available Not Available Capitol Limited Not Available Not Available Not Available Cardinal Not Available Not Available Not Available City of New Orleans Not Available Not Available Not Available Coast Starlight Not Available Not Available Not Available Crescent Not Available Not Available Not Available Empire Builder Not Available Not Available Not Available Lake Shore Ltd Not Available Not Available Not Available Palmetto Not Available Not Available Not Available Silver Meteor Not Available Not Available Not Available Silver Star Not Available Not Available Not Available Southwest Chief Not Available Not Available Not Available Sunset Limited Not Available Not Available Not Available Texas Eagle Not Available Not Available Not Available Excludes Capital Charges. Note: This report reflects the information as it existed in SAP at the time it was produced. Future changes to SAP data may affect the placement of data within this report. TABLE 2 (A): PERCENTAGE OF FULLY ALLOCATED OPERATING COSTS COVERED BY PASSENGER RELATED REVENUE Including State Revenue Current Period Prior Period Prior Report Service OCT 18 - SEP 20 OCT 17 - SEP 19 JUL 18 - JUN 20 Acela Express Acela Express 156%
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